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Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling,  VA  20166

(703) 444-7283

Store Hours
Mon-Sat 10 am- 8pm
Sun 12pm-6pm

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138
Customer Reviews
4.65 out of 5 stars
Bassett Home Furnishings
21315 Windmill Parc Drive
Sterling
VA
20166
(703) 444-7283
4.65 138
    11/9/2017 • Val & Kyle

    Everything! Really happy with the entire purchase.

    6/22/2017 • Naomi

    Customer did not leave a comment.

    11/1/2017 • Norah

    The top of the console is not connected to the base on the left side. I have put in a call to Bassett...

    8/6/2016 • John & Jamie

    Design consultant Chelsea Wocoski was simply a pleasure to work with throughout the entire process. She...

    11/2/2016 • Denise

    Dina Ferman, design consultant, was incredible to work with. She helped me every step of my design...

    2/15/2018 • Zarina

    Customer did not leave a comment.

    9/1/2016 • Andre

    Everything was done really well. Sales person was very nice and courteous. Delivery time was provided a...

    11/9/2016 • Jason

    Chelsie was very easy to work with. She was very knowledgeable about interior design, patient and made...

    10/6/2016 • Tim &Nancy

    I love the quality of the furniture, and the staff is great! Soraya Tamaddon has gone above and beyond...

    11/4/2016 • Thomas

    I enjoyed the entire experience. Our decorator was fantastic and really listened to our wants, desires,...

    12/23/2016 • Tim

    My husband and I have purchased a lot from Bassett as we had moved and downsized our home into a new...

    5/19/2017 • Jacqueline

    The designer was great ! She listened , offered suggestions . She was attentive to making sure I liked...

    7/5/2017 • Christina

    Had a great experience all around! Delivery people were professional and very efficient.

    1/18/2018 • Karen

    Gia was wonderful! She came to my house more than once to make sure everything I bought was perfect for...

    9/28/2017 • Tim

    Most of my home has Bassett items in it! That should speak for itself!

    11/9/2016 • Tim &Nancy

    Everything!

    7/27/2016 • Erika

    The whole experience was amazing. The store is well organized and our seller was great. Delivery was...

    11/6/2016 • Christian

    The sale folks at the store we purchased the couch from were wonderful. The fellas that delivered the...

    1/10/2018 • Laurel

    I was so pleased with my experience I brought my friends into the store to show them around. They were...

    2/1/2017 • Dru

    Customer did not leave a comment.

    12/14/2017 • Tiffany

    The 2 sales consultants I met with were wonderful, helpful, and very accommodating. The 2 delivery...

    11/5/2016 • Gail

    Was Right there by my side the whole way thru the whole process from buying the furniture to getting it...

    5/4/2017 • Scott

    Customer did not leave a comment.

    11/16/2017 • Tami

    Customer did not leave a comment.

    1/25/2018 • Clarisse

    Beautiful quality product, good website, friendly and knowledgeable sales staff, 30 day on-time...

    2/3/2018 • John

    Calmest a Saunders did an excellent job pulling this all together for us as the Sterling store. He...

    9/18/2016 • Michael

    Customer did not leave a comment.

    11/6/2017 • Mary

    Customer did not leave a comment.

    9/13/2017 • Tim

    We outfitted our whole condo with Bassett furniture ! We have been very pleased with the whole...

    12/1/2016 • Lindsay

    I really really like being able to track the delivery truck to make sure someone is home at the...

    4/1/2017 • Roshella

    Thanks to our salesperson Sarah Lampazzi for her patience while we made our decision. And her...

    2/1/2018 • Jay

    Our sales rep Calesta was amazing and soent a lot of time and patience with us during our selection...

    8/25/2016 • Jim And Sue

    Everything went great. Sarah Lampazzi had just the right touch in answering our questions and helping us...

    1/12/2017 • Archana

    I would definitely recommend Bassett to friends, you have very unique statement piece furniture....

    2/8/2018 • Keith

    Our experience at Bassett has been great! It was recommended by friends as was the designer, Soraya...

    5/11/2017 • Bryan

    Customer did not leave a comment.

    9/29/2016 • John

    Excellent advice from sales person; excellent product selection; ease of change in order necessary to...

    6/15/2017 • Mary

    We just LOVE our new Bench*Made dining room set. We've been looking for the perfect table for a long...

    1/11/2018 • Joanne

    Soraya our sales associate, was fantastic at helping us thru the process. She is a great designer, and...

