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Bassett Home Furnishings
7505 Leesburg Pike
Falls Church,  VA  22043
(703) 790-0374
Monday-Saturday 10am-8pm
Sunday 12pm-6pm
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121
Customer Reviews
4.58 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.58 121
    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    3/24/2016 • Susan

    Customer did not leave a comment.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    3/4/2015 • Colette

    Customer did not leave a comment.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    3/31/2016 • Michelle

    Customer did not leave a comment.

    4/20/2016 • Isra

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    4/25/2015 • Vicki

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    3/19/2015 • Patricia

    Customer did not leave a comment.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    5/28/2015 • Diana

    Customer did not leave a comment.

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    3/3/2016 • Camille

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    1/23/2015 • Allan

    Customer did not leave a comment.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    3/19/2015 • Curt

    Personal attention and polite service

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    2/11/2016 • Taewon

    Customer did not leave a comment.

    2/11/2016 • Christy

    Customer did not leave a comment.

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    7/31/2015 • Matt

    Customer did not leave a comment.

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    2/18/2015 • Michael

    Customer did not leave a comment.

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    3/11/2016 • Susan

    Customer did not leave a comment.

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    3/24/2016 • Rachel

    Customer did not leave a comment.

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    2/10/2016 • Chloe

    Customer did not leave a comment.

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    4/22/2016 • Mary

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    11/27/2015 • Melissa

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    6/18/2015 • Jody

    Customer did not leave a comment.

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    4/7/2016 • Monique

    Assistance with fabric selection.

    6/4/2015 • Dawn

    On time delivery.

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    1/7/2015 • Bob

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    3/26/2015 • Michael

    Customer did not leave a comment.

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    7/28/2015 • Marlo

    Customer did not leave a comment.

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    8/27/2015 • Charles

    Sales staff was very helpful.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    1/7/2015 • Margaret

    every thing

Read All Reviews for this Store
121 Customer Reviews
4.58 out of 5 stars



1-50 OF 121 CUSTOMER REVIEWS
sorted by date

Carmen
Falls Church, VA
4/23/2016
Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful transporting and setting up the furniture. Furniture looks great and I hope it will live up to the reputation of Bassett for quality and durability.

Mary
Falls Church, VA
4/22/2016
Customer did not leave a comment.

Isra
Falls Church, VA
4/20/2016
Customer did not leave a comment.

Michael
Falls Church, VA
4/20/2016
Delivery was exceptional. The product looks good and is comfortable.

John
Falls Church, VA
4/14/2016
We have used Bassett furniture for our children and ourselves now. We have always been pleased with the quality and love that we can design the furniture ourselves

Diane
Falls Church, VA
4/11/2016
Customer did not leave a comment.

Jennifer
Falls Church, VA
4/7/2016
The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend Bassett to everyone.

Monique
Falls Church, VA
4/7/2016
Assistance with fabric selection.

Jennifer
Falls Church, VA
3/31/2016
From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and responsive service. Hassle free. Greatly appreciated! I have already told friends and co-workers I highly recommend Bassett and the extra bonus is having furniture made in the USA. Also greatly appreciated! I am delighted with my pieces.

Dara & Cornell
Falls Church, VA
3/31/2016
I had a very pleasant experience at Bassett and would definitely shop there again. I generally refrain from recommending places but if someone asks me where I got something from, I tell them.

Michelle
Falls Church, VA
3/31/2016
Customer did not leave a comment.

Michael
Falls Church, VA
3/25/2016
liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead on coming to our home. Liked that the delivery people could speak English and that they removed their shoes. Liked the quality of the custom made pillows. Finish on custom painted counter stools could have been better. Paint & Varnish is only on tops of wood. On nicer pieces every part would be finished off.

Susan
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Rachel
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Donna
Falls Church, VA
3/20/2016
Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and she guided me through the entire process flawlessly. The home delivery team took care in my home in a u-shaped rather tight stairwell with a large sectional. Bassett makes a beautiful and well-made product.

Tom & Linda
Falls Church, VA
3/18/2016
Help with selecting fabrics.

Ruth
Falls Church, VA
3/12/2016
Customer did not leave a comment.

Susan
Falls Church, VA
3/11/2016
Customer did not leave a comment.

Camille
Falls Church, VA
3/3/2016
Customer did not leave a comment.

Shelly
Falls Church, VA
3/2/2016
Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our furniture/design needs for our new home were met. She was accessible, friendly, and knowledgable. We gave her a starting point and she presented a perfect design for our living room and home office. She also helped us coordinate area rugs for our open concept home.The delivery team was top notch. Most importantly, the quality of the furniture and rugs that we purchased is unmatched. We highly recommend Bassett Furniture.

Wendy
Falls Church, VA
2/25/2016
Customer service at Falls Church, VA store is really bad. I called to inquire about my order and nobody call me back. I walked in the store and the representative was very mean and arrogant. She couldn't find my order in the system. I had to repeat the spelling of my name a few times and my phone number. The bottom line is I would never set a foot at Bassett ever again and I won't recommended to anybody.

Bassett Response:  
We followed up with the customer. After the customer placed her order, she didn't hear from anyone at the store. When the customer came into the store it was discovered that the wrong phone number was entered on her account. The customer did feel the person she spoke to was rude and short. We are using this as a training opportunity. The customer did appreciate the follow up and the reassurance that if she would come back to the store she would have a great customer experience.

Patricia
Falls Church, VA
2/18/2016
We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In the next year, we will be replacing furniture in our living room and will seek Susan to assist us. She cannot be praised highly enough. John & Pat Ozols

Rod
Falls Church, VA
2/18/2016
You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the first. We do not hold this against you but thought I would mention it.

Bassett Response:  
We followed up with the customer and let him know we appreciated his feedback. We are constantly working to improve our customer experience.

Taewon
Falls Church, VA
2/11/2016
Customer did not leave a comment.

Christy
Falls Church, VA
2/11/2016
Customer did not leave a comment.

Chloe
Falls Church, VA
2/10/2016
Customer did not leave a comment.

Shabaka
Falls Church, VA
2/4/2016
Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

Penny & Steve
Falls Church, VA
2/4/2016
Customer did not leave a comment.

Joseph
Falls Church, VA
1/29/2016
Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a consultant. Also the gentleman who installed our drapes did an excellent job and very informative. I can't remember his name but Terri knows him. Thank you

Sam
Falls Church, VA
1/29/2016
Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised. Shipping people made the delivery despite an impending snow storm. The entire experience was trouble-free. Very happy with my furniture.

Jarryd
Falls Church, VA
1/28/2016
My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest expectations. The sales personnel I interacted with was extremely kind and helpful. The delivery personnel were courteous, timely, and took exceptional care of my purchased items. Thank you all for a great experience

Cecilia
Falls Church, VA
12/17/2015
Customer did not leave a comment.

Al
Falls Church, VA
12/17/2015
We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

Mary Lou
Falls Church, VA
12/16/2015
helping pick out fabric!

Ellen
Falls Church, VA
12/16/2015
Ease of purchase, delivery on time, product not damaged

Kim
Falls Church, VA
11/30/2015
Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on all the options for our sectional. She made the process quick and super easy. This was our first experience shopping/buying Bassett and we have been pleasantly surprised.

Linda
Falls Church, VA
11/29/2015
designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact that she had Sherman Williams paint samples available; made task much easier & quicker. Delivery was on time and men were very polite and anxious to please.

Melissa
Falls Church, VA
11/27/2015
Customer did not leave a comment.

Joseph
Falls Church, VA
11/19/2015
Sales staffer Terri Malian was excellent, easy to work with

Wilma
Falls Church, VA
11/18/2015
Customer did not leave a comment.

Dave & Anne
Falls Church, VA
11/18/2015
I ordered a bunch of stuff. Still have not received the six art pieces (I found them on the internet and could have received them in a week....I am now at 8 weeks and still waiting). My sofa was damaged, one of the chairs was damaged. The ottoman was supposed to have a button and did not have it. The rug for the dining room was the wrong color. The rug for the foyer still has not arrived. The last time I purchased items from Basset I was very satisfied...this time it has been horrible. I have always shared how happy we were with quality and service...that is why we returned. I will be happy if I ever receive everything correctly.

Bassett Response:  
We have followed up with the customer and apologized for their experience. We will use this feedback as a training opportunity to improve our customer's shopping experience. The customer has received the correct rug,all artwork and a replacement ottoman.

Judy
Falls Church, VA
11/14/2015
Customer did not leave a comment.

Carol
Falls Church, VA
11/12/2015
My sales representative, Linda Queen, could not have been better. I was put under no pressure whatsoever, and she sent me regular updates concerning delivery. The delivery guys were great,, and very patient. Even tough I already had a three hour time frame, they called twenty minutes before arriving. Great experience!

Cathy
Falls Church, VA
11/8/2015
The Sales person was so helpful with designing my love seat. The delivery people were on time and very efficient. Even though the wrong pillows were delivered, the problem was promptly fixed and the correct pillows were delivered.

Ron
Falls Church, VA
10/31/2015
Everything even from holding my furniture in a warehouse for a month while the contractors finished repairs.

David
Falls Church, VA
10/28/2015
Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she provided was spectacular. I can't say enough good things about her. The delivery team was great as well but Tyneshia is a star.

Scott P
Falls Church, VA
10/22/2015
Furniture came well wrapped and protected against damage. Delivery team were professional and courteous. Saleswoman went out of her way to help us make a selection.

Jeremy
Falls Church, VA
10/22/2015
The installation process has not been good. There was good intention for it to be smooth, but having the curtains installed and hung has been frustrating. This process should be a case study for why Bassett staff should come to people's homes and measure the windows before finalizing the order.

Jennifer
Falls Church, VA
10/22/2015
Customer did not leave a comment.

Ann
Falls Church, VA
10/22/2015
Nice sofa at a good price. Available quickly. Great delivery process.
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