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Bassett Home Furnishings
Houston
17955 North Freeway
Houston,  TX  77090

(832) 436-2330

Store Hours
Mon-Sat 10-8
Sun 12-6


HGTV HOME™ Design Studio

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310
Customer Reviews
4.53 out of 5 stars
Bassett Home Furnishings
17955 North Freeway
Houston
TX
77090
(832) 436-2330
4.53 310
    1/14/2015 • Thomas

    I think the furniture quality is very good. Some of the furniture is overpriced. For instance the rug we...

    2/8/2018 • Jason & Gifty

    Customer did not leave a comment.

    9/11/2015 • Karen

    Everyone was extremely nice and helpful!

    3/25/2016 • Alison

    My salesman was great - helped me pick a fabric that goes beautifully in my living room. Made me feel...

    2/6/2015 • Preferred

    Met the schedule; good quality product

    1/10/2015 • Mike & Debbie

    We have bought from Bassett for years. We've had in home consultations with Debbie Nickols and Debi...

    4/11/2018 • Leslie

    My contact Debi Young at the Houston store on I45 North is amazing and knows her product!!!

    12/21/2017 • Shilo & Mark

    EVERYTHING!!

    8/18/2017 • David

    Customer did not leave a comment.

    10/5/2017 • Russ And Debbie

    Customer did not leave a comment.

    11/21/2016 • Kathy

    Sales representative was very knowledgeable, helpful and patient. She has followed through after the...

    12/31/2014 • Melanie

    Customer did not leave a comment.

    12/27/2017 • Dick & Peggy

    Customer did not leave a comment.

    11/9/2017 • Robert & Renee

    The delivery people delivering the chandelier didn’t call to set up a delivery time...

    2/18/2016 • Jalana

    I recently had delivered 2 COM chairs and one ottoman. Ruben Lujan was my sales associate and was a...

    10/26/2016 • Linda

    Your design consultant Debi was wonderful to work with. She was very personable and knowledgeable. I...

    2/19/2016 • Amanda

    Being able to track delivery truck was very helpful

    11/14/2015 • Linda

    Becky Tinker was wonderful. She helped me coordinate a table and chairs from 2 different collections,...

    2/4/2016 • Chris And

    Our sales consultant, Marilyn, was very knowledgable and had a great ideas to help us complete our...

    4/1/2016 • Cheryl

    It is too soon to tell you the quality of the product. They look lovely and durable but time will tell...

    8/7/2015 • Linda

    I like Bassett products for your quality and style

    4/15/2015 • Sydnee

    Debi Young, our salesperson, did an outstanding job assisting us with ordering pieces and making sure...

    3/16/2017 • Patricia

    Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales...

    1/20/2017 • Dany

    Customer did not leave a comment.

    10/18/2017 • Amy B

    Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs,...

    4/25/2017 • Dianne

    Customer did not leave a comment.

    2/14/2018 • Michael

    All

    12/19/2014 • Bill & Adele

    Quality of the service and the product!

    3/19/2015 • Elaine

    The sales, the product and the delivery were excellent. The dining room table and chairs and the rug in...

    2/24/2017 • Michael

    make custom furniture

    1/18/2018 • Dovie

    Customer did not leave a comment.

    5/19/2016 • Jill & Howard

    Ruben did great - the delivery crew was fantastic

    10/26/2017 • Linda

    All three put together made it a wonderful second experience at Bassett.

    4/28/2016 • Quiana

    The delivery was excellent. They were there well before the delivery window I was given so that is...

    5/11/2016 • Dawn & Wes

    Customer did not leave a comment.

    10/18/2017 • Christine

    Customer did not leave a comment.

    4/20/2016 • Shawn

    Customer did not leave a comment.

    3/12/2015 • Cheryl

    Debbie Nichols was excellent. She guided me through choosing the style and fabric. She kept me informed...

    3/4/2015 • Anne

    Good product at good price Great sales staff

    5/26/2016 • John&Dolores

    Customer did not leave a comment.

