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Bassett Home Furnishings
7505 Leesburg Pike
Falls Church,  VA  22043
(703) 790-0374
Monday-Saturday 10am-8pm
Sunday 12pm-6pm
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95
Customer Reviews
4.55 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.55 95
    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    11/18/2015 • Wilma

    Customer did not leave a comment.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    5/31/2015 • Moya

    I purchased the merchandise online.

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    7/31/2015 • Matt

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    3/19/2015 • Curt

    Personal attention and polite service

    7/28/2015 • Marlo

    Customer did not leave a comment.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    2/18/2015 • Michael

    Customer did not leave a comment.

    6/4/2015 • Dawn

    On time delivery.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    8/27/2015 • Charles

    Sales staff was very helpful.

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    11/27/2015 • Melissa

    Customer did not leave a comment.

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    3/4/2015 • Colette

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    4/25/2015 • Vicki

    Customer did not leave a comment.

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    5/28/2015 • Diana

    Customer did not leave a comment.

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    1/7/2015 • Bob

    Customer did not leave a comment.

    3/19/2015 • Patricia

    Customer did not leave a comment.

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    1/23/2015 • Allan

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    6/18/2015 • Jody

    Customer did not leave a comment.

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    3/4/2015 • Daniela

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    1/7/2015 • Margaret

    every thing

    3/26/2015 • Michael

    Customer did not leave a comment.

Read All Reviews for this Store
95 Customer Reviews
4.55 out of 5 stars



1-50 OF 95 CUSTOMER REVIEWS
sorted by date

Shabaka
Falls Church, VA
2/4/2016
Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

Penny & Steve
Falls Church, VA
2/4/2016
Customer did not leave a comment.

Joseph
Falls Church, VA
1/29/2016
Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a consultant. Also the gentleman who installed our drapes did an excellent job and very informative. I can't remember his name but Terri knows him. Thank you

Sam
Falls Church, VA
1/29/2016
Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised. Shipping people made the delivery despite an impending snow storm. The entire experience was trouble-free. Very happy with my furniture.

Jarryd
Falls Church, VA
1/28/2016
My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest expectations. The sales personnel I interacted with was extremely kind and helpful. The delivery personnel were courteous, timely, and took exceptional care of my purchased items. Thank you all for a great experience

Cecilia
Falls Church, VA
12/17/2015
Customer did not leave a comment.

Al
Falls Church, VA
12/17/2015
We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

Mary Lou
Falls Church, VA
12/16/2015
helping pick out fabric!

Ellen
Falls Church, VA
12/16/2015
Ease of purchase, delivery on time, product not damaged

Kim
Falls Church, VA
11/30/2015
Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on all the options for our sectional. She made the process quick and super easy. This was our first experience shopping/buying Bassett and we have been pleasantly surprised.

Linda
Falls Church, VA
11/29/2015
designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact that she had Sherman Williams paint samples available; made task much easier & quicker. Delivery was on time and men were very polite and anxious to please.

Melissa
Falls Church, VA
11/27/2015
Customer did not leave a comment.

Joseph
Falls Church, VA
11/19/2015
Sales staffer Terri Malian was excellent, easy to work with

Wilma
Falls Church, VA
11/18/2015
Customer did not leave a comment.

Dave & Anne
Falls Church, VA
11/18/2015
I ordered a bunch of stuff. Still have not received the six art pieces (I found them on the internet and could have received them in a week....I am now at 8 weeks and still waiting). My sofa was damaged, one of the chairs was damaged. The ottoman was supposed to have a button and did not have it. The rug for the dining room was the wrong color. The rug for the foyer still has not arrived. The last time I purchased items from Basset I was very satisfied...this time it has been horrible. I have always shared how happy we were with quality and service...that is why we returned. I will be happy if I ever receive everything correctly.
We have followed up with the customer and apologized for their experience. We will use this feedback as a training opportunity to improve our customer's shopping experience. The customer has received the correct rug,all artwork and a replacement ottoman.

Judy
Falls Church, VA
11/14/2015
Customer did not leave a comment.

Carol
Falls Church, VA
11/12/2015
My sales representative, Linda Queen, could not have been better. I was put under no pressure whatsoever, and she sent me regular updates concerning delivery. The delivery guys were great,, and very patient. Even tough I already had a three hour time frame, they called twenty minutes before arriving. Great experience!

Cathy
Falls Church, VA
11/8/2015
The Sales person was so helpful with designing my love seat. The delivery people were on time and very efficient. Even though the wrong pillows were delivered, the problem was promptly fixed and the correct pillows were delivered.

Ron
Falls Church, VA
10/31/2015
Everything even from holding my furniture in a warehouse for a month while the contractors finished repairs.

David
Falls Church, VA
10/28/2015
Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she provided was spectacular. I can't say enough good things about her. The delivery team was great as well but Tyneshia is a star.

