Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Houston
3625 Southwest Freeway
Houston,  TX  77027

(281) 840-5352

Store Hours
Mon-Sat 10-8
Sun 12-6


HGTV HOME™ Design Studio

Book a Design Appointment

270
Customer Reviews
4.4 out of 5 stars
Bassett Home Furnishings
3625 Southwest Freeway
Houston
TX
77027
(281) 840-5352
4.4 270
    9/12/2017 • Doug & Paula

    Everything - start to finish!

    1/5/2017 • Michael

    Customer did not leave a comment.

    9/27/2016 • Tami

    We loved working with the Bassett Designer to create the perfect Headboard for us!

    9/1/2016 • Ellen

    Professional and not pushy sales person. Excellent and efficient delivery service. Delivery gentlemen...

    5/4/2016 • Daisy

    Customer did not leave a comment.

    11/16/2017 • Jason

    The sales staff and delivery team at this store are working extremely hard to make...

    10/12/2017 • Renee

    Customer did not leave a comment.

    3/7/2018 • Diane

    My designer Elizabeth was awesome and I highly recommend her

    7/23/2015 • Betty

    An experienced decorator was invaluable---took lots of time to help me make choices.

    6/9/2016 • Steven & Regina

    Friendly, helpful service but still allowed us to browse and considered our own decorating tastes.

    2/21/2018 • Kim

    Had a wonderful experience from the picking out the fabric and designs, to order and delivery. My...

    4/9/2018 • Michelle & Doug

    The delivery was excellent. They were a little early, but called about 15 minutes before arrival, which...

    8/17/2017 • Joshua

    The entire experience was perfect, from start to finish. So glad we got exactly what we wanted in such...

    2/18/2016 • Ann Marie

    The delivery experience would've been tops, except that the wrong size mattress was delivered. Still...

    11/9/2017 • Christine

    Customer did not leave a comment.

    12/30/2014 • Lori

    Troy Broussard took time to talk to me and get to know me to be better able to assist me with my...

    2/13/2015 • Stephanie

    It was over all a pleasant experience. But the delivery men were out standing.

    12/2/2015 • Cynthia

    The salesman, Karl Sternberg, is the absolute best with design and customer service. The delivery men...

    11/6/2015 • Diane

    The salesperson was very helpful in assisting me select my sofa and fabric. The sofa was ready before...

    7/21/2017 • Nancy

    Salesman great! Product-Love! Receptionist at store was awful!! Wouldn't get off her cell-looked like...

    9/27/2017 • Adrienne

    Staff was helpful and patient as I went through all the fabric options. Couch was delivered much sooner...

    9/1/2016 • Ann

    Customer did not leave a comment.

    2/19/2016 • Susan

    I am extremely happy about the quality of the furniture I purchased. It looks beautiful in the house....

    3/24/2016 • Katie

    Customer did not leave a comment.

    2/6/2015 • Shalini

    Customer did not leave a comment.

    1/26/2017 • Carla

    Customer did not leave a comment.

    1/22/2015 • Rajnikant

    Customer did not leave a comment.

    3/7/2018 • Suzanne

    Customer did not leave a comment.

    8/31/2016 • Willie Ann

    Communication of what to expect throughout the entire process.

    4/16/2016 • Brad

    Customer did not leave a comment.

    3/9/2018 • Pamela

    Karl was instrumental in helping us coordinate a house full of furniture after we lost everything in the...

    4/27/2017 • Stephanie

    My sales person, Alton was great.

    6/5/2016 • Bob

    Out sales lady was terrific. She spent all the time we needed in buying our sofa. We will be back to see...

    11/12/2017 • Marjorie

    Friendly staff

    7/8/2016 • Nikki

    The customer service and delivery team were perfect in every way.The store is beautiful and the sales...

    2/14/2018 • Diane

    Amazing service and we received our sectional in less than a month!!!’n

    9/13/2016 • Suzanne

    Home delivery people were very professional and friendly. However, we erroneously received a call at...

    8/8/2017 • Maureen

    Sales people and delivery people were very professional - couldn't ask for better.

    2/16/2015 • Laura Lee

    Listening to what I was looking for and not trying to sell me more than I wanted or sell me something I...

    11/12/2015 • Carmen

    Customer did not leave a comment.

    1/26/2017 • Susan & James

    I had a large order and everything came in except one rug. I appreciated the fact that you delivered...

