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Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling,  VA  20166

(703) 444-7283

Store Hours
Mon-Sat 10 am- 8pm
Sun 12pm-6pm

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103
Customer Reviews
4.64 out of 5 stars
Bassett Home Furnishings
21315 Windmill Parc Drive
Sterling
VA
20166
(703) 444-7283
4.64 103
    6/30/2017 • Nancy

    Customer did not leave a comment.

    11/7/2016 • John & Jamie

    Customer did not leave a comment.

    11/9/2016 • Jason

    Chelsie was very easy to work with. She was very knowledgeable about interior design, patient and made...

    10/6/2016 • Tim &Nancy

    I love the quality of the furniture, and the staff is great! Soraya Tamaddon has gone above and beyond...

    12/17/2016 • Sue

    Customer did not leave a comment.

    6/15/2017 • Mary

    We just LOVE our new Bench*Made dining room set. We've been looking for the perfect table for a long...

    12/6/2017 • Karen T

    Gia, our decorator/sales person, was wonderful! I will go back to Bassett as long as we can have her...

    4/20/2017 • Shalanda

    Customer did not leave a comment.

    8/1/2017 • Dru

    Customer did not leave a comment.

    2/1/2017 • Dru

    Customer did not leave a comment.

    7/26/2016 • Christine

    Sarah, our design consultant, was excellent! She understood immediately what we wanted! Her choices...

    8/4/2016 • Kerri

    It was a pleasure working with Stephanie!

    7/7/2016 • Carolyn

    Customer did not leave a comment.

    9/6/2017 • Howard

    Customer did not leave a comment.

    12/23/2016 • Tim

    My husband and I have purchased a lot from Bassett as we had moved and downsized our home into a new...

    11/2/2017 • Tami

    Attentive and good about follow up/checking in after purchase, etc.

    11/6/2017 • Mary

    Customer did not leave a comment.

    3/16/2017 • Lauren

    Our sales representative (Soraya Tammadon) was fabulous! She really knew your products well, and was...

    7/20/2017 • Kristi

    Lots of variety

    5/18/2017 • Gregory

    Quality furniture, great sales experience (low pressure) a d great delivery experience

    11/30/2017 • Ann

    Soraya was my Sales Associate (in Dullus, VA) and she was extremely helpful, patient and knowledgeable!

    9/13/2017 • Tim

    We outfitted our whole condo with Bassett furniture ! We have been very pleased with the whole...

    11/26/2017 • Frank

    Everything went well, from the purchase to the delivery. My only concern was the pricing, everything is...

    10/14/2016 • Craig

    A good experience on all sides

    11/16/2017 • Tami

    Customer did not leave a comment.

    11/17/2017 • Chris & Jim

    Maggie was super and your deliver system and staff outstanding

    8/6/2016 • John & Jamie

    Design consultant Chelsea Wocoski was simply a pleasure to work with throughout the entire process. She...

    9/1/2016 • Paul

    The buying process was perfect, but the delivery team did some damage to the furniture. This was most...

    11/1/2017 • Norah

    The top of the console is not connected to the base on the left side. I have put in a call to Bassett...

    9/21/2017 • Dave

    Customer did not leave a comment.

    9/28/2017 • Tim

    Most of my home has Bassett items in it! That should speak for itself!

    9/24/2017 • Maryann

    Customer did not leave a comment.

    1/12/2017 • Archana

    I would definitely recommend Bassett to friends, you have very unique statement piece furniture....

    11/29/2017 • Marian

    Customer did not leave a comment.

    4/1/2017 • Roshella

    Thanks to our salesperson Sarah Lampazzi for her patience while we made our decision. And her...

    5/11/2017 • Bryan

    Customer did not leave a comment.

    11/9/2017 • Wendy

    Gia our sales person was very helpful and thorough. The guys who delivered were nice and on time.

    11/11/2017 • Doug & Sue

    Our salesperson was Calesta Saunders in the Dulles, VA office. He was extremely helpful and patient and...

    12/1/2016 • Lindsay

    I really really like being able to track the delivery truck to make sure someone is home at the...

    11/4/2017 • Cynthia

    Customer did not leave a comment.

    7/21/2016 • Iris

    Customer did not leave a comment.

    9/8/2016 • Nancy

    Deanna Nash did an excellent job showing me options without making me feel pressure. She even helped to...

    9/22/2016 • Swetha

    Our experience with Bassett has been very fulfilling. I really liked the various options you have....

