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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

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201
Customer Reviews
4.56 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.56 201
    5/28/2015 • Diana

    Customer did not leave a comment.

    3/4/2015 • Colette

    Customer did not leave a comment.

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    2/8/2017 • Kendy

    Customer did not leave a comment.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    4/25/2015 • Vicki

    Customer did not leave a comment.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    1/13/2017 • Gloria

    Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    11/18/2015 • Wilma

    Customer did not leave a comment.

    10/28/2016 • Cheveda

    The time between ordering and delivery was shorter than expected.

    1/22/2017 • Rachel

    Customer did not leave a comment.

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    2/11/2016 • Christy

    Customer did not leave a comment.

    1/7/2015 • Margaret

    every thing

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    12/30/2016 • Donald

    Customer did not leave a comment.

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    11/9/2016 • Andrew

    Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a...

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    3/31/2016 • Michelle

    Customer did not leave a comment.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    1/8/2017 • John

    Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    8/18/2016 • Julie

    Customer did not leave a comment.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    11/10/2016 • Maryann

    Customer did not leave a comment.

    6/8/2016 • Ana

    Customer did not leave a comment.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    3/19/2015 • Curt

    Personal attention and polite service

    4/7/2016 • Monique

    Assistance with fabric selection.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    1/7/2015 • Bob

    Customer did not leave a comment.

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    3/11/2016 • Susan

    Customer did not leave a comment.

    10/27/2016 • Ki

    Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

    3/10/2017 • Beverly

    Customer did not leave a comment.

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    8/17/2016 • Ashley

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    1/11/2017 • Charles & Diane

    OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK...

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    2/18/2015 • Michael

    Customer did not leave a comment.

    12/9/2016 • Ali

    Customer did not leave a comment.

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    6/4/2015 • Dawn

    On time delivery.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    6/2/2016 • Sharon

    Customer did not leave a comment.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    3/19/2015 • Patricia

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    2/17/2017 • Joseph

    Customer did not leave a comment.

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    3/24/2016 • Rachel

    Customer did not leave a comment.

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    2/11/2016 • Taewon

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    12/30/2016 • Esther

    Customer did not leave a comment.

    6/3/2016 • Samuel

    Customer service

    10/6/2016 • Laura

    Customer did not leave a comment.

    2/8/2017 • Anna

    Customer did not leave a comment.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    8/27/2015 • Charles

    Sales staff was very helpful.

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    7/22/2016 • Jason

    Customer did not leave a comment.

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    3/2/2017 • Anupa

    Customer did not leave a comment.

    7/31/2015 • Matt

    Customer did not leave a comment.

    1/23/2015 • Allan

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    11/18/2016 • Keith

    A solid product, for a reasonable price.

    4/20/2016 • Isra

    Customer did not leave a comment.

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    10/14/2016 • Andrew

    The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while...

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    2/4/2017 • Mike

    Esther was excellent in presenting the sofa options and was very attentive to our requests. The...

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    3/3/2016 • Camille

    Customer did not leave a comment.

    3/26/2015 • Michael

    Customer did not leave a comment.

    4/22/2016 • Mary

    Customer did not leave a comment.

    2/1/2017 • Caitlin

    Customer did not leave a comment.

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    11/3/2016 • Pamela

    Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    11/27/2015 • Melissa

    Customer did not leave a comment.

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    5/11/2016 • Tim

    Customer did not leave a comment.

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    4/29/2016 • Porlan

    Customer did not leave a comment.

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    4/29/2016 • Mary

    Excellent customer service and sales staff

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    7/8/2016 • Lisa

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    12/15/2016 • Larry

    Customer did not leave a comment.

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    2/10/2016 • Chloe

    Customer did not leave a comment.

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    3/24/2016 • Susan

    Customer did not leave a comment.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    6/18/2015 • Jody

    Customer did not leave a comment.

    1/21/2017 • Joseph

    Customer did not leave a comment.

    7/28/2015 • Marlo

    Customer did not leave a comment.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

Read All Reviews for this Store
201 Customer Reviews
4.56 out of 5 stars



1-50 OF 201 CUSTOMER REVIEWS
sorted by date

Beverly
Falls Church, VA
3/10/2017
Customer did not leave a comment.

