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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

HGTV HOME™ Design Studio

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286
Customer Reviews
4.52 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.52 286
    3/4/2015 • Colette

    Customer did not leave a comment.

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    6/18/2015 • Jody

    Customer did not leave a comment.

    8/17/2017 • Karin

    Customer did not leave a comment.

    6/25/2017 • Sarah

    Customer did not leave a comment.

    1/22/2017 • Rachel

    Customer did not leave a comment.

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    4/9/2018 • Marianne

    Loved working with Jeff Ferguson he was very patient and great fun. Will work with him again next time...

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    6/8/2016 • Ana

    Customer did not leave a comment.

    9/21/2017 • Carolyn

    Sales associate was super helpful and knowledgeable without being pushy.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    2/26/2015 • Robert

    Customer did not leave a comment.

    2/8/2017 • Kendy

    Customer did not leave a comment.

    10/12/2017 • Tara

    I didn't not deal with sales staff- submitted order online. Delivery was very good and quality of...

    10/14/2016 • Andrew

    The sales staff (Maggie) worked with us rather than pressure us. She gave us our time and space while...

    12/15/2017 • John & Dee

    Every person we came in contact with was knowledgeable, helpful, polite .

    5/4/2017 • Allison

    Customer did not leave a comment.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    4/5/2018 • Kathryn

    Susan Blaik was the salesperson I dealt with. She was well informed and answered all my questions...

    9/7/2017 • Eve-Lyn

    Customer did not leave a comment.

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    8/17/2016 • Ashley

    Customer did not leave a comment.

    3/19/2015 • Curt

    Personal attention and polite service

    4/7/2016 • Monique

    Assistance with fabric selection.

    4/22/2016 • Mary

    Customer did not leave a comment.

    7/8/2016 • Lisa

    Customer did not leave a comment.

    7/31/2015 • Matt

    Customer did not leave a comment.

    9/8/2017 • Susan

    Customer did not leave a comment.

    2/10/2016 • Chloe

    Customer did not leave a comment.

    3/2/2017 • Anupa

    Customer did not leave a comment.

    3/4/2015 • Daniela

    Customer did not leave a comment.

    1/7/2015 • Margaret

    every thing

    4/28/2017 • Bruce & Carol

    Customer did not leave a comment.

    10/4/2017 • Lynda

    Customer did not leave a comment.

    1/11/2017 • Charles & Diane

    OUTSTANDING FROM MCLEAN STORE-- WE HAD A VERY LARGE ORDER & SUPERB PRODUCT, SUPPORT, SERVICE, THANK...

    12/9/2016 • Ali

    Customer did not leave a comment.

    8/27/2015 • Charles

    Sales staff was very helpful.

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    2/11/2016 • Christy

    Customer did not leave a comment.

    5/22/2017 • Ruchir

    Customer did not leave a comment.

    7/22/2016 • Jason

    Customer did not leave a comment.

    6/29/2017 • Marina

    Everything. Quality product. Love everything. Furnished my second home with all new furniture from...

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    2/1/2017 • Caitlin

    Customer did not leave a comment.

    7/13/2017 • Paula

    Jeff Ferguson was a fantastic sales person! No pressure to buy, very knowledgeable about product,...

    4/25/2015 • Vicki

    Customer did not leave a comment.

    1/21/2017 • Joseph

    Customer did not leave a comment.

    3/24/2016 • Susan

    Customer did not leave a comment.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    5/2/2018 • Maria

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    12/28/2017 • Zanda

    I really appreciated working with Ms Chan. She was very patient and I was able to take my time and...

    12/28/2017 • Nicholas

    Customer did not leave a comment.

    4/25/2018 • Nicole

    The woman who helped me pick out the couch and pillows was above and beyond helpful, knowledgeable and...

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    10/29/2017 • Karin

    Customer did not leave a comment.

    12/30/2016 • Donald

    Customer did not leave a comment.

    10/27/2016 • Ki

    Sales person was very helpful and furniture was delivered in good time. Happy with the furniture quality

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    5/4/2017 • Shiv

    Thanks for the excellent service. The sale associate Sheila Fargis was very knowledgeable and...

