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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

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199
Customer Reviews
4.51 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.51 199
    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    2/13/2015 • George

    Everything was outstanding... good team

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    9/16/2016 • Angela

    Customer did not leave a comment.

    1/10/2017 • Jose

    Customer did not leave a comment.

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    5/26/2017 • Veronica

    Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It...

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    3/3/2017 • Marie

    Customer did not leave a comment.

    7/16/2017 • Barbeau

    Customer did not leave a comment.

    9/10/2015 • Dorothy

    Everything!

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    6/8/2015 • Luis

    Quality.

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    3/19/2015 • John

    Customer did not leave a comment.

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    4/21/2016 • Ann

    Customer did not leave a comment.

    7/27/2016 • Addie

    Customer did not leave a comment.

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    4/30/2015 • Lisa

    Customer did not leave a comment.

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    9/1/2016 • Denise

    Customer did not leave a comment.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    2/27/2017 • Douglas

    Customer did not leave a comment.

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    7/3/2016 • Brian And Jeann

    Everything

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    11/4/2016 • Marsha

    Customer did not leave a comment.

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    11/23/2016 • Stacey

    Customer did not leave a comment.

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    6/22/2017 • Michelle/Sean

    I still am waiting on a chair and pillows but so far the service has been great.

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    2/24/2017 • Kuen

    Customer did not leave a comment.

    1/25/2017 • Briana

    Customer did not leave a comment.

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    9/29/2015 • Janet

    Quality for price

    8/13/2015 • Kris

    Customer did not leave a comment.

    1/12/2016 • Maria

    Customer did not leave a comment.

    2/18/2015 • Barbara

    Customer did not leave a comment.

    2/26/2017 • William

    Customer did not leave a comment.

    2/6/2015 • Tina

    Customer did not leave a comment.

    4/15/2016 • Asia

    Customer did not leave a comment.

    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    3/21/2016 • Matthew

    Customer did not leave a comment.

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    7/7/2017 • Pamela

    From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure...

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    12/7/2015 • William & Linda

    good selection and variety for customisation

    7/14/2017 • Yue

    Customer did not leave a comment.

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    3/21/2015 • Christopher

    Everything

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    6/4/2016 • Delia

    Customer did not leave a comment.

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    1/23/2015 • Lisa

    Customer did not leave a comment.

    7/28/2016 • Colleen

    Customer did not leave a comment.

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    12/29/2016 • Adriana

    Customer did not leave a comment.

    3/19/2015 • Encourager

    Customer did not leave a comment.

    5/25/2017 • Niccole

    I loved working with Judy Gillespie. She followed up with all my questions and helped me design a...

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    9/3/2015 • Janet

    better quality for price than most

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    10/18/2016 • Diana

    Customer did not leave a comment.

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    11/7/2016 • Craig

    Customer did not leave a comment.

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    10/23/2016 • Laveda

    Customer did not leave a comment.

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    2/11/2016 • Emma

    Customer did not leave a comment.

    10/6/2016 • Denise

    Customer did not leave a comment.

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    6/2/2016 • Asia

    Customer did not leave a comment.

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    4/21/2016 • Fawad

    Customer did not leave a comment.

    9/23/2016 • Billy

    Customer did not leave a comment.

    1/7/2015 • Kristen

    Customer did not leave a comment.

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    6/25/2017 • Debra

    Sales staff went above and beyond to accommodate me on the sale.

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

    6/22/2017 • Chuck & Liz

    We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery....

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    11/19/2015 • Ralph

    Customer did not leave a comment.

    1/29/2016 • Margaret

    Customer did not leave a comment.

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    5/11/2016 • John

    Customer did not leave a comment.

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

    6/23/2016 • Richard

    Great customer service during and after the sale.

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    10/8/2015 • Tamma

    Customer did not leave a comment.

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    5/11/2016 • Liz

    Customer did not leave a comment.

    4/9/2015 • Amy

    Built solid furniture.

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    10/6/2016 • Marie

    Customer did not leave a comment.

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    2/2/2017 • Jadranka

    Good and quality furniture

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    7/5/2017 • Theresa

    What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me...

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

Read All Reviews for this Store
199 Customer Reviews
4.51 out of 5 stars



1-50 OF 199 CUSTOMER REVIEWS
sorted by date

Barbeau
Houston, TX
7/16/2017
Customer did not leave a comment.

Yue
Houston, TX
7/14/2017
Customer did not leave a comment.

Pamela
Houston, TX
7/7/2017
From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure to purchase which was very nice!

Lauren
Houston, TX
7/5/2017
Customer did not leave a comment.

Theresa
Houston, TX
7/5/2017
What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me get furniture that matched my vision.

Debra
Houston, TX
6/25/2017
Sales staff went above and beyond to accommodate me on the sale.

Chuck & Liz
Houston, TX
6/22/2017
We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery. Staff was very pleasant and accommodating.

Michelle/Sean
Houston, TX
6/22/2017
I still am waiting on a chair and pillows but so far the service has been great.

Veronica
Houston, TX
5/26/2017
Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It was a great that they offered to help since I have no one to help me move large furniture. This deed should not go unnoticed.

Niccole
Houston, TX
5/25/2017
I loved working with Judy Gillespie. She followed up with all my questions and helped me design a beautiful couch. I can't wait to receive my other orders

Sally
Houston, TX
5/12/2017
We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

Hope
Houston, TX
5/11/2017
My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience fun and problem free. The guys who came to deliver our new sofa were so helpful!! They helped me move my other furniture and rug. I can't wait to purchase something else from Bassett.

Liz
Houston, TX
5/4/2017
We didn't have home delivery, we picked up the couch ourselves.

Leah
Houston, TX
4/20/2017
Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a million questions. Bassett clearly uses higher quality material and construction than your competitors. We know this furniture will last a lifetime. Thank you!

Shylo
Houston, TX
3/9/2017
Everything was perfect. I appreciated that our sales person left us alone on the floor to look around and checked in with us rather than pushed us into buying something. She was also very helpful with tips. The delivery guys were amazing. Very polite and speedy. My furniture was delivered and set up in record time. I was even given instructions for future moves. I will definitely be back!

Marie
Houston, TX
3/3/2017
Customer did not leave a comment.

Lemuel
Houston, TX
3/2/2017
We bought accent tables and were told they would be put together. When we went to pick up they were in boxes. Had to wait until they put together. Not very happy. Just bought a recliner and was told probably won't have for 30 days. Argh.

Douglas
Houston, TX
2/27/2017
Customer did not leave a comment.

William
Houston, TX
2/26/2017
Customer did not leave a comment.

Kuen
Houston, TX
2/24/2017
Customer did not leave a comment.

Linda
Houston, TX
2/23/2017
Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to do about colors, style, etc. I was uncertain about the direction I wanted to go and NEVER felt any pressure from Judy. Just the opposite...she encouraged me to take my time and think about the different possibilities she would present to me. As a result, I absolutely LOVE my final selections!!!! Judy is an asset to the Bassett organization and I was blessed to have her personal expertise in creating my beautiful living space!!!!!

Richard
Houston, TX
2/9/2017
Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The delivery was seamless, only 20 minutes after the scheduled window, and a very quick setup. Everyone associated with Bassett could not have been nicer.

Judy & Jim
Houston, TX
2/9/2017
Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

Kasondra
Houston, TX
2/8/2017
Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett. Other stores were unable to provide the taste level and quality that I desire. Previous purchases from other stores have resulted in poor delivery, uncooperative management to accommodate my concerns, and furniture that did not hold up over the years. Thank you Bassett

Joann
Houston, TX
2/5/2017
I purchased living room furniture, a day after I purchased it I called to cancel the chair. They told me I had 24 hours to cancel, I was too late. I mentioned that only the paperwork was in progress not the making of the chair. They refused & now I have to live with it. The furniture has been delivered & I'm not happy with the chair & I'm not happy with the way it was handled. I would have bought a different chair.

Bassett Response:  
We are sorry that the product was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Jadranka
Houston, TX
2/2/2017
Good and quality furniture

Mahadevan
Houston, TX
2/1/2017
I purchased a sofa back in 2014 and within a span of two years, the cushions quality dropped drastically. As the result, I went to the Bassett Furniture showroom to order new cushion sets. I was told by the front office rep that she is unable to provide me with free replacement as I purchased a clearence model. I was really shocked to hear this. While I made the purchase two years ago, the sales rep never told me that sofa had no warranty. Finally I ended up paying $162.00 to order new cushions. After I made the payment, I was informed that I will be receiving a call once the order is ready for pick up. The order was made on Dec. 30, 2016. As I didn't hear from Bassett, I called up on Jan 25th, 2017 to check the status and I was informed that my order was ready for pick up since Jan. 18, 2017. I don't know why I was not called once the order was ready for pick up. The entire experience was very annoying, sadening and frustrating. Will never go back to Bassett ever again. Dave

Bassett Response:  
We ordered a cushion for the customer and the customer was called when we received the cushion.

Gillian
Houston, TX
1/26/2017
Liz my sales person - awesome! The delivery guys and girl who called to schedule - awesome! However it is a LONG wait for furniture and they screwed up my order so part of my sectional arrived a couple weeks after the first part and the initial wait for the first part was over 3 weeks. Need to speed up delivery time.

Bassett Response:  
We are sorry that the customers order was not correct. Our company cares about the customer experience. We have offered several resolutions for the customer.

Briana
Houston, TX
1/25/2017
Customer did not leave a comment.

Jose
Houston, TX
1/10/2017
Customer did not leave a comment.

Ronnie
Houston, TX
1/5/2017
Customer did not leave a comment.

Jeremy & Ashley
Houston, TX
12/30/2016
Customer did not leave a comment.

Adriana
Houston, TX
12/29/2016
Customer did not leave a comment.

Angela
Houston, TX
12/15/2016
I loved how the in store rep helped me design the layout of my living room furniture. The quality of furniture and fabrics are amazing.

Stacey
Houston, TX
11/23/2016
Customer did not leave a comment.

Sean
Houston, TX
11/23/2016
Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly what we were looking for, then pointed us in the right direction. She made our first experience with Bassett furniture a great one. We will definitely be back to see her for future purchases.

Robert
Houston, TX
11/18/2016
Sales personnel were exceptional in determining our needs.

Andre & Alessia
Houston, TX
11/14/2016
Customer did not leave a comment.

Mildred
Houston, TX
11/10/2016
I've used bassett before and was very pleased. This time not so much. I love the furniture and the colors that my sales person help me pick out. I'm disappointed that he estimated 2 end tables and only one fits then when I asked for a return they are telling me no refunds. Fine I guess I'll be stuck with it. I did receive a lamp that was broken and that was returned or exchanged for wall art that I want. Not sure why not the end table?? I ordered area rugs and one came in the wrong size. Now I'm having to wait AGAIN. Not sure if I will use Bassett again.

Karen
Houston, TX
11/9/2016
When my custom dining chairs arrived they were too big. The sales staff advised me to get the large chairs because of the height of the ceiling but overall they are too big and just look too dominant and big. They cost me a fortune and now I am unhappy with them. On refection I think that they are overpriced.

Bassett Response:  
We are sorry that the product was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Craig
Houston, TX
11/7/2016
Customer did not leave a comment.

Marsha
Houston, TX
11/4/2016
Customer did not leave a comment.

Christopher
Houston, TX
10/26/2016
The bed itself is beautiful and we are really happy with it. The sales staff was less than knowledgeable as a matter of fact I had to tell her a number of times that in fact you do have the Brentwood bed after she told me you didn't carry it. I finally had her go online and she saw it. I spoke with two different women and both were very rude. I was a bit surprised as I was an excited buyer and knew what I wanted so I am unsure of why they had poor attitudes. The delivery people were nice enough but a bit careless and we found some screws lying on the rug when they were done; sure hope those were spare parts...

Bassett Response:  
The customer did have two different design consultants assisting and both explained that the Brentwood bed was not on the sales floor, however we could order it. The second design consultant was able to place the order for the customer. The design consultant did express that the customer seemed happy with their purchase and the design consultant did follow up with the customer afterwards to make sure everything went well.

Sheridan
Houston, TX
10/26/2016
Customer did not leave a comment.

Evelyn
Houston, TX
10/26/2016
Customer did not leave a comment.

Laveda
Houston, TX
10/23/2016
Customer did not leave a comment.

Frances
Houston, TX
10/19/2016
the sales person lied about delivery, abd product availability, communicated a month after that the fabric was on backorder. had i known i wouldve never ordered that color. horrible salesperson far from honest, never listened to my request of needing furniture as soon as possible.

Bassett Response:  
We are sorry that the experience was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Diana
Houston, TX
10/18/2016
Customer did not leave a comment.

Marie
Houston, TX
10/6/2016
Customer did not leave a comment.

Denise
Houston, TX
10/6/2016
Customer did not leave a comment.
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