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Bassett Home Furnishings
Temecula
32130 Temecula Parkway
Temecula,  CA  92592

(951) 553-2778

Store Hours
Mon-Sat 10am-7pm
Sun 11am-6pm


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129
Customer Reviews
4.48 out of 5 stars
Bassett Home Furnishings
32130 Temecula Parkway
Temecula
CA
92592
(951) 553-2778
4.48 129
    7/25/2015 • Ross & Diane

    Customer did not leave a comment.

    8/7/2015 • Judy & Tom

    This is not or first Basset experience. And, as always, everything from shopping in the store to the set...

    5/12/2016 • Rhonda

    Customer did not leave a comment.

    3/25/2016 • Ric & Linda

    Designer coming to my home was a special help.

    5/14/2015 • Andrea

    Customer did not leave a comment.

    7/24/2015 • Kathy

    Customer did not leave a comment.

    6/16/2016 • Ruby

    Everything!

    3/5/2015 • Carol & Karl

    Great products and staff

    6/1/2017 • Art & Tricia

    Customer did not leave a comment.

    3/8/2015 • John & Suzie

    Your design consultant, Andrea Short, was excellent, and your delivery team was great! The product was...

    3/1/2015 • Karen & Robert

    Enjoyed working with Mary Maxwell your sales rep. She was very friendly and did every thing she could...

    12/26/2014 • Dawn & Dale

    Great showroom

    6/2/2016 • Betty

    Sharon at the Temecula store has always been a helpful and attentive person in making the purchases for...

    1/30/2015 • Ethel

    customer service

    1/23/2015 • Lois

    Sales staff and Jay the manager have been terrific every time we visit and / or purchase. Very helpful...

    5/25/2017 • Brenda

    Customer did not leave a comment.

    3/14/2015 • Maxine&Jeff

    Sales person very attentive and helpful = making for a great shopping experience.

    2/9/2017 • Carol & Harry

    Customer did not leave a comment.

    12/10/2015 • Megan

    I ordered custom fabric (over the phone) and the entire transaction from point of sale to delivery went...

    5/13/2017 • Diane

    SALESWOMEN AND FINANCE PERSON EXCEPTIONAL SERVICE BY ALL!!!!!!TOP LINE PROFESSIONAL AND YET FRIENDLY....

    10/14/2016 • Gina

    The ottoman is a little lopsided, abd small compared to the chair.

    4/14/2016 • Rae & Gil

    Customer did not leave a comment.

    3/10/2016 • Jim & Olga

    Follow up, handled changes well, delivery excellent

    1/15/2015 • Richard

    Customer did not leave a comment.

    2/23/2016 • Ray & Marianne

    Customer did not leave a comment.

    4/4/2016 • John & Vicki

    Customer service is outstanding👍🏼

    1/19/2015 • Barbara

    The sales person was knowledgeable and very helpful. I knew what I wanted and so the purchase went...

    10/1/2015 • Johney

    Claudia and Linda came over measured and produced a computer "mock-up" of our living room....

    1/22/2015 • Paul & Cele

    Customer did not leave a comment.

    1/25/2016 • Gary & Donna

    The whole experience was terrific. We would like to highlight the delivery folks. They were...

    2/14/2015 • Ron & Sandy

    Customer did not leave a comment.

    9/29/2016 • Cynthia

    I had an idea in mind of what I was looking for. I, of course, was hoping to find it on sale. My sales...

    10/26/2016 • Rob & Jackie

    The sales experience was great and delivery also was very fast and professional. Also, I was kept...

    1/21/2016 • Linda

    Customer did not leave a comment.

    11/6/2015 • Donna

    helpful sales person who recommended fabric choices and color choices.

    1/26/2017 • Basman

    the quality of your products

    1/14/2015 • Katy

    Sales person was helpful and efficient.

    4/15/2015 • Robin

    Beautiful furniture, knowledgeable staff, good value for the price

    1/28/2016 • Kimberly

    Customer did not leave a comment.

