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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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215
Customer Reviews
4.65 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.65 215
    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    7/27/2016 • Denise

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    4/7/2016 • Vicki

    Customer did not leave a comment.

    6/23/2016 • Amy

    Customer did not leave a comment.

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    4/1/2015 • Terry

    Customer did not leave a comment.

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    6/11/2015 • Nancy

    Customer did not leave a comment.

    4/20/2016 • Spencer

    Everything was done well!

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    3/31/2016 • Vicki

    Customer did not leave a comment.

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    4/13/2016 • Richard

    Customer did not leave a comment.

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    3/19/2015 • Jack

    Customer did not leave a comment.

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    12/18/2015 • Carol

    Customer did not leave a comment.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    12/29/2016 • Doug

    Customer did not leave a comment.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    2/8/2016 • O K

    Customer did not leave a comment.

    7/27/2016 • Lydia

    Customer did not leave a comment.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    12/3/2015 • William

    Customer did not leave a comment.

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    9/15/2016 • Kathy

    Customer did not leave a comment.

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    10/18/2015 • Sue

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    8/29/2015 • Russell

    Customer did not leave a comment.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    5/26/2016 • Jeff

    Customer did not leave a comment.

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    5/4/2017 • Janet

    Customer did not leave a comment.

    2/21/2016 • Scott

    Customer did not leave a comment.

    2/4/2016 • Patricia

    Customer did not leave a comment.

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    3/12/2016 • Bob

    Customer did not leave a comment.

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    2/18/2016 • Cherie

    Customer did not leave a comment.

    8/16/2016 • Brian

    Customer did not leave a comment.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    1/27/2017 • Sarah

    Customer did not leave a comment.

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    3/11/2016 • Mildred

    Customer did not leave a comment.

    10/26/2015 • Kenny

    Customer did not leave a comment.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    5/10/2015 • Renate

    Customer did not leave a comment.

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    5/6/2016 • Gisele

    Options and lead time

    4/21/2017 • Jay

    Customer did not leave a comment.

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    7/24/2015 • Wade

    Customer did not leave a comment.

    2/11/2016 • Laura

    Customer did not leave a comment.

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    6/16/2016 • Amy

    Customer did not leave a comment.

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    2/5/2015 • Ralph

    Customer did not leave a comment.

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    10/19/2016 • Amanda

    Customer did not leave a comment.

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    2/13/2015 • Peggy

    Customer did not leave a comment.

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    1/14/2016 • Mark

    Customer did not leave a comment.

    2/21/2015 • Terry

    Customer did not leave a comment.

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    10/8/2015 • Ralph

    Customer did not leave a comment.

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    7/30/2015 • Kathy

    Your delivery person was great

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    2/9/2017 • Willard

    Customer did not leave a comment.

    6/26/2015 • Teresa

    Customer did not leave a comment.

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    3/11/2016 • David

    Customer did not leave a comment.

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    2/2/2017 • Laura

    Customer did not leave a comment.

    9/10/2015 • Beth

    Personable delivery people

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    9/5/2015 • Mia

    Customer did not leave a comment.

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    11/2/2016 • Rodney

    Customer did not leave a comment.

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    8/14/2015 • Mensah

    You delivered on schedule

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    7/6/2016 • Robert

    We loved working with Vickie

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

Read All Reviews for this Store
215 Customer Reviews
4.65 out of 5 stars



1-50 OF 215 CUSTOMER REVIEWS
sorted by date

Dawn Rene
Greensboro, NC
5/19/2017
Customer did not leave a comment.

Sylvia
Greensboro, NC
5/12/2017
Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked with them before I entered the picture to select items she thought I'd like. Deliver was on time; bringing the furniture inside was professionally handled by Tommy and Tom; placement was perfect under the direction of my daughter; the furniture itself is gorgeous and even more beautiful than I had thought it could be. I have not a single complaint, only accolades for all the ones who worked with/for me. Many thanks to all for a most pleasant experience. I'm sold on your personnel and products.

James
Greensboro, NC
5/11/2017
Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period. One and only service call handled expediently by Steve Varga. So far very pleased with quality and comfort of product. Keep up the good job. Not many manufacturers left in the US so those of you who are left will be how the domestic industry is viewed. People who appreciate better made products are willing to pay the price for quality so long as the total value is there. Jim & Gloria Adams High Point, NC

Judy
Greensboro, NC
5/7/2017
Customer did not leave a comment.

Janet
Greensboro, NC
5/4/2017
Customer did not leave a comment.

Rita
Greensboro, NC
5/4/2017
Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long time. Awesome sales staff who really understand design. Delivery people could not have been better - very efficient and personable. Design service is a huge benefit! Will be back - when I save some money!

