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Bassett Home Furnishings
Houston
3625 Southwest Freeway
Houston,  TX  77027

(281) 840-5352

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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205
Customer Reviews
4.39 out of 5 stars
Bassett Home Furnishings
3625 Southwest Freeway
Houston
TX
77027
(281) 840-5352
4.39 205
    1/7/2015 • Lori

    Customer did not leave a comment.

    2/6/2015 • Robert

    Customer did not leave a comment.

    7/26/2017 • Brandi

    Alton was amazing at the store on the Southwest Freeway in Houston, TX. He was extremely helpful in the...

    2/27/2016 • Audrey

    Customer did not leave a comment.

    2/11/2016 • Richard &Cheryl

    The salesman was amazing with the advice he gave us. The delivery men were on time and very meticulous...

    3/9/2017 • Bill

    The whole process from sales to delivery was exemplary. Sofa was delivered in approx 60% of the 30-day...

    2/17/2017 • Suzanne

    Customer did not leave a comment.

    12/15/2016 • Jayne

    Customer service and delivery process was excellent.

    3/10/2016 • Khalid

    choices are good prices are reasonable and feel very welcomed at the showroom

    7/1/2017 • Wanda

    Mr.Troy Broussard was very patient and helped with our concerns about having firm seating to help with...

    8/20/2015 • Calvin

    The saleman did not pressure me to buy and offer excelllent opinions.

    7/13/2017 • David

    Sales associates very pleasant and easy to work with. I will be back.

    5/28/2015 • Sue

    Quality products, great design

    6/5/2016 • Bob

    Out sales lady was terrific. She spent all the time we needed in buying our sofa. We will be back to see...

    12/10/2015 • C Ronald

    performed as a good quality store should thx.crc

    9/10/2015 • Kelly

    The store displays were creative and will thought out. They created helpful visuals for my own home....

    7/2/2015 • Kailyn

    Alton, our design rep was fantastic, he really took the extra time to make sure the furniture we were...

    8/27/2015 • Kathryn

    Matched the fabric pattern on seams excellently

    5/12/2016 • Michael

    Customer did not leave a comment.

    4/29/2016 • John

    Customer did not leave a comment.

    1/15/2015 • Brandi

    Friendly and knowledgeable sales staff; helpful, timely and friendly delivery men. Overall, great...

    11/6/2015 • Diane

    The salesperson was very helpful in assisting me select my sofa and fabric. The sofa was ready before...

    2/16/2015 • Laura Lee

    Listening to what I was looking for and not trying to sell me more than I wanted or sell me something I...

    5/7/2017 • Abigail

    Troy Broussard was very patient and courteous. I had a lot of questions since this was a big purchase...

    4/15/2016 • Irene

    The interior designer who worked with us was very accommodating and helpful. This service is part of why...

    6/30/2016 • Ken

    Customer did not leave a comment.

    2/9/2017 • Aamer

    Customer did not leave a comment.

    2/27/2015 • Matthew

    Customer did not leave a comment.

    6/8/2016 • Joe & Sally

    Our Houston sale lady was outstanding. We purchased from Bassett and her about 8 years ago from the same...

    9/5/2015 • Blaed

    Everyone that we dealt with had great customer service.

    5/1/2015 • Docia

    Delivery team was courteous and fast.

    1/6/2016 • Rose

    Absolutely everything....well done!!!!

    9/3/2015 • Beverly

    Karl was very helpful and friendly in helping me

    9/29/2016 • Deborah

    Very good sales help with making selection based on my needs. Once sofa arrived at warehouse, it was...

    3/24/2016 • Angela

    Karl Sternberg is an excellent designer and such a pleasure to work with. I look forward to more...

    2/25/2016 • Dion

    This is the third purchase i have made from Bassett and all the sales staff have been very friendly,...

    5/2/2016 • Amanda /Daniel

    We've had an overall positive experience in all our purchases.

    9/24/2016 • Lee

    Excellent sales experience. Great delivery. On time and we like our sofa.