    4/5/2018 • Nancy

    I just love my new furniture! It is perfect!

    8/27/2015 • Ryan

    Home Delivery guys were super nice and put everything together for us. Thank you!

    3/20/2017 • Rachelle

    Customer did not leave a comment.

    1/6/2016 • Ruth

    I Really appreciate the salesperson Nancy Norton for helping me get over my fairs and pulling together...

    2/11/2016 • Richard &Cheryl

    The salesman was amazing with the advice he gave us. The delivery men were on time and very meticulous...

    11/19/2015 • Betty

    Debra Goodman, design consultant, was extremely helpful in making decisions----she takes the time it...

    12/10/2015 • C Ronald

    performed as a good quality store should thx.crc

    7/2/2015 • Maria

    Good quality and Sales Staff consultations

    3/22/2018 • Alva

    The sales and delivery staff were awesome !

    6/23/2016 • Lillian

    Customer did not leave a comment.

    8/26/2015 • Dayna

    Love Karl, our sales person! He was very helpful and had great design insight.

    12/7/2017 • Urban

    Customer did not leave a comment.

    2/15/2018 • Dominique

    The Design Consultant was outstanding. He was really personable and helpful. The delivery team was...

    5/14/2015 • Sherrie

    Customer did not leave a comment.

    1/6/2016 • Rose

    Absolutely everything....well done!!!!

    11/12/2015 • Maryrose

    the whole experience was very pleasant! Love the product. Well made by americans!

    2/9/2018 • Maria

    Sales staff was very knowledgeable in all options available. Friendly and effective process for...

    1/19/2018 • Andrew & Becky

    Customer did not leave a comment.

    4/15/2016 • Irene

    The interior designer who worked with us was very accommodating and helpful. This service is part of why...

    9/28/2017 • Linda

    This is not the first time we've used Bassett. They continue to be a great place for us. Debra was very...

    6/5/2015 • Kristy

    The salesman (Troy Broussard) was so helpful and informative. The customer service with the delivery...

    9/21/2017 • Dion

    We have bought many pieces from Basset and find their quality and service to be among the best.

    11/15/2015 • Lynn

    I appreciated Karl coming to my house to help me pick out the best fabrics and styles of furniture for...

    11/19/2015 • Michael

    Our salesman was very helpful! He steered us towards the perfect furniture towards us without being the...

    1/4/2018 • Cheryl & David

    I signed the tablet acknowledging delivery. When they were leaving I noticed the door was damaged. They...

    3/3/2017 • Jamie

    I loved the entire experience. I appreciated the help finding exactly what I wanted. The quality shows....

    5/2/2016 • Amanda /Daniel

    We've had an overall positive experience in all our purchases.

    4/23/2015 • Louis

    Quality workmanship of the product.

    3/1/2018 • Clarence

    Customer did not leave a comment.

    9/1/2016 • Terri

    We loved Alton at the store! He made us look like decorators and helped us with choices we would have...

    6/29/2017 • George & Betsy

    Great experience from start to finish!

    5/12/2016 • Michael

    Customer did not leave a comment.

    2/17/2017 • Suzanne

    Customer did not leave a comment.

    1/11/2018 • Chella

    Vizette at the Houston store was very helpful in guiding me to what I really needed for my small space...

    4/13/2016 • Marilyn

    Customer did not leave a comment.

    5/28/2015 • Sue

    Quality products, great design

    4/5/2018 • Alton

    Customer did not leave a comment.

    1/5/2017 • Gerald/Rosamond

    Customer did not leave a comment.

    1/29/2016 • Susan

    Salesperson was exceptional

    7/13/2016 • Gary

    Customer did not leave a comment.

    11/12/2015 • Carmen

    I've purchased a custom couch, artwork, living room glass end tables, coffee table and a sofa table....

    8/20/2015 • Calvin

    The saleman did not pressure me to buy and offer excelllent opinions.

    5/24/2017 • Gayle

    Customer did not leave a comment.

    2/27/2018 • Sam

    Alton was great. He helped us purchase furniture for multiple rooms.

    8/24/2017 • Leon

    Customer did not leave a comment.

    6/8/2017 • Charvette

    The sales person Alton was very professional and pleasant. My previous experience was very bad and Alton...

    3/24/2016 • Ann Marie

    Delivery dates were within the time promised and delivery was on time.

    1/29/2018 • Scott

    Customer did not leave a comment.

    4/29/2016 • John

    Customer did not leave a comment.

    1/7/2015 • Louise

    The sales associate was great. No pressure but informative. I would buy from her again. Delivery was...

    2/26/2015 • Katha

    happy with 2nd delivery (1st attempt had a problem)

    2/6/2015 • Robert

    Customer did not leave a comment.

    11/13/2015 • Carolyn

    Customer did not leave a comment.

    2/27/2015 • John

    I bought a couch for sale online, but when I dropped in the store I received the same help if I would...

    1/20/2018 • Carmen

    Customer did not leave a comment.

    3/5/2015 • Adrienne

    I appreciated the time taken to walk me through my different options on styles and material on all the...

    4/11/2018 • Lina

    Customer did not leave a comment.

    2/9/2018 • Bobbi

    Your delivery men are the best! The same gentlemen delivered my last purchase and they are on time and...

    3/10/2016 • Khalid

    choices are good prices are reasonable and feel very welcomed at the showroom

    10/15/2015 • Charlene

    all of it was great

    8/27/2015 • Kathryn

    Matched the fabric pattern on seams excellently

    3/5/2016 • Julie

    Customer did not leave a comment.

    2/27/2016 • Audrey

    Customer did not leave a comment.

    3/19/2018 • John & Joy

    Alton was a true professional. He even came to our house to help place the furniture when it was...

    4/15/2016 • Abinavam

    Very impressed with your professionalism and courteous service - from the time we stepped into the...

    10/20/2016 • Roberto

    Customer did not leave a comment.

    9/11/2015 • Jeff

    Just the quality of the furniture we received.

    4/30/2017 • Pauline & Barry

    Customer did not leave a comment.

    7/30/2015 • Marla

    sales counselors I found helpful but not pushy. Delivery was quick.

    2/5/2018 • Linda

    I thought my salesperson was excellent until she never returned my phone calls or text messages and...

    12/6/2017 • Pamela

    The delivery team was somewhat short when they arrived declaring to take everything off the walls; I...

    8/25/2016 • Anton & Marilyn

    The sales person was extremely knowledgeable and helpful in assisting us in selecting our furniture. The...

    9/5/2015 • Blaed

    Everyone that we dealt with had great customer service.

    9/21/2017 • Laura & Michael

    Customer did not leave a comment.

    7/30/2015 • Loretta

    Provided exceptional customer service. The two men who made the delivery were professional and pleasant...

    5/21/2015 • Jean

    phoned and sent email to confirm delivery ! provided delivery tracking !

    3/2/2016 • Marie

    I was unsure about Bassett furniture but had seen the ads and the storefront from the highway and...

    12/1/2016 • Monica

    Debra G. hung in there over a long delay and helped me figure out style and measurements for draperies....

    4/11/2018 • Kathryn

    service was outstanding! unfortunately the welting on an arm chair was very crooked.

    1/23/2015 • David

    Customer did not leave a comment.

    5/7/2017 • Abigail

    Troy Broussard was very patient and courteous. I had a lot of questions since this was a big purchase...

    8/4/2017 • Mea

    Friendly and courteous.

    12/29/2016 • Griselda

    Friendly staff, quick deivwry

    12/27/2017 • Urban

    Customer did not leave a comment.

    6/15/2017 • Sohini

    Customer did not leave a comment.

    3/19/2015 • Monique

    I was impressed with the packaging of the product. I also enjoyed that it included the tools needed to...

    11/15/2017 • Edward

    Customer did not leave a comment.

    12/21/2017 • Carol

    Amazing quality custom chairs.. Bought 2 Ridgebury swivel gliders. Highly recommend them!

    9/1/2016 • Shelly

    Customer did not leave a comment.

    3/2/2016 • Michelle

    Customer did not leave a comment.

    9/22/2016 • Debora

    Customer did not leave a comment.

    1/7/2015 • Lori

    Customer did not leave a comment.

    8/11/2016 • Eugenia

    Good experience, coming back this weekend.

    2/3/2015 • Stacy

    Yes. Shopping at Bassett is enjoyable with a lot of fabric choices to select from.

    1/14/2015 • Mindy

    Our sales associate was excellent about following up with us after our purchase and again after the...