    12/6/2017 • Felicia

    Customer did not leave a comment.

    4/21/2016 • Laura

    Customer did not leave a comment.

    2/24/2017 • Aretha

    I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I...

    10/6/2016 • Gail

    Customer did not leave a comment.

    2/24/2017 • Jan

    We had a great experience with Bassett. Very professional staff at every level, from the designer to the...

    1/24/2017 • Ricardo

    The person at the store was amazing, she had great taste and great ideas.

    1/8/2017 • Phylicia

    Customer did not leave a comment.

    5/11/2016 • Jill & Howard

    Customer did not leave a comment.

    1/4/2018 • Sandra & Glen

    The Bassett store has the best customer service I have see. I loved my sales person Julie Kerkhof! She...

    11/5/2015 • Ardith

    Furniture arrived earlier than promised and is just what we ordered. Very pretty and the assistance...

    1/19/2017 • Diana

    I never felt pressured or being steered to buy something that I did not want. Prices on items bought...

    3/5/2017 • Mary Ellen

    Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was...

    11/19/2015 • Gretchen

    I was running late for delivery and they didn't complain or make me feel badly. Plus, sales person...

    9/26/2015 • Mike & Debbie

    The efficiency of order to delivery is excellent. That's why we keep coming back! Debbie Nickols is...

    1/19/2017 • Jenny

    Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will...

    6/15/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant and always take the time and give wonderful ideas of...

    12/8/2015 • Sydnee

    The entire staff at the Houston North store always goes out of their way to assist with purchases. We've...

    11/2/2016 • Yevettes

    Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my...

    11/18/2015 • Ana

    Customer did not leave a comment.

    4/13/2016 • Timothy

    Customer did not leave a comment.

    1/13/2016 • Elyse

    Customer did not leave a comment.

    6/9/2017 • Darren

    We had a great experience with Fay! We were very excited to get the new furniture as our original...

    4/20/2017 • Kevin And Sheri

    Customer did not leave a comment.

    10/29/2015 • Gloria & Dick

    The only error was the fact that Bassett boxed and shipped the pedestal table missing a leg. How it...

    12/6/2017 • Dottie

    My salesperson, Debi Young, is so helpful, insightful, and professional, I continue to purchase...

    4/15/2016 • Robert & Toni

    Customer did not leave a comment.

    1/22/2015 • Vickie & Jb

    Customer did not leave a comment.

    12/7/2017 • Suzanne

    Customer did not leave a comment.

    4/7/2016 • Preferred

    Did not have home delivery service

    7/1/2016 • O'dwyer

    I love my winged bed! I received it sooner than the stated 30 days. My sales rep (Josette) was very...

    9/28/2017 • Yevettes

    Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and...

    1/31/2018 • Shilo & Mark

    Customer did not leave a comment.

    1/6/2017 • Darcy

    Customer did not leave a comment.

    4/28/2016 • Bernie

    Sales person(Becky Tinner) made a great effort to make sure my purchase would work in my home; including...

    1/4/2015 • Debra

    You made the sale more personal, as if finding exactly what I wanted was more important than just making...

    5/3/2016 • Jen

    Customer did not leave a comment.

    3/7/2016 • Kim

    Becky, our salesperson, helped us quite a bit picking out the furniture, giving us ideas for placement...

    1/15/2016 • Henry/Kathy

    Your sales staff were exceedingly helpful. Your delivery staff were unbelieveable. They arrived far...

    5/12/2016 • Sandra

    Customer did not leave a comment.

    5/21/2015 • Sydnee

    Attentive customer service and followed through with request for additional information.

    10/9/2015 • Pam

    Sales associate, Ruben, was excellent. Delivery was excellent!!

    3/2/2018 • Kelly & India

    Customer did not leave a comment.

    5/7/2015 • Beverly & Paul

    Sales staff is very professional, attentive and helpful each and every time I visit, whether I am...

    7/14/2017 • Ann

    Sales designer was great - listened to me and really helped me make a decision. The delivery guy went...

