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Bassett Home Furnishings
Houston
17955 North Freeway
Houston,  TX  77090

(832) 436-2330

Store Hours
Mon-Sat 10-8
Sun 12-6


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253
Customer Reviews
4.54 out of 5 stars
Bassett Home Furnishings
17955 North Freeway
Houston
TX
77090
(832) 436-2330
4.54 253
    12/19/2014 • Bill & Adele

    Quality of the service and the product!

    11/20/2015 • Marc & Connie

    fabric quality, joiner system for sectional, great home delivery staff and set up, knowledgeable sales...

    10/1/2015 • Linda

    I love everything at Bassett and so like the way you can make your tables and chairs..The fabrics are...

    1/20/2017 • Dany

    Customer did not leave a comment.

    10/5/2017 • Russ And Debbie

    Customer did not leave a comment.

    10/29/2016 • Erin & Chris

    Josette is very knowledgeable of her products and very good with her customers. We will look for her...

    10/18/2017 • Amy B

    Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs,...

    3/5/2017 • Mary Ellen

    Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was...

    5/1/2016 • Ben And Brenda

    Has ottoman made to match sectional

    5/28/2015 • Sydnee

    We attentive service by the whole team at the Bassett store on the North Freeway in Houston. Answered...

    7/21/2016 • Maggie

    Once again Becky Tinner is the best sales person a customer could ask for I requested Oscar...

    1/15/2017 • Ernesto

    Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were...

    12/31/2014 • Melanie

    Customer did not leave a comment.

    12/31/2014 • Marcus And Mara

    Marilyn Montgomery, our design consultant, spend alot of time with us helping us decide which table...

    4/28/2016 • Bernie

    Sales person(Becky Tinner) made a great effort to make sure my purchase would work in my home; including...

    1/6/2017 • Darcy

    Customer did not leave a comment.

    12/22/2016 • Wilma

    Customer did not leave a comment.

    5/4/2017 • Jeanean

    Good communications; deliveries were timely. The sofa I received has a lot of noise (squeak) issues and...

    4/23/2015 • Suzy

    The entire experience was superior. The salesman Ruben was so patient and helpful figuring out the right...

    4/15/2016 • Robert & Toni

    Customer did not leave a comment.

    10/26/2016 • Linda

    Your design consultant Debi was wonderful to work with. She was very personable and knowledgeable. I...

    7/6/2015 • Mike & Debbie

    Debbie Nikols is amazing! She helps me order exactly what I need, follows up on the delivery and is on...

    10/22/2015 • Thomas

    Friendly and knowledgeable staff. Great delivery and friendly.

    4/14/2015 • Luisa &

    Service. From the sales lady (Debi Young) to the customer service (Essy DeLeon) they all did a fantastic...

    1/4/2015 • Debra

    You made the sale more personal, as if finding exactly what I wanted was more important than just making...

    8/17/2017 • Yevettes

    By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for...

    9/1/2016 • Katherine

    Salesperson's knowledge of products. Delivery within 30 days. Quality of product.

    3/19/2015 • Helen

    Customer did not leave a comment.

    3/4/2015 • Anne

    Good product at good price Great sales staff

    9/28/2017 • Yevettes

    Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and...

    7/17/2015 • Tom & Christa

    This is our second purchase from Bassett. As with our first experience, the sales consultant was very...

    2/4/2016 • Chris And

    Our sales consultant, Marilyn, was very knowledgable and had a great ideas to help us complete our...

    8/12/2017 • Paige

    Customer did not leave a comment.

    1/26/2017 • Mariellyn

    We moved from out of state and needed many items for our new home and our design consultant, Brickelle...

    9/26/2015 • Mike & Debbie

    The efficiency of order to delivery is excellent. That's why we keep coming back! Debbie Nickols is...

    3/8/2017 • Judy

    Customer did not leave a comment.

    9/9/2016 • Lawren

    Customer did not leave a comment.

    8/30/2017 • Stephanie

    Extremely helpful and friendly from start to finish!

    8/7/2015 • Linda

    I like Bassett products for your quality and style

    8/17/2017 • James & Teresa

    Customer did not leave a comment.

