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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

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139
Customer Reviews
4.58 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.58 139
    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    4/20/2016 • Isra

    Customer did not leave a comment.

    6/2/2016 • Sharon

    Customer did not leave a comment.

    4/29/2016 • Mary

    Excellent customer service and sales staff

    3/24/2016 • Rachel

    Customer did not leave a comment.

    5/11/2016 • Tim

    Customer did not leave a comment.

    4/25/2015 • Vicki

    Customer did not leave a comment.

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    3/19/2015 • Curt

    Personal attention and polite service

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    2/11/2016 • Christy

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    7/31/2015 • Matt

    Customer did not leave a comment.

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    3/3/2016 • Camille

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    1/7/2015 • Margaret

    every thing

    2/18/2015 • Michael

    Customer did not leave a comment.

    6/4/2015 • Dawn

    On time delivery.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    11/27/2015 • Melissa

    Customer did not leave a comment.

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    2/11/2016 • Taewon

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    5/28/2015 • Diana

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    7/28/2015 • Marlo

    Customer did not leave a comment.

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    3/26/2015 • Michael

    Customer did not leave a comment.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    12/16/2015 • Mary Lou

    helping pick out fabric!

    11/18/2015 • Wilma

    Customer did not leave a comment.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    3/24/2016 • Susan

    Customer did not leave a comment.

    3/11/2016 • Susan

    Customer did not leave a comment.

    6/3/2016 • Samuel

    Customer service

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    6/18/2015 • Jody

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    3/4/2015 • Colette

    Customer did not leave a comment.

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    3/31/2016 • Michelle

    Customer did not leave a comment.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    4/7/2016 • Monique

    Assistance with fabric selection.

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    1/7/2015 • Bob

    Customer did not leave a comment.

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    3/19/2015 • Patricia

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    2/26/2015 • Robert

    Customer did not leave a comment.

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    6/8/2016 • Ana

    Customer did not leave a comment.

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    1/23/2015 • Allan

    Customer did not leave a comment.

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    8/27/2015 • Charles

    Sales staff was very helpful.

    4/29/2016 • Porlan

    Customer did not leave a comment.

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    4/22/2016 • Mary

    Customer did not leave a comment.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    2/10/2016 • Chloe

    Customer did not leave a comment.

Read All Reviews for this Store
139 Customer Reviews
4.58 out of 5 stars



1-50 OF 139 CUSTOMER REVIEWS
sorted by date

Ana
Falls Church, VA
6/23/2016
Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent recommendations as to the fabrics, colors and style and coordinated everything really well. Now our living room looks elegant and timeless.

Donna
Falls Church, VA
6/8/2016
Great product for the cost and excellent delivery/set-up!

Ana
Falls Church, VA
6/8/2016
Customer did not leave a comment.

Jacqueline
Falls Church, VA
6/5/2016
Have what I'm looking for. I always look at a number of other products, but always seem to end up at Bassett.

Samuel
Falls Church, VA
6/3/2016
Customer service

Helen
Falls Church, VA
6/3/2016
Shelia, sales associate in Falls Church, was excellent due to her arrangement, style and color selection. I tested Bassett's different sofa firmness samples but not find what I needed in firmness. I am not sure Bassett can accomplish a harder-cushioned seat.

Diane
Falls Church, VA
6/2/2016
Designer - sales person helped in purchase

Sharon
Falls Church, VA
6/2/2016
Customer did not leave a comment.

Reid
Falls Church, VA
5/16/2016
The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and helpful and would recommend anyone to her.

Connie
Falls Church, VA
5/14/2016
Everything was good until I called to schedule delivery, which I did a week in advance. I was having the old furniture removed between 8am -10 am and asked for a delivery after 10am. At first she said no promises and then grudgingly that she'd make a note. The day before delivery I got notification they'd be there between 8am -10am and they arrived at 8:15. The installers were great, but I spent $4k and you'd think the warehouse could be more customer service oriented. Was disappointing.

Bassett Response:  
The day before delivery the customer was given a 8am-10am delivery window. The customer expressed her aggravation with the delivery team arriving at 8:15am, when she wanted closer to 10am . The customer had hired another company to remove her existing furniture between the hours of 8am-10am. Our delivery happened prior to the other company showing up.

Tim
Falls Church, VA
5/11/2016
Customer did not leave a comment.

Doris
Falls Church, VA
5/6/2016
Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward to my new chair.. Thank you Bassett and your staff.

Dara & Cornell
Falls Church, VA
5/5/2016
I am definitely impressed with the quality of the furniture.

Gretchen & Mike
Falls Church, VA
5/4/2016
We have already recommended you to a family friend who bought a dining set from you.

Karun & Rebekka
Falls Church, VA
4/30/2016
Customer did not leave a comment.

Porlan
Falls Church, VA
4/29/2016
Customer did not leave a comment.

Mary
Falls Church, VA
4/29/2016
Excellent customer service and sales staff

Carmen
Falls Church, VA
4/23/2016
Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful transporting and setting up the furniture. Furniture looks great and I hope it will live up to the reputation of Bassett for quality and durability.

