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Bassett Home Furnishings
Temecula
32130 Temecula Parkway
Temecula,  CA  92592

(951) 553-2778

 
   

Store Hours
Mon-Sat 10am-7pm
Sun 11am-6pm


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98
Customer Reviews
4.42 out of 5 stars
Bassett Home Furnishings
32130 Temecula Parkway
Temecula
CA
92592
(951) 553-2778
4.42 98
    1/25/2016 • Gary & Donna

    The whole experience was terrific. We would like to highlight the delivery folks. They were...

    3/31/2016 • Linda

    the staff in Temecula are friendly, helpful and very professional. The items I ordered came four weeks...

    1/14/2015 • Katy

    Sales person was helpful and efficient.

    1/30/2015 • Ethel

    customer service

    3/25/2016 • Ric & Linda

    Designer coming to my home was a special help.

    10/8/2015 • Jim & Olga

    Linda, the sales associate, was very helpful, made suggestions to fit out budget. Rest of staff...

    4/2/2015 • Adriaenne

    Customer did not leave a comment.

    6/18/2015 • John

    Communications & delivery

    8/7/2015 • Mike And Sheryl

    the construction of the sofa's were excellent

    7/25/2015 • Ross & Diane

    Customer did not leave a comment.

    3/1/2015 • Karen & Robert

    Enjoyed working with Mary Maxwell your sales rep. She was very friendly and did every thing she could...

    4/4/2016 • John & Vicki

    Customer service is outstanding👍🏼

    4/14/2016 • Rae & Gil

    Customer did not leave a comment.

    2/18/2015 • Callista

    You have a quality product, your design staff are great, and the ability to customize the furniture...

    12/26/2014 • Dawn & Dale

    Great showroom

    4/20/2015 • Leslie

    I like the product styles and design choices at a good price.

    1/1/2015 • David

    Great merchandise

    2/13/2015 • Jay & Pat

    Our smaller recliner, ordered with power, was delivered without power capability. The invoice does...

    1/23/2015 • Lois

    Sales staff and Jay the manager have been terrific every time we visit and / or purchase. Very helpful...

    7/29/2015 • Gloria & Ross

    great selection of fabrics. Amazing delivery person, well trained, thoroughly explained everything,...

    3/8/2015 • John & Suzie

    Your design consultant, Andrea Short, was excellent, and your delivery team was great! The product was...

    4/13/2016 • Sandra

    I have purchased my pieces online, love the flash sales. The salespeople have been very helpful and...

    1/28/2016 • Mary

    very good service!

    1/14/2016 • Shari

    Bassett is my furniture of choice. I still have a couch that I bought several years ago. The...

    2/14/2015 • Ron & Sandy

    Customer did not leave a comment.

    4/1/2015 • Mike & Ellen

    Customer did not leave a comment.

    1/21/2016 • Linda

    Customer did not leave a comment.

    8/7/2015 • Patricia

    Customer did not leave a comment.

    4/15/2015 • Robin

    Beautiful furniture, knowledgeable staff, good value for the price

    5/14/2015 • Andrea

    Customer did not leave a comment.

    1/15/2015 • Richard

    Customer did not leave a comment.

    3/10/2016 • Jim & Olga

    Follow up, handled changes well, delivery excellent

    7/9/2015 • Teri

    delivery people were very cordial and helpful, they explained how to make sure our furniture stays...

    1/21/2016 • Linda

    Customer did not leave a comment.

    5/28/2015 • Ursula

    no push by andrea good follow up overall experience was above the norm thank you

    4/15/2015 • Gerri

    Customer did not leave a comment.

    4/20/2016 • Marie

    Customer did not leave a comment.

    3/5/2015 • Carol & Karl

    Great products and staff

    5/12/2016 • Rhonda

    Customer did not leave a comment.

    6/27/2015 • Margaret

    Your delivery folks are really great. They are respectful and explain how to keep the furniture nice.

    4/17/2015 • Karl & Barbara

    sells person did agreat job with understanding our needs

    4/15/2015 • Ramona

    Best furniture experience I have ever had. The sales gal, the 4 weeks as estimated, and the pick up....

    5/4/2016 • Erika

    Customer did not leave a comment.

    10/1/2015 • Johney

    Claudia and Linda came over measured and produced a computer "mock-up" of our living room....

