Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Sterling
21315 Windmill Parc Drive
Sterling,  VA  20166

(703) 444-7283

 
   

Store Hours
Mon-Sat 10 am- 8pm
Sun 12pm-6pm

HGTV HOME™ Design Studio

Book a Design Appointment

45
Customer Reviews
4.62 out of 5 stars
Bassett Home Furnishings
21315 Windmill Parc Drive
Sterling
VA
20166
(703) 444-7283
4.62 45
    2/2/2017 • Richard & Donna

    Great sales staff, professional home delivery, great communication

    10/19/2016 • Carole

    Customer did not leave a comment.

    10/24/2016 • Pat & Kay

    Customer did not leave a comment.

    1/22/2017 • Richard & Donna

    Excellent communication regarding delivery time. Sales staff and delivery men very friendly, helpful...

    10/6/2016 • Tim &Nancy

    I love the quality of the furniture, and the staff is great! Soraya Tamaddon has gone above and beyond...

    11/4/2016 • Thomas

    I enjoyed the entire experience. Our decorator was fantastic and really listened to our wants, desires,...

    11/6/2016 • Christian

    The sale folks at the store we purchased the couch from were wonderful. The fellas that delivered the...

    9/1/2016 • Andre

    Everything was done really well. Sales person was very nice and courteous. Delivery time was provided a...

    10/14/2016 • Craig

    A good experience on all sides

    12/17/2016 • Sue

    Customer did not leave a comment.

    7/27/2016 • Erika

    The whole experience was amazing. The store is well organized and our seller was great. Delivery was...

    11/2/2016 • Denise

    Dina Ferman, design consultant, was incredible to work with. She helped me every step of my design...

    9/1/2016 • Paul

    The buying process was perfect, but the delivery team did some damage to the furniture. This was most...

    11/9/2016 • Tim &Nancy

    Everything!

    11/9/2016 • Jason

    Chelsie was very easy to work with. She was very knowledgeable about interior design, patient and made...

    7/21/2016 • Iris

    Customer did not leave a comment.

    8/6/2016 • John & Jamie

    Design consultant Chelsea Wocoski was simply a pleasure to work with throughout the entire process. She...

    12/23/2016 • Tim

    My husband and I have purchased a lot from Bassett as we had moved and downsized our home into a new...

    7/26/2016 • Christine

    Sarah, our design consultant, was excellent! She understood immediately what we wanted! Her choices...

    11/7/2016 • John & Jamie

    Customer did not leave a comment.

    8/10/2016 • Janet

    Customer did not leave a comment.

    9/8/2016 • Michael

    Made the buffet but I am still waiting for 2 shelved that were ordered with the buffer

    9/22/2016 • Swetha

    Our experience with Bassett has been very fulfilling. I really liked the various options you have....

    9/29/2016 • John

    Excellent advice from sales person; excellent product selection; ease of change in order necessary to...

    7/7/2016 • Carolyn

    Customer did not leave a comment.

    11/5/2016 • Gail

    Was Right there by my side the whole way thru the whole process from buying the furniture to getting it...

    2/1/2017 • Dru

    Customer did not leave a comment.

    8/4/2016 • Kerri

    It was a pleasure working with Stephanie!

    2/2/2017 • Tim

    Soraya is our decorator who helped us with decorating our new condo! She is amazing and we love our new...

    9/8/2016 • Nancy

    Deanna Nash did an excellent job showing me options without making me feel pressure. She even helped to...

    8/25/2016 • Ashima

    Customer did not leave a comment.

    9/18/2016 • Michael

    Customer did not leave a comment.

    12/1/2016 • Lindsay

    I really really like being able to track the delivery truck to make sure someone is home at the...

    1/12/2017 • Archana

    I would definitely recommend Bassett to friends, you have very unique statement piece furniture....

    12/1/2016 • Nancy

    The furniture is beautiful and arrived in 38 days. My sales person, Kelley Cain in Sterling, VA was...

    7/14/2016 • Nabiha

    Sale person Reem was very knowledgeable & helpful. Store Manager helped me to get the store del on...

    8/25/2016 • Jim And Sue

    Everything went great. Sarah Lampazzi had just the right touch in answering our questions and helping us...

Read All Reviews for this Store
45 Customer Reviews
4.62 out of 5 stars



1-45 OF 45 CUSTOMER REVIEWS
sorted by date

Kaira
Sterling, VA
2/11/2017
Originally told 30 days for custom pieces and it took more than double with no communication from the staff.

Bassett Response:  
Customer was informed at point of sale that there would be a delay because she was purchasing a new finish.

