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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

HGTV HOME™ Design Studio

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263
Customer Reviews
4.51 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.51 263
    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    12/28/2017 • Zanda

    I really appreciated working with Ms Chan. She was very patient and I was able to take my time and...

    5/19/2017 • Nikki

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    4/20/2016 • Isra

    Customer did not leave a comment.

    8/5/2017 • Susan

    Customer did not leave a comment.

    1/23/2015 • Allan

    Customer did not leave a comment.

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    7/12/2017 • Anita

    Very satisfied with product

    2/8/2017 • Anna

    Customer did not leave a comment.

    5/4/2017 • Allison

    Customer did not leave a comment.

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    2/4/2017 • Mike

    Esther was excellent in presenting the sofa options and was very attentive to our requests. The...

    5/11/2016 • Tim

    Customer did not leave a comment.

    3/10/2017 • Beverly

    Customer did not leave a comment.

    6/18/2015 • Jody

    Customer did not leave a comment.

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    10/11/2017 • Michelle

    Enjoyed the design experience with Terri in the McLean store. I wasn’t there for the...

    10/27/2016 • Ki

    Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    12/28/2017 • Nicholas

    Customer did not leave a comment.

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    10/12/2017 • Michael

    The delivery men were so professional and helpful . They alone will make me return to Bassett .

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    12/15/2017 • John & Dee

    Every person we came in contact with was knowledgeable, helpful, polite .

    4/11/2016 • Diane

    Customer did not leave a comment.

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    1/7/2015 • Bob

    Customer did not leave a comment.

    7/31/2015 • Matt

    Customer did not leave a comment.

    1/21/2017 • Joseph

    Customer did not leave a comment.

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    8/3/2017 • Susana

    We are very pleased with the service provided both in the store and at delivery. The quality of the...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    2/17/2017 • Joseph

    Customer did not leave a comment.

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    1/4/2018 • Pamela

    Sales staff was friendly, knowledgeable, and not overbearing. Delivery crew was on time and called when...

    5/25/2017 • William

    Delivery took care of the removal of the two doors and bottom of the couch legs to fit into the living...

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    1/11/2017 • Charles & Diane

    OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK...

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    8/17/2016 • Ashley

    Customer did not leave a comment.

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    2/18/2015 • Michael

    Customer did not leave a comment.

    7/28/2015 • Marlo

    Customer did not leave a comment.

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    4/7/2016 • Monique

    Assistance with fabric selection.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    6/1/2017 • Noele

    Customer did not leave a comment.

    12/30/2016 • Donald

    Customer did not leave a comment.

    3/24/2016 • Susan

    Customer did not leave a comment.

    4/22/2016 • Mary

    Customer did not leave a comment.

    6/15/2017 • Sheri

    Customer did not leave a comment.

    2/1/2017 • Caitlin

    Customer did not leave a comment.

    6/8/2016 • Ana

    Customer did not leave a comment.

    5/18/2017 • Majid

    Staff coming to the house and giving advise,

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    6/3/2016 • Samuel

    Customer service

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    12/21/2017 • Veronica

    Customer did not leave a comment.

    4/20/2017 • Jason

    Customer did not leave a comment.

    10/6/2016 • Laura

    Customer did not leave a comment.

    4/6/2017 • Eric Susan

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    6/29/2017 • Marina

    Everything. Quality product. Love everything. Furnished my second home with all new furniture from...

    3/31/2016 • Michelle

    Customer did not leave a comment.

    2/10/2016 • Chloe

    Customer did not leave a comment.

    5/6/2017 • Joann

    Customer did not leave a comment.

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    11/3/2016 • Pamela

    Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and...

    3/19/2015 • Patricia

    Customer did not leave a comment.

    6/15/2017 • Nancy

    Customer did not leave a comment.

    9/28/2017 • Terry

    Customer did not leave a comment.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    9/21/2017 • Annie

    Everything went smoothly. Great quality furniture.

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    11/27/2015 • Melissa

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    3/2/2017 • Anupa

    Customer did not leave a comment.

    11/1/2017 • Lehigh

    Customer did not leave a comment.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    12/28/2017 • Aileen

    Why not? Our entire experience was exceptional.

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    9/8/2017 • Susan

    Customer did not leave a comment.

    9/7/2017 • Dawn

    Customer did not leave a comment.

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    6/4/2015 • Dawn

    On time delivery.

    10/14/2016 • Andrew

    The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while...