    12/6/2017 • Alissa

    The entire experience was great from the moment we walked in the door.

    12/14/2017 • Robert &

    John Gilbert Store Manager has been excellent to work with and I rely on his opinion. Please extend our...

    10/19/2017 • Dora

    The nightstand is beautiful, and the customer experience was outstanding.

    1/22/2017 • Richard & Donna

    Excellent communication regarding delivery time. Sales staff and delivery men very friendly, helpful...

    12/1/2016 • Nancy

    The furniture is beautiful and arrived in 38 days. My sales person, Kelley Cain in Sterling, VA was...

    11/7/2016 • John & Jamie

    Customer did not leave a comment.

    2/1/2018 • James & Sally

    What I really like is the information that Bassett furniture is made in Bassett, VA. I sure wish yall...

    8/4/2016 • Kerri

    It was a pleasure working with Stephanie!

    9/22/2016 • Swetha

    Our experience with Bassett has been very fulfilling. I really liked the various options you have....

    7/7/2016 • Carolyn

    Customer did not leave a comment.

    10/19/2016 • Carole

    Customer did not leave a comment.

    1/25/2018 • Vanessa

    Customer did not leave a comment.

    12/28/2017 • Wesley

    Delivery crew was superb! They arrived and completed delivery within the 3-hour window, including all...

    11/29/2017 • Greg & Belinda

    Customer did not leave a comment.

    8/25/2016 • Ashima

    Customer did not leave a comment.

    2/1/2018 • Sylvia

    Soriah was so helpful in her knowledge of how the furniture is made, the fabrics and interior design....

    12/27/2017 • Tori

    Customer did not leave a comment.

    1/3/2018 • Christa

    Great bed. Superior quality. Delivery truck drove down our neighbors yard. We did have a light snow and...

    8/10/2017 • Robert

    Extremely nice sales & delivery folks. Kudos. Just one thing, I was surprised that the underside...

    7/14/2016 • Nabiha

    Sale person Reem was very knowledgeable & helpful. Store Manager helped me to get the store del on...

    2/2/2017 • Tim

    Soraya is our decorator who helped us with decorating our new condo! She is amazing and we love our new...

    11/17/2017 • Chris & Jim

    Maggie was super and your deliver system and staff outstanding

    10/18/2017 • Denise

    Dina Ferman always goes the extra mile to ensure I'm happy and enjoy my purchase in my home. For...

    12/21/2017 • Melanie & Jimmy

    I gave an average score on quality since we have not had the furniture very long, so time will tell. We...

    12/27/2017 • Jose Antonio

    Top notch!

    9/24/2017 • Maryann

    Customer did not leave a comment.

    9/6/2017 • Howard

    Customer did not leave a comment.

    11/4/2017 • Cynthia

    Customer did not leave a comment.

    9/8/2016 • Nancy

    Deanna Nash did an excellent job showing me options without making me feel pressure. She even helped to...

    1/18/2018 • Ann

    Customer did not leave a comment.

    7/20/2017 • Kristi

    Lots of variety

    2/3/2018 • John

    Please correct last submittal.. spell check garbled sales associate’s name: Should...

    3/16/2017 • Lauren

    Our sales representative (Soraya Tammadon) was fabulous! She really knew your products well, and was...

    10/24/2016 • Pat & Kay

    Customer did not leave a comment.

    12/28/2017 • Sue

    Sales person Veronica Teate knew her product and helped us a lot. She was not pushy and let us browse...

    1/6/2018 • Deanna

    Although several mistakes were made with the furniture we ordered, Bassett customer service was...

    11/29/2017 • Marian

    Customer did not leave a comment.

    12/14/2017 • Dawn And Scott

    Customer did not leave a comment.

    2/8/2018 • Felicia & Matt

    We really enjoyed working with our designer, Soraya Tamaddon. She has excellent taste and was able to...

    2/8/2018 • Joanne

    Customer did not leave a comment.

    1/25/2018 • Debra

    Delivery guys were very careful when bringing the furniture into the house Maggie in the store was very...

    12/7/2017 • Ann And Brett

    Customer did not leave a comment.

    12/6/2017 • Karen T

    Gia, our decorator/sales person, was wonderful! I will go back to Bassett as long as we can have her...

    10/14/2016 • Craig

    A good experience on all sides

    4/27/2017 • Daniel

    Our first experience with Bassett was favorable. Sales rep was helpful and well versed in fabric...

    4/20/2017 • Shalanda

    Customer did not leave a comment.