    4/27/2017 • Miguel & Vania

    Customer did not leave a comment.

    3/19/2015 • Helen

    Customer did not leave a comment.

    2/1/2015 • Danny & Barbara

    Everything. Thank you

    2/10/2016 • Hannah & Andrew

    Customer did not leave a comment.

    4/1/2016 • Lisa

    Customer did not leave a comment.

    5/1/2016 • Ben And Brenda

    Has ottoman made to match sectional

    4/30/2016 • Candis

    Customer did not leave a comment.

    8/8/2015 • Les

    I originally visited the San Antonio store at The Rim, but after walking through the store on a Thursday...

    8/20/2017 • Ellen

    The whole process from inquiry, to placing the order and to delivery was smooth.

    4/20/2017 • Kathy & Larry

    The designer who helped me select my furniture listened to me to determine my needs and tastes and...

    10/5/2016 • George

    The sales experience was great. Rubin Lujan visited our home and designed both our family room &...

    1/7/2015 • Sarah & Adam

    Customer Service

    2/8/2018 • Ken & Kelly

    Very personable and congenial. Enjoyed the experience as Jeannette was more concerned about helping us...

    8/14/2016 • Dianna

    Melissa Rooke was very helpful with the selection of furniture and fabrics. I never felt pressured to...

    4/23/2015 • Suzy

    The entire experience was superior. The salesman Ruben was so patient and helpful figuring out the right...

    2/18/2015 • Rae Ann

    Customer did not leave a comment.

    8/3/2017 • Marie

    Julie was very knowledgeable and helped me make a great choice for our home!

    3/2/2016 • Jeannie

    Custom sofa came in TWO weeks, delivery was outstanding. Love sofa!

    7/30/2015 • Russ

    Great experience…start to finish.

    1/12/2017 • James & Donna

    Customer did not leave a comment.

    11/22/2016 • Michael

    Customer did not leave a comment.

    6/23/2016 • Shilo & Mark

    First class service by Debi Young and the delivery men. Always such a pleasure to work with Debi and her...

    3/15/2018 • Eileen

    Very friendly and helpful salesperson, Winsome. Polite and very careful and helpful delivery men....

    5/8/2017 • Joyce & Dennis

    We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful....

    4/5/2018 • Michelle

    Customer did not leave a comment.

    5/4/2017 • Jeanean

    Good communications; deliveries were timely. The sofa I received has a lot of noise (squeak) issues and...

    8/18/2017 • Kirsten

    Customer did not leave a comment.

    2/11/2016 • Mitch

    quality is very high.

    5/17/2015 • Anise

    No high pressure to buy on first visit. Both associates very nice.

    8/30/2017 • Laura

    Customer did not leave a comment.

    4/18/2018 • Jason & Gifty

    Customer did not leave a comment.

    12/21/2014 • Threassa

    easy to work with in changing my order. thank you.

    4/21/2016 • Troy

    Customer did not leave a comment.

    6/2/2016 • Hoang

    Customer did not leave a comment.

    2/1/2018 • Jon & Ml

    Customer did not leave a comment.

    2/15/2018 • Christine

    Customer did not leave a comment.

    1/14/2016 • Vicki

    Debi Young, did a far above spectacular job at helping us pick the furniture that started and finished...

    4/21/2016 • Robert & Toni

    Customer did not leave a comment.

    2/8/2018 • Ester & Leon

    I ask for the other bracket that goes that braces the shelf to the base of the office furniture/ I...

    8/17/2017 • Yevettes

    By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for...

    3/21/2018 • Greg & Karen

    Held our furniture until we could take delivery. Quality of products.

    12/31/2016 • Cynthia

    Good communication with delivery.

    8/31/2017 • Susan

    Customer did not leave a comment.

    7/14/2016 • Alexandra

    The delivery crew was extremely professional and helpful.

    3/4/2017 • Eric And Beth

    Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our...

    10/29/2016 • Erin & Chris

    Josette is very knowledgeable of her products and very good with her customers. We will look for her...