    2/11/2016 • Mitch

    quality is very high.

    10/18/2017 • Christine

    Customer did not leave a comment.

    4/15/2015 • Sydnee

    Debi Young, our salesperson, did an outstanding job assisting us with ordering pieces and making sure...

    10/28/2016 • Abel And Debbie

    Customer did not leave a comment.

    4/1/2016 • Lisa

    Customer did not leave a comment.

    1/13/2016 • Elyse

    Customer did not leave a comment.

    7/30/2015 • Russ

    Great experience…start to finish.

    2/23/2017 • Chris & Karen

    Debi Young was a great help and went well above expectations with our purchases.

    4/23/2015 • Elaine

    The shopping experience was very good; sales person very knowledgeable. I was impressed with my...

    8/10/2016 • Paul

    Customer did not leave a comment.

    1/24/2017 • Ricardo

    The person at the store was amazing, she had great taste and great ideas.

    2/6/2015 • Preferred

    Met the schedule; good quality product

    3/25/2016 • Alison

    My salesman was great - helped me pick a fabric that goes beautifully in my living room. Made me feel...

    10/6/2016 • Gail

    Customer did not leave a comment.

    4/28/2016 • Quiana

    The delivery was excellent. They were there well before the delivery window I was given so that is...

    6/8/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant, please give a shout out for Brickelle Gregory. Thank...

    4/20/2017 • Kevin And Sheri

    Customer did not leave a comment.

    9/15/2016 • Gary And Sonya

    Customer did not leave a comment.

    12/21/2014 • Patrick/Nina

    Allowed us to shop without being hounded. Sales lady did a great job showing us our options and final...

    7/1/2016 • O'dwyer

    I love my winged bed! I received it sooner than the stated 30 days. My sales rep (Josette) was very...

    4/5/2016 • Beverly & Paul

    Sales Staff - Knowledgeable, excellent relaxed disposition, not overbearing and pushy but suggestive and...

    8/18/2017 • Kirsten

    Customer did not leave a comment.

    1/10/2017 • Rachel & Mike

    Customer did not leave a comment.

    1/19/2017 • Jenny

    Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will...

    2/5/2016 • Maggie

    Becky is the greatest sales person at Bassett on North fwy in Houston. I will not buy furniture...

    2/10/2016 • Hannah & Andrew

    Customer did not leave a comment.

    11/23/2016 • Adrienne

    Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than...

    1/15/2015 • Emily

    The table seems well made, durable, and is beautiful. It looks great in my kitchen.

    11/19/2015 • Craig

    i had a problem with one item of a previous purchase and was overwhelmed with the efforts by the sales...

    8/8/2015 • Les

    I originally visited the San Antonio store at The Rim, but after walking through the store on a Thursday...

    8/30/2017 • Laura

    Customer did not leave a comment.

    7/6/2016 • Halyna

    Customer did not leave a comment.

    11/21/2016 • Kathy

    Sales representative was very knowledgeable, helpful and patient. She has followed through after the...

    4/20/2016 • Shawn

    Customer did not leave a comment.

    9/21/2017 • Darcey/William

    I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready...

    10/14/2016 • Darcy

    Ruben was an amazing design consultant and very helpful. The delivery tracking process is wonderful and...

    8/19/2016 • Judy

    Customer did not leave a comment.

    5/31/2015 • Teresa

    Cared

    12/8/2015 • Sydnee

    The entire staff at the Houston North store always goes out of their way to assist with purchases. We've...

    1/30/2015 • Tracy

    Delivery staff from Gulfport, MS (Clyde & Rick) were very professional and helpful. We are having...

    3/31/2016 • Mike & Debbie

    Debbie and Debbie are fabulous and they are excellent sales persons. We always enjoy working with them!...

    7/14/2016 • Alexandra

    The delivery crew was extremely professional and helpful.

    7/14/2017 • Janie

    My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me...

    2/19/2016 • Amanda

    Being able to track delivery truck was very helpful

    1/10/2015 • Mike & Debbie

    We have bought from Bassett for years. We've had in home consultations with Debbie Nickols and Debi...

    2/1/2015 • Danny & Barbara

    Everything. Thank you

    5/8/2017 • Joyce & Dennis

    We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful....

