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Bassett Home Furnishings
Falls Church
7505 Leesburg Pike
Falls Church,  VA  22043

(703) 790-0374

 
   

Store Hours
Monday-Saturday 10am-8pm
Sunday 12pm-6pm

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164
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
7505 Leesburg Pike
Falls Church
VA
22043
(703) 790-0374
4.59 164
    3/31/2016 • Jennifer

    From the first to the end -- Bassett and the designer who assisted me provided friendly, helpful and...

    8/17/2016 • Ashley

    Customer did not leave a comment.

    4/7/2016 • Monique

    Assistance with fabric selection.

    11/19/2015 • Joseph

    Sales staffer Terri Malian was excellent, easy to work with

    3/25/2016 • Michael

    liked the notification by e-mail and call of delivery date and window. Liked the 30 minute call ahead...

    2/11/2016 • Christy

    Customer did not leave a comment.

    10/22/2015 • Ann

    Nice sofa at a good price. Available quickly. Great delivery process.

    2/6/2015 • Ronald

    chair were delivered with problem with the fabric on the seat , called and the repair was done quickly...

    10/16/2015 • Alison

    I love the sales person that worked with me. She was very caring and wanted to make sure that I was...

    8/27/2015 • Richard

    both sales persons we met in the store were top notch and able to provide the answers we needed on the...

    8/11/2016 • Gregory

    Very friendly, competent, and informative staff.

    1/23/2015 • Allan

    Customer did not leave a comment.

    1/29/2016 • Joseph

    Design Consultant Terri Malian is a top notch professional. Will recommend her to friends in need of a...

    6/2/2016 • Sharon

    Customer did not leave a comment.

    5/31/2015 • Moya

    I purchased the merchandise online.

    7/6/2016 • Michael

    Furniture customization is excellent, especially when paired with interest-free financing. Bassett has...

    5/14/2015 • Penny

    Very pricey, but I love my chair and half. Not disappointed in any points in the purchasing process.

    12/16/2015 • Ellen

    Ease of purchase, delivery on time, product not damaged

    2/18/2015 • Michael

    Customer did not leave a comment.

    1/7/2015 • Margaret

    every thing

    7/31/2015 • Matt

    Customer did not leave a comment.

    12/16/2015 • Mary Lou

    helping pick out fabric!

    2/4/2016 • Penny & Steve

    Customer did not leave a comment.

    6/23/2016 • Leon

    The sales person was really helpful in the process and using the available tools to help in determining...

    4/20/2016 • Isra

    Customer did not leave a comment.

    6/8/2016 • Ana

    Customer did not leave a comment.

    7/30/2015 • Linda

    My sales associate, Sheila Fargis, was very helpful and knowledgeable. She helped me choose the...

    2/26/2015 • Robert

    Customer did not leave a comment.

    5/28/2015 • Susan And Jesse

    Sales staff Susan and manager John were very helpful and nice.

    7/22/2016 • Angela

    We've only received 1/2 of our shipment thus far. Overall process has gone very well.

    3/4/2015 • Colette

    Customer did not leave a comment.

    6/18/2015 • Jody

    Customer did not leave a comment.

    6/11/2015 • Ramina

    The couch was delivered earlier than expected, but the delivery was later than the quoted time....

    8/17/2016 • Jeanette

    My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the...

    7/6/2016 • Karla

    Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of...

    10/1/2015 • Anne

    Linda Queen was a wonderful sales person. She gave us plenty of information and then gave us space to...

    7/23/2016 • Paul

    Sales and delivery people were friendly and very helpful.

    3/4/2015 • Cynthia

    Communication to set up and during the delivery process was excellent.

    7/22/2016 • Michelle

    Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

    3/24/2016 • Susan

    Customer did not leave a comment.

    4/11/2016 • Diane

    Customer did not leave a comment.

    3/4/2015 • Daniela

    Customer did not leave a comment.

    3/19/2015 • Patricia

    Customer did not leave a comment.

    4/11/2015 • Jeff

    Unlike every other furniture company we have dealt with, the quality of the delivery crew surpassed the...

    4/22/2016 • Mary

    Customer did not leave a comment.

