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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

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196
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.59 196
    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    12/30/2016 • Esther

    Customer did not leave a comment.

    3/31/2016 • Michelle

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    3/3/2016 • Camille

    Customer did not leave a comment.

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    2/4/2017 • Mike

    Esther was excellent in presenting the sofa options and was very attentive to our requests. The...

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    4/20/2016 • Isra

    Customer did not leave a comment.

    10/14/2016 • Andrew

    The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while...

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    11/18/2015 • Wilma

    Customer did not leave a comment.

    3/19/2015 • Patricia

    Customer did not leave a comment.

    12/9/2016 • Ali

    Customer did not leave a comment.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    10/28/2016 • Cheveda

    The time between ordering and delivery was shorter than expected.

    5/11/2016 • Tim

    Customer did not leave a comment.

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    1/11/2017 • Charles & Diane

    OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    4/7/2016 • Monique

    Assistance with fabric selection.

    6/8/2016 • Ana

    Customer did not leave a comment.

    2/8/2017 • Kendy

    Customer did not leave a comment.

    1/23/2015 • Allan

    Customer did not leave a comment.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    8/27/2015 • Charles

    Sales staff was very helpful.

    1/13/2017 • Gloria

    Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us...

    4/29/2016 • Porlan

    Customer did not leave a comment.

    10/27/2016 • Ki

    Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    3/11/2016 • Susan

    Customer did not leave a comment.

    1/7/2015 • Bob

    Customer did not leave a comment.

    8/18/2016 • Julie

    Customer did not leave a comment.

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    2/1/2017 • Caitlin

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    1/22/2017 • Rachel

    Customer did not leave a comment.

    7/22/2016 • Jason

    Customer did not leave a comment.

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    1/8/2017 • John

    Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

    3/26/2015 • Michael

    Customer did not leave a comment.

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    3/24/2016 • Susan

    Customer did not leave a comment.

    3/24/2016 • Rachel

    Customer did not leave a comment.

    12/15/2016 • Larry

    Customer did not leave a comment.

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    7/28/2015 • Marlo

    Customer did not leave a comment.

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    6/18/2015 • Jody

    Customer did not leave a comment.

    11/27/2015 • Melissa

    Customer did not leave a comment.

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    12/30/2016 • Donald

    Customer did not leave a comment.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    2/17/2017 • Joseph

    Customer did not leave a comment.

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    2/11/2016 • Christy

    Customer did not leave a comment.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    11/9/2016 • Andrew

    Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    2/18/2015 • Michael

    Customer did not leave a comment.

    6/4/2015 • Dawn

    On time delivery.

    6/2/2016 • Sharon

    Customer did not leave a comment.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    4/22/2016 • Mary

    Customer did not leave a comment.

    7/8/2016 • Lisa

    Customer did not leave a comment.

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    11/3/2016 • Pamela

    Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and...

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    6/3/2016 • Samuel

    Customer service

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    2/11/2016 • Taewon

    Customer did not leave a comment.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    11/10/2016 • Maryann

    Customer did not leave a comment.

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    7/31/2015 • Matt

    Customer did not leave a comment.

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    5/28/2015 • Diana

    Customer did not leave a comment.

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    3/4/2015 • Colette

    Customer did not leave a comment.

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    1/7/2015 • Margaret

    every thing

    8/17/2016 • Ashley

    Customer did not leave a comment.

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    1/21/2017 • Joseph

    Customer did not leave a comment.

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    11/18/2016 • Keith

    A solid product, for a reasonable price.

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    4/29/2016 • Mary

    Excellent customer service and sales staff

    2/8/2017 • Anna

    Customer did not leave a comment.

    4/25/2015 • Vicki

    Customer did not leave a comment.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    10/6/2016 • Laura

    Customer did not leave a comment.

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    2/10/2016 • Chloe

    Customer did not leave a comment.

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    3/19/2015 • Curt

    Personal attention and polite service

Read All Reviews for this Store
196 Customer Reviews
4.59 out of 5 stars



1-50 OF 196 CUSTOMER REVIEWS
sorted by date

Joseph
Falls Church, VA
2/17/2017
Customer did not leave a comment.

Anna
Falls Church, VA
2/8/2017
Customer did not leave a comment.

Kendy
Falls Church, VA
2/8/2017
Customer did not leave a comment.

Mike
Falls Church, VA
2/4/2017
Esther was excellent in presenting the sofa options and was very attentive to our requests. The delivery people were very courteous and finished the setup in less than 5 minutes. We love the sofa. The entire experience and quality of the product were outstanding.

Caitlin
Falls Church, VA
2/1/2017
Customer did not leave a comment.

Tina
Falls Church, VA
1/28/2017
I have ordered several sets of furniture from Bassett in the past year, approximately $15,000 worth of furniture. We built a new house this year and are gradually furnishing every room of a 4500 square ft house. We really like the style and quality of Bassett furniture. However, I have had very bad experience with most of the salespeople I have dealt with. One ordered the wrong dresser in the set. Most do not return emails even when I am in the pre-buying stage. Two had a huge argument in front of me in the store as I was making a purchase. None of the salespeople I started with still work there-high turnover. I am currently waiting for a re-ordered sideboard that arrived damaged and no one has given me any info as to when it might arrive. I have told all of the salespeople I have worked with that I have a lot more furniture I need to buy and none of them seem at all motivated to make future sales. My interior designer is steering me to other stores as she has also had bad experien

Bassett Response:  
We are following up and addressing the customers concerns.

Rachel
Falls Church, VA
1/22/2017
Customer did not leave a comment.

Joseph
Falls Church, VA
1/21/2017
Customer did not leave a comment.

