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Bassett Home Furnishings
Houston
17955 North Freeway
Houston,  TX  77090

(832) 436-2330

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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214
Customer Reviews
4.62 out of 5 stars
Bassett Home Furnishings
17955 North Freeway
Houston
TX
77090
(832) 436-2330
4.62 214
    12/19/2014 • Bill & Adele

    Quality of the service and the product!

    8/7/2015 • Linda

    I like Bassett products for your quality and style

    11/3/2016 • Melissa

    Delivered on time with no waiting.

    3/5/2017 • Mary Ellen

    Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was...

    1/14/2016 • David

    Customer did not leave a comment.

    4/7/2016 • Kimberly

    Customer did not leave a comment.

    2/4/2016 • Chris And

    Our sales consultant, Marilyn, was very knowledgable and had a great ideas to help us complete our...

    4/1/2016 • Cheryl

    It is too soon to tell you the quality of the product. They look lovely and durable but time will tell...

    9/11/2015 • Karen

    Everyone was extremely nice and helpful!

    4/1/2015 • Treva

    Sales person was friendly, knowlegable, helpful and very patient while we made a decision without...

    4/7/2016 • Ben And Brenda

    Customer did not leave a comment.

    4/21/2016 • Troy

    Customer did not leave a comment.

    10/29/2016 • Erin & Chris

    Josette is very knowledgeable of her products and very good with her customers. We will look for her...

    10/1/2015 • Linda

    I love everything at Bassett and so like the way you can make your tables and chairs..The fabrics are...

    4/5/2016 • Beverly & Paul

    Sales Staff - Knowledgeable, excellent relaxed disposition, not overbearing and pushy but suggestive and...

    2/10/2016 • Hannah & Andrew

    Customer did not leave a comment.

    2/24/2017 • Jan

    We had a great experience with Bassett. Very professional staff at every level, from the designer to the...

    1/7/2016 • Debbie

    Marilyn our sales person was wonderful. She was helpful and very accommodating. She made the...

    1/14/2015 • Thomas

    I think the furniture quality is very good. Some of the furniture is overpriced. For instance the rug we...

    8/10/2016 • Paul

    Customer did not leave a comment.

    11/14/2015 • Linda

    Becky Tinker was wonderful. She helped me coordinate a table and chairs from 2 different collections,...

    10/6/2016 • Gail

    Customer did not leave a comment.

    3/19/2015 • Helen

    Customer did not leave a comment.

    4/23/2015 • Suzy

    The entire experience was superior. The salesman Ruben was so patient and helpful figuring out the right...

    7/15/2016 • Elyse

    Customer did not leave a comment.

    12/31/2016 • Cynthia

    Good communication with delivery.

    4/21/2016 • Robert & Toni

    Customer did not leave a comment.

    5/12/2016 • Sandra

    Customer did not leave a comment.

    8/13/2015 • Millie & Bill

    Good Installation

    3/31/2016 • Mike & Debbie

    Debbie and Debbie are fabulous and they are excellent sales persons. We always enjoy working with them!...

    8/11/2016 • Patricia

    Customer did not leave a comment.

    4/20/2016 • Shawn

    Customer did not leave a comment.

    4/9/2015 • Joe & Deborah

    Excellent salesman (we returned to buy more furniture from same salesman) (Ruben Lujan, 17955 N Freeway,...

    10/14/2016 • Darcy

    Ruben was an amazing design consultant and very helpful. The delivery tracking process is wonderful and...

    4/1/2015 • Joanne & Frank

    Our design consultant - Ruben Lujan was extraordinary! His patience, design skills, and customer care...

    5/21/2015 • Sydnee

    Attentive customer service and followed through with request for additional information.

    4/20/2017 • Kevin And Sheri

    Customer did not leave a comment.

    9/26/2015 • Mike & Debbie

    The efficiency of order to delivery is excellent. That's why we keep coming back! Debbie Nickols is...