    7/6/2016 • Halyna

    Customer did not leave a comment.

    11/20/2015 • Marc & Connie

    fabric quality, joiner system for sectional, great home delivery staff and set up, knowledgeable sales...

    3/14/2018 • Kathy & Rosario

    Customer did not leave a comment.

    9/9/2016 • Lawren

    Customer did not leave a comment.

    3/8/2017 • Judy

    Customer did not leave a comment.

    4/7/2016 • Ben And Brenda

    Customer did not leave a comment.

    3/26/2016 • Casey And David

    Customer did not leave a comment.

    7/6/2017 • Carol

    Customer did not leave a comment.

    4/12/2018 • Lauren

    Customer did not leave a comment.

    8/13/2015 • Millie & Bill

    Good Installation

    9/24/2015 • Cris

    When there was a miscommunication about where I was to pick up the loveseat, the store manager was very...

    6/8/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant, please give a shout out for Brickelle Gregory. Thank...

    4/5/2016 • Beverly & Paul

    Sales Staff - Knowledgeable, excellent relaxed disposition, not overbearing and pushy but suggestive and...

    1/15/2015 • Emily

    The table seems well made, durable, and is beautiful. It looks great in my kitchen.

    11/18/2015 • Al & M J

    It was a good experience

    8/14/2015 • Linda

    Excellent from the purchase to delivery. My sales associate was very knowledgeable and spent time...

    1/10/2017 • Rachel & Mike

    Customer did not leave a comment.

    8/17/2017 • James & Teresa

    Customer did not leave a comment.

    4/27/2017 • Howard & Mary

    Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking...

    5/28/2015 • Sydnee

    We attentive service by the whole team at the Bassett store on the North Freeway in Houston. Answered...

    5/31/2015 • Teresa

    Cared

    5/11/2017 • Liz & David

    Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also...

    10/14/2016 • Darcy

    Ruben was an amazing design consultant and very helpful. The delivery tracking process is wonderful and...

    4/1/2015 • Joanne & Frank

    Our design consultant - Ruben Lujan was extraordinary! His patience, design skills, and customer care...

    2/22/2018 • Paula

    Our designer quickly identified our style and made great suggestions on how to pick the perfect sofa in...

    11/9/2017 • Sandra & Glen

    Customer did not leave a comment.

    7/14/2017 • Janie

    My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me...

    5/15/2017 • Sandra

    Customer did not leave a comment.

    10/1/2015 • Linda

    I love everything at Bassett and so like the way you can make your tables and chairs..The fabrics are...

    4/1/2015 • Treva

    Sales person was friendly, knowlegable, helpful and very patient while we made a decision without...

    1/22/2016 • Cynthia

    Customer did not leave a comment.

    1/7/2016 • Debbie

    Marilyn our sales person was wonderful. She was helpful and very accommodating. She made the...

    2/23/2017 • Trisha & Nate

    Ruben Lujan did an excellent job designing and following up with our living room purchases.

    4/5/2018 • Darcey/William

    Customer did not leave a comment.

    3/31/2016 • Mike & Debbie

    Debbie and Debbie are fabulous and they are excellent sales persons. We always enjoy working with them!...

    4/7/2016 • Kimberly

    Customer did not leave a comment.

    10/6/2016 • Denise

    Customer did not leave a comment.

    4/18/2018 • Gretchen

    I had to order a new cushion for my sofa because the foam/feathers got so compressed, the cushion was...

    7/6/2017 • Debbie

    Customer did not leave a comment.

    7/17/2015 • Tom & Christa

    This is our second purchase from Bassett. As with our first experience, the sales consultant was very...

    12/28/2017 • Susan

    Good selection/ customization, Delivery ahead of schedule. Price somewhat high, but I'm happy with my...

    12/10/2016 • Pravin

    Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and...

    2/8/2018 • Lisa & Eric

    We are extremely satisfied with our entire buying process at Bassett furniture. Every step of the way we...

    5/18/2017 • Amanda

    Thank you! Great experience

    11/2/2017 • Brittany

    Customer did not leave a comment.

    7/6/2015 • Mike & Debbie

    Debbie Nikols is amazing! She helps me order exactly what I need, follows up on the delivery and is on...

    9/15/2016 • Gary And Sonya

    Customer did not leave a comment.

    1/30/2015 • Tracy

    Delivery staff from Gulfport, MS (Clyde & Rick) were very professional and helpful. We are having...

    2/1/2017 • Allyson

    I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with...

    11/19/2015 • Craig

    i had a problem with one item of a previous purchase and was overwhelmed with the efforts by the sales...

    12/31/2014 • Marcus And Mara

    Marilyn Montgomery, our design consultant, spend alot of time with us helping us decide which table...

    12/21/2014 • Patrick/Nina

    Allowed us to shop without being hounded. Sales lady did a great job showing us our options and final...

    12/8/2016 • Kim

    Customer did not leave a comment.

    1/11/2018 • Beth & John

    Customer did not leave a comment.

    9/18/2015 • Samaria

    Becky Tinner at the north Houston store was great. I showed her exactly what I wanted on my first visit...

    2/15/2018 • Joyce & Dennis

    We have enjoyed working with our designer , Rudy. He listened, made suggestions and was fun to work with.

    5/11/2016 • Jeffery & Tammy

    Sales woman was awesome and friendly. Was very helpful. Delivery was FAB!

    9/21/2017 • Darcey/William

    I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready...

    11/3/2016 • Melissa

    Delivered on time with no waiting.

    1/18/2018 • Beverly

    Excellent Customer Service (Julie)

    11/3/2016 • Laura

    Customer did not leave a comment.

    9/1/2016 • Katherine

    Salesperson's knowledge of products. Delivery within 30 days. Quality of product.

    12/8/2016 • Amy

    Make a great product with great warranties!

    6/2/2016 • Katherine

    Everyone at Bassett was very helpful and professional. I received several calls and an email reminders...

    11/23/2016 • Adrienne

    Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than...

    1/14/2016 • David

    Customer did not leave a comment.

    12/17/2015 • Carolyn

    Friendly, attentive sales lady and delivery men, who worked to satisfy me and my order with you. I was...

    8/10/2016 • Paul

    Customer did not leave a comment.

    2/2/2016 • Mary Jo

    Customer did not leave a comment.

    8/17/2016 • Carol

    Quality of the product. Delivery condition of furniture. Sale agent

    7/21/2016 • Maggie

    Once again Becky Tinner is the best sales person a customer could ask for I requested Oscar...

    8/5/2016 • Michelle

    Customer did not leave a comment.

    9/21/2017 • Yevettes

    My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory...

    1/26/2017 • Edward

    Its balance over all at mid to high term

    8/12/2017 • Paige

    Customer did not leave a comment.

    7/15/2016 • Elyse

    Customer did not leave a comment.

    1/26/2017 • Mariellyn

    We moved from out of state and needed many items for our new home and our design consultant, Brickelle...

    3/5/2015 • Preferred

    Delivery men went above and beyond with their service. They were VERY professional AND, you kept...

    8/20/2015 • Ray & Alison

    I dragged my husband in to approve the sofa and loveseat and select a couple of chairs - of course we...

    9/21/2017 • Lois

    It took several hrs. To purchase at the store. Sales person was very nice but when the credit card...

    3/16/2018 • Christina

    Quality and service above. Furniture was ready 3 weeks early.

    1/31/2018 • Dottie

    Debi Young is our sales person- we have returned over and over again for her help and expertise. She was...

    11/9/2017 • Andy And Sharee

    In store pickup. The ottoman is beautiful and very well made. I couldn't be happier!

    11/23/2017 • Odessa

    First, I like a lot of the styles by Bassett. My interior consultant, Debi, is outstanding. She is a...

    4/12/2018 • Lucio

    Customer did not leave a comment.

