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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

Store Hours
Mon-Sat 10-8
Sun 12-6


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213
Customer Reviews
4.45 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.45 213
    7/27/2016 • Addie

    Customer did not leave a comment.

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    6/22/2017 • Chuck & Liz

    We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery....

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    5/26/2017 • Veronica

    Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It...

    2/13/2015 • George

    Everything was outstanding... good team

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    7/7/2017 • Pamela

    From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure...

    5/11/2016 • Liz

    Customer did not leave a comment.

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    3/3/2017 • Marie

    Customer did not leave a comment.

    11/7/2016 • Craig

    Customer did not leave a comment.

    7/16/2017 • Barbeau

    Customer did not leave a comment.

    6/2/2016 • Asia

    Customer did not leave a comment.

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    11/4/2016 • Marsha

    Customer did not leave a comment.

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    8/25/2017 • Ali

    I am very satisfied with the services overall and the product. Everyone at the store is great. I worked...

    9/23/2016 • Billy

    Customer did not leave a comment.

    9/3/2015 • Janet

    better quality for price than most

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    7/19/2017 • Kelley

    Customer did not leave a comment.

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

    4/15/2016 • Asia

    Customer did not leave a comment.

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    1/29/2016 • Margaret

    Customer did not leave a comment.

    2/27/2017 • Douglas

    Customer did not leave a comment.

    2/18/2015 • Barbara

    Customer did not leave a comment.

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    1/7/2015 • Kristen

    Customer did not leave a comment.

    12/29/2016 • Adriana

    Customer did not leave a comment.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    7/27/2017 • Stephen

    Accommodated our delivery availability. Thanks!

    6/22/2017 • Michelle/Sean

    I still am waiting on a chair and pillows but so far the service has been great.

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    9/1/2016 • Denise

    Customer did not leave a comment.

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    7/3/2016 • Brian And Jeann

    Everything

    10/18/2016 • Diana

    Customer did not leave a comment.

    2/26/2017 • William

    Customer did not leave a comment.

    11/23/2016 • Stacey

    Customer did not leave a comment.

    10/8/2015 • Tamma

    Customer did not leave a comment.

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    11/19/2015 • Ralph

    Customer did not leave a comment.

    8/17/2017 • Deidra

    Customer did not leave a comment.

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    1/25/2017 • Briana

    Customer did not leave a comment.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    3/21/2016 • Matthew

    Customer did not leave a comment.

    1/10/2017 • Jose

    Customer did not leave a comment.

    2/24/2017 • Kuen

    Customer did not leave a comment.

    3/19/2015 • John

    Customer did not leave a comment.

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    9/2/2017 • Denise

    Provided guidance and direction

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    6/4/2016 • Delia

    Customer did not leave a comment.

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    9/29/2015 • Janet

    Quality for price

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    7/19/2017 • Linda

    My custom furniture was delivered in 30 days as promised. I was very pleased with that. Excellent...

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    6/23/2016 • Richard

    Great customer service during and after the sale.

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    2/11/2016 • Emma

    Customer did not leave a comment.

    8/13/2015 • Kris

    Customer did not leave a comment.

    4/9/2015 • Amy

    Built solid furniture.

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    9/10/2015 • Dorothy

    Everything!

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    10/6/2016 • Denise

    Customer did not leave a comment.

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    7/28/2016 • Colleen

    Customer did not leave a comment.

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    12/7/2015 • William & Linda

    good selection and variety for customisation

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    9/16/2016 • Angela

    Customer did not leave a comment.

    5/11/2016 • John

    Customer did not leave a comment.

    6/8/2015 • Luis

    Quality.

    4/30/2015 • Lisa

    Customer did not leave a comment.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    1/12/2016 • Maria

    Customer did not leave a comment.

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    7/14/2017 • Yue

    Customer did not leave a comment.

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    7/19/2017 • Mary

    Omgosh I LOVE my Compass dining table! The delivery was way faster than I expected.

    3/19/2015 • Encourager

    Customer did not leave a comment.

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

    2/6/2015 • Tina

    Customer did not leave a comment.

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    1/23/2015 • Lisa

    Customer did not leave a comment.

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    7/5/2017 • Theresa

    What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me...

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    6/25/2017 • Debra

    Sales staff went above and beyond to accommodate me on the sale.

    4/21/2016 • Ann

    Customer did not leave a comment.

    2/2/2017 • Jadranka

    Good and quality furniture

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    10/6/2016 • Marie

    Customer did not leave a comment.

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    4/21/2016 • Fawad

    Customer did not leave a comment.

    10/23/2016 • Laveda

    Customer did not leave a comment.

    5/25/2017 • Niccole

    I loved working with Judy Gillespie. She followed up with all my questions and helped me design a...

    3/21/2015 • Christopher

    Everything

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    7/27/2017 • Christine

    Provided us the opportunity to purchase beautiful, unique/custom furniture for our new home

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

Read All Reviews for this Store
213 Customer Reviews
4.45 out of 5 stars



1-50 OF 213 CUSTOMER REVIEWS
sorted by date

Belinda
Houston, TX
9/14/2017
I wanted quality so I chose Bassett. It has been very disappointing and not worth the money I spent. It took 4 weeks longer than what I was told and some things came broken and scratched. More time has passed and now my table has to be picked up to be repaired so its been a horrible experience. Never again. No one can even answer my question of what to use to clean my copper top table.

Bassett Response:  
The store has made several attempts to reach out to the customer with no luck.

Denise
Houston, TX
9/2/2017
Provided guidance and direction

Madalyn
Houston, TX
8/30/2017
We like the style of the furniture we chose however the padding on the upholstered footboard doesn't seem as smooth as the headboard. I am a little disappointed in the way it looks. Also, a doorframe was damaged when the workers were delivering our furniture :(

Bassett Response:  
We have spoken with the customer and scheduled a technician visit.

Ali
Houston, TX
8/25/2017
I am very satisfied with the services overall and the product. Everyone at the store is great. I worked with Nancy and she's awesome, very classy and gives the best advices.

Mark
Houston, TX
8/17/2017
Wrong footboard shipped from factory where caused additional 6 week delay in getting complete order delivered. Total time 3+ months is not satisfactory.

Bassett Response:  
We received the incorrect footboard from the vendor. We reacted and have delivered the correct footboard to the customer. The client is satisfied.

Deidra
Houston, TX
8/17/2017
Customer did not leave a comment.

Dickie
Houston, TX
8/10/2017
Customer did not leave a comment.

Bassett Response:  
We have reached out to the customer to better understand their experience.

Stephen
Houston, TX
7/27/2017
Accommodated our delivery availability. Thanks!

Christine
Houston, TX
7/27/2017
Provided us the opportunity to purchase beautiful, unique/custom furniture for our new home

Kelley
Houston, TX
7/19/2017
Customer did not leave a comment.

Mary
Houston, TX
7/19/2017
Omgosh I LOVE my Compass dining table! The delivery was way faster than I expected.

Linda
Houston, TX
7/19/2017
My custom furniture was delivered in 30 days as promised. I was very pleased with that. Excellent delivery crew. Thanks so much Bassett team.

Barbeau
Houston, TX
7/16/2017
Customer did not leave a comment.

Yue
Houston, TX
7/14/2017
Customer did not leave a comment.

Seema
Houston, TX
7/13/2017
I spent almost $20,000 for one purchase and have never been treated so poorly...anywhere. I've been involved with customer service most of my career and have never taken 1-2 weeks to respond to every phone call/email from a client in need of help. Your staff has taught me that Bassett doesn't care what happens after they get their money.

Bassett Response:  
This customer has been in direct communication with the store manager and the store is working with the customer to resolve her concerns. We will do everything in our power to make certain the issues are resolved and the customer is satisfied. Customer has been updated on last item which is area rug. Should be arriving within timeline.

Pamela
Houston, TX
7/7/2017
From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure to purchase which was very nice!

Lauren
Houston, TX
7/5/2017
Customer did not leave a comment.

Theresa
Houston, TX
7/5/2017
What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me get furniture that matched my vision.

Sharon
Houston, TX
6/29/2017
Customer did not leave a comment.

Bassett Response:  
This customer purchased in Katy, Texas. The customer was waiting on a direct ship area rug that was instock but then delayed. The customer was notified nd wanted to cancel the rug order. The customer came into the Katy store, spoke with the store manager. The customer ultimately decided to keep the area rug order and actually purchased more items.

Debra
Houston, TX
6/25/2017
Sales staff went above and beyond to accommodate me on the sale.

Chuck & Liz
Houston, TX
6/22/2017
We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery. Staff was very pleasant and accommodating.

Michelle/Sean
Houston, TX
6/22/2017
I still am waiting on a chair and pillows but so far the service has been great.

Veronica
Houston, TX
5/26/2017
Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It was a great that they offered to help since I have no one to help me move large furniture. This deed should not go unnoticed.

Niccole
Houston, TX
5/25/2017
I loved working with Judy Gillespie. She followed up with all my questions and helped me design a beautiful couch. I can't wait to receive my other orders

Sally
Houston, TX
5/12/2017
We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

Hope
Houston, TX
5/11/2017
My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience fun and problem free. The guys who came to deliver our new sofa were so helpful!! They helped me move my other furniture and rug. I can't wait to purchase something else from Bassett.

Liz
Houston, TX
5/4/2017
We didn't have home delivery, we picked up the couch ourselves.

Leah
Houston, TX
4/20/2017
Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a million questions. Bassett clearly uses higher quality material and construction than your competitors. We know this furniture will last a lifetime. Thank you!

Shylo
Houston, TX
3/9/2017
Everything was perfect. I appreciated that our sales person left us alone on the floor to look around and checked in with us rather than pushed us into buying something. She was also very helpful with tips. The delivery guys were amazing. Very polite and speedy. My furniture was delivered and set up in record time. I was even given instructions for future moves. I will definitely be back!

Marie
Houston, TX
3/3/2017
Customer did not leave a comment.

Lemuel
Houston, TX
3/2/2017
We bought accent tables and were told they would be put together. When we went to pick up they were in boxes. Had to wait until they put together. Not very happy. Just bought a recliner and was told probably won't have for 30 days. Argh.

Douglas
Houston, TX
2/27/2017
Customer did not leave a comment.

William
Houston, TX
2/26/2017
Customer did not leave a comment.

Kuen
Houston, TX
2/24/2017
Customer did not leave a comment.

Linda
Houston, TX
2/23/2017
Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to do about colors, style, etc. I was uncertain about the direction I wanted to go and NEVER felt any pressure from Judy. Just the opposite...she encouraged me to take my time and think about the different possibilities she would present to me. As a result, I absolutely LOVE my final selections!!!! Judy is an asset to the Bassett organization and I was blessed to have her personal expertise in creating my beautiful living space!!!!!

Richard
Houston, TX
2/9/2017
Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The delivery was seamless, only 20 minutes after the scheduled window, and a very quick setup. Everyone associated with Bassett could not have been nicer.

Judy & Jim
Houston, TX
2/9/2017
Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

Kasondra
Houston, TX
2/8/2017
Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett. Other stores were unable to provide the taste level and quality that I desire. Previous purchases from other stores have resulted in poor delivery, uncooperative management to accommodate my concerns, and furniture that did not hold up over the years. Thank you Bassett

Joann
Houston, TX
2/5/2017
I purchased living room furniture, a day after I purchased it I called to cancel the chair. They told me I had 24 hours to cancel, I was too late. I mentioned that only the paperwork was in progress not the making of the chair. They refused & now I have to live with it. The furniture has been delivered & I'm not happy with the chair & I'm not happy with the way it was handled. I would have bought a different chair.

Bassett Response:  
We are sorry that the product was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Jadranka
Houston, TX
2/2/2017
Good and quality furniture

Mahadevan
Houston, TX
2/1/2017
I purchased a sofa back in 2014 and within a span of two years, the cushions quality dropped drastically. As the result, I went to the Bassett Furniture showroom to order new cushion sets. I was told by the front office rep that she is unable to provide me with free replacement as I purchased a clearence model. I was really shocked to hear this. While I made the purchase two years ago, the sales rep never told me that sofa had no warranty. Finally I ended up paying $162.00 to order new cushions. After I made the payment, I was informed that I will be receiving a call once the order is ready for pick up. The order was made on Dec. 30, 2016. As I didn't hear from Bassett, I called up on Jan 25th, 2017 to check the status and I was informed that my order was ready for pick up since Jan. 18, 2017. I don't know why I was not called once the order was ready for pick up. The entire experience was very annoying, sadening and frustrating. Will never go back to Bassett ever again. Dave

Bassett Response:  
We ordered a cushion for the customer and the customer was called when we received the cushion.

Gillian
Houston, TX
1/26/2017
Liz my sales person - awesome! The delivery guys and girl who called to schedule - awesome! However it is a LONG wait for furniture and they screwed up my order so part of my sectional arrived a couple weeks after the first part and the initial wait for the first part was over 3 weeks. Need to speed up delivery time.

Bassett Response:  
We are sorry that the customers order was not correct. Our company cares about the customer experience. We have offered several resolutions for the customer.

Briana
Houston, TX
1/25/2017
Customer did not leave a comment.

Jose
Houston, TX
1/10/2017
Customer did not leave a comment.

Ronnie
Houston, TX
1/5/2017
Customer did not leave a comment.

Jeremy & Ashley
Houston, TX
12/30/2016
Customer did not leave a comment.

Adriana
Houston, TX
12/29/2016
Customer did not leave a comment.

Angela
Houston, TX
12/15/2016
I loved how the in store rep helped me design the layout of my living room furniture. The quality of furniture and fabrics are amazing.

Stacey
Houston, TX
11/23/2016
Customer did not leave a comment.

Sean
Houston, TX
11/23/2016
Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly what we were looking for, then pointed us in the right direction. She made our first experience with Bassett furniture a great one. We will definitely be back to see her for future purchases.
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