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Bassett Home Furnishings
Houston
17955 North Freeway
Houston,  TX  77090

(832) 436-2330

Store Hours
Mon-Sat 10-8
Sun 12-6


HGTV HOME™ Design Studio

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326
Customer Reviews
4.52 out of 5 stars
Bassett Home Furnishings
17955 North Freeway
Houston
TX
77090
(832) 436-2330
4.52 326
    4/20/2016 • Shawn

    Customer did not leave a comment.

    9/21/2017 • Lois

    It took several hrs. To purchase at the store. Sales person was very nice but when the credit card...

    1/26/2017 • Edward

    Its balance over all at mid to high term

    1/15/2016 • Henry/Kathy

    Your sales staff were exceedingly helpful. Your delivery staff were unbelieveable. They arrived far...

    5/4/2017 • Lisa Mccoy /

    Love Josette, our Bassett designer. Love the quality of furniture and lamps. The delivery guys were...

    4/5/2018 • Michelle

    Customer did not leave a comment.

    1/10/2017 • Rachel & Mike

    Customer did not leave a comment.

    2/2/2016 • Mary Jo

    Customer did not leave a comment.

    4/27/2017 • Howard & Mary

    Everyone was so nice and worked with our schedule. We never felt pressured to to buy. We are looking...

    3/21/2018 • Greg & Karen

    Held our furniture until we could take delivery. Quality of products.

    8/18/2017 • Kirsten

    Customer did not leave a comment.

    8/7/2015 • Linda

    I like Bassett products for your quality and style

    1/31/2018 • Dottie

    Debi Young is our sales person- we have returned over and over again for her help and expertise. She was...

    2/8/2018 • Ken & Kelly

    Very personable and congenial. Enjoyed the experience as Jeannette was more concerned about helping us...

    5/12/2016 • Sandra

    Customer did not leave a comment.

    1/19/2017 • Diana

    I never felt pressured or being steered to buy something that I did not want. Prices on items bought...

    10/9/2015 • Pam

    Sales associate, Ruben, was excellent. Delivery was excellent!!

    7/14/2017 • Ann

    Sales designer was great - listened to me and really helped me make a decision. The delivery guy went...

    1/22/2015 • Vickie & Jb

    Customer did not leave a comment.

    2/10/2016 • Hannah & Andrew

    Customer did not leave a comment.

    11/9/2017 • Robert & Renee

    The delivery people delivering the chandelier didn’t call to set up a delivery time...

    10/1/2015 • Linda

    I love everything at Bassett and so like the way you can make your tables and chairs..The fabrics are...

    4/25/2018 • Lillian

    Customer did not leave a comment.

    6/23/2016 • Shilo & Mark

    First class service by Debi Young and the delivery men. Always such a pleasure to work with Debi and her...

    11/3/2016 • Laura

    Customer did not leave a comment.

    9/21/2017 • Darcey/William

    I had a very good experience at Bassett in Houston and the Ft. Worth store. My furniture was ready...

    11/21/2016 • Kathy

    Sales representative was very knowledgeable, helpful and patient. She has followed through after the...

    3/2/2016 • Jeannie

    Custom sofa came in TWO weeks, delivery was outstanding. Love sofa!

    12/8/2016 • Kim

    Customer did not leave a comment.

    3/16/2018 • Christina

    Quality and service above. Furniture was ready 3 weeks early.

    11/18/2015 • Ana

    Customer did not leave a comment.

    7/6/2016 • Halyna

    Customer did not leave a comment.

    11/19/2015 • Gretchen

    I was running late for delivery and they didn't complain or make me feel badly. Plus, sales person...

    10/18/2017 • Amy B

    Ruben was amazing at listening to what I was wanting for my room and putting beautiful colors, designs,...

    10/26/2017 • Linda

    All three put together made it a wonderful second experience at Bassett.

    4/1/2016 • Lisa

    Customer did not leave a comment.

    12/8/2016 • Amy

    Make a great product with great warranties!

    2/11/2016 • Mitch

    quality is very high.

    5/18/2017 • Amanda

    Thank you! Great experience

    6/9/2017 • Darren

    We had a great experience with Fay! We were very excited to get the new furniture as our original...

    2/19/2016 • Amanda

    Being able to track delivery truck was very helpful

    7/15/2016 • Elyse

    Customer did not leave a comment.

    5/17/2015 • Anise

    No high pressure to buy on first visit. Both associates very nice.

    9/11/2015 • Karen

    Everyone was extremely nice and helpful!

    5/3/2016 • Jen

    Customer did not leave a comment.

    4/23/2015 • Suzy

    The entire experience was superior. The salesman Ruben was so patient and helpful figuring out the right...

    11/9/2017 • Sandra & Glen

    Customer did not leave a comment.

    4/26/2018 • Lorraine

    Your designer, Jeannette Sisario, was fantastic, helping me design just the right chairs. She provided...

    1/7/2016 • Debbie

    Marilyn our sales person was wonderful. She was helpful and very accommodating. She made the...

    1/24/2017 • Ricardo

    The person at the store was amazing, she had great taste and great ideas.

    1/14/2015 • Thomas

    I think the furniture quality is very good. Some of the furniture is overpriced. For instance the rug we...

    8/14/2015 • Linda

    Excellent from the purchase to delivery. My sales associate was very knowledgeable and spent time...

    2/14/2018 • Michael

    All

    10/29/2016 • Erin & Chris

    Josette is very knowledgeable of her products and very good with her customers. We will look for her...

    6/7/2018 • James & Marie

    My sales associate always got back to me quickly Julie offered suggestions but I never felt pushed into...

    4/21/2016 • Laura

    Customer did not leave a comment.

    4/1/2016 • Cheryl

    It is too soon to tell you the quality of the product. They look lovely and durable but time will tell...

    10/22/2015 • Thomas

    Friendly and knowledgeable staff. Great delivery and friendly.

    6/2/2016 • Katherine

    Everyone at Bassett was very helpful and professional. I received several calls and an email reminders...

    7/21/2016 • Maggie

    Once again Becky Tinner is the best sales person a customer could ask for I requested Oscar...

    7/17/2015 • Tom & Christa

    This is our second purchase from Bassett. As with our first experience, the sales consultant was very...

    2/22/2018 • Paula

    Our designer quickly identified our style and made great suggestions on how to pick the perfect sofa in...

    8/10/2017 • Pamela & David

    Customer did not leave a comment.

    2/23/2017 • Trisha & Nate

    Ruben Lujan did an excellent job designing and following up with our living room purchases.

    5/4/2017 • Jeanean

    Good communications; deliveries were timely. The sofa I received has a lot of noise (squeak) issues and...

    11/14/2015 • Linda

    Becky Tinker was wonderful. She helped me coordinate a table and chairs from 2 different collections,...

    6/8/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant, please give a shout out for Brickelle Gregory. Thank...

    4/1/2015 • Treva

    Sales person was friendly, knowlegable, helpful and very patient while we made a decision without...

    1/22/2016 • Cynthia

    Customer did not leave a comment.

    2/8/2018 • Ester & Leon

    I ask for the other bracket that goes that braces the shelf to the base of the office furniture/ I...

    4/7/2016 • Preferred

    Did not have home delivery service

    5/11/2017 • Liz & David

    Your sales rep Ruben was awesome. He made the shipping experience painless. The delivery team was also...

    1/25/2018 • Ron & Eileen

    Excellent work with designer

    12/22/2016 • Wilma

    Customer did not leave a comment.

    4/1/2015 • Joanne & Frank

    Our design consultant - Ruben Lujan was extraordinary! His patience, design skills, and customer care...

    4/7/2016 • Kimberly

    Customer did not leave a comment.

    3/4/2015 • Anne

    Good product at good price Great sales staff

    9/1/2016 • Katherine

    Salesperson's knowledge of products. Delivery within 30 days. Quality of product.

    4/9/2015 • Joe & Deborah

    Excellent salesman (we returned to buy more furniture from same salesman) (Ruben Lujan, 17955 N Freeway,...

    10/5/2016 • George

    The sales experience was great. Rubin Lujan visited our home and designed both our family room &...

    11/22/2016 • Michael

    Customer did not leave a comment.

    12/6/2017 • Dottie

    My salesperson, Debi Young, is so helpful, insightful, and professional, I continue to purchase...

    4/21/2016 • Troy

    Customer did not leave a comment.

    12/31/2014 • Melanie

    Customer did not leave a comment.

    4/20/2017 • Kathy & Larry

    The designer who helped me select my furniture listened to me to determine my needs and tastes and...

    10/6/2016 • Danial

    When I met Becky Tinner, I told her that I was looking for the impossible recliner. She found it and...

    3/19/2015 • Elaine

    The sales, the product and the delivery were excellent. The dining room table and chairs and the rug in...

