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Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling,  VA  20166

(703) 444-7283

Store Hours
Mon-Sat 10 am- 8pm
Sun 12pm-6pm

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163
Customer Reviews
4.63 out of 5 stars
Bassett Home Furnishings
21315 Windmill Parc Drive
Sterling
VA
20166
(703) 444-7283
4.63 163
    9/8/2016 • Nancy

    Deanna Nash did an excellent job showing me options without making me feel pressure. She even helped to...

    12/6/2017 • Karen T

    Gia, our decorator/sales person, was wonderful! I will go back to Bassett as long as we can have her...

    12/27/2017 • Jose Antonio

    Top notch!

    11/6/2017 • Mary

    Customer did not leave a comment.

    4/19/2018 • Lori

    I loved working with Gia! She really knows the products well and has a great eye for design! I love my...

    12/7/2017 • Ann And Brett

    Customer did not leave a comment.

    4/20/2017 • Shalanda

    Customer did not leave a comment.

    3/7/2018 • Shipra

    Soraya at the Dulles showroom was awesome. She was friendly and understood our needs. We loved working...

    9/24/2017 • Maryann

    Customer did not leave a comment.

    10/18/2017 • Denise

    Dina Ferman always goes the extra mile to ensure I'm happy and enjoy my purchase in my home. For...

    12/14/2017 • Robert &

    John Gilbert Store Manager has been excellent to work with and I rely on his opinion. Please extend our...

    11/23/2017 • Deanna

    The sales staff made a couple mistakes regarding the order, however they went above and beyond to fix...

    1/25/2018 • Vanessa

    Customer did not leave a comment.

    9/22/2016 • Swetha

    Our experience with Bassett has been very fulfilling. I really liked the various options you have....

    1/18/2018 • Ann

    Customer did not leave a comment.

    3/21/2018 • Robin

    Customer did not leave a comment.

    10/19/2017 • Dora

    The nightstand is beautiful, and the customer experience was outstanding.

    12/27/2017 • Tori

    Customer did not leave a comment.

    5/4/2017 • Scott

    Customer did not leave a comment.

    4/12/2018 • Ellen

    Customer did not leave a comment.

    9/28/2017 • Tim

    Most of my home has Bassett items in it! That should speak for itself!

    2/8/2018 • Keith

    Our experience at Bassett has been great! It was recommended by friends as was the designer, Soraya...

    2/2/2017 • Tim

    Soraya is our decorator who helped us with decorating our new condo! She is amazing and we love our new...

    3/15/2018 • Keith

    We purchased 2 lamps along with a very large quantity of furniture. We decided that we wanted to return...

    4/25/2018 • Rhonda

    1-I was introduce to your company by your commercials with Property Brothers. Thank you for exposing me...

    7/21/2016 • Iris

    Customer did not leave a comment.

    3/8/2018 • Judy & Bj

    Ronnie was awesome, taking the time to work with us on what would fit in our space and provide the look...

    7/27/2016 • Erika

    The whole experience was amazing. The store is well organized and our seller was great. Delivery was...

    1/12/2017 • Archana

    I would definitely recommend Bassett to friends, you have very unique statement piece furniture....

    9/9/2017 • Liisa

    The entire experience, from walking through the door at the show room and being introduced to the...

    5/18/2017 • Gregory

    Quality furniture, great sales experience (low pressure) a d great delivery experience

    8/25/2016 • Jim And Sue

    Everything went great. Sarah Lampazzi had just the right touch in answering our questions and helping us...

    6/30/2017 • Nancy

    Customer did not leave a comment.

    11/4/2016 • Thomas

    I enjoyed the entire experience. Our decorator was fantastic and really listened to our wants, desires,...

    12/23/2016 • Tim

    My husband and I have purchased a lot from Bassett as we had moved and downsized our home into a new...

    11/9/2017 • Wendy

    Gia our sales person was very helpful and thorough. The guys who delivered were nice and on time.

    4/12/2018 • John

    My couch and chairs are well made. The material is far superior to any thing I looked at. Maggie...

    12/21/2017 • David & Sarah

    Communication during sales process and coordination with delivery team

    12/14/2017 • Dawn And Scott

    Customer did not leave a comment.

