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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

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185
Customer Reviews
4.55 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.55 185
    4/15/2016 • Asia

    Customer did not leave a comment.

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

    1/12/2016 • Maria

    Customer did not leave a comment.

    4/9/2015 • Amy

    Built solid furniture.

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    1/10/2017 • Jose

    Customer did not leave a comment.

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    3/21/2016 • Matthew

    Customer did not leave a comment.

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    2/18/2015 • Barbara

    Customer did not leave a comment.

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    10/6/2016 • Denise

    Customer did not leave a comment.

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    11/7/2016 • Craig

    Customer did not leave a comment.

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    9/3/2015 • Janet

    better quality for price than most

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    7/28/2016 • Colleen

    Customer did not leave a comment.

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    2/13/2015 • George

    Everything was outstanding... good team

    2/11/2016 • Emma

    Customer did not leave a comment.

    6/4/2016 • Delia

    Customer did not leave a comment.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    10/6/2016 • Marie

    Customer did not leave a comment.

    6/2/2016 • Asia

    Customer did not leave a comment.

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    10/18/2016 • Diana

    Customer did not leave a comment.

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    4/21/2016 • Ann

    Customer did not leave a comment.

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    3/19/2015 • Encourager

    Customer did not leave a comment.

    7/3/2016 • Brian And Jeann

    Everything

    10/23/2016 • Laveda

    Customer did not leave a comment.

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    12/7/2015 • William & Linda

    good selection and variety for customisation

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    3/21/2015 • Christopher

    Everything

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    5/11/2016 • John

    Customer did not leave a comment.

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    1/29/2016 • Margaret

    Customer did not leave a comment.

    3/19/2015 • John

    Customer did not leave a comment.

    3/3/2017 • Marie

    Customer did not leave a comment.

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    9/29/2015 • Janet

    Quality for price

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    4/30/2015 • Lisa

    Customer did not leave a comment.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    6/23/2016 • Richard

    Great customer service during and after the sale.

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    2/26/2017 • William

    Customer did not leave a comment.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    11/19/2015 • Ralph

    Customer did not leave a comment.

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    9/16/2016 • Angela

    Customer did not leave a comment.

    11/23/2016 • Stacey

    Customer did not leave a comment.

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    9/1/2016 • Denise

    Customer did not leave a comment.

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    1/23/2015 • Lisa

    Customer did not leave a comment.

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    10/8/2015 • Tamma

    Customer did not leave a comment.

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    11/4/2016 • Marsha

    Customer did not leave a comment.

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    4/21/2016 • Fawad

    Customer did not leave a comment.

    9/23/2016 • Billy

    Customer did not leave a comment.

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    6/8/2015 • Luis

    Quality.

    8/13/2015 • Kris

    Customer did not leave a comment.

    5/11/2016 • Liz

    Customer did not leave a comment.

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    2/24/2017 • Kuen

    Customer did not leave a comment.

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    2/27/2017 • Douglas

    Customer did not leave a comment.

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    1/7/2015 • Kristen

    Customer did not leave a comment.

    9/10/2015 • Dorothy

    Everything!

    12/29/2016 • Adriana

    Customer did not leave a comment.

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    7/27/2016 • Addie

    Customer did not leave a comment.

    2/2/2017 • Jadranka

    Good and quality furniture

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    2/6/2015 • Tina

    Customer did not leave a comment.

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    1/25/2017 • Briana

    Customer did not leave a comment.

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

Read All Reviews for this Store
185 Customer Reviews
4.55 out of 5 stars



1-50 OF 185 CUSTOMER REVIEWS
sorted by date

Sally
Houston, TX
5/12/2017
We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

Hope
Houston, TX
5/11/2017
My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience fun and problem free. The guys who came to deliver our new sofa were so helpful!! They helped me move my other furniture and rug. I can't wait to purchase something else from Bassett.

Liz
Houston, TX
5/4/2017
We didn't have home delivery, we picked up the couch ourselves.

Leah
Houston, TX
4/20/2017
Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a million questions. Bassett clearly uses higher quality material and construction than your competitors. We know this furniture will last a lifetime. Thank you!

Shylo
Houston, TX
3/9/2017
Everything was perfect. I appreciated that our sales person left us alone on the floor to look around and checked in with us rather than pushed us into buying something. She was also very helpful with tips. The delivery guys were amazing. Very polite and speedy. My furniture was delivered and set up in record time. I was even given instructions for future moves. I will definitely be back!

Marie
Houston, TX
3/3/2017
Customer did not leave a comment.

Lemuel
Houston, TX
3/2/2017
We bought accent tables and were told they would be put together. When we went to pick up they were in boxes. Had to wait until they put together. Not very happy. Just bought a recliner and was told probably won't have for 30 days. Argh.

Douglas
Houston, TX
2/27/2017
Customer did not leave a comment.

William
Houston, TX
2/26/2017
Customer did not leave a comment.

Kuen
Houston, TX
2/24/2017
Customer did not leave a comment.

Linda
Houston, TX
2/23/2017
Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to do about colors, style, etc. I was uncertain about the direction I wanted to go and NEVER felt any pressure from Judy. Just the opposite...she encouraged me to take my time and think about the different possibilities she would present to me. As a result, I absolutely LOVE my final selections!!!! Judy is an asset to the Bassett organization and I was blessed to have her personal expertise in creating my beautiful living space!!!!!

Richard
Houston, TX
2/9/2017
Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The delivery was seamless, only 20 minutes after the scheduled window, and a very quick setup. Everyone associated with Bassett could not have been nicer.

Judy & Jim
Houston, TX
2/9/2017
Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

Kasondra
Houston, TX
2/8/2017
Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett. Other stores were unable to provide the taste level and quality that I desire. Previous purchases from other stores have resulted in poor delivery, uncooperative management to accommodate my concerns, and furniture that did not hold up over the years. Thank you Bassett

Jadranka
Houston, TX
2/2/2017
Good and quality furniture

Mahadevan
Houston, TX
2/1/2017
I purchased a sofa back in 2014 and within a span of two years, the cushions quality dropped drastically. As the result, I went to the Bassett Furniture showroom to order new cushion sets. I was told by the front office rep that she is unable to provide me with free replacement as I purchased a clearence model. I was really shocked to hear this. While I made the purchase two years ago, the sales rep never told me that sofa had no warranty. Finally I ended up paying $162.00 to order new cushions. After I made the payment, I was informed that I will be receiving a call once the order is ready for pick up. The order was made on Dec. 30, 2016. As I didn't hear from Bassett, I called up on Jan 25th, 2017 to check the status and I was informed that my order was ready for pick up since Jan. 18, 2017. I don't know why I was not called once the order was ready for pick up. The entire experience was very annoying, sadening and frustrating. Will never go back to Bassett ever again. Dave

Bassett Response:  
We ordered a cushion for the customer and the customer was called when we received the cushion.

Briana
Houston, TX
1/25/2017
Customer did not leave a comment.

Jose
Houston, TX
1/10/2017
Customer did not leave a comment.

Ronnie
Houston, TX
1/5/2017
Customer did not leave a comment.

Jeremy & Ashley
Houston, TX
12/30/2016
Customer did not leave a comment.

Adriana
Houston, TX
12/29/2016
Customer did not leave a comment.

Angela
Houston, TX
12/15/2016
I loved how the in store rep helped me design the layout of my living room furniture. The quality of furniture and fabrics are amazing.

Stacey
Houston, TX
11/23/2016
Customer did not leave a comment.

Sean
Houston, TX
11/23/2016
Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly what we were looking for, then pointed us in the right direction. She made our first experience with Bassett furniture a great one. We will definitely be back to see her for future purchases.

Robert
Houston, TX
11/18/2016
Sales personnel were exceptional in determining our needs.

Andre & Alessia
Houston, TX
11/14/2016
Customer did not leave a comment.

Mildred
Houston, TX
11/10/2016
I've used bassett before and was very pleased. This time not so much. I love the furniture and the colors that my sales person help me pick out. I'm disappointed that he estimated 2 end tables and only one fits then when I asked for a return they are telling me no refunds. Fine I guess I'll be stuck with it. I did receive a lamp that was broken and that was returned or exchanged for wall art that I want. Not sure why not the end table?? I ordered area rugs and one came in the wrong size. Now I'm having to wait AGAIN. Not sure if I will use Bassett again.

Craig
Houston, TX
11/7/2016
Customer did not leave a comment.

Marsha
Houston, TX
11/4/2016
Customer did not leave a comment.

Christopher
Houston, TX
10/26/2016
The bed itself is beautiful and we are really happy with it. The sales staff was less than knowledgeable as a matter of fact I had to tell her a number of times that in fact you do have the Brentwood bed after she told me you didn't carry it. I finally had her go online and she saw it. I spoke with two different women and both were very rude. I was a bit surprised as I was an excited buyer and knew what I wanted so I am unsure of why they had poor attitudes. The delivery people were nice enough but a bit careless and we found some screws lying on the rug when they were done; sure hope those were spare parts...

Bassett Response:  
The customer did have two different design consultants assisting and both explained that the Brentwood bed was not on the sales floor, however we could order it. The second design consultant was able to place the order for the customer. The design consultant did express that the customer seemed happy with their purchase and the design consultant did follow up with the customer afterwards to make sure everything went well.

Sheridan
Houston, TX
10/26/2016
Customer did not leave a comment.

Evelyn
Houston, TX
10/26/2016
Customer did not leave a comment.

Laveda
Houston, TX
10/23/2016
Customer did not leave a comment.

Diana
Houston, TX
10/18/2016
Customer did not leave a comment.

Marie
Houston, TX
10/6/2016
Customer did not leave a comment.

Denise
Houston, TX
10/6/2016
Customer did not leave a comment.

Dana
Houston, TX
10/3/2016
I had a great experience from receiving assistance from a Sales Associate in the store to the delivery. I love my new furniture from Bassett!

Anna
Houston, TX
10/1/2016
Customer did not leave a comment.

Billy
Houston, TX
9/29/2016
The couch I ordered was not the color I received. A mistake was made on the order number. However, I am ordering a new couch and they sent out one of their decorators, Judy Gillespie, who has been very helpful on selecting new material, etc.

Billy
Houston, TX
9/23/2016
Customer did not leave a comment.

Angela
Houston, TX
9/16/2016
Customer did not leave a comment.

Imara
Houston, TX
9/16/2016
Beautiful piece we pick up at store it came a little defective but I do not want to go through the hassle of returning it...

Walt & Claudia
Houston, TX
9/1/2016
Customer did not leave a comment.

Denise
Houston, TX
9/1/2016
Customer did not leave a comment.

Evelyn
Houston, TX
9/1/2016
Customer did not leave a comment.

Judy
Houston, TX
8/30/2016
My recliner makes a very loud noise when I pull the lever and push back to recline. It seems like quality control would have recognized this problem and would have either fixed it before delivering it or delivered another recliner that did not make such a loud noise when reclining. My husband bought his recliner from Rooms to Go and it is very quiet. I thought LazyBoy would be a better product.

Bassett Response:  
The customer purchased her recliner from Lazboy, not Bassett. She purchased a console table from Bassett in April 2016 and expressed she was happy with her console table.

Lynne
Houston, TX
8/18/2016
Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store ordered the correct fabric, expedited the cutting, and now it is up to the dc to get it delivered. Every staff member we encountered was a ten.

Jim And Robyn
Houston, TX
8/18/2016
Waited 6 weeks & wrong recliners delivered . Very disappointed after paying 5200. & still no recliners .

Bassett Response:  
The customer was immediately notified that the error was an order entry error on our behalf and that we have ordered the correct chairs. We apologized and we are working to expedite quickly.

John & Jamie
Houston, TX
8/15/2016
The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very helpful through the entire process. The ability to store our furniture until we moved into our house was helpful & delivery was prompt!

Carolyn
Houston, TX
8/11/2016
Proactive notification about upcoming sales. Very courteous and helpful in showroom without any pressure.
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