    12/17/2016 • Sue

    Customer did not leave a comment.

    6/30/2017 • Nancy

    Customer did not leave a comment.

    6/9/2017 • Michael

    Customer did not leave a comment.

    11/2/2017 • Tami

    Attentive and good about follow up/checking in after purchase, etc.

    11/30/2017 • Ann

    Soraya was my Sales Associate (in Dullus, VA) and she was extremely helpful, patient and knowledgeable!

    12/6/2017 • Richard

    Very helpful, we are very particular, and take alot of time looking before we buy, Gary was very patient...

    11/9/2017 • Janice

    Customer did not leave a comment.

    11/23/2017 • Deanna

    The sales staff made a couple mistakes regarding the order, however they went above and beyond to fix...

    9/9/2017 • Liisa

    The entire experience, from walking through the door at the show room and being introduced to the...

    4/24/2017 • Anne

    Maggie, the salesperson, was helpful and knowledgeable about styles and fabrics. She was always...

    5/18/2017 • Gregory

    Quality furniture, great sales experience (low pressure) a d great delivery experience

    11/26/2017 • Frank

    Everything went well, from the purchase to the delivery. My only concern was the pricing, everything is...

    11/11/2017 • Doug & Sue

    Our salesperson was Calesta Saunders in the Dulles, VA office. He was extremely helpful and patient and...

    11/9/2017 • Wendy

    Gia our sales person was very helpful and thorough. The guys who delivered were nice and on time.

    2/2/2017 • Richard & Donna

    Great sales staff, professional home delivery, great communication

    9/21/2017 • Dave

    Customer did not leave a comment.

    12/21/2017 • David & Sarah

    Communication during sales process and coordination with delivery team

    1/31/2018 • Zarina

    Customer did not leave a comment.

    9/1/2016 • Paul

    The buying process was perfect, but the delivery team did some damage to the furniture. This was most...

    11/13/2017 • Robert &

    Please express our sincere appreciation to John Gilbert, General Manager, and his staff for making our...

    8/10/2017 • Mary Ann & Jeff

    One chair had a small sharp object sticking out the back. We called and had a repair person the next...

    8/10/2016 • Janet

    Customer did not leave a comment.

    8/1/2017 • Dru

    Customer did not leave a comment.

    7/21/2016 • Iris

    Customer did not leave a comment.

    9/8/2016 • Michael

    Made the buffet but I am still waiting for 2 shelved that were ordered with the buffer

    2/19/2017 • Anita

    Customer did not leave a comment.

    7/22/2017 • Thomas & Robin

    Our sales associate, Maggie Garcia was wonderful - friendly, helpful, very customer service oriented....

    7/26/2016 • Christine

    Sarah, our design consultant, was excellent! She understood immediately what we wanted! Her choices...

    2/1/2018 • Dorothy

    Delivery was so fast, smooth and easy. Pleasant delivery people, really nice staff.

Read All Reviews for this Store
138 Customer Reviews
4.65 out of 5 stars



1-50 OF 138 CUSTOMER REVIEWS
sorted by date

Zarina
Sterling, VA
2/15/2018
Customer did not leave a comment.

Keith
Sterling, VA
2/8/2018
Our experience at Bassett has been great! It was recommended by friends as was the designer, Soraya Tamaddon. She made our experience wonderful due to her knowledge and recommendations, while still giving us much input into the choices we made. She is lovely to deal with and was a large reason why we limited our furniture search to Bassett only.

Felicia & Matt
Sterling, VA
2/8/2018
We really enjoyed working with our designer, Soraya Tamaddon. She has excellent taste and was able to work within our budget to create a beautiful room for us. We will definitely be working with Soraya again in the near future on additional rooms in our house. Thank you so much!

Joanne
Sterling, VA
2/8/2018
Customer did not leave a comment.

Karen
Sterling, VA
2/7/2018
When the actual delivery occurred, the team arrived on time, were courteous and worked efficiently to set up our new sectional sofa. The team at the Dulles, VA location (store) seemed a bit disorganized. Our initial delivery date wasn't booked in the system and my husband took time off work waiting for the delivery. I had to call the store to follow up and reschedule, resulting in another day missed from work. We love the sectional sofa and the floor model price was outstanding. I did notice many employees sitting around, talking to each other, when there customers in the store. I found that to be strange. We purchased from Bassett because I met Mr. Bassett in 2016. We believe in supporting US based companies. I'm happy we found something we liked at the store.