    4/29/2016 • Mary

    Excellent customer service and sales staff

    5/14/2015 • David

    My Design Consultant, Linda Queen was absolutely fantastic in every respect -- before, during and after...

    3/2/2016 • Shelly

    Our experience with Bassett has been exceptional. Linda Queen went above and beyond to ensure our...

    6/5/2016 • Jacqueline

    Have what I'm looking for. I always look at a number of other products, but always seem to end up at...

    6/11/2015 • Stuart & Laura

    This was the best furniture buying experience; from the sale to the delivery.

    1/29/2016 • Sam

    Sales staff were friendly and knowledgeable. Custom product delivery schedule went exactly as promised....

    4/7/2016 • Jennifer

    The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend...

    7/27/2016 • Walt

    Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end....

    6/23/2016 • Ana

    Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent...

    11/29/2015 • Linda

    designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

    1/15/2015 • Page

    The delivery staff could not have been nicer. They were neat, polite and thorough. And with snow on...

    3/18/2016 • Tom & Linda

    Help with selecting fabrics.

    10/8/2015 • Patricia

    The delivery personnel were very courteous and professional , ensuring I was satisfied before...

    8/27/2015 • Charles

    Sales staff was very helpful.

    8/27/2015 • Yoshihiro

    Delivered products was not mach with my order. But after my complaint, you have exchanged with...

    4/23/2016 • Carmen

    Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful...

    2/18/2016 • Patricia

    We shopped at the Bassett in Fall Church, VA and our salesperson was Susan. She was superb, superb! In...

    3/11/2016 • Susan

    Customer did not leave a comment.

    10/28/2015 • David

    Tyneshia was our sales rep. The quality of thoughtfulness, patience and customer service that she...

    9/19/2016 • Bill

    We had a great experience from the start. After visiting numerous other furniture showrooms, we had the...

    7/24/2015 • Andrea

    I was most impressed that I purchased my item on sale and it went down even lower and the sales person...

    6/8/2016 • Donna

    Great product for the cost and excellent delivery/set-up!

    12/17/2015 • Al

    We love our new queen sleeper sofa! For us, this is a big purchase but we're very happy with it.

    3/24/2016 • Rachel

    Customer did not leave a comment.

    3/20/2015 • Jennifer

    Customer did not leave a comment.

    3/26/2015 • Michael

    Customer did not leave a comment.

    4/25/2015 • Vicki

    Customer did not leave a comment.

    5/6/2016 • Doris

    Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward...

    4/14/2016 • John

    We have used Bassett furniture for our children and ourselves now. We have always been pleased with the...

    10/31/2015 • Ron

    Everything even from holding my furniture in a warehouse for a month while the contractors finished...

    9/15/2016 • Lehigh

    Customer did not leave a comment.

    5/16/2016 • Reid

    The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and...

    1/7/2015 • Lauren

    The delivery men were very courteous and respectful even taking their shoes off before entering the...

    9/22/2016 • Colleen

    Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have...

    7/2/2015 • Christina

    Donna the sales rep was very proactive and responsive. The delivery was made in the pouring rain and the...

    2/5/2015 • Karen

    Your sales person came to our home to be sure we selected the perfect size. She put together some...

    6/12/2015 • Jeanne

    Delivery and set up of furniture. Arrived on time. Sales person/designer is excellent, especially at...

    8/7/2015 • Moya

    Delivered my lamps without using UPS for fear of damage.

    7/30/2015 • Michelle

    Sales person was awesome! Delivery team was very nice and professional!

    5/4/2016 • Gretchen & Mike

    We have already recommended you to a family friend who bought a dining set from you.

    11/27/2015 • Melissa

    Customer did not leave a comment.

    11/18/2015 • Wilma

    Customer did not leave a comment.

    10/8/2015 • Rita

    High quality furniture without sticker shock. Sales person kept me in the loop about a delay because...

    11/30/2015 • Kim

    Our sales associate Tynisha Parks (Falls Church location) was incredibly helpful and knowledgeable on...

    6/4/2015 • Dawn

    On time delivery.

    4/29/2016 • Porlan

    Customer did not leave a comment.

    6/22/2015 • Joseph

    Customer did not leave a comment.

