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Bassett Home Furnishings
Houston
3625 Southwest Freeway
Houston,  TX  77027

(281) 840-5352

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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192
Customer Reviews
4.39 out of 5 stars
Bassett Home Furnishings
3625 Southwest Freeway
Houston
TX
77027
(281) 840-5352
4.39 192
    1/14/2015 • Mindy

    Our sales associate was excellent about following up with us after our purchase and again after the...

    6/5/2016 • Bob

    Out sales lady was terrific. She spent all the time we needed in buying our sofa. We will be back to see...

    2/25/2016 • Dion

    This is the third purchase i have made from Bassett and all the sales staff have been very friendly,...

    5/4/2016 • Daisy

    Customer did not leave a comment.

    4/30/2017 • Pauline & Barry

    Customer did not leave a comment.

    2/26/2015 • Katha

    happy with 2nd delivery (1st attempt had a problem)

    12/29/2016 • Griselda

    Friendly staff, quick deivwry

    9/13/2016 • Suzanne

    Home delivery people were very professional and friendly. However, we erroneously received a call at...

    4/27/2017 • Stephanie

    My sales person, Alton was great.

    5/7/2017 • Abigail

    Troy Broussard was very patient and courteous. I had a lot of questions since this was a big purchase...

    3/22/2016 • Susan

    We appreciated the extra touches of quality that Basset weaves into the shopping experience - the folder...

    10/14/2016 • Denise

    Karl, our sales rep, was very generous with his time and gave great decorating tips. Moving staff was...

    8/27/2015 • Kathryn

    Matched the fabric pattern on seams excellently

    2/27/2016 • Audrey

    Customer did not leave a comment.

    3/5/2015 • Adrienne

    I appreciated the time taken to walk me through my different options on styles and material on all the...

    11/19/2015 • Michael

    Our salesman was very helpful! He steered us towards the perfect furniture towards us without being the...

    4/15/2015 • Jones

    Sales person Deborah Goodman answered all of our questions and intervened to correct a delivery issue...

    1/5/2017 • Michael

    Customer did not leave a comment.

    6/15/2017 • Sohini

    Customer did not leave a comment.

    9/20/2015 • Linda

    Customer did not leave a comment.

    7/16/2015 • David

    1. Honesty--my home had flooded and we had lost everything. I needed sofa but couldn't afford much. The...

    1/5/2017 • Gerald/Rosamond

    Customer did not leave a comment.

    6/25/2016 • Carol

    Victoria Cohen at the SW Freeway location in Houston, TX, is a remarkable designer and professional to...

    12/10/2015 • C Ronald

    performed as a good quality store should thx.crc

    2/9/2017 • Aamer

    Customer did not leave a comment.

    4/13/2016 • Marilyn

    Customer did not leave a comment.

    11/30/2015 • Marie

    Troy (sales staff) was professional and patient with me. I was trying to set up a spare bedroom before...

    9/1/2016 • Ellen

    Professional and not pushy sales person. Excellent and efficient delivery service. Delivery gentlemen...

    1/6/2016 • Ruth

    I Really appreciate the salesperson Nancy Norton for helping me get over my fairs and pulling together...

    6/9/2016 • Steven & Regina

    Friendly, helpful service but still allowed us to browse and considered our own decorating tastes.

    5/12/2016 • Michael

    Customer did not leave a comment.

    1/29/2016 • Louis

    The patience on the Showroom floor by your representatives until a selection was made.

    2/16/2015 • Laura Lee

    Listening to what I was looking for and not trying to sell me more than I wanted or sell me something I...

    11/12/2015 • Carmen

    Customer did not leave a comment.

    2/6/2015 • Shalini

    Customer did not leave a comment.

    7/6/2016 • Karla

    The ease of ordering over the phone. Alton Tucker's customer service style was awesome on the phone and...

    7/30/2015 • Marla

    sales counselors I found helpful but not pushy. Delivery was quick.

    3/24/2016 • Ann Marie

    Delivery dates were within the time promised and delivery was on time.

    3/19/2015 • Monique

    I was impressed with the packaging of the product. I also enjoyed that it included the tools needed to...

    4/7/2016 • Kim

    My entire experience was pleasant with Bassett. The sales associate Carl was great and the delivery was...