John
Sterling, VA
2/3/2018
Please correct last submittal.. spell check garbled sales associate’s name: Should be Calesta Saunders

John
Sterling, VA
2/3/2018
Calmest a Saunders did an excellent job pulling this all together for us as the Sterling store. He quickly figured out our likes and showed us the right things. We are very pleased with the results which is not quite finished so we will be back. Delivery was perfect. Thanks

Sylvia
Sterling, VA
2/1/2018
Soriah was so helpful in her knowledge of how the furniture is made, the fabrics and interior design. She was helpful in helping put the pieces together and in answering my questions and concerns both during my original visit when purchasing these items and when I called later for addition information on my purchases. She was so friendly and professional. I would request her help if I need for other purchases in the future.

James & Sally
Sterling, VA
2/1/2018
What I really like is the information that Bassett furniture is made in Bassett, VA. I sure wish yall would advertise this cause I would have been shopping in your store a lot sooner. Not only do I love to buy made in USA, but made in VA, as a native Virginian and living in VA, its a win, win! Plus the wood comes from the mountains of NC! So Awesome, if you want more customers to purchase your furniture you need to be advertising this!!!! Plus, super love my new night tables!

Dorothy
Sterling, VA
2/1/2018
Delivery was so fast, smooth and easy. Pleasant delivery people, really nice staff.

Jay
Sterling, VA
2/1/2018
Our sales rep Calesta was amazing and soent a lot of time and patience with us during our selection process . We originally came in for one chair and decided we should purchase 2 more for our 2nd home in Indiana. Calesta said there would be no problem delivering to our Indiana home . Unfortunately he discovered there was no Bassett store near our home in Indiana so he drove a truck to delver the chairs 600 miles to personally. Now that’s CUSTOMER SERVICE!’ We would definitely recommend Calesta to any of our friends considering furniture purchase

Zarina
Sterling, VA
1/31/2018
Customer did not leave a comment.

Stephen
Sterling, VA
1/31/2018
Customer did not leave a comment.

Harold
Sterling, VA
1/25/2018
The pillows that came with love seat was the wrong color, in the process of returning.

Nova
Sterling, VA
1/25/2018
awesome selections.

Clarisse
Sterling, VA
1/25/2018
Beautiful quality product, good website, friendly and knowledgeable sales staff, 30 day on-time delivery, friendly and professional delivery staff

Erin
Sterling, VA
1/25/2018
My entire experience was plagued with awful customer service. After my purchase I spoke with the store manager who apologized and rectified the immediate situation. He then scheduled my delivery. Come delivery day which was also my moving day. I had my mother sitting for hours waiting for the delivery. The day before delivery I called the store to confirm. I was told they couldn’t check the delivery schedule wait for the warehouse to call. The delivery day i called the store back again to find out they can check the schedule and in fact my order had never been set up for delivery. I keep trying to move past one bad experience after another because the quality is beautiful and i have an entire house to furnish. But keeps getting worse

Bassett Response:  
We have resolved all of the issues and taken care of the customer.

Vanessa
Sterling, VA
1/25/2018
Customer did not leave a comment.

Debra
Sterling, VA
1/25/2018
Delivery guys were very careful when bringing the furniture into the house Maggie in the store was very helpful

Ann
Sterling, VA
1/18/2018
Customer did not leave a comment.

Karen
Sterling, VA
1/18/2018
Gia was wonderful! She came to my house more than once to make sure everything I bought was perfect for my family room. I highly recommend her and Bassett furniture! Love my new furniture!!

Joanne
Sterling, VA
1/11/2018
Soraya our sales associate, was fantastic at helping us thru the process. She is a great designer, and very friendly and professional. We are so appreciative at how smooth and easy she made our selections, while very attentive to our tastes. Love the furniture and the new look in our home!

Laurel
Sterling, VA
1/10/2018
I was so pleased with my experience I brought my friends into the store to show them around. They were in search of a chair. The staff were very helpful and pleasant. I love the delivery app showing where the truck is during the delivery time. The delivery person was careful and courteous. The time to wait for the chair was very responsible. An A+ experience.

Deanna
Sterling, VA
1/6/2018
Although several mistakes were made with the furniture we ordered, Bassett customer service was outstanding. I will definitely shop at Bassett again as well as recommend Bassett to others.

Christa
Sterling, VA
1/3/2018
Great bed. Superior quality. Delivery truck drove down our neighbors yard. We did have a light snow and I guess they did not think they could use a hand cart but if they had called, I would have driven to the end of the drive instead of them damaging my neighbors grass.

