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Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling, VA, 20166, US
Mon - Sat10AM - 6PMSun12PM - 5PM
(703) 444-7283
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  • American Heritage

    Our legacy of craftsmanship and style spans more than 115 years. Made with pride since day one.

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Make over A Difference

Store Reviews

We value the feedback we get.
We think you will, too.


We make more than 1000 deliveries every week across the nation.  A few days after delivery, our customers get an email survey about their experience, with 3 simple questions.  Our favorite is: 'How likely is it that you would refer us to a friend?' You'll see below how much feedback we get every week.  We love to hear the good, and pay special attention to problems.  We don't smile until you do.

25501 Customer Reviews
4.64 out of 5 stars
4.64 25501



1-50 OF 25501 CUSTOMER REVIEWS
sorted by date
5 / 5 stars
Janice
Annapolis, MD
3/19/2020
Dion Purcelle was a pleasure to work with, he was extremely helpful and made the ordering process so easy. We are very happy with our recent Bassett purchase and thank Dion for his attention and expertise! We will definitely reach out to him for any future orders.
5 / 5 stars
SUZANNE
Sterling, VA
1/14/2021
Lisa Falconer does a wonderful job. We came back to her to make our second purchase.
5 / 5 stars
Lindsay
Sterling, VA
1/12/2021
Gia was absolutely wonderful and very responsive. She gave me her advice because I was torn with types of beds and fabrics.
5 / 5 stars
Keith and Debbie
Sterling, VA
1/4/2021
Customer did not leave a comment.
5 / 5 stars
KENNETH
Sterling, VA
1/4/2021
Lisa is an awesome design consultant.
5 / 5 stars
Susan and Micheal
Sterling, VA
1/2/2021
Customer did not leave a comment.
5 / 5 stars
Jane
Sterling, VA
12/31/2020
Customer did not leave a comment.
5 / 5 stars
Lauren
Sterling, VA
12/31/2020
Designer Gia has been incredibly helpful and is very knowledgeable about all Bassett products!
5 / 5 stars
JENNIFER
Sterling, VA
12/28/2020
Lisa provides superior customer service, is very responsive, thoughtful and creative. We have brought several pieces over the years and keep coming back because of the level of service Lisa provides.
5 / 5 stars
Matt and Wendy
Sterling, VA
12/5/2020
Gia is great. I will always buy my furniture from her at Bassett. Made in the USA!!!!
5 / 5 stars
HUEY
Sterling, VA
11/30/2020
Customer did not leave a comment.
5 / 5 stars
Jd
Sterling, VA
11/25/2020
Gia is awesome. . .
5 / 5 stars
Pam
Sterling, VA
11/24/2020
Gia Rashid was very helpful and knowledgeable during my phone order. I had a very pleasant experience!
5 / 5 stars
DONNA
Sterling, VA
11/20/2020
Lisa was wonderful to work with. I've just starting redesigning my home and will definitely ask for her when I'm ready for round two!
4 / 5 stars
LOUISE
Sterling, VA
11/19/2020
ETA for delivery is deceiving (4 months)
5 / 5 stars
ART
Sterling, VA
11/17/2020
We’d like the pattern of furniture that was on display in the showroom. Oh yes to see this watch that material it didn’t match very well. We were told that the swatch had been touched by a number of people and sprayed and therefore it didn’t match but we didn’t wanna risk buying a product that wasn’t gonna be what we liked.
5 / 5 stars
DAVID
Sterling, VA
11/16/2020
Great experience so far!
5 / 5 stars
GARY
Sterling, VA
11/16/2020
Customer did not leave a comment.
5 / 5 stars
BUSHRA
Sterling, VA
11/15/2020
Customer did not leave a comment.
5 / 5 stars