    2/11/2016 • Taewon

    Customer did not leave a comment.

    12/6/2017 • Tim

    Great experience all around. The salespeople were friendly and patient. The delivery was quick and...

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    2/15/2018 • Susan

    Customer did not leave a comment.

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    12/21/2017 • Veronica

    Customer did not leave a comment.

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    5/6/2017 • Joann

    Customer did not leave a comment.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    6/15/2017 • Nancy

    Customer did not leave a comment.

    8/5/2017 • Susan

    Customer did not leave a comment.

    11/3/2016 • Pamela

    Sales person, Donna Chan, made all the difference. She is thorough in finding out what your needs and...

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    5/25/2017 • William

    Delivery took care of the removal of the two doors and bottom of the couch legs to fit into the living...

    7/28/2017 • Sarah

    Customer did not leave a comment.

    3/14/2018 • Derek

    Customer did not leave a comment.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    11/9/2016 • Andrew

    Sales staff was excellent and your company would be wise to give them kudos. With so many competitors a...

    12/28/2017 • Aileen

    Why not? Our entire experience was exceptional.

    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    3/31/2016 • Michelle

    Customer did not leave a comment.

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    3/8/2018 • Suzanne

    Customer did not leave a comment.

    1/24/2018 • Cathie

    Customer did not leave a comment.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    4/6/2017 • Eric Susan

    Customer did not leave a comment.

    4/29/2016 • Mary

    Excellent customer service and sales staff

    9/21/2017 • Milada

    The product itself is really nice. Well made and really comfortable.

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    4/20/2016 • Isra

    Customer did not leave a comment.

    12/30/2017 • Vicky

    We. had an excellent experience buying furniture at Basset. We dealt with a number of people and...

    3/24/2016 • Rachel

    Customer did not leave a comment.

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    10/28/2016 • Cheveda

    The time between ordering and delivery was shorter than expected.

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    3/24/2017 • Joan

    The Sales Person (Susan) at the Falls Church store was wonderful and very helpful- my husband and I...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    6/4/2015 • Dawn

    On time delivery.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    11/1/2017 • Lehigh

    Customer did not leave a comment.

    1/24/2018 • Nicholas

    Customer did not leave a comment.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    3/19/2015 • Patricia

    Customer did not leave a comment.

    12/27/2017 • Kenneth

    Delivery men very good but the mirror for the dresser was smashed when unpacked. We are STILL WAITING...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    2/17/2017 • Joseph

    Customer did not leave a comment.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    5/28/2015 • Diana

    Customer did not leave a comment.

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    2/8/2018 • James

    Very friendly store and del. guy were very professional

    7/28/2015 • Marlo

    Customer did not leave a comment.

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    1/8/2017 • John

    Donna provided exceptional advice and customer service. It was a pleasure to do business with her!!

    11/18/2016 • Keith

    A solid product, for a reasonable price.

    12/15/2016 • Larry

    Customer did not leave a comment.

    8/4/2017 • Wilfredo

    Lynn Nguyen was a very pleasant salesperson,she made us feel good about selecting our purchase.Very...

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    3/11/2016 • Susan

    Customer did not leave a comment.

    9/28/2017 • Terry

    Customer did not leave a comment.

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    10/12/2017 • Michael

    The delivery men were so professional and helpful . They alone will make me return to Bassett .

    7/12/2017 • Anita

    Very satisfied with product

    2/18/2015 • Michael

    Customer did not leave a comment.

    8/3/2017 • Susana

    We are very pleased with the service provided both in the store and at delivery. The quality of the...

    11/27/2015 • Melissa

    Customer did not leave a comment.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    3/3/2016 • Camille

    Customer did not leave a comment.

    1/23/2015 • Allan

    Customer did not leave a comment.

    10/6/2016 • Laura

    Customer did not leave a comment.

    6/3/2016 • Samuel

    Customer service

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    3/26/2015 • Michael

    Customer did not leave a comment.

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    4/29/2016 • Porlan

    Customer did not leave a comment.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    11/10/2016 • Maryann

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    10/11/2017 • Michelle

    Enjoyed the design experience with Terri in the McLean store. I wasn’t there for the...

    12/30/2016 • Esther

    Customer did not leave a comment.

    6/1/2017 • Noele

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    2/8/2017 • Anna

    Customer did not leave a comment.

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    12/21/2017 • Julie

    Sales person promised to call in the next week to discuss delivery. She never called so I had to...

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    6/15/2017 • Tracy

    Customer did not leave a comment.

    1/4/2018 • Pamela

    Sales staff was friendly, knowledgeable, and not overbearing. Delivery crew was on time and called when...

    8/18/2016 • Julie

    Customer did not leave a comment.

    5/11/2016 • Tim

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    4/20/2017 • Jason

    Customer did not leave a comment.

    9/21/2017 • Annie

    Everything went smoothly. Great quality furniture.

    4/12/2018 • Joan

    Emlyn Ward in the Fairfax office was one of the main reasons we purchased our sofa and the reason we...

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    11/29/2017 • Josh And Savra

    Everything is top notch, from product, to sales and delivery. We appreciate the service and quality...

    5/18/2017 • Majid

    Staff coming to the house and giving advise,

    3/10/2017 • Beverly

    Customer did not leave a comment.

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    2/1/2018 • Peter

    Customer did not leave a comment.

    5/1/2018 • Susan

    Customer did not leave a comment.

    5/18/2018 • Ken

    Absolutely top notch from showroom to delivery.

    1/7/2015 • Bob

    Customer did not leave a comment.

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    9/7/2017 • Dawn

    Customer did not leave a comment.

    2/9/2018 • Dianne

    Very friendly and helpful sales staff - they could not help it that the system was SO SLOW that we had...

    3/1/2018 • Cindy

    The sales person knew our requirements for a recliner and immediately showed us a good fit, she took the...

    6/2/2016 • Sharon

    Customer did not leave a comment.

    6/15/2017 • Sheri

    Customer did not leave a comment.

    2/4/2017 • Mike

    Esther was excellent in presenting the sofa options and was very attentive to our requests. The...

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    5/19/2017 • Nikki

    Customer did not leave a comment.

    4/5/2018 • Tim

    Customer did not leave a comment.

    1/13/2017 • Gloria

    Maggie, the designer at your Sterling store, was very helpful to my husband and myself. She helped us...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

Read All Reviews for this Store
286 Customer Reviews
4.52 out of 5 stars



1-50 OF 286 CUSTOMER REVIEWS
sorted by date

Ken
Falls Church, VA
5/18/2018
Absolutely top notch from showroom to delivery.

Maria
Falls Church, VA
5/2/2018
Customer did not leave a comment.

Susan
Falls Church, VA
5/1/2018
Customer did not leave a comment.

Nicole
Falls Church, VA
4/25/2018
The woman who helped me pick out the couch and pillows was above and beyond helpful, knowledgeable and patient. Made it easy and a pleaaant experience and I valued her opinion. The delivery team was so impressive. Was hoping I could write a review on this bc they were so friendly, prompt and efficient and I was really impressed.

Joan
Falls Church, VA
4/12/2018
Emlyn Ward in the Fairfax office was one of the main reasons we purchased our sofa and the reason we will go back and the reason we've recommended friends to her.Not only is she charming but she listens and she knows the Bassett products. A combo very few other retailers have I've found.

Doug & Claire
Falls Church, VA
4/12/2018
Jeffrey was great but very busy on the day we ordered the sofa. He kept getting called away to deal with other customers. The delivery people were not helpful at all. They wouldn't help move the old couches and left the cushions askew rather than setting thr couch up properly. Paying several thousands of dollars on a couch and then another $150 for delivery, I anticipated better service. It was touted as white glove, etc. Not really. We had a table delivered by Macys the following day and the delivery men were incredible by comparison. They offered to vacuum before they set up the new table. I got a call immediately after they left asking about the experience. I was happy the couch was ready so fast, but your delivery service fell far short and that's the lasting impression. Thanks for finally asking.

