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Bassett Home Furnishings
Houston
17955 North Freeway
Houston,  TX  77090

(832) 436-2330

Store Hours
Mon-Sat 10-8
Sun 12-6


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277
Customer Reviews
4.52 out of 5 stars
Bassett Home Furnishings
17955 North Freeway
Houston
TX
77090
(832) 436-2330
4.52 277
    11/2/2017 • Brittany

    Customer did not leave a comment.

    9/15/2016 • Gary And Sonya

    Customer did not leave a comment.

    10/5/2016 • George

    The sales experience was great. Rubin Lujan visited our home and designed both our family room &...

    1/22/2015 • Vickie & Jb

    Customer did not leave a comment.

    5/11/2016 • Jill & Howard

    Customer did not leave a comment.

    7/30/2015 • Russ

    Great experience…start to finish.

    6/15/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant and always take the time and give wonderful ideas of...

    1/11/2018 • Beth & John

    Customer did not leave a comment.

    3/12/2015 • Cheryl

    Debbie Nichols was excellent. She guided me through choosing the style and fabric. She kept me informed...

    1/6/2017 • Darcy

    Customer did not leave a comment.

    1/30/2015 • Dan & Loretta

    Sales person explained everything and asnwered all of our questions in a courteous and professional...

    9/21/2017 • Yevettes

    My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory...

    10/1/2015 • Linda

    I love everything at Bassett and so like the way you can make your tables and chairs..The fabrics are...

    2/10/2016 • Hannah & Andrew

    Customer did not leave a comment.

    10/18/2017 • Christine

    Customer did not leave a comment.

    12/6/2017 • Dottie

    My salesperson, Debi Young, is so helpful, insightful, and professional, I continue to purchase...

    10/14/2016 • Darcy

    Ruben was an amazing design consultant and very helpful. The delivery tracking process is wonderful and...

    4/13/2016 • Timothy

    Customer did not leave a comment.

    8/10/2017 • Pamela & David

    Customer did not leave a comment.

    5/15/2017 • Sandra

    Customer did not leave a comment.

    12/8/2015 • Sydnee

    The entire staff at the Houston North store always goes out of their way to assist with purchases. We've...

    8/8/2015 • Les

    I originally visited the San Antonio store at The Rim, but after walking through the store on a Thursday...

    4/7/2016 • Kimberly

    Customer did not leave a comment.

    1/19/2017 • Diana

    I never felt pressured or being steered to buy something that I did not want. Prices on items bought...

    5/14/2015 • Jeff And Denise

    Marilyn Montgomery is always wonderful to work with. We appreciate her expertise in helping us make our...

    5/7/2015 • Beverly & Paul

    Sales staff is very professional, attentive and helpful each and every time I visit, whether I am...

    4/30/2016 • Candis

    Customer did not leave a comment.

    4/1/2016 • Cheryl

    It is too soon to tell you the quality of the product. They look lovely and durable but time will tell...

    3/19/2015 • Helen

    Customer did not leave a comment.

    11/9/2017 • Robert & Renee

    The delivery people delivering the chandelier didn’t call to set up a delivery time...

    4/15/2015 • Sydnee

    Debi Young, our salesperson, did an outstanding job assisting us with ordering pieces and making sure...

    8/7/2015 • Linda

    I like Bassett products for your quality and style

    9/21/2017 • Lois

    It took several hrs. To purchase at the store. Sales person was very nice but when the credit card...

    1/22/2016 • Cynthia

    Customer did not leave a comment.

    5/12/2016 • Sandra

    Customer did not leave a comment.

    6/2/2016 • Hoang

    Customer did not leave a comment.

    1/26/2017 • Edward

    Its balance over all at mid to high term

    8/5/2016 • Michelle

    Customer did not leave a comment.

    3/31/2016 • Mike & Debbie

    Debbie and Debbie are fabulous and they are excellent sales persons. We always enjoy working with them!...

    11/19/2015 • Craig

    i had a problem with one item of a previous purchase and was overwhelmed with the efforts by the sales...

    4/27/2017 • Howard & Mary

    Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking...

    3/8/2017 • Judy

    Customer did not leave a comment.

    4/14/2015 • Luisa &

    Service. From the sales lady (Debi Young) to the customer service (Essy DeLeon) they all did a fantastic...

