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Bassett Home Furnishings
Houston
15305 Katy Freeway
Houston,  TX  77094

(281) 616-5479

Store Hours
Mon-Sat: 10-8
Sun: 12-6


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260
Customer Reviews
4.47 out of 5 stars
Bassett Home Furnishings
15305 Katy Freeway
Houston
TX
77094
(281) 616-5479
4.47 260
    11/9/2015 • Cindy

    I was really impressed with the Customer Service from April to the delivery. We were well informed as to...

    2/19/2015 • Larry & Jane

    The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

    2/8/2018 • Suzan

    Customer did not leave a comment.

    5/25/2017 • Niccole

    I loved working with Judy Gillespie. She followed up with all my questions and helped me design a...

    11/20/2015 • Mary Anna

    Judy Gillespie is a rop notch professional with an award winning personality and knowledgeable about...

    1/18/2018 • Mary

    Customer did not leave a comment.

    2/9/2017 • Judy & Jim

    Our salesperson - Debbie Youngblood(sp) was excellent and a joy to work with.

    3/19/2015 • Kathy/John

    Customer did not leave a comment.

    8/17/2017 • Deidra

    Customer did not leave a comment.

    3/29/2016 • Walt

    We appreciated the knowledge and assistance that the sales staff shared with us. She helped us to...

    5/11/2016 • John

    Customer did not leave a comment.

    7/2/2015 • Imara

    From sales to delivery it was a very professional . The only downfall is explaining better the buying...

    4/21/2016 • Ann

    Customer did not leave a comment.

    10/8/2015 • Suhail

    expertise in selecting fabric and the design process with the sales staff

    1/13/2016 • Matt & Cathy

    Customer did not leave a comment.

    2/13/2015 • Kristi

    I loved the whole experience. We like your style of furniture throughout the entire store, not just one...

    4/9/2015 • Melanie

    Willingness to be helpful and offer suggestions. Kept me informed of the process of customizing and...

    3/19/2015 • Encourager

    Customer did not leave a comment.

    1/14/2016 • Kent

    Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

    3/11/2015 • Gregory

    No high pressure. Attentive. Good price (Sale). Delivery was great. Professional and courteous.

    7/3/2016 • Brian And Jeann

    Everything

    10/3/2016 • Dana

    I had a great experience from receiving assistance from a Sales Associate in the store to the delivery....

    7/28/2016 • Ben & Valerie

    Customer did not leave a comment.

    10/18/2016 • Diana

    Customer did not leave a comment.

    1/3/2018 • Dana

    Customer did not leave a comment.

    11/19/2015 • Ralph

    Customer did not leave a comment.

    5/12/2017 • Sally

    We picked up our order. It was ready when they said it would be. it was a very pleasant experience.

    1/24/2018 • Jennifer

    Customer did not leave a comment.

    11/10/2015 • Susan & Scott

    The sales associate, Judi, was awesome!! She offered great advice and did so in a non pushy manner....

    2/1/2018 • Stan & Linda

    Awesome salesperson .

    8/28/2015 • Barbara & Don

    Customer did not leave a comment.

    9/16/2016 • Angela

    Customer did not leave a comment.

    10/9/2015 • Phyllis

    Communication between purchase and delivery was great.

    3/21/2015 • Christopher

    Everything

    3/26/2015 • Norma

    You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

    5/23/2016 • Smita

    As a first time buyer our experience has been super, and we are looking forward to buying from Bassett...

    7/16/2017 • Barbeau

    Customer did not leave a comment.

    10/8/2015 • Evonne

    My sales person, Fay Pirooz, was very nice & knowledgeable. Even though we shopped in the Clearance...

    10/19/2017 • Cheryl

    The furniture is well made and beautiful. However, my favorite part was the friendliness of the...

    2/14/2016 • Richard

    Had nice quality furniture and good customer service.

    2/8/2017 • Kasondra

    Thank you so much for setting the bar so high. I visited numerous stores prior to visiting Bassett....

    10/6/2016 • Marie

    Customer did not leave a comment.

    10/1/2015 • Carolyn

    Delivery was very fast. Product was great.

    2/8/2018 • Tiffine

    Customer did not leave a comment.

    5/25/2016 • Joe

    Good customer service / delivery correspondence was excellent.

    8/13/2015 • Kris

    Customer did not leave a comment.

    8/15/2016 • John & Jamie

    The customer service that Nancy Robichaux provided was stellar! She was extremely patient and very...

    2/8/2018 • David

    Customer did not leave a comment.

    7/5/2017 • Theresa

    What you did well was Listen. Judy Gillespie (my sales associate) really listened to me and helped me...

    1/18/2018 • Donna

    Customer did not leave a comment.

    10/21/2017 • Clarence

    We were so pleased with our sales person and his help. Our furniture arrived sooner than expected (thank...

    2/6/2015 • Tina

    Customer did not leave a comment.

    3/9/2017 • Shylo

    Everything was perfect. I appreciated that our sales person left us alone on the floor to look around...

    2/27/2017 • Douglas

    Customer did not leave a comment.

    10/26/2016 • Sheridan

    Customer did not leave a comment.

    6/22/2017 • Chuck & Liz

    We had a pleasant experience due to no hassles. There was a quick turnaround from purchase to delivery....

    4/12/2015 • Maxeine

    Customer did not leave a comment.

    8/27/2015 • Marylu

    We were pleased to be able to take home samples of fabric to view in our family room. It helped us...

    6/8/2016 • David

    I really appreciated being able to be at work and have the delivery people calling me 30 min ahead so I...

    11/4/2016 • Marsha

    Customer did not leave a comment.

    9/1/2016 • Denise

    Customer did not leave a comment.

    10/6/2015 • Joanne

    The sales associate helped me arrive at a decision. I had already formed an idea of what I wanted, but...

    11/23/2016 • Sean

    Judy was absolutely amazing! We appreciate how she took the time to really help us figure out exactly...

    11/4/2017 • Marisa

    Customer did not leave a comment.

    2/18/2015 • Barbara

    Customer did not leave a comment.

    10/27/2015 • Harold

    The sales person, LeAnn Heastie was wonderful. She worked with us from the beginning to the end. Had...

    9/3/2015 • Janet

    better quality for price than most

    10/6/2016 • Denise

    Customer did not leave a comment.

    11/30/2017 • Dianna

    My purchase was a custom design sofa. Everything about it is perfect! Color, cushion firmness, size and...

    7/9/2015 • Kirk

    Sales person was honest about not being able to give the on-line sales price. Did not try to sell us...

    10/8/2015 • Tamma

    Customer did not leave a comment.

    2/11/2016 • Emma

    Customer did not leave a comment.

    7/14/2017 • Yue

    Customer did not leave a comment.

    4/2/2015 • Gary And Lori

    April Romig is an amazing sales person! She went up and beyond helping us out. She listened to what we...

    7/21/2016 • Mercedes

    The description in your website was accurate, sales person was very helpful and the delivery was on...

    1/11/2018 • Rhonda

    I really enjoyed my experience with Bassett. My sales person Judy G. really made the experience...

    10/11/2017 • Madalyn

    I was not happy with my purchase initially but Bassett fixed the problem and now we are very happy with...

    7/9/2015 • Patricia

    Very pleasant experience with sales. April was warm, friendly and professional. Really appreciated...

    6/8/2015 • Luis

    Quality.

    2/13/2015 • George

    Everything was outstanding... good team

    4/13/2016 • Gracia

    Delivery was on time. Assembly was fast and perfect. I'm very pleased.

    7/17/2016 • Laura

    Liz, our salesperson, was very responsive and professional.

    9/29/2015 • Janet

    Quality for price

    3/21/2016 • Matthew

    Customer did not leave a comment.

    5/26/2017 • Veronica

    Your home delivery gentleman went above and beyond. They helped move an old sofa to a second floor. It...

    10/26/2016 • Evelyn

    Customer did not leave a comment.

    12/15/2016 • Angela

    I loved how the in store rep helped me design the layout of my living room furniture. The quality of...

    8/18/2016 • Lynne

    Everything! Love your customer service. I received the wrong extra fabric on Saturday. The store...

    5/28/2015 • Carol

    My daughter came with me to the Katy,TX Basset, me knowing what I was going to order after looking on...

    5/25/2016 • Ken & Karen

    Very helpful staff....Judy was easy to work with ...very knowledgeable and made some really great...

    9/1/2016 • Evelyn

    Customer did not leave a comment.

    1/25/2017 • Briana

    Customer did not leave a comment.

    1/31/2018 • Lisa

    Customer did not leave a comment.

    6/2/2016 • Asia

    Customer did not leave a comment.

    11/29/2017 • Anne

    Lauren at the store in Katy, Texas is EXCEPTIONAL!!! She is extremely knowledgeable about all the...

    7/7/2017 • Pamela

    From the moment we entered the store, everyone was friendly and helpful. We did not feel any pressure...

    5/11/2016 • Najeeb

    Customer did not leave a comment.

    10/11/2017 • Frank

    Stayed after closing. Very friendly and helpful with decorating questions.

    4/8/2016 • Richard

    Customer service after the sale to get my remaining items and fix thing that needed attention.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    11/6/2015 • Paula

    What a great experience! Let me first start with my sales lady, April. She was wonderful. We are sending...

    6/16/2016 • Jennifer

    My sales rep was AWESOME! There was a delivery delay that concerned me and he immediately handled it and...

    8/5/2016 • Jeffrey

    Customer did not leave a comment.

    4/15/2016 • Asia

    Customer did not leave a comment.

    2/24/2017 • Kuen

    Customer did not leave a comment.

    10/5/2017 • Michael

    Quick acknowledgement of the damaged product. However, have not received a solution yet. Final level of...

    12/30/2016 • Jeremy & Ashley

    Customer did not leave a comment.

    1/7/2015 • Kristen

    Customer did not leave a comment.

    1/29/2016 • Margaret

    Customer did not leave a comment.

    2/26/2017 • William

    Customer did not leave a comment.

    9/10/2015 • Gigi & John

    Customer did not leave a comment.

    10/28/2015 • Daniel

    The sales representative and in-store staff kept me fully apprised of delivery dates and/or changes...

    11/23/2016 • Stacey

    Customer did not leave a comment.

    7/19/2017 • Mary

    Omgosh I LOVE my Compass dining table! The delivery was way faster than I expected.

    9/11/2015 • Elaine

    Had trouble with my phone and did not get message when truck initially arrived. I was very grateful when...

    2/13/2015 • Phil

    We could choose what we wanted and customize with fabric choices.

    9/1/2016 • Walt & Claudia

    Customer did not leave a comment.

    12/29/2016 • Adriana

    Customer did not leave a comment.

    6/22/2015 • Holly

    We had a hard (terrible) time trying to order online, but our local Bassett was able to get our order...

    5/11/2017 • Hope

    My shopping experience was fun! Nancy Robichaux was my design consultant. She made the whole experience...

    12/18/2015 • Katie

    The two delivery guys, I believe their names were Ricky & Ismail, were great! I'm sorry if I got...

    12/9/2015 • Terri

    We are so happy with the entire experience with Bassett Furniture. Judy Gillespie was FANTASTIC and so...

    11/17/2017 • Yolanda

    Customer did not leave a comment.

    9/23/2017 • Richard

    Customer did not leave a comment.

    4/21/2016 • Fawad

    Customer did not leave a comment.

    4/30/2015 • Lisa

    Customer did not leave a comment.

    9/23/2016 • Billy

    Customer did not leave a comment.

    1/11/2015 • Ronald

    Fay Pirooz provided excellent design assistance/customer service

    1/23/2015 • Lisa

    Customer did not leave a comment.

    9/2/2017 • Denise

    Provided guidance and direction

    6/20/2015 • Efren

    Sales support and communication with the staff delivering the products

    11/23/2017 • Karen

    Liz Jacson was so great to work with. Delivery was on time, they took their time and made sure they got...

    1/29/2016 • Nancy

    The delivery was great! Very nice and it their experience was obvious.

    4/9/2015 • Amy

    Built solid furniture.

    11/14/2016 • Andre & Alessia

    Customer did not leave a comment.

    7/9/2015 • Kathy/John

    Customer did not leave a comment.

    3/4/2015 • Dawn

    Love the service I received from Gita Khalili. She was so helpful in purchasing my couch (which I love)...

    12/2/2017 • Leonard

    good service and product delivered on time.

    11/1/2017 • Stephanie

    Customer did not leave a comment.

    1/23/2015 • Melissa & Frank

    The sales person was very patient in taking us to various locations for furniture selections. She was...

    7/19/2017 • Kelley

    Customer did not leave a comment.

    11/2/2015 • Karen

    Salesperson- Judy - was exceptionally helpful. The delivery crew was courteous and went out of their way...

    6/25/2017 • Debra

    Sales staff went above and beyond to accommodate me on the sale.

    7/19/2017 • Linda

    My custom furniture was delivered in 30 days as promised. I was very pleased with that. Excellent...

    6/4/2015 • Jane

    Salesperson in store listened to what I wanted to see, showed me pieces to select from and was not...

    2/2/2017 • Jadranka

    Good and quality furniture

    4/13/2016 • Margaret/Mauric

    Great quality, very nice and helpful sales lady(Fay) and delivery was on time to the minute. Thank you!!

    7/27/2017 • Christine

    Provided us the opportunity to purchase beautiful, unique/custom furniture for our new home

    2/16/2018 • Howard

    We did not receive the end-piece covers for one of the couches, and it took a while to get them.

    5/5/2016 • Bridget

    Judy Gillespie - my sales consultant was excellent! She came to my home and helped me coordinate fabric...

    1/18/2018 • Stan & Linda

    Karen Schultz, our interior designer, was the major component in helping us to select our beautiful...

    1/10/2018 • Sarah

    Everyone in the store was extremely helpful. I was able to get exactly what I wanted and it was...

    2/3/2018 • Cindy

    Delivery driver very accomadating to wait til we made it home to let him in!

    12/14/2017 • Susan

    My sales person was helpful and personable

    2/1/2018 • Lorraine

    Everything!

    7/28/2016 • Colleen

    Customer did not leave a comment.

    8/20/2015 • Mary

    April at the Katy Freeway store was great. So were the delivery guys.

    12/7/2015 • William & Linda

    good selection and variety for customisation

    11/7/2016 • Craig

    Customer did not leave a comment.

    2/7/2018 • Antionette

    Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock...

    11/18/2016 • Robert

    Sales personnel were exceptional in determining our needs.

    10/24/2015 • Daniel

    Customer service and desire to meet the customer's expectations were high quality. Though there were...

    1/18/2018 • Wanda

    You held my piece of furniture for me until I could pick it up. Our home was still being repaired from...

    5/4/2017 • Liz

    We didn't have home delivery, we picked up the couch ourselves.

    8/7/2015 • Amy

    Fay our sales consultant was extremely helpful in helping us choose the fabric for the pillows for our...

    2/23/2017 • Linda

    Judy Gillespie was wonderful! She was so very patient with me while I tried to decide what I wanted to...

    5/11/2016 • Liz

    Customer did not leave a comment.

    1/5/2017 • Ronnie

    Customer did not leave a comment.

    8/7/2015 • Patricia

    The guys in the warehouse where I picked up my ottoman were extremely courteous and very...

    7/27/2017 • Stephen

    Accommodated our delivery availability. Thanks!

    12/27/2017 • Nancy

    Judith provided excellent service and design advice to me as I try to re-establish my home. All of my...

    6/23/2016 • Richard

    Great customer service during and after the sale.

    3/11/2015 • Mary Ann

    Customer did not leave a comment.

    10/8/2015 • Ken & Sharon

    Sales associate Nancy Robichaux was outstanding. She was patient, courteous, and a pleasure to work...

    12/3/2017 • Darlene

    Customer did not leave a comment.

    1/3/2018 • Nora

    Great service overall.

    1/10/2017 • Jose

    Customer did not leave a comment.

    9/5/2015 • Janice

    I am very pleased with the furniture store selections.

    11/2/2017 • Cheryl

    I really like the friendly and knowledgeable staff. I worked with Judy Gillespie and she was...

    1/12/2016 • Maria

    Customer did not leave a comment.

    6/22/2017 • Michelle/Sean

    I still am waiting on a chair and pillows but so far the service has been great.

    10/23/2016 • Laveda

    Customer did not leave a comment.

    9/10/2015 • Mary Anna

    JUDY, MY SALESPERSON, WAS ABSOLUTELY WONDERFUL! SO VERY KNOWLEDGEABLE AND PROFESSIONAL WITH A REALLY FUN...

    4/20/2017 • Leah

    Jerry has been a huge help anytime we need anything. He is always available and is patient when I ask a...

    2/9/2017 • Richard

    Everything - from initial sales visit, design of a custom sofa, to flexibility with a delivery date. The...

    2/19/2015 • Joan

    Your customer service is excellent! So far I'm really pleased with your product.

    9/21/2017 • Richard

    The experience at basset was excellent!! The staff is very friendly and the products are amazing. There...

    6/4/2016 • Delia

    Customer did not leave a comment.

    9/10/2015 • Dorothy

    Everything!

    3/19/2015 • John

    Customer did not leave a comment.

    7/2/2015 • Jason & Allison

    Customer did not leave a comment.

    3/3/2017 • Marie

    Customer did not leave a comment.

    4/29/2015 • Bridget

    Sales staff was amazing & very patient to help us find the perfect kitchen table. The set up and...

    8/25/2017 • Ali

    I am very satisfied with the services overall and the product. Everyone at the store is great. I worked...

    7/27/2016 • Addie

    Customer did not leave a comment.

    3/4/2016 • Mary

    courteous and pleasant - did not like the white felt pads delivery people put on bottom of furniture -...

    8/11/2016 • Carolyn

    Proactive notification about upcoming sales. Very courteous and helpful in showroom without any...

Read All Reviews for this Store
260 Customer Reviews
4.47 out of 5 stars



1-50 OF 260 CUSTOMER REVIEWS
sorted by date

Howard
Houston, TX
2/16/2018
We did not receive the end-piece covers for one of the couches, and it took a while to get them.

Tiffine
Houston, TX
2/8/2018
Customer did not leave a comment.

Suzan
Houston, TX
2/8/2018
Customer did not leave a comment.

David
Houston, TX
2/8/2018
Customer did not leave a comment.

Antionette
Houston, TX
2/7/2018
Initially I had difficulty getting calls returned to check the status of my delayed delivery of in stock items. When I finally talked with a manger she assured me she would personally look into the delay, and was able to refund 10% of my purchase. Her prompt communication, efforts and Customer service made this process better.

Doug
Houston, TX
2/7/2018
Customer did not leave a comment.

Peggy
Houston, TX
2/5/2018
Designer came by and measured and assisted with options for an "odd" shape living space - starting over following Harvey. The living furnture fits as expected. Dining table fits but is larger then the plan indicates, fortunately we waited to order the sideboard on the plan since it will not fit with the table. Delivery - 4 small holes on one dining chair documented during delivery, still waiting for follow-up to see how we proceed. Took care to protect new wood floors. Rug for living is delayed so driver assisted with felt pads to protect the floors in the meantime.

Cindy
Houston, TX
2/3/2018
Delivery driver very accomadating to wait til we made it home to let him in!

Lorraine
Houston, TX
2/1/2018
Everything!

Stan & Linda
Houston, TX
2/1/2018
Awesome salesperson .

Jose
Houston, TX
2/1/2018
Took almost 2 months for my order to be completed. Then I find out the product was discountinued and was sold at a lower price after I paid original price for., and I never even received it. Am I entitled to a refund? A response is appreciated!

Bassett Response:  
We notified Mr. Martinez to let him know that his cocktail table was not discontinued, we are just not displaying it in our Katy showroom. We let him know that he actually paid less than what the table is currently running.

Pat
Houston, TX
2/1/2018
Customer did not leave a comment.

Lisa
Houston, TX
1/31/2018
Customer did not leave a comment.

Jennifer
Houston, TX
1/24/2018
Customer did not leave a comment.

Donna
Houston, TX
1/18/2018
Customer did not leave a comment.

Stan & Linda
Houston, TX
1/18/2018
Karen Schultz, our interior designer, was the major component in helping us to select our beautiful furniture to fit perfectly with the dimensions and layout of our family room. Her expertise, professionalism and caring approach made the process and the result a truly great experience.

Wanda
Houston, TX
1/18/2018
You held my piece of furniture for me until I could pick it up. Our home was still being repaired from Harvey damages and it really helped that this store graciously held the sofa for me probably longer that usual.

Mary
Houston, TX
1/18/2018
Customer did not leave a comment.

Rhonda
Houston, TX
1/11/2018
I really enjoyed my experience with Bassett. My sales person Judy G. really made the experience wonderful. She was kind patient and had great ideas. Very happy with my bed and bench. The delivery team was early and very professional and fast. I appreciated that service greatly

Sarah
Houston, TX
1/10/2018
Everyone in the store was extremely helpful. I was able to get exactly what I wanted and it was delivered exactly when they said it would be. Everything was so easy. We will be back for future purchases.

Dana
Houston, TX
1/3/2018
Customer did not leave a comment.

Nora
Houston, TX
1/3/2018
Great service overall.

Doug
Houston, TX
12/28/2017
took to long to delivery (and even get here). All the pieces not in yet.

Bassett Response:  
The customer was upset the furniture was delayed. The deliver team was able to deliver the furniture before Christmas.

Nancy
Houston, TX
12/27/2017
Judith provided excellent service and design advice to me as I try to re-establish my home. All of my furnishing and possessions were lost in Hurricane Harvey and now I am beginning to feel I can have a home again. Thank you.

Sean
Houston, TX
12/27/2017
Helpful salesperson Jerry, and delivery team. Thought all furniture was American made. One expensive leather sectional was made in China -- 3 different tags on the piece told me so, but such tags in show room. I'm saying this was deceptive....i should've done more homework. I'm concerned quality of this piece will ultimately reflect lower quality Chinese materials/construction though.

Eric
Houston, TX
12/21/2017
Purchased custom order dining roomset. new salesperson mis-quoted prices. Mgmt. made that right. Order was stated as Hopkins Oak, which I assumed (incorrectly apparently) that oak referred to the type of wood which is what it was constructed out of. Instead it turned out to be constructed out of Pine. Explanation was Hopkins Oak is a color, not wood. Set arrived and we were happy.... that was until that evening at dinner and first time sitting down one of the front legs of a chair split and fell to the floor the very first time we sat on it. Measurements of both the screw and the remaining wood left to screw into make it clear that screw used was in shallow. (Pictures and measurements were email to Cory at Katy, TX store where we purchased).Waiting for a replacement. We purchased our dining room set from Bassett based on the fact that the REAL Oak set that our sister has had for 18 years purchased from Bassett has held up to a family of 6 with nothing more than normal wear.

Bassett Response:  
We have ordered a new chair frame for the customer and will schedule the customer for service as soon as the frame arrives.

Susan
Houston, TX
12/14/2017
My sales person was helpful and personable

Annelyse
Houston, TX
12/14/2017
The sofa we ordered is defective. The store filed a claim for us with the manufacturer. Hoping for a position resolution.

Bassett Response:  
We have worked with customer to come to a an agreeable resolution.

Darlene
Houston, TX
12/3/2017
Customer did not leave a comment.

Ed
Houston, TX
12/3/2017
The kitchen table was ordered as a counter height of 36 inches, it arrived at my house bar height and 40 inches. It's taking way too long for somebody to recognize the problem and get it fixed. So I will have been without a kitchen table for three or four weeks, when it's resolved.

Bassett Response:  
The DC ordered his base incorrectly so we ordered him the correct base and told him he will keep his base until the new one is delivered. The DC had emailed him this information but it must've went to his SPAM.

Leonard
Houston, TX
12/2/2017
good service and product delivered on time.

Dianna
Houston, TX
11/30/2017
My purchase was a custom design sofa. Everything about it is perfect! Color, cushion firmness, size and comfort. From Order date to delivery was less than the quoted time frame and delivery notification and actual delivery time was also flawless. Excellent service.

Anne
Houston, TX
11/29/2017
Lauren at the store in Katy, Texas is EXCEPTIONAL!!! She is extremely knowledgeable about all the products, policies, mattresses, etc. we moved to San Antonio, but I’d visit her store just to buy from her. Extremely pleased!!

Joann
Houston, TX
11/23/2017
Customer did not leave a comment.

Karen
Houston, TX
11/23/2017
Liz Jacson was so great to work with. Delivery was on time, they took their time and made sure they got it right, and were respectful of my house.

Yolanda
Houston, TX
11/17/2017
Customer did not leave a comment.

Marisa
Houston, TX
11/4/2017
Customer did not leave a comment.

Cheryl
Houston, TX
11/2/2017
I really like the friendly and knowledgeable staff. I worked with Judy Gillespie and she was exceptional! Also, my delivery experience was very good. The two men were very personable and did their work quickly.

Stephanie
Houston, TX
11/1/2017
Customer did not leave a comment.

Clarence
Houston, TX
10/21/2017
We were so pleased with our sales person and his help. Our furniture arrived sooner than expected (thank you) and the men who came to deliver were really, really great. They were friendly, congenial and handled the furniture with ease.. Should we need additional furniture, we will certainly visit Bassett again.

Cheryl
Houston, TX
10/19/2017
The furniture is well made and beautiful. However, my favorite part was the friendliness of the personnel at the Houston IH-10 location. I worked with Judy Gillespie and she was charming, thoughtful, helpful and talented. What more could I ask for. This was my first time buying from Bassett and I will shop there again. I just hope it will not be because my home flooded!

Remi
Houston, TX
10/12/2017
Delivered TV console twice and both times the product was defective and dusty and I had to clean it myself after paying over 2000$ for the product in addition to the other items we bought. The other items were beautiful. But am very disappointed about the console. And then second time the magnet on the door was ineffective and we called the store and was promised a same day call back by a technician. No call back. Very disappointed after all the money we have spent over the years.Thinking about sending the product back. Also I would recommend that the delivery staff(who were very nice) should have shoe covers.... I had to ALSO clean my floors after in addition the console. Not really acceptable!!!!! Sorry to be negative..... But our sales person Judy was LOVELY. Unfortunately it feels as though once you spend your money its as though there is not much care after.

Bassett Response:  
Remi, is happy with the service and the merchandise.

Frank
Houston, TX
10/11/2017
Stayed after closing. Very friendly and helpful with decorating questions.

Madalyn
Houston, TX
10/11/2017
I was not happy with my purchase initially but Bassett fixed the problem and now we are very happy with our purchase. Thank you!

Michael
Houston, TX
10/5/2017
Quick acknowledgement of the damaged product. However, have not received a solution yet. Final level of satisfaction will depend on a satisfactory resolution

Richard
Houston, TX
9/23/2017
Customer did not leave a comment.

Richard
Houston, TX
9/21/2017
The experience at basset was excellent!! The staff is very friendly and the products are amazing. There was so much to choose from but of course one item really stood out to us. We came in a Saturday to look around and fell in love with a sleigh bed frame. We came back the next day and Lauren Garcia helped us finalize this awesome bed. Lauren was the best to deal with and the delivery men were great!! We will definitely be back for more furniture!!

Belinda
Houston, TX
9/14/2017
I wanted quality so I chose Bassett. It has been very disappointing and not worth the money I spent. It took 4 weeks longer than what I was told and some things came broken and scratched. More time has passed and now my table has to be picked up to be repaired so its been a horrible experience. Never again. No one can even answer my question of what to use to clean my copper top table.

Bassett Response:  
The store has made several attempts to reach out to the customer with no luck.

Denise
Houston, TX
9/2/2017
Provided guidance and direction

Madalyn
Houston, TX
8/30/2017
We like the style of the furniture we chose however the padding on the upholstered footboard doesn't seem as smooth as the headboard. I am a little disappointed in the way it looks. Also, a doorframe was damaged when the workers were delivering our furniture :(

Bassett Response:  
We have spoken with the customer and scheduled a technician visit.
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