    9/8/2016 • Michael

    Made the buffet but I am still waiting for 2 shelved that were ordered with the buffer

    9/1/2016 • Andre

    Everything was done really well. Sales person was very nice and courteous. Delivery time was provided a...

    2/15/2018 • Zarina

    Customer did not leave a comment.

    11/2/2017 • Tami

    Attentive and good about follow up/checking in after purchase, etc.

    1/22/2017 • Richard & Donna

    Excellent communication regarding delivery time. Sales staff and delivery men very friendly, helpful...

    9/13/2017 • Tim

    We outfitted our whole condo with Bassett furniture ! We have been very pleased with the whole...

    12/1/2016 • Lindsay

    I really really like being able to track the delivery truck to make sure someone is home at the...

    4/27/2018 • Melody

    Customer did not leave a comment.

    3/16/2017 • Lauren

    Our sales representative (Soraya Tammadon) was fabulous! She really knew your products well, and was...

    11/1/2017 • Norah

    The top of the console is not connected to the base on the left side. I have put in a call to Bassett...

    11/6/2016 • Christian

    The sale folks at the store we purchased the couch from were wonderful. The fellas that delivered the...

    9/18/2016 • Michael

    Customer did not leave a comment.

    1/11/2018 • Joanne

    Soraya our sales associate, was fantastic at helping us thru the process. She is a great designer, and...

    8/10/2016 • Janet

    Customer did not leave a comment.

    7/26/2016 • Christine

    Sarah, our design consultant, was excellent! She understood immediately what we wanted! Her choices...

    9/21/2017 • Dave

    Customer did not leave a comment.

    11/9/2017 • Val & Kyle

    Everything! Really happy with the entire purchase.

    11/2/2016 • Denise

    Dina Ferman, design consultant, was incredible to work with. She helped me every step of my design...

    2/1/2018 • Dorothy

    Delivery was so fast, smooth and easy. Pleasant delivery people, really nice staff.

    11/4/2017 • Cynthia

    Customer did not leave a comment.

    2/8/2018 • Felicia & Matt

    We really enjoyed working with our designer, Soraya Tamaddon. She has excellent taste and was able to...

    9/1/2016 • Paul

    The buying process was perfect, but the delivery team did some damage to the furniture. This was most...

    4/27/2017 • Daniel

    Our first experience with Bassett was favorable. Sales rep was helpful and well versed in fabric...

    11/5/2016 • Gail

    Was Right there by my side the whole way thru the whole process from buying the furniture to getting it...

    11/29/2017 • Greg & Belinda

    Customer did not leave a comment.

    12/28/2017 • Sue

    Sales person Veronica Teate knew her product and helped us a lot. She was not pushy and let us browse...

    12/17/2016 • Sue

    Customer did not leave a comment.

    6/15/2017 • Mary

    We just LOVE our new Bench*Made dining room set. We've been looking for the perfect table for a long...

    11/9/2016 • Tim &Nancy

    Everything!

    2/8/2018 • Joanne

    Customer did not leave a comment.

    8/10/2017 • Robert

    Extremely nice sales & delivery folks. Kudos. Just one thing, I was surprised that the underside...

    4/24/2017 • Anne

    Maggie, the salesperson, was helpful and knowledgeable about styles and fabrics. She was always...

    12/6/2017 • Richard

    Very helpful, we are very particular, and take alot of time looking before we buy, Gary was very patient...

    8/25/2016 • Ashima

    Customer did not leave a comment.

    2/1/2018 • James & Sally

    What I really like is the information that Bassett furniture is made in Bassett, VA. I sure wish yall...

    6/7/2018 • Leigh

    Gia Washjid, my design consultant and salesperson, was professional, attentive, and went out of her way...

    9/29/2016 • John

    Excellent advice from sales person; excellent product selection; ease of change in order necessary to...

    4/1/2017 • Roshella

    Thanks to our salesperson Sarah Lampazzi for her patience while we made our decision. And her...

    4/11/2018 • Alok

    Gia is awesome! She was able to give us suggestions that went with our lifestyle and not just sell us...