Bassett Response:  
We called the customer to apologize and we are currently asking for their neigbor to call us at the store so we can address any issues that were caused by our delivery team.

Wesley
Sterling, VA
12/28/2017
Delivery crew was superb! They arrived and completed delivery within the 3-hour window, including all assembly and set-up and trash removal. Sales staff kept their commitment to have all furniture delivered before Christmas and arrival of family for the holidays -- great job!

Sue
Sterling, VA
12/28/2017
Sales person Veronica Teate knew her product and helped us a lot. She was not pushy and let us browse but answered all questions quickly. She followed up with order status weekly. Delivery staff was on time, quick and efficient.

Tori
Sterling, VA
12/27/2017
Customer did not leave a comment.

Jose Antonio
Sterling, VA
12/27/2017
Top notch!

David & Sarah
Sterling, VA
12/21/2017
Communication during sales process and coordination with delivery team

Melanie & Jimmy
Sterling, VA
12/21/2017
I gave an average score on quality since we have not had the furniture very long, so time will tell. We also have to get 2 of the leather chairs replaced due to water stains. Not a huge deal since we get to keep the damaged chairs until the others arrive, but wanted to mention it.

Robert &
Sterling, VA
12/14/2017
John Gilbert Store Manager has been excellent to work with and I rely on his opinion. Please extend our thanks to him!

Tiffany
Sterling, VA
12/14/2017
The 2 sales consultants I met with were wonderful, helpful, and very accommodating. The 2 delivery gentlemen were extremely nice, helpful, and literally didn't make a single scratch. I was absolutely amazed! The quality is clear in the look and as I use each piece. Very well put together and sturdy.

Dawn And Scott
Sterling, VA
12/14/2017
Customer did not leave a comment.

Ulbrick
Sterling, VA
12/9/2017
I purchased a loveseat with standard cushions, not firm. Paying almost $3000 for a loveseat, one would expect it to be comfortable. It is very uncomfortable and the back cushions push you forward, off the loveseat. The sales experience was wonderful, however I am so very disappointed with the quality of the product.

Bassett Response:  
We have left the customer a message that new cores can take a few weeks to break in. Also, should they still not feel comfortable after a few weeks an upgrade to blend down is possible.

Ann And Brett
Sterling, VA
12/7/2017
Customer did not leave a comment.

Alissa
Sterling, VA
12/6/2017
The entire experience was great from the moment we walked in the door.

Richard
Sterling, VA
12/6/2017
Very helpful, we are very particular, and take alot of time looking before we buy, Gary was very patient and made our purchase painless

Karen T
Sterling, VA
12/6/2017
Gia, our decorator/sales person, was wonderful! I will go back to Bassett as long as we can have her help and expertise. And we plan to go back for a few more items in the near future! Gia is smart, creative, and moved quickly to get what we needed. Gia is A+++++!

Ann
Sterling, VA
11/30/2017
Soraya was my Sales Associate (in Dullus, VA) and she was extremely helpful, patient and knowledgeable!

Marian
Sterling, VA
11/29/2017
Customer did not leave a comment.

Greg & Belinda
Sterling, VA
11/29/2017
Customer did not leave a comment.

Frank
Sterling, VA
11/26/2017
Everything went well, from the purchase to the delivery. My only concern was the pricing, everything is higher then I expected. FB

Deanna
Sterling, VA
11/23/2017
The sales staff made a couple mistakes regarding the order, however they went above and beyond to fix the mistakes as well as to accommodate me, as the customer. Five stars to Bassett. I will absolutely return to Bassett the next time we're on the market for furniture and I have already recommended Bassett to friends and neighbors.

Chris & Jim
Sterling, VA
11/17/2017
Maggie was super and your deliver system and staff outstanding

Tami
Sterling, VA
11/16/2017
Customer did not leave a comment.

Robert &
Sterling, VA
11/13/2017
Please express our sincere appreciation to John Gilbert, General Manager, and his staff for making our new home special! Bob and Michelle Higgins

Doug & Sue
Sterling, VA
11/11/2017
Our salesperson was Calesta Saunders in the Dulles, VA office. He was extremely helpful and patient and knowledgeable in design and color. He spent so much quality time with us in the store and at our home. He also made sure we received our sofa in time. We will buy from Bassett again!

Val & Kyle
Sterling, VA
11/9/2017
Everything! Really happy with the entire purchase.

Janice
Sterling, VA
11/9/2017
Customer did not leave a comment.
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