    4/14/2016 • Ron And Sharon

    Great experience getting piece that I love!

    11/30/2017 • Marilyn

    Customer did not leave a comment.

    12/27/2017 • Jo

    Customer did not leave a comment.

    5/14/2015 • Jeff And Denise

    Marilyn Montgomery is always wonderful to work with. We appreciate her expertise in helping us make our...

    10/6/2016 • Danial

    When I met Becky Tinner, I told her that I was looking for the impossible recliner. She found it and...

    8/11/2016 • Patricia

    Customer did not leave a comment.

    5/4/2017 • Lisa Mccoy /

    Love Josette, our Bassett designer. Love the quality of furniture and lamps. The delivery guys were...

    4/7/2016 • David

    We ordered a custom sectional sofa. My only complaint is that the way the pieces connect together is not...

    3/10/2016 • Veronica

    Customer did not leave a comment.

    4/9/2015 • Joe & Deborah

    Excellent salesman (we returned to buy more furniture from same salesman) (Ruben Lujan, 17955 N Freeway,...

    10/28/2016 • Abel And Debbie

    Customer did not leave a comment.

    1/30/2015 • Dan & Loretta

    Sales person explained everything and asnwered all of our questions in a courteous and professional...

    12/14/2017 • Cynthia

    Customer did not leave a comment.

    1/25/2018 • Ron & Eileen

    Excellent work with designer

    8/30/2017 • Stephanie

    Extremely helpful and friendly from start to finish!

    8/10/2017 • Pamela & David

    Customer did not leave a comment.

    1/15/2017 • Ernesto

    Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were...

    2/15/2018 • Carolyn

    Ruben was fantastic! Couldn’t have completed room without his vision.

    4/14/2015 • Luisa &

    Service. From the sales lady (Debi Young) to the customer service (Essy DeLeon) they all did a fantastic...

    4/23/2015 • Elaine

    The shopping experience was very good; sales person very knowledgeable. I was impressed with my...

    10/22/2015 • Thomas

    Friendly and knowledgeable staff. Great delivery and friendly.

    2/23/2017 • Chris & Karen

    Debi Young was a great help and went well above expectations with our purchases.

    8/19/2016 • Judy

    Customer did not leave a comment.

    12/22/2016 • Wilma

    Customer did not leave a comment.

    7/2/2015 • Stanley

    The entire process went really well from searching you out on the internet for a small custom dining...

    7/29/2016 • Patricia

    My design consultant Josette Christolin was off the charts helpful. I picked out the recliner I wanted...

    5/4/2017 • Linette And

    Customer did not leave a comment.

    10/11/2017 • Adrienne

    Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more...

    2/5/2016 • Maggie

    Becky is the greatest sales person at Bassett on North fwy in Houston. I will not buy furniture...

    2/23/2017 • Jo

    Customer did not leave a comment.

Read All Reviews for this Store
310 Customer Reviews
4.53 out of 5 stars



1-50 OF 310 CUSTOMER REVIEWS
sorted by date

Jason & Gifty
Houston, TX
4/18/2018
Customer did not leave a comment.

Gretchen
Houston, TX
4/18/2018
I had to order a new cushion for my sofa because the foam/feathers got so compressed, the cushion was defective. Unfortunately, Bassett did not stand behind their product and I had to pay for it myself. Sofa was only 3 years old. That was disappointing. They said it was "just out of warranty". I thought cushion should have been replaced. But, sales people were nice and delivery guy was friendly. I'll still shop there. Wish my sofa was better.

Lauren
Houston, TX
4/12/2018
Customer did not leave a comment.

Lucio
Houston, TX
4/12/2018
Customer did not leave a comment.

Leslie
Houston, TX
4/11/2018
My contact Debi Young at the Houston store on I45 North is amazing and knows her product!!!

Darcey/William
Houston, TX
4/5/2018
Customer did not leave a comment.

Michelle
Houston, TX
4/5/2018
Customer did not leave a comment.