    1/15/2015 • Brandi

    Friendly and knowledgeable sales staff; helpful, timely and friendly delivery men. Overall, great...

    5/1/2015 • Docia

    Delivery team was courteous and fast.

    4/7/2016 • Kim

    My entire experience was pleasant with Bassett. The sales associate Carl was great and the delivery was...

    9/29/2016 • Deborah

    Very good sales help with making selection based on my needs. Once sofa arrived at warehouse, it was...

    11/3/2016 • Sheena

    Your customer service with my dilemma was exceptional. I didn't have to fight with anyone, the store...

    6/4/2015 • Jose

    Delivery experience was regarding the time frame. I was given a delivery date of about 30 days after...

    10/14/2016 • Denise

    Karl, our sales rep, was very generous with his time and gave great decorating tips. Moving staff was...

    6/30/2016 • Ken

    Customer did not leave a comment.

    1/3/2018 • Jay

    Karl Sternberg is absolutely top-notch. He's not only a great designer, he also listened to my needs and...

    11/30/2015 • Marie

    Troy (sales staff) was professional and patient with me. I was trying to set up a spare bedroom before...

    8/11/2016 • Jeannie

    Alton gave us great options to match up what we already had. The chairs exceeded my expectations and...

    1/29/2016 • Louis

    The patience on the Showroom floor by your representatives until a selection was made.

    2/21/2018 • Judy

    We love our chair...the fabric came out better than we expected. Only downside...our ottoman came with...

    4/15/2015 • Jones

    Sales person Deborah Goodman answered all of our questions and intervened to correct a delivery issue...

    3/26/2015 • Sherman

    Excellent services and products

    10/19/2017 • Marilynn

    Kerry Alter was my salesperson. She was excellent. So very helpful and listened and my finished product...

    6/8/2016 • Joe & Sally

    Our Houston sale lady was outstanding. We purchased from Bassett and her about 8 years ago from the same...

    7/13/2017 • David

    Sales associates very pleasant and easy to work with. I will be back.

    3/24/2017 • Carl

    Customer did not leave a comment.

    10/11/2017 • Allison

    Customer did not leave a comment.

    8/3/2017 • Kim & Kurt

    Our experience was fantastic from the beginning to end. Karl Sternberg our sales and design consultant...

    10/26/2016 • Shitij

    Customer did not leave a comment.

    7/17/2015 • Carolina

    Excellent Customer Service, Delivery on time.

    4/1/2016 • Jessie

    Customer did not leave a comment.

    1/3/2018 • Tommy

    Customer did not leave a comment.

    12/31/2016 • Alvin Wesley

    Couch delivered on time and set up well. I think I got my monies worth.

    1/31/2018 • Debra

    Only disappointment was the couch had a small cut in the fabric. I have been contacted to advise the...

    11/1/2017 • Sandi Reed

    Our sales person Karl was wonderful! So knowledgeable and patient. Can’t wait to use...

    11/3/2016 • Susan L

    Design, Quality, Delivery Bassett does it all exceptionally well.

    7/24/2016 • Courtney

    I couldn't be happier with the help and guidance my husband and I received from Elizabeth Tigar at...

    9/3/2015 • Beverly

    Karl was very helpful and friendly in helping me

    12/10/2015 • Mary Ann

    Delivered in the exact time frame promised & no problems with the order

    2/25/2016 • Dion

    This is the third purchase i have made from Bassett and all the sales staff have been very friendly,...

    3/22/2016 • Susan

    We appreciated the extra touches of quality that Basset weaves into the shopping experience - the folder...

    4/5/2018 • Leon

    Troy made our sales experience at the store a true delight! He was not only knowledgable, but was fun...

    3/24/2016 • Angela

    Karl Sternberg is an excellent designer and such a pleasure to work with. I look forward to more...

    9/20/2015 • Linda

    Customer did not leave a comment.

    12/15/2016 • Jayne

    Customer service and delivery process was excellent.

    7/9/2015 • Erin

    Every part of the process was smooth sailing. It was easy to purchase the piece online. I appreciated...

    1/13/2016 • Samuel

    Customer did not leave a comment.

    2/9/2017 • Aamer

    Customer did not leave a comment.

    7/26/2017 • Brandi

    Alton was amazing at the store on the Southwest Freeway in Houston, TX. He was extremely helpful in the...