    3/3/2017 • Jamie

    I loved the entire experience. I appreciated the help finding exactly what I wanted. The quality shows....

    11/19/2015 • Betty

    Debra Goodman, design consultant, was extremely helpful in making decisions----she takes the time it...

    7/6/2016 • Karla

    The ease of ordering over the phone. Alton Tucker's customer service style was awesome on the phone and...

    6/15/2017 • Sohini

    Customer did not leave a comment.

    1/5/2017 • Michael

    Customer did not leave a comment.

    1/29/2016 • Susan

    Salesperson was exceptional

    7/23/2015 • Betty

    An experienced decorator was invaluable---took lots of time to help me make choices.

    3/20/2017 • Rachelle

    Customer did not leave a comment.

    8/3/2017 • Kim & Kurt

    Our experience was fantastic from the beginning to end. Karl Sternberg our sales and design consultant...

    3/19/2015 • Monique

    I was impressed with the packaging of the product. I also enjoyed that it included the tools needed to...

    8/13/2015 • Maria

    Decoration

    7/8/2016 • Nikki

    The customer service and delivery team were perfect in every way.The store is beautiful and the sales...

    10/20/2016 • Roberto

    Customer did not leave a comment.

    3/24/2016 • Katie

    Customer did not leave a comment.

    9/8/2016 • Darlene

    Customer did not leave a comment.

    2/18/2016 • Ann Marie

    The delivery experience would've been tops, except that the wrong size mattress was delivered. Still...

    8/3/2017 • Carol

    My sales rep, Debra, was really patient with me and all the questions I had. I actually picked up the...

    9/1/2016 • Shelly

    Customer did not leave a comment.

    1/6/2016 • Ruth

    I Really appreciate the salesperson Nancy Norton for helping me get over my fairs and pulling together...

    2/19/2016 • Susan

    I am extremely happy about the quality of the furniture I purchased. It looks beautiful in the house....

    1/5/2017 • Gerald/Rosamond

    Customer did not leave a comment.

    3/22/2016 • Susan

    We appreciated the extra touches of quality that Basset weaves into the shopping experience - the folder...

    5/21/2015 • Jean

    phoned and sent email to confirm delivery ! provided delivery tracking !

    7/16/2015 • David

    1. Honesty--my home had flooded and we had lost everything. I needed sofa but couldn't afford much. The...

    9/11/2015 • Jeff

    Just the quality of the furniture we received.

    4/16/2016 • Brad

    Customer did not leave a comment.

    6/25/2016 • Carol

    Victoria Cohen at the SW Freeway location in Houston, TX, is a remarkable designer and professional to...

    7/30/2015 • Loretta

    Provided exceptional customer service. The two men who made the delivery were professional and pleasant...

    2/26/2015 • Katha

    happy with 2nd delivery (1st attempt had a problem)

    12/1/2016 • Monica

    Debra G. hung in there over a long delay and helped me figure out style and measurements for draperies....

    11/12/2015 • Maryrose

    the whole experience was very pleasant! Love the product. Well made by americans!

    8/4/2017 • Mea

    Friendly and courteous.

    4/23/2016 • Elaine & Bert

    Elaine and I were impressed by cordiality of your staff. They all were most helpful . The...

    7/9/2015 • Erin

    Every part of the process was smooth sailing. It was easy to purchase the piece online. I appreciated...

    4/15/2016 • Abinavam

    Very impressed with your professionalism and courteous service - from the time we stepped into the...

    8/25/2016 • Anton & Marilyn

    The sales person was extremely knowledgeable and helpful in assisting us in selecting our furniture. The...

    2/27/2015 • John

    I bought a couch for sale online, but when I dropped in the store I received the same help if I would...

    1/26/2017 • Carla

    Customer did not leave a comment.

    10/14/2016 • Denise

    Karl, our sales rep, was very generous with his time and gave great decorating tips. Moving staff was...

    9/20/2015 • Linda

    Customer did not leave a comment.