    4/23/2015 • John

    We were very impressed with Linda and Claudia. They came to our house and coordinated the design of our...

    3/3/2016 • Linda

    Communication was great on when delivery was scheduled, sales and design staff wonderful and love the...

    5/14/2015 • Wendy M

    One thing Bassett did very well: I wasn't attacked by a bunch of aggressive sales people once I...

    10/8/2015 • Jim & Olga

    Linda, the sales associate, was very helpful, made suggestions to fit out budget. Rest of staff...

    7/29/2015 • Gloria & Ross

    great selection of fabrics. Amazing delivery person, well trained, thoroughly explained everything,...

    4/2/2015 • Adriaenne

    Customer did not leave a comment.

    3/26/2015 • Anthony & Ada

    Great quality. Exactly what we were expecting

    2/13/2017 • Catherine

    Brooke (sales associate) took a lot of time helping me figure out the best fabric, colors and styles of...

    11/3/2016 • Joel & Lynn

    Your sales associate, Sharon, in the Temecula store, was absolutely amazing! She stayed with me during...

    4/7/2016 • Karen & Robert

    Customer did not leave a comment.

    2/13/2015 • Jay & Pat

    Our smaller recliner, ordered with power, was delivered without power capability. The invoice does...

    1/21/2016 • Linda

    Customer did not leave a comment.

    1/14/2016 • Shari

    Bassett is my furniture of choice. I still have a couch that I bought several years ago. The...

    8/7/2015 • Patricia

    Customer did not leave a comment.

    5/14/2015 • Bonnie

    Sales staff was great. Delivery was sooner than expected. Under promise, over deliver is the way to go.

    6/18/2015 • John

    Communications & delivery

    4/20/2015 • Leslie

    I like the product styles and design choices at a good price.

    5/28/2015 • Ursula

    no push by andrea good follow up overall experience was above the norm thank you

    1/30/2015 • Joan

    Customer did not leave a comment.

    4/9/2015 • Candice

    The salesperson I worked with was very helpful and informative without being pushy.

    6/27/2015 • Margaret

    Your delivery folks are really great. They are respectful and explain how to keep the furniture nice.

    3/31/2016 • Linda

    the staff in Temecula are friendly, helpful and very professional. The items I ordered came four weeks...

    6/26/2017 • Laurie

    Delivery and set up was extremely satisfying to watch. Delivery people were very careful to set up...

    2/18/2015 • Callista

    You have a quality product, your design staff are great, and the ability to customize the furniture...

    4/15/2015 • Gerri

    Customer did not leave a comment.

    5/20/2017 • Brenda

    The exchange went well they worked with us and made us happy

    2/21/2017 • Barbara

    Very helpful with assisting me in the store and on selecting the right items for my home. Also, you...

    5/4/2016 • Erika

    Customer did not leave a comment.

    1/5/2015 • Lauren

    Home visit to measure room and help with placement in an odd shaped room was very helpful. The quality...

    7/9/2015 • Teri

    delivery people were very cordial and helpful, they explained how to make sure our furniture stays...

    4/13/2016 • Sandra

    I have purchased my pieces online, love the flash sales. The salespeople have been very helpful and...

    1/15/2015 • Jane

    give personal service and good attention to me as a customer

    4/1/2015 • Jan

    Everything was well done. I'm happy with my experience and will continue to shop and recommend your...

    1/5/2017 • Jason

    Customer did not leave a comment.

    4/20/2016 • Marie

    Customer did not leave a comment.

    7/3/2015 • Donna

    Customer did not leave a comment.

    1/1/2015 • David

    Great merchandise

    4/1/2015 • Mike & Ellen

    Customer did not leave a comment.

    5/31/2017 • Kathy

    We haven't received all our order yet but we are pleased with what we have already.

    2/26/2015 • Diane

    Customer did not leave a comment.

    11/11/2016 • Anthony

    Everyone we dealt with was professional.

    6/22/2017 • Nancy

    The staff was so very helpful, but never pushy at all. She was very knowledgeable abut the furniture...

    2/18/2015 • Mary

    gave me great service.

    10/27/2016 • Debbie

    Customer did not leave a comment.

    2/9/2017 • Shauna & Scott

    Customer did not leave a comment.

    1/28/2016 • Mary

    very good service!

    4/1/2015 • Genevieve

    Delivery was very pro

    4/20/2016 • Linda

    You listened when we told you the chairs looked unfinished and replaced them with a love seat to match...

    3/10/2016 • Terry

    Customer did not leave a comment.

    4/29/2015 • Sandi & Ron

    Deliver on the fabric was ahead of schedule.

    11/18/2016 • Sandra

    Customer did not leave a comment.

    5/28/2015 • Xavier

    Customer did not leave a comment.

    12/9/2015 • Lucinda

    Sales person was exceptional. Took her time to make sure we got what we needed.

    5/11/2017 • Bill

    Really helpful and knowledge sales staff

    11/10/2016 • Marilee

    Staff at the Temecula store extremely helpful and very nice.

    4/15/2015 • Ramona

    Best furniture experience I have ever had. The sales gal, the 4 weeks as estimated, and the pick up....

    11/4/2016 • Ron & Cylinda

    The sales staff was extremely helpful in helping us select a sofa, loveseat and chair with styles and...

    5/11/2017 • Sunyata

    The entire process went well. We are very happy with our sofa

    10/26/2016 • Sandra

    I love Bassett furniture, and have purchased several pieces. It's beautiful and of good quality.

    4/7/2016 • Ric & Linda

    The delivery people were great. However, the mirror frame was scratched. Rather than taking the rather...

    8/7/2015 • Mike And Sheryl

    the construction of the sofa's were excellent

    4/16/2015 • Mary

    The sales person was very helpful about showing me all different options available and similar products...

    4/17/2015 • Karl & Barbara

    sells person did agreat job with understanding our needs

Read All Reviews for this Store
129 Customer Reviews
4.48 out of 5 stars



1-50 OF 129 CUSTOMER REVIEWS
sorted by date

Laurie
Temecula, CA
6/26/2017
Delivery and set up was extremely satisfying to watch. Delivery people were very careful to set up just as designers had recommended. Set up and instructions for us to care for product were very helpful and above average for what we expected during a delivery.

Nancy
Temecula, CA
6/22/2017
The staff was so very helpful, but never pushy at all. She was very knowledgeable abut the furniture and so patient with me while I made my decisions. I'll absolutely shop there in the future!

Art & Tricia
Temecula, CA
6/1/2017
Customer did not leave a comment.

Kathy
Temecula, CA
5/31/2017
We haven't received all our order yet but we are pleased with what we have already.

Brenda
Temecula, CA
5/25/2017
Customer did not leave a comment.

Brenda
Temecula, CA
5/20/2017
The exchange went well they worked with us and made us happy

Hector
Temecula, CA
5/18/2017
I'm very disappointed in the quality of our last purchase. The tables do not appear to me real wood all the way through. We also had to deal with chipped or broken furniture for both deliveries. Basset handled the replacements fine, but I was hoping with higher prices comes higher quality and more careful delivery. I'm also concerned that my live edge tables are both stamped with "Taiwan"!

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Derrick
Temecula, CA
5/18/2017
Customer did not leave a comment.

Diane
Temecula, CA
5/13/2017
SALESWOMEN AND FINANCE PERSON EXCEPTIONAL SERVICE BY ALL!!!!!!TOP LINE PROFESSIONAL AND YET FRIENDLY. NO JUDGEMENT WHEN I STATED A PRICE WAS TOO HIGH; VERY COMFORTABLE ACTUALLY EVEN OUTSTANDING EXPERIENCE. THANK YOU.

Sunyata
Temecula, CA
5/11/2017
The entire process went well. We are very happy with our sofa

Bill
Temecula, CA
5/11/2017
Really helpful and knowledge sales staff

Lauren
Temecula, CA
4/15/2017
Very pleased with the majority of the furniture purchased (~13k), very disappointed in the 2 blue painted cube tables quality. Can't believe a paint job would be that challenging; replacements were no different... Let's hope the scheduled paint touch up by technician will rectify.

Barbara
Temecula, CA
2/21/2017
Very helpful with assisting me in the store and on selecting the right items for my home. Also, you keep me informed of all the special sales you have. Very kind and helpful when I call on the phone for various information. I love the no pressures service I get while shopping in your store.

Carlos
Temecula, CA
2/16/2017
The staff was very helpful, and understanding.

Catherine
Temecula, CA
2/13/2017
Brooke (sales associate) took a lot of time helping me figure out the best fabric, colors and styles of the furniture that I ordered. Very knowledgeable, friendly and professional service. The delivery went off without a hitch. They set up my furniture and removed all plastic/packaging and were in and out in about 15 minutes. Love my new furniture and Bassett!!!!

Shauna & Scott
Temecula, CA
2/9/2017
Customer did not leave a comment.

Carol & Harry
Temecula, CA
2/9/2017
Customer did not leave a comment.

Carlos
Temecula, CA
1/27/2017
Customer did not leave a comment.

Basman
Temecula, CA
1/26/2017
the quality of your products

Bassett Response:  
Thank you for your feedback.

Jason
Temecula, CA
1/5/2017
Customer did not leave a comment.

Justine
Temecula, CA
11/24/2016
If the issues with our new table are handled quickly and fairly, I'd be far more likely to recommend Bassett. After buying a couch and dining room table set I hope that the mistakes are fixed by your company without hassle.

Bassett Response:  
We have contacted the customer and we are working towards a resolution.

Sandra
Temecula, CA
11/18/2016
Customer did not leave a comment.

Anthony
Temecula, CA
11/11/2016
Everyone we dealt with was professional.

Marilee
Temecula, CA
11/10/2016
Staff at the Temecula store extremely helpful and very nice.

Ron & Cylinda
Temecula, CA
11/4/2016
The sales staff was extremely helpful in helping us select a sofa, loveseat and chair with styles and fabric so everything would match perfectly.

Joel & Lynn
Temecula, CA
11/3/2016
Your sales associate, Sharon, in the Temecula store, was absolutely amazing! She stayed with me during the entire selection process (which took a long time, as I was so impressed with everything in the store, I couldn't decide what to choose!) and provided wonderful feedback. She also stayed in close touch afterwards as minor changes (tone of finish) occurred, which I really appreciated. I will be a Bassett customer for life!

Debbie
Temecula, CA
10/27/2016
Customer did not leave a comment.

Rob & Jackie
Temecula, CA
10/26/2016
The sales experience was great and delivery also was very fast and professional. Also, I was kept updated throughout the process (our sofa took 6 weeks to make) which was much better service than I've received at other stores.

Sandra
Temecula, CA
10/26/2016
I love Bassett furniture, and have purchased several pieces. It's beautiful and of good quality.

Gina
Temecula, CA
10/14/2016
The ottoman is a little lopsided, abd small compared to the chair.

Cynthia
Temecula, CA
9/29/2016
I had an idea in mind of what I was looking for. I, of course, was hoping to find it on sale. My sales person, Eileen, scoured the sales items until she found exactly what I was looking for. And the price was great! We picked this item up, but I have had other items delivered. I based my survey answer pertaining to delivery on those prior experiences.

Ruby
Temecula, CA
6/16/2016
Everything!

Betty
Temecula, CA
6/2/2016
Sharon at the Temecula store has always been a helpful and attentive person in making the purchases for my home. The console table was on the flash sale and I felt it was a real bargain and took advantage of it. I wanted to put it on my Bassett card and the store figured out a way for me to do that. My only wish would be that I could have tracked my order.