    12/17/2015 • Cecilia

    Customer did not leave a comment.

    2/18/2016 • Rod

    You lost one of two chairs we ordered but did locate it and ship within 2 weeks of the delivery of the...

    6/3/2016 • Samuel

    Customer service

    10/16/2015 • Tuqa

    Customer did not leave a comment.

    3/3/2016 • Camille

    Customer did not leave a comment.

    5/11/2016 • Tim

    Customer did not leave a comment.

    2/11/2016 • Taewon

    Customer did not leave a comment.

    10/8/2015 • John

    Made couch faster than expected and deliver was on time. Sales kept me informed and offered options...

    3/14/2015 • Karen

    Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

    7/22/2016 • Jason

    Customer did not leave a comment.

    8/18/2016 • Julie

    Customer did not leave a comment.

    3/20/2016 • Donna

    Terri, my sales rep, was incredibly helpful. It was my first time picking upholstery, cushions, etc, and...

    7/5/2015 • Jeanne

    arrive on time; assembled furniture properly and respond to all issues immediately and effectively

    8/11/2016 • Michelle

    Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who...

    5/28/2015 • Elizabeth

    I hope I have enough room to write everything! Donna Chan was more than outstanding! She helped me...

    1/7/2015 • Bob

    Customer did not leave a comment.

    2/4/2016 • Shabaka

    Great service and quality items - Susan is wonderful in helping us meet our furniture needs!

    7/7/2016 • Ashley

    Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The...

    6/11/2015 • Mashhour

    Customer did not leave a comment.

    5/28/2015 • Diana

    Customer did not leave a comment.

    10/22/2015 • Jennifer

    Customer did not leave a comment.

    7/8/2016 • Lisa

    Customer did not leave a comment.

    3/31/2016 • Michelle

    Customer did not leave a comment.

    5/21/2015 • Mashhour

    Staff are attentive. Delivery service is good. quality is good.

    6/29/2016 • Yellixa

    Staff very knowledgeable, friendly and helpful.

    2/10/2016 • Chloe

    Customer did not leave a comment.

    6/2/2016 • Patricia

    Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to...

    10/22/2015 • Scott P

    Furniture came well wrapped and protected against damage. Delivery team were professional and courteous....

    1/28/2016 • Jarryd

    My entire experience with Bassett from the initial sale to the delivery has far exceeded even my highest...

    7/2/2016 • Michael

    The furniture quality, diversity, and customization is unrivaled.

    11/8/2015 • Cathy

    The Sales person was so helpful with designing my love seat. The delivery people were on time and very...

    2/27/2015 • Arnold & Bonnie

    Customer did not leave a comment.

    7/28/2015 • Marlo

    Customer did not leave a comment.

    3/16/2015 • Verlee

    The sales person was very knowledgeable about the product and offered decoration advise. The delivery...

    11/12/2015 • Carol

    My sales representative, Linda Queen, could not have been better. I was put under no pressure...

    3/19/2015 • Curt

    Personal attention and polite service

Read All Reviews for this Store
164 Customer Reviews
4.59 out of 5 stars



1-50 OF 164 CUSTOMER REVIEWS
sorted by date

Colleen
Falls Church, VA
9/22/2016
Only issue was not getting a call to schedule delivery. Had to call to schedule, but likely would have been delivered earlier had we been told it was ready. Other than that, great experience, great product.

Bill
Falls Church, VA
9/19/2016
We had a great experience from the start. After visiting numerous other furniture showrooms, we had the pleasure of meeting Susan Blaik. She was extremely helpful and knowledgeable. Susan helped us find what we were searching for and are now enjoying the fruits of her efforts!

Lehigh
Falls Church, VA
9/15/2016
Customer did not leave a comment.

Julie
Falls Church, VA
8/18/2016
Customer did not leave a comment.

Katherine
Falls Church, VA
8/18/2016
I ordered a couch based on the advertised delivery schedule (30 days). The couch were not delivered for closer to 60 days. Delays were not proactively communicated and several calls to the store requesting information were unreported over a 3 week period. Only when I inquired about cancellation of this substantial order did a manager get involved. While this manager did propose alternatives (loaner furniture) it was much too little, too late. I am so disappointed with the entire customer service experience that i am unlikely to use Bassett again in the continued furnishing of my brand new, empty, 7000sqft home. A shame because I do love the products and design.