    9/11/2015 • Karen

    Everyone was extremely nice and helpful!

    1/26/2017 • Edward

    Its balance over all at mid to high term

    11/2/2016 • Yevettes

    Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my...

    4/1/2015 • Treva

    Sales person was friendly, knowlegable, helpful and very patient while we made a decision without...

    9/21/2017 • Lois

    It took several hrs. To purchase at the store. Sales person was very nice but when the credit card...

    5/4/2017 • Lisa Mccoy /

    Love Josette, our Bassett designer. Love the quality of furniture and lamps. The delivery guys were...

    1/22/2015 • Vickie & Jb

    Customer did not leave a comment.

    8/5/2016 • Michelle

    Customer did not leave a comment.

    5/21/2015 • Sydnee

    Attentive customer service and followed through with request for additional information.

    3/2/2016 • Jeannie

    Custom sofa came in TWO weeks, delivery was outstanding. Love sofa!

    8/13/2015 • Millie & Bill

    Good Installation

    4/25/2017 • Dianne

    Customer did not leave a comment.

    12/17/2015 • Carolyn

    Friendly, attentive sales lady and delivery men, who worked to satisfy me and my order with you. I was...

    10/29/2015 • Gloria & Dick

    The only error was the fact that Bassett boxed and shipped the pedestal table missing a leg. How it...

    2/24/2017 • Aretha

    I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I...

    9/18/2015 • Samaria

    Becky Tinner at the north Houston store was great. I showed her exactly what I wanted on my first visit...

    11/22/2016 • Michael

    Customer did not leave a comment.

    11/18/2015 • Al & M J

    It was a good experience

    4/30/2016 • Candis

    Customer did not leave a comment.

    6/2/2016 • Hoang

    Customer did not leave a comment.

    4/21/2016 • Laura

    Customer did not leave a comment.

    4/21/2016 • Robert & Toni

    Customer did not leave a comment.

    12/21/2014 • Threassa

    easy to work with in changing my order. thank you.

    5/18/2017 • Amanda

    Thank you! Great experience

    10/6/2016 • Denise

    Customer did not leave a comment.

    6/9/2017 • Darren

    We had a great experience with Fay! We were very excited to get the new furniture as our original...

    4/7/2016 • Ben And Brenda

    Customer did not leave a comment.

    8/20/2017 • Ellen

    The whole process from inquiry, to placing the order and to delivery was smooth.

    2/23/2017 • Trisha & Nate

    Ruben Lujan did an excellent job designing and following up with our living room purchases.

    5/7/2015 • Beverly & Paul

    Sales staff is very professional, attentive and helpful each and every time I visit, whether I am...

    5/19/2016 • Jill & Howard

    Ruben did great - the delivery crew was fantastic

    2/2/2016 • Mary Jo

    Customer did not leave a comment.

    5/12/2016 • Sandra

    Customer did not leave a comment.

    5/3/2016 • Jen

    Customer did not leave a comment.

    12/8/2016 • Kim

    Customer did not leave a comment.

    10/5/2016 • George

    The sales experience was great. Rubin Lujan visited our home and designed both our family room &...

    2/1/2017 • Allyson

    I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with...

    3/5/2015 • Preferred

    Delivery men went above and beyond with their service. They were VERY professional AND, you kept...

    3/16/2017 • Patricia

    Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales...

    8/31/2017 • Susan

    Customer did not leave a comment.

    3/12/2015 • Cheryl

    Debbie Nichols was excellent. She guided me through choosing the style and fabric. She kept me informed...

    2/23/2017 • Jo

    Customer did not leave a comment.

    5/17/2015 • Anise

    No high pressure to buy on first visit. Both associates very nice.

    4/1/2016 • Cheryl

    It is too soon to tell you the quality of the product. They look lovely and durable but time will tell...

    3/10/2016 • Veronica

    Customer did not leave a comment.

    12/8/2016 • Amy

    Make a great product with great warranties!

    5/14/2015 • Jeff And Denise

    Marilyn Montgomery is always wonderful to work with. We appreciate her expertise in helping us make our...