    7/5/2017 • Christina

    Had a great experience all around! Delivery people were professional and very efficient.

    11/23/2017 • Deanna

    The sales staff made a couple mistakes regarding the order, however they went above and beyond to fix...

    11/4/2016 • Thomas

    I enjoyed the entire experience. Our decorator was fantastic and really listened to our wants, desires,...

    10/24/2016 • Pat & Kay

    Customer did not leave a comment.

    7/14/2016 • Nabiha

    Sale person Reem was very knowledgeable & helpful. Store Manager helped me to get the store del on...

    9/1/2016 • Andre

    Everything was done really well. Sales person was very nice and courteous. Delivery time was provided a...

    10/18/2017 • Denise

    Dina Ferman always goes the extra mile to ensure I'm happy and enjoy my purchase in my home. For...

    5/4/2017 • Scott

    Customer did not leave a comment.

    10/19/2017 • Dora

    The nightstand is beautiful, and the customer experience was outstanding.

    9/18/2016 • Michael

    Customer did not leave a comment.

    8/10/2017 • Mary Ann & Jeff

    One chair had a small sharp object sticking out the back. We called and had a repair person the next...

    6/9/2017 • Michael

    Customer did not leave a comment.

    11/29/2017 • Greg & Belinda

    Customer did not leave a comment.

    11/2/2016 • Denise

    Dina Ferman, design consultant, was incredible to work with. She helped me every step of my design...

    11/5/2016 • Gail

    Was Right there by my side the whole way thru the whole process from buying the furniture to getting it...

    12/7/2017 • Ann And Brett

    Customer did not leave a comment.

    7/22/2017 • Thomas & Robin

    Our sales associate, Maggie Garcia was wonderful - friendly, helpful, very customer service oriented....

    9/9/2017 • Liisa

    The entire experience, from walking through the door at the show room and being introduced to the...

    9/29/2016 • John

    Excellent advice from sales person; excellent product selection; ease of change in order necessary to...

    11/9/2016 • Tim &Nancy

    Everything!

    8/25/2016 • Jim And Sue

    Everything went great. Sarah Lampazzi had just the right touch in answering our questions and helping us...

    12/6/2017 • Richard

    Very helpful, we are very particular, and take alot of time looking before we buy, Gary was very patient...

    7/27/2016 • Erika

    The whole experience was amazing. The store is well organized and our seller was great. Delivery was...

    5/19/2017 • Jacqueline

    The designer was great ! She listened , offered suggestions . She was attentive to making sure I liked...

    9/8/2016 • Michael

    Made the buffet but I am still waiting for 2 shelved that were ordered with the buffer

    8/10/2016 • Janet

    Customer did not leave a comment.

    2/19/2017 • Anita

    Customer did not leave a comment.

    2/2/2017 • Richard & Donna

    Great sales staff, professional home delivery, great communication

    10/19/2016 • Carole

    Customer did not leave a comment.

    11/9/2017 • Janice

    Customer did not leave a comment.

    4/24/2017 • Anne

    Maggie, the salesperson, was helpful and knowledgeable about styles and fabrics. She was always...

    11/9/2017 • Val & Kyle

    Everything! Really happy with the entire purchase.

    11/13/2017 • Robert &

    Please express our sincere appreciation to John Gilbert, General Manager, and his staff for making our...

    4/27/2017 • Daniel

    Our first experience with Bassett was favorable. Sales rep was helpful and well versed in fabric...

    6/22/2017 • Naomi

    Customer did not leave a comment.

    8/25/2016 • Ashima

    Customer did not leave a comment.

    12/6/2017 • Alissa

    The entire experience was great from the moment we walked in the door.

    8/10/2017 • Robert

    Extremely nice sales & delivery folks. Kudos. Just one thing, I was surprised that the underside...

    2/2/2017 • Tim

    Soraya is our decorator who helped us with decorating our new condo! She is amazing and we love our new...

    12/1/2016 • Nancy

    The furniture is beautiful and arrived in 38 days. My sales person, Kelley Cain in Sterling, VA was...

    1/22/2017 • Richard & Donna

    Excellent communication regarding delivery time. Sales staff and delivery men very friendly, helpful...

    11/6/2016 • Christian

    The sale folks at the store we purchased the couch from were wonderful. The fellas that delivered the...

Read All Reviews for this Store
103 Customer Reviews
4.64 out of 5 stars



1-50 OF 103 CUSTOMER REVIEWS
sorted by date

Ulbrick
Sterling, VA
12/9/2017
I purchased a loveseat with standard cushions, not firm. Paying almost $3000 for a loveseat, one would expect it to be comfortable. It is very uncomfortable and the back cushions push you forward, off the loveseat. The sales experience was wonderful, however I am so very disappointed with the quality of the product.

Bassett Response:  
We have left the customer a message that new cores can take a few weeks to break in. Also, should they still not feel comfortable after a few weeks an upgrade to blend down is possible.

Ann And Brett
Sterling, VA
12/7/2017
Customer did not leave a comment.

Alissa
Sterling, VA
12/6/2017
The entire experience was great from the moment we walked in the door.

Richard
Sterling, VA
12/6/2017
Very helpful, we are very particular, and take alot of time looking before we buy, Gary was very patient and made our purchase painless

Karen T
Sterling, VA
12/6/2017
Gia, our decorator/sales person, was wonderful! I will go back to Bassett as long as we can have her help and expertise. And we plan to go back for a few more items in the near future! Gia is smart, creative, and moved quickly to get what we needed. Gia is A+++++!

Ann
Sterling, VA
11/30/2017
Soraya was my Sales Associate (in Dullus, VA) and she was extremely helpful, patient and knowledgeable!

Marian
Sterling, VA
11/29/2017
Customer did not leave a comment.

Greg & Belinda
Sterling, VA
11/29/2017
Customer did not leave a comment.

Frank
Sterling, VA
11/26/2017
Everything went well, from the purchase to the delivery. My only concern was the pricing, everything is higher then I expected. FB

Deanna
Sterling, VA
11/23/2017
The sales staff made a couple mistakes regarding the order, however they went above and beyond to fix the mistakes as well as to accommodate me, as the customer. Five stars to Bassett. I will absolutely return to Bassett the next time we're on the market for furniture and I have already recommended Bassett to friends and neighbors.

Chris & Jim
Sterling, VA
11/17/2017
Maggie was super and your deliver system and staff outstanding

Tami
Sterling, VA
11/16/2017
Customer did not leave a comment.

Robert &
Sterling, VA
11/13/2017
Please express our sincere appreciation to John Gilbert, General Manager, and his staff for making our new home special! Bob and Michelle Higgins

Doug & Sue
Sterling, VA
11/11/2017
Our salesperson was Calesta Saunders in the Dulles, VA office. He was extremely helpful and patient and knowledgeable in design and color. He spent so much quality time with us in the store and at our home. He also made sure we received our sofa in time. We will buy from Bassett again!

Val & Kyle
Sterling, VA
11/9/2017
Everything! Really happy with the entire purchase.

Janice
Sterling, VA
11/9/2017
Customer did not leave a comment.

Wendy
Sterling, VA
11/9/2017
Gia our sales person was very helpful and thorough. The guys who delivered were nice and on time.

Mary
Sterling, VA
11/6/2017
Customer did not leave a comment.

Cynthia
Sterling, VA
11/4/2017
Customer did not leave a comment.

Tami
Sterling, VA
11/2/2017
Attentive and good about follow up/checking in after purchase, etc.

Norah
Sterling, VA
11/1/2017
The top of the console is not connected to the base on the left side. I have put in a call to Bassett and am expecting a call back to fix it. Otherwise it is beautiful!

Bassett Response:  
The delivery team has been scheduled to properly connect the piece. We apologize for any inconvenience and thank you for being a Bassett customer.

Dora
Sterling, VA
10/19/2017
The nightstand is beautiful, and the customer experience was outstanding.

Denise
Sterling, VA
10/18/2017
Dina Ferman always goes the extra mile to ensure I'm happy and enjoy my purchase in my home. For example, she researched and found the special extension cord to connect my lamp in my open floor plan family room. Thanks!

Tim
Sterling, VA
9/28/2017
Most of my home has Bassett items in it! That should speak for itself!

Blanaid
Sterling, VA
9/27/2017
I still have not received my table and chairs as the table was bowed - I have not received a new date

Bassett Response:  
We have been in contact with this customer, the table and chairs are expected to arrive this week.

Maryann
Sterling, VA
9/24/2017
Customer did not leave a comment.

Dave
Sterling, VA
9/21/2017
Customer did not leave a comment.