Greg & Karen
Houston, TX
3/21/2018
Held our furniture until we could take delivery. Quality of products.

Christina
Houston, TX
3/16/2018
Quality and service above. Furniture was ready 3 weeks early.

Eileen
Houston, TX
3/15/2018
Very friendly and helpful salesperson, Winsome. Polite and very careful and helpful delivery men. Beautiful furniture

Kathy & Rosario
Houston, TX
3/14/2018
Customer did not leave a comment.

Michael
Houston, TX
3/5/2018
2 out of the 3 items were delivered damaged due to poor craftsmanship and possible damage from delivery. Have had the furniture in my house unable to use for about a month and still have not gotten an answer back from bassett on what they are going to do to fix this problem. To top it off the sales rep has been talking to my girlfriend in an inappropriate manor referring to her as "pretty girl" multiple times via text message. Bassett has had an ample amount of time to resolve this transaction. I plan on getting in touch with the regional manager Amanda as soon as possible to discuss the extremely poor service we have received from bassett at their woodlands location.

Bassett Response:  
We scheduled a service on the the day his furniture was delivered. The service was scheduled on 3-3.We are addressing the customers concerns

Kelly & India
Houston, TX
3/2/2018
Customer did not leave a comment.

Paula
Houston, TX
2/22/2018
Our designer quickly identified our style and made great suggestions on how to pick the perfect sofa in the perfect fabric!

Almagul
Houston, TX
2/21/2018
Furniture was delivered in 3 weeks after purchase and some pieces artived damaged. Service company is only available to fix it in another 2.5 weeks, which is ridicules. I expected such company as Basset to come and fix damaged furniture withn few days.

Joyce & Dennis
Houston, TX
2/15/2018
We have enjoyed working with our designer , Rudy. He listened, made suggestions and was fun to work with.

Carolyn
Houston, TX
2/15/2018
Ruben was fantastic! Couldn’t have completed room without his vision.

Christine
Houston, TX
2/15/2018
Customer did not leave a comment.

Michael
Houston, TX
2/14/2018
All

Ester & Leon
Houston, TX
2/8/2018
I ask for the other bracket that goes that braces the shelf to the base of the office furniture/ I haven't gotten one yet. Nor has anyone updated me.

Lisa & Eric
Houston, TX
2/8/2018
We are extremely satisfied with our entire buying process at Bassett furniture. Every step of the way we experienced satisfaction with the product, sales and service. Definitely first rate.

Anne
Houston, TX
2/8/2018
Winsome (salesperson) and Oscar and Noe (delivery) were wonderful, personable, professional, and respectful. Your follow-up is lacking, though. I have still not heard from your company (although promised a tech out the next day or two after delivery) to fix a large flaw in the leather headboard - right in the middle center, so very noticeable. I would like to hear back and have repaired asap.

Ken & Kelly
Houston, TX
2/8/2018
Very personable and congenial. Enjoyed the experience as Jeannette was more concerned about helping us get what we wanted instead of using high pressure sales techniques. Will look for help in the future from Jeannette. Hard to give a quality of product rating when you have only had the product since 9pm last night. Consequently, couldn’t give it the highest rating.

Jason & Gifty
Houston, TX
2/8/2018
Customer did not leave a comment.

Jon & Ml
Houston, TX
2/1/2018
Customer did not leave a comment.

Dottie
Houston, TX
1/31/2018
Debi Young is our sales person- we have returned over and over again for her help and expertise. She was especially helpful after our home was flooded during Hurricane Harvey.

Shilo & Mark
Houston, TX
1/31/2018
Customer did not leave a comment.

Ron & Eileen
Houston, TX
1/25/2018
Excellent work with designer

Dorsey
Houston, TX
1/25/2018
Customer did not leave a comment.

Charlotte
Houston, TX
1/18/2018
Sales staff was wonderful. Delivery service was great. My chairs arrived with wrinkled fabric on the arms. The cushions on the sofa are puckered on the front did the cushions. Very disappointed.

Bassett Response:  
Service is scheduled for January 24th. We are working hard to satisfy the customer.

Beverly
Houston, TX
1/18/2018
Excellent Customer Service (Julie)

Richard
Houston, TX
1/18/2018
You should pick up the old furniture from the customer if they want you to. Even if there was an extra $10 charge to dispose of it you should offer the service to the customer.

Dovie
Houston, TX
1/18/2018
Customer did not leave a comment.

Melissa
Houston, TX
1/11/2018
The sales person ordered the wrong piece to make my sectional complete. when I questioned it, she said that it was correct. She ordered an armless chair instead of the armless love seat. She over charged me not once BUT TWICE! I waited over 30 days for my new sectional and was VERY disappointed that she ordered the wrong piece. Now I have to wait for another month for my complete set. Also, 2 of the cushions were sewn in correctly. Very poor quality control. Please have someone contact me immediately. I am not pleased at all. Melissa Ruiz 281-989-9692

Bassett Response:  
We have spoken to Melissa about her sectional. We have also ordered a new piece and have scheduled a tech to service her cushions. She was very happy about the sectional when I spoke with her on 1/5 and 1/6 . We have allowed her to keep the armless piece and was not charged twice. We have apologized for her experience.

Beth & John
Houston, TX
1/11/2018
Customer did not leave a comment.

Krishnan
Houston, TX
1/10/2018
Quality materials, workmanship, inspection and quality control before packing. We had several complaints (many minor scratches and imperfections ) about the leather sofas and the recliner. One leg of the chair was slightly damaged. However your technician repaired what ever we could find.

Bassett Response:  
We scheduled a service technician to address the customers concerns. The customers were happy with the service but wished they wouldn't have needed it.

Sandra & Glen
Houston, TX
1/4/2018
The Bassett store has the best customer service I have see. I loved my sales person Julie Kerkhof! She the most helpful person I have met. Basset congratulations to have a such nice employee! Thank you Sandra Detore! Happy 2018!

Jeannie
Houston, TX
1/3/2018
Love the couch but it came missing one of the throw pillows.

Susan
Houston, TX
12/28/2017
Good selection/ customization, Delivery ahead of schedule. Price somewhat high, but I'm happy with my purchase.

Dick & Peggy
Houston, TX
12/27/2017
Customer did not leave a comment.

Jo
Houston, TX
12/27/2017
Customer did not leave a comment.

Shilo & Mark
Houston, TX
12/21/2017
EVERYTHING!!

Cynthia
Houston, TX
12/14/2017
Customer did not leave a comment.

Susana
Houston, TX
12/14/2017
Don’t make false or unrealistic promises regarding delivery times when an order is placed. Someone should know how an order is coming along. In my case despite calling on different Bassett employees nobody could tell me when I could expect delivery. The 30-day advertised is not true. I’m still missing a rug paid in full. Order placed among other items October 27 and I was told maybe I’ll receive it by mid January. I may cancel it. Very disappointed.

Bassett Response:  
Our goal was to receive the product in 30 days. Unfortunately, this did not happen and we did inform the customer of the delay on the rug. We are working with the vendor to expedite.

Suzanne
Houston, TX
12/7/2017
Customer did not leave a comment.

Felicia
Houston, TX
12/6/2017
Customer did not leave a comment.

Dottie
Houston, TX
12/6/2017
My salesperson, Debi Young, is so helpful, insightful, and professional, I continue to purchase furniture at Bassett as I know she make everything work!

Marilyn
Houston, TX
11/30/2017
Customer did not leave a comment.

Estella
Houston, TX
11/29/2017
One of the two chairs was damaged. I noticed after delivery had left, otherwise I would not have accepted delivery. I called my sales representative and he said someone would be contacting me to fix the chair. Therefore, my review is fair at most until this issue is resolved.

Odessa
Houston, TX
11/23/2017
First, I like a lot of the styles by Bassett. My interior consultant, Debi, is outstanding. She is a good listener and is helping me bring my vision to life.
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