    8/26/2015 • Dayna

    Love Karl, our sales person! He was very helpful and had great design insight.

    1/15/2015 • Brandi

    Friendly and knowledgeable sales staff; helpful, timely and friendly delivery men. Overall, great...

    9/1/2016 • Shelly

    Customer did not leave a comment.

    1/26/2017 • Susan & James

    I had a large order and everything came in except one rug. I appreciated the fact that you delivered...

    4/29/2016 • John

    Customer did not leave a comment.

    5/21/2015 • Jean

    phoned and sent email to confirm delivery ! provided delivery tracking !

    8/31/2016 • Willie Ann

    Communication of what to expect throughout the entire process.

    4/15/2016 • Irene

    The interior designer who worked with us was very accommodating and helpful. This service is part of why...

    11/3/2016 • Susan L

    Design, Quality, Delivery Bassett does it all exceptionally well.

    7/23/2015 • Betty

    An experienced decorator was invaluable---took lots of time to help me make choices.

    7/24/2016 • Courtney

    I couldn't be happier with the help and guidance my husband and I received from Elizabeth Tigar at...

    7/30/2015 • Loretta

    Provided exceptional customer service. The two men who made the delivery were professional and pleasant...

    12/15/2016 • Jayne

    Customer service and delivery process was excellent.

    11/15/2015 • Lynn

    I appreciated Karl coming to my house to help me pick out the best fabrics and styles of furniture for...

    4/8/2016 • Adriana

    Great customer service, welcoming environment and lots of furniture to choose from.

    11/6/2015 • Diane

    The salesperson was very helpful in assisting me select my sofa and fabric. The sofa was ready before...

    6/5/2015 • Kristy

    The salesman (Troy Broussard) was so helpful and informative. The customer service with the delivery...

    1/6/2016 • Rose

    Absolutely everything....well done!!!!

    3/24/2017 • Carl

    Customer did not leave a comment.

    9/24/2016 • Lee

    Excellent sales experience. Great delivery. On time and we like our sofa.

    1/22/2015 • Rajnikant

    Customer did not leave a comment.

    1/7/2015 • Lori

    Customer did not leave a comment.

    1/28/2016 • Theresa

    Great shopping experience with timely delivery.

    10/15/2015 • Charlene

    all of it was great

    2/3/2015 • Stacy

    Yes. Shopping at Bassett is enjoyable with a lot of fabric choices to select from.

    1/13/2016 • Samuel

    Customer did not leave a comment.

    6/30/2016 • Ken

    Customer did not leave a comment.

    9/1/2016 • Ann

    Customer did not leave a comment.

    9/10/2015 • Kelly

    The store displays were creative and will thought out. They created helpful visuals for my own home....

    2/27/2015 • John

    I bought a couch for sale online, but when I dropped in the store I received the same help if I would...

    2/13/2015 • Stephanie

    It was over all a pleasant experience. But the delivery men were out standing.

    3/24/2016 • Katie

    Customer did not leave a comment.

    11/12/2015 • Maryrose

    the whole experience was very pleasant! Love the product. Well made by americans!

    9/11/2015 • Jeff

    Just the quality of the furniture we received.

    11/3/2016 • Sheena

    Your customer service with my dilemma was exceptional. I didn't have to fight with anyone, the store...

    5/28/2015 • Sue

    Quality products, great design

    3/24/2016 • Angela

    Karl Sternberg is an excellent designer and such a pleasure to work with. I look forward to more...

    4/23/2015 • Louis

    Quality workmanship of the product.

    11/13/2015 • Carolyn

    Customer did not leave a comment.

    3/10/2016 • Khalid

    choices are good prices are reasonable and feel very welcomed at the showroom

    5/1/2015 • Docia

    Delivery team was courteous and fast.

    6/4/2015 • Jose

    Delivery experience was regarding the time frame. I was given a delivery date of about 30 days after...

    1/23/2015 • David

    Customer did not leave a comment.

    7/9/2015 • Erin

    Every part of the process was smooth sailing. It was easy to purchase the piece online. I appreciated...

    6/8/2017 • Charvette

    The sales person Alton was very professional and pleasant. My previous experience was very bad and Alton...

    8/13/2015 • Maria

    Decoration

    8/11/2016 • Eugenia

    Good experience, coming back this weekend.