Steve
Falls Church, VA
1/20/2017
Products are a bit pricey and you never sell things at listed price. It's always a minimum 25% off. I also struggled with the expensive delivery fee in top of the cost

Gloria
Falls Church, VA
1/13/2017
Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us find the sectional that would work in our small space. She was able to answer all of our questions and made sure we got the best price! The delivery of the sectional went very smoothly! We love our new sectional! Thanks to Bassett for having such a great staff!

Esther
Falls Church, VA
1/12/2017
My sofa's spring was broken and started to make squeaky noise within the two week of delivery. Sofa cushions are losing their firmness. The fabric is already wrinkling. The technician came and fixed the spring but said wrinkling is normal due to style of fabric. I specifically said during ordering that I need firmer cushions but I got standard cushions. Needless to say that I am very disappointed in workmanship of the product. I request that my cushion filling be upgraded without any cost to me. Thanks for understanding. Esther Bracket

Bassett Response:  
We have ordered replacement seat cores to address the customers concerns.

Charles & Diane
Falls Church, VA
1/11/2017
OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK YOU "WELL DONE"

John
Falls Church, VA
1/8/2017
Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

Vatche
Falls Church, VA
1/8/2017
Unsatisfied with delivery promptness. Delivery was delayed beyond promised dates, leaving us to scramble for replacement solution for planned events around the holidays.

Bassett Response:  
We spoke with the customer and we discussed their frustration over the delivery. They were very happy with the purchase and with their designer Terri. She was very appreciative of us loaning her chairs for her event .

Esther
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Donald
Falls Church, VA
12/30/2016
Customer did not leave a comment.

Karen
Falls Church, VA
12/29/2016
Delivered in stock item within 30 days.

Lehigh
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Larry
Falls Church, VA
12/15/2016
Customer did not leave a comment.

Ali
Falls Church, VA
12/9/2016
Customer did not leave a comment.

Keith
Falls Church, VA
11/18/2016
A solid product, for a reasonable price.

Maryann
Falls Church, VA
11/10/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
11/9/2016
Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a solid staff can make your business a success.

Pamela
Falls Church, VA
11/3/2016
Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and budget are, offers/shows suggestions and options, and provides valuable feedback.

Ruth
Falls Church, VA
11/2/2016
give more service and don't be so money minded

Bassett Response:  
The customer purchased the Beckham sectional and wanted extra connectors to be able to connect the ottoman to the sectional. We have taken care of this customer.

Jay
Falls Church, VA
11/2/2016
Customer did not leave a comment.

Cheveda
Falls Church, VA
10/28/2016
The time between ordering and delivery was shorter than expected.

Ki
Falls Church, VA
10/27/2016
Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

Marianne
Falls Church, VA
10/26/2016
Customer did not leave a comment.

Andrew
Falls Church, VA
10/14/2016
The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while looking around the store and provided good ideas once e had decided on the style sofa ee wanted. Had it been handled any other way we would have gone elsewhere. The delivery people (bith times) were great as well.

Laura
Falls Church, VA
10/6/2016
Customer did not leave a comment.

Lehigh
Falls Church, VA
9/30/2016
Customer did not leave a comment.

Colleen
Falls Church, VA
9/22/2016
Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have been delivered earlier had we been told it was ready. Other than that, great experience, great product.

Bill
Falls Church, VA
9/19/2016
We had a great experience from the start. After visiting numerous other furniture showrooms, we had the pleasure of meeting Susan Blaik. She was extremely helpful and knowledgeable. Susan helped us find what we were searching for and are now enjoying the fruits of her efforts!

Lehigh
Falls Church, VA
9/15/2016
Customer did not leave a comment.

Julie
Falls Church, VA
8/18/2016
Customer did not leave a comment.

Katherine
Falls Church, VA
8/18/2016
I ordered a couch based on the advertised delivery schedule (30 days). The couch were not delivered for closer to 60 days. Delays were not proactively communicated and several calls to the store requesting information were unreported over a 3 week period. Only when I inquired about cancellation of this substantial order did a manager get involved. While this manager did propose alternatives (loaner furniture) it was much too little, too late. I am so disappointed with the entire customer service experience that i am unlikely to use Bassett again in the continued furnishing of my brand new, empty, 7000sqft home. A shame because I do love the products and design.

Bassett Response:  
We have reached out to the customer several times to learn about her experience. We are waiting to hear back.

Ashley
Falls Church, VA
8/17/2016
Customer did not leave a comment.

Jeanette
Falls Church, VA
8/17/2016
My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the salespeople in the store were very friendly and helpful when I showed up to look at fabrics when Susan wasn't there. Delivery people were professional, including the schedulers. I am very pleased with the whole experience.

Gregory
Falls Church, VA
8/11/2016
Very friendly, competent, and informative staff.

Michelle
Falls Church, VA
8/11/2016
Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who delivered the furniture where quiche and very professional. Great experience overall!

Walt
Falls Church, VA
7/27/2016
Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end. Great quality couch as far as I can tell. Thanks.

Christopher
Falls Church, VA
7/27/2016
Customer did not leave a comment.

Paul
Falls Church, VA
7/23/2016
Sales and delivery people were friendly and very helpful.

Angela
Falls Church, VA
7/22/2016
We've only received 1/2 of our shipment thus far. Overall process has gone very well.

Michelle
Falls Church, VA
7/22/2016
Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

Jason
Falls Church, VA
7/22/2016
Customer did not leave a comment.

Christopher
Falls Church, VA
7/13/2016
Customer did not leave a comment.

Lisa
Falls Church, VA
7/8/2016
Customer did not leave a comment.

Ashley
Falls Church, VA
7/7/2016
Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The delivery guys really went above and beyond with protecting our new home wall/floors and set up our items quickly and safely!
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