Bassett Response:  
We have reached out to the customer several times to learn about her experience. We are waiting to hear back.

Ashley
Falls Church, VA
8/17/2016
Customer did not leave a comment.

Jeanette
Falls Church, VA
8/17/2016
My salesperson, Susan Blaik, was very helpful and very patient while I made my decisions. All the salespeople in the store were very friendly and helpful when I showed up to look at fabrics when Susan wasn't there. Delivery people were professional, including the schedulers. I am very pleased with the whole experience.

Gregory
Falls Church, VA
8/11/2016
Very friendly, competent, and informative staff.

Michelle
Falls Church, VA
8/11/2016
Maggie was a great help with providing options and showing me lots of fabric choices. The 2 Men who delivered the furniture where quiche and very professional. Great experience overall!

Walt
Falls Church, VA
7/27/2016
Delivery was excellent. A slight miscommunication on the delivery date but it worked out in the end. Great quality couch as far as I can tell. Thanks.

Christopher
Falls Church, VA
7/27/2016
Customer did not leave a comment.

Paul
Falls Church, VA
7/23/2016
Sales and delivery people were friendly and very helpful.

Angela
Falls Church, VA
7/22/2016
We've only received 1/2 of our shipment thus far. Overall process has gone very well.

Michelle
Falls Church, VA
7/22/2016
Loved the assistance choosing our furniture. Maggie was great. The delivery guys did a great job too.

Jason
Falls Church, VA
7/22/2016
Customer did not leave a comment.

Christopher
Falls Church, VA
7/13/2016
Customer did not leave a comment.

Lisa
Falls Church, VA
7/8/2016
Customer did not leave a comment.

Ashley
Falls Church, VA
7/7/2016
Great experience from the store to delivery! We are so happy with our new couch and bedroom set! The delivery guys really went above and beyond with protecting our new home wall/floors and set up our items quickly and safely!

Michael
Falls Church, VA
7/6/2016
Furniture customization is excellent, especially when paired with interest-free financing. Bassett has an extensive and high-quality selection.

Karla
Falls Church, VA
7/6/2016
Your sales rep was simply outstanding. We ended up spending 10k. She spent an extraordinary amount of time with us, was kind to my 10 year old, and out selections look fantastic. Delivery was professional and flawless. Thank you Bassett! A pleasant surprise in this day and age!!!!

Michael
Falls Church, VA
7/2/2016
The furniture quality, diversity, and customization is unrivaled.

Yellixa
Falls Church, VA
6/29/2016
Staff very knowledgeable, friendly and helpful.

Ana
Falls Church, VA
6/23/2016
Furniture is really well made and looks great. Our designer, Sheila Fargis, made excellent recommendations as to the fabrics, colors and style and coordinated everything really well. Now our living room looks elegant and timeless.

Mary
Falls Church, VA
6/23/2016
Great experience when picking out my new family room furniture with rug at your Falls Church store...so helpful! Julie et al were very helpful and my furniture pieces look beautiful together...but of course they were very helpful, fun to work with...they enjoyed a sizeable purchase/jcommission for their store...understand. However, once the sale was complete, what should have been an exciting new purchase quickly went down hill fast and the lack of customer service care and the non-professionalism was despicable to say the least! A customer should NEVER EVER have to issue over 26 emails to obtain their purchased goods from your sales assoc./store. It was beyond frustrating and such an abhorrent experience!!

Bassett Response:  
We reached out to the customer to apologize for their experience.

Leon
Falls Church, VA
6/23/2016
The sales person was really helpful in the process and using the available tools to help in determining how well my selection would fit my space, color selcection as well materials. However, my intent was to make full payment didn't go as well. The cashier only took a partial payment, my receipt indicated full payment as I had requested to the sales person. I received a call that my item had arrived but, needed to pay the remaining balance. After some back and forth a few days and call to my credit card provider we were able to confirm what was actually paid, I paid the remaining over the phone, the delivery arrive on time. The process wasn't as smooth for me as it should have been. To your credit, the person helping to resolve the issue was very helpful.