    12/9/2015 • Lucinda

    Sales person was exceptional. Took her time to make sure we got what we needed.

    1/22/2015 • Paul & Cele

    Customer did not leave a comment.

    4/1/2015 • Genevieve

    Delivery was very pro

    1/15/2015 • Jane

    give personal service and good attention to me as a customer

    3/26/2015 • Anthony & Ada

    Great quality. Exactly what we were expecting

    6/16/2016 • Ruby

    Everything!

    8/7/2015 • Judy & Tom

    This is not or first Basset experience. And, as always, everything from shopping in the store to the set...

    4/7/2016 • Karen & Robert

    Customer did not leave a comment.

    12/10/2015 • Megan

    I ordered custom fabric (over the phone) and the entire transaction from point of sale to delivery went...

    11/6/2015 • Donna

    helpful sales person who recommended fabric choices and color choices.

    5/14/2015 • Wendy M

    One thing Bassett did very well: I wasn't attacked by a bunch of aggressive sales people once I...

    5/28/2015 • Xavier

    Customer did not leave a comment.

    5/14/2015 • Bonnie

    Sales staff was great. Delivery was sooner than expected. Under promise, over deliver is the way to go.

    4/16/2015 • Mary

    The sales person was very helpful about showing me all different options available and similar products...

    7/3/2015 • Donna

    Customer did not leave a comment.

    1/28/2016 • Kimberly

    Customer did not leave a comment.

    4/23/2015 • John

    We were very impressed with Linda and Claudia. They came to our house and coordinated the design of our...

    4/9/2015 • Candice

    The salesperson I worked with was very helpful and informative without being pushy.

    2/18/2015 • Mary

    gave me great service.

    4/1/2015 • Jan

    Everything was well done. I'm happy with my experience and will continue to shop and recommend your...

    3/10/2016 • Terry

    Customer did not leave a comment.

    1/19/2015 • Barbara

    The sales person was knowledgeable and very helpful. I knew what I wanted and so the purchase went...

    4/7/2016 • Ric & Linda

    The delivery people were great. However, the mirror frame was scratched. Rather than taking the rather...

    4/29/2015 • Sandi & Ron

    Deliver on the fabric was ahead of schedule.

    2/23/2016 • Ray & Marianne

    Customer did not leave a comment.

    3/14/2015 • Maxine&Jeff

    Sales person very attentive and helpful = making for a great shopping experience.

    4/20/2016 • Linda

    You listened when we told you the chairs looked unfinished and replaced them with a love seat to match...

    1/5/2015 • Lauren

    Home visit to measure room and help with placement in an odd shaped room was very helpful. The quality...

    2/26/2015 • Diane

    Customer did not leave a comment.

    7/24/2015 • Kathy

    Customer did not leave a comment.

    1/30/2015 • Joan

    Customer did not leave a comment.

    6/2/2016 • Betty

    Sharon at the Temecula store has always been a helpful and attentive person in making the purchases for...

    3/3/2016 • Linda

    Communication was great on when delivery was scheduled, sales and design staff wonderful and love the...

Read All Reviews for this Store
98 Customer Reviews
4.42 out of 5 stars



1-50 OF 98 CUSTOMER REVIEWS
sorted by date

Ruby
Temecula, CA
6/16/2016
Everything!

Betty
Temecula, CA
6/2/2016
Sharon at the Temecula store has always been a helpful and attentive person in making the purchases for my home. The console table was on the flash sale and I felt it was a real bargain and took advantage of it. I wanted to put it on my Bassett card and the store figured out a way for me to do that. My only wish would be that I could have tracked my order.

Ruby
Temecula, CA
5/29/2016
I was given a $100 credit off my next purchase at Bassett. All I need to do was write a review .Once I finished I went on line ordered a beaded pillow. The company gave me the run around in order to use the credit once they figured out their mistake I placed my order of a beaded pillow that cost $98. The company delivered a pillow with beads missing all over the pillow. QUALITY!! I think not!!!

Etta & Diego
Temecula, CA
5/19/2016
I am not satisfied with my dinning room table!!!