    8/10/2017 • Pamela & David

    Customer did not leave a comment.

    5/4/2017 • Linette And

    Customer did not leave a comment.

    1/7/2016 • Debbie

    Marilyn our sales person was wonderful. She was helpful and very accommodating. She made the...

    7/2/2015 • Stanley

    The entire process went really well from searching you out on the internet for a small custom dining...

    8/20/2015 • Ray & Alison

    I dragged my husband in to approve the sofa and loveseat and select a couple of chairs - of course we...

    4/7/2016 • Preferred

    Did not have home delivery service

    4/7/2016 • Kimberly

    Customer did not leave a comment.

    11/18/2015 • Ana

    Customer did not leave a comment.

    8/11/2016 • Patricia

    Customer did not leave a comment.

    6/23/2016 • Shilo & Mark

    First class service by Debi Young and the delivery men. Always such a pleasure to work with Debi and her...

    3/7/2016 • Kim

    Becky, our salesperson, helped us quite a bit picking out the furniture, giving us ideas for placement...

    11/5/2015 • Ardith

    Furniture arrived earlier than promised and is just what we ordered. Very pretty and the assistance...

    2/18/2016 • Jalana

    I recently had delivered 2 COM chairs and one ottoman. Ruben Lujan was my sales associate and was a...

    9/21/2017 • Yevettes

    My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory...

    2/24/2017 • Michael

    make custom furniture

    5/11/2016 • Jill & Howard

    Customer did not leave a comment.

    5/11/2016 • Jeffery & Tammy

    Sales woman was awesome and friendly. Was very helpful. Delivery was FAB!

    10/11/2017 • Adrienne

    Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more...

    12/10/2016 • Pravin

    Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and...

    4/13/2016 • Timothy

    Customer did not leave a comment.

    1/22/2016 • Cynthia

    Customer did not leave a comment.

    8/14/2016 • Dianna

    Melissa Rooke was very helpful with the selection of furniture and fabrics. I never felt pressured to...

    5/11/2016 • Dawn & Wes

    Customer did not leave a comment.

    4/1/2015 • Joanne & Frank

    Our design consultant - Ruben Lujan was extraordinary! His patience, design skills, and customer care...

    5/15/2017 • Sandra

    Customer did not leave a comment.

    11/3/2016 • Melissa

    Delivered on time with no waiting.

    7/14/2017 • Ann

    Sales designer was great - listened to me and really helped me make a decision. The delivery guy went...

    4/21/2016 • Troy

    Customer did not leave a comment.

    11/14/2015 • Linda

    Becky Tinker was wonderful. She helped me coordinate a table and chairs from 2 different collections,...

    5/11/2017 • Liz & David

    Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also...

    6/15/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant and always take the time and give wonderful ideas of...

    1/14/2015 • Thomas

    I think the furniture quality is very good. Some of the furniture is overpriced. For instance the rug we...

    1/15/2016 • Henry/Kathy

    Your sales staff were exceedingly helpful. Your delivery staff were unbelieveable. They arrived far...

    2/24/2017 • Jan

    We had a great experience with Bassett. Very professional staff at every level, from the designer to the...

    11/3/2016 • Laura

    Customer did not leave a comment.

    6/2/2016 • Katherine

    Everyone at Bassett was very helpful and professional. I received several calls and an email reminders...

    7/6/2017 • Carol

    Customer did not leave a comment.

    7/15/2016 • Elyse

    Customer did not leave a comment.

    10/6/2016 • Danial

    When I met Becky Tinner, I told her that I was looking for the impossible recliner. She found it and...

    1/12/2017 • James & Donna

    Customer did not leave a comment.

    4/27/2017 • Miguel & Vania

    Customer did not leave a comment.

    4/14/2016 • Ron And Sharon

    Great experience getting piece that I love!

    4/27/2017 • Howard & Mary

    Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking...

    8/3/2017 • Marie

    Julie was very knowledgeable and helped me make a great choice for our home!

    2/18/2015 • Rae Ann

    Customer did not leave a comment.

    1/14/2016 • Vicki

    Debi Young, did a far above spectacular job at helping us pick the furniture that started and finished...