James
Sterling, VA
9/14/2017
Our furniture is really lovely. Delivery staff did a good job. Our order was ready well before the date we were given, and we were out of town. I do wish we'd had a little more time to change our minds after we'd placed our order (24 hours).

Tim
Sterling, VA
9/13/2017
We outfitted our whole condo with Bassett furniture ! We have been very pleased with the whole experience, except for the last experience with our dining room table which we waited 6wks for our beautiful table, only to find that the designer from Bassett ordered the wrong size table, than what we had ordered! Now we are waiting again , with great anticipation of getting the right table delivered! Other than our latest mishap, everything else was a very pleasant experience. We love Bassett, and we have told 2 more friends who also went to Bassett and bought items because of our recommendations! Just wish my table was here!

Liisa
Sterling, VA
9/9/2017
The entire experience, from walking through the door at the show room and being introduced to the designer all the way through the process to the delivery and set up of the new furniture has been the most wonderful and carefree experience for any furniture selection I have had! I look forward to my next Bassett experience!

Howard
Sterling, VA
9/6/2017
Customer did not leave a comment.

Kristi
Sterling, VA
8/18/2017
Too bad your delivery contracted workers are more interested in leaving than actually doing the set up and respect my time.

Bassett Response:  
We have reached out to the customer who had us confused with another business. The customer is very happy.

Zarina
Sterling, VA
8/17/2017
Customer did not leave a comment.

Mary Ann & Jeff
Sterling, VA
8/10/2017
One chair had a small sharp object sticking out the back. We called and had a repair person the next day! Michelle, the repair person, was knowledgeable and removed the sharp staple without any problems!

Robert
Sterling, VA
8/10/2017
Extremely nice sales & delivery folks. Kudos. Just one thing, I was surprised that the underside of the very expensive table had not been sealed. It would not need to be stained but being sealed with a sandable sealer or similar product would protect against a bad spill of coffee, tea, wine, etc. Include the leaf as well.

Michael
Sterling, VA
8/3/2017
the dresser that I bought seems of good quality

Dru
Sterling, VA
8/1/2017
Customer did not leave a comment.

Thomas & Robin
Sterling, VA
7/22/2017
Our sales associate, Maggie Garcia was wonderful - friendly, helpful, very customer service oriented. Kept us up to date with our order and was right on target for how long it would take. Will definitely be our first stop for our next purchase.

Kristi
Sterling, VA
7/20/2017
Lots of variety

Christina
Sterling, VA
7/5/2017
Had a great experience all around! Delivery people were professional and very efficient.

Nancy
Sterling, VA
6/30/2017
Customer did not leave a comment.

Stephen
Sterling, VA
6/29/2017
Customer did not leave a comment.

Naomi
Sterling, VA
6/22/2017
Customer did not leave a comment.

Mary
Sterling, VA
6/15/2017
We just LOVE our new Bench*Made dining room set. We've been looking for the perfect table for a long time, and when we saw this one at Bassett, we knew it was THE ONE!! The right amount of chic and casual. Dina at the Dulles, VA store was very helpful and knowledgeable about the product and the whole process of ordering exactly what we wanted. She also kept us up to date as to when we could expect our delivery. The delivery crew, I can't say enough about how friendly and punctual they were and how respectful they were of our new furniture. They wouldn't leave until I had inspected every piece, and was completely satisfied. Bravo Bassett, we will most definitely be doing business again with you!!!

Michael
Sterling, VA
6/9/2017
Customer did not leave a comment.

James
Sterling, VA
6/5/2017
Disappointed that there were strings hanging off off all three delivered items. One chair had ripples on the fabric on the back side - no high hopes these won't get worse. Generally three products looked good. Not sure the price tag is warranted.

Jacqueline
Sterling, VA
5/19/2017
The designer was great ! She listened , offered suggestions . She was attentive to making sure I liked what I bought vice just going for the sale

Ashley
Sterling, VA
5/19/2017
Sales associate was helpful but not super friendly. Product quality great. This is my first purchase from bassett so will see how holds up. Delivery was a little annoying as my window was 8-10am and my doorbell rang at 7:10am....my family was still asleep and had to be awoken to move furniture. Delivery guys very polite & worked quickly. Did like other pieces in your showroom but not sure worth the price for some a bit high

Gregory
Sterling, VA
5/18/2017
Quality furniture, great sales experience (low pressure) a d great delivery experience

Bryan
Sterling, VA
5/11/2017
Customer did not leave a comment.
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