Ruby
Temecula, CA
5/19/2016
My experience in your store was terrible! I ordered a custom bench made dinning table that took 9 weeks and then when it was delivered was in terrible shape paint dripping all edges of the table!! I spent 5,000.00 that was ridiculous and my table was picked up I have to wait another week . I was going to purchase rugs and t.Maria did not call me back I asked her to look and see what the store had in the colors i was looking for never called me back. The girls in the Temecula office said they did not have time they were busy when I was in your store to pick out my table. My presentation was thrown together last minute with none of the colors we talked about. I would really like a manage or someone to call me. 951-897-5104 I can give you full detail of my experience.

Rhonda
Temecula, CA
5/12/2016
Customer did not leave a comment.

Gerald & Jeri
Temecula, CA
5/8/2016
Price was way out of line and when I got the chairs home, the color was way off. Samples looked good. I would have returned the chairs if they would not have been special orders not returnable. That policy is not fair. We loved the sales lady, Ilene.

Brian & Dee
Temecula, CA
5/7/2016
We spent over 30,000.00 and have never been so disappointed almost ever piece of funiture is damaged or below the represented product that was in the showroom. ripped off! thats how we feel!!! excuses fixing the furniture only means that we paid a high retail price for damaged goods. we would have done better at a discount furniture store.This is the only time that we will be able able to make a purchase of this size and we wasted it on Bassett!!! YYou people need to do the right thing do you even know what that is ???????

Erika
Temecula, CA
5/4/2016
Customer did not leave a comment.

Linda
Temecula, CA
4/20/2016
You listened when we told you the chairs looked unfinished and replaced them with a love seat to match our new sofa. You heard our opinions and acted quickly to solve the issue. You sales staff were fantastic and very professional... I thank each and every one of them in your Temecula office.

Marie
Temecula, CA
4/20/2016
Customer did not leave a comment.

Rae & Gil
Temecula, CA
4/14/2016
Customer did not leave a comment.

Sandra
Temecula, CA
4/13/2016
I have purchased my pieces online, love the flash sales. The salespeople have been very helpful and efficient when I've had any questions. There's nothing like solid, quality furniture. Will continue to purchase Bassett, I own several pieces.

Ric & Linda
Temecula, CA
4/7/2016
The delivery people were great. However, the mirror frame was scratched. Rather than taking the rather large mirror back, was told that policy was to keep it until the replacement arrives. So I have the mirror (which needs to be mounted on wall) leaning against my wall for 2-6 weeks until the replacement comes.

Karen & Robert
Temecula, CA
4/7/2016
Customer did not leave a comment.

John & Vicki
Temecula, CA
4/4/2016
Customer service is outstanding👍🏼

Linda
Temecula, CA
3/31/2016
the staff in Temecula are friendly, helpful and very professional. The items I ordered came four weeks early to my surprise. The only reason I didn't rate above average on quality is that the chairs we purchased just don't look "finished" when in the reclining position The way the leather gaps leaves much to be desired. It just doesn't look right - actually when reclined they look unfinished. I love Bassett and this is the first time I was taken back by the quality. Love the sofa and ottomans - they look terrific (they don't recline)

Ric & Linda
Temecula, CA
3/25/2016
Designer coming to my home was a special help.

Cynthia
Temecula, CA
3/24/2016
Survey doesn't as about my purchase experience. Bought online, picked up in store.

Jim & Olga
Temecula, CA
3/10/2016
Follow up, handled changes well, delivery excellent

Terry
Temecula, CA
3/10/2016
Customer did not leave a comment.

Linda
Temecula, CA
3/3/2016
Communication was great on when delivery was scheduled, sales and design staff wonderful and love the style of the pieces we selected!

Ray & Marianne
Temecula, CA
2/23/2016
Customer did not leave a comment.

Mary
Temecula, CA
1/28/2016
very good service!

Kimberly
Temecula, CA
1/28/2016
Customer did not leave a comment.

Gary & Donna
Temecula, CA
1/25/2016
The whole experience was terrific. We would like to highlight the delivery folks. They were professional, friendly and very quick about their work. We purchased a tempurpedic motorized bed. They set it up quickly and it works as intended. Very pleased. More likely to seek out any future furniture purchases at this store.

Linda
Temecula, CA
1/21/2016
Customer did not leave a comment.

Linda
Temecula, CA
1/21/2016
Customer did not leave a comment.