    8/17/2016 • Carol

    Quality of the product. Delivery condition of furniture. Sale agent

    3/26/2016 • Casey And David

    Customer did not leave a comment.

    4/15/2016 • Robert & Toni

    Customer did not leave a comment.

    11/22/2016 • Michael

    Customer did not leave a comment.

    11/5/2015 • Ardith

    Furniture arrived earlier than promised and is just what we ordered. Very pretty and the assistance...

    2/23/2017 • Chris & Karen

    Debi Young was a great help and went well above expectations with our purchases.

    3/16/2017 • Patricia

    Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales...

    4/23/2015 • Elaine

    The shopping experience was very good; sales person very knowledgeable. I was impressed with my...

    11/18/2015 • Al & M J

    It was a good experience

    5/11/2016 • Dawn & Wes

    Customer did not leave a comment.

    5/28/2015 • Sydnee

    We attentive service by the whole team at the Bassett store on the North Freeway in Houston. Answered...

    3/4/2015 • Anne

    Good product at good price Great sales staff

    10/6/2016 • Denise

    Customer did not leave a comment.

    4/21/2016 • Laura

    Customer did not leave a comment.

    1/19/2017 • Diana

    I never felt pressured or being steered to buy something that I did not want. Prices on items bought...

    11/2/2016 • Yevettes

    Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my...

    9/15/2016 • Gary And Sonya

    Customer did not leave a comment.

    5/15/2017 • Sandra

    Customer did not leave a comment.

    7/17/2015 • Tom & Christa

    This is our second purchase from Bassett. As with our first experience, the sales consultant was very...

    5/26/2016 • John&Dolores

    Customer did not leave a comment.

    1/7/2015 • Sarah & Adam

    Customer Service

    2/18/2016 • Jalana

    I recently had delivered 2 COM chairs and one ottoman. Ruben Lujan was my sales associate and was a...

    1/26/2017 • Edward

    Its balance over all at mid to high term

    6/23/2016 • Shilo & Mark

    First class service by Debi Young and the delivery men. Always such a pleasure to work with Debi and her...

    1/10/2015 • Mike & Debbie

    We have bought from Bassett for years. We've had in home consultations with Debbie Nickols and Debi...

    2/6/2015 • Preferred

    Met the schedule; good quality product

    11/19/2015 • Gretchen

    I was running late for delivery and they didn't complain or make me feel badly. Plus, sales person...

    12/8/2016 • Amy

    Make a great product with great warranties!

    3/2/2016 • Jeannie

    Custom sofa came in TWO weeks, delivery was outstanding. Love sofa!

    5/11/2016 • Jill & Howard

    Customer did not leave a comment.

    3/8/2017 • Judy

    Customer did not leave a comment.

    5/7/2015 • Beverly & Paul

    Sales staff is very professional, attentive and helpful each and every time I visit, whether I am...

    4/25/2017 • Dianne

    Customer did not leave a comment.

    9/18/2015 • Samaria

    Becky Tinner at the north Houston store was great. I showed her exactly what I wanted on my first visit...

    5/19/2016 • Jill & Howard

    Ruben did great - the delivery crew was fantastic

    1/15/2015 • Emily

    The table seems well made, durable, and is beautiful. It looks great in my kitchen.

    5/17/2015 • Anise

    No high pressure to buy on first visit. Both associates very nice.

    2/2/2016 • Mary Jo

    Customer did not leave a comment.

    1/22/2015 • Vickie & Jb

    Customer did not leave a comment.

    12/8/2015 • Sydnee

    The entire staff at the Houston North store always goes out of their way to assist with purchases. We've...

    10/22/2015 • Thomas

    Friendly and knowledgeable staff. Great delivery and friendly.

    5/31/2015 • Teresa

    Cared

    8/14/2015 • Linda

    Excellent from the purchase to delivery. My sales associate was very knowledgeable and spent time...