    3/19/2015 • Elaine

    The sales, the product and the delivery were excellent. The dining room table and chairs and the rug in...

    1/14/2016 • David

    Customer did not leave a comment.

    3/26/2016 • Casey And David

    Customer did not leave a comment.

    10/9/2015 • Pam

    Sales associate, Ruben, was excellent. Delivery was excellent!!

    8/14/2015 • Linda

    Excellent from the purchase to delivery. My sales associate was very knowledgeable and spent time...

    12/31/2016 • Cynthia

    Good communication with delivery.

    8/18/2017 • David

    Customer did not leave a comment.

    3/4/2017 • Eric And Beth

    Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our...

    1/7/2015 • Sarah & Adam

    Customer Service

    7/29/2016 • Patricia

    My design consultant Josette Christolin was off the charts helpful. I picked out the recliner I wanted...

    5/26/2016 • John&Dolores

    Customer did not leave a comment.

    1/19/2017 • Diana

    I never felt pressured or being steered to buy something that I did not want. Prices on items bought...

    1/8/2017 • Phylicia

    Customer did not leave a comment.

    1/30/2015 • Dan & Loretta

    Sales person explained everything and asnwered all of our questions in a courteous and professional...

    4/7/2016 • David

    We ordered a custom sectional sofa. My only complaint is that the way the pieces connect together is not...

    8/17/2016 • Carol

    Quality of the product. Delivery condition of furniture. Sale agent

    9/24/2015 • Cris

    When there was a miscommunication about where I was to pick up the loveseat, the store manager was very...

    4/20/2017 • Kathy & Larry

    The designer who helped me select my furniture listened to me to determine my needs and tastes and...

    4/9/2015 • Joe & Deborah

    Excellent salesman (we returned to buy more furniture from same salesman) (Ruben Lujan, 17955 N Freeway,...

    7/6/2017 • Debbie

    Customer did not leave a comment.

    11/19/2015 • Gretchen

    I was running late for delivery and they didn't complain or make me feel badly. Plus, sales person...

Read All Reviews for this Store
253 Customer Reviews
4.54 out of 5 stars



1-50 OF 253 CUSTOMER REVIEWS
sorted by date

Amy B
Houston, TX
10/18/2017
Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs, and pieces together to make our vision a reality.

Christine
Houston, TX
10/18/2017
Customer did not leave a comment.

Adrienne
Houston, TX
10/11/2017
Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more thankful for that! We had no table to sit at and no furniture to sit on due to flood. Debi Young went above and beyond! She is awesome!

Tammy
Houston, TX
10/11/2017
I had to wait over a month for item, one item I purchased ended up being discontinued I absolutely HATE THE BED it doesn't match exsisting furniture in the room and it's NON RETURNABLE while my sales associate was awesome I would not recommend Bassett EVER

Bassett Response:  
We spoke to the designer. The customer came into the store and reviewed the finishes. The customer was aware the bed was not going to match The customer wanted a contrasting item. The designer wanted to do something different. The order was placed prior to hurricane Harvey. Our store was closed for 10days. When we returned we realized the bench was no longer available. The DC and the CCS checked all of Bassett to find her one. The DC even tried to find her a similar item. The customer did not like the other choices. We gave the customer a refund for the bench. The customer was out of town when we tried to set up delivery and the bed was delivered past the 30 days.

Russ And Debbie
Houston, TX
10/5/2017
Customer did not leave a comment.

Yevettes
Houston, TX
9/28/2017
Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and beyond her duty. She keeps me well informed of the order, by email, text or cell phone (furniture sales). Bassett Furniture thank you for your unique and beautiful furniture. Please give a shout out for Beautiful Brickelle Gregory. Bassett thank you for asking about your customers after Hurricane Harvey and sending an email to your customers, I'm a Bassett customer forever.

Darcey/William
Houston, TX
9/21/2017
I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready within that 30 day period and all of my clients are very happy so far.

Yevettes
Houston, TX
9/21/2017
My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory call to see if I was okay from Hurricane Harvey, she not only care about selling merchandise in Bassett store but to have compassion to call a customer speaks volume of person to go above and beyond the call of her job. Bassett thank you for caring about your customers; I'm a devoted fan forever. I want to tell customers, please buy from Bassett Furniture and contact Brickelle Gregory Design Consultant you'll love their furniture. Brickelle Gregory thank you for your kindness and excellent taste.