Scott P
Falls Church, VA
10/22/2015
Furniture came well wrapped and protected against damage. Delivery team were professional and courteous. Saleswoman went out of her way to help us make a selection.

Jeremy
Falls Church, VA
10/22/2015
The installation process has not been good. There was good intention for it to be smooth, but having the curtains installed and hung has been frustrating. This process should be a case study for why Bassett staff should come to people's homes and measure the windows before finalizing the order.

Jennifer
Falls Church, VA
10/22/2015
Customer did not leave a comment.

Ann
Falls Church, VA
10/22/2015
Nice sofa at a good price. Available quickly. Great delivery process.

Angie
Falls Church, VA
10/20/2015
We're disappointed in the quality control process as 6 of the 7 items we had delivered have issues with them. We could understand if there was one or two issues, however this seems unacceptable for the price point of Bassett furniture.

Tuqa
Falls Church, VA
10/16/2015
Customer did not leave a comment.

Alison
Falls Church, VA
10/16/2015
I love the sales person that worked with me. She was very caring and wanted to make sure that I was happy with my choices. She was patient and provided answers to all of my questions. It was a pleasureable experience where I did not feel compelled to purchase something in order for her to help me. She was very professional, warm and friendly. The delivery reps were professional and very respectful. I shared my experience with others.

Patricia
Falls Church, VA
10/8/2015
The delivery personnel were very courteous and professional , ensuring I was satisfied before departing .

Rita
Falls Church, VA
10/8/2015
High quality furniture without sticker shock. Sales person kept me in the loop about a delay because of the material being out of stock. Loved that I could easily track exactly when my delivery would show up.

John
Falls Church, VA
10/8/2015
Made couch faster than expected and deliver was on time. Sales kept me informed and offered options before selection. Very helpful.

Dan
Falls Church, VA
10/8/2015
You all were terrific about delivery and putting together the furniture.

Anne
Falls Church, VA
10/1/2015
Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to make our decision. It was great to see our new couch built before our eyes on her computer and then have exactly what was promised delivered in a few weeks. We love it!

Deborah
Falls Church, VA
9/28/2015
Made and delivered my chair/sleeper sooner than I was told it would be completed. Great job for the manufacturers.

Michelle
Falls Church, VA
9/6/2015
Make better quality tables

Cindy
Falls Church, VA
8/30/2015
While the delivery experience was perfect, the sales experience was horrendous and the worst I have ever had. The salesperson left us to speak to another customer and never returned! I placed my order over the phone with a different salesperson, and she got off the phone to help someone else, then called me back and told me that I had asked to call her back because I needed to look something up. She ordered the wrong cushions, delaying my order. She put that I declined the protection plan, which I wanted, yet she never offered it. I had to call and email numerous times to get a receipt, and I had to call and email numerous times to get a copy of the details of the protection plan. The Tyson's Corner store is beyond unprofessional, and though I love my sofa, I will not buy from Bassett again unless I can avoid this location. The manager is aware of the problems, he has witnessed what I explained, and the same types of experiences are posted online. He clearly allows this behavior.

Charles
Falls Church, VA
8/27/2015
Sales staff was very helpful.

Yoshihiro
Falls Church, VA
8/27/2015
Delivered products was not mach with my order. But after my complaint, you have exchanged with hospitality.

Richard
Falls Church, VA
8/27/2015
both sales persons we met in the store were top notch and able to provide the answers we needed on the love seat. we went to 6 other furn stores before Bassett---won't need to do that again!

Marc
Falls Church, VA
8/20/2015
Customer did not leave a comment.

Moya
Falls Church, VA
8/7/2015
Delivered my lamps without using UPS for fear of damage.

Matt
Falls Church, VA
7/31/2015
Customer did not leave a comment.

Linda
Falls Church, VA
7/30/2015
My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the furniture, with some tricky measurements, and had great design suggestions. The furniture was delivered within 30 days. The delivery truck was on time, and the crew was careful with my home and my new furniture. They were polite and cleaned up after unwrapping the furniture. I had an overall great experience with Bassett.

John
Falls Church, VA
7/30/2015
The delivery guys were amazing! They were polite and amazingly speedy. They made sure everything was where it needed to be before they left.

Michelle
Falls Church, VA
7/30/2015
Sales person was awesome! Delivery team was very nice and professional!

Marlo
Falls Church, VA
7/28/2015
Customer did not leave a comment.

Andrea
Falls Church, VA
7/24/2015
I was most impressed that I purchased my item on sale and it went down even lower and the sales person did not hesitate to give me the new price. I really appreciated that.

Jeanne
Falls Church, VA
7/5/2015
arrive on time; assembled furniture properly and respond to all issues immediately and effectively

Christina
Falls Church, VA
7/2/2015
Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the guys did a great job.

Joseph
Falls Church, VA
6/22/2015
Customer did not leave a comment.

Jody
Falls Church, VA
6/18/2015
Customer did not leave a comment.
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