    8/4/2016 • Kerri

    It was a pleasure working with Stephanie!

    7/20/2017 • Kristi

    Lots of variety

    3/21/2018 • Jackie

    Customer did not leave a comment.

    2/21/2018 • Larry

    Delivery was top notch - that stuff was heavy sales (Gina) great

    8/6/2016 • John & Jamie

    Design consultant Chelsea Wocoski was simply a pleasure to work with throughout the entire process. She...

    3/21/2018 • Deanna

    Everything. Very happy with the whole process.

    12/14/2017 • Tiffany

    The 2 sales consultants I met with were wonderful, helpful, and very accommodating. The 2 delivery...

    3/14/2018 • Shalanda

    Customer did not leave a comment.

    11/7/2016 • John & Jamie

    Customer did not leave a comment.

    6/6/2018 • Robert

    Sales representative, Soraya Tamaddon, was truly fantastic. Without going into detail,...

    1/3/2018 • Christa

    Great bed. Superior quality. Delivery truck drove down our neighbors yard. We did have a light snow and...

    5/14/2018 • Terri

    Everyone/everything was great from start to finish! Ronnie was great at the store and delivery was...

    2/21/2018 • Keith

    Soraya Tamaddon at the Bassett store at Dulles Corner, Sterling, VA was outstanding. She pushed us out...

    9/6/2017 • Howard

    Customer did not leave a comment.

    10/14/2016 • Craig

    A good experience on all sides

    2/3/2018 • John

    Calmest a Saunders did an excellent job pulling this all together for us as the Sterling store. He...

    2/1/2018 • Sylvia

    Soriah was so helpful in her knowledge of how the furniture is made, the fabrics and interior design....

    1/10/2018 • Laurel

    I was so pleased with my experience I brought my friends into the store to show them around. They were...

    10/19/2016 • Carole

    Customer did not leave a comment.

    11/13/2017 • Robert &

    Please express our sincere appreciation to John Gilbert, General Manager, and his staff for making our...

    11/9/2017 • Janice

    Customer did not leave a comment.

    11/16/2017 • Tami

    Customer did not leave a comment.

    1/31/2018 • Zarina

    Customer did not leave a comment.

    10/24/2016 • Pat & Kay

    Customer did not leave a comment.

    8/1/2017 • Dru

    Customer did not leave a comment.

    7/14/2016 • Nabiha

    Sale person Reem was very knowledgeable & helpful. Store Manager helped me to get the store del on...

    1/25/2018 • Debra

    Delivery guys were very careful when bringing the furniture into the house Maggie in the store was very...

    11/9/2016 • Jason

    Chelsie was very easy to work with. She was very knowledgeable about interior design, patient and made...

    2/19/2017 • Anita

    Customer did not leave a comment.

    2/3/2018 • John

    Please correct last submittal.. spell check garbled sales associate’s name: Should...

    11/30/2017 • Ann

    Soraya was my Sales Associate (in Dullus, VA) and she was extremely helpful, patient and knowledgeable!

    6/22/2017 • Naomi

    Customer did not leave a comment.

    2/1/2017 • Dru

    Customer did not leave a comment.

    12/6/2017 • Alissa

    The entire experience was great from the moment we walked in the door.

    2/21/2018 • William

    Great job by the entire Bassett team!

    5/11/2017 • Bryan

    Customer did not leave a comment.

    11/26/2017 • Frank

    Everything went well, from the purchase to the delivery. My only concern was the pricing, everything is...

    6/9/2017 • Michael

    Customer did not leave a comment.

    1/18/2018 • Karen

    Gia was wonderful! She came to my house more than once to make sure everything I bought was perfect for...

    8/10/2017 • Mary Ann & Jeff

    One chair had a small sharp object sticking out the back. We called and had a repair person the next...

    5/2/2018 • Waseem

    Our sales rep, Wajiha (Gia) Rashid, was fantastic! She spent so much time with us and guided us towards...

    2/2/2017 • Richard & Donna

    Great sales staff, professional home delivery, great communication

    1/25/2018 • Clarisse

    Beautiful quality product, good website, friendly and knowledgeable sales staff, 30 day on-time...

    5/19/2017 • Jacqueline

    The designer was great ! She listened , offered suggestions . She was attentive to making sure I liked...

    1/6/2018 • Deanna

    Although several mistakes were made with the furniture we ordered, Bassett customer service was...

    12/21/2017 • Melanie & Jimmy

    I gave an average score on quality since we have not had the furniture very long, so time will tell. We...

    11/11/2017 • Doug & Sue

    Our salesperson was Calesta Saunders in the Dulles, VA office. He was extremely helpful and patient and...

    12/28/2017 • Wesley

    Delivery crew was superb! They arrived and completed delivery within the 3-hour window, including all...

    7/22/2017 • Thomas & Robin

    Our sales associate, Maggie Garcia was wonderful - friendly, helpful, very customer service oriented....

    10/6/2016 • Tim &Nancy

    I love the quality of the furniture, and the staff is great! Soraya Tamaddon has gone above and beyond...

    12/1/2016 • Nancy

    The furniture is beautiful and arrived in 38 days. My sales person, Kelley Cain in Sterling, VA was...

    4/12/2018 • Jackie

    Customer did not leave a comment.

    7/5/2017 • Christina

    Had a great experience all around! Delivery people were professional and very efficient.

    2/1/2018 • Jay

    Our sales rep Calesta was amazing and soent a lot of time and patience with us during our selection...

    11/29/2017 • Marian

    Customer did not leave a comment.

    11/17/2017 • Chris & Jim

    Maggie was super and your deliver system and staff outstanding

    7/7/2016 • Carolyn

    Customer did not leave a comment.

Read All Reviews for this Store
163 Customer Reviews
4.63 out of 5 stars



1-50 OF 163 CUSTOMER REVIEWS
sorted by date

Leigh
Sterling, VA
6/7/2018
Gia Washjid, my design consultant and salesperson, was professional, attentive, and went out of her way to be available and helpful. Her design expertise were on point and she made what I consider a painful process easy and smooth. I would recommend both Gia and Bassett.

Robert
Sterling, VA
6/6/2018
Sales representative, Soraya Tamaddon, was truly fantastic. Without going into detail, I’ll just say that we have never had the pleasure of dealing with a sales representative of such competence, persuasiveness, and thoroughness. People like her are gold — for us, for your business. We’ll be back...

Terri
Sterling, VA
5/14/2018
Everyone/everything was great from start to finish! Ronnie was great at the store and delivery was excellent.

Waseem
Sterling, VA
5/2/2018
Our sales rep, Wajiha (Gia) Rashid, was fantastic! She spent so much time with us and guided us towards the perfect sofa combination and stayed with us for an hour after closing to assist us with the materials, accessories, and overall transaction.

Melody
Sterling, VA
4/27/2018
Customer did not leave a comment.

Rhonda
Sterling, VA
4/25/2018
1-I was introduce to your company by your commercials with Property Brothers. Thank you for exposing me to your brand 2- I want excellent quality leather in my family room. I am truly pleased with the quality and durability. 3- I was contemplating between a set from your company and another company. Your salesperson was not forceful but confident in her product. She was considerate due the that I lived about 1 & 1/2 away. She was very accommodating. I really like the set but my salesperson is the reason that I am a continual customer. 4- The delivery men were professional, punctual and efficient. 5- The internet is an accurate depiction of the product. 6- Overall, I am beyond pleased with the whole process and your product

Lori
Sterling, VA
4/19/2018
I loved working with Gia! She really knows the products well and has a great eye for design! I love my new furniture!!

John
Sterling, VA
4/14/2018
Customer did not leave a comment.

Ellen
Sterling, VA
4/12/2018
Customer did not leave a comment.

Jackie
Sterling, VA
4/12/2018
Customer did not leave a comment.

John
Sterling, VA
4/12/2018
My couch and chairs are well made. The material is far superior to any thing I looked at. Maggie Garcia was our designer. She did a wonderful job helping us to pick out matching materials. Ms. Garcia also came to our hour for a designer visit. She gave us many useful tips and ideas to further improve our family room. She did a wonderful job helping us fulfill our furniture needs and we will be sure to use her again for other purchases. Thanks.