    9/21/2017 • Carolyn

    Sales associate was super helpful and knowledgeable without being pushy.

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    7/28/2017 • Sarah

    Customer did not leave a comment.

    1/13/2017 • Gloria

    Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us...

    6/2/2016 • Sharon

    Customer did not leave a comment.

    12/30/2017 • Vicky

    We. had an excellent experience buying furniture at Basset. We dealt with a number of people and...

    9/21/2017 • Milada

    The product itself is really nice. Well made and really comfortable.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    4/29/2016 • Porlan

    Customer did not leave a comment.

    11/9/2016 • Andrew

    Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a...

    3/4/2015 • Colette

    Customer did not leave a comment.

    7/13/2017 • Paula

    Jeff Ferguson was a fantastic sales person! No pressure to buy, very knowledgeable about product,...

    8/18/2016 • Julie

    Customer did not leave a comment.

    5/4/2017 • Shiv

    Thanks for the excellent service. The sale associate Sheila Fargis was very knowledgeable and...

    2/11/2016 • Taewon

    Customer did not leave a comment.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    10/4/2017 • Lynda

    Customer did not leave a comment.

    10/28/2016 • Cheveda

    The time between ordering and delivery was shorter than expected.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    12/21/2017 • Julie

    Sales person promised to call in the next week to discuss delivery. She never called so I had to...

    8/4/2017 • Wilfredo

    Lynn Nguyen was a very pleasant salesperson,she made us feel good about selecting our purchase.Very...

    3/3/2016 • Camille

    Customer did not leave a comment.

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    9/7/2017 • Eve-Lyn

    Customer did not leave a comment.

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    11/10/2016 • Maryann

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    6/25/2017 • Sarah

    Customer did not leave a comment.

    8/27/2015 • Charles

    Sales staff was very helpful.

    5/31/2015 • Moya

    I purchased the merchandise online.

    3/11/2016 • Susan

    Customer did not leave a comment.

    8/17/2017 • Karin

    Customer did not leave a comment.

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    10/29/2017 • Karin

    Customer did not leave a comment.

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    5/22/2017 • Ruchir

    Customer did not leave a comment.

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    5/28/2015 • Diana

    Customer did not leave a comment.

    7/8/2016 • Lisa

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    12/15/2016 • Larry

    Customer did not leave a comment.

    12/30/2016 • Esther

    Customer did not leave a comment.

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    7/22/2016 • Jason

    Customer did not leave a comment.

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    2/8/2017 • Kendy

    Customer did not leave a comment.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    11/29/2017 • Josh And Savra

    Everything is top notch, from product, to sales and delivery. We appreciate the service and quality...

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    10/12/2017 • Tara

    I didn't not deal with sales staff- submitted order online. Delivery was very good and quality of...

    1/22/2017 • Rachel

    Customer did not leave a comment.

    3/19/2015 • Curt

    Personal attention and polite service

    4/25/2015 • Vicki

    Customer did not leave a comment.

    4/28/2017 • Bruce & Carol

    Customer did not leave a comment.

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    1/7/2015 • Margaret

    every thing

    2/11/2016 • Christy

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    3/24/2016 • Rachel

    Customer did not leave a comment.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    11/18/2016 • Keith

    A solid product, for a reasonable price.

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    6/15/2017 • Tracy

    Customer did not leave a comment.

    12/6/2017 • Tim

    Great experience all around. The salespeople were friendly and patient. The delivery was quick and...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    4/29/2016 • Mary

    Excellent customer service and sales staff

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    2/26/2015 • Robert

    Customer did not leave a comment.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    12/9/2016 • Ali

    Customer did not leave a comment.

    1/8/2017 • John

    Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

    3/26/2015 • Michael

    Customer did not leave a comment.

    3/24/2017 • Joan

    The Sales Person (Susan) at the Falls Church store was wonderful and very helpful- my husband and I...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

Read All Reviews for this Store
263 Customer Reviews
4.51 out of 5 stars



1-50 OF 263 CUSTOMER REVIEWS
sorted by date

Pamela
Falls Church, VA
1/4/2018
Sales staff was friendly, knowledgeable, and not overbearing. Delivery crew was on time and called when they were on the way, were polite, friendly and helpful.

Vicky
Falls Church, VA
12/30/2017
We. had an excellent experience buying furniture at Basset. We dealt with a number of people and everyone was very courteous and helpful. Our salesperson, Jeffrey Ferguson, was outstanding. The delivery people were great. Everyone was very knowledgable. Things couldn’t have gone better. The recliners and sofas look great in our homes. Thank you

Nicholas
Falls Church, VA
12/28/2017
Customer did not leave a comment.

Aileen
Falls Church, VA
12/28/2017
Why not? Our entire experience was exceptional.

Zanda
Falls Church, VA
12/28/2017
I really appreciated working with Ms Chan. She was very patient and I was able to take my time and make a well informed, thoughtful purchase. I depended on Ms Chan’s expertise and she didn’t let me down. I will purchase products again and my hope is that she’s there to help facilitate my purchases in the future.

Tina
Falls Church, VA
12/27/2017
very easy to work with!

Julie
Falls Church, VA
12/21/2017
Sales person promised to call in the next week to discuss delivery. She never called so I had to contact the store. I also found out later that the delivery charge was more than if I had ordered online. I am not sure why that is the case.

Veronica
Falls Church, VA
12/21/2017
Customer did not leave a comment.

John & Dee
Falls Church, VA
12/15/2017
Every person we came in contact with was knowledgeable, helpful, polite .

Leanne
Falls Church, VA
12/14/2017
Carpet has wrinkles which haven't yet relaxed:( Sofa skirt has terrible wrinkles which haven't yet relaxed. Sofa is too big for my room.

Bassett Response:  
We listened to the customers concerns. We are sending a tech to service the rug and the sofa. She feels the sofa is too large. We will review the photos with the DC and see if there is anything we can do. Service has been completed and the customer is satisfied.

Tim
Falls Church, VA
12/6/2017
Great experience all around. The salespeople were friendly and patient. The delivery was quick and professional.

Josh And Savra
Falls Church, VA
11/29/2017
Everything is top notch, from product, to sales and delivery. We appreciate the service and quality Bassett continues to provide.

Lehigh
Falls Church, VA
11/1/2017
Customer did not leave a comment.

Diane
Falls Church, VA
11/1/2017
The cushion on the chaise part of the couch is too long and doesn’t fit correctly

Bassett Response:  
A technician was scheduled for 11/08, we will follow up with the customer to ensure they are 100% satisfied.

Karin
Falls Church, VA
10/29/2017
Customer did not leave a comment.

Jill
Falls Church, VA
10/26/2017
Customer did not leave a comment.

Michael
Falls Church, VA
10/12/2017
The delivery men were so professional and helpful . They alone will make me return to Bassett .

Tara
Falls Church, VA
10/12/2017
I didn't not deal with sales staff- submitted order online. Delivery was very good and quality of products is also good.

Michelle
Falls Church, VA
10/11/2017
Enjoyed the design experience with Terri in the McLean store. I wasn’t there for the delivery-my husband said it went smoothly.

Lynda
Falls Church, VA
10/4/2017
Customer did not leave a comment.

Devina
Falls Church, VA
9/28/2017
Two pieces are wobbly. I've called three times and left messages on the customer service line, and no one has called me back. Spent over $1400. Very upset!! Please call me - Devina Shah - 954.336.0651

Bassett Response:  
The customer was calling the warehouse customer service line and they are closed Saturday afternoon until Tuesday. We did speak with the customer and a technician has been assigned to go to the home and adjust the levelers on the tables.

Terry
Falls Church, VA
9/28/2017
Customer did not leave a comment.

Carolyn
Falls Church, VA
9/21/2017
Sales associate was super helpful and knowledgeable without being pushy.

Milada
Falls Church, VA
9/21/2017
The product itself is really nice. Well made and really comfortable.

Annie
Falls Church, VA
9/21/2017
Everything went smoothly. Great quality furniture.

Diana
Falls Church, VA
9/13/2017
I was extremely satisfied with the quality of the bed, bedside tables and lingerie chest. However, the dresser drawers are not aligned evenly and don't shut tightly like quality furniture. I've had it over a week and I'm still trying to get someone out to fix or replace it. A few minutes ago I was offered 9/30. I was not happy since I don't want to use it until all is settled. So they agreed to come on Tues 9/19. I'm hoping they will give me the quality piece that I paid for. And, thank you for asking!

Bassett Response:  
The customer needed the technician to come out earlier than previously quoted, which was accommodated. We will follow up with the customer after the service has been completed.

Susan
Falls Church, VA
9/8/2017
Customer did not leave a comment.