Judy
Greensboro, NC
4/28/2017
Gave appropriate discount Thank you..

Jay
Greensboro, NC
4/21/2017
Customer did not leave a comment.

Arpad
Greensboro, NC
4/15/2017
Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and scheduled a one-on-one consultation. She gave good inputs and valuable advice. In addition, she sent me a hand written thank you note, once we completed the business. I will go back and work with her again. Job well done. Thank you!

James
Greensboro, NC
4/13/2017
Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout the entire process. Although our furniture was slightly delayed due to a leather outage, we were able to get everything in six weeks. Having spent my entire career in the furniture industry, this was our first retail purchase since I retired two years ago. Bassett is producing some very nicr products today,and while we bought from their custom goods, I feel certain that the quality these itrms exhibit are indicative of Bassett's quality throughout their lineup. Jim & Gloria Adams High Point, NC

Crystal
Greensboro, NC
4/8/2017
Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and I could not have put our living room together the way he did. I have already recommended him as an individual and Bassett for their quality. Delivery got down to the wire for our time window but the guys did a good job.

Eddie
Greensboro, NC
3/23/2017
Purchase and delivery was timely and seemless.

Brenda
Greensboro, NC
3/10/2017
Would have given sales higher but customer service dropped the ball on reporting my repair. Today a young man came made the repairs he was very professional. Love my furniture wish I couyget more and wish Basset was closer. I will be a repeat customer

Roland
Greensboro, NC
3/2/2017
My experience from the moment of the sale through my requested delay in delivery was very professional and appreciated.

Myron
Greensboro, NC
3/2/2017
Bassett has always provided excellent services. Allison, our sale representative was definitely a professional and a joy to work with. I look forward to meeting with her again.

Arpad
Greensboro, NC
2/24/2017
The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she has never sent me a thank you note neither followed up with me about my purchase. Went I went back to the store she told me that I was sent $100 coupon, which I never received. She promised to call someone about it 10 days ago and would call me. I am still awaiting her call... I am very disappointed...wanted to buy more accessories but probably I won't because of this poor treatment.

Bassett Response:  
The designer has followed up with the customer regarding their missing coupon. The customer has placed an additional order and the designer is working closely with the customer to keep them updated on their order.

Kay
Greensboro, NC
2/24/2017
Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire house is Bassett for those very reasons!!

George & Jeanne
Greensboro, NC
2/24/2017
I don't recommend to others, period.

Jim And Karen
Greensboro, NC
2/17/2017
My furniture arrived damaged on 2/7/2017. Paid almost $6K so i expected good customer service. On 2/9/2017 I called the stores and also sent E-mail with photos. I was told that a repairman would could me on Monday 2/13/2017. No response at all for several days. I called again and was asked to send the photos again. On 2/16/2017 I had my first response. Was told that nothing was done until the 15th when I called the 2nd time. It will be two weeks before the parts arrive to fix my chair and then more time to schedule the repair person. The chair is laying on it's side in my dining room on a rug and everyone who comes in to my new home knows the chair was defective. Not happy.

Jan
Greensboro, NC
2/16/2017
I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our salesman. The sofa was missing the tacking around the front bottom, and we need to know when Bassett can come out to fix that. Thank you. Jan Gallimore

Willard
Greensboro, NC
2/9/2017
Customer did not leave a comment.

Gary And Yvette
Greensboro, NC
2/9/2017
Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was fantastic

Jerry And Kathy
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Laura
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Johnsie
Greensboro, NC
2/1/2017
The only issue that I have with my last delivery was my single chair. The upholstery is not pulled tight on one side so there are wrinkles (it puckers) on the right hand side of my chair. I feel that as much as I paid for the chair they could have done a better job to make sure the material was smooth.

Eric & Brenda
Greensboro, NC
1/27/2017
Customer did not leave a comment.

Patrick
Greensboro, NC
1/27/2017
I was upset by the way the Financing Group handled my purchase. I was told I could finance less than half of my bill. Instead about two days before delivery, I received a telephone call with the statement "How are you going to pay the remainder of the purchase price?" I had not heard from Wells Fargo at that point. And, didn't heard from them until two days after the delivery. PK

Bassett Response:  
This customer applied online for the financing. We were unable to access any of his account information as he did not apply in the showroom.

Sarah
Greensboro, NC
1/27/2017
Customer did not leave a comment.

Sheri
Greensboro, NC
1/20/2017
Allison was an awesome sales person. She paid attention to every detail & worked with us for several hours. The delivery process was great as well. Everything was put in place & set up exactly how we wanted it.