    1/12/2017 • James & Donna

    Customer did not leave a comment.

    11/21/2016 • Kathy

    Sales representative was very knowledgeable, helpful and patient. She has followed through after the...

    12/8/2016 • Kim

    Customer did not leave a comment.

    1/22/2016 • Cynthia

    Customer did not leave a comment.

    12/21/2014 • Patrick/Nina

    Allowed us to shop without being hounded. Sales lady did a great job showing us our options and final...

    1/14/2016 • Vicki

    Debi Young, did a far above spectacular job at helping us pick the furniture that started and finished...

    5/4/2017 • Linette And

    Customer did not leave a comment.

    1/30/2015 • Tracy

    Delivery staff from Gulfport, MS (Clyde & Rick) were very professional and helpful. We are having...

    8/8/2015 • Les

    I originally visited the San Antonio store at The Rim, but after walking through the store on a Thursday...

    7/6/2015 • Mike & Debbie

    Debbie Nikols is amazing! She helps me order exactly what I need, follows up on the delivery and is on...

    12/31/2014 • Marcus And Mara

    Marilyn Montgomery, our design consultant, spend alot of time with us helping us decide which table...

    3/12/2015 • Cheryl

    Debbie Nichols was excellent. She guided me through choosing the style and fabric. She kept me informed...

    10/9/2015 • Pam

    Sales associate, Ruben, was excellent. Delivery was excellent!!

    1/6/2017 • Darcy

    Customer did not leave a comment.

    7/21/2016 • Maggie

    Once again Becky Tinner is the best sales person a customer could ask for I requested Oscar...

    1/20/2017 • Dany

    Customer did not leave a comment.

    10/29/2015 • Gloria & Dick

    The only error was the fact that Bassett boxed and shipped the pedestal table missing a leg. How it...

    3/4/2017 • Eric And Beth

    Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our...

    7/29/2016 • Patricia

    My design consultant Josette Christolin was off the charts helpful. I picked out the recliner I wanted...

    4/7/2016 • Preferred

    Did not have home delivery service

    1/30/2015 • Dan & Loretta

    Sales person explained everything and asnwered all of our questions in a courteous and professional...

    7/14/2016 • Alexandra

    The delivery crew was extremely professional and helpful.

    5/8/2017 • Joyce & Dennis

    We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful....

    1/24/2017 • Ricardo

    The person at the store was amazing, she had great taste and great ideas.

    11/3/2016 • Laura

    Customer did not leave a comment.

    12/17/2015 • Carolyn

    Friendly, attentive sales lady and delivery men, who worked to satisfy me and my order with you. I was...

    5/14/2015 • Jeff And Denise

    Marilyn Montgomery is always wonderful to work with. We appreciate her expertise in helping us make our...

    5/1/2016 • Ben And Brenda

    Has ottoman made to match sectional

    1/8/2017 • Phylicia

    Customer did not leave a comment.

    10/28/2016 • Abel And Debbie

    Customer did not leave a comment.

    6/2/2016 • Hoang

    Customer did not leave a comment.

    4/1/2016 • Lisa

    Customer did not leave a comment.

    12/10/2016 • Pravin

    Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and...

    2/23/2017 • Jo

    Customer did not leave a comment.

    5/11/2017 • Liz & David

    Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also...

    10/6/2016 • Danial

    When I met Becky Tinner, I told her that I was looking for the impossible recliner. She found it and...

    9/9/2016 • Lawren

    Customer did not leave a comment.

    4/15/2015 • Sydnee

    Debi Young, our salesperson, did an outstanding job assisting us with ordering pieces and making sure...

    3/7/2016 • Kim

    Becky, our salesperson, helped us quite a bit picking out the furniture, giving us ideas for placement...

    2/5/2016 • Maggie

    Becky is the greatest sales person at Bassett on North fwy in Houston. I will not buy furniture...