Bassett Response:  
We have reached out to the customer and explained our credit terms. The customer said he is very pleased with this purchase.

Donna
Falls Church, VA
6/8/2016
Great product for the cost and excellent delivery/set-up!

Ana
Falls Church, VA
6/8/2016
Customer did not leave a comment.

Jacqueline
Falls Church, VA
6/5/2016
Have what I'm looking for. I always look at a number of other products, but always seem to end up at Bassett.

Samuel
Falls Church, VA
6/3/2016
Customer service

Helen
Falls Church, VA
6/3/2016
Shelia, sales associate in Falls Church, was excellent due to her arrangement, style and color selection. I tested Bassett's different sofa firmness samples but not find what I needed in firmness. I am not sure Bassett can accomplish a harder-cushioned seat.

Diane
Falls Church, VA
6/2/2016
Designer - sales person helped in purchase

Patricia
Falls Church, VA
6/2/2016
Warm greeting when you enter the store in Falls Church, VA. Everyone is very helpful. Will continue to shop at this location,

Sharon
Falls Church, VA
6/2/2016
Customer did not leave a comment.

Reid
Falls Church, VA
5/16/2016
The sales rep that sold us the furniture in the mclean, VA location was amazing! very friendly and helpful and would recommend anyone to her.

Connie
Falls Church, VA
5/14/2016
Everything was good until I called to schedule delivery, which I did a week in advance. I was having the old furniture removed between 8am -10 am and asked for a delivery after 10am. At first she said no promises and then grudgingly that she'd make a note. The day before delivery I got notification they'd be there between 8am -10am and they arrived at 8:15. The installers were great, but I spent $4k and you'd think the warehouse could be more customer service oriented. Was disappointing.

Bassett Response:  
The day before delivery the customer was given a 8am-10am delivery window. The customer expressed her aggravation with the delivery team arriving at 8:15am, when she wanted closer to 10am . The customer had hired another company to remove her existing furniture between the hours of 8am-10am. Our delivery happened prior to the other company showing up.

Tim
Falls Church, VA
5/11/2016
Customer did not leave a comment.

Doris
Falls Church, VA
5/6/2016
Kelly Ferguson went beyond expectations. Thanks to her expertise I am totally pleased. Looking forward to my new chair.. Thank you Bassett and your staff.

Dara & Cornell
Falls Church, VA
5/5/2016
I am definitely impressed with the quality of the furniture.

Gretchen & Mike
Falls Church, VA
5/4/2016
We have already recommended you to a family friend who bought a dining set from you.

Karun & Rebekka
Falls Church, VA
4/30/2016
Customer did not leave a comment.

Porlan
Falls Church, VA
4/29/2016
Customer did not leave a comment.

Mary
Falls Church, VA
4/29/2016
Excellent customer service and sales staff

Carmen
Falls Church, VA
4/23/2016
Delivery and set up of furniture was great. Delivery staff were respectful, courteous, and very careful transporting and setting up the furniture. Furniture looks great and I hope it will live up to the reputation of Bassett for quality and durability.

Mary
Falls Church, VA
4/22/2016
Customer did not leave a comment.

Isra
Falls Church, VA
4/20/2016
Customer did not leave a comment.

Michael
Falls Church, VA
4/20/2016
Delivery was exceptional. The product looks good and is comfortable.

John
Falls Church, VA
4/14/2016
We have used Bassett furniture for our children and ourselves now. We have always been pleased with the quality and love that we can design the furniture ourselves

Diane
Falls Church, VA
4/11/2016
Customer did not leave a comment.

Sandra
Falls Church, VA
4/8/2016
Customer did not leave a comment.

Bassett Response:  
We reached out to the customer to hear her concerns since she didn't leave any comments. The customer stated that she was disappointed that the store did not have finish samples for clearance items. The customer purchased an item that was distressed and was thinking it would be a smooth finish. We allowed the customer to return with the standard restocking fee.

Jennifer
Falls Church, VA
4/7/2016
The delivery team was outstanding. Very efficient, courteous, and professional. I would recommend Bassett to everyone.
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