Richard & Donna
Sterling, VA
2/2/2017
Great sales staff, professional home delivery, great communication

Tim
Sterling, VA
2/2/2017
Soraya is our decorator who helped us with decorating our new condo! She is amazing and we love our new furniture from Bassett! It's still a work in progress, with more Bassett shopping to come! Love the quality of Bassett's furniture, and also the artwork pieces throughout the store, of which we also purchased several! Then the drapery is simply beautiful too! We have spent a lot of money, but so worth every penny!

Dru
Sterling, VA
2/1/2017
Customer did not leave a comment.

Richard & Donna
Sterling, VA
1/22/2017
Excellent communication regarding delivery time. Sales staff and delivery men very friendly, helpful and professional.

Anjali
Sterling, VA
1/19/2017
The promotion was for 30 day delivery, but my couch was not ready for 60 days.

Bassett Response:  
Customer was made aware of the back order.

David&Amy
Sterling, VA
1/13/2017
The customer service during the sale and delivery were great. Unfortunately there were many minor defects with the delivered product which is creating the need for a technician to come service the furniture. Scheduling that visit is a below average experience.

Archana
Sterling, VA
1/12/2017
I would definitely recommend Bassett to friends, you have very unique statement piece furniture. Customer service is excellent.

Rezvan
Sterling, VA
1/5/2017
I really had a great experience at Basset until I talked to Walter at sterling location on the phone today. I called to inquire about my order and delivery date. He was so unprofessional and disrespectful. He Made me so upset that I would not recommend Basset to any of my friends.

Bassett Response:  
We reached out to Ms. Heidari to apologize. We will also use this opportunity as a training lesson.

Tim
Sterling, VA
12/23/2016
My husband and I have purchased a lot from Bassett as we had moved and downsized our home into a new condo! We absolutely love everything about Bassett! The quality of the furniture, the exceptional sales consultant , Soraya Tamaddon, who has helped me through out the whole process of getting the "right look" for our new place! All the sales persons we have encountered at Bassett have been great! I have spread the word to other friends, who have also bought there furniture at Bassett! Even the window measurement person is very good at what he does too! I forget his name, but he is "French" in origin. The delivery persons as well were polite, and prompt! Love Bassett!

Sue
Sterling, VA
12/17/2016
Customer did not leave a comment.

Nancy
Sterling, VA
12/1/2016
The furniture is beautiful and arrived in 38 days. My sales person, Kelley Cain in Sterling, VA was very helpful and made the experience fun. Our delivery men worked quickly and efficiently, using great care and asking us to direct exactly where and how we wanted the furniture placed. I am thrilled with my experience.

Lindsay
Sterling, VA
12/1/2016
I really really like being able to track the delivery truck to make sure someone is home at the appropriate time without having to take 3 hours off from work for a 10 minute delivery.

Henry
Sterling, VA
11/29/2016
I arranged for the product to be picked up at a store. I received a phone call that my product was ready for pickup. I promptly went to the store and received my product and even asked if that was everything. I was assured it was but once I got home and began unpacking the item, I realized a major piece was missing. I called the store immediately, the person who assisted me was not available, and the person who answered verified my other pieces had not been properly marked / identified from their end. I then had to wait a week or so until I was able to pick up the remaining items. Poor customer service and attention to details.

Bassett Response:  
We apologized to the customer and thanked him for his feedback. This will help us improve our customer service and provide the customer with a better experience.

Jason
Sterling, VA
11/9/2016
Chelsie was very easy to work with. She was very knowledgeable about interior design, patient and made the ordering process easy and hassle free.

Tim &Nancy
Sterling, VA
11/9/2016
Everything!

John & Jamie
Sterling, VA
11/7/2016
Customer did not leave a comment.

Christian
Sterling, VA
11/6/2016
The sale folks at the store we purchased the couch from were wonderful. The fellas that delivered the product were professional and did a wonderful job. Great over all experience!!

Gail
Sterling, VA
11/5/2016
Was Right there by my side the whole way thru the whole process from buying the furniture to getting it in my home.

Thomas
Sterling, VA
11/4/2016
I enjoyed the entire experience. Our decorator was fantastic and really listened to our wants, desires, and respected our budget. She kept us informed on sales that would help and came out after our furniture was delivered to make sure it was perfect. Delivery was a day late, but they were very respectful and thoughtful when they did arrive.

Denise
Sterling, VA
11/2/2016
Dina Ferman, design consultant, was incredible to work with. She helped me every step of my design selection, coming to my home on the first visit and then being there when the delivery team arrived to set everything up. I'm very happy with my selections as a result of her input and recommendations.

Chaney
Sterling, VA
10/25/2016
Customer did not leave a comment.

Pat & Kay
Sterling, VA
10/24/2016
Customer did not leave a comment.

Carole
Sterling, VA
10/19/2016
Customer did not leave a comment.

Tamaica
Sterling, VA
10/17/2016
Customer did not leave a comment.

Craig
Sterling, VA
10/14/2016
A good experience on all sides

Tim &Nancy
Sterling, VA
10/6/2016
I love the quality of the furniture, and the staff is great! Soraya Tamaddon has gone above and beyond in helping us pick out our new furniture and we look forward to continue to work with her in future purchases! The delivery was good, Jose and Urial were very professional and good with setting up our furniture! We will continue to buy from Bassett!

John
Sterling, VA
9/29/2016
Excellent advice from sales person; excellent product selection; ease of change in order necessary to satisfy deminsions of the room; extra help in arranging furniture after delivery.

Swetha
Sterling, VA
9/22/2016
Our experience with Bassett has been very fulfilling. I really liked the various options you have. Cherry on the top was that we could customize the couch options - like the build, legs, cloth and most importantly the cushion firmness which what we wanted. I would definitely shop more and recommend Bassett to my friends and family.

Michael
Sterling, VA
9/18/2016
Customer did not leave a comment.

Nancy
Sterling, VA
9/8/2016
Deanna Nash did an excellent job showing me options without making me feel pressure. She even helped to get my 11 year old to select a more reasonable color for the furniture that will grow with him and remain a nice color. I changed my my mind a few days later about one of the pieces and spoke to a nice man on the phone and he adjusted my order without any major issue. It was a very pleasant interaction. Upon delivery I noticed the pulls weren't metal as they were originally ordered. Again I contacted the store. I received a very nice phone call and the issue was resolved quickly. The male even offered to drive the new pulls to me when they arrive. That's excellent customer service.

Michael
Sterling, VA
9/8/2016
Made the buffet but I am still waiting for 2 shelved that were ordered with the buffer

Andre
Sterling, VA
9/1/2016
Everything was done really well. Sales person was very nice and courteous. Delivery time was provided a day ahead of time and delivered within the window promised. Furniture was in perfect condition. Everything went well.

Paul
Sterling, VA
9/1/2016
The buying process was perfect, but the delivery team did some damage to the furniture. This was most likely done getting it off the truck. Fortunately, I was able to correct the problems myself.

Jim And Sue
Sterling, VA
8/25/2016
Everything went great. Sarah Lampazzi had just the right touch in answering our questions and helping us pick out fabric for our new sectional sofa. The 30 day delivery and style really clinched our decision. The scheduling worked great, and the delivery guys were great too, polite, quick and efficient!

Ashima
Sterling, VA
8/25/2016
Customer did not leave a comment.

Janet
Sterling, VA
8/10/2016
Customer did not leave a comment.

John & Jamie
Sterling, VA
8/6/2016
Design consultant Chelsea Wocoski was simply a pleasure to work with throughout the entire process. She listened as we described what we were interested in purchasing, and we were pleased to learn we could design our own kitchen table and chairs. She was very helpful in showing us how our table would look on the computer as we made decisions about the pedestal, the table edge, color, and chair upholstery. We will definitely return for our next furniture purchase.

Kerri
Sterling, VA
8/4/2016
It was a pleasure working with Stephanie!

Erika
Sterling, VA
7/27/2016
The whole experience was amazing. The store is well organized and our seller was great. Delivery was just as scheduled.

Christine
Sterling, VA
7/26/2016
Sarah, our design consultant, was excellent! She understood immediately what we wanted! Her choices were exactly what I was looking for! And she stopped by to make sure everything was as ordered and we were happy with it! Delivery staff were very courteous, considerate of the furniture and the floors,etc. They made sure the placement of pieces was exactly as I wanted! The only negative was how long we had to wait, longer than the 30 day claimer. But it was worth it!

Iris
Sterling, VA
7/21/2016
Customer did not leave a comment.

Nabiha
Sterling, VA
7/14/2016
Sale person Reem was very knowledgeable & helpful. Store Manager helped me to get the store del on time. Del staff was very good. Thanks.

Carolyn
Sterling, VA
7/7/2016
Customer did not leave a comment.

John
Sterling, VA
6/29/2016
The sales staff, store manager, and delivery guys were great. Communication between the store, warehouse, and hq is terrible. We found out a week after our purchase that the bed we chose wasn't available. We were then offered a new selection at the same price which we accepted and found out it wouldn't be delivered for 3 months. This is information you should have when making a purchase.
Page 1 of 1
 
Copyright © 2003-2016 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies