Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

HGTV HOME™ Design Studio

Book a Design Appointment

185
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.59 185
    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    12/9/2016 • Ali

    Customer did not leave a comment.

    2/11/2016 • Taewon

    Customer did not leave a comment.

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    1/13/2017 • Gloria

    Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us...

    8/17/2016 • Ashley

    Customer did not leave a comment.

    6/2/2016 • Sharon

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    10/14/2016 • Andrew

    The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    6/18/2015 • Jody

    Customer did not leave a comment.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    4/11/2016 • Diane

    Customer did not leave a comment.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    3/11/2016 • Susan

    Customer did not leave a comment.

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    1/8/2017 • John

    Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

    1/7/2015 • Bob

    Customer did not leave a comment.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    8/27/2015 • Charles

    Sales staff was very helpful.

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    7/28/2015 • Marlo

    Customer did not leave a comment.

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    10/28/2016 • Cheveda

    The time between ordering and delivery was shorter than expected.

    5/11/2016 • Tim

    Customer did not leave a comment.

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    1/23/2015 • Allan

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    10/6/2016 • Laura

    Customer did not leave a comment.

    12/15/2016 • Larry

    Customer did not leave a comment.

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    4/25/2015 • Vicki

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    3/19/2015 • Patricia

    Customer did not leave a comment.

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    5/28/2015 • Diana

    Customer did not leave a comment.

    2/10/2016 • Chloe

    Customer did not leave a comment.

    4/22/2016 • Mary

    Customer did not leave a comment.

    11/27/2015 • Melissa

    Customer did not leave a comment.

    3/4/2015 • Daniela

    Customer did not leave a comment.

    4/7/2016 • Monique

    Assistance with fabric selection.

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    2/18/2015 • Michael

    Customer did not leave a comment.

    11/10/2016 • Maryann

    Customer did not leave a comment.

    10/27/2016 • Ki

    Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

    4/20/2016 • Isra

    Customer did not leave a comment.

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    7/22/2016 • Jason

    Customer did not leave a comment.

    7/8/2016 • Lisa

    Customer did not leave a comment.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    3/26/2015 • Michael

    Customer did not leave a comment.

    3/31/2016 • Michelle

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    12/30/2016 • Donald

    Customer did not leave a comment.

    3/4/2015 • Colette

    Customer did not leave a comment.

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    1/11/2017 • Charles & Diane

    OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK...

    4/29/2016 • Mary

    Excellent customer service and sales staff

    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    4/29/2016 • Porlan

    Customer did not leave a comment.

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    6/4/2015 • Dawn

    On time delivery.

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    11/9/2016 • Andrew

    Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a...

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    3/24/2016 • Rachel

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    3/19/2015 • Curt

    Personal attention and polite service

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    3/24/2016 • Susan

    Customer did not leave a comment.

    3/3/2016 • Camille

    Customer did not leave a comment.

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    7/31/2015 • Matt

    Customer did not leave a comment.

    8/18/2016 • Julie

    Customer did not leave a comment.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    6/3/2016 • Samuel

    Customer service

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    6/8/2016 • Ana

    Customer did not leave a comment.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    1/7/2015 • Margaret

    every thing

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    11/3/2016 • Pamela

    Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and...

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    2/11/2016 • Christy

    Customer did not leave a comment.

    12/16/2015 • Mary Lou

    helping pick out fabric!

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    12/30/2016 • Esther

    Customer did not leave a comment.

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    11/18/2016 • Keith

    A solid product, for a reasonable price.

Read All Reviews for this Store
185 Customer Reviews
4.59 out of 5 stars



1-50 OF 185 CUSTOMER REVIEWS
sorted by date

Gloria
Falls Church, VA
1/13/2017
Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us find the sectional that would work in our small space. She was able to answer all of our questions and made sure we got the best price! The delivery of the sectional went very smoothly! We love our new sectional! Thanks to Bassett for having such a great staff!

Charles & Diane
Falls Church, VA
1/11/2017
OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK YOU "WELL DONE"

John
Falls Church, VA
1/8/2017
Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

Esther
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Donald
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Karen
Falls Church, VA
12/29/2016
Delivered in stock item within 30 days.

Lehigh
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Larry
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Ali
Falls Church, VA
12/9/2016
Customer did not leave a comment.

Keith
Falls Church, VA
11/18/2016
A solid product, for a reasonable price.

Maryann
Falls Church, VA
11/10/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
11/9/2016
Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a solid staff can make your business a success.

Pamela
Falls Church, VA
11/3/2016
Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and budget are, offers/shows suggestions and options, and provides valuable feedback.

Ruth
Falls Church, VA
11/2/2016
give more service and don't be so money minded

Bassett Response:  
The customer purchased the Beckham sectional and wanted extra connectors to be able to connect the ottoman to the sectional. We have taken care of this customer.

Jay
Falls Church, VA
11/2/2016
Customer did not leave a comment.

Cheveda
Falls Church, VA
10/28/2016
The time between ordering and delivery was shorter than expected.

Ki
Falls Church, VA
10/27/2016
Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

Marianne
Falls Church, VA
10/26/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
10/14/2016
The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while looking around the store and provided good ideas once e had decided on the style sofa ee wanted. Had it been handled any other way we would have gone elsewhere. The delivery people (bith times) were great as well.

