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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

Store Hours
Mon-Sat: 10-8
Sun: 12-6


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292
Customer Reviews
4.47 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.47 292
    6/4/2016 • Delia

    Customer did not leave a comment.

    7/3/2016 • Brian And Jeann

    Everything

    2/3/2018 • Cindy

    Delivery driver very accomadating to wait til we made it home to let him in!

    2/28/2018 • Brandyn

    The only issue was that our designer coded our purchase incorrectly. We are having to exchange it for...

    12/7/2015 • William & Linda

    good selection and variety for customisation

    4/21/2016 • Ann

    Customer did not leave a comment.

    11/4/2016 • Marsha

    Customer did not leave a comment.

    11/1/2017 • Stephanie

    Customer did not leave a comment.

    12/29/2016 • Adriana

    Customer did not leave a comment.

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    2/22/2018 • Carol

    Lisa Davis was very helpful with selecting fabrics and a rug. She made it a very enjoyable experience!...

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    12/3/2017 • Darlene

    Customer did not leave a comment.

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

    2/18/2015 • Barbara

    Customer did not leave a comment.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    10/6/2016 • Denise

    Customer did not leave a comment.

    7/7/2017 • Pamela

    From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure...

    2/19/2018 • Annelyse

    Customer did not leave a comment.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    10/19/2017 • Cheryl

    The furniture is well made and beautiful. However, my favorite part was the friendliness of the...

    3/7/2018 • Jessica

    We absolutely loved Judy!! She did a phenomenal job working with us and helping us make our ideas come...

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    11/2/2017 • Cheryl

    I really like the friendly and knowledgeable staff. I worked with Judy Gillespie and she was...

    2/8/2018 • Tiffine

    Customer did not leave a comment.

    4/2/2018 • Brooke & Keith

    Customer did not leave a comment.

    10/6/2016 • Marie

    Customer did not leave a comment.

    10/11/2017 • Frank

    Stayed after closing. Very friendly and helpful with decorating questions.

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    3/1/2018 • Jennifer

    Very knowledgeable, friendly and professional sales staff.

    3/1/2018 • Leka

    Customer did not leave a comment.

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

    12/27/2017 • Nancy

    Judith provided excellent service and design advice to me as I try to re-establish my home. All of my...

    1/25/2017 • Briana

    Customer did not leave a comment.

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    1/18/2018 • Wanda

    You held my piece of furniture for me until I could pick it up. Our home was still being repaired from...

    6/23/2016 • Richard

    Great customer service during and after the sale.

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    4/5/2018 • Margaret

    1 furniture was delivered in a relatively short time from time order was placed. 2 Faye design...

    1/7/2015 • Kristen

    Customer did not leave a comment.

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    11/29/2017 • Anne

    Lauren at the store in Katy, Texas is EXCEPTIONAL!!! She is extremely knowledgeable about all the...

    4/9/2015 • Amy

    Built solid furniture.

    1/10/2017 • Jose

    Customer did not leave a comment.

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    10/18/2016 • Diana

    Customer did not leave a comment.

    7/28/2016 • Colleen

    Customer did not leave a comment.

    4/5/2018 • Alissa

    Customer did not leave a comment.

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    3/19/2015 • John

    Customer did not leave a comment.

    4/6/2018 • Albert

    Customer did not leave a comment.

    7/5/2017 • Theresa

    What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me...

    10/23/2016 • Laveda

    Customer did not leave a comment.

    2/15/2018 • Mary

    Chair cushion isn't comfortable - does not return to original and stays collapsed. Have had to add foam...

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    6/22/2017 • Chuck & Liz

    We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery....

    5/11/2016 • John

    Customer did not leave a comment.

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    11/4/2017 • Marisa

    Customer did not leave a comment.

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    2/16/2018 • Howard

    We did not receive the end-piece covers for one of the couches, and it took a while to get them.

    3/1/2018 • Brucille

    Customer did not leave a comment.

    2/21/2018 • Tim

    Customer did not leave a comment.

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    9/23/2016 • Billy

    Customer did not leave a comment.

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    1/29/2016 • Margaret

    Customer did not leave a comment.

    2/1/2018 • Lorraine

    Everything!

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    2/11/2016 • Emma

    Customer did not leave a comment.

    7/27/2017 • Stephen

    Accommodated our delivery availability. Thanks!

    9/3/2015 • Janet

    better quality for price than most

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    2/8/2018 • David

    Customer did not leave a comment.

    4/5/2018 • Patrica

    My sales lady was fabulous. She helped me match the new rug with my existing furniture and decor.

    6/22/2017 • Michelle/Sean

    I still am waiting on a chair and pillows but so far the service has been great.

    1/18/2018 • Stan & Linda

    Karen Schultz, our interior designer, was the major component in helping us to select our beautiful...

    7/19/2017 • Mary

    Omgosh I LOVE my Compass dining table! The delivery was way faster than I expected.

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    2/26/2017 • William

    Customer did not leave a comment.

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    2/22/2018 • Robert

    The furniture design and selection process.

    11/19/2015 • Ralph

    Customer did not leave a comment.

    2/24/2017 • Kuen

    Customer did not leave a comment.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    4/15/2016 • Asia

    Customer did not leave a comment.

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    9/2/2017 • Denise

    Provided guidance and direction

    9/21/2017 • Richard

    The experience at basset was excellent!! The staff is very friendly and the products are amazing. There...

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    8/13/2015 • Kris

    Customer did not leave a comment.

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    7/19/2017 • Linda

    My custom furniture was delivered in 30 days as promised. I was very pleased with that. Excellent...

    3/21/2015 • Christopher

    Everything

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    7/19/2017 • Kelley

    Customer did not leave a comment.

    6/8/2015 • Luis

    Quality.

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    9/23/2017 • Richard

    Customer did not leave a comment.

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    5/11/2016 • Liz

    Customer did not leave a comment.

    3/1/2018 • Jean

    No pressure in store, quality merchandise, first delivery of the day.

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

    3/21/2016 • Matthew

    Customer did not leave a comment.

    1/23/2015 • Lisa

    Customer did not leave a comment.

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    2/6/2015 • Tina

    Customer did not leave a comment.

    6/2/2016 • Asia

    Customer did not leave a comment.

    10/5/2017 • Michael

    Quick acknowledgement of the damaged product. However, have not received a solution yet. Final level of...

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    10/11/2017 • Madalyn

    I was not happy with my purchase initially but Bassett fixed the problem and now we are very happy with...

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    4/30/2015 • Lisa

    Customer did not leave a comment.

    12/14/2017 • Susan

    My sales person was helpful and personable

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    1/18/2018 • Mary

    Customer did not leave a comment.

    10/8/2015 • Tamma

    Customer did not leave a comment.

    9/29/2015 • Janet

    Quality for price

    11/23/2017 • Karen

    Liz Jacson was so great to work with. Delivery was on time, they took their time and made sure they got...

    1/31/2018 • Lisa

    Customer did not leave a comment.

    3/7/2018 • Mary

    Customer did not leave a comment.

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    11/30/2017 • Dianna

    My purchase was a custom design sofa. Everything about it is perfect! Color, cushion firmness, size and...

    7/27/2016 • Addie

    Customer did not leave a comment.

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    4/5/2018 • Janet

    My husband and I were under the impression that Bassett furniture is made in the US and that is one of...

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    2/22/2018 • Kaye

    Customer did not leave a comment.

    8/25/2017 • Ali

    I am very satisfied with the services overall and the product. Everyone at the store is great. I worked...

    5/26/2017 • Veronica

    Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It...

    1/10/2018 • Sarah

    Everyone in the store was extremely helpful. I was able to get exactly what I wanted and it was...

    2/13/2015 • George

    Everything was outstanding... good team

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    2/2/2017 • Jadranka

    Good and quality furniture

    9/10/2015 • Dorothy

    Everything!

    9/16/2016 • Angela

    Customer did not leave a comment.

    4/21/2016 • Fawad

    Customer did not leave a comment.

    3/3/2017 • Marie

    Customer did not leave a comment.

    1/3/2018 • Nora

    Great service overall.

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    1/12/2016 • Maria

    Customer did not leave a comment.

    1/18/2018 • Donna

    Customer did not leave a comment.

    12/2/2017 • Leonard

    good service and product delivered on time.

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    4/15/2018 • Keith

    Unfortunately when the bed was delivered the delivery men couldn't put our bed together because it was...

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    2/8/2018 • Suzan

    Customer did not leave a comment.

    7/14/2017 • Yue

    Customer did not leave a comment.

    7/16/2017 • Barbeau

    Customer did not leave a comment.

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    2/7/2018 • Antionette

    Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock...

    2/28/2018 • Jamie

    Customer did not leave a comment.

    3/28/2018 • Tanya

    Customer did not leave a comment.

    3/19/2015 • Encourager

    Customer did not leave a comment.

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    3/15/2018 • Richard

    Customer did not leave a comment.

    10/21/2017 • Clarence

    We were so pleased with our sales person and his help. Our furniture arrived sooner than expected (thank...

    9/1/2016 • Denise

    Customer did not leave a comment.

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    1/11/2018 • Rhonda

    I really enjoyed my experience with Bassett. My sales person Judy G. really made the experience...

    8/17/2017 • Deidra

    Customer did not leave a comment.

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    2/27/2017 • Douglas

    Customer did not leave a comment.

    1/24/2018 • Jennifer

    Customer did not leave a comment.

    7/27/2017 • Christine

    Provided us the opportunity to purchase beautiful, unique/custom furniture for our new home

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    1/3/2018 • Dana

    Customer did not leave a comment.

    6/25/2017 • Debra

    Sales staff went above and beyond to accommodate me on the sale.

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    11/7/2016 • Craig

    Customer did not leave a comment.

    11/23/2016 • Stacey

    Customer did not leave a comment.

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    2/1/2018 • Stan & Linda

    Awesome salesperson .

    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    5/25/2017 • Niccole

    I loved working with Judy Gillespie. She followed up with all my questions and helped me design a...

    11/17/2017 • Yolanda

    Customer did not leave a comment.

Read All Reviews for this Store
292 Customer Reviews
4.47 out of 5 stars



1-50 OF 292 CUSTOMER REVIEWS
sorted by date

Keith
Houston, TX
4/15/2018
Unfortunately when the bed was delivered the delivery men couldn't put our bed together because it was made incorrectly. We had to schedule a pickup for the headboard and wait an additional 3 days for the bed to be delivered and put together. Had to take one and a half days off of work for this to be resolved.

Peggy
Houston, TX
4/12/2018
We were impacted by Harvey and need an entire house of furniture. Jerry was great in sales; however, during our 2 purchases we experienced a series of issues (backorders with repeated new dates, damaged chair delivered and driver report missed, replacement chair not included on delivery and then rescheduled and accidently cancelled by mystery staff member). Replacement dining chair finally delivered over 2 mo later. First time customer and a pattern of small "attention to detail" errors would make me reluctant to shop with Bassett in the future. We still have 2 empty rooms to furnish but Bassett requires a lot of followup & handholding at a hectic & stressful time in our lives.

Brittany
Houston, TX
4/12/2018
Customer did not leave a comment.

Lynda
Houston, TX
4/6/2018
Helped narrow down the samples of fabric for my sofa

Albert
Houston, TX
4/6/2018
Customer did not leave a comment.

Alissa
Houston, TX
4/5/2018
Customer did not leave a comment.

Janet
Houston, TX
4/5/2018
My husband and I were under the impression that Bassett furniture is made in the US and that is one of the reasons we buy it. However, very disappointed when we saw made in Viet Nam when the furniture was delivered. Still like it, but we always try to buy American if we can. Sales personnel, delivery team were exceptional.

Patrica
Houston, TX
4/5/2018
My sales lady was fabulous. She helped me match the new rug with my existing furniture and decor.

Margaret
Houston, TX
4/5/2018
1 furniture was delivered in a relatively short time from time order was placed. 2 Faye design consultant is knowledgeable and friendly. 3delivery team was quick , efficient and courteous.

Brooke & Keith
Houston, TX
4/2/2018
Customer did not leave a comment.

Tanya
Houston, TX
3/28/2018
Customer did not leave a comment.

Raul
Houston, TX
3/22/2018
Everything leading up to the follow up after furniture was delivered. The expectations that were set as far as follow up were not met

Janet
Houston, TX
3/15/2018
Mirror came broken..Have not heard back about replacement..

Richard
Houston, TX
3/15/2018
Customer did not leave a comment.

Mary
Houston, TX
3/7/2018
Customer did not leave a comment.

Jessica
Houston, TX
3/7/2018
We absolutely loved Judy!! She did a phenomenal job working with us and helping us make our ideas come to life! She also made sure we were getting the best price. Our delivery team headed by Oscar did a great job!

Leka
Houston, TX
3/1/2018
Customer did not leave a comment.

Brucille
Houston, TX
3/1/2018
Customer did not leave a comment.

Jean
Houston, TX
3/1/2018
No pressure in store, quality merchandise, first delivery of the day.

Jennifer
Houston, TX
3/1/2018
Very knowledgeable, friendly and professional sales staff.

Jamie
Houston, TX
2/28/2018
Customer did not leave a comment.

Brandyn
Houston, TX
2/28/2018
The only issue was that our designer coded our purchase incorrectly. We are having to exchange it for the correct item. I love our designer though - Liz Jackson. She is exceptional and realized quickly it was her error. A remedy was quickly decided and an exchange has been requested. We will definitely continue to use Bassett and Liz Jackson. Thank you so much!

Kaye
Houston, TX
2/22/2018
Customer did not leave a comment.

Carol
Houston, TX
2/22/2018
Lisa Davis was very helpful with selecting fabrics and a rug. She made it a very enjoyable experience! I will return.

Robert
Houston, TX
2/22/2018
The furniture design and selection process.

Tim
Houston, TX
2/21/2018
Customer did not leave a comment.

Annelyse
Houston, TX
2/19/2018
Customer did not leave a comment.

Howard
Houston, TX
2/16/2018
We did not receive the end-piece covers for one of the couches, and it took a while to get them.

Mary
Houston, TX
2/15/2018
Chair cushion isn't comfortable - does not return to original and stays collapsed. Have had to add foam underneath cushion. Chair had, and still has, a musty odor as if it had been in storage for some time. Not pleased about both matters considering the cost.

Bassett Response:  
We sent a service technician to the customers home and the cushions are up to standards. We are working with the customer to resolve.

Tiffine
Houston, TX
2/8/2018
Customer did not leave a comment.

Stephen
Houston, TX
2/8/2018
All around experience with Bassett (products, quality, customer service) is well below average. We are really frustrated of the whole experience & outcome, after spending so much money. Staff not even attempt to make things right! We won't be back!

Bassett Response:  
We have address the issues and the customer is happy with the outcome.

Suzan
Houston, TX
2/8/2018
Customer did not leave a comment.

David
Houston, TX
2/8/2018
Customer did not leave a comment.

Antionette
Houston, TX
2/7/2018
Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock items. When I finally talked with a manger she assured me she would personally look into the delay, and was able to refund 10% of my purchase. Her prompt communication, efforts and Customer service made this process better.

Doug
Houston, TX
2/7/2018
It wasn't what was described

Bassett Response:  
We have addressed the customers concerns and the customer states he is happy.

Doug
Houston, TX
2/7/2018
Customer did not leave a comment.

Peggy
Houston, TX
2/5/2018
Designer came by and measured and assisted with options for an "odd" shape living space - starting over following Harvey. The living furnture fits as expected. Dining table fits but is larger then the plan indicates, fortunately we waited to order the sideboard on the plan since it will not fit with the table. Delivery - 4 small holes on one dining chair documented during delivery, still waiting for follow-up to see how we proceed. Took care to protect new wood floors. Rug for living is delayed so driver assisted with felt pads to protect the floors in the meantime.

Cindy
Houston, TX
2/3/2018
Delivery driver very accomadating to wait til we made it home to let him in!

Lorraine
Houston, TX
2/1/2018
Everything!

Stan & Linda
Houston, TX
2/1/2018
Awesome salesperson .

Jose
Houston, TX
2/1/2018
Took almost 2 months for my order to be completed. Then I find out the product was discountinued and was sold at a lower price after I paid original price for., and I never even received it. Am I entitled to a refund? A response is appreciated!

Bassett Response:  
We notified Mr. Martinez to let him know that his cocktail table was not discontinued, we are just not displaying it in our Katy showroom. We let him know that he actually paid less than what the table is currently running.

Pat
Houston, TX
2/1/2018
Customer did not leave a comment.

Lisa
Houston, TX
1/31/2018
Customer did not leave a comment.

Jennifer
Houston, TX
1/24/2018
Customer did not leave a comment.

Daniela & Todd
Houston, TX
1/18/2018
Sales staff- Karen Schultz seemed more concerned about making a sale than ensuring our satisfaction. She didn't leave us time to discuss the purchase and never left our side. Furthermore she guaranteed that our new bed would not be more than 6imches off the ground (the bed was not on the show floor). The bed is well over 8 inches off the ground. A fact which concerns me as I am 9 months pregnant. I understand if she wasn't sure how high the bed would be but she should have said that instead of guessing. If the bed wasn't clearance I would have returned it immediately.

Bassett Response:  
We have left several messages for the customer. We are waiting for them to contact us back.

Donna
Houston, TX
1/18/2018
Customer did not leave a comment.

Stan & Linda
Houston, TX
1/18/2018
Karen Schultz, our interior designer, was the major component in helping us to select our beautiful furniture to fit perfectly with the dimensions and layout of our family room. Her expertise, professionalism and caring approach made the process and the result a truly great experience.

Wanda
Houston, TX
1/18/2018
You held my piece of furniture for me until I could pick it up. Our home was still being repaired from Harvey damages and it really helped that this store graciously held the sofa for me probably longer that usual.

Mary
Houston, TX
1/18/2018
Customer did not leave a comment.

Rhonda
Houston, TX
1/11/2018
I really enjoyed my experience with Bassett. My sales person Judy G. really made the experience wonderful. She was kind patient and had great ideas. Very happy with my bed and bench. The delivery team was early and very professional and fast. I appreciated that service greatly
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