    7/30/2015 • Russ

    Great experience…start to finish.

    7/1/2016 • O'dwyer

    I love my winged bed! I received it sooner than the stated 30 days. My sales rep (Josette) was very...

    1/13/2016 • Elyse

    Customer did not leave a comment.

    10/5/2016 • George

    The sales experience was great. Rubin Lujan visited our home and designed both our family room &...

    1/10/2017 • Rachel & Mike

    Customer did not leave a comment.

    12/22/2016 • Wilma

    Customer did not leave a comment.

    2/11/2016 • Mitch

    quality is very high.

    8/20/2015 • Ray & Alison

    I dragged my husband in to approve the sofa and loveseat and select a couple of chairs - of course we...

    1/26/2017 • Mariellyn

    We moved from out of state and needed many items for our new home and our design consultant, Brickelle...

    1/15/2017 • Ernesto

    Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were...

    4/14/2015 • Luisa &

    Service. From the sales lady (Debi Young) to the customer service (Essy DeLeon) they all did a fantastic...

    4/14/2016 • Ron And Sharon

    Great experience getting piece that I love!

    8/5/2016 • Michelle

    Customer did not leave a comment.

    9/1/2016 • Katherine

    Salesperson's knowledge of products. Delivery within 30 days. Quality of product.

    6/2/2016 • Katherine

    Everyone at Bassett was very helpful and professional. I received several calls and an email reminders...

    9/24/2015 • Cris

    When there was a miscommunication about where I was to pick up the loveseat, the store manager was very...

    3/5/2015 • Preferred

    Delivery men went above and beyond with their service. They were VERY professional AND, you kept...

    1/4/2015 • Debra

    You made the sale more personal, as if finding exactly what I wanted was more important than just making...

    5/11/2016 • Jeffery & Tammy

    Sales woman was awesome and friendly. Was very helpful. Delivery was FAB!

    11/19/2015 • Craig

    i had a problem with one item of a previous purchase and was overwhelmed with the efforts by the sales...

    3/25/2016 • Alison

    My salesman was great - helped me pick a fabric that goes beautifully in my living room. Made me feel...

    3/19/2015 • Elaine

    The sales, the product and the delivery were excellent. The dining room table and chairs and the rug in...

    2/1/2015 • Danny & Barbara

    Everything. Thank you

    12/31/2014 • Melanie

    Customer did not leave a comment.

    11/20/2015 • Marc & Connie

    fabric quality, joiner system for sectional, great home delivery staff and set up, knowledgeable sales...

    4/27/2017 • Howard & Mary

    Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking...

    8/19/2016 • Judy

    Customer did not leave a comment.

    2/1/2017 • Allyson

    I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with...

    10/26/2016 • Linda

    Your design consultant Debi was wonderful to work with. She was very personable and knowledgeable. I...

    4/13/2016 • Timothy

    Customer did not leave a comment.

    11/18/2015 • Ana

    Customer did not leave a comment.

    7/2/2015 • Stanley

    The entire process went really well from searching you out on the internet for a small custom dining...

    2/24/2017 • Aretha

    I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I...

    3/10/2016 • Veronica

    Customer did not leave a comment.

    4/28/2016 • Quiana

    The delivery was excellent. They were there well before the delivery window I was given so that is...

    1/15/2016 • Henry/Kathy

    Your sales staff were exceedingly helpful. Your delivery staff were unbelieveable. They arrived far...

    4/28/2016 • Bernie

    Sales person(Becky Tinner) made a great effort to make sure my purchase would work in my home; including...

    4/27/2017 • Miguel & Vania

    Customer did not leave a comment.

    4/20/2017 • Kathy & Larry

    The designer who helped me select my furniture listened to me to determine my needs and tastes and...

    2/23/2017 • Trisha & Nate

    Ruben Lujan did an excellent job designing and following up with our living room purchases.

    2/24/2017 • Michael

    make custom furniture

    5/18/2017 • Amanda

    Thank you! Great experience

    12/21/2014 • Threassa

    easy to work with in changing my order. thank you.

    11/23/2016 • Adrienne

    Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than...

    4/7/2016 • David

    We ordered a custom sectional sofa. My only complaint is that the way the pieces connect together is not...

    5/3/2016 • Jen

    Customer did not leave a comment.

    1/19/2017 • Jenny

    Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will...

    4/30/2016 • Candis

    Customer did not leave a comment.

    2/19/2016 • Amanda

    Being able to track delivery truck was very helpful

    7/6/2016 • Halyna

    Customer did not leave a comment.

    2/18/2015 • Rae Ann

    Customer did not leave a comment.

    8/14/2016 • Dianna

    Melissa Rooke was very helpful with the selection of furniture and fabrics. I never felt pressured to...

Read All Reviews for this Store
214 Customer Reviews
4.62 out of 5 stars



1-50 OF 214 CUSTOMER REVIEWS
sorted by date

Amanda
Houston, TX
5/18/2017
Thank you! Great experience

Don & Kay
Houston, TX
5/18/2017
Customer did not leave a comment.

Sandra
Houston, TX
5/15/2017
Customer did not leave a comment.

Liz & David
Houston, TX
5/11/2017
Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also great. I did not get there names.

Joyce & Dennis
Houston, TX
5/8/2017
We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful. We will ne furnishing our whole house with you and your team of people.

Linette And
Houston, TX
5/4/2017
Customer did not leave a comment.

Cindy
Houston, TX
5/2/2017
I'm am still waiting to set up an appiontment as when they delivered the sectional it does not align properly and am not happy with this and it's been over a week without a call.

Miguel & Vania
Houston, TX
4/27/2017
Customer did not leave a comment.

Howard & Mary
Houston, TX
4/27/2017
Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking forward to many years enjoying the new couch.

Dianne
Houston, TX
4/25/2017
Customer did not leave a comment.

Kevin And Sheri
Houston, TX
4/20/2017
Customer did not leave a comment.

Kathy & Larry
Houston, TX
4/20/2017
The designer who helped me select my furniture listened to me to determine my needs and tastes and helped me select the furniture that would fit my space and match my style. She also helped select window treatments( which I have not received) that worked with my new look. I had worked with another designer there in the past who did not "get" what I wanted and I walked away without buying anything.

Patricia
Houston, TX
3/16/2017
Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales person had left employment by the time we got our delivery, so no one checked in on us or let us know. I emailed the saleswoman but got no response. Finally I went into the store on the weekend to ask my question. Total lack of follow-up on the store's behalf.

Judy
Houston, TX
3/8/2017
Customer did not leave a comment.

Mary Ellen
Houston, TX
3/5/2017
Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was great and increased my confidence in our choice. Furniture was more beautiful than website. Delivery in less than two weeks! Oscar was the best!!! When dismantling our old bed we found a dead mouse. I freaked out and he took over. I CAN'T THANK HIM ENOUGH!! He was personable, knowledgable, professional and strong! A great representative of Bassett. So pleased with the whole experience and the finished product. Will definitely be back when we need more furniture. Thank you Debi and Oscar. The other delivery man was nice too!

Eric And Beth
Houston, TX
3/4/2017
Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our purchase.

Michael
Houston, TX
2/24/2017
make custom furniture

Aretha
Houston, TX
2/24/2017
I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I could see. Debi Young at the office on I45 north in Houston Texas said no, but that Basset would take care of ordering it for me. She looked it up online, made sure it was available and set it up for me to come in and order it. The manager, & everyone who took care of me was very professional and helpful. I had a great experience! Thank you!

Jan
Houston, TX
2/24/2017
We had a great experience with Bassett. Very professional staff at every level, from the designer to the delivery people.