Mary
Falls Church, VA
4/22/2016
Customer did not leave a comment.

Isra
Falls Church, VA
4/20/2016
Customer did not leave a comment.

Michael
Falls Church, VA
4/20/2016
Delivery was exceptional. The product looks good and is comfortable.

John
Falls Church, VA
4/14/2016
We have used Bassett furniture for our children and ourselves now. We have always been pleased with the quality and love that we can design the furniture ourselves

Diane
Falls Church, VA
4/11/2016
Customer did not leave a comment.

Sandra
Falls Church, VA
4/8/2016
Customer did not leave a comment.

Bassett Response:  
We reached out to the customer to hear her concerns since she didn't leave any comments. The customer stated that she was disappointed that the store did not have finish samples for clearance items. The customer purchased an item that was distressed and was thinking it would be a smooth finish. We allowed the customer to return with the standard restocking fee.

Jennifer
Falls Church, VA
4/7/2016
The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend Bassett to everyone.

Monique
Falls Church, VA
4/7/2016
Assistance with fabric selection.

Jennifer
Falls Church, VA
3/31/2016
From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and responsive service. Hassle free. Greatly appreciated! I have already told friends and co-workers I highly recommend Bassett and the extra bonus is having furniture made in the USA. Also greatly appreciated! I am delighted with my pieces.

Dara & Cornell
Falls Church, VA
3/31/2016
I had a very pleasant experience at Bassett and would definitely shop there again. I generally refrain from recommending places but if someone asks me where I got something from, I tell them.

Michelle
Falls Church, VA
3/31/2016
Customer did not leave a comment.

Michael
Falls Church, VA
3/25/2016
liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead on coming to our home. Liked that the delivery people could speak English and that they removed their shoes. Liked the quality of the custom made pillows. Finish on custom painted counter stools could have been better. Paint & Varnish is only on tops of wood. On nicer pieces every part would be finished off.

Susan
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Rachel
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Donna
Falls Church, VA
3/20/2016
Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and she guided me through the entire process flawlessly. The home delivery team took care in my home in a u-shaped rather tight stairwell with a large sectional. Bassett makes a beautiful and well-made product.

Tom & Linda
Falls Church, VA
3/18/2016
Help with selecting fabrics.

Ruth
Falls Church, VA
3/12/2016
Customer did not leave a comment.

Susan
Falls Church, VA
3/11/2016
Customer did not leave a comment.

Camille
Falls Church, VA
3/3/2016
Customer did not leave a comment.

Shelly
Falls Church, VA
3/2/2016
Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our furniture/design needs for our new home were met. She was accessible, friendly, and knowledgable. We gave her a starting point and she presented a perfect design for our living room and home office. She also helped us coordinate area rugs for our open concept home.The delivery team was top notch. Most importantly, the quality of the furniture and rugs that we purchased is unmatched. We highly recommend Bassett Furniture.

Wendy
Falls Church, VA
2/25/2016
Customer service at Falls Church, VA store is really bad. I called to inquire about my order and nobody call me back. I walked in the store and the representative was very mean and arrogant. She couldn't find my order in the system. I had to repeat the spelling of my name a few times and my phone number. The bottom line is I would never set a foot at Bassett ever again and I won't recommended to anybody.

Bassett Response:  
We followed up with the customer. After the customer placed her order, she didn't hear from anyone at the store. When the customer came into the store it was discovered that the wrong phone number was entered on her account. The customer did feel the person she spoke to was rude and short. We are using this as a training opportunity. The customer did appreciate the follow up and the reassurance that if she would come back to the store she would have a great customer experience.

Patricia
Falls Church, VA
2/18/2016
We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In the next year, we will be replacing furniture in our living room and will seek Susan to assist us. She cannot be praised highly enough. John & Pat Ozols

Rod
Falls Church, VA
2/18/2016
You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the first. We do not hold this against you but thought I would mention it.

Bassett Response:  
We followed up with the customer and let him know we appreciated his feedback. We are constantly working to improve our customer experience.

Taewon
Falls Church, VA
2/11/2016
Customer did not leave a comment.

Christy
Falls Church, VA
2/11/2016
Customer did not leave a comment.

Chloe
Falls Church, VA
2/10/2016
Customer did not leave a comment.

Shabaka
Falls Church, VA
2/4/2016
Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

Penny & Steve
Falls Church, VA
2/4/2016
Customer did not leave a comment.

Joseph
Falls Church, VA
1/29/2016
Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a consultant. Also the gentleman who installed our drapes did an excellent job and very informative. I can't remember his name but Terri knows him. Thank you

Sam
Falls Church, VA
1/29/2016
Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised. Shipping people made the delivery despite an impending snow storm. The entire experience was trouble-free. Very happy with my furniture.

Jarryd
Falls Church, VA
1/28/2016
My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest expectations. The sales personnel I interacted with was extremely kind and helpful. The delivery personnel were courteous, timely, and took exceptional care of my purchased items. Thank you all for a great experience

Cecilia
Falls Church, VA
12/17/2015
Customer did not leave a comment.
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