    2/3/2015 • Stacy

    Yes. Shopping at Bassett is enjoyable with a lot of fabric choices to select from.

    11/30/2015 • Marie

    Troy (sales staff) was professional and patient with me. I was trying to set up a spare bedroom before...

    3/24/2017 • Carl

    Customer did not leave a comment.

    6/29/2017 • George & Betsy

    Great experience from start to finish!

    1/26/2017 • Susan & James

    I had a large order and everything came in except one rug. I appreciated the fact that you delivered...

    8/11/2016 • Eugenia

    Good experience, coming back this weekend.

    9/1/2016 • Ellen

    Professional and not pushy sales person. Excellent and efficient delivery service. Delivery gentlemen...

    4/13/2016 • Marilyn

    Customer did not leave a comment.

    6/8/2017 • Charvette

    The sales person Alton was very professional and pleasant. My previous experience was very bad and Alton...

    6/5/2015 • Kristy

    The salesman (Troy Broussard) was so helpful and informative. The customer service with the delivery...

    8/26/2015 • Dayna

    Love Karl, our sales person! He was very helpful and had great design insight.

    1/7/2015 • Louise

    The sales associate was great. No pressure but informative. I would buy from her again. Delivery was...

    6/23/2016 • Lillian

    Customer did not leave a comment.

    11/3/2016 • Sheena

    Your customer service with my dilemma was exceptional. I didn't have to fight with anyone, the store...

    1/14/2015 • Mindy

    Our sales associate was excellent about following up with us after our purchase and again after the...

    10/15/2015 • Charlene

    all of it was great

    6/4/2015 • Jose

    Delivery experience was regarding the time frame. I was given a delivery date of about 30 days after...

    8/17/2017 • Joshua

    The entire experience was perfect, from start to finish. So glad we got exactly what we wanted in such...

    4/27/2017 • Stephanie

    My sales person, Alton was great.

    3/5/2016 • Julie

    Customer did not leave a comment.

    9/22/2016 • Debora

    Customer did not leave a comment.

    5/28/2015 • Paige

    Customer did not leave a comment.

    7/17/2015 • Carolina

    Excellent Customer Service, Delivery on time.

    2/13/2015 • Stephanie

    It was over all a pleasant experience. But the delivery men were out standing.

    7/21/2017 • Nancy

    Salesman great! Product-Love! Receptionist at store was awful!! Wouldn't get off her cell-looked like...

    4/30/2017 • Pauline & Barry

    Customer did not leave a comment.

    1/13/2016 • Samuel

    Customer did not leave a comment.

    4/1/2016 • Jessie

    Customer did not leave a comment.

    7/13/2016 • Gary

    Customer did not leave a comment.

    6/9/2016 • Steven & Regina

    Friendly, helpful service but still allowed us to browse and considered our own decorating tastes.

    3/26/2015 • Sherman

    Excellent services and products

    12/30/2014 • Lori

    Troy Broussard took time to talk to me and get to know me to be better able to assist me with my...

    7/7/2016 • Kathleen

    The two delivery guys were OUTSTANDING!! They were very knowledgable and great at answering all my...

    8/27/2015 • Ryan

    Home Delivery guys were super nice and put everything together for us. Thank you!

    5/24/2017 • Gayle

    Customer did not leave a comment.

    8/8/2017 • Maureen

    Sales people and delivery people were very professional - couldn't ask for better.

    9/27/2016 • Tami

    We loved working with the Bassett Designer to create the perfect Headboard for us!

    4/28/2016 • Emily

    Customer did not leave a comment.

    1/22/2015 • Rajnikant

    Customer did not leave a comment.

    10/26/2016 • Shitij

    Customer did not leave a comment.

    4/8/2016 • Adriana

    Great customer service, welcoming environment and lots of furniture to choose from.

    11/19/2015 • Michael

    Our salesman was very helpful! He steered us towards the perfect furniture towards us without being the...

    12/31/2016 • Alvin Wesley

    Couch delivered on time and set up well. I think I got my monies worth.

    9/1/2016 • Ann

    Customer did not leave a comment.

    8/11/2016 • Jeannie

    Alton gave us great options to match up what we already had. The chairs exceeded my expectations and...

    5/14/2015 • Sherrie

    Customer did not leave a comment.

    12/2/2015 • Cynthia

    The salesman, Karl Sternberg, is the absolute best with design and customer service. The delivery men...

    11/12/2015 • Carmen

    I've purchased a custom couch, artwork, living room glass end tables, coffee table and a sofa table....

    7/30/2015 • Marla

    sales counselors I found helpful but not pushy. Delivery was quick.

    9/1/2016 • Terri

    We loved Alton at the store! He made us look like decorators and helped us with choices we would have...

    3/5/2015 • Adrienne

    I appreciated the time taken to walk me through my different options on styles and material on all the...

    4/7/2016 • Kim

    My entire experience was pleasant with Bassett. The sales associate Carl was great and the delivery was...

    11/3/2016 • Susan L

    Design, Quality, Delivery Bassett does it all exceptionally well.

    11/13/2015 • Carolyn

    Customer did not leave a comment.

    8/31/2016 • Willie Ann

    Communication of what to expect throughout the entire process.

    1/28/2016 • Theresa

    Great shopping experience with timely delivery.

    12/10/2015 • Mary Ann

    Delivered in the exact time frame promised & no problems with the order

    2/6/2015 • Shalini

    Customer did not leave a comment.

    11/12/2015 • Carmen

    Customer did not leave a comment.

    7/2/2015 • Maria

    Good quality and Sales Staff consultations

    7/24/2016 • Courtney

    I couldn't be happier with the help and guidance my husband and I received from Elizabeth Tigar at...

    4/23/2015 • Louis

    Quality workmanship of the product.

    1/29/2016 • Louis

    The patience on the Showroom floor by your representatives until a selection was made.

    4/15/2015 • Jones

    Sales person Deborah Goodman answered all of our questions and intervened to correct a delivery issue...

    1/23/2015 • David

    Customer did not leave a comment.

    3/2/2016 • Michelle

    Customer did not leave a comment.

    5/4/2016 • Daisy

    Customer did not leave a comment.

    9/13/2016 • Suzanne

    Home delivery people were very professional and friendly. However, we erroneously received a call at...

    3/24/2016 • Ann Marie

    Delivery dates were within the time promised and delivery was on time.

    11/15/2015 • Lynn

    I appreciated Karl coming to my house to help me pick out the best fabrics and styles of furniture for...

    3/2/2016 • Marie

    I was unsure about Bassett furniture but had seen the ads and the storefront from the highway and...

    12/29/2016 • Griselda

    Friendly staff, quick deivwry

Read All Reviews for this Store
205 Customer Reviews
4.39 out of 5 stars



1-50 OF 205 CUSTOMER REVIEWS
sorted by date

Joshua
Houston, TX
8/17/2017
The entire experience was perfect, from start to finish. So glad we got exactly what we wanted in such an easy way. Thank you!

Maureen
Houston, TX
8/8/2017
Sales people and delivery people were very professional - couldn't ask for better.

Monica
Houston, TX
8/5/2017
Customer did not leave a comment.

Mea
Houston, TX
8/4/2017
Friendly and courteous.

Kim & Kurt
Houston, TX
8/3/2017
Our experience was fantastic from the beginning to end. Karl Sternberg our sales and design consultant was the perfect match for us. Really enjoyed working with him. The guys that delivered our furniture we so helpful and careful. They went above and beyond to make the delivery perfect. I didn't catch their names but would like to give credit where credit is due! All in all great experience!

Carol
Houston, TX
8/3/2017
My sales rep, Debra, was really patient with me and all the questions I had. I actually picked up the item because this time it was only a small ottoman (last time it was a loveseat). However, I recommended Bassett to a friend who bought a headboard there! Both of us usually don't buy custom furniture at all but Bassett's furniture was too beautiful and the quality was too good to pass by

Brandi
Houston, TX
7/26/2017
Alton was amazing at the store on the Southwest Freeway in Houston, TX. He was extremely helpful in the entire process of choosing furniture, fabrics, pillows, etc. He made the experience fun and stress free. The delivery men were very helpful as well and put the furniture exactly where I wanted it and held each piece up for me to put felt pads in the bottom.