Chris & Karen
Houston, TX
2/23/2017
Debi Young was a great help and went well above expectations with our purchases.

Trisha & Nate
Houston, TX
2/23/2017
Ruben Lujan did an excellent job designing and following up with our living room purchases.

Jo
Houston, TX
2/23/2017
Customer did not leave a comment.

Allyson
Houston, TX
2/1/2017
I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with Bassett. Delivery people were great.

Mariellyn
Houston, TX
1/26/2017
We moved from out of state and needed many items for our new home and our design consultant, Brickelle Gregory, was wonderful to work with! She had a good idea of what we wanted, made great suggestions, was very patient, and made the process so much easier for us! On top of all that it was a lot of fun! Thanks, Brickelle!

Edward
Houston, TX
1/26/2017
Its balance over all at mid to high term

Sammie
Houston, TX
1/25/2017
Customer did not leave a comment.

Ricardo
Houston, TX
1/24/2017
The person at the store was amazing, she had great taste and great ideas.

Dany
Houston, TX
1/20/2017
Customer did not leave a comment.

Diana
Houston, TX
1/19/2017
I never felt pressured or being steered to buy something that I did not want. Prices on items bought were very reasonable.

Jenny
Houston, TX
1/19/2017
Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will definitely be back again

Ernesto
Houston, TX
1/15/2017
Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were already available in Dallas. We had delivery a week later. Since we have recently moved into a new home, this made a huge difference. Thank you!

James & Donna
Houston, TX
1/12/2017
Customer did not leave a comment.

Rachel & Mike
Houston, TX
1/10/2017
Customer did not leave a comment.

Phylicia
Houston, TX
1/8/2017
Customer did not leave a comment.

Darcy
Houston, TX
1/6/2017
Customer did not leave a comment.

Rebecca
Houston, TX
1/5/2017
I was unhappy with my dining table and six chairs which I ordered from your store and had delivered. They did not go as well in my home as I had tbought they would. I asked my sale person and your store manager if tbey would take the chairs back and give me store credit. They refused to do so. They said that after they were delivered them that I was stuck with them. I am very unhappy and disappionted that they would not work with me. Because of this your company as lost a good customer because I just moved in a new home and need much more furnishings I hope that you are more willing to help other customers in the future. Sincerely Rebecca Seaback

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Cynthia
Houston, TX
12/31/2016
Good communication with delivery.

Wilma
Houston, TX
12/22/2016
Customer did not leave a comment.

Pravin
Houston, TX
12/10/2016
Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and professional.

Kim
Houston, TX
12/8/2016
Customer did not leave a comment.

Amy
Houston, TX
12/8/2016
Make a great product with great warranties!

Adrienne
Houston, TX
11/23/2016
Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than originally scheduled. Delivery guys were on time and very polite. Overall a great experience with Bassett!!

Michael
Houston, TX
11/22/2016
Customer did not leave a comment.

Kathy
Houston, TX
11/21/2016
Sales representative was very knowledgeable, helpful and patient. She has followed through after the delivery.

Jan
Houston, TX
11/9/2016
Customer did not leave a comment.

Melissa
Houston, TX
11/3/2016
Delivered on time with no waiting.

Laura
Houston, TX
11/3/2016
Customer did not leave a comment.

Yevettes
Houston, TX
11/2/2016
Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my home. She call me or send an email pertaining to my counter stools. I love Bassett furniture (Store 0322) and it's my number one furniture store. Please give a shout out to Becky for a job well done. Sincerely, Yevettes F. Lewis

Erin & Chris
Houston, TX
10/29/2016
Josette is very knowledgeable of her products and very good with her customers. We will look for her when we buy again. We have already referred our friends to her. The Bench Made product is stunning. Just wish they had a high top kitchen table when we were making our purchase. Would love to see a bigger variety of products under the Bench Made label.

Abel And Debbie
Houston, TX
10/28/2016
Customer did not leave a comment.
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