    2/11/2016 • Mitch

    quality is very high.

    4/25/2017 • Dianne

    Customer did not leave a comment.

    2/24/2017 • Michael

    make custom furniture

    8/20/2015 • Ray & Alison

    I dragged my husband in to approve the sofa and loveseat and select a couple of chairs - of course we...

    1/7/2015 • Sarah & Adam

    Customer Service

    6/8/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant, please give a shout out for Brickelle Gregory. Thank...

    12/8/2016 • Kim

    Customer did not leave a comment.

    5/1/2016 • Ben And Brenda

    Has ottoman made to match sectional

    2/23/2017 • Trisha & Nate

    Ruben Lujan did an excellent job designing and following up with our living room purchases.

    8/12/2017 • Paige

    Customer did not leave a comment.

    10/26/2016 • Linda

    Your design consultant Debi was wonderful to work with. She was very personable and knowledgeable. I...

    4/7/2016 • David

    We ordered a custom sectional sofa. My only complaint is that the way the pieces connect together is not...

    8/20/2017 • Ellen

    The whole process from inquiry, to placing the order and to delivery was smooth.

    4/21/2016 • Troy

    Customer did not leave a comment.

    10/29/2016 • Erin & Chris

    Josette is very knowledgeable of her products and very good with her customers. We will look for her...

    10/6/2016 • Danial

    When I met Becky Tinner, I told her that I was looking for the impossible recliner. She found it and...

    5/4/2017 • Jeanean

    Good communications; deliveries were timely. The sofa I received has a lot of noise (squeak) issues and...

    4/20/2016 • Shawn

    Customer did not leave a comment.

    6/2/2016 • Katherine

    Everyone at Bassett was very helpful and professional. I received several calls and an email reminders...

    3/16/2017 • Patricia

    Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales...

    10/18/2017 • Amy B

    Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs,...

    1/15/2015 • Emily

    The table seems well made, durable, and is beautiful. It looks great in my kitchen.

    3/19/2015 • Elaine

    The sales, the product and the delivery were excellent. The dining room table and chairs and the rug in...

    11/9/2017 • Andy And Sharee

    In store pickup. The ottoman is beautiful and very well made. I couldn't be happier!

    8/3/2017 • Marie

    Julie was very knowledgeable and helped me make a great choice for our home!

    6/23/2016 • Shilo & Mark

    First class service by Debi Young and the delivery men. Always such a pleasure to work with Debi and her...

    10/11/2017 • Adrienne

    Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more...

    5/11/2016 • Jeffery & Tammy

    Sales woman was awesome and friendly. Was very helpful. Delivery was FAB!

    10/6/2016 • Denise

    Customer did not leave a comment.

    7/6/2016 • Halyna

    Customer did not leave a comment.

    12/31/2016 • Cynthia

    Good communication with delivery.

    4/23/2015 • Elaine

    The shopping experience was very good; sales person very knowledgeable. I was impressed with my...

    4/23/2015 • Suzy

    The entire experience was superior. The salesman Ruben was so patient and helpful figuring out the right...

    8/18/2017 • Kirsten

    Customer did not leave a comment.

    5/21/2015 • Sydnee

    Attentive customer service and followed through with request for additional information.

    12/17/2015 • Carolyn

    Friendly, attentive sales lady and delivery men, who worked to satisfy me and my order with you. I was...

    3/10/2016 • Veronica

    Customer did not leave a comment.

    12/19/2014 • Bill & Adele

    Quality of the service and the product!

    8/13/2015 • Millie & Bill

    Good Installation

    12/31/2014 • Marcus And Mara

    Marilyn Montgomery, our design consultant, spend alot of time with us helping us decide which table...

    9/26/2015 • Mike & Debbie

    The efficiency of order to delivery is excellent. That's why we keep coming back! Debbie Nickols is...

    10/22/2015 • Thomas

    Friendly and knowledgeable staff. Great delivery and friendly.

    8/17/2016 • Carol

    Quality of the product. Delivery condition of furniture. Sale agent

    12/8/2016 • Amy

    Make a great product with great warranties!

    2/5/2016 • Maggie

    Becky is the greatest sales person at Bassett on North fwy in Houston. I will not buy furniture...

    11/22/2016 • Michael

    Customer did not leave a comment.

    1/4/2015 • Debra

    You made the sale more personal, as if finding exactly what I wanted was more important than just making...

    3/25/2016 • Alison

    My salesman was great - helped me pick a fabric that goes beautifully in my living room. Made me feel...

    9/21/2017 • Darcey/William

    I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready...

    5/8/2017 • Joyce & Dennis

    We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful....

    2/24/2017 • Jan

    We had a great experience with Bassett. Very professional staff at every level, from the designer to the...

    12/31/2014 • Melanie

    Customer did not leave a comment.

    11/9/2017 • Sandra & Glen

    Customer did not leave a comment.

    4/20/2017 • Kathy & Larry

    The designer who helped me select my furniture listened to me to determine my needs and tastes and...

    8/18/2017 • David

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    8/14/2016 • Dianna

    Melissa Rooke was very helpful with the selection of furniture and fabrics. I never felt pressured to...

    5/3/2016 • Jen

    Customer did not leave a comment.

    1/7/2016 • Debbie

    Marilyn our sales person was wonderful. She was helpful and very accommodating. She made the...

    7/6/2015 • Mike & Debbie

    Debbie Nikols is amazing! She helps me order exactly what I need, follows up on the delivery and is on...

    11/5/2015 • Ardith

    Furniture arrived earlier than promised and is just what we ordered. Very pretty and the assistance...

    3/5/2015 • Preferred

    Delivery men went above and beyond with their service. They were VERY professional AND, you kept...

    4/27/2017 • Miguel & Vania

    Customer did not leave a comment.

    2/6/2015 • Preferred

    Met the schedule; good quality product

    5/19/2016 • Jill & Howard

    Ruben did great - the delivery crew was fantastic

    12/22/2016 • Wilma

    Customer did not leave a comment.

    1/8/2017 • Phylicia

    Customer did not leave a comment.

    10/28/2016 • Abel And Debbie

    Customer did not leave a comment.

    2/18/2016 • Jalana

    I recently had delivered 2 COM chairs and one ottoman. Ruben Lujan was my sales associate and was a...

    2/24/2017 • Aretha

    I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I...

    4/20/2017 • Kevin And Sheri

    Customer did not leave a comment.

    9/24/2015 • Cris

    When there was a miscommunication about where I was to pick up the loveseat, the store manager was very...

    8/11/2016 • Patricia

    Customer did not leave a comment.

    11/18/2015 • Al & M J

    It was a good experience

    12/7/2017 • Suzanne

    Customer did not leave a comment.

    4/28/2016 • Bernie

    Sales person(Becky Tinner) made a great effort to make sure my purchase would work in my home; including...

    8/17/2017 • James & Teresa

    Customer did not leave a comment.

    11/23/2017 • Odessa

    First, I like a lot of the styles by Bassett. My interior consultant, Debi, is outstanding. She is a...

    5/18/2017 • Amanda

    Thank you! Great experience

    5/11/2017 • Liz & David

    Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also...

    7/1/2016 • O'dwyer

    I love my winged bed! I received it sooner than the stated 30 days. My sales rep (Josette) was very...

    7/2/2015 • Stanley

    The entire process went really well from searching you out on the internet for a small custom dining...

    8/14/2015 • Linda

    Excellent from the purchase to delivery. My sales associate was very knowledgeable and spent time...

    5/4/2017 • Lisa Mccoy /

    Love Josette, our Bassett designer. Love the quality of furniture and lamps. The delivery guys were...

    1/13/2016 • Elyse

    Customer did not leave a comment.

    9/28/2017 • Yevettes

    Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and...

    7/17/2015 • Tom & Christa

    This is our second purchase from Bassett. As with our first experience, the sales consultant was very...

    11/18/2015 • Ana

    Customer did not leave a comment.

    10/9/2015 • Pam

    Sales associate, Ruben, was excellent. Delivery was excellent!!

    3/7/2016 • Kim

    Becky, our salesperson, helped us quite a bit picking out the furniture, giving us ideas for placement...

    5/26/2016 • John&Dolores

    Customer did not leave a comment.

    1/24/2017 • Ricardo

    The person at the store was amazing, she had great taste and great ideas.

    3/5/2017 • Mary Ellen

    Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was...

    1/30/2015 • Tracy

    Delivery staff from Gulfport, MS (Clyde & Rick) were very professional and helpful. We are having...