Bassett Response:  
We have reached out numerous time to the customer. We are waiting to hear back from them so we can learn about their experience.

Marianne
Falls Church, VA
4/9/2018
Loved working with Jeff Ferguson he was very patient and great fun. Will work with him again next time I am purchasing furniture etc. The delivery crew were amazing; everything in place in less than 5 minutes and that included removal of all the packaging materials.

Tim
Falls Church, VA
4/5/2018
Customer did not leave a comment.

Kathryn
Falls Church, VA
4/5/2018
Susan Blaik was the salesperson I dealt with. She was well informed and answered all my questions capably. My experience was very “low pressure”, and I love the new furniture!

Melinda
Falls Church, VA
3/29/2018
After some confusion, this couch is a replacement for the first one and it is what I had wanted in the first place. However, the seat cushions on the loveseat don't fit properly and the fabric appears to be cut or sewn wrong on one of them as well. A technician is coming hopefully to resolve the problem. I was told they would be more flexible in scheduling and they weren't.

Teresa
Falls Church, VA
3/22/2018
The cushions don't seem to be cut evenly

Derek
Falls Church, VA
3/14/2018
Customer did not leave a comment.

Suzanne
Falls Church, VA
3/8/2018
Customer did not leave a comment.

Cindy
Falls Church, VA
3/1/2018
The sales person knew our requirements for a recliner and immediately showed us a good fit, she took the time to highlight some end tables that might work and then was quick and efficient in doing the paperwork. The delivery men were right on time, at the beginning of our window and were in and out in 10 minutes. A wonderful experience!

Susan
Falls Church, VA
2/15/2018
Customer did not leave a comment.

Kerry
Falls Church, VA
2/13/2018
The delivery process was very easy and convenient.

Dianne
Falls Church, VA
2/9/2018
Very friendly and helpful sales staff - they could not help it that the system was SO SLOW that we had to wander around for over an hour to get our application in the system. Once done, we were on our way quickly. The item was delivered as promised. Note: Overall the quality of the media center was great but around the 6 glass frames the stain was not applied. My husband who is a master wood craftsman should be able to fix it but he probably won't because it would entail taking off the 6 doors, removing the glass, matching the stain, applying it, reassembling the doors and re-installing them. The stain is good on the frame top & bottom but on the right just not there. Since the color is a dark cherry, it is quite noticeable. I doubt that he will go to the trouble to fix it. Like I said, overall goo quality. Also, our stereo/audio/etc. components would only fit in one of the top 3 spaces designed for that. Now wish that those were also behind glass - to keep out the dust. We are happy.

James
Falls Church, VA
2/8/2018
Very friendly store and del. guy were very professional

Peter
Falls Church, VA
2/1/2018
Customer did not leave a comment.

Cathie
Falls Church, VA
1/24/2018
Customer did not leave a comment.

Nicholas
Falls Church, VA
1/24/2018
Customer did not leave a comment.

Kenneth
Falls Church, VA
1/18/2018
Still waiting for mirror for dresser!

Bassett Response:  
We apologized for the lack of communication. The mirror was backordered and was delivered 1/28/18.

Pamela
Falls Church, VA
1/4/2018
Sales staff was friendly, knowledgeable, and not overbearing. Delivery crew was on time and called when they were on the way, were polite, friendly and helpful.

Vicky
Falls Church, VA
12/30/2017
We. had an excellent experience buying furniture at Basset. We dealt with a number of people and everyone was very courteous and helpful. Our salesperson, Jeffrey Ferguson, was outstanding. The delivery people were great. Everyone was very knowledgable. Things couldn’t have gone better. The recliners and sofas look great in our homes. Thank you

Nicholas
Falls Church, VA
12/28/2017
Customer did not leave a comment.

Aileen
Falls Church, VA
12/28/2017
Why not? Our entire experience was exceptional.

Zanda
Falls Church, VA
12/28/2017
I really appreciated working with Ms Chan. She was very patient and I was able to take my time and make a well informed, thoughtful purchase. I depended on Ms Chan’s expertise and she didn’t let me down. I will purchase products again and my hope is that she’s there to help facilitate my purchases in the future.