    1/28/2016 • Theresa

    Great shopping experience with timely delivery.

    8/20/2017 • Stephen

    We had an extremely positive experience from choosing the right sectional to its delivery. Thank you to...

    8/13/2015 • Maria

    Decoration

    7/7/2016 • Kathleen

    The two delivery guys were OUTSTANDING!! They were very knowledgable and great at answering all my...

    9/24/2016 • Lee

    Excellent sales experience. Great delivery. On time and we like our sofa.

    4/23/2016 • Elaine & Bert

    Elaine and I were impressed by cordiality of your staff. They all were most helpful . The...

    9/8/2016 • Darlene

    Customer did not leave a comment.

    6/25/2016 • Carol

    Victoria Cohen at the SW Freeway location in Houston, TX, is a remarkable designer and professional to...

    2/27/2015 • Matthew

    Customer did not leave a comment.

    4/28/2016 • Emily

    Customer did not leave a comment.

    3/9/2017 • Bill

    The whole process from sales to delivery was exemplary. Sofa was delivered in approx 60% of the 30-day...

    7/16/2015 • David

    1. Honesty--my home had flooded and we had lost everything. I needed sofa but couldn't afford much. The...

    11/9/2017 • Jacqueline

    Customer did not leave a comment.

    9/28/2017 • Debbie

    Debra was knowledgeable and helpful in determining style and fabric for my sectional. Delivery was...

    4/5/2018 • Randall

    Customer did not leave a comment.

    9/10/2015 • Kelly

    The store displays were creative and will thought out. They created helpful visuals for my own home....

    4/8/2016 • Adriana

    Great customer service, welcoming environment and lots of furniture to choose from.

    7/1/2017 • Wanda

    Mr.Troy Broussard was very patient and helped with our concerns about having firm seating to help with...

    5/28/2015 • Paige

    Customer did not leave a comment.

    8/24/2017 • Derek

    Customer did not leave a comment.

    10/18/2017 • Courtney

    Customer did not leave a comment.

    7/2/2015 • Kailyn

    Alton, our design rep was fantastic, he really took the extra time to make sure the furniture we were...

    8/3/2017 • Carol

    My sales rep, Debra, was really patient with me and all the questions I had. I actually picked up the...

    7/6/2016 • Karla

    The ease of ordering over the phone. Alton Tucker's customer service style was awesome on the phone and...

Read All Reviews for this Store
270 Customer Reviews
4.4 out of 5 stars



1-50 OF 270 CUSTOMER REVIEWS
sorted by date

Kathryn
Houston, TX
4/11/2018
service was outstanding! unfortunately the welting on an arm chair was very crooked.

Lina
Houston, TX
4/11/2018
Customer did not leave a comment.

Michelle & Doug
Houston, TX
4/9/2018
The delivery was excellent. They were a little early, but called about 15 minutes before arrival, which gave me time to get home. Unloading and set up were quick and very well done. They were gone within 30 minutes. Excellent! The sales staff gave us plenty of time on our own to do our thing selecting fabric, etc. Helped us find the recliner which closed the deal. Furniture quality is excellent, which was the major reason we went to Basset. Overall we are very happy with our purchase.

Randall
Houston, TX
4/5/2018
Customer did not leave a comment.

Alton
Houston, TX
4/5/2018
Customer did not leave a comment.

Nancy
Houston, TX
4/5/2018
I just love my new furniture! It is perfect!

Leon
Houston, TX
4/5/2018
Troy made our sales experience at the store a true delight! He was not only knowledgable, but was fun to work with! Just the kind of sales people we like to work with. Delivery guys were also very good. They took care in the delivery process to make sure all was put together just right. And did I tell you how much we love the Bench Made furniture? Really beautiful, and beautifully made. Of the 3 furniture stores we ordered from, this was the delivery we looked forward to the most and it did not disappoint!

Alva
Houston, TX
3/22/2018
The sales and delivery staff were awesome !

John & Joy
Houston, TX
3/19/2018
Alton was a true professional. He even came to our house to help place the furniture when it was delivered. When a problem arose he & his manager stepped up & took care of the problem. Our daughter is now working with Alton

Pamela
Houston, TX
3/9/2018
Karl was instrumental in helping us coordinate a house full of furniture after we lost everything in the Harvey flood. Impeccable taste and great sense of humor. The delivery guys were fantastic. So friendly and extremely careful with each piece of furniture. They did not ding any walls!