    3/2/2016 • Michelle

    Customer did not leave a comment.

    7/2/2015 • Kailyn

    Alton, our design rep was fantastic, he really took the extra time to make sure the furniture we were...

    5/24/2017 • Gayle

    Customer did not leave a comment.

    9/22/2016 • Debora

    Customer did not leave a comment.

    3/9/2017 • Bill

    The whole process from sales to delivery was exemplary. Sofa was delivered in approx 60% of the 30-day...

    7/7/2016 • Kathleen

    The two delivery guys were OUTSTANDING!! They were very knowledgable and great at answering all my...

    10/20/2016 • Roberto

    Customer did not leave a comment.

    8/20/2015 • Calvin

    The saleman did not pressure me to buy and offer excelllent opinions.

    2/6/2015 • Robert

    Customer did not leave a comment.

    7/2/2015 • Maria

    Good quality and Sales Staff consultations

    10/26/2016 • Shitij

    Customer did not leave a comment.

    11/12/2015 • Carmen

    I've purchased a custom couch, artwork, living room glass end tables, coffee table and a sofa table....

    3/3/2017 • Jamie

    I loved the entire experience. I appreciated the help finding exactly what I wanted. The quality shows....

    2/11/2016 • Richard &Cheryl

    The salesman was amazing with the advice he gave us. The delivery men were on time and very meticulous...

    2/19/2016 • Susan

    I am extremely happy about the quality of the furniture I purchased. It looks beautiful in the house....

    12/30/2014 • Lori

    Troy Broussard took time to talk to me and get to know me to be better able to assist me with my...

    6/8/2016 • Joe & Sally

    Our Houston sale lady was outstanding. We purchased from Bassett and her about 8 years ago from the same...

    2/18/2016 • Ann Marie

    The delivery experience would've been tops, except that the wrong size mattress was delivered. Still...

    3/5/2016 • Julie

    Customer did not leave a comment.

    8/11/2016 • Jeannie

    Alton gave us great options to match up what we already had. The chairs exceeded my expectations and...

    9/29/2016 • Deborah

    Very good sales help with making selection based on my needs. Once sofa arrived at warehouse, it was...

    7/8/2016 • Nikki

    The customer service and delivery team were perfect in every way.The store is beautiful and the sales...

    4/16/2016 • Brad

    Customer did not leave a comment.

    9/8/2016 • Darlene

    Customer did not leave a comment.

    12/1/2016 • Monica

    Debra G. hung in there over a long delay and helped me figure out style and measurements for draperies....

    2/27/2015 • Matthew

    Customer did not leave a comment.

    4/28/2016 • Emily

    Customer did not leave a comment.

    5/14/2015 • Sherrie

    Customer did not leave a comment.

    9/1/2016 • Terri

    We loved Alton at the store! He made us look like decorators and helped us with choices we would have...

    4/1/2016 • Jessie

    Customer did not leave a comment.

    3/20/2017 • Rachelle

    Customer did not leave a comment.

    12/10/2015 • Mary Ann

    Delivered in the exact time frame promised & no problems with the order

    9/3/2015 • Beverly

    Karl was very helpful and friendly in helping me

    3/2/2016 • Marie

    I was unsure about Bassett furniture but had seen the ads and the storefront from the highway and...

    5/2/2016 • Amanda /Daniel

    We've had an overall positive experience in all our purchases.

    1/29/2016 • Susan

    Salesperson was exceptional

    1/26/2017 • Carla

    Customer did not leave a comment.

    2/17/2017 • Suzanne

    Customer did not leave a comment.

    9/27/2016 • Tami

    We loved working with the Bassett Designer to create the perfect Headboard for us!

    12/31/2016 • Alvin Wesley

    Couch delivered on time and set up well. I think I got my monies worth.

    4/15/2016 • Abinavam

    Very impressed with your professionalism and courteous service - from the time we stepped into the...

    6/23/2016 • Lillian

    Customer did not leave a comment.

    8/25/2016 • Anton & Marilyn

    The sales person was extremely knowledgeable and helpful in assisting us in selecting our furniture. The...

    7/17/2015 • Carolina

    Excellent Customer Service, Delivery on time.

    3/26/2015 • Sherman

    Excellent services and products

    12/2/2015 • Cynthia

    The salesman, Karl Sternberg, is the absolute best with design and customer service. The delivery men...