Asim & Ashley
Greensboro, NC
1/20/2017
Candy was very professional and great to work with. Her services were greatly appreciated.

Rick And
Greensboro, NC
1/20/2017
Great experience all around - from the moment my wife and I walked in the front door - very helpful sales associate who made it easy for us to buy - the delivery service was excellent.......the placement of the sofa was not easy and the two guys managed professionally to do the job.........we will be back!

Debra
Greensboro, NC
1/5/2017
great customer service and I was able to communicate to the sales rep what I wanted over the phone and all was provided to me.

Tom & Dee
Greensboro, NC
1/5/2017
Sue is a wonderful person to have

Lon
Greensboro, NC
12/30/2016
Sofa & recliners were great. Carpet 8x10 smelled the entire house with mildew/mold. Had to roll up and place in garage. Waiting for replacement..... Delivery drivers aware of the horrible odors from this $1400.00 carpet. Hope the replacement comes from different warehouse. Lon Atkins

Bassett Response:  
We addressed the customers concerns with her rug. The customer has happy with the outcome.

John And Wanda
Greensboro, NC
12/29/2016
Designer came to my home and sketched the area needing a plan. I visited local studio to select upholstery and furniture styles and 2 area rugs. Three weeks later sofa, 2 recliners, and rugs were delivered and placed by the delivery men. The designer called same day and scheduled appointment to visit again. We selected paint colors for area. I returned to Bassett to select & order 2 more area rugs, coordinated with first 2. Promised in 3 weeks, they arrived in 1, and the designer personally delivered them so he could see everything with paint and draperies. We could not have designed and completed our beautiful great room without Bassett's products, expertise, and personalized care.

Doug
Greensboro, NC
12/29/2016
Customer did not leave a comment.

Debra
Greensboro, NC
12/29/2016
Great customer service both on the phone and in person...plusI love my living room furniture

Geraldine
Greensboro, NC
12/19/2016
Your white-glove treatment is truly royal treatment! AWESOME experience!

Kristina
Greensboro, NC
12/9/2016
Customer did not leave a comment.

Tom And Wendy
Greensboro, NC
12/1/2016
I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great suggestions, but he also listened to me and was responsive to my ideas and questions. A great experience!

Patti
Greensboro, NC
12/1/2016
I picked up my table in the store, the delivery person was in a big rush to get it into the vehicle so I did not get a chance to examine it before leaving the store. When I got it home there are two scratched places that look like they were filled in with color so that they were not obvious, there are two other spots where the finish is rubbed off. I immediately contacted the store, sent them pictures by email and then when I did not here back, called the sales associate who then I texted the pictures to who assured me they would be given to the person who determines what happens and I have still not heard anything back. I live 1.5 hours away from the store but I plan to stop by there tomorrow and inquire as to what they are going to do. This is not my first purchase from Bassett but it may be the last.

Bassett Response:  
We have addressed the customers concerns.

Sue
Greensboro, NC
11/18/2016
First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will consider if future needs arise.

Phyllis
Greensboro, NC
11/3/2016
Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer service and product knowledge are rare it today's world. Yes will return to Bassett for additional purchases.

Rodney
Greensboro, NC
11/2/2016
Customer did not leave a comment.

Shannon
Greensboro, NC
10/20/2016
Sales Staff and design services are good. I was disappointed about my custom ottoman having a scratch in it, a wood chip in my table leaf, and some dings in end table top surface

Preferred
Greensboro, NC
10/20/2016
My sales experience was enjoyable- did not feel pressured-

Amanda
Greensboro, NC
10/19/2016
Customer did not leave a comment.

Kelly
Greensboro, NC
10/14/2016
Every part of the process went as stated, from shopping to financing to delivery. My only advice to sales is not to talk a customer out of their preferences in favor of your own. If a customer comes in wanting white furniture, do NOT convince them they'd rather have the antique white instead because that is your preference or because that is what's "in style." It's their home, not yours. I regret allowing the sales lady to convince me otherwise. The delivery men were exceptional. I hope they are compensated fairly and appropriately for the level of professionalism they provide. They are the final, most lasting impression a customer experiences, and the delivery process is what most customers remember most and share with friends and family. Well done, Bassett.

Jan
Greensboro, NC
10/6/2016
Your staff from the sales floor to the delivery van are just super. A total joy to work with....so helpful in all aspects from the minute you walk in the door to the minute your purchase is sitting in your room. Love This Place!!!!

Dianne
Greensboro, NC
9/29/2016
First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our furniture was delivered before the expected time and it was exactly what we wanted. Looks great!!!!! The delivery men were very professional and were right on time. We will be using Bassett again. Dianne and Britton Roberts
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