Shari
Temecula, CA
1/14/2016
Bassett is my furniture of choice. I still have a couch that I bought several years ago. The workmanship of your products are above average and I return over and over again. The quality out weighs the price.

Megan
Temecula, CA
12/10/2015
I ordered custom fabric (over the phone) and the entire transaction from point of sale to delivery went smoothly.

Lucinda
Temecula, CA
12/9/2015
Sales person was exceptional. Took her time to make sure we got what we needed.

Rachel
Temecula, CA
11/30/2015
The sales rep, Tricia was knowledgeable, patient, and nice to work with. I had a very unpleasant experience regarding pricing with the store manager Jeff. The sofa went on sale for a lower price about 3 weeks after I purchased it (but before I received shipment). I asked him to make an adjustment. He had a very negative tone, and wanted to negotiate the amount of the price adjustment. It became a heated argument. He finally agreed to the full adjustment. This is what I expected since Tricia told me at the time of purchase, if it went on sale within a reasonable period of time, a price adjustment could be made. I think you need to review your pricing policy or else you will continue to have dissatisfied customers when it comes to this sort of thing. I like the sofa but it did arrive damaged. There is a scrape on the leather about 3 inches long and a nailhead is missing. Repair is scheduled. Expected more in terms of customer service and quality after spending $10,000.

Michele
Temecula, CA
11/27/2015
I asked the day I purchased the bed frame if it would be going on sale for black Friday or for the holidays and was told that it never goes below the 30% and now is 51% on sale. I feel I was lied to and that a sale was more important that a customers trust.

Barry & Leo
Temecula, CA
11/19/2015
Roxanne was excellent in explaining products, options, suggestions.

Donna
Temecula, CA
11/6/2015
helpful sales person who recommended fabric choices and color choices.

Jim & Olga
Temecula, CA
10/8/2015
Linda, the sales associate, was very helpful, made suggestions to fit out budget. Rest of staff friendly and helpful as well.

Johney
Temecula, CA
10/1/2015
Claudia and Linda came over measured and produced a computer "mock-up" of our living room. Gave us samples of materials for our custom sofa & chairs. We then visited the store to finalize the order. The style and colors were reviewed by Claudia and Linda. We then proceeded to the order desk where the custom order was reviewed again. Delivery was on time and the driver went over information regarding the care of the furniture. I have never seen finer detail from a retail store. The furniture is perfect and the order was smooth.

Patricia
Temecula, CA
8/7/2015
Customer did not leave a comment.

Judy & Tom
Temecula, CA
8/7/2015
This is not or first Basset experience. And, as always, everything from shopping in the store to the set up of the furniture was great. Our new custom sectional sofa was ready several weeks before anticipated. The delivery team was efficient, and professional. Thanks again!

Mike And Sheryl
Temecula, CA
8/7/2015
the construction of the sofa's were excellent

Gloria & Ross
Temecula, CA
7/29/2015
great selection of fabrics. Amazing delivery person, well trained, thoroughly explained everything, very helpful. Good follow up by sales staff

Ross & Diane
Temecula, CA
7/25/2015
Customer did not leave a comment.

Kathy
Temecula, CA
7/24/2015
Customer did not leave a comment.

Nina
Temecula, CA
7/23/2015
We did not have home delivery, but picked up the lamps in San Marcos. The lamps were encased in the manufacturer's packaging. When we got home, we discovered that one of the lamps had not been properly assembled and needed a small repair. We notified the store to tell them about this situation. We offered to do the repair. I expected some type of "thank you" note or perhaps a courtesy discount. Even a free sandwich (just kidding) Something to acknowledge that the store was committed to making us feel good about the whole situation.

Teri
Temecula, CA
7/9/2015
delivery people were very cordial and helpful, they explained how to make sure our furniture stays looking good and they were very careful when they put everything together.

Donna
Temecula, CA
7/3/2015
Customer did not leave a comment.

Gayla
Temecula, CA
7/2/2015
Customer did not leave a comment.

Margaret
Temecula, CA
6/27/2015
Your delivery folks are really great. They are respectful and explain how to keep the furniture nice.

Marty & Lynette
Temecula, CA
6/25/2015
Customer did not leave a comment.

John
Temecula, CA
6/18/2015
Communications & delivery
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