Lauren
Falls Church, VA
3/9/2017
I ordered a similar product in store mid November 2016. A few weeks later, I was informed that product is no longer available and refunded the money. As a supplement, I purchased similar products from Basset on December 9th. The 30 day deadline was early January. When I called, they informed me to wait and call back later in the month. At the end of January, I called back. I was told they were unaware of the order and were overall sloppy. I had to ask if the sales number would help rather than going by my name. When I called, they informed me the table tops were on backorder and it should be ready in a week or two. I called back again, they told me they were unable to look it up at that time and would call me back. I did not receive a call. I called again to be told the tables should be "any day now"... The tables were not ready until more than 60 days after my order date and numerous phone calls with the Falls Church, VA store after notifying the corporate office of my troubles.

Bassett Response:  
We spoke with the client and apologized for the delay and thanked her for posting her comments. She is happy with the product but was unpleased with the ordering process online and having to pay in full at time of order.

John
Falls Church, VA
3/2/2017
The in-home delivery experience was great. What was not great was that I was the one who had to continually inquire about delivery status. Even after I had checked and received confirmation, I was sent emails with conflicting information. Caused a lot of churn that was unnecessary. Delivery was not made in the timeframe I was given. The delivery personnel who brought in the furniture and set it up were great. When the product was delivered, from a quality perspective the finish on several of the chairs was not correct and the delivery team made note of it on their receipt for acceptance. I'm still waiting for someone to follow-up with me on what is going to be done about that problem with the finish on the chairs.

Anupa
Falls Church, VA
3/2/2017
Customer did not leave a comment.

Joseph
Falls Church, VA
2/17/2017
Customer did not leave a comment.

David
Falls Church, VA
2/8/2017
Hardwood furniture very nice. Two chairs and ottoman very nice. Recliner chair not so pleased with. Sits too low to floor and drags on carpet when trying to swivel. Too hard to close foot rest. Seat sits lopsided. Before we received delivery of the couch Bassett notified us that they had to return the couch because the fabric was bad so it took a long time to finally get delivery. Once we finally received delivery we noticed a foul odor. When the technician came he agreed and said the cushions smelled musty. We agree that is the smell we noticed. It took an exceedingly long time to get the cushions replaced. We had to call multiple times and ultimately had to speak with the store manager to express our frustration and press for the cushions to be expedited. We spent a lot of money and the cushions should have been replaced in a few days, as it was only the inside not the material being replaced.

Bassett Response:  
We have worked with customer to resolve their concerns.

Anna
Falls Church, VA
2/8/2017
Customer did not leave a comment.

Kendy
Falls Church, VA
2/8/2017
Customer did not leave a comment.

Mike
Falls Church, VA
2/4/2017
Esther was excellent in presenting the sofa options and was very attentive to our requests. The delivery people were very courteous and finished the setup in less than 5 minutes. We love the sofa. The entire experience and quality of the product were outstanding.

Caitlin
Falls Church, VA
2/1/2017
Customer did not leave a comment.

Tina
Falls Church, VA
1/28/2017
I have ordered several sets of furniture from Bassett in the past year, approximately $15,000 worth of furniture. We built a new house this year and are gradually furnishing every room of a 4500 square ft house. We really like the style and quality of Bassett furniture. However, I have had very bad experience with most of the salespeople I have dealt with. One ordered the wrong dresser in the set. Most do not return emails even when I am in the pre-buying stage. Two had a huge argument in front of me in the store as I was making a purchase. None of the salespeople I started with still work there-high turnover. I am currently waiting for a re-ordered sideboard that arrived damaged and no one has given me any info as to when it might arrive. I have told all of the salespeople I have worked with that I have a lot more furniture I need to buy and none of them seem at all motivated to make future sales. My interior designer is steering me to other stores as she has also had bad experien

Bassett Response:  
We are following up and addressing the customers concerns.

Rachel
Falls Church, VA
1/22/2017
Customer did not leave a comment.

Joseph
Falls Church, VA
1/21/2017
Customer did not leave a comment.

Steve
Falls Church, VA
1/20/2017
Products are a bit pricey and you never sell things at listed price. It's always a minimum 25% off. I also struggled with the expensive delivery fee in top of the cost

Gloria
Falls Church, VA
1/13/2017
Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us find the sectional that would work in our small space. She was able to answer all of our questions and made sure we got the best price! The delivery of the sectional went very smoothly! We love our new sectional! Thanks to Bassett for having such a great staff!

Esther
Falls Church, VA
1/12/2017
My sofa's spring was broken and started to make squeaky noise within the two week of delivery. Sofa cushions are losing their firmness. The fabric is already wrinkling. The technician came and fixed the spring but said wrinkling is normal due to style of fabric. I specifically said during ordering that I need firmer cushions but I got standard cushions. Needless to say that I am very disappointed in workmanship of the product. I request that my cushion filling be upgraded without any cost to me. Thanks for understanding. Esther Bracket

Bassett Response:  
We have ordered replacement seat cores to address the customers concerns.

Charles & Diane
Falls Church, VA
1/11/2017
OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK YOU "WELL DONE"

John
Falls Church, VA
1/8/2017
Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

Vatche
Falls Church, VA
1/8/2017
Unsatisfied with delivery promptness. Delivery was delayed beyond promised dates, leaving us to scramble for replacement solution for planned events around the holidays.

Bassett Response:  
We spoke with the customer and we discussed their frustration over the delivery. They were very happy with the purchase and with their designer Terri. She was very appreciative of us loaning her chairs for her event .

Esther
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Donald
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Karen
Falls Church, VA
12/29/2016
Delivered in stock item within 30 days.

Lehigh
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Larry
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Ali
Falls Church, VA
12/9/2016
Customer did not leave a comment.

Keith
Falls Church, VA
11/18/2016
A solid product, for a reasonable price.

Maryann
Falls Church, VA
11/10/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
11/9/2016
Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a solid staff can make your business a success.

Pamela
Falls Church, VA
11/3/2016
Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and budget are, offers/shows suggestions and options, and provides valuable feedback.

Ruth
Falls Church, VA
11/2/2016
give more service and don't be so money minded

Bassett Response:  
The customer purchased the Beckham sectional and wanted extra connectors to be able to connect the ottoman to the sectional. We have taken care of this customer.

Jay
Falls Church, VA
11/2/2016
Customer did not leave a comment.

Cheveda
Falls Church, VA
10/28/2016
The time between ordering and delivery was shorter than expected.

Ki
Falls Church, VA
10/27/2016
Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

Marianne
Falls Church, VA
10/26/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
10/14/2016
The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while looking around the store and provided good ideas once e had decided on the style sofa ee wanted. Had it been handled any other way we would have gone elsewhere. The delivery people (bith times) were great as well.

Laura
Falls Church, VA
10/6/2016
Customer did not leave a comment.

Lehigh
Falls Church, VA
9/30/2016
Customer did not leave a comment.

Colleen
Falls Church, VA
9/22/2016
Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have been delivered earlier had we been told it was ready. Other than that, great experience, great product.

Bill
Falls Church, VA
9/19/2016
We had a great experience from the start. After visiting numerous other furniture showrooms, we had the pleasure of meeting Susan Blaik. She was extremely helpful and knowledgeable. Susan helped us find what we were searching for and are now enjoying the fruits of her efforts!

Lehigh
Falls Church, VA
9/15/2016
Customer did not leave a comment.

Julie
Falls Church, VA
8/18/2016
Customer did not leave a comment.

Katherine
Falls Church, VA
8/18/2016
I ordered a couch based on the advertised delivery schedule (30 days). The couch were not delivered for closer to 60 days. Delays were not proactively communicated and several calls to the store requesting information were unreported over a 3 week period. Only when I inquired about cancellation of this substantial order did a manager get involved. While this manager did propose alternatives (loaner furniture) it was much too little, too late. I am so disappointed with the entire customer service experience that i am unlikely to use Bassett again in the continued furnishing of my brand new, empty, 7000sqft home. A shame because I do love the products and design.

Bassett Response:  
We have reached out to the customer several times to learn about her experience. We are waiting to hear back.

Ashley
Falls Church, VA
8/17/2016
Customer did not leave a comment.

Jeanette
Falls Church, VA
8/17/2016
My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the salespeople in the store were very friendly and helpful when I showed up to look at fabrics when Susan wasn't there. Delivery people were professional, including the schedulers. I am very pleased with the whole experience.

Gregory
Falls Church, VA
8/11/2016
Very friendly, competent, and informative staff.

Michelle
Falls Church, VA
8/11/2016
Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who delivered the furniture where quiche and very professional. Great experience overall!

Walt
Falls Church, VA
7/27/2016
Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end. Great quality couch as far as I can tell. Thanks.

Christopher
Falls Church, VA
7/27/2016
Customer did not leave a comment.

Paul
Falls Church, VA
7/23/2016
Sales and delivery people were friendly and very helpful.

Angela
Falls Church, VA
7/22/2016
We've only received 1/2 of our shipment thus far. Overall process has gone very well.
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