Lois
Houston, TX
9/21/2017
It took several hrs. To purchase at the store. Sales person was very nice but when the credit card approval was entered, it too two more people to help. Then I found out it was With a credit card com. W a bad reputation, I started over and just used my Chase. It was not a white glove delivery as promised. It had black hand prints on one leg and thin paint on a corner.feel free to call 830-481-9777

Susan
Houston, TX
8/31/2017
Customer did not leave a comment.

Stephanie
Houston, TX
8/30/2017
Extremely helpful and friendly from start to finish!

Laura
Houston, TX
8/30/2017
Customer did not leave a comment.

Ellen
Houston, TX
8/20/2017
The whole process from inquiry, to placing the order and to delivery was smooth.

Kirsten
Houston, TX
8/18/2017
Customer did not leave a comment.

David
Houston, TX
8/18/2017
Customer did not leave a comment.

James & Teresa
Houston, TX
8/17/2017
Customer did not leave a comment.

Yevettes
Houston, TX
8/17/2017
By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for makeover. Brickelle Gregory is an outstanding employee for Bassett.

Paige
Houston, TX
8/12/2017
Customer did not leave a comment.

Pamela & David
Houston, TX
8/10/2017
Customer did not leave a comment.

Marie
Houston, TX
8/3/2017
Julie was very knowledgeable and helped me make a great choice for our home!

Janie
Houston, TX
7/14/2017
My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me in case I wasn't committed to a color or design. She even made suggestions on wall paint colors for the rooms I was buying furniture for. I really enjoyed my time with her!!

Ann
Houston, TX
7/14/2017
Sales designer was great - listened to me and really helped me make a decision. The delivery guy went above and beyond and was really friendly, careful and professional.

Maureen
Houston, TX
7/13/2017
I ordered a sectional and have had it for a month. I am not happy at all with the quality of the sectional. The cushions are not even. Also if you sit on it or lay on it leaves an indention that does not go away unless you go over and smooth it out. I could have bought a cheaper couch at Ashley or rooms to go for less money at the same or better quality. I could send pictures.

Bassett Response:  
This customer purchased in Midtown, TX. The designer went to her home . They discussed the nature of the fabric and frame and she is very happy now.

Debbie
Houston, TX
7/6/2017
Customer did not leave a comment.

Carol
Houston, TX
7/6/2017
Customer did not leave a comment.

Tammy
Houston, TX
6/29/2017
My whole Bassett experience was great up until the point I was delivered the wrong rug. It was a scramble by the sales staff to figure out what went wrong. They seemed more focused on what went wrong as opposed to just getting me the right rug, which I am still waiting for on top of a 6 week wait from date of purchase.

Latoya
Houston, TX
6/20/2017
My sales person seemed as if he didnt want to be bothere when I initially purchased, then he was forced to send me an emal with a status update when I inquired. From his manager. Never heard another word. It made me feel like I wasnt welcomed nor good enough to purchase from Bassett I45, Houston Tx. Not sure if I will shop there again

Bassett Response:  
We spoke with Layota. We explained how the DC enjoyed helping her on her visit. I apologized to her about her experience that day. Latoya has found a new DC that she enjoys working with her at Bassett and has since been back in the store after her bad experience.

Yevettes
Houston, TX
6/15/2017
Brickelle Gregory is an awesome design consultant and always take the time and give wonderful ideas of how to incorporate your designs to make your room look remarkable. Thank you Ms. Gregory for your wonderful attitude and always going the extra mile of calling me or emailing when it's time for delivery.

Darren
Houston, TX
6/9/2017
We had a great experience with Fay! We were very excited to get the new furniture as our original Bassett chair and half from 20 years ago was finally wearing out! Delivery of the furniture was ready well in advance of the time frame originally given!! One chair had damaged feet, which was take back for repair and returned two days later in perfect condition!

