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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

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150
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.59 150
    10/22/2015 • Jennifer

    Customer did not leave a comment.

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    4/22/2016 • Mary

    Customer did not leave a comment.

    4/25/2015 • Vicki

    Customer did not leave a comment.

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    6/4/2015 • Dawn

    On time delivery.

    5/28/2015 • Diana

    Customer did not leave a comment.

    2/11/2016 • Taewon

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    4/20/2016 • Isra

    Customer did not leave a comment.

    6/3/2016 • Samuel

    Customer service

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    11/27/2015 • Melissa

    Customer did not leave a comment.

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    1/23/2015 • Allan

    Customer did not leave a comment.

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    6/18/2015 • Jody

    Customer did not leave a comment.

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    6/22/2015 • Joseph

    Customer did not leave a comment.

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    8/27/2015 • Charles

    Sales staff was very helpful.

    3/19/2015 • Curt

    Personal attention and polite service

    1/7/2015 • Bob

    Customer did not leave a comment.

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    7/8/2016 • Lisa

    Customer did not leave a comment.

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    3/4/2015 • Daniela

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    6/2/2016 • Sharon

    Customer did not leave a comment.

    3/24/2016 • Susan

    Customer did not leave a comment.

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    12/16/2015 • Mary Lou

    helping pick out fabric!

    5/11/2016 • Tim

    Customer did not leave a comment.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    2/10/2016 • Chloe

    Customer did not leave a comment.

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    3/11/2016 • Susan

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    2/18/2015 • Michael

    Customer did not leave a comment.

    2/26/2015 • Robert

    Customer did not leave a comment.

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    4/29/2016 • Porlan

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    4/29/2016 • Mary

    Excellent customer service and sales staff

    6/8/2016 • Ana

    Customer did not leave a comment.

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    7/28/2015 • Marlo

    Customer did not leave a comment.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    1/7/2015 • Margaret

    every thing

    5/31/2015 • Moya

    I purchased the merchandise online.

    2/11/2016 • Christy

    Customer did not leave a comment.

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    7/31/2015 • Matt

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    3/31/2016 • Michelle

    Customer did not leave a comment.

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    4/7/2016 • Monique

    Assistance with fabric selection.

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    3/24/2016 • Rachel

    Customer did not leave a comment.

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    3/4/2015 • Colette

    Customer did not leave a comment.

    3/26/2015 • Michael

    Customer did not leave a comment.

    7/22/2016 • Jason

    Customer did not leave a comment.

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    3/19/2015 • Patricia

    Customer did not leave a comment.

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    3/3/2016 • Camille

    Customer did not leave a comment.

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

Read All Reviews for this Store
150 Customer Reviews
4.59 out of 5 stars



1-50 OF 150 CUSTOMER REVIEWS
sorted by date

Jason
Falls Church, VA
7/22/2016
Customer did not leave a comment.

Christopher
Falls Church, VA
7/13/2016
Customer did not leave a comment.

Lisa
Falls Church, VA
7/8/2016
Customer did not leave a comment.

Ashley
Falls Church, VA
7/7/2016
Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The delivery guys really went above and beyond with protecting our new home wall/floors and set up our items quickly and safely!

Michael
Falls Church, VA
7/6/2016
Furniture customization is excellent, especially when paired with interest-free financing. Bassett has an extensive and high-quality selection.

Karla
Falls Church, VA
7/6/2016
Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of time with us, was kind to my 10 year old, and out selections look fantastic. Delivery was professional and flawless. Thank you Bassett! A pleasant surprise in this day and age!!!!

Michael
Falls Church, VA
7/2/2016
The furniture quality, diversity, and customization is unrivaled.

Yellixa
Falls Church, VA
6/29/2016
Staff very knowledgeable, friendly and helpful.

Ana
Falls Church, VA
6/23/2016
Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent recommendations as to the fabrics, colors and style and coordinated everything really well. Now our living room looks elegant and timeless.

Mary
Falls Church, VA
6/23/2016
Great experience when picking out my new family room furniture with rug at your Falls Church store...so helpful! Julie et al were very helpful and my furniture pieces look beautiful together...but of course they were very helpful, fun to work with...they enjoyed a sizeable purchase/jcommission for their store...understand. However, once the sale was complete, what should have been an exciting new purchase quickly went down hill fast and the lack of customer service care and the non-professionalism was despicable to say the least! A customer should NEVER EVER have to issue over 26 emails to obtain their purchased goods from your sales assoc./store. It was beyond frustrating and such an abhorrent experience!!

Bassett Response:  
We reached out to the customer to apologize for their experience.

Leon
Falls Church, VA
6/23/2016
The sales person was really helpful in the process and using the available tools to help in determining how well my selection would fit my space, color selcection as well materials. However, my intent was to make full payment didn't go as well. The cashier only took a partial payment, my receipt indicated full payment as I had requested to the sales person. I received a call that my item had arrived but, needed to pay the remaining balance. After some back and forth a few days and call to my credit card provider we were able to confirm what was actually paid, I paid the remaining over the phone, the delivery arrive on time. The process wasn't as smooth for me as it should have been. To your credit, the person helping to resolve the issue was very helpful.

Bassett Response:  
We have reached out to the customer and explained our credit terms. The customer said he is very pleased with this purchase.

Donna
Falls Church, VA
6/8/2016
Great product for the cost and excellent delivery/set-up!

Ana
Falls Church, VA
6/8/2016
Customer did not leave a comment.

Jacqueline
Falls Church, VA
6/5/2016
Have what I'm looking for. I always look at a number of other products, but always seem to end up at Bassett.