Charles
Houston, TX
7/22/2017
We selected the Provence Kg Bed, we elected to pickup from wharehouse. Husband only checked headboard and employees didn't unwrap and QC check the remaining pieces before it was loaded onto our vehicle. Once husband arrived home, we unpacked rails, slats and footer board and they were damaged / broken. Found issue with headboard. Reported problem to store, 5 days later part of the bed was repaired. New parts ordered and arrived several days later. We had to piece this new expensive bed together between delivery parts and ours. Extremely disappointing.

Bassett Response:  
We spoke with the customer who informed us she was thrilled with the level of customer service she received, the delivery teams, the store. She just was disappointed that the bed had problems in the first place. We offered to completely replace the bed but she declined and says it looks beautiful but it was just a long process to make that happen. She thanked us for our quick response and follow through.

Nancy
Houston, TX
7/21/2017
Salesman great! Product-Love! Receptionist at store was awful!! Wouldn't get off her cell-looked like Facebook. Told the salesman that it was very much a turn off. He said that lots of people complain, but the manager, who greeted me, loves her!!! Not a great first impression. Thankfully, I loved what I was buying. Store is on SW Freeway in Houston, TX.

David & Loretta
Houston, TX
7/17/2017
Provide a better explanation of the finish on the furniture. My understanding of "distressed" is very different from the finish on the furniture I received. Provide better customer service after the sale. I sent in pictures of the furniture I was concerned about as I was instructed to do. I received a voicemail message from Customer Service saying that the manager was gone for the day. That is the only communication I received. This is unsatisfactory and will definitely influence my decision to purchase anything from Bassett again.

Bassett Response:  
Mr. Elledge have been contacted and scheduled for service. They thanked us for reaching out and assured us they are enjoying their furniture. we apologized for the slow reaction to their requests. A service ticket has been opened and the CCS team has been addressed in regards to handling this situation and how important timely follow-up is in dealing with such issues.

David
Houston, TX
7/13/2017
Sales associates very pleasant and easy to work with. I will be back.

Wanda
Houston, TX
7/1/2017
Mr.Troy Broussard was very patient and helped with our concerns about having firm seating to help with aging parents. He showed us many options but allowed us to reach a decision without being pressured. We are extremely happy with our sectiona and intend to return in the future for other purchases.

George & Betsy
Houston, TX
6/29/2017
Great experience from start to finish!

Brent
Houston, TX
6/19/2017
Customer did not leave a comment.

Sohini
Houston, TX
6/15/2017
Customer did not leave a comment.

Charvette
Houston, TX
6/8/2017
The sales person Alton was very professional and pleasant. My previous experience was very bad and Alton changed that experience for me. I will continue to be a customer in the future because of him and I love the furniture I purchased.

Gayle
Houston, TX
5/24/2017
Customer did not leave a comment.

Abigail
Houston, TX
5/7/2017
Troy Broussard was very patient and courteous. I had a lot of questions since this was a big purchase for me and he went above and beyond to ensure that I was satisfied with my purchase. Thank you to Troy and Bassett. I love my sofa!!

Pauline & Barry
Houston, TX
4/30/2017
Customer did not leave a comment.

Stephanie
Houston, TX
4/27/2017
My sales person, Alton was great.

Carl
Houston, TX
3/24/2017
Customer did not leave a comment.

Rachelle
Houston, TX
3/20/2017
Customer did not leave a comment.

Bill
Houston, TX
3/9/2017
The whole process from sales to delivery was exemplary. Sofa was delivered in approx 60% of the 30-day guarantee period. My wife is really pleased with the way the product fits with her furnishing concept. Well done to all concerned

Jamie
Houston, TX
3/3/2017
I loved the entire experience. I appreciated the help finding exactly what I wanted. The quality shows. Thank you.

Suzanne
Houston, TX
2/17/2017
Customer did not leave a comment.

Aamer
Houston, TX
2/9/2017
Customer did not leave a comment.

Susan & James
Houston, TX
1/26/2017
I had a large order and everything came in except one rug. I appreciated the fact that you delivered the furniture (so I wouldn't have to wait) and then when the rug came in, you came back out to deliver it without charging me an extra delivery fee.

Carla
Houston, TX
1/26/2017
Customer did not leave a comment.

Reeta
Houston, TX
1/6/2017
Sofa arrived with black marks

Gerald/Rosamond
Houston, TX
1/5/2017
Customer did not leave a comment.

Michael
Houston, TX
1/5/2017
Customer did not leave a comment.

Michael
Houston, TX
1/1/2017
The date we were told for pick up was not met and I was not called to receive an update. I tried calling the store I bought my furniture from they would not answer the phones. I tried calling for 3 days. I then called another store in the Houston area and I was told they could not help me because the sale was mad at another store and they were not able to pull up my order in the system.

Bassett Response:  
We are sorry that the product was not to the customer's liking or expectations and that the customer service communications were crossed. Our company cares about the customer experience. We have offered several resolutions for the customer.

Alvin Wesley
Houston, TX
12/31/2016
Couch delivered on time and set up well. I think I got my monies worth.

Griselda
Houston, TX
12/29/2016
Friendly staff, quick deivwry

Jayne
Houston, TX
12/15/2016
Customer service and delivery process was excellent.

Monica
Houston, TX
12/1/2016
Debra G. hung in there over a long delay and helped me figure out style and measurements for draperies. They look great! I did not rate home delivery because I picked up the product from your store.

Susan
Houston, TX
11/23/2016
Wrong style of recliner delivered. Waiting for replacement. Manager reordered quickly.

Lee & Alice
Houston, TX
11/10/2016
First time Bassett customer so we'll see how the furniture works out.

Sheena
Houston, TX
11/3/2016
Your customer service with my dilemma was exceptional. I didn't have to fight with anyone, the store manager, Michael, took care of me and my order, promptly and to my satisfaction! I look forward to my replacements coming in soon!

Susan L
Houston, TX
11/3/2016
Design, Quality, Delivery Bassett does it all exceptionally well.

Georgie
Houston, TX
10/30/2016
Home delivery of furniture was not a good experience. Dallas the delivery man botched the cutting of my carpet pad. He placed dirty shoe prints on my wall and sweated on my new leather chair and ottoman. Furniture issues - legs of leather chair were not put on correctly and the 2 Blue swivel chairs came with contrasting stitching! These issues need to be corrected before I would recommend any of my friends!

Bassett Response:  
The customer did come into our store and we explained that the stitching was up to manufacturing standards.

Shitij
Houston, TX
10/26/2016
Customer did not leave a comment.

Sobia
Houston, TX
10/26/2016
Customer did not leave a comment.

Bassett Response:  
We have resolved the customers concerns.

Roberto
Houston, TX
10/20/2016
Customer did not leave a comment.

Denise
Houston, TX
10/14/2016
Karl, our sales rep, was very generous with his time and gave great decorating tips. Moving staff was very polite, on time and took great care in placing our sectional. Sectional is very well constructed and should last a lifetime. All went well.

Patricia
Houston, TX
10/6/2016
Customer did not leave a comment.

Deborah
Houston, TX
9/29/2016
Very good sales help with making selection based on my needs. Once sofa arrived at warehouse, it was delivered to me on day specified. Delivered in professional manner and they made sure i was satisfied. My thanks to all involved!!

Tami
Houston, TX
9/27/2016
We loved working with the Bassett Designer to create the perfect Headboard for us!

Lee
Houston, TX
9/24/2016
Excellent sales experience. Great delivery. On time and we like our sofa.

Debora
Houston, TX
9/22/2016
Customer did not leave a comment.
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