Yevettes
Houston, TX
6/8/2017
Brickelle Gregory is an awesome design consultant, please give a shout out for Brickelle Gregory. Thank you Bassett for outstanding service. yevettes f lewis

Jason And
Houston, TX
6/6/2017
Sales staff changed her attitude when I didn't like the fabrics and accessorries she chose for me. Only followed up once about delivery, and way before delivery time. I had to call store multiple times to find out estimate. Delivery people were rude, did not at all clean up after themselves. Were put off when I wanted to test the recliners to make sure they work before they left. I'm still cleaning up styrofoam from their delivery. Very rude. I've bought furniture from Bassett before, multiple times, but I don't think I'll be back.

Bassett Response:  
We listened and addressed the situation with those involved. We had a training meeting with the team to talk about the issues to ensure this will not happen again. We invited the customer back and that we would love to help her again. We apologized for the experience and told her that is not the Bassett Way.

Amanda
Houston, TX
5/18/2017
Thank you! Great experience

Don & Kay
Houston, TX
5/18/2017
Customer did not leave a comment.

Sandra
Houston, TX
5/15/2017
Customer did not leave a comment.

Liz & David
Houston, TX
5/11/2017
Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also great. I did not get there names.

Joyce & Dennis
Houston, TX
5/8/2017
We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful. We will ne furnishing our whole house with you and your team of people.

Lisa Mccoy /
Houston, TX
5/4/2017
Love Josette, our Bassett designer. Love the quality of furniture and lamps. The delivery guys were polite and professional. My only complaint is that they knicked a leg of our new bed. However, the furniture repair tech came out and fixed. (He was great.)

Bassett Response:  
Customer is happy with her purchase.

Jeanean
Houston, TX
5/4/2017
Good communications; deliveries were timely. The sofa I received has a lot of noise (squeak) issues and has been picked up for repair. The chair and ottoman I received seem to be fine. I take delivery of a recliner tomorrow and hopefully it will be fine.

Bassett Response:  
We have reached out to the customer and she has agreed to allow us to service the product to meet her expectations. We apologize that our customer did not have the best experience. We stand behind our product and strive on customer satisfaction.

Linette And
Houston, TX
5/4/2017
Customer did not leave a comment.

Cindy
Houston, TX
5/2/2017
I'm am still waiting to set up an appiontment as when they delivered the sectional it does not align properly and am not happy with this and it's been over a week without a call.

Barbara
Houston, TX
4/28/2017
The custom upholstery on chairhas a cushion that I believe is not the best. A customer service rep is coming to my house to evaluate my concerns.

Bassett Response:  
We are working with the customer to resolve and apologize for the delay.

Miguel & Vania
Houston, TX
4/27/2017
Customer did not leave a comment.

Lauren
Houston, TX
4/27/2017
I've only placed three orders from Bassett and Bassett has messed up something with all three orders. I've only been apologized to and compensated for the first order. Because of this process, I will be very hesitant to order from Bassett again.

Bassett Response:  
We are sorry that the customers order was not correct. Our company cares about the customer experience. We have offered several resolutions for the customer.

Howard & Mary
Houston, TX
4/27/2017
Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking forward to many years enjoying the new couch.

Dianne
Houston, TX
4/25/2017
Customer did not leave a comment.

Kevin And Sheri
Houston, TX
4/20/2017
Customer did not leave a comment.

Kathy & Larry
Houston, TX
4/20/2017
The designer who helped me select my furniture listened to me to determine my needs and tastes and helped me select the furniture that would fit my space and match my style. She also helped select window treatments( which I have not received) that worked with my new look. I had worked with another designer there in the past who did not "get" what I wanted and I walked away without buying anything.

Lauren
Houston, TX
4/4/2017
Customer did not leave a comment.

Bassett Response:  
We are sorry that the customers order was not correct. Our company cares about the customer experience. We have offered several resolutions for the customer.

Patricia
Houston, TX
3/16/2017
Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales person had left employment by the time we got our delivery, so no one checked in on us or let us know. I emailed the saleswoman but got no response. Finally I went into the store on the weekend to ask my question. Total lack of follow-up on the store's behalf.

Judy
Houston, TX
3/8/2017
Customer did not leave a comment.
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