MICHAEL
Sterling, VA
11/5/2020
Customer did not leave a comment.
5 / 5 stars
FORD
Sterling, VA
11/2/2020
Customer did not leave a comment.
5 / 5 stars
MELANNIE
Sterling, VA
11/2/2020
Customer did not leave a comment.
5 / 5 stars
KENYA
Sterling, VA
10/28/2020
Customer did not leave a comment.
5 / 5 stars
Belinda
Sterling, VA
10/26/2020
His Rashad very helpful.
5 / 5 stars
REGINIA
Sterling, VA
10/24/2020
Suzan is very knowledgeable and patient. The store manager is awesome. Excellent customer service.
5 / 5 stars
Kia
Sterling, VA
10/23/2020
Customer did not leave a comment.
5 / 5 stars
Vivek
Sterling, VA
10/14/2020
Customer did not leave a comment.
5 / 5 stars
Jennifer and Dave
Sterling, VA
10/10/2020
We had a great experience working with Gia. We will definitely be back for another furniture purchase.
5 / 5 stars
PATRICK
Sterling, VA
10/7/2020
We loved Lisa! She was a great help to us! We can’t wait to get our pieces delivered!
5 / 5 stars
PAM
Sterling, VA
10/5/2020
Suzan at the Dulles Store was excellent to work with. Friendly, helpful, patient and knowledgeable. Great experience!
5 / 5 stars
ANNE & DAVID
Sterling, VA
10/4/2020
Customer did not leave a comment.
5 / 5 stars
RICHARD
Sterling, VA
9/21/2020
Customer did not leave a comment.
4 / 5 stars
THERESA
Sterling, VA
9/14/2020
Customer did not leave a comment.
4 / 5 stars
THERESA
Sterling, VA
9/14/2020
Customer did not leave a comment.
5 / 5 stars
Amy and Bobby
Sterling, VA
9/11/2020
Customer did not leave a comment.
5 / 5 stars
BEATTIE
Sterling, VA
9/9/2020
Customer did not leave a comment.
5 / 5 stars
Tuba and Sonia
Sterling, VA
9/9/2020
Gia was great! Very honest, classy and knowledgeable!!
4 / 5 stars
Mary and Sherry
Sterling, VA
9/8/2020
Gia, was very busy, spoke very fast and we felt rushed as customers. I know she had other customers in the building as well. We did not feel that she gave us quality time. Plus, too show how busy she truly was, she has our name on the order as “Mary and Sherry”, it should have been Marc and Cheri. She was too rushed to complete the order with the proper names. (Not a warm and fuzzy feeling! 😔)
5 / 5 stars
William
Sterling, VA
9/8/2020
Gia was excellent to work with.
5 / 5 stars
Deborah
Sterling, VA
9/6/2020
Customer did not leave a comment.
5 / 5 stars
MAURICE
Sterling, VA
9/5/2020
Our design consultant was outstanding! I recommend her to anyone. She was extremely helpful and knowledgeable and always easy to contact and responsive to our later calls and texts after hours.
5 / 5 stars
Darren
Sterling, VA
9/3/2020
Support US jobs!
5 / 5 stars
PAIGE
Sterling, VA
8/26/2020
I loved working with Lisa at the Sterling, VA store! I know it will be a bit of a wait for the furniture, but I will absolutely be shopping again with Lisa.
5 / 5 stars
WILLIAM
Sterling, VA
8/17/2020
Lisa was superb
5 / 5 stars
DEBORAH
Sterling, VA
8/17/2020
Customer did not leave a comment.
5 / 5 stars
Caroline
Sterling, VA
8/15/2020
Have shopped with Bassett for several years. Love the in store design team knowledge and design plans. Customer service is excellent and my deliveries have always been easy, professional and complete.
4 / 5 stars
Laura and Walter
Sterling, VA
8/4/2020
Customer did not leave a comment.
5 / 5 stars
ROBERT
Sterling, VA
8/3/2020
Lisa Falconer, our design consultant, was very good with suggestions for our needs.
5 / 5 stars
MOIN
Sterling, VA
8/3/2020
Customer did not leave a comment.
5 / 5 stars
Stacia
Sterling, VA
7/16/2020
Best customer service I have experienced in 10 years.
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