Laura
Falls Church, VA
10/6/2016
Customer did not leave a comment.

Lehigh
Falls Church, VA
9/30/2016
Customer did not leave a comment.

Colleen
Falls Church, VA
9/22/2016
Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have been delivered earlier had we been told it was ready. Other than that, great experience, great product.

Bill
Falls Church, VA
9/19/2016
We had a great experience from the start. After visiting numerous other furniture showrooms, we had the pleasure of meeting Susan Blaik. She was extremely helpful and knowledgeable. Susan helped us find what we were searching for and are now enjoying the fruits of her efforts!

Lehigh
Falls Church, VA
9/15/2016
Customer did not leave a comment.

Julie
Falls Church, VA
8/18/2016
Customer did not leave a comment.

Katherine
Falls Church, VA
8/18/2016
I ordered a couch based on the advertised delivery schedule (30 days). The couch were not delivered for closer to 60 days. Delays were not proactively communicated and several calls to the store requesting information were unreported over a 3 week period. Only when I inquired about cancellation of this substantial order did a manager get involved. While this manager did propose alternatives (loaner furniture) it was much too little, too late. I am so disappointed with the entire customer service experience that i am unlikely to use Bassett again in the continued furnishing of my brand new, empty, 7000sqft home. A shame because I do love the products and design.

Bassett Response:  
We have reached out to the customer several times to learn about her experience. We are waiting to hear back.

Ashley
Falls Church, VA
8/17/2016
Customer did not leave a comment.

Jeanette
Falls Church, VA
8/17/2016
My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the salespeople in the store were very friendly and helpful when I showed up to look at fabrics when Susan wasn't there. Delivery people were professional, including the schedulers. I am very pleased with the whole experience.

Gregory
Falls Church, VA
8/11/2016
Very friendly, competent, and informative staff.

Michelle
Falls Church, VA
8/11/2016
Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who delivered the furniture where quiche and very professional. Great experience overall!

Walt
Falls Church, VA
7/27/2016
Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end. Great quality couch as far as I can tell. Thanks.

Christopher
Falls Church, VA
7/27/2016
Customer did not leave a comment.

Paul
Falls Church, VA
7/23/2016
Sales and delivery people were friendly and very helpful.

Angela
Falls Church, VA
7/22/2016
We've only received 1/2 of our shipment thus far. Overall process has gone very well.

Michelle
Falls Church, VA
7/22/2016
Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

Jason
Falls Church, VA
7/22/2016
Customer did not leave a comment.

Christopher
Falls Church, VA
7/13/2016
Customer did not leave a comment.

Lisa
Falls Church, VA
7/8/2016
Customer did not leave a comment.

Ashley
Falls Church, VA
7/7/2016
Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The delivery guys really went above and beyond with protecting our new home wall/floors and set up our items quickly and safely!

Michael
Falls Church, VA
7/6/2016
Furniture customization is excellent, especially when paired with interest-free financing. Bassett has an extensive and high-quality selection.

Karla
Falls Church, VA
7/6/2016
Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of time with us, was kind to my 10 year old, and out selections look fantastic. Delivery was professional and flawless. Thank you Bassett! A pleasant surprise in this day and age!!!!

Michael
Falls Church, VA
7/2/2016
The furniture quality, diversity, and customization is unrivaled.

Yellixa
Falls Church, VA
6/29/2016
Staff very knowledgeable, friendly and helpful.

Ana
Falls Church, VA
6/23/2016
Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent recommendations as to the fabrics, colors and style and coordinated everything really well. Now our living room looks elegant and timeless.

Mary
Falls Church, VA
6/23/2016
Great experience when picking out my new family room furniture with rug at your Falls Church store...so helpful! Julie et al were very helpful and my furniture pieces look beautiful together...but of course they were very helpful, fun to work with...they enjoyed a sizeable purchase/jcommission for their store...understand. However, once the sale was complete, what should have been an exciting new purchase quickly went down hill fast and the lack of customer service care and the non-professionalism was despicable to say the least! A customer should NEVER EVER have to issue over 26 emails to obtain their purchased goods from your sales assoc./store. It was beyond frustrating and such an abhorrent experience!!

Bassett Response:  
We reached out to the customer to apologize for their experience.

Leon
Falls Church, VA
6/23/2016
The sales person was really helpful in the process and using the available tools to help in determining how well my selection would fit my space, color selcection as well materials. However, my intent was to make full payment didn't go as well. The cashier only took a partial payment, my receipt indicated full payment as I had requested to the sales person. I received a call that my item had arrived but, needed to pay the remaining balance. After some back and forth a few days and call to my credit card provider we were able to confirm what was actually paid, I paid the remaining over the phone, the delivery arrive on time. The process wasn't as smooth for me as it should have been. To your credit, the person helping to resolve the issue was very helpful.

Bassett Response:  
We have reached out to the customer and explained our credit terms. The customer said he is very pleased with this purchase.

Donna
Falls Church, VA
6/8/2016
Great product for the cost and excellent delivery/set-up!

Ana
Falls Church, VA
6/8/2016
Customer did not leave a comment.

Jacqueline
Falls Church, VA
6/5/2016
Have what I'm looking for. I always look at a number of other products, but always seem to end up at Bassett.

Samuel
Falls Church, VA
6/3/2016
Customer service
Page 1 of 4
 
Copyright © 2003-2016 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies