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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

Store Hours
Mon-Sat: 10-8
Sun: 12-6


HGTV HOME™ Design Studio

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308
Customer Reviews
4.49 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.49 308
    1/18/2018 • Stan & Linda

    Karen Schultz, our interior designer, was the major component in helping us to select our beautiful...

    4/30/2015 • Lisa

    Customer did not leave a comment.

    6/8/2015 • Luis

    Quality.

    2/3/2018 • Cindy

    Delivery driver very accomadating to wait til we made it home to let him in!

    6/22/2017 • Chuck & Liz

    We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery....

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    2/27/2017 • Douglas

    Customer did not leave a comment.

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    10/23/2016 • Laveda

    Customer did not leave a comment.

    4/15/2018 • Keith

    Unfortunately when the bed was delivered the delivery men couldn't put our bed together because it was...

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    11/2/2017 • Cheryl

    I really like the friendly and knowledgeable staff. I worked with Judy Gillespie and she was...

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    3/1/2018 • Brucille

    Customer did not leave a comment.

    9/3/2015 • Janet

    better quality for price than most

    9/16/2016 • Angela

    Customer did not leave a comment.

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    4/19/2018 • Debbie

    Customer did not leave a comment.

    6/6/2018 • Juan

    Listening to our needs and providing great suggestions.

    4/9/2015 • Amy

    Built solid furniture.

    2/26/2017 • William

    Customer did not leave a comment.

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    2/22/2018 • Kaye

    Customer did not leave a comment.

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    9/23/2016 • Billy

    Customer did not leave a comment.

    7/3/2016 • Brian And Jeann

    Everything

    4/19/2018 • Lauren

    Customer did not leave a comment.

    4/6/2018 • Albert

    Customer did not leave a comment.

    5/3/2018 • Kelly

    Customer did not leave a comment.

    7/7/2017 • Pamela

    From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure...

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    2/28/2018 • Jamie

    Customer did not leave a comment.

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    4/5/2018 • Margaret

    1 furniture was delivered in a relatively short time from time order was placed. 2 Faye design...

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    11/4/2017 • Marisa

    Customer did not leave a comment.

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    2/18/2015 • Barbara

    Customer did not leave a comment.

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    12/2/2017 • Leonard

    good service and product delivered on time.

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    1/3/2018 • Dana

    Customer did not leave a comment.

    11/19/2015 • Ralph

    Customer did not leave a comment.

    4/2/2018 • Brooke & Keith

    Customer did not leave a comment.

    2/7/2018 • Antionette

    Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock...

    10/11/2017 • Frank

    Stayed after closing. Very friendly and helpful with decorating questions.

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    1/18/2018 • Donna

    Customer did not leave a comment.

    7/5/2017 • Theresa

    What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me...

    2/8/2018 • Tiffine

    Customer did not leave a comment.

    6/4/2016 • Delia

    Customer did not leave a comment.

    2/2/2017 • Jadranka

    Good and quality furniture

    11/7/2016 • Craig

    Customer did not leave a comment.

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    9/2/2017 • Denise

    Provided guidance and direction

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    5/17/2018 • Carol

    Customer did not leave a comment.

    3/28/2018 • Tanya

    Customer did not leave a comment.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    4/5/2018 • Janet

    My husband and I were under the impression that Bassett furniture is made in the US and that is one of...

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    5/25/2017 • Niccole

    I loved working with Judy Gillespie. She followed up with all my questions and helped me design a...

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    1/24/2018 • Jennifer

    Customer did not leave a comment.

    4/15/2016 • Asia

    Customer did not leave a comment.

    2/8/2018 • Suzan

    Customer did not leave a comment.

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    7/27/2016 • Addie

    Customer did not leave a comment.

    2/19/2018 • Annelyse

    Customer did not leave a comment.

    3/1/2018 • Leka

    Customer did not leave a comment.

    2/13/2015 • George

    Everything was outstanding... good team

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    2/24/2017 • Kuen

    Customer did not leave a comment.

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    2/16/2018 • Howard

    We did not receive the end-piece covers for one of the couches, and it took a while to get them.

    8/25/2017 • Ali

    I am very satisfied with the services overall and the product. Everyone at the store is great. I worked...

    1/18/2018 • Wanda

    You held my piece of furniture for me until I could pick it up. Our home was still being repaired from...

    2/6/2015 • Tina

    Customer did not leave a comment.

    11/29/2017 • Anne

    Lauren at the store in Katy, Texas is EXCEPTIONAL!!! She is extremely knowledgeable about all the...

    11/30/2017 • Dianna

    My purchase was a custom design sofa. Everything about it is perfect! Color, cushion firmness, size and...

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    4/21/2016 • Ann

    Customer did not leave a comment.

    2/15/2018 • Mary

    Chair cushion isn't comfortable - does not return to original and stays collapsed. Have had to add foam...

    11/23/2016 • Stacey

    Customer did not leave a comment.

    4/19/2018 • Linda

    Design of my new kitchen table and chairs is so beautiful and quality is top notch. Everyone loves...

    4/18/2018 • Emily

    I cannot imagine a better experience! My husband and I ordered a custom sofa last year and we have loved...

    12/27/2017 • Nancy

    Judith provided excellent service and design advice to me as I try to re-establish my home. All of my...

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    2/21/2018 • Tim

    Customer did not leave a comment.

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    10/19/2017 • Cheryl

    The furniture is well made and beautiful. However, my favorite part was the friendliness of the...

    8/13/2015 • Kris

    Customer did not leave a comment.

    10/5/2017 • Michael

    Quick acknowledgement of the damaged product. However, have not received a solution yet. Final level of...

    5/11/2016 • John

    Customer did not leave a comment.

    3/7/2018 • Jessica

    We absolutely loved Judy!! She did a phenomenal job working with us and helping us make our ideas come...

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    4/5/2018 • Alissa

    Customer did not leave a comment.

    1/11/2018 • Rhonda

    I really enjoyed my experience with Bassett. My sales person Judy G. really made the experience...

    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    7/19/2017 • Kelley

    Customer did not leave a comment.

    4/19/2018 • Paula

    Customer did not leave a comment.

    1/7/2015 • Kristen

    Customer did not leave a comment.

    3/15/2018 • Richard

    Customer did not leave a comment.

    1/3/2018 • Nora

    Great service overall.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    5/26/2017 • Veronica

    Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It...

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    4/5/2018 • Patrica

    My sales lady was fabulous. She helped me match the new rug with my existing furniture and decor.

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    3/7/2018 • Mary

    Customer did not leave a comment.

    2/11/2016 • Emma

    Customer did not leave a comment.

    1/23/2015 • Lisa

    Customer did not leave a comment.

    7/19/2017 • Linda

    My custom furniture was delivered in 30 days as promised. I was very pleased with that. Excellent...

    9/10/2015 • Dorothy

    Everything!

    6/22/2017 • Michelle/Sean

    I still am waiting on a chair and pillows but so far the service has been great.

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    4/21/2016 • Fawad

    Customer did not leave a comment.

    2/22/2018 • Robert

    The furniture design and selection process.

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    11/4/2016 • Marsha

    Customer did not leave a comment.

    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    11/23/2017 • Karen

    Liz Jacson was so great to work with. Delivery was on time, they took their time and made sure they got...

    6/25/2017 • Debra

    Sales staff went above and beyond to accommodate me on the sale.

    1/18/2018 • Mary

    Customer did not leave a comment.

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    5/10/2018 • Bill

    Customer did not leave a comment.

    5/2/2018 • Bonnie

    I really love my bedroom set

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    2/1/2018 • Lorraine

    Everything!

    4/19/2018 • Mecklin

    Customer did not leave a comment.

    10/6/2016 • Denise

    Customer did not leave a comment.

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    3/21/2015 • Christopher

    Everything

    1/12/2016 • Maria

    Customer did not leave a comment.

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    7/27/2017 • Stephen

    Accommodated our delivery availability. Thanks!

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    11/17/2017 • Yolanda

    Customer did not leave a comment.

    5/23/2018 • Steven & Susan

    Customer did not leave a comment.

    7/27/2017 • Christine

    Provided us the opportunity to purchase beautiful, unique/custom furniture for our new home

    7/19/2017 • Mary

    Omgosh I LOVE my Compass dining table! The delivery was way faster than I expected.

    3/1/2018 • Jennifer

    Very knowledgeable, friendly and professional sales staff.

    10/21/2017 • Clarence

    We were so pleased with our sales person and his help. Our furniture arrived sooner than expected (thank...

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    7/28/2016 • Colleen

    Customer did not leave a comment.

    1/10/2018 • Sarah

    Everyone in the store was extremely helpful. I was able to get exactly what I wanted and it was...

    1/25/2017 • Briana

    Customer did not leave a comment.

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    9/23/2017 • Richard

    Customer did not leave a comment.

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    3/3/2017 • Marie

    Customer did not leave a comment.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    3/19/2015 • John

    Customer did not leave a comment.

    7/16/2017 • Barbeau

    Customer did not leave a comment.

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    1/31/2018 • Lisa

    Customer did not leave a comment.

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    6/2/2016 • Asia

    Customer did not leave a comment.

    12/29/2016 • Adriana

    Customer did not leave a comment.

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    3/1/2018 • Jean

    No pressure in store, quality merchandise, first delivery of the day.

    4/18/2018 • Esther

    Customer did not leave a comment.

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    1/10/2017 • Jose

    Customer did not leave a comment.

    12/14/2017 • Susan

    My sales person was helpful and personable

    1/29/2016 • Margaret

    Customer did not leave a comment.

    10/18/2016 • Diana

    Customer did not leave a comment.

    12/7/2015 • William & Linda

    good selection and variety for customisation

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    8/17/2017 • Deidra

    Customer did not leave a comment.

    10/6/2016 • Marie

    Customer did not leave a comment.

    2/22/2018 • Carol

    Lisa Davis was very helpful with selecting fabrics and a rug. She made it a very enjoyable experience!...

    3/19/2015 • Encourager

    Customer did not leave a comment.

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    2/28/2018 • Brandyn

    The only issue was that our designer coded our purchase incorrectly. We are having to exchange it for...

    3/21/2016 • Matthew

    Customer did not leave a comment.

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    10/11/2017 • Madalyn

    I was not happy with my purchase initially but Bassett fixed the problem and now we are very happy with...

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    9/21/2017 • Richard

    The experience at basset was excellent!! The staff is very friendly and the products are amazing. There...

    10/8/2015 • Tamma

    Customer did not leave a comment.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    12/3/2017 • Darlene

    Customer did not leave a comment.

    2/1/2018 • Stan & Linda

    Awesome salesperson .

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    9/1/2016 • Denise

    Customer did not leave a comment.

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    2/8/2018 • David

    Customer did not leave a comment.

    4/28/2018 • Jan

    Customer did not leave a comment.

    7/14/2017 • Yue

    Customer did not leave a comment.

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    11/1/2017 • Stephanie

    Customer did not leave a comment.

    9/29/2015 • Janet

    Quality for price

    6/23/2016 • Richard

    Great customer service during and after the sale.

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    5/11/2016 • Liz

    Customer did not leave a comment.

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

Read All Reviews for this Store
308 Customer Reviews
4.49 out of 5 stars



1-50 OF 308 CUSTOMER REVIEWS
sorted by date

Juan
Houston, TX
6/6/2018
Listening to our needs and providing great suggestions.

Steven & Susan
Houston, TX
5/23/2018
Customer did not leave a comment.

Carol
Houston, TX
5/17/2018
Customer did not leave a comment.

Bill
Houston, TX
5/10/2018
Customer did not leave a comment.

Kelly
Houston, TX
5/3/2018
Customer did not leave a comment.

Bonnie
Houston, TX
5/2/2018
I really love my bedroom set

Jan
Houston, TX
4/28/2018
Customer did not leave a comment.

Mecklin
Houston, TX
4/19/2018
Customer did not leave a comment.

Linda
Houston, TX
4/19/2018
Design of my new kitchen table and chairs is so beautiful and quality is top notch. Everyone loves them. So happy I could get the exact dimensions I wanted.

Lauren
Houston, TX
4/19/2018
Customer did not leave a comment.

Paula
Houston, TX
4/19/2018
Customer did not leave a comment.

Debbie
Houston, TX
4/19/2018
Customer did not leave a comment.

Emily
Houston, TX
4/18/2018
I cannot imagine a better experience! My husband and I ordered a custom sofa last year and we have loved it so much, we went back to Bassett for two accent chairs and six upholstered dining room chairs. Our design consultant (Wallace Viel, Houston location 15305 Katy Fwy) was so friendly and helpful, never made us feel rushed, and was never pushy. He followed up appropriately every step of the way, and even emailed to check in after the furniture arrived. Our new chairs (which we custom ordered, so did not see in the showroom) are absolutely perfect. We will certainly continue to be Bassett clients!

Esther
Houston, TX
4/18/2018
Customer did not leave a comment.

April
Houston, TX
4/18/2018
Customer did not leave a comment.

Keith
Houston, TX
4/15/2018
Unfortunately when the bed was delivered the delivery men couldn't put our bed together because it was made incorrectly. We had to schedule a pickup for the headboard and wait an additional 3 days for the bed to be delivered and put together. Had to take one and a half days off of work for this to be resolved.

Peggy
Houston, TX
4/12/2018
We were impacted by Harvey and need an entire house of furniture. Jerry was great in sales; however, during our 2 purchases we experienced a series of issues (backorders with repeated new dates, damaged chair delivered and driver report missed, replacement chair not included on delivery and then rescheduled and accidently cancelled by mystery staff member). Replacement dining chair finally delivered over 2 mo later. First time customer and a pattern of small "attention to detail" errors would make me reluctant to shop with Bassett in the future. We still have 2 empty rooms to furnish but Bassett requires a lot of followup & handholding at a hectic & stressful time in our lives.

Brittany
Houston, TX
4/12/2018
Customer did not leave a comment.

Lynda
Houston, TX
4/6/2018
Helped narrow down the samples of fabric for my sofa

Albert
Houston, TX
4/6/2018
Customer did not leave a comment.

Alissa
Houston, TX
4/5/2018
Customer did not leave a comment.

Janet
Houston, TX
4/5/2018
My husband and I were under the impression that Bassett furniture is made in the US and that is one of the reasons we buy it. However, very disappointed when we saw made in Viet Nam when the furniture was delivered. Still like it, but we always try to buy American if we can. Sales personnel, delivery team were exceptional.

Patrica
Houston, TX
4/5/2018
My sales lady was fabulous. She helped me match the new rug with my existing furniture and decor.

Margaret
Houston, TX
4/5/2018
1 furniture was delivered in a relatively short time from time order was placed. 2 Faye design consultant is knowledgeable and friendly. 3delivery team was quick , efficient and courteous.

Brooke & Keith
Houston, TX
4/2/2018
Customer did not leave a comment.

Tanya
Houston, TX
3/28/2018
Customer did not leave a comment.

Raul
Houston, TX
3/22/2018
Everything leading up to the follow up after furniture was delivered. The expectations that were set as far as follow up were not met

Janet
Houston, TX
3/15/2018
Mirror came broken..Have not heard back about replacement..

Richard
Houston, TX
3/15/2018
Customer did not leave a comment.

Michelle
Houston, TX
3/13/2018
I am surprised and disappointed based on the price we paid for the Benchmade Oak bed that it does not have more wooden slats to provide more support for a king mattress. We chose not to order the coordinating nightstands because they are ridiculously expensive. I took delivery of the bed on 3/3 and it took 3 visits for Bassett to complete the delivery and setup due to missing parts. Not ideal as it inconveniently forced either me or my husband to be at home all day, not just during the promised 8:30 to 11:30 delivery window. The delivery drivers arrived about 9:20a and the bed was not completed until late afternoon (3:30 - 4:00p). We wasted half our day waiting which is not acceptable.

Bassett Response:  
When the delivery team discovered the bed was missing a piece they contacted the tech and rerouted him for the day so he could go back to customers home and fix.

Mary
Houston, TX
3/7/2018
Customer did not leave a comment.

Jessica
Houston, TX
3/7/2018
We absolutely loved Judy!! She did a phenomenal job working with us and helping us make our ideas come to life! She also made sure we were getting the best price. Our delivery team headed by Oscar did a great job!

Leka
Houston, TX
3/1/2018
Customer did not leave a comment.

Brucille
Houston, TX
3/1/2018
Customer did not leave a comment.

Jean
Houston, TX
3/1/2018
No pressure in store, quality merchandise, first delivery of the day.

Jennifer
Houston, TX
3/1/2018
Very knowledgeable, friendly and professional sales staff.

Jamie
Houston, TX
2/28/2018
Customer did not leave a comment.

Brandyn
Houston, TX
2/28/2018
The only issue was that our designer coded our purchase incorrectly. We are having to exchange it for the correct item. I love our designer though - Liz Jackson. She is exceptional and realized quickly it was her error. A remedy was quickly decided and an exchange has been requested. We will definitely continue to use Bassett and Liz Jackson. Thank you so much!

Kaye
Houston, TX
2/22/2018
Customer did not leave a comment.

Carol
Houston, TX
2/22/2018
Lisa Davis was very helpful with selecting fabrics and a rug. She made it a very enjoyable experience! I will return.

Robert
Houston, TX
2/22/2018
The furniture design and selection process.

Tim
Houston, TX
2/21/2018
Customer did not leave a comment.

Annelyse
Houston, TX
2/19/2018
Customer did not leave a comment.

Howard
Houston, TX
2/16/2018
We did not receive the end-piece covers for one of the couches, and it took a while to get them.

Mary
Houston, TX
2/15/2018
Chair cushion isn't comfortable - does not return to original and stays collapsed. Have had to add foam underneath cushion. Chair had, and still has, a musty odor as if it had been in storage for some time. Not pleased about both matters considering the cost.

Bassett Response:  
We sent a service technician to the customers home and the cushions are up to standards. We are working with the customer to resolve.

Tiffine
Houston, TX
2/8/2018
Customer did not leave a comment.

Stephen
Houston, TX
2/8/2018
All around experience with Bassett (products, quality, customer service) is well below average. We are really frustrated of the whole experience & outcome, after spending so much money. Staff not even attempt to make things right! We won't be back!

Bassett Response:  
We have address the issues and the customer is happy with the outcome.

Suzan
Houston, TX
2/8/2018
Customer did not leave a comment.

David
Houston, TX
2/8/2018
Customer did not leave a comment.

Antionette
Houston, TX
2/7/2018
Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock items. When I finally talked with a manger she assured me she would personally look into the delay, and was able to refund 10% of my purchase. Her prompt communication, efforts and Customer service made this process better.
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