    4/1/2016 • Lisa

    Customer did not leave a comment.

    3/26/2016 • Casey And David

    Customer did not leave a comment.

    4/5/2016 • Beverly & Paul

    Sales Staff - Knowledgeable, excellent relaxed disposition, not overbearing and pushy but suggestive and...

    11/3/2016 • Melissa

    Delivered on time with no waiting.

    4/1/2015 • Treva

    Sales person was friendly, knowlegable, helpful and very patient while we made a decision without...

    12/27/2017 • Dick & Peggy

    Customer did not leave a comment.

    4/7/2016 • Ben And Brenda

    Customer did not leave a comment.

    2/19/2016 • Amanda

    Being able to track delivery truck was very helpful

    1/26/2017 • Mariellyn

    We moved from out of state and needed many items for our new home and our design consultant, Brickelle...

    4/28/2016 • Quiana

    The delivery was excellent. They were there well before the delivery window I was given so that is...

    12/27/2017 • Jo

    Customer did not leave a comment.

    2/1/2015 • Danny & Barbara

    Everything. Thank you

    11/14/2015 • Linda

    Becky Tinker was wonderful. She helped me coordinate a table and chairs from 2 different collections,...

    12/21/2014 • Patrick/Nina

    Allowed us to shop without being hounded. Sales lady did a great job showing us our options and final...

    9/1/2016 • Katherine

    Salesperson's knowledge of products. Delivery within 30 days. Quality of product.

    2/1/2017 • Allyson

    I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with...

    12/14/2017 • Cynthia

    Customer did not leave a comment.

    11/21/2016 • Kathy

    Sales representative was very knowledgeable, helpful and patient. She has followed through after the...

    11/3/2016 • Laura

    Customer did not leave a comment.

    4/14/2016 • Ron And Sharon

    Great experience getting piece that I love!

    4/21/2016 • Laura

    Customer did not leave a comment.

    8/30/2017 • Stephanie

    Extremely helpful and friendly from start to finish!

    5/17/2015 • Anise

    No high pressure to buy on first visit. Both associates very nice.

    1/20/2017 • Dany

    Customer did not leave a comment.

    8/31/2017 • Susan

    Customer did not leave a comment.

    1/15/2017 • Ernesto

    Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were...

    6/9/2017 • Darren

    We had a great experience with Fay! We were very excited to get the new furniture as our original...

    5/4/2017 • Linette And

    Customer did not leave a comment.

    10/26/2017 • Linda

    All three put together made it a wonderful second experience at Bassett.

    7/21/2016 • Maggie

    Once again Becky Tinner is the best sales person a customer could ask for I requested Oscar...

    7/14/2016 • Alexandra

    The delivery crew was extremely professional and helpful.

    4/1/2015 • Joanne & Frank

    Our design consultant - Ruben Lujan was extraordinary! His patience, design skills, and customer care...

    8/10/2016 • Paul

    Customer did not leave a comment.

    2/2/2016 • Mary Jo

    Customer did not leave a comment.

    12/10/2016 • Pravin

    Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and...

    9/18/2015 • Samaria

    Becky Tinner at the north Houston store was great. I showed her exactly what I wanted on my first visit...

    4/7/2016 • Preferred

    Did not have home delivery service

    11/30/2017 • Marilyn

    Customer did not leave a comment.

    7/29/2016 • Patricia

    My design consultant Josette Christolin was off the charts helpful. I picked out the recliner I wanted...

    10/29/2015 • Gloria & Dick

    The only error was the fact that Bassett boxed and shipped the pedestal table missing a leg. How it...

    4/9/2015 • Joe & Deborah

    Excellent salesman (we returned to buy more furniture from same salesman) (Ruben Lujan, 17955 N Freeway,...

    4/15/2016 • Robert & Toni

    Customer did not leave a comment.

    12/21/2014 • Threassa

    easy to work with in changing my order. thank you.

    5/11/2016 • Dawn & Wes

    Customer did not leave a comment.

    1/12/2017 • James & Donna

    Customer did not leave a comment.

    3/4/2017 • Eric And Beth

    Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our...

    2/23/2017 • Jo

    Customer did not leave a comment.

    1/4/2018 • Sandra & Glen

    The Bassett store has the best customer service I have see. I loved my sales person Julie Kerkhof! She...

    11/2/2016 • Yevettes

    Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my...

    12/28/2017 • Susan

    Good selection/ customization, Delivery ahead of schedule. Price somewhat high, but I'm happy with my...

    12/21/2017 • Shilo & Mark

    EVERYTHING!!

    11/20/2015 • Marc & Connie

    fabric quality, joiner system for sectional, great home delivery staff and set up, knowledgeable sales...

    1/19/2017 • Jenny

    Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will...

    10/5/2017 • Russ And Debbie

    Customer did not leave a comment.

    3/4/2015 • Anne

    Good product at good price Great sales staff

    1/14/2016 • Vicki

    Debi Young, did a far above spectacular job at helping us pick the furniture that started and finished...

    7/15/2016 • Elyse

    Customer did not leave a comment.

    2/23/2017 • Chris & Karen

    Debi Young was a great help and went well above expectations with our purchases.

    9/11/2015 • Karen

    Everyone was extremely nice and helpful!

    11/19/2015 • Gretchen

    I was running late for delivery and they didn't complain or make me feel badly. Plus, sales person...

    8/19/2016 • Judy

    Customer did not leave a comment.

    8/30/2017 • Laura

    Customer did not leave a comment.

    2/4/2016 • Chris And

    Our sales consultant, Marilyn, was very knowledgable and had a great ideas to help us complete our...

    7/14/2017 • Ann

    Sales designer was great - listened to me and really helped me make a decision. The delivery guy went...

    5/31/2015 • Teresa

    Cared

    1/15/2016 • Henry/Kathy

    Your sales staff were exceedingly helpful. Your delivery staff were unbelieveable. They arrived far...

    4/21/2016 • Robert & Toni

    Customer did not leave a comment.

    7/6/2017 • Debbie

    Customer did not leave a comment.

    9/9/2016 • Lawren

    Customer did not leave a comment.

    1/10/2017 • Rachel & Mike

    Customer did not leave a comment.

    10/6/2016 • Gail

    Customer did not leave a comment.

    3/2/2016 • Jeannie

    Custom sofa came in TWO weeks, delivery was outstanding. Love sofa!

    12/6/2017 • Felicia

    Customer did not leave a comment.

    2/18/2015 • Rae Ann

    Customer did not leave a comment.

    1/10/2015 • Mike & Debbie

    We have bought from Bassett for years. We've had in home consultations with Debbie Nickols and Debi...

    1/14/2015 • Thomas

    I think the furniture quality is very good. Some of the furniture is overpriced. For instance the rug we...

    8/17/2017 • Yevettes

    By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for...

    7/14/2017 • Janie

    My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me...

    7/6/2017 • Carol

    Customer did not leave a comment.

    5/28/2015 • Sydnee

    We attentive service by the whole team at the Bassett store on the North Freeway in Houston. Answered...

    11/23/2016 • Adrienne

    Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than...

Read All Reviews for this Store
277 Customer Reviews
4.52 out of 5 stars



1-50 OF 277 CUSTOMER REVIEWS
sorted by date

Melissa
Houston, TX
1/11/2018
The sales person ordered the wrong piece to make my sectional complete. when I questioned it, she said that it was correct. She ordered an armless chair instead of the armless love seat. She over charged me not once BUT TWICE! I waited over 30 days for my new sectional and was VERY disappointed that she ordered the wrong piece. Now I have to wait for another month for my complete set. Also, 2 of the cushions were sewn in correctly. Very poor quality control. Please have someone contact me immediately. I am not pleased at all. Melissa Ruiz 281-989-9692

Bassett Response:  
We have spoken to Melissa about her sectional. We have also ordered a new piece and have scheduled a tech to service her cushions. She was very happy about the sectional when I spoke with her on 1/5 and 1/6 . We have allowed her to keep the armless piece and was not charged twice. We have apologized for her experience.

Beth & John
Houston, TX
1/11/2018
Customer did not leave a comment.

Krishnan
Houston, TX
1/10/2018
Quality materials, workmanship, inspection and quality control before packing. We had several complaints (many minor scratches and imperfections ) about the leather sofas and the recliner. One leg of the chair was slightly damaged. However your technician repaired what ever we could find.

Bassett Response:  
We scheduled a service technician to address the customers concerns. The customers were happy with the service but wished they wouldn't have needed it.