    8/17/2016 • Carol

    Quality of the product. Delivery condition of furniture. Sale agent

    8/19/2016 • Judy

    Customer did not leave a comment.

    1/20/2017 • Dany

    Customer did not leave a comment.

    4/27/2017 • Miguel & Vania

    Customer did not leave a comment.

    1/18/2018 • Beverly

    Excellent Customer Service (Julie)

    3/10/2016 • Veronica

    Customer did not leave a comment.

    12/21/2014 • Threassa

    easy to work with in changing my order. thank you.

    7/29/2016 • Patricia

    My design consultant Josette Christolin was off the charts helpful. I picked out the recliner I wanted...

    9/28/2017 • Yevettes

    Brickelle Gregory is an excellent Design Consultant and care about her customers, she goes above and...

    10/18/2017 • Christine

    Customer did not leave a comment.

    7/1/2016 • O'dwyer

    I love my winged bed! I received it sooner than the stated 30 days. My sales rep (Josette) was very...

    7/6/2015 • Mike & Debbie

    Debbie Nikols is amazing! She helps me order exactly what I need, follows up on the delivery and is on...

    11/23/2016 • Adrienne

    Loved our sales associate, Debi Young! Helpful, knowledgeable. Furniture was ready a week earlier than...

    7/30/2015 • Russ

    Great experience…start to finish.

    5/7/2015 • Beverly & Paul

    Sales staff is very professional, attentive and helpful each and every time I visit, whether I am...

    1/12/2017 • James & Donna

    Customer did not leave a comment.

    1/10/2015 • Mike & Debbie

    We have bought from Bassett for years. We've had in home consultations with Debbie Nickols and Debi...

    12/19/2014 • Bill & Adele

    Quality of the service and the product!

    5/4/2017 • Linette And

    Customer did not leave a comment.

    12/14/2017 • Cynthia

    Customer did not leave a comment.

    4/28/2016 • Bernie

    Sales person(Becky Tinner) made a great effort to make sure my purchase would work in my home; including...

    4/23/2015 • Elaine

    The shopping experience was very good; sales person very knowledgeable. I was impressed with my...

    12/21/2017 • Shilo & Mark

    EVERYTHING!!

    12/31/2016 • Cynthia

    Good communication with delivery.

    12/21/2014 • Patrick/Nina

    Allowed us to shop without being hounded. Sales lady did a great job showing us our options and final...

    9/24/2015 • Cris

    When there was a miscommunication about where I was to pick up the loveseat, the store manager was very...

    4/21/2016 • Robert & Toni

    Customer did not leave a comment.

    2/8/2018 • Lisa & Eric

    We are extremely satisfied with our entire buying process at Bassett furniture. Every step of the way we...

    1/8/2017 • Phylicia

    Customer did not leave a comment.

    8/17/2017 • Yevettes

    By having an excellent design consultant Brickelle Gregory always friendly and giving awesome ideas for...

    3/14/2018 • Kathy & Rosario

    Customer did not leave a comment.

    8/31/2017 • Susan

    Customer did not leave a comment.

    4/28/2016 • Quiana

    The delivery was excellent. They were there well before the delivery window I was given so that is...

    11/2/2017 • Brittany

    Customer did not leave a comment.

    3/7/2016 • Kim

    Becky, our salesperson, helped us quite a bit picking out the furniture, giving us ideas for placement...

    5/21/2015 • Sydnee

    Attentive customer service and followed through with request for additional information.

    2/4/2016 • Chris And

    Our sales consultant, Marilyn, was very knowledgable and had a great ideas to help us complete our...

    5/3/2018 • John

    Customer did not leave a comment.

    10/26/2016 • Linda

    Your design consultant Debi was wonderful to work with. She was very personable and knowledgeable. I...

    1/15/2017 • Ernesto

    Sales person Melissa Rooke made every effort to get us the furniture pieces that we choose and that were...

    8/8/2015 • Les

    I originally visited the San Antonio store at The Rim, but after walking through the store on a Thursday...

    4/25/2017 • Dianne

    Customer did not leave a comment.

    5/26/2016 • John&Dolores

    Customer did not leave a comment.

    2/18/2015 • Rae Ann

    Customer did not leave a comment.

    5/3/2018 • Cindy & Bart

    Customer did not leave a comment.

    1/30/2015 • Tracy

    Delivery staff from Gulfport, MS (Clyde & Rick) were very professional and helpful. We are having...

    4/15/2015 • Sydnee

    Debi Young, our salesperson, did an outstanding job assisting us with ordering pieces and making sure...

    2/15/2018 • Joyce & Dennis

    We have enjoyed working with our designer , Rudy. He listened, made suggestions and was fun to work with.

    7/14/2016 • Alexandra

    The delivery crew was extremely professional and helpful.

    12/27/2017 • Dick & Peggy

    Customer did not leave a comment.

    5/17/2018 • Sherri

    On time delivery.

    3/26/2016 • Casey And David

    Customer did not leave a comment.

    2/5/2016 • Maggie

    Becky is the greatest sales person at Bassett on North fwy in Houston. I will not buy furniture...

    12/7/2017 • Suzanne

    Customer did not leave a comment.

    4/15/2016 • Robert & Toni

    Customer did not leave a comment.

    10/14/2016 • Darcy

    Ruben was an amazing design consultant and very helpful. The delivery tracking process is wonderful and...

    4/7/2016 • David

    We ordered a custom sectional sofa. My only complaint is that the way the pieces connect together is not...

    1/14/2016 • Vicki

    Debi Young, did a far above spectacular job at helping us pick the furniture that started and finished...

    11/9/2017 • Andy And Sharee

    In store pickup. The ottoman is beautiful and very well made. I couldn't be happier!

    1/14/2016 • David

    Customer did not leave a comment.

    12/8/2015 • Sydnee

    The entire staff at the Houston North store always goes out of their way to assist with purchases. We've...

    4/12/2018 • Lauren

    Customer did not leave a comment.

    1/30/2015 • Dan & Loretta

    Sales person explained everything and asnwered all of our questions in a courteous and professional...

    4/13/2016 • Timothy

    Customer did not leave a comment.

    8/18/2017 • David

    Customer did not leave a comment.

    10/11/2017 • Adrienne

    Bassett rushed delivery of the items I ordered to help me out as a flood victim. Could not be more...

    5/11/2016 • Jeffery & Tammy

    Sales woman was awesome and friendly. Was very helpful. Delivery was FAB!

    4/14/2015 • Luisa &

    Service. From the sales lady (Debi Young) to the customer service (Essy DeLeon) they all did a fantastic...

    5/1/2016 • Ben And Brenda

    Has ottoman made to match sectional

    10/6/2016 • Gail

    Customer did not leave a comment.

    2/23/2017 • Jo

    Customer did not leave a comment.

    9/21/2017 • Yevettes

    My design consultant Brickelle Gregory was awesome and help me select an awesome headboard. Ms. Gregory...

    1/19/2017 • Jenny

    Debi young and Debi Nichols both went above and beyond. Very impressed with everything and will...

    2/24/2017 • Aretha

    I saw the cabinet I wanted online in clearance. I called to see if there was one one in the store I...

    12/31/2014 • Marcus And Mara

    Marilyn Montgomery, our design consultant, spend alot of time with us helping us decide which table...

    4/30/2016 • Candis

    Customer did not leave a comment.

    8/30/2017 • Stephanie

    Extremely helpful and friendly from start to finish!

    7/14/2017 • Janie

    My sales rep was easy to work with, she listened to my concerns and needs. She had other options for me...

    8/14/2016 • Dianna

    Melissa Rooke was very helpful with the selection of furniture and fabrics. I never felt pressured to...

    5/23/2018 • Lori & Randy

    Loved working with Julie! Very knowledgeable and was so helpful with pulling our house together with...

    3/8/2017 • Judy

    Customer did not leave a comment.

    10/5/2017 • Russ And Debbie

    Customer did not leave a comment.

    8/11/2016 • Patricia

    Customer did not leave a comment.

    7/2/2015 • Stanley

    The entire process went really well from searching you out on the internet for a small custom dining...

    4/20/2017 • Kevin And Sheri

    Customer did not leave a comment.

    5/11/2016 • Dawn & Wes

    Customer did not leave a comment.

    5/31/2015 • Teresa

    Cared

    8/5/2016 • Michelle

    Customer did not leave a comment.

    4/12/2018 • Lucio

    Customer did not leave a comment.

    4/18/2018 • Gretchen

    I had to order a new cushion for my sofa because the foam/feathers got so compressed, the cushion was...

    5/3/2018 • Janey

    The whole experience was wonderful from the minute I walked in the door and was greeted to the furniture...

    1/13/2016 • Elyse

    Customer did not leave a comment.

    5/28/2015 • Sydnee

    We attentive service by the whole team at the Bassett store on the North Freeway in Houston. Answered...

    10/6/2016 • Denise

    Customer did not leave a comment.

    11/20/2015 • Marc & Connie

    fabric quality, joiner system for sectional, great home delivery staff and set up, knowledgeable sales...

    5/10/2018 • Nancy & Jim

    Brickelle Gregory was great! I am somewhat unsure of my decorating skills and she was very good at...

    1/4/2018 • Sandra & Glen

    The Bassett store has the best customer service I have see. I loved my sales person Julie Kerkhof! She...

    2/15/2018 • Christine

    Customer did not leave a comment.

    3/4/2017 • Eric And Beth

    Our salesperson was very helpful and friendly. We didn't feel pressured and are pleased with our...

    8/13/2015 • Millie & Bill

    Good Installation

    6/15/2017 • Yevettes

    Brickelle Gregory is an awesome design consultant and always take the time and give wonderful ideas of...

    5/10/2018 • Sara

    Customer did not leave a comment.

    11/19/2015 • Craig

    i had a problem with one item of a previous purchase and was overwhelmed with the efforts by the sales...

    8/17/2017 • James & Teresa

    Customer did not leave a comment.

    8/12/2017 • Paige

    Customer did not leave a comment.

    3/25/2016 • Alison

    My salesman was great - helped me pick a fabric that goes beautifully in my living room. Made me feel...

    2/1/2018 • Jon & Ml

    Customer did not leave a comment.

    8/30/2017 • Laura

    Customer did not leave a comment.

    11/18/2015 • Al & M J

    It was a good experience

    1/7/2015 • Sarah & Adam

    Customer Service

    3/5/2017 • Mary Ellen

    Everything! Found bedroom furniture we liked online. Called ahead, made appt with Debi Young. She was...

    12/6/2017 • Felicia

    Customer did not leave a comment.

    2/6/2015 • Preferred

    Met the schedule; good quality product

    5/17/2018 • Ryan

    Customer did not leave a comment.

    8/20/2017 • Ellen

    The whole process from inquiry, to placing the order and to delivery was smooth.

    4/18/2018 • Jason & Gifty

    Customer did not leave a comment.

    2/1/2015 • Danny & Barbara

    Everything. Thank you

    1/31/2018 • Shilo & Mark

    Customer did not leave a comment.

    10/29/2015 • Gloria & Dick

    The only error was the fact that Bassett boxed and shipped the pedestal table missing a leg. How it...

    5/14/2015 • Jeff And Denise

    Marilyn Montgomery is always wonderful to work with. We appreciate her expertise in helping us make our...

    11/5/2015 • Ardith

    Furniture arrived earlier than promised and is just what we ordered. Very pretty and the assistance...

    2/8/2018 • Jason & Gifty

    Customer did not leave a comment.

    3/16/2017 • Patricia

    Delivery man saved the plastic cover to put on the old couch we were selling. Very thoughtful. The sales...

    3/2/2018 • Kelly & India

    Customer did not leave a comment.

    6/2/2016 • Hoang

    Customer did not leave a comment.

    1/11/2018 • Beth & John

    Customer did not leave a comment.

    2/24/2017 • Michael

    make custom furniture

    3/12/2015 • Cheryl

    Debbie Nichols was excellent. She guided me through choosing the style and fabric. She kept me informed...

    5/30/2018 • Dana

    My sales person Ruben was not too pushy or hovering, but attentive, then extremely helpful when I...

    4/5/2016 • Beverly & Paul

    Sales Staff - Knowledgeable, excellent relaxed disposition, not overbearing and pushy but suggestive and...

    9/26/2015 • Mike & Debbie

    The efficiency of order to delivery is excellent. That's why we keep coming back! Debbie Nickols is...

    2/23/2017 • Chris & Karen

    Debi Young was a great help and went well above expectations with our purchases.

    8/20/2015 • Ray & Alison

    I dragged my husband in to approve the sofa and loveseat and select a couple of chairs - of course we...

    11/23/2017 • Odessa

    First, I like a lot of the styles by Bassett. My interior consultant, Debi, is outstanding. She is a...

    12/10/2016 • Pravin

    Ruben our sales rep. was very helpful, pleasant, nice, well organized, excellent in communicating, and...