Eve-Lyn
Falls Church, VA
9/7/2017
Customer did not leave a comment.

Dawn
Falls Church, VA
9/7/2017
Customer did not leave a comment.

Mark
Falls Church, VA
8/27/2017
The table and chairs are clearly great quality - solid wood and a very nice design. And we are so glad to have purchased a USA-made product. My only concern is the table stain is a bit darker than the stain on the chairs and is darker than we expected. The salesperson was very helpful and patient with us as we made our choices.

Wendy
Falls Church, VA
8/23/2017
I have been trying to contact my sales rep. To know the status of my order since last week and no luck. She said she was going to email me with the status but it never happened.

Karin
Falls Church, VA
8/17/2017
Customer did not leave a comment.

Susan
Falls Church, VA
8/5/2017
Customer did not leave a comment.

Wilfredo
Falls Church, VA
8/4/2017
Lynn Nguyen was a very pleasant salesperson,she made us feel good about selecting our purchase.Very knowledgeable and professional.We'll make sure to see her next time we buy furniture.Thanks Lynn

Susana
Falls Church, VA
8/3/2017
We are very pleased with the service provided both in the store and at delivery. The quality of the furniture is very good and we are happy we chose Bassett Furniture.

Sarah
Falls Church, VA
7/28/2017
Customer did not leave a comment.

Paula
Falls Church, VA
7/13/2017
Jeff Ferguson was a fantastic sales person! No pressure to buy, very knowledgeable about product, excellent design suggestions! Will work with him on future purchases and will recommend him to friends!

Anita
Falls Church, VA
7/12/2017
Very satisfied with product

Michelle
Falls Church, VA
7/6/2017
We purchased a bedroom set in VA for delivery to our new home in NC. Initial delivery was delayed with little to no follow up by the VA store. We then received the wrong color head board which was rejected at delivery. Correction and delivery of the new head board took multiple phone calls with no feedback from the VA store. There were no issues with the delivery company Zenith.

Bassett Response:  
The customer was very happy with the product and with the delivery team. She was disappointed in lack of follow up from the DC during the process.

Marina
Falls Church, VA
6/29/2017
Everything. Quality product. Love everything. Furnished my second home with all new furniture from Bassett. Few issues with Bassett credit card account set up, but everything was sorted out. Couch was delivered with 3 wrong pillows and order was placed immediately to correct it. Happy customer:)

Jennifer
Falls Church, VA
6/29/2017
We have three pieces that we ordered that are quite imperfect. We have called and tried to get them fixed or replaced and it seems that this is unnecessarily difficult.

Bassett Response:  
We spoke with the customer and we are rescheduling with another technician who can accommodate her schedule. She is very happy with the furniture and was pleased that we reached out to her and working with her for a resolution

Sarah
Falls Church, VA
6/25/2017
Customer did not leave a comment.

Kate
Falls Church, VA
6/22/2017
Be more flexible with delivery times. A three hour time frame that you do not know until the day before is very inconvenient and have better customer service when it comes to delivery. I will see how the couch holds up with time and may change my mind then, but at this point I will not be purchasing from Bassett again.

Bassett Response:  
The customer did not like the 3 hours delivery window. We apologized and thanked her for letting us know. We will share this with our delivery partner.

Nancy
Falls Church, VA
6/15/2017
Customer did not leave a comment.

Tracy
Falls Church, VA
6/15/2017
Customer did not leave a comment.

Jennifer
Falls Church, VA
6/15/2017
The wrong bed was delivered. I do not have the new bed yet. I received a survey to see everything is going. Really?

Bassett Response:  
The wrong bed was shipped from the factory. We have ordered the correct bed and it is being expedited quickly.

Sheri
Falls Church, VA
6/15/2017
Customer did not leave a comment.

Noele
Falls Church, VA
6/1/2017
Customer did not leave a comment.

Jeremy
Falls Church, VA
5/25/2017
Customer did not leave a comment.

William
Falls Church, VA
5/25/2017
Delivery took care of the removal of the two doors and bottom of the couch legs to fit into the living room. He put everything back exactly as it was and the couch looks incredible. The sales person as OK only because the other piece I purchased a Chair was left on the store floor for over two weeks with a sold sign on it. I came in to purchase another piece and saw a man sitting in the chair I had purchased two weeks earlier. I questioned that and asked if it would be cleaned first before deliver. It was weird.
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