Sandra & Glen
Houston, TX
1/4/2018
The Bassett store has the best customer service I have see. I loved my sales person Julie Kerkhof! She the most helpful person I have met. Basset congratulations to have a such nice employee! Thank you Sandra Detore! Happy 2018!

Jeannie
Houston, TX
1/3/2018
Love the couch but it came missing one of the throw pillows.

Susan
Houston, TX
12/28/2017
Good selection/ customization, Delivery ahead of schedule. Price somewhat high, but I'm happy with my purchase.

Dick & Peggy
Houston, TX
12/27/2017
Customer did not leave a comment.

Jo
Houston, TX
12/27/2017
Customer did not leave a comment.

Shilo & Mark
Houston, TX
12/21/2017
EVERYTHING!!

Cynthia
Houston, TX
12/14/2017
Customer did not leave a comment.

Susana
Houston, TX
12/14/2017
Don’t make false or unrealistic promises regarding delivery times when an order is placed. Someone should know how an order is coming along. In my case despite calling on different Bassett employees nobody could tell me when I could expect delivery. The 30-day advertised is not true. I’m still missing a rug paid in full. Order placed among other items October 27 and I was told maybe I’ll receive it by mid January. I may cancel it. Very disappointed.

Bassett Response:  
Our goal was to receive the product in 30 days. Unfortunately, this did not happen and we did inform the customer of the delay on the rug. We are working with the vendor to expedite.

Suzanne
Houston, TX
12/7/2017
Customer did not leave a comment.

Felicia
Houston, TX
12/6/2017
Customer did not leave a comment.

Dottie
Houston, TX
12/6/2017
My salesperson, Debi Young, is so helpful, insightful, and professional, I continue to purchase furniture at Bassett as I know she make everything work!

Marilyn
Houston, TX
11/30/2017
Customer did not leave a comment.

Estella
Houston, TX
11/29/2017
One of the two chairs was damaged. I noticed after delivery had left, otherwise I would not have accepted delivery. I called my sales representative and he said someone would be contacting me to fix the chair. Therefore, my review is fair at most until this issue is resolved.

Odessa
Houston, TX
11/23/2017
First, I like a lot of the styles by Bassett. My interior consultant, Debi, is outstanding. She is a good listener and is helping me bring my vision to life.

Kevin And Sheri
Houston, TX
11/23/2017
Marilyn is a competent sales rep. But everyone else in customer service is sub par. There is a huge disconnect with a purchased product and delivery expectations.

Bassett Response:  
The customer had ordered a rug and rug pad. The rug came in but the pad showed coming later on the BNET. The customer was very upset because they wanted both items delivered together. The customer was very anxious and worried about the pad arriving. The customer wanted very specific information more than we could provide. The items ultimately arrived together as scheduled.

Sandra & Glen
Houston, TX
11/9/2017
Customer did not leave a comment.

Robert & Renee
Houston, TX
11/9/2017
The delivery people delivering the chandelier didn’t call to set up a delivery time because they thought it was a business. Got a call only hour before & I wasn’t home. Misunderstanding but quickly fixed & they were able to deliver the next day!

Andy And Sharee
Houston, TX
11/9/2017
In store pickup. The ottoman is beautiful and very well made. I couldn't be happier!

Brittany
Houston, TX
11/2/2017
Customer did not leave a comment.

Jaquelyn
Houston, TX
10/26/2017
I appreciate your staff and the quality of your furniture. I love the ease of customization on my new dining table set. However, I was disappointed that I wasn’t allowed to add an extended service agreement on the day of delivery, even after I had been told that I could add said service the day of delivery. Perhaps some confusion occurred, but I’m still left disappointed.

Linda
Houston, TX
10/26/2017
All three put together made it a wonderful second experience at Bassett.

Amy B
Houston, TX
10/18/2017
Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs, and pieces together to make our vision a reality.

Christine
Houston, TX
10/18/2017
Customer did not leave a comment.

Adrienne
Houston, TX
10/11/2017
Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more thankful for that! We had no table to sit at and no furniture to sit on due to flood. Debi Young went above and beyond! She is awesome!