    2/24/2017 • Jan

    We had a great experience with Bassett. Very professional staff at every level, from the designer to the...

    3/19/2015 • Helen

    Customer did not leave a comment.

    11/30/2017 • Marilyn

    Customer did not leave a comment.

    4/5/2018 • Darcey/William

    Customer did not leave a comment.

    12/17/2015 • Carolyn

    Friendly, attentive sales lady and delivery men, who worked to satisfy me and my order with you. I was...

    1/4/2015 • Debra

    You made the sale more personal, as if finding exactly what I wanted was more important than just making...

    4/7/2016 • Ben And Brenda

    Customer did not leave a comment.

    5/19/2016 • Jill & Howard

    Ruben did great - the delivery crew was fantastic

    2/15/2018 • Carolyn

    Ruben was fantastic! Couldn’t have completed room without his vision.

    1/15/2015 • Emily

    The table seems well made, durable, and is beautiful. It looks great in my kitchen.

    4/11/2018 • Leslie

    My contact Debi Young at the Houston store on I45 North is amazing and knows her product!!!

    5/8/2017 • Joyce & Dennis

    We loved our sales person. He was helpful but not pushy. The delivery personnel were Extremly helpful....

    5/15/2017 • Sandra

    Customer did not leave a comment.

    11/2/2016 • Yevettes

    Becky Tinner was an awesome consultant and I look forward to working with her on another purchase for my...

    2/18/2016 • Jalana

    I recently had delivered 2 COM chairs and one ottoman. Ruben Lujan was my sales associate and was a...

    1/6/2017 • Darcy

    Customer did not leave a comment.

    3/5/2015 • Preferred

    Delivery men went above and beyond with their service. They were VERY professional AND, you kept...

    12/28/2017 • Susan

    Good selection/ customization, Delivery ahead of schedule. Price somewhat high, but I'm happy with my...

    1/18/2018 • Dovie

    Customer did not leave a comment.

    10/28/2016 • Abel And Debbie

    Customer did not leave a comment.

    3/15/2018 • Eileen

    Very friendly and helpful salesperson, Winsome. Polite and very careful and helpful delivery men....

    9/15/2016 • Gary And Sonya

    Customer did not leave a comment.

    8/3/2017 • Marie

    Julie was very knowledgeable and helped me make a great choice for our home!

    7/6/2017 • Carol

    Customer did not leave a comment.

    4/14/2016 • Ron And Sharon

    Great experience getting piece that I love!

    5/11/2016 • Jill & Howard

    Customer did not leave a comment.

    2/1/2017 • Allyson

    I loved the furniture I bought so much I made a second purchase. I'm very happy with my experience with...

    12/27/2017 • Jo

    Customer did not leave a comment.

    7/6/2017 • Debbie

    Customer did not leave a comment.

    9/18/2015 • Samaria

    Becky Tinner at the north Houston store was great. I showed her exactly what I wanted on my first visit...

    8/10/2016 • Paul

    Customer did not leave a comment.

    1/26/2017 • Mariellyn

    We moved from out of state and needed many items for our new home and our design consultant, Brickelle...

    11/3/2016 • Melissa

    Delivered on time with no waiting.

    3/31/2016 • Mike & Debbie

    Debbie and Debbie are fabulous and they are excellent sales persons. We always enjoy working with them!...

    9/9/2016 • Lawren

    Customer did not leave a comment.

Read All Reviews for this Store
326 Customer Reviews
4.52 out of 5 stars



1-50 OF 326 CUSTOMER REVIEWS
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James & Marie
Houston, TX
6/7/2018
My sales associate always got back to me quickly Julie offered suggestions but I never felt pushed into a purchase Re-building a flooded house my purchases were stored a little longer. Delivery was very good-even shielding my front door ( it needs to be refinished) from dings

Dana
Houston, TX
5/30/2018
My sales person Ruben was not too pushy or hovering, but attentive, then extremely helpful when I started asking questions. Then he started showing me all the options and answering questions, which was awesome and helped me find exactly what I needed.

Lori & Randy
Houston, TX
5/23/2018
Loved working with Julie! Very knowledgeable and was so helpful with pulling our house together with wonderful furniture!

Ryan
Houston, TX
5/17/2018
Customer did not leave a comment.

Sherri
Houston, TX
5/17/2018
On time delivery.

Sandra & Dwayne
Houston, TX
5/12/2018
Bassett immediately started billing for the merchandise even through it was 2 months later before we received the furniture.

Nancy & Jim
Houston, TX
5/10/2018
Brickelle Gregory was great! I am somewhat unsure of my decorating skills and she was very good at helping us with choices. I really did not know that Bassett furniture can be customized with fabric selections. I know that we will be repeat customers! We are very pleased! Nancy and Jim Ray

Sara
Houston, TX
5/10/2018
Customer did not leave a comment.

John
Houston, TX
5/3/2018
Customer did not leave a comment.

Janey
Houston, TX
5/3/2018
The whole experience was wonderful from the minute I walked in the door and was greeted to the furniture in home set-up. Just couldn't be more pleased!

Cindy & Bart
Houston, TX
5/3/2018
Customer did not leave a comment.

Lorraine
Houston, TX
4/26/2018
Your designer, Jeannette Sisario, was fantastic, helping me design just the right chairs. She provided updates throughout the construction period and contacted me immediately after delivery to make sure everything was done well and that I was satisfied. Store manager and sales staff were helpful and cordial. Delivery was prompt and on time. Deliverers careful in my home, set chairs in designated area and were helpful and friendly. From start to finish the experiment was fun and flawless. Yes, Bassett nailed it!

Lillian
Houston, TX
4/25/2018
Customer did not leave a comment.

John & Marsha
Houston, TX
4/25/2018
I ordered an area rug that looked nothing like the picture on the web site. Nor did it look like the sample in the store. I kept it because I did not want to pay restocking fee. Never got another email or notice about the delivery date. Found it by our garage doors when we returned home late in the evening on a rainy night. The email I received right after purchase stated I would receive one stating the delivery date.

Bassett Response:  
The customer was unhappy that the rug was delivered and left outside. The customer also expressed concern that the rug had more grey than expected. We offered to send a designer to their home but the customer refused at this time.

Jason & Gifty
Houston, TX
4/18/2018
Customer did not leave a comment.

Gretchen
Houston, TX
4/18/2018
I had to order a new cushion for my sofa because the foam/feathers got so compressed, the cushion was defective. Unfortunately, Bassett did not stand behind their product and I had to pay for it myself. Sofa was only 3 years old. That was disappointing. They said it was "just out of warranty". I thought cushion should have been replaced. But, sales people were nice and delivery guy was friendly. I'll still shop there. Wish my sofa was better.

Lauren
Houston, TX
4/12/2018
Customer did not leave a comment.

Lucio
Houston, TX
4/12/2018
Customer did not leave a comment.

Leslie
Houston, TX
4/11/2018
My contact Debi Young at the Houston store on I45 North is amazing and knows her product!!!

Michelle
Houston, TX
4/5/2018
Customer did not leave a comment.

Bassett Response:  
We have reached out to the customer to learn about her experience.

Darcey/William
Houston, TX
4/5/2018
Customer did not leave a comment.

Michelle
Houston, TX
4/5/2018
Customer did not leave a comment.

Sherry
Houston, TX
3/30/2018
The sales person was great but I feel lied to by the management. While I was there I asked about a longer financing and they said one year was all I could get. I bought my furniture on Saturday and by Wednesday I got an email saying that there was now a three-year financing rather than a one year. When I called and asked they said it was too late I couldn’t get that. I bought my furniture during the presidents day sale for 25% off. 2 1/2 weeks after I bought my furniture I got an email saying that they were having a sale for 30% off. When I called and asked for that better deal they they said they would have the manager call me back. She never did. When I called back the next week they said it was too late it had to be within 3 weeks. Even though I love my furniture I will never use Bassett again. I feel that you do not do business in an honest manner.

Bassett Response:  
We are working with the customer to determine a resolution they are happy with.

Greg & Karen
Houston, TX
3/21/2018
Held our furniture until we could take delivery. Quality of products.

Christina
Houston, TX
3/16/2018
Quality and service above. Furniture was ready 3 weeks early.

Eileen
Houston, TX
3/15/2018
Very friendly and helpful salesperson, Winsome. Polite and very careful and helpful delivery men. Beautiful furniture

Kathy & Rosario
Houston, TX
3/14/2018
Customer did not leave a comment.

Michael
Houston, TX
3/5/2018
2 out of the 3 items were delivered damaged due to poor craftsmanship and possible damage from delivery. Have had the furniture in my house unable to use for about a month and still have not gotten an answer back from bassett on what they are going to do to fix this problem. To top it off the sales rep has been talking to my girlfriend in an inappropriate manor referring to her as "pretty girl" multiple times via text message. Bassett has had an ample amount of time to resolve this transaction. I plan on getting in touch with the regional manager Amanda as soon as possible to discuss the extremely poor service we have received from bassett at their woodlands location.

Bassett Response:  
We scheduled a service on the the day his furniture was delivered. The service was scheduled on 3-3.We are addressing the customers concerns

Kelly & India
Houston, TX
3/2/2018
Customer did not leave a comment.

Paula
Houston, TX
2/22/2018
Our designer quickly identified our style and made great suggestions on how to pick the perfect sofa in the perfect fabric!

Almagul
Houston, TX
2/21/2018
Furniture was delivered in 3 weeks after purchase and some pieces artived damaged. Service company is only available to fix it in another 2.5 weeks, which is ridicules. I expected such company as Basset to come and fix damaged furniture withn few days.

Joyce & Dennis
Houston, TX
2/15/2018
We have enjoyed working with our designer , Rudy. He listened, made suggestions and was fun to work with.

Carolyn
Houston, TX
2/15/2018
Ruben was fantastic! Couldn’t have completed room without his vision.

Christine
Houston, TX
2/15/2018
Customer did not leave a comment.

Michael
Houston, TX
2/14/2018
All

Ester & Leon
Houston, TX
2/8/2018
I ask for the other bracket that goes that braces the shelf to the base of the office furniture/ I haven't gotten one yet. Nor has anyone updated me.

Lisa & Eric
Houston, TX
2/8/2018
We are extremely satisfied with our entire buying process at Bassett furniture. Every step of the way we experienced satisfaction with the product, sales and service. Definitely first rate.

Anne
Houston, TX
2/8/2018
Winsome (salesperson) and Oscar and Noe (delivery) were wonderful, personable, professional, and respectful. Your follow-up is lacking, though. I have still not heard from your company (although promised a tech out the next day or two after delivery) to fix a large flaw in the leather headboard - right in the middle center, so very noticeable. I would like to hear back and have repaired asap.

Ken & Kelly
Houston, TX
2/8/2018
Very personable and congenial. Enjoyed the experience as Jeannette was more concerned about helping us get what we wanted instead of using high pressure sales techniques. Will look for help in the future from Jeannette. Hard to give a quality of product rating when you have only had the product since 9pm last night. Consequently, couldn’t give it the highest rating.

Jason & Gifty
Houston, TX
2/8/2018
Customer did not leave a comment.

Jon & Ml
Houston, TX
2/1/2018
Customer did not leave a comment.

Dottie
Houston, TX
1/31/2018
Debi Young is our sales person- we have returned over and over again for her help and expertise. She was especially helpful after our home was flooded during Hurricane Harvey.

Shilo & Mark
Houston, TX
1/31/2018
Customer did not leave a comment.

Ron & Eileen
Houston, TX
1/25/2018
Excellent work with designer

Dorsey
Houston, TX
1/25/2018
Customer did not leave a comment.

Charlotte
Houston, TX
1/18/2018
Sales staff was wonderful. Delivery service was great. My chairs arrived with wrinkled fabric on the arms. The cushions on the sofa are puckered on the front did the cushions. Very disappointed.

Bassett Response:  
Service is scheduled for January 24th. We are working hard to satisfy the customer.

Beverly
Houston, TX
1/18/2018
Excellent Customer Service (Julie)

Richard
Houston, TX
1/18/2018
You should pick up the old furniture from the customer if they want you to. Even if there was an extra $10 charge to dispose of it you should offer the service to the customer.

Dovie
Houston, TX
1/18/2018
Customer did not leave a comment.

Melissa
Houston, TX
1/11/2018
The sales person ordered the wrong piece to make my sectional complete. when I questioned it, she said that it was correct. She ordered an armless chair instead of the armless love seat. She over charged me not once BUT TWICE! I waited over 30 days for my new sectional and was VERY disappointed that she ordered the wrong piece. Now I have to wait for another month for my complete set. Also, 2 of the cushions were sewn in correctly. Very poor quality control. Please have someone contact me immediately. I am not pleased at all. Melissa Ruiz 281-989-9692

Bassett Response:  
We have spoken to Melissa about her sectional. We have also ordered a new piece and have scheduled a tech to service her cushions. She was very happy about the sectional when I spoke with her on 1/5 and 1/6 . We have allowed her to keep the armless piece and was not charged twice. We have apologized for her experience.
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