Samuel
Falls Church, VA
6/3/2016
Customer service

Helen
Falls Church, VA
6/3/2016
Shelia, sales associate in Falls Church, was excellent due to her arrangement, style and color selection. I tested Bassett's different sofa firmness samples but not find what I needed in firmness. I am not sure Bassett can accomplish a harder-cushioned seat.

Diane
Falls Church, VA
6/2/2016
Designer - sales person helped in purchase

Patricia
Falls Church, VA
6/2/2016
Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to shop at this location,

Sharon
Falls Church, VA
6/2/2016
Customer did not leave a comment.

Reid
Falls Church, VA
5/16/2016
The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and helpful and would recommend anyone to her.

Connie
Falls Church, VA
5/14/2016
Everything was good until I called to schedule delivery, which I did a week in advance. I was having the old furniture removed between 8am -10 am and asked for a delivery after 10am. At first she said no promises and then grudgingly that she'd make a note. The day before delivery I got notification they'd be there between 8am -10am and they arrived at 8:15. The installers were great, but I spent $4k and you'd think the warehouse could be more customer service oriented. Was disappointing.

Bassett Response:  
The day before delivery the customer was given a 8am-10am delivery window. The customer expressed her aggravation with the delivery team arriving at 8:15am, when she wanted closer to 10am . The customer had hired another company to remove her existing furniture between the hours of 8am-10am. Our delivery happened prior to the other company showing up.

Tim
Falls Church, VA
5/11/2016
Customer did not leave a comment.

Doris
Falls Church, VA
5/6/2016
Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward to my new chair.. Thank you Bassett and your staff.

Dara & Cornell
Falls Church, VA
5/5/2016
I am definitely impressed with the quality of the furniture.

Gretchen & Mike
Falls Church, VA
5/4/2016
We have already recommended you to a family friend who bought a dining set from you.

Karun & Rebekka
Falls Church, VA
4/30/2016
Customer did not leave a comment.

Porlan
Falls Church, VA
4/29/2016
Customer did not leave a comment.

Mary
Falls Church, VA
4/29/2016
Excellent customer service and sales staff

Carmen
Falls Church, VA
4/23/2016
Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful transporting and setting up the furniture. Furniture looks great and I hope it will live up to the reputation of Bassett for quality and durability.

Mary
Falls Church, VA
4/22/2016
Customer did not leave a comment.

Isra
Falls Church, VA
4/20/2016
Customer did not leave a comment.

Michael
Falls Church, VA
4/20/2016
Delivery was exceptional. The product looks good and is comfortable.

John
Falls Church, VA
4/14/2016
We have used Bassett furniture for our children and ourselves now. We have always been pleased with the quality and love that we can design the furniture ourselves

Diane
Falls Church, VA
4/11/2016
Customer did not leave a comment.

Sandra
Falls Church, VA
4/8/2016
Customer did not leave a comment.

Bassett Response:  
We reached out to the customer to hear her concerns since she didn't leave any comments. The customer stated that she was disappointed that the store did not have finish samples for clearance items. The customer purchased an item that was distressed and was thinking it would be a smooth finish. We allowed the customer to return with the standard restocking fee.

Jennifer
Falls Church, VA
4/7/2016
The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend Bassett to everyone.

Monique
Falls Church, VA
4/7/2016
Assistance with fabric selection.

Jennifer
Falls Church, VA
3/31/2016
From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and responsive service. Hassle free. Greatly appreciated! I have already told friends and co-workers I highly recommend Bassett and the extra bonus is having furniture made in the USA. Also greatly appreciated! I am delighted with my pieces.

Dara & Cornell
Falls Church, VA
3/31/2016
I had a very pleasant experience at Bassett and would definitely shop there again. I generally refrain from recommending places but if someone asks me where I got something from, I tell them.

Michelle
Falls Church, VA
3/31/2016
Customer did not leave a comment.

Michael
Falls Church, VA
3/25/2016
liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead on coming to our home. Liked that the delivery people could speak English and that they removed their shoes. Liked the quality of the custom made pillows. Finish on custom painted counter stools could have been better. Paint & Varnish is only on tops of wood. On nicer pieces every part would be finished off.

Susan
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Rachel
Falls Church, VA
3/24/2016
Customer did not leave a comment.

Donna
Falls Church, VA
3/20/2016
Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and she guided me through the entire process flawlessly. The home delivery team took care in my home in a u-shaped rather tight stairwell with a large sectional. Bassett makes a beautiful and well-made product.

Tom & Linda
Falls Church, VA
3/18/2016
Help with selecting fabrics.

Ruth
Falls Church, VA
3/12/2016
Customer did not leave a comment.

Susan
Falls Church, VA
3/11/2016
Customer did not leave a comment.

Camille
Falls Church, VA
3/3/2016
Customer did not leave a comment.

Shelly
Falls Church, VA
3/2/2016
Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our furniture/design needs for our new home were met. She was accessible, friendly, and knowledgable. We gave her a starting point and she presented a perfect design for our living room and home office. She also helped us coordinate area rugs for our open concept home.The delivery team was top notch. Most importantly, the quality of the furniture and rugs that we purchased is unmatched. We highly recommend Bassett Furniture.

Wendy
Falls Church, VA
2/25/2016
Customer service at Falls Church, VA store is really bad. I called to inquire about my order and nobody call me back. I walked in the store and the representative was very mean and arrogant. She couldn't find my order in the system. I had to repeat the spelling of my name a few times and my phone number. The bottom line is I would never set a foot at Bassett ever again and I won't recommended to anybody.

Bassett Response:  
We followed up with the customer. After the customer placed her order, she didn't hear from anyone at the store. When the customer came into the store it was discovered that the wrong phone number was entered on her account. The customer did feel the person she spoke to was rude and short. We are using this as a training opportunity. The customer did appreciate the follow up and the reassurance that if she would come back to the store she would have a great customer experience.
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