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Bassett Home Furnishings
Friendswood
18174 Gulf Freeway
Friendswood,  TX  77546

(281) 786-2980

 
   

Store Hours
on-Sat 10-8
Sun 12-6

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139
Customer Reviews
4.69 out of 5 stars
Bassett Home Furnishings
18174 Gulf Freeway
Friendswood
TX
77546
(281) 786-2980
4.69 139
    2/11/2016 • Nancy & John

    Customer did not leave a comment.

    10/1/2015 • Carlos

    very pleasant top to bottom

    6/25/2015 • Tom

    Customer did not leave a comment.

    5/28/2015 • Jacqueline

    Nancy from the Clear Lake Store was absolutely fantastic. She knew more about what I needed/wanted...

    11/2/2016 • Ed & Andrea

    low pressure sales. delivery on time. personable delivery guys and sales people

    3/31/2016 • Jean

    Sales person very helpful to me in making my sofa selection in the store. Delivery men careful with...

    12/27/2016 • Rhonda

    You communicated well as to when our furniture would be delivered and the delivery guys were great and...

    1/6/2016 • William

    Personalized service

    10/24/2015 • Kelly

    Delivery personnel were polite and clean. Sales staff helpful.

    1/1/2015 • Kelly

    Customer did not leave a comment.

    9/24/2016 • Leona

    I was delighted with each part of choosing and then receiving my lovely new furniture. My living and...

    11/27/2015 • Willie May

    Associate was most helpful in putting together colors I love. She was very patient and continued...

    12/31/2014 • Mary

    Worked with me on time and date of delivery, even considering special circumstances for the installation.

    6/19/2015 • Robin

    The home delivery guys were very kind and helpful. They were careful setting up the bedroom furniture...

    4/28/2016 • John

    Salesperson was highly competent and a pleasure to work with.

    2/26/2016 • Patricia

    Sales associate was helpful. Merchandise was promptly delivered after the order was placed. Delivery...

    2/9/2015 • Steve

    Customer did not leave a comment.

    2/9/2017 • Cathy

    Saleslady kept us informed on our order!!

    11/19/2015 • Debbie

    I don't have just one thing. The entire experience has gone really well. My sales consultant was...

    1/5/2017 • Geneena

    Ruth, my furniture specialist helped me pick the perfect fabric for my price and kindly contacted me...

    6/1/2017 • Jalaine

    Built chair and had it ready in record time. Nancy was great. Thank you. Jalaine Shirley

    1/21/2015 • Deborah

    Customer did not leave a comment.

    1/7/2015 • Sara

    personable sales lady (rita), helpful in picking fabrics and coordinating pieces.

    2/4/2016 • Holly

    Customer did not leave a comment.

    12/29/2016 • Joe

    Nancy was very helpful and cordial in helping me get the correct chairs and the warehouse personel were...

    3/10/2015 • Arleen

    Mark (Baybrook) was very kind and patient with us as we tried to make up our minds on several...

    3/1/2015 • Larry

    We've dealt with Janice Surrency on many occasions and she is always helpful, has a great eye for color,...

    6/25/2015 • Cheryl

    On time delivery, good value

    3/24/2016 • Deborah

    Quality product. Looks great in my house.

    5/25/2016 • Ruth

    Customer did not leave a comment.

    1/19/2017 • Carrie

    Quality- this furniture is beautiful, well-made, and comfortable.

    5/27/2016 • Molly

    Customer did not leave a comment.

    3/5/2017 • Jasmine

    We can't say enough about Melissa. She was just awesome! Her sense of understanding our style and being...

    6/27/2015 • Patty

    Customer did not leave a comment.

    6/16/2016 • George & Nancy

    Customer did not leave a comment.

    6/8/2017 • Jamie

    Customer did not leave a comment.

    4/28/2016 • Carol

    Customer did not leave a comment.

    5/8/2016 • Robert

    Customer did not leave a comment.

    10/2/2015 • Joyce

    Very pleasant people..no pressure...had what I wanted.

    11/30/2015 • Brad

    Customer did not leave a comment.

    7/14/2016 • Donald

    My wife and I have two homes furnished almost exclusively with Basset furniture. More recent purchases...

    3/26/2016 • Margaret & Alan

    Customer did not leave a comment.

    2/18/2016 • Shanna

    Have great products!

    1/14/2016 • Robert

    Good communication and customer service

    10/1/2015 • Carolina

    Customer did not leave a comment.

    4/28/2016 • Sandra

    My sales associate was very nice and patient. She went out of her way to offer suggestions in the...

    1/14/2016 • Mitchell

    Nancy Norton, our Design Associate, was so very helpful, patient and knowledgeable with the products...

    3/25/2017 • Christine

    Customer did not leave a comment.

    3/23/2015 • Andrea

    Customer did not leave a comment.

    5/12/2016 • Carlos

    pleasant, knowledgable, fast.

    2/19/2015 • Arleen

    Customer did not leave a comment.

    11/23/2016 • Melissa

    Customer did not leave a comment.

    1/22/2015 • Kelly

    Customer did not leave a comment.

    2/25/2017 • Ross

    Delivery driver was very nice and came right on time. The product is exactly as shown and good quality.

    2/2/2015 • Theresa

    Great at explaining various types of cushions and how they were made. Very detail specific which was...

    5/28/2015 • Stacy

    Ruth was absolutely amazing at helping us with just the right purchase for our dental practice. She was...

    12/2/2016 • Julie

    Melissa, my decorator, was able to provide me the type of look I was wanting for my living room.

    2/20/2015 • Patricia

    Great customer service. Our sales lady was so polite and professional. The delivery men also so helpful...

    1/30/2015 • Julie

    Customer did not leave a comment.

    6/8/2016 • Marisol

    The two lamps that were delivered to us were not exactly the same. The lamp shades were two different...

    10/27/2016 • Amy

    Great sale, great products and delivery was outstanding. I am rating the sales staff Above Average, but...

    12/2/2015 • Stephen

    very courteous and professional staff

    10/1/2015 • Janeen

    Delivery went smoothly. Some issues with the actual furniture.

    6/3/2016 • Peggy

    Customer did not leave a comment.

    5/26/2016 • Jamie

    Customer did not leave a comment.

    4/9/2015 • Martha

    -Nancy was a terrific representative of your company! She was friendly, knowledgeable and very helpful...

    1/19/2016 • Larry

    The entire process was great and painless. The delivery people were especially helpful and would not...

    2/18/2015 • Erica

    Your sales person was very knowledgable and listened to my needs. The delivery team was prompt,...

    8/27/2015 • Jennifer

    I loved how quickly I received my custom ordered sofa! It arrived about 10 days ahead of schedule....

    6/9/2016 • Geralyn

    SALES PERSON MELISSA AT THE CLEAR LAKE LOCATION PROVIDED ALL OF THE NECESSARY INFORMATION AND MADE MY...

    3/3/2016 • Carole

    Delivery men put my old headboard in my other bedroom for me. Thanks again to them.

    7/27/2016 • Philip

    Customer did not leave a comment.

    3/20/2015 • Bob & Brenda

    My sales lady, Rita Lane, took an honest interest in helping me choose the best sofa for my existing...

    1/14/2016 • Donna

    Online order delivery people were great

    5/11/2017 • Charlene

    Customer did not leave a comment.

    8/10/2016 • Patrick

    Customer did not leave a comment.

    4/20/2016 • Deborah

    Melissa was very helpful and courteous. She was great with follow-up.

    6/1/2017 • Sheri

    Our salesperson Ruth at the Friendswood location was wonderful from start to finish!!!! The prior week...

    11/7/2016 • Pierre

    Customer did not leave a comment.

    11/23/2016 • David

    Customer did not leave a comment.

    1/5/2017 • John

    Customer did not leave a comment.

    3/29/2016 • Dawn

    Our sales person Ruth was very patient with us and was very helpful with fabric selection. We waited...

    6/12/2017 • Leonor

    Everything

    6/16/2016 • Lori

    Janice Surrency is the best! Always courteous, friendly and extraordinarily helpful and pleasant to...

    6/2/2016 • Dianne & Mike

    Janice our sales consultant was the best! She stayed over and was very patient with us having a hard...

    12/3/2015 • Jeanette

    Sales person was very helpful in picking out fabrics for all pieces. Drew layout of furniture to help...

    4/9/2015 • Carole

    Sales person was very knowledgeable about the products I purchased,gave me style ideas and told me about...

    3/31/2016 • Rene

    Ruth, our sales assistant, was absolutely wonderful. She was very helpful in helping us choose the...

    5/28/2015 • Susan

    Rita Lane was an awesome salesperson. She did not push me to make a decision that day. She gave me an...

    1/5/2017 • Angie

    From the moment I stepped into the store to the time the delivery truck pulled away, I have been...

    2/28/2015 • Mary

    Customer did not leave a comment.

    10/26/2016 • Tina

    Customer did not leave a comment.

    11/18/2015 • Lori

    Salesperson was awesome!!

    12/19/2014 • Carolyn

    Provided quality furniture. I was not happy with how long it took to get the bed once I ordered and...

    7/9/2015 • Edilia

    Customer Service was A++

    6/10/2015 • Thomas & Julia

    Customer did not leave a comment.

    1/22/2015 • Marv

    Communicated well and delivery was problem free.

    4/7/2016 • Evan

    Customer did not leave a comment.

    10/26/2015 • Jay And Emilie

    The entire process is great. Your staff is knowledgeable, and allows you all the time you need to pick...

    6/4/2015 • Felipe

    no pestering while walking show room, accommodating and not making me feel less than, even though i...

    5/4/2017 • Kim

    Customer did not leave a comment.

    5/29/2016 • Judy

    We worked with Janice at your store in Friendswood, Tx. and went above and beyond to help us with our...

    10/28/2016 • Irene

    Design assistance was extremely helpful

    2/13/2015 • Kimberly

    It was a great experience!

    3/26/2015 • Michael

    Customer did not leave a comment.

    11/19/2015 • Amber

    My sales lady, Liz Jackson was awesome!!! Helped me when I needed it and then let me have time to shop...

    4/27/2017 • Charlene

    Customer did not leave a comment.

    4/20/2016 • Lynn

    Communication about the progress of the order. Review of details.

    6/2/2016 • Patrick

    Customer did not leave a comment.

    1/10/2017 • Margaret

    Sandra and Janice were extremely helpful and knowledgeable and I enjoyed working with both of them. Your...

    8/10/2016 • Julie

    From the store to the delivery, all involved acted professionally and made the buying experience easy. I...

    4/1/2017 • Christine

    Customer did not leave a comment.

    9/1/2016 • Mohammad

    Customer did not leave a comment.

    8/26/2016 • Laura

    Customer did not leave a comment.

Read All Reviews for this Store
139 Customer Reviews
4.69 out of 5 stars



1-50 OF 139 CUSTOMER REVIEWS
sorted by date

Amy
Friendswood, TX
7/5/2017
Customer did not leave a comment.

Leonor
Friendswood, TX
6/12/2017
Everything

Jamie
Friendswood, TX
6/8/2017
Customer did not leave a comment.

Sheri
Friendswood, TX
6/1/2017
Our salesperson Ruth at the Friendswood location was wonderful from start to finish!!!! The prior week we went to the 45 North location...we walked around the store for about 20 minutes....NO ONE APPROACHED US NO ONE ACKNOWLEDGED US!!! Several ladies were conversating at the desk; one gentleman stood right in the middle of the floor as we walked past him out the door.

Jalaine
Friendswood, TX
6/1/2017
Built chair and had it ready in record time. Nancy was great. Thank you. Jalaine Shirley

Jan
Friendswood, TX
5/18/2017
The sales help was incredible.

Charlene
Friendswood, TX
5/11/2017
Customer did not leave a comment.

Kim
Friendswood, TX
5/4/2017
Customer did not leave a comment.

Regina
Friendswood, TX
5/1/2017
Delivered quality furniture

Charlene
Friendswood, TX
4/27/2017
Customer did not leave a comment.

Diane
Friendswood, TX
4/14/2017
I was unhappy with delivery person. He took a picture of my room before and after placement of furniture without asking me. The before he told me about after the fact and the after was so quick I didn't have time to react to it. I did not and do not appreciate this being done and frankly DO NOT understand why it was….

Bassett Response:  
We are sorry that the experience was not to the customer's liking or expectations and that the customer service communications were crossed. Our company cares about the customer experience. We have offered several resolutions for the customer.

Christine
Friendswood, TX
4/1/2017
Customer did not leave a comment.

Christine
Friendswood, TX
3/25/2017
Customer did not leave a comment.

Jasmine
Friendswood, TX
3/5/2017
We can't say enough about Melissa. She was just awesome! Her sense of understanding our style and being patient with us made us fall in love with bassett furniture. And of course the quality of your product is phenomenal. Melissa thank you soo much for putting our living room together! We love it so much!

Ross
Friendswood, TX
2/25/2017
Delivery driver was very nice and came right on time. The product is exactly as shown and good quality.

Cathy
Friendswood, TX
2/9/2017
Saleslady kept us informed on our order!!

Carrie
Friendswood, TX
1/19/2017
Quality- this furniture is beautiful, well-made, and comfortable.

Margaret
Friendswood, TX
1/10/2017
Sandra and Janice were extremely helpful and knowledgeable and I enjoyed working with both of them. Your showroom furniture and fabric samples are so plentiful, I had trouble making a decision.

John
Friendswood, TX
1/5/2017
Customer did not leave a comment.

Dana
Friendswood, TX
1/5/2017
Sales and delivery teams are excellent! Five time delivery and four times I had product quality issues. So sad for us.

Geneena
Friendswood, TX
1/5/2017
Ruth, my furniture specialist helped me pick the perfect fabric for my price and kindly contacted me during the holiday rush to tell me that my sofas would soon be delivered. The men that delivered my furniture did very well in making sure my doors remained with no damage and assembled nicely.

Angie
Friendswood, TX
1/5/2017
From the moment I stepped into the store to the time the delivery truck pulled away, I have been completely satisfied and impressed with the quality of the product, the respect of the sales staff, and the timeliness of the delivery. Additionally, I got an exceptionally great value on my Tempurpedic mattress. It is the best decision I've made in ages. Thanks so much, Bassett Furniture!!!

Joe
Friendswood, TX
12/29/2016
Nancy was very helpful and cordial in helping me get the correct chairs and the warehouse personel were very polite and made sure everything was in place(shipping package). Thank you and Happy New Year..

Rhonda
Friendswood, TX
12/27/2016
You communicated well as to when our furniture would be delivered and the delivery guys were great and on time as stated.

Todd & Teresa
Friendswood, TX
12/17/2016
I ordered a custom table and chairs to match. The order for the first four chairs took nearly eight weeks to be ready for delivery. I ordered two additional chairs. The order was incorrect. I waited six weeks for the additional chairs. When received, they had cloth seats. The salesperson said it would take three weeks for the correct chairs to come in. It took two months. I had to repeatedly email and call to get delivery scheduled. I expected two new chairs. All they sent were the chair seats. When finally delivered, they are a completely different and lighter stain color than the rest of the chair. So now I have two chairs that are mismatched from the rest of the seating. I want my money back for the entire purchase. I spent nearly six thousand $6000 dollars on a kitchen table set and am COMPLETELY disappointed in the service and the quality of the product! I will not purchase from or recommend anyone to Bassett. This is utterly ridiculous.

Bassett Response:  
We have reached out to the customer several times with no response back. We will continue to reach out.

Julie
Friendswood, TX
12/2/2016
Melissa, my decorator, was able to provide me the type of look I was wanting for my living room.

Melissa
Friendswood, TX
11/23/2016
Customer did not leave a comment.

David
Friendswood, TX
11/23/2016
Customer did not leave a comment.

Pierre
Friendswood, TX
11/7/2016
Customer did not leave a comment.

Ed & Andrea
Friendswood, TX
11/2/2016
low pressure sales. delivery on time. personable delivery guys and sales people

Irene
Friendswood, TX
10/28/2016
Design assistance was extremely helpful

Amy
Friendswood, TX
10/27/2016
Great sale, great products and delivery was outstanding. I am rating the sales staff Above Average, but we didn't actually interact with the sales staff, since it was online. But, when I called for an update, the staff was friendly and informative.

Tina
Friendswood, TX
10/26/2016
Customer did not leave a comment.

Hal
Friendswood, TX
10/14/2016
Customer did not leave a comment.

Laurie
Friendswood, TX
9/29/2016
So far our furniture seems well built, sturdy, and comfortable. I hope this continues to be the case as it is used.

Leona
Friendswood, TX
9/24/2016
I was delighted with each part of choosing and then receiving my lovely new furniture. My living and dinning rooms are picture perfect. Outstanding products and the most courteous and professional delivery staff I have ever encountered.

Eugenia
Friendswood, TX
9/22/2016
The crew didn't have the proper hardware to attach the headboard, said someone would contact us. We haven't heard a thing from Bassett yet.

Magdalena
Friendswood, TX
9/8/2016
I am still waiting for someone from customer service to call me. My couch was damaged during the delivery.

Bassett Response:  
We fill this can be corrected with a part. We have ordered a part to address the concern and will have a service technician to install once the part arrives.

Christopher
Friendswood, TX
9/7/2016
Couch was great but the table/entertainment thing has chips crappy screw placement. For 1500 I would expect more and for an American made product I expected more. Not too sure I will ever buy Bassett again

Mohammad
Friendswood, TX
9/1/2016
Customer did not leave a comment.

Laura
Friendswood, TX
8/26/2016
Customer did not leave a comment.

Patrick
Friendswood, TX
8/10/2016
Customer did not leave a comment.

Raymond & Jill
Friendswood, TX
8/10/2016
Customer did not leave a comment.

Bassett Response:  
We have addressed the customers concerns.

Julie
Friendswood, TX
8/10/2016
From the store to the delivery, all involved acted professionally and made the buying experience easy. I highly recommend Bassett!

Philip
Friendswood, TX
7/27/2016
Customer did not leave a comment.

Carol
Friendswood, TX
7/24/2016
My sales person was super helpful, listened to what I wanted and understood my needs. The delivery was on time and the guys were polite and friendly. However, my brand new table top had black marks on it which looked like grease pencil or crayon, that I could not remove. I immediately took pictures and took them into the store, but that issue has not been resolved. Also there was some miscommunication about what is bar height and what is counter height and my barstools wound up counter height and my counter chairs wound up bar height. So to get what I wanted I had to reorder them, so it cost me an extra $2000 and I wound up with 6 chairs I can't use.

Hal
Friendswood, TX
7/14/2016
The dresser has a Crack and one of the gliders is damaged. This is our second purchase from Bassett and we are very disappointed with the craftsmanship. We were considering visiting our superstar designer, Nancy Norton, again for a leather seating set however this is probably tainting such. On both deliveries the delivery team was top notch! Awesome customer service and very pleasure.

Bassett Response:  
We were happy to hear that the customer had a five star design experience and a great customer service/delivery experience. We have resolved the customers concerns with his product.

Donald
Friendswood, TX
7/14/2016
My wife and I have two homes furnished almost exclusively with Basset furniture. More recent purchases sourced from Vietnam have certainly diminished in quality. Although the concerns are correctable the defects are consistent. When we began purchasing from Bassett the furniture was always fault free. Our last five purchases of wood furniture have shown a definative decline in product quality with little or no quality control at the factory. However, your sales and delivery staff have been great.

Bassett Response:  
We followed up with the customer to hear that the sales/delivery experience was great! We absolutely care about your customer satisfaction, and also about our furniture quality. We work tirelessly to offer the best quality control process in every transaction, at our factories and warehouses. We will share this feedback with our team.

Mary & Tom
Friendswood, TX
7/14/2016
Customer did not leave a comment.

Ken
Friendswood, TX
7/6/2016
There was no follow up phone call and we had to call repeatedly to see when our furniture would be ready for delivery. Left messages, but no call backs. Would have expected better customer service when spending $5500 for a couch and bed.
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