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Bassett Home Furnishings
32130 Temecula Parkway
Temecula,  CA  92592
(951) 553-2778
Mon-Sat 10am-7pm
Sun 11am-6pm

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75
Customer Reviews
4.48 out of 5 stars
Bassett Home Furnishings
32130 Temecula Parkway
Temecula
CA
92592
(951) 553-2778
4.48 75
    3/8/2015 • John & Suzie

    Your design consultant, Andrea Short, was excellent, and your delivery team was great! The product was...

    1/23/2015 • Lois

    Sales staff and Jay the manager have been terrific every time we visit and / or purchase. Very helpful...

    2/18/2015 • Mary

    gave me great service.

    2/14/2015 • Ron & Sandy

    Customer did not leave a comment.

    1/30/2015 • Joan

    Customer did not leave a comment.

    4/2/2015 • Adriaenne

    Customer did not leave a comment.

    7/9/2015 • Teri

    delivery people were very cordial and helpful, they explained how to make sure our furniture stays...

    4/1/2015 • Jan

    Everything was well done. I'm happy with my experience and will continue to shop and recommend your...

    3/14/2015 • Maxine&Jeff

    Sales person very attentive and helpful = making for a great shopping experience.

    8/7/2015 • Patricia

    Customer did not leave a comment.

    5/14/2015 • Andrea

    Customer did not leave a comment.

    7/3/2015 • Donna

    Customer did not leave a comment.

    3/1/2015 • Karen & Robert

    Enjoyed working with Mary Maxwell your sales rep. She was very friendly and did every thing she could...

    1/21/2016 • Linda

    Customer did not leave a comment.

    5/14/2015 • Bonnie

    Sales staff was great. Delivery was sooner than expected. Under promise, over deliver is the way to go.

    7/29/2015 • Gloria & Ross

    great selection of fabrics. Amazing delivery person, well trained, thoroughly explained everything,...

    5/28/2015 • Xavier

    Customer did not leave a comment.

    5/28/2015 • Ursula

    no push by andrea good follow up overall experience was above the norm thank you

    8/7/2015 • Judy & Tom

    This is not or first Basset experience. And, as always, everything from shopping in the store to the set...

    1/14/2016 • Shari

    Bassett is my furniture of choice. I still have a couch that I bought several years ago. The...

    4/17/2015 • Karl & Barbara

    sells person did agreat job with understanding our needs

    2/26/2015 • Diane

    Customer did not leave a comment.

    4/1/2015 • Mike & Ellen

    Customer did not leave a comment.

    3/26/2015 • Anthony & Ada

    Great quality. Exactly what we were expecting

    4/23/2015 • John

    We were very impressed with Linda and Claudia. They came to our house and coordinated the design of our...

    8/7/2015 • Mike And Sheryl

    the construction of the sofa's were excellent

    1/15/2015 • Jane

    give personal service and good attention to me as a customer

    5/14/2015 • Wendy M

    One thing Bassett did very well: I wasn't attacked by a bunch of aggressive sales people once I...

    1/14/2015 • Katy

    Sales person was helpful and efficient.

    1/30/2015 • Ethel

    customer service

    2/18/2015 • Callista

    You have a quality product, your design staff are great, and the ability to customize the furniture...

    4/20/2015 • Leslie

    I like the product styles and design choices at a good price.

    12/10/2015 • Megan

    I ordered custom fabric (over the phone) and the entire transaction from point of sale to delivery went...

    12/9/2015 • Lucinda

    Sales person was exceptional. Took her time to make sure we got what we needed.

    4/1/2015 • Genevieve

    Delivery was very pro

    1/5/2015 • Lauren

    Home visit to measure room and help with placement in an odd shaped room was very helpful. The quality...

    10/8/2015 • Jim & Olga

    Linda, the sales associate, was very helpful, made suggestions to fit out budget. Rest of staff...

    1/22/2015 • Paul & Cele

    Customer did not leave a comment.

    4/16/2015 • Mary

    The sales person was very helpful about showing me all different options available and similar products...

    10/1/2015 • Johney

    Claudia and Linda came over measured and produced a computer "mock-up" of our living room....

    4/29/2015 • Sandi & Ron

    Deliver on the fabric was ahead of schedule.

    6/18/2015 • John

    Communications & delivery

    1/28/2016 • Mary

    very good service!

    4/15/2015 • Robin

    Beautiful furniture, knowledgeable staff, good value for the price

    4/15/2015 • Gerri

    Customer did not leave a comment.

    2/13/2015 • Jay & Pat

    Our smaller recliner, ordered with power, was delivered without power capability. The invoice does...

    1/28/2016 • Kimberly

    Customer did not leave a comment.

    4/15/2015 • Ramona

    Best furniture experience I have ever had. The sales gal, the 4 weeks as estimated, and the pick up....

    1/21/2016 • Linda

    Customer did not leave a comment.

    1/25/2016 • Gary & Donna

    The whole experience was terrific. We would like to highlight the delivery folks. They were...

    11/6/2015 • Donna

    helpful sales person who recommended fabric choices and color choices.

    7/25/2015 • Ross & Diane

    Customer did not leave a comment.

    7/24/2015 • Kathy

    Customer did not leave a comment.

    6/27/2015 • Margaret

    Your delivery folks are really great. They are respectful and explain how to keep the furniture nice.

    4/9/2015 • Candice

    The salesperson I worked with was very helpful and informative without being pushy.

    1/1/2015 • David

    Great merchandise

    3/5/2015 • Carol & Karl

    Great products and staff

    1/19/2015 • Barbara

    The sales person was knowledgeable and very helpful. I knew what I wanted and so the purchase went...

    12/26/2014 • Dawn & Dale

    Great showroom

    1/15/2015 • Richard

    Customer did not leave a comment.

Read All Reviews for this Store
75 Customer Reviews
4.48 out of 5 stars



1-50 OF 75 CUSTOMER REVIEWS
sorted by date

Mary
Temecula, CA
1/28/2016
very good service!

Kimberly
Temecula, CA
1/28/2016
Customer did not leave a comment.

Gary & Donna
Temecula, CA
1/25/2016
The whole experience was terrific. We would like to highlight the delivery folks. They were professional, friendly and very quick about their work. We purchased a tempurpedic motorized bed. They set it up quickly and it works as intended. Very pleased. More likely to seek out any future furniture purchases at this store.

Linda
Temecula, CA
1/21/2016
Customer did not leave a comment.

Linda
Temecula, CA
1/21/2016
Customer did not leave a comment.

Shari
Temecula, CA
1/14/2016
Bassett is my furniture of choice. I still have a couch that I bought several years ago. The workmanship of your products are above average and I return over and over again. The quality out weighs the price.

Megan
Temecula, CA
12/10/2015
I ordered custom fabric (over the phone) and the entire transaction from point of sale to delivery went smoothly.

Lucinda
Temecula, CA
12/9/2015
Sales person was exceptional. Took her time to make sure we got what we needed.

Rachel
Temecula, CA
11/30/2015
The sales rep, Tricia was knowledgeable, patient, and nice to work with. I had a very unpleasant experience regarding pricing with the store manager Jeff. The sofa went on sale for a lower price about 3 weeks after I purchased it (but before I received shipment). I asked him to make an adjustment. He had a very negative tone, and wanted to negotiate the amount of the price adjustment. It became a heated argument. He finally agreed to the full adjustment. This is what I expected since Tricia told me at the time of purchase, if it went on sale within a reasonable period of time, a price adjustment could be made. I think you need to review your pricing policy or else you will continue to have dissatisfied customers when it comes to this sort of thing. I like the sofa but it did arrive damaged. There is a scrape on the leather about 3 inches long and a nailhead is missing. Repair is scheduled. Expected more in terms of customer service and quality after spending $10,000.

Michele
Temecula, CA
11/27/2015
I asked the day I purchased the bed frame if it would be going on sale for black Friday or for the holidays and was told that it never goes below the 30% and now is 51% on sale. I feel I was lied to and that a sale was more important that a customers trust.

Barry & Leo
Temecula, CA
11/19/2015
Roxanne was excellent in explaining products, options, suggestions.

Donna
Temecula, CA
11/6/2015
helpful sales person who recommended fabric choices and color choices.

Jim & Olga
Temecula, CA
10/8/2015
Linda, the sales associate, was very helpful, made suggestions to fit out budget. Rest of staff friendly and helpful as well.

Johney
Temecula, CA
10/1/2015
Claudia and Linda came over measured and produced a computer "mock-up" of our living room. Gave us samples of materials for our custom sofa & chairs. We then visited the store to finalize the order. The style and colors were reviewed by Claudia and Linda. We then proceeded to the order desk where the custom order was reviewed again. Delivery was on time and the driver went over information regarding the care of the furniture. I have never seen finer detail from a retail store. The furniture is perfect and the order was smooth.

Patricia
Temecula, CA
8/7/2015
Customer did not leave a comment.

Judy & Tom
Temecula, CA
8/7/2015
This is not or first Basset experience. And, as always, everything from shopping in the store to the set up of the furniture was great. Our new custom sectional sofa was ready several weeks before anticipated. The delivery team was efficient, and professional. Thanks again!

Mike And Sheryl
Temecula, CA
8/7/2015
the construction of the sofa's were excellent

Gloria & Ross
Temecula, CA
7/29/2015
great selection of fabrics. Amazing delivery person, well trained, thoroughly explained everything, very helpful. Good follow up by sales staff

Ross & Diane
Temecula, CA
7/25/2015
Customer did not leave a comment.

Kathy
Temecula, CA
7/24/2015
Customer did not leave a comment.

Nina
Temecula, CA
7/23/2015
We did not have home delivery, but picked up the lamps in San Marcos. The lamps were encased in the manufacturer's packaging. When we got home, we discovered that one of the lamps had not been properly assembled and needed a small repair. We notified the store to tell them about this situation. We offered to do the repair. I expected some type of "thank you" note or perhaps a courtesy discount. Even a free sandwich (just kidding) Something to acknowledge that the store was committed to making us feel good about the whole situation.

Teri
Temecula, CA
7/9/2015
delivery people were very cordial and helpful, they explained how to make sure our furniture stays looking good and they were very careful when they put everything together.

Donna
Temecula, CA
7/3/2015
Customer did not leave a comment.

Gayla
Temecula, CA
7/2/2015
Customer did not leave a comment.

Margaret
Temecula, CA
6/27/2015
Your delivery folks are really great. They are respectful and explain how to keep the furniture nice.

Marty & Lynette
Temecula, CA
6/25/2015
Customer did not leave a comment.

John
Temecula, CA
6/18/2015
Communications & delivery

Deniis & Connie
Temecula, CA
5/30/2015
Your delivery person was exceptionally courteous, careful and very knowledgeable. He did a great job of representing Bassett furniture's values. I was very disappointed that my curio was "made in China" I thought Bassett maintained its Virginia roots. Is all Bassett's furniture made in China?

Ursula
Temecula, CA
5/28/2015
no push by andrea good follow up overall experience was above the norm thank you

Xavier
Temecula, CA
5/28/2015
Customer did not leave a comment.

Jeffrey
Temecula, CA
5/21/2015
Salesperson did not have extensive product knowledge.

Wendy M
Temecula, CA
5/14/2015
One thing Bassett did very well: I wasn't attacked by a bunch of aggressive sales people once I entered your store. The sales person who assisted us (I forgot her name ... sorry!) was very classy, professional and not pushy. What a relief!! Thanks again! Biagio Agostinelli

Bonnie
Temecula, CA
5/14/2015
Sales staff was great. Delivery was sooner than expected. Under promise, over deliver is the way to go.

Andrea
Temecula, CA
5/14/2015
Customer did not leave a comment.

Sandi & Ron
Temecula, CA
4/29/2015
Deliver on the fabric was ahead of schedule.

John
Temecula, CA
4/23/2015
We were very impressed with Linda and Claudia. They came to our house and coordinated the design of our furniture. They did an excellent job and we are very happy. We will be back. Thank you. Coreen and Jack Sines

Yuri
Temecula, CA
4/21/2015
Better management and customer service all around. After 3 damaged dressers being delivered to my home, I still ended up with a damaged dresser, as it was damaged during the delivery. A technician was sent to fix the damage however, it only made damage more visible. Manager made it seem as if it was my fault the dressers were damaged, with no regard to all the time I needed to spend off work to be at home for the delivery, and going back and forth to the stores several different times. Really disappointed with the customer service and the product.

Leslie
Temecula, CA
4/20/2015
I like the product styles and design choices at a good price.

Karl & Barbara
Temecula, CA
4/17/2015
sells person did agreat job with understanding our needs

Mary
Temecula, CA
4/16/2015
The sales person was very helpful about showing me all different options available and similar products I may be interested in. Also, the time to wait for the product to be made was good.

Kathy & Rodney
Temecula, CA
4/15/2015
Kept me informed when I should expect delivery even though delivery was promised earlier. Also had to take in 2 deliveries and still have a problem with a nightstand.

Ramona
Temecula, CA
4/15/2015
Best furniture experience I have ever had. The sales gal, the 4 weeks as estimated, and the pick up. Easy, breezy! Thanks. Will shop with you again!

Gerri
Temecula, CA
4/15/2015
Customer did not leave a comment.

Robin
Temecula, CA
4/15/2015
Beautiful furniture, knowledgeable staff, good value for the price

Jillian
Temecula, CA
4/10/2015
Customer did not leave a comment.

Candice
Temecula, CA
4/9/2015
The salesperson I worked with was very helpful and informative without being pushy.

Adriaenne
Temecula, CA
4/2/2015
Customer did not leave a comment.

Mike & Ellen
Temecula, CA
4/1/2015
Customer did not leave a comment.

Genevieve
Temecula, CA
4/1/2015
Delivery was very pro

Kim
Temecula, CA
4/1/2015
We chose a sofa and love seat in your showroom that we felt would look well in our home but we asked for the glider version. Upon delivery we noticed that there were no "feet" on the pieces which really takes away from the overall appearance we have called the store twice now to find out how we can get them installed on our furniture and the last call today was not returned. We also two China cabinets on line just to see them go on flash sale a few days later at a substantial savings. Upon calling the store they told us they cannot assist as they don't price match (their own company) and there is nothing they could do to help us. I won't recommend Bassett
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