Alok
Sterling, VA
4/11/2018
Gia is awesome! She was able to give us suggestions that went with our lifestyle and not just sell us show pieces.

Gie Hae
Sterling, VA
3/22/2018
Customer did not leave a comment.

Deneen
Sterling, VA
3/21/2018
Customer did not leave a comment.

Bassett Response:  
The customer states that she initially felt as though the recliner feels much harder than what is in the showroom. We explained that the cushions are brand new and can take a few weeks to break in. She stated that they have gotten a little softer since delivery. We will follow up with her again in a couple of weeks to make sure she is satisfied.

Jackie
Sterling, VA
3/21/2018
Customer did not leave a comment.

Robin
Sterling, VA
3/21/2018
Customer did not leave a comment.

Deanna
Sterling, VA
3/21/2018
Everything. Very happy with the whole process.

Keith
Sterling, VA
3/15/2018
We purchased 2 lamps along with a very large quantity of furniture. We decided that we wanted to return the lights. The Bassett people were very cooperative and without question permitted us to return the lamps and promptly credited our account. Thank you.

Hakan
Sterling, VA
3/15/2018
The sofa we got is so uncomfortable and the store is not willing to help us with that

Bassett Response:  
We explained with custom furniture the measurements can vary some but we do feel this is within our standards.

Shalanda
Sterling, VA
3/14/2018
Customer did not leave a comment.

Judy & Bj
Sterling, VA
3/8/2018
Ronnie was awesome, taking the time to work with us on what would fit in our space and provide the look and feel we wanted!

Shipra
Sterling, VA
3/7/2018
Soraya at the Dulles showroom was awesome. She was friendly and understood our needs. We loved working with her!

Larry
Sterling, VA
2/21/2018
Delivery was top notch - that stuff was heavy sales (Gina) great

William
Sterling, VA
2/21/2018
Great job by the entire Bassett team!

Keith
Sterling, VA
2/21/2018
Soraya Tamaddon at the Bassett store at Dulles Corner, Sterling, VA was outstanding. She pushed us out of our comfort zone and the result was excellent. The quality of the furniture is outstanding and very comfortable and all our neighbors love the end product.

Zarina
Sterling, VA
2/15/2018
Customer did not leave a comment.

Keith
Sterling, VA
2/8/2018
Our experience at Bassett has been great! It was recommended by friends as was the designer, Soraya Tamaddon. She made our experience wonderful due to her knowledge and recommendations, while still giving us much input into the choices we made. She is lovely to deal with and was a large reason why we limited our furniture search to Bassett only.

Felicia & Matt
Sterling, VA
2/8/2018
We really enjoyed working with our designer, Soraya Tamaddon. She has excellent taste and was able to work within our budget to create a beautiful room for us. We will definitely be working with Soraya again in the near future on additional rooms in our house. Thank you so much!

Joanne
Sterling, VA
2/8/2018
Customer did not leave a comment.

Karen
Sterling, VA
2/7/2018
When the actual delivery occurred, the team arrived on time, were courteous and worked efficiently to set up our new sectional sofa. The team at the Dulles, VA location (store) seemed a bit disorganized. Our initial delivery date wasn't booked in the system and my husband took time off work waiting for the delivery. I had to call the store to follow up and reschedule, resulting in another day missed from work. We love the sectional sofa and the floor model price was outstanding. I did notice many employees sitting around, talking to each other, when there customers in the store. I found that to be strange. We purchased from Bassett because I met Mr. Bassett in 2016. We believe in supporting US based companies. I'm happy we found something we liked at the store.

John
Sterling, VA
2/3/2018
Please correct last submittal.. spell check garbled sales associate’s name: Should be Calesta Saunders

John
Sterling, VA
2/3/2018
Calmest a Saunders did an excellent job pulling this all together for us as the Sterling store. He quickly figured out our likes and showed us the right things. We are very pleased with the results which is not quite finished so we will be back. Delivery was perfect. Thanks

Sylvia
Sterling, VA
2/1/2018
Soriah was so helpful in her knowledge of how the furniture is made, the fabrics and interior design. She was helpful in helping put the pieces together and in answering my questions and concerns both during my original visit when purchasing these items and when I called later for addition information on my purchases. She was so friendly and professional. I would request her help if I need for other purchases in the future.

James & Sally
Sterling, VA
2/1/2018
What I really like is the information that Bassett furniture is made in Bassett, VA. I sure wish yall would advertise this cause I would have been shopping in your store a lot sooner. Not only do I love to buy made in USA, but made in VA, as a native Virginian and living in VA, its a win, win! Plus the wood comes from the mountains of NC! So Awesome, if you want more customers to purchase your furniture you need to be advertising this!!!! Plus, super love my new night tables!

Dorothy
Sterling, VA
2/1/2018
Delivery was so fast, smooth and easy. Pleasant delivery people, really nice staff.

Jay
Sterling, VA
2/1/2018
Our sales rep Calesta was amazing and soent a lot of time and patience with us during our selection process . We originally came in for one chair and decided we should purchase 2 more for our 2nd home in Indiana. Calesta said there would be no problem delivering to our Indiana home . Unfortunately he discovered there was no Bassett store near our home in Indiana so he drove a truck to delver the chairs 600 miles to personally. Now that’s CUSTOMER SERVICE!’ We would definitely recommend Calesta to any of our friends considering furniture purchase

Zarina
Sterling, VA
1/31/2018
Customer did not leave a comment.

Stephen
Sterling, VA
1/31/2018
Customer did not leave a comment.

Harold
Sterling, VA
1/25/2018
The pillows that came with love seat was the wrong color, in the process of returning.

Nova
Sterling, VA
1/25/2018
awesome selections.

Clarisse
Sterling, VA
1/25/2018
Beautiful quality product, good website, friendly and knowledgeable sales staff, 30 day on-time delivery, friendly and professional delivery staff

Erin
Sterling, VA
1/25/2018
My entire experience was plagued with awful customer service. After my purchase I spoke with the store manager who apologized and rectified the immediate situation. He then scheduled my delivery. Come delivery day which was also my moving day. I had my mother sitting for hours waiting for the delivery. The day before delivery I called the store to confirm. I was told they couldn’t check the delivery schedule wait for the warehouse to call. The delivery day i called the store back again to find out they can check the schedule and in fact my order had never been set up for delivery. I keep trying to move past one bad experience after another because the quality is beautiful and i have an entire house to furnish. But keeps getting worse

Bassett Response:  
We have resolved all of the issues and taken care of the customer.

Vanessa
Sterling, VA
1/25/2018
Customer did not leave a comment.

Debra
Sterling, VA
1/25/2018
Delivery guys were very careful when bringing the furniture into the house Maggie in the store was very helpful

Ann
Sterling, VA
1/18/2018
Customer did not leave a comment.

Karen
Sterling, VA
1/18/2018
Gia was wonderful! She came to my house more than once to make sure everything I bought was perfect for my family room. I highly recommend her and Bassett furniture! Love my new furniture!!

Joanne
Sterling, VA
1/11/2018
Soraya our sales associate, was fantastic at helping us thru the process. She is a great designer, and very friendly and professional. We are so appreciative at how smooth and easy she made our selections, while very attentive to our tastes. Love the furniture and the new look in our home!

Laurel
Sterling, VA
1/10/2018
I was so pleased with my experience I brought my friends into the store to show them around. They were in search of a chair. The staff were very helpful and pleasant. I love the delivery app showing where the truck is during the delivery time. The delivery person was careful and courteous. The time to wait for the chair was very responsible. An A+ experience.

Deanna
Sterling, VA
1/6/2018
Although several mistakes were made with the furniture we ordered, Bassett customer service was outstanding. I will definitely shop at Bassett again as well as recommend Bassett to others.

Christa
Sterling, VA
1/3/2018
Great bed. Superior quality. Delivery truck drove down our neighbors yard. We did have a light snow and I guess they did not think they could use a hand cart but if they had called, I would have driven to the end of the drive instead of them damaging my neighbors grass.

Bassett Response:  
We called the customer to apologize and we are currently asking for their neigbor to call us at the store so we can address any issues that were caused by our delivery team.
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