Tina
Falls Church, VA
12/27/2017
very easy to work with!

Kenneth
Falls Church, VA
12/27/2017
Delivery men very good but the mirror for the dresser was smashed when unpacked. We are STILL WAITING for the mirror for our dresser. Purchase will not be complete until this is remediated. Mr. Wykle

Bassett Response:  
The mirror was back ordered and we are trying to expedite as quickly as possible.

Julie
Falls Church, VA
12/21/2017
Sales person promised to call in the next week to discuss delivery. She never called so I had to contact the store. I also found out later that the delivery charge was more than if I had ordered online. I am not sure why that is the case.

Veronica
Falls Church, VA
12/21/2017
Customer did not leave a comment.

John & Dee
Falls Church, VA
12/15/2017
Every person we came in contact with was knowledgeable, helpful, polite .

Leanne
Falls Church, VA
12/14/2017
Carpet has wrinkles which haven't yet relaxed:( Sofa skirt has terrible wrinkles which haven't yet relaxed. Sofa is too big for my room.

Bassett Response:  
We listened to the customers concerns. We are sending a tech to service the rug and the sofa. She feels the sofa is too large. We will review the photos with the DC and see if there is anything we can do. Service has been completed and the customer is satisfied.

Tim
Falls Church, VA
12/6/2017
Great experience all around. The salespeople were friendly and patient. The delivery was quick and professional.

Josh And Savra
Falls Church, VA
11/29/2017
Everything is top notch, from product, to sales and delivery. We appreciate the service and quality Bassett continues to provide.

Lehigh
Falls Church, VA
11/1/2017
Customer did not leave a comment.

Diane
Falls Church, VA
11/1/2017
The cushion on the chaise part of the couch is too long and doesn’t fit correctly

Bassett Response:  
A technician was scheduled for 11/08, we will follow up with the customer to ensure they are 100% satisfied.

Karin
Falls Church, VA
10/29/2017
Customer did not leave a comment.

Jill
Falls Church, VA
10/26/2017
Customer did not leave a comment.

Michael
Falls Church, VA
10/12/2017
The delivery men were so professional and helpful . They alone will make me return to Bassett .

Tara
Falls Church, VA
10/12/2017
I didn't not deal with sales staff- submitted order online. Delivery was very good and quality of products is also good.

Michelle
Falls Church, VA
10/11/2017
Enjoyed the design experience with Terri in the McLean store. I wasn’t there for the delivery-my husband said it went smoothly.

Lynda
Falls Church, VA
10/4/2017
Customer did not leave a comment.

Devina
Falls Church, VA
9/28/2017
Two pieces are wobbly. I've called three times and left messages on the customer service line, and no one has called me back. Spent over $1400. Very upset!! Please call me - Devina Shah - 954.336.0651

Bassett Response:  
The customer was calling the warehouse customer service line and they are closed Saturday afternoon until Tuesday. We did speak with the customer and a technician has been assigned to go to the home and adjust the levelers on the tables.

Terry
Falls Church, VA
9/28/2017
Customer did not leave a comment.

Carolyn
Falls Church, VA
9/21/2017
Sales associate was super helpful and knowledgeable without being pushy.

Milada
Falls Church, VA
9/21/2017
The product itself is really nice. Well made and really comfortable.

Annie
Falls Church, VA
9/21/2017
Everything went smoothly. Great quality furniture.

Diana
Falls Church, VA
9/13/2017
I was extremely satisfied with the quality of the bed, bedside tables and lingerie chest. However, the dresser drawers are not aligned evenly and don't shut tightly like quality furniture. I've had it over a week and I'm still trying to get someone out to fix or replace it. A few minutes ago I was offered 9/30. I was not happy since I don't want to use it until all is settled. So they agreed to come on Tues 9/19. I'm hoping they will give me the quality piece that I paid for. And, thank you for asking!

Bassett Response:  
The customer needed the technician to come out earlier than previously quoted, which was accommodated. We will follow up with the customer after the service has been completed.

Susan
Falls Church, VA
9/8/2017
Customer did not leave a comment.
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