    8/27/2015 • Ryan

    Home Delivery guys were super nice and put everything together for us. Thank you!

    5/28/2015 • Paige

    Customer did not leave a comment.

    1/7/2015 • Louise

    The sales associate was great. No pressure but informative. I would buy from her again. Delivery was...

    11/19/2015 • Betty

    Debra Goodman, design consultant, was extremely helpful in making decisions----she takes the time it...

    7/13/2016 • Gary

    Customer did not leave a comment.

    4/23/2016 • Elaine & Bert

    Elaine and I were impressed by cordiality of your staff. They all were most helpful . The...

    9/5/2015 • Blaed

    Everyone that we dealt with had great customer service.

Read All Reviews for this Store
192 Customer Reviews
4.39 out of 5 stars



1-50 OF 192 CUSTOMER REVIEWS
sorted by date

Brent
Houston, TX
6/19/2017
Customer did not leave a comment.

Sohini
Houston, TX
6/15/2017
Customer did not leave a comment.

Charvette
Houston, TX
6/8/2017
The sales person Alton was very professional and pleasant. My previous experience was very bad and Alton changed that experience for me. I will continue to be a customer in the future because of him and I love the furniture I purchased.

Gayle
Houston, TX
5/24/2017
Customer did not leave a comment.

Abigail
Houston, TX
5/7/2017
Troy Broussard was very patient and courteous. I had a lot of questions since this was a big purchase for me and he went above and beyond to ensure that I was satisfied with my purchase. Thank you to Troy and Bassett. I love my sofa!!

Pauline & Barry
Houston, TX
4/30/2017
Customer did not leave a comment.

Stephanie
Houston, TX
4/27/2017
My sales person, Alton was great.

Carl
Houston, TX
3/24/2017
Customer did not leave a comment.

Rachelle
Houston, TX
3/20/2017
Customer did not leave a comment.

Bill
Houston, TX
3/9/2017
The whole process from sales to delivery was exemplary. Sofa was delivered in approx 60% of the 30-day guarantee period. My wife is really pleased with the way the product fits with her furnishing concept. Well done to all concerned

Jamie
Houston, TX
3/3/2017
I loved the entire experience. I appreciated the help finding exactly what I wanted. The quality shows. Thank you.

Suzanne
Houston, TX
2/17/2017
Customer did not leave a comment.

Aamer
Houston, TX
2/9/2017
Customer did not leave a comment.

Susan & James
Houston, TX
1/26/2017
I had a large order and everything came in except one rug. I appreciated the fact that you delivered the furniture (so I wouldn't have to wait) and then when the rug came in, you came back out to deliver it without charging me an extra delivery fee.

Carla
Houston, TX
1/26/2017
Customer did not leave a comment.

Reeta
Houston, TX
1/6/2017
Sofa arrived with black marks

Gerald/Rosamond
Houston, TX
1/5/2017
Customer did not leave a comment.

Michael
Houston, TX
1/5/2017
Customer did not leave a comment.

Michael
Houston, TX
1/1/2017
The date we were told for pick up was not met and I was not called to receive an update. I tried calling the store I bought my furniture from they would not answer the phones. I tried calling for 3 days. I then called another store in the Houston area and I was told they could not help me because the sale was mad at another store and they were not able to pull up my order in the system.

Bassett Response:  
We are sorry that the product was not to the customer's liking or expectations and that the customer service communications were crossed. Our company cares about the customer experience. We have offered several resolutions for the customer.

Alvin Wesley
Houston, TX
12/31/2016
Couch delivered on time and set up well. I think I got my monies worth.

Griselda
Houston, TX
12/29/2016
Friendly staff, quick deivwry

Jayne
Houston, TX
12/15/2016
Customer service and delivery process was excellent.

Monica
Houston, TX
12/1/2016
Debra G. hung in there over a long delay and helped me figure out style and measurements for draperies. They look great! I did not rate home delivery because I picked up the product from your store.

Susan
Houston, TX
11/23/2016
Wrong style of recliner delivered. Waiting for replacement. Manager reordered quickly.

Lee & Alice
Houston, TX
11/10/2016
First time Bassett customer so we'll see how the furniture works out.