Ruby
Temecula, CA
5/29/2016
I was given a $100 credit off my next purchase at Bassett. All I need to do was write a review .Once I finished I went on line ordered a beaded pillow. The company gave me the run around in order to use the credit once they figured out their mistake I placed my order of a beaded pillow that cost $98. The company delivered a pillow with beads missing all over the pillow. QUALITY!! I think not!!!

Etta & Diego
Temecula, CA
5/19/2016
I am not satisfied with my dinning room table!!!

Ruby
Temecula, CA
5/19/2016
My experience in your store was terrible! I ordered a custom bench made dinning table that took 9 weeks and then when it was delivered was in terrible shape paint dripping all edges of the table!! I spent 5,000.00 that was ridiculous and my table was picked up I have to wait another week . I was going to purchase rugs and t.Maria did not call me back I asked her to look and see what the store had in the colors i was looking for never called me back. The girls in the Temecula office said they did not have time they were busy when I was in your store to pick out my table. My presentation was thrown together last minute with none of the colors we talked about. I would really like a manage or someone to call me. 951-897-5104 I can give you full detail of my experience.

Rhonda
Temecula, CA
5/12/2016
Customer did not leave a comment.

Gerald & Jeri
Temecula, CA
5/8/2016
Price was way out of line and when I got the chairs home, the color was way off. Samples looked good. I would have returned the chairs if they would not have been special orders not returnable. That policy is not fair. We loved the sales lady, Ilene.

Brian & Dee
Temecula, CA
5/7/2016
We spent over 30,000.00 and have never been so disappointed almost ever piece of funiture is damaged or below the represented product that was in the showroom. ripped off! thats how we feel!!! excuses fixing the furniture only means that we paid a high retail price for damaged goods. we would have done better at a discount furniture store.This is the only time that we will be able able to make a purchase of this size and we wasted it on Bassett!!! YYou people need to do the right thing do you even know what that is ???????

Erika
Temecula, CA
5/4/2016
Customer did not leave a comment.

Linda
Temecula, CA
4/20/2016
You listened when we told you the chairs looked unfinished and replaced them with a love seat to match our new sofa. You heard our opinions and acted quickly to solve the issue. You sales staff were fantastic and very professional... I thank each and every one of them in your Temecula office.

Marie
Temecula, CA
4/20/2016
Customer did not leave a comment.

Rae & Gil
Temecula, CA
4/14/2016
Customer did not leave a comment.

Sandra
Temecula, CA
4/13/2016
I have purchased my pieces online, love the flash sales. The salespeople have been very helpful and efficient when I've had any questions. There's nothing like solid, quality furniture. Will continue to purchase Bassett, I own several pieces.

Ric & Linda
Temecula, CA
4/7/2016
The delivery people were great. However, the mirror frame was scratched. Rather than taking the rather large mirror back, was told that policy was to keep it until the replacement arrives. So I have the mirror (which needs to be mounted on wall) leaning against my wall for 2-6 weeks until the replacement comes.

Karen & Robert
Temecula, CA
4/7/2016
Customer did not leave a comment.

John & Vicki
Temecula, CA
4/4/2016
Customer service is outstanding👍🏼

Linda
Temecula, CA
3/31/2016
the staff in Temecula are friendly, helpful and very professional. The items I ordered came four weeks early to my surprise. The only reason I didn't rate above average on quality is that the chairs we purchased just don't look "finished" when in the reclining position The way the leather gaps leaves much to be desired. It just doesn't look right - actually when reclined they look unfinished. I love Bassett and this is the first time I was taken back by the quality. Love the sofa and ottomans - they look terrific (they don't recline)

Ric & Linda
Temecula, CA
3/25/2016
Designer coming to my home was a special help.

Cynthia
Temecula, CA
3/24/2016
Survey doesn't as about my purchase experience. Bought online, picked up in store.
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