Tammy
Houston, TX
10/11/2017
I had to wait over a month for item, one item I purchased ended up being discontinued I absolutely HATE THE BED it doesn't match exsisting furniture in the room and it's NON RETURNABLE while my sales associate was awesome I would not recommend Bassett EVER

Bassett Response:  
We spoke to the designer. The customer came into the store and reviewed the finishes. The customer was aware the bed was not going to match The customer wanted a contrasting item. The designer wanted to do something different. The order was placed prior to hurricane Harvey. Our store was closed for 10days. When we returned we realized the bench was no longer available. The DC and the CCS checked all of Bassett to find her one. The DC even tried to find her a similar item. The customer did not like the other choices. We gave the customer a refund for the bench. The customer was out of town when we tried to set up delivery and the bed was delivered past the 30 days.

Russ And Debbie
Houston, TX
10/5/2017
Customer did not leave a comment.

Yevettes
Houston, TX
9/28/2017
Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and beyond her duty. She keeps me well informed of the order, by email, text or cell phone (furniture sales). Bassett Furniture thank you for your unique and beautiful furniture. Please give a shout out for Beautiful Brickelle Gregory. Bassett thank you for asking about your customers after Hurricane Harvey and sending an email to your customers, I'm a Bassett customer forever.

Darcey/William
Houston, TX
9/21/2017
I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready within that 30 day period and all of my clients are very happy so far.

Yevettes
Houston, TX
9/21/2017
My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory call to see if I was okay from Hurricane Harvey, she not only care about selling merchandise in Bassett store but to have compassion to call a customer speaks volume of person to go above and beyond the call of her job. Bassett thank you for caring about your customers; I'm a devoted fan forever. I want to tell customers, please buy from Bassett Furniture and contact Brickelle Gregory Design Consultant you'll love their furniture. Brickelle Gregory thank you for your kindness and excellent taste.

Lois
Houston, TX
9/21/2017
It took several hrs. To purchase at the store. Sales person was very nice but when the credit card approval was entered, it too two more people to help. Then I found out it was With a credit card com. W a bad reputation, I started over and just used my Chase. It was not a white glove delivery as promised. It had black hand prints on one leg and thin paint on a corner.feel free to call 830-481-9777

Susan
Houston, TX
8/31/2017
Customer did not leave a comment.

Stephanie
Houston, TX
8/30/2017
Extremely helpful and friendly from start to finish!

Laura
Houston, TX
8/30/2017
Customer did not leave a comment.

Ellen
Houston, TX
8/20/2017
The whole process from inquiry, to placing the order and to delivery was smooth.

Kirsten
Houston, TX
8/18/2017
Customer did not leave a comment.

David
Houston, TX
8/18/2017
Customer did not leave a comment.

James & Teresa
Houston, TX
8/17/2017
Customer did not leave a comment.

Yevettes
Houston, TX
8/17/2017
By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for makeover. Brickelle Gregory is an outstanding employee for Bassett.

Paige
Houston, TX
8/12/2017
Customer did not leave a comment.

Pamela & David
Houston, TX
8/10/2017
Customer did not leave a comment.

Marie
Houston, TX
8/3/2017
Julie was very knowledgeable and helped me make a great choice for our home!

Janie
Houston, TX
7/14/2017
My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me in case I wasn't committed to a color or design. She even made suggestions on wall paint colors for the rooms I was buying furniture for. I really enjoyed my time with her!!

Ann
Houston, TX
7/14/2017
Sales designer was great - listened to me and really helped me make a decision. The delivery guy went above and beyond and was really friendly, careful and professional.

Maureen
Houston, TX
7/13/2017
I ordered a sectional and have had it for a month. I am not happy at all with the quality of the sectional. The cushions are not even. Also if you sit on it or lay on it leaves an indention that does not go away unless you go over and smooth it out. I could have bought a cheaper couch at Ashley or rooms to go for less money at the same or better quality. I could send pictures.

Bassett Response:  
This customer purchased in Midtown, TX. The designer went to her home . They discussed the nature of the fabric and frame and she is very happy now.

Debbie
Houston, TX
7/6/2017
Customer did not leave a comment.

Carol
Houston, TX
7/6/2017
Customer did not leave a comment.

Tammy
Houston, TX
6/29/2017
My whole Bassett experience was great up until the point I was delivered the wrong rug. It was a scramble by the sales staff to figure out what went wrong. They seemed more focused on what went wrong as opposed to just getting me the right rug, which I am still waiting for on top of a 6 week wait from date of purchase.
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