Diane
Houston, TX
3/7/2018
My designer Elizabeth was awesome and I highly recommend her

Ayesha
Houston, TX
3/7/2018
My delivery is still not complete

Bassett Response:  
There was back and forth on the quantity's of the nightstands the customer wanted. Her final quantity was not updated on the order. We expedited the order to get the customer her additional nightstand.

Suzanne
Houston, TX
3/7/2018
Customer did not leave a comment.

Clarence
Houston, TX
3/1/2018
Customer did not leave a comment.

Sam
Houston, TX
2/27/2018
Alton was great. He helped us purchase furniture for multiple rooms.

Kim
Houston, TX
2/21/2018
Had a wonderful experience from the picking out the fabric and designs, to order and delivery. My “salesman” Christina Moreno at one of the Houston Tx stores was fabulous!

Judy
Houston, TX
2/21/2018
We love our chair...the fabric came out better than we expected. Only downside...our ottoman came with the wrong legs!! Our store is ordering correct legs...will hope they can be attached to the ottoman correctly!!

Melanie
Houston, TX
2/21/2018
I was not greeted when I walked in the store. The gentleman that helped me once I got someone was very nice and did a good job. The delivery guys were amazing. The quality is average. I think it could be better.

Linda
Houston, TX
2/21/2018
Jason Miller, manager of the Houston Hwy 59 store, went way beyond his normal duties to assist me. He is a fine young man and definitely knows design and colors.

Dominique
Houston, TX
2/15/2018
The Design Consultant was outstanding. He was really personable and helpful. The delivery team was also great. They were really careful unlike so many other delivery services.

Diane
Houston, TX
2/14/2018
Amazing service and we received our sectional in less than a month!!!’n

Maria
Houston, TX
2/14/2018
Customer did not leave a comment.

Maria
Houston, TX
2/9/2018
Sales staff was very knowledgeable in all options available. Friendly and effective process for us. Thank you!

Bobbi
Houston, TX
2/9/2018
Your delivery men are the best! The same gentlemen delivered my last purchase and they are on time and very helpful.

Linda
Houston, TX
2/5/2018
I thought my salesperson was excellent until she never returned my phone calls or text messages and never returned to my home as she said she would. Consequences: bar stools are too big and the wood color is all wrong for the area and material on seats looks totally colorless; rug ordered was smaller than what I have; only needed one table not two. I

Debra
Houston, TX
1/31/2018
Only disappointment was the couch had a small cut in the fabric. I have been contacted to advise the fabric has been ordered and the back panel will be replaced.

Scott
Houston, TX
1/29/2018
Customer did not leave a comment.

Carmen
Houston, TX
1/20/2018
Customer did not leave a comment.

Emma
Houston, TX
1/20/2018
The quality of one of my items was very good but the other was damaged.

Bassett Response:  
Mrs. Meneses was unhappy with one of her two end tables. She purchased them on clearance for 50% off on line. Due to depleted inventory levels there was no possibility of an exchange. The customer opted to eturn both of the tables.

Andrew & Becky
Houston, TX
1/19/2018
Customer did not leave a comment.

Chella
Houston, TX
1/11/2018
Vizette at the Houston store was very helpful in guiding me to what I really needed for my small space townhouse. The furniture turned out so much better than I even anticipated. Thanks Vizette!

Janet & Tex
Houston, TX
1/11/2018
The table and chairs we ordered are a disappointment. The two sides of the table top look like they belong to different tables. The chairs look poorly made and poorly finished. When I complained I was told a technician will come to my home to see what can be done. I’m not optimistic about how these issues can be fixed.

Bassett Response:  
We have addressed the customers concerns.

Cheryl & David
Houston, TX
1/4/2018
I signed the tablet acknowledging delivery. When they were leaving I noticed the door was damaged. They took a picture. We waited one week for a call that never came. I called Bassett, received rude service and was told no damaged was reported. She insisted I gave a 5 star review that I never gave. I wanted to wait to see how the damage was resolved before taking a survey.

Bassett Response:  
After a phone conversation with Mrs. Gutleber she has assured me that this will not stop her from shopping with us again. She loves her furniture, admitted that the delivery team was wonderful and that they are replacing her door. The customer service she received which she described as "rude" has been addressed. She admitted that she was angry at first but feels she may have overreacted.

