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Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling, VA, 20166, US
Mon - Sat10AM - 8PMSun12PM - 6PM
(703) 444-7283
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  • American Heritage

    Our legacy of craftsmanship and style spans more than 115 years. Made with pride since day one.

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Store Reviews

We value the feedback we get.
We think you will, too.


We make more than 1000 deliveries every week across the nation.  A few days after delivery, our customers get an email survey about their experience, with 3 simple questions.  Our favorite is: 'How likely is it that you would refer us to a friend?' You'll see below how much feedback we get every week.  We love to hear the good, and pay special attention to problems.  We don't smile until you do.

22181 Customer Reviews
4.58 out of 5 stars
4.58 22181



1-50 OF 22181 CUSTOMER REVIEWS
sorted by date
5 / 5 stars
Elna
Falls Church, VA
4/8/2019
The entire purchase experience was very positive. Linda did not try to "hard sell" me the first time I went to the store. She alerted me to the next sale, and when I arrived she had pull fabric samples and prepared some information about what we had discussed at the first meeting. She was extremely helpful, and the manager who completed the paperwork was also helpful.
5 / 5 stars
GITA
Sterling, VA
12/31/2019
Customer did not leave a comment.
5 / 5 stars
BETH
Sterling, VA
12/25/2019
Hoping my orders are delivered in good shape.
5 / 5 stars
ORNA
Sterling, VA
12/16/2019
I’m very pleased with the professional service I received from Calesta - interior designer/sales associate in Sterling, VA location. He was very helpful designing two rooms for me, my family room, and my daughter bedroom. Calesta is very good at what he does and extremely talented with his vision, he’s also very knowledgeable about your products and takes a lot of pride in the quality of your store. I’m very thankful for his patience and great recommendations in selecting my furniture. I look forward to my delivery in couple weeks. I plan to purchase more furniture in the near future and will come back to your store only because of the excellent service I received with Calesta. He is absolutely awesome and a fantastic asset to your company!
5 / 5 stars
REBECCA
Sterling, VA
12/9/2019
Thank you for your hard work - I will cherish my new furniture for a very long time.
5 / 5 stars
Tim
Sterling, VA
12/8/2019
Customer did not leave a comment.
5 / 5 stars
RICHARD
Sterling, VA
12/2/2019
Customer did not leave a comment.
5 / 5 stars
Richard
Sterling, VA
11/20/2019
Maggie the design consultant was very helpful.
5 / 5 stars
Richard
Sterling, VA
11/15/2019
Maggie was a professional and answered all our questions and concerns. Great Job, Maggie...!!!
5 / 5 stars
TIFFINY
Sterling, VA
11/13/2019
Customer did not leave a comment.
5 / 5 stars
JANET & JOSEPH
Sterling, VA
11/13/2019
Customer did not leave a comment.
5 / 5 stars
ALISON
Sterling, VA
11/13/2019
Calesta was amazing! He helped us put together a room that we know we are going to love, and that met our needs from both a style and comfort perspective. He made the process so easy!
5 / 5 stars
COLBY
Sterling, VA
11/12/2019
Customer did not leave a comment.
5 / 5 stars
LINDA
Sterling, VA
11/11/2019
Maggie Garcia was top rated
3 / 5 stars
ANITHA
Sterling, VA
11/8/2019
My order was delay and when my package arrive I did not received the full order or the right color.
5 / 5 stars
ESTHER
Sterling, VA
11/6/2019
Customer did not leave a comment.
5 / 5 stars
LINDA
Sterling, VA
11/4/2019
Maggie was too notch!!
5 / 5 stars
SUSAN
Sterling, VA
11/4/2019
My husband and I worked with Calesta Saunders, and he assisted us in purchasing all new furniture for our new home. He was wonderful to deal with...so helpful and extremely knowledgeable in decorating. We love all our new furniture and we have Mr. Saunders to thank.
5 / 5 stars
JAMES
Sterling, VA
10/30/2019
Customer did not leave a comment.
5 / 5 stars
Tim
Sterling, VA
10/20/2019
Gia Rashid was amazing to work with , she’s very detailed , available and helped me pick the perfect pieces . What a great experience with Bassett !
5 / 5 stars
SUSAN
Sterling, VA
10/19/2019
We are so pleased with your design consultant, Calesta Saunders. He helped me with buying all new furniture for our new home and is always so helpful. Because of Calesta, I would have recommended him to all my friends.
5 / 5 stars
NINA
Sterling, VA
10/16/2019
Heidi was wonderful! She explained options and guided me to make a good choice.
5 / 5 stars
WENDY
Sterling, VA
10/14/2019
Customer did not leave a comment.
5 / 5 stars
LANCE
Sterling, VA
10/7/2019
Calesta was nice, professional and very knowledgeable throughout the entire process.
5 / 5 stars
JOANNE
Sterling, VA
10/6/2019
Customer did not leave a comment.
5 / 5 stars
VINCENT
Sterling, VA
9/24/2019
Customer did not leave a comment.
3 / 5 stars
WENDY
Sterling, VA
9/19/2019
salesperson was excellent, delivery was poor and customer care (without getting our salesperson involved) was non-existent.
5 / 5 stars
DEBRA
Sterling, VA
8/26/2019
Customer did not leave a comment.
5 / 5 stars
AMY
Sterling, VA
8/24/2019
Customer did not leave a comment.
5 / 5 stars
JIM
Sterling, VA
8/19/2019
Your designer was able to take the whole world of mattress shopping and explain it to us. He wasn't trying to make a "hard" sale, he wanted us to be comfortable with our decision. He worked with us to make the best selection and we were extremely grateful for his guidance.
5 / 5 stars
Athena
Sterling, VA
8/7/2019
Customer did not leave a comment.
5 / 5 stars
MARITESS
Sterling, VA
8/5/2019
Customer did not leave a comment.
4 / 5 stars
MINA
Sterling, VA
7/27/2019
When they delivered my bed the footboard was missing some parts so I had to get a new one. I had to kill two days to get my bed. When I talked to your customer service she acted like ahe was doing me a favor by replacing my footboard. Like it might not even be an option to replace. She didnt seem to care or understand the footboard came not complete. Then I had to kill another day to have a replacement brought. I loved the delivery guy Darnell. He was very nice. And Mike the warehouse manager. Mike was the first and only one to apologize. Customer service rep DID NOTHING.
5 / 5 stars
RON
Sterling, VA
7/26/2019
Customer did not leave a comment.
5 / 5 stars
chris and donna
Sterling, VA
7/14/2019
Gia Rashid, our design consultant is amazing and all the staff at our Bassett store were extremely helpful and knowledgeable.
5 / 5 stars
SUSAN
Sterling, VA
7/9/2019
Calesta Saunders was so helpful in helping us choose colors, sizes and shapes of the furniture we would need for our new home. He came out to our existing home to see what we could use in the new home as well as coming to see the model of our new home to see what would be a good fit. He is a top notch designer.
5 / 5 stars
RUSSELL
Sterling, VA
7/3/2019
Customer did not leave a comment.
5 / 5 stars
JILL
Sterling, VA
7/3/2019
Customer did not leave a comment.
5 / 5 stars
LIZ & PAT
Sterling, VA
7/1/2019
Lisa Falconer is great! We are so happy with what we have purchased. She really understood our taste!
5 / 5 stars
KRIS
Sterling, VA
6/30/2019
Customer did not leave a comment.
3 / 5 stars
JOE & NICOLE
Sterling, VA
6/17/2019
the main piece was ordered wrong and they didn't realize it until delivery week. Waiting as seems to be no rush to get the correct item in.
5 / 5 stars
Ronald
Sterling, VA
5/28/2019
Ghia was very professional, knowledgeable and offered many alternatives. She took the time to understand my needs and my budget directing me to a well thought and smart selection. Will definitely refer friends and family to her as well call her for any other needs I may have in the future
5 / 5 stars
JANET
Sterling, VA
5/27/2019
I am very impressed with the service and professionalism of the employees with whom I worked.
5 / 5 stars
STEVE & BARBARA
Sterling, VA
5/27/2019
No one was pushy
5 / 5 stars
SCOTT
Sterling, VA
5/21/2019
Customer did not leave a comment.
4 / 5 stars
RICHARD
Sterling, VA
5/20/2019
Nathan was helpful and efficient - made the experience easy. We went to a few furniture stores in the area and this was the only one where the salesperson didn’t follow us around, bothering us the entire time.
5 / 5 stars
KATHRYN
Sterling, VA
5/13/2019
I am in the process of moving my household and my mom’s who lives out of state as we combine households. It has been quite the process. Nathan was extremely easy to deal with regarding my complicated schedule and made our ordering a breeze. It’s good to see in an online ordering environment.
5 / 5 stars
MARKUS
Sterling, VA
5/10/2019
Customer did not leave a comment.
5 / 5 stars
ALICIA
Sterling, VA
5/6/2019
Customer did not leave a comment.
5 / 5 stars
ELLEN
Sterling, VA
5/5/2019
Lisa was so helpful and spent a lot of time patiently advising us on the furniture for our living room.
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