Sheena
Houston, TX
11/3/2016
Your customer service with my dilemma was exceptional. I didn't have to fight with anyone, the store manager, Michael, took care of me and my order, promptly and to my satisfaction! I look forward to my replacements coming in soon!

Susan L
Houston, TX
11/3/2016
Design, Quality, Delivery Bassett does it all exceptionally well.

Georgie
Houston, TX
10/30/2016
Home delivery of furniture was not a good experience. Dallas the delivery man botched the cutting of my carpet pad. He placed dirty shoe prints on my wall and sweated on my new leather chair and ottoman. Furniture issues - legs of leather chair were not put on correctly and the 2 Blue swivel chairs came with contrasting stitching! These issues need to be corrected before I would recommend any of my friends!

Bassett Response:  
The customer did come into our store and we explained that the stitching was up to manufacturing standards.

Shitij
Houston, TX
10/26/2016
Customer did not leave a comment.

Sobia
Houston, TX
10/26/2016
Customer did not leave a comment.

Bassett Response:  
We have resolved the customers concerns.

Roberto
Houston, TX
10/20/2016
Customer did not leave a comment.

Denise
Houston, TX
10/14/2016
Karl, our sales rep, was very generous with his time and gave great decorating tips. Moving staff was very polite, on time and took great care in placing our sectional. Sectional is very well constructed and should last a lifetime. All went well.

Patricia
Houston, TX
10/6/2016
Customer did not leave a comment.

Deborah
Houston, TX
9/29/2016
Very good sales help with making selection based on my needs. Once sofa arrived at warehouse, it was delivered to me on day specified. Delivered in professional manner and they made sure i was satisfied. My thanks to all involved!!

Tami
Houston, TX
9/27/2016
We loved working with the Bassett Designer to create the perfect Headboard for us!

Lee
Houston, TX
9/24/2016
Excellent sales experience. Great delivery. On time and we like our sofa.

Debora
Houston, TX
9/22/2016
Customer did not leave a comment.

Gary
Houston, TX
9/14/2016
I never received a call back.

Bassett Response:  
The store has followed up with the customer and the customer is satisfied.

Suzanne
Houston, TX
9/13/2016
Home delivery people were very professional and friendly. However, we erroneously received a call at 8:10am that someone would be arriving in 20 minutes, despite a 930am-130pm time frame. I had to leave work because I thought someone would be there before my husband could be home at 930am. The call was wrong - and no one arrived until 1030am.

Darlene
Houston, TX
9/8/2016
Customer did not leave a comment.

Ellen
Houston, TX
9/1/2016
Professional and not pushy sales person. Excellent and efficient delivery service. Delivery gentlemen were pleasant and took great care delivering and setting up my furniture purchase.

Ann
Houston, TX
9/1/2016
Customer did not leave a comment.

Shelly
Houston, TX
9/1/2016
Customer did not leave a comment.

Terri
Houston, TX
9/1/2016
We loved Alton at the store! He made us look like decorators and helped us with choices we would have never picked and we love it. The delivery team was very professional and we love the quality of the product

Willie Ann
Houston, TX
8/31/2016
Communication of what to expect throughout the entire process.

Anton & Marilyn
Houston, TX
8/25/2016
The sales person was extremely knowledgeable and helpful in assisting us in selecting our furniture. The delivery staff arrived early and did a nice job. The only criticism in the entire process was that we were not updated on the status of our furniture and had to call to find out.

Eugenia
Houston, TX
8/11/2016
Good experience, coming back this weekend.

Jeannie
Houston, TX
8/11/2016
Alton gave us great options to match up what we already had. The chairs exceeded my expectations and we love them!

Thomas
Houston, TX
8/2/2016
Initial sales and delivery were fine, but one item was apparently damaged before delivery. Getting the replacement piece was terrible. I was never given any updates and no one could give me info when I called. It really shouldn't be that hard, especially when you have my e-mail address. It really ruined the entire experience. I had planned on getting more furniture from Bassett, but now I'm not sure.

Courtney
Houston, TX
7/24/2016
I couldn't be happier with the help and guidance my husband and I received from Elizabeth Tigar at Bassett. She was professional, knowledgeable, and fun to work with. Our furniture is beautiful and well made. The delivery men were very courteous and professional. I can't wait to come back and finish our home!
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