Steve
Houston, TX
1/4/2018
lower prices

Bassett Response:  
Mr. Baldelli says that he loves everything about his custom sectional but that he feels he paid too much money for it. We have asked the designer to reach out to him regarding sales in the future and keep him posted about the best times to save money.

Jay
Houston, TX
1/3/2018
Karl Sternberg is absolutely top-notch. He's not only a great designer, he also listened to my needs and focused his design ideas on meeting those needs. I would highly recommend Karl and this Bassett Furniture store to others.

Tommy
Houston, TX
1/3/2018
Customer did not leave a comment.

Urban
Houston, TX
12/27/2017
Customer did not leave a comment.

Carol
Houston, TX
12/21/2017
Amazing quality custom chairs.. Bought 2 Ridgebury swivel gliders. Highly recommend them!

Urban
Houston, TX
12/7/2017
Customer did not leave a comment.

Pamela
Houston, TX
12/6/2017
The delivery team was somewhat short when they arrived declaring to take everything off the walls; I understand this but the tone was very abrupt and short. They became very frustrated when they encountered difficulty maneuvering the couch into the room. They were irritated they had to take the legs off of the couch. It worked out and the couch was delivered however, I had to repair and paint over damaged door frames. I understand it was a tight fit but their job is to manage “tight fits” and they just had trouble dealing with the situation.

Bassett Response:  
We have reached out to Pamela and her walls are being fixed by our repair team. She was thankful that we took care of her situation so quickly. This was a WEB order so she was surprised to be contacted by the store - but she says she appreciated it.

Patsy
Houston, TX
11/24/2017
The delivery cancelled several times. They were not cooperative with Time schedule of our condo. In the end I cancelled my purchase,

Bassett Response:  
Mrs. Scardino was allowed to cancel her purchase contrary to our terms and conditions. She did not want to wait the full 30 days. Her items were promised to her- in writing- in under 3 weeks. Her designer had led her to believe it would only take 3 weeks based on stock levels. We refunded her money and apologized for the misinformation. The DC responsible has been addressed and appropriate corrective action was taken. Despite the fact that all her items arrived within 30 days we lost the sale. We tried to save the relationship but we simply could not deliver her items as quickly as she wanted.

Jason
Houston, TX
11/16/2017
The sales staff and delivery team at this store are working extremely hard to make people’s design dreams come true. I love my new sectional and more than one Designer weighed in in my project to help me pick the right sofa and the right fabric- the Delivery team was amazingly clean and well mannered. They even took away the plastic and packing materials. Great experience!

Edward
Houston, TX
11/15/2017
Customer did not leave a comment.

Marjorie
Houston, TX
11/12/2017
Friendly staff

Christine
Houston, TX
11/9/2017
Customer did not leave a comment.

Jacqueline
Houston, TX
11/9/2017
Customer did not leave a comment.

Matt
Houston, TX
11/1/2017
The couch is defected. One part is stiched incorrectly. I reached out to customer care two days ago and I have not heard anything back. I would appreciate if someone can finally cantact me to resolve this issue.

Bassett Response:  
Mr. Lumelleau reported no defects upon delivery. We reached out to him to make sure he was happy and he was. It was only days later that he wrote an email to his sales person complaining of the stitching. That sales person was off for two days and immediately got him scheduled for a technician to come to his home upon finding out there was a problem. This is why it took two days to get back with him. Our CCS team reacted immediately upon learning of his situation and he is currently scheduled for service and understanding and aware of who to contact and how if he needs help in the future. He is happy now.

Sandi Reed
Houston, TX
11/1/2017
Our sales person Karl was wonderful! So knowledgeable and patient. Can’t wait to use him again. Couches ready early delivery was right on time. We could not be happier

Marilynn
Houston, TX
10/19/2017
Kerry Alter was my salesperson. She was excellent. So very helpful and listened and my finished product excellent what I wanted. She called every week and kept me informed of my production update. Could not of had a nicer person and so glad she was my designer. Would use her again in a heartbeat and would highly recommend her to anyone shopping for beautifully crafted furniture custom furniture. She is an asset to Bassett Furinture. Marilynn King

Courtney
Houston, TX
10/18/2017
Customer did not leave a comment.
Page 1 of 6
 
Copyright © 2003-2018 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies