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Bassett Home Furnishings
Friendswood
18174 Gulf Freeway
Friendswood,  TX  77546

(281) 786-2980

Store Hours
on-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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156
Customer Reviews
4.69 out of 5 stars
Bassett Home Furnishings
18174 Gulf Freeway
Friendswood
TX
77546
(281) 786-2980
4.69 156
    3/29/2016 • Dawn

    Our sales person Ruth was very patient with us and was very helpful with fabric selection. We waited...

    3/10/2015 • Arleen

    Mark (Baybrook) was very kind and patient with us as we tried to make up our minds on several...

    3/1/2015 • Larry

    We've dealt with Janice Surrency on many occasions and she is always helpful, has a great eye for color,...

    5/11/2017 • Charlene

    Customer did not leave a comment.

    7/9/2015 • Edilia

    Customer Service was A++

    5/28/2015 • Stacy

    Ruth was absolutely amazing at helping us with just the right purchase for our dental practice. She was...

    10/27/2016 • Amy

    Great sale, great products and delivery was outstanding. I am rating the sales staff Above Average, but...

    1/14/2016 • Robert

    Good communication and customer service

    6/9/2016 • Geralyn

    SALES PERSON MELISSA AT THE CLEAR LAKE LOCATION PROVIDED ALL OF THE NECESSARY INFORMATION AND MADE MY...

    12/2/2016 • Julie

    Melissa, my decorator, was able to provide me the type of look I was wanting for my living room.

    3/24/2016 • Deborah

    Quality product. Looks great in my house.

    9/24/2016 • Leona

    I was delighted with each part of choosing and then receiving my lovely new furniture. My living and...

    7/20/2017 • Jeff

    Sandra Lund my sales associate was fantastic. She helped me so much picking out and designing my ottoman.

    10/24/2015 • Kelly

    Delivery personnel were polite and clean. Sales staff helpful.

    10/26/2016 • Tina

    Customer did not leave a comment.

    1/30/2015 • Julie

    Customer did not leave a comment.

    11/9/2017 • Jarrod

    Customer did not leave a comment.

    4/27/2017 • Charlene

    Customer did not leave a comment.

    8/7/2017 • Barbara

    Very happy with our sofa. But, the only thing is they sent cheap looking arm covers for the sofa. They...

    3/31/2016 • Rene

    Ruth, our sales assistant, was absolutely wonderful. She was very helpful in helping us choose the...

    6/16/2016 • Lori

    Janice Surrency is the best! Always courteous, friendly and extraordinarily helpful and pleasant to...

    5/28/2015 • Jacqueline

    Nancy from the Clear Lake Store was absolutely fantastic. She knew more about what I needed/wanted...

    11/19/2015 • Amber

    My sales lady, Liz Jackson was awesome!!! Helped me when I needed it and then let me have time to shop...

    1/19/2017 • Carrie

    Quality- this furniture is beautiful, well-made, and comfortable.

    4/20/2016 • Lynn

    Communication about the progress of the order. Review of details.

    1/14/2016 • Mitchell

    Nancy Norton, our Design Associate, was so very helpful, patient and knowledgeable with the products...

    1/14/2016 • Donna

    Online order delivery people were great

    10/11/2017 • Lisa

    From the time we began speaking with Melissa about our dining room table and chairs, it was pleasant....

    2/9/2017 • Cathy

    Saleslady kept us informed on our order!!

    11/30/2015 • Brad

    Customer did not leave a comment.

    1/6/2016 • William

    Personalized service

    11/18/2015 • Lori

    Salesperson was awesome!!

    10/1/2015 • Janeen

    Delivery went smoothly. Some issues with the actual furniture.

    3/26/2016 • Margaret & Alan

    Customer did not leave a comment.

    10/1/2015 • Carlos

    very pleasant top to bottom

    10/2/2015 • Joyce

    Very pleasant people..no pressure...had what I wanted.

    11/2/2016 • Ed & Andrea

    low pressure sales. delivery on time. personable delivery guys and sales people

    6/8/2017 • Jamie

    Customer did not leave a comment.

    11/16/2017 • Preferred

    Customer did not leave a comment.

    10/28/2016 • Irene

    Design assistance was extremely helpful

    11/9/2017 • Robert

    Customer did not leave a comment.

    11/19/2015 • Debbie

    I don't have just one thing. The entire experience has gone really well. My sales consultant was...

    12/2/2015 • Stephen

    very courteous and professional staff

    4/28/2016 • Sandra

    My sales associate was very nice and patient. She went out of her way to offer suggestions in the...

    8/10/2017 • Cassandra

    Customer did not leave a comment.

    6/1/2017 • Sheri

    Our salesperson Ruth at the Friendswood location was wonderful from start to finish!!!! The prior week...

    1/19/2016 • Larry

    The entire process was great and painless. The delivery people were especially helpful and would not...

    2/13/2015 • Kimberly

    It was a great experience!

    12/19/2014 • Carolyn

    Provided quality furniture. I was not happy with how long it took to get the bed once I ordered and...

    6/19/2015 • Robin

    The home delivery guys were very kind and helpful. They were careful setting up the bedroom furniture...

    5/8/2016 • Robert

    Customer did not leave a comment.

    4/28/2016 • John

    Salesperson was highly competent and a pleasure to work with.

    2/4/2016 • Holly

    Customer did not leave a comment.

    9/21/2017 • Christine

    Customer did not leave a comment.

    3/23/2015 • Andrea

    Customer did not leave a comment.

    11/27/2015 • Willie May

    Associate was most helpful in putting together colors I love. She was very patient and continued...

    11/7/2016 • Pierre

    Customer did not leave a comment.

    11/1/2017 • Brittany

    Customer did not leave a comment.

    10/11/2017 • Christine

    Customer did not leave a comment.

    6/1/2017 • Jalaine

    Built chair and had it ready in record time. Nancy was great. Thank you. Jalaine Shirley

    6/3/2016 • Peggy

    Customer did not leave a comment.

    2/18/2016 • Shanna

    Have great products!

    6/10/2015 • Thomas & Julia

    Customer did not leave a comment.

    2/11/2016 • Nancy & John

    Customer did not leave a comment.

    3/31/2016 • Jean

    Sales person very helpful to me in making my sofa selection in the store. Delivery men careful with...

    4/28/2016 • Carol

    Customer did not leave a comment.

    3/25/2017 • Christine

    Customer did not leave a comment.

    2/25/2017 • Ross

    Delivery driver was very nice and came right on time. The product is exactly as shown and good quality.

    8/27/2015 • Jennifer

    I loved how quickly I received my custom ordered sofa! It arrived about 10 days ahead of schedule....

    2/9/2015 • Steve

    Customer did not leave a comment.

    1/5/2017 • John

    Customer did not leave a comment.

    4/9/2015 • Martha

    -Nancy was a terrific representative of your company! She was friendly, knowledgeable and very helpful...

    6/25/2015 • Cheryl

    On time delivery, good value

    6/16/2016 • George & Nancy

    Customer did not leave a comment.

    2/26/2016 • Patricia

    Sales associate was helpful. Merchandise was promptly delivered after the order was placed. Delivery...

    6/27/2015 • Patty

    Customer did not leave a comment.

    10/26/2015 • Jay And Emilie

    The entire process is great. Your staff is knowledgeable, and allows you all the time you need to pick...

    1/21/2015 • Deborah

    Customer did not leave a comment.

    12/29/2016 • Joe

    Nancy was very helpful and cordial in helping me get the correct chairs and the warehouse personel were...

    4/9/2015 • Carole

    Sales person was very knowledgeable about the products I purchased,gave me style ideas and told me about...

    11/23/2016 • Melissa

    Customer did not leave a comment.

    3/20/2015 • Bob & Brenda

    My sales lady, Rita Lane, took an honest interest in helping me choose the best sofa for my existing...

    5/4/2017 • Kim

    Customer did not leave a comment.

    8/10/2016 • Julie

    From the store to the delivery, all involved acted professionally and made the buying experience easy. I...

    1/5/2017 • Angie

    From the moment I stepped into the store to the time the delivery truck pulled away, I have been...

    12/27/2016 • Rhonda

    You communicated well as to when our furniture would be delivered and the delivery guys were great and...

    1/22/2015 • Marv

    Communicated well and delivery was problem free.

    7/20/2017 • Stephen

    Ease of building exactly what I needed in the right color to match antableni already had. My saleswoman...

    6/8/2016 • Marisol

    The two lamps that were delivered to us were not exactly the same. The lamp shades were two different...

    9/14/2017 • Preferred

    Very satisfied with the furniture. Delivery was delayed because of Hurricane Harvey. However, we were...

    6/2/2016 • Dianne & Mike

    Janice our sales consultant was the best! She stayed over and was very patient with us having a hard...

    5/12/2016 • Carlos

    pleasant, knowledgable, fast.

    2/19/2015 • Arleen

    Customer did not leave a comment.

    5/28/2015 • Susan

    Rita Lane was an awesome salesperson. She did not push me to make a decision that day. She gave me an...

    9/1/2016 • Mohammad

    Customer did not leave a comment.

    6/2/2016 • Patrick

    Customer did not leave a comment.

    1/1/2015 • Kelly

    Customer did not leave a comment.

    7/14/2016 • Donald

    My wife and I have two homes furnished almost exclusively with Basset furniture. More recent purchases...

    4/1/2017 • Christine

    Customer did not leave a comment.

    1/7/2015 • Sara

    personable sales lady (rita), helpful in picking fabrics and coordinating pieces.

    8/26/2016 • Laura

    Customer did not leave a comment.

    7/27/2016 • Philip

    Customer did not leave a comment.

    11/23/2016 • David

    Customer did not leave a comment.

    4/7/2016 • Evan

    Customer did not leave a comment.

    6/4/2015 • Felipe

    no pestering while walking show room, accommodating and not making me feel less than, even though i...

    5/25/2016 • Ruth

    Customer did not leave a comment.

    2/2/2015 • Theresa

    Great at explaining various types of cushions and how they were made. Very detail specific which was...

    9/14/2017 • Marjorie

    Customer did not leave a comment.

    2/28/2015 • Mary

    Customer did not leave a comment.

    3/5/2017 • Jasmine

    We can't say enough about Melissa. She was just awesome! Her sense of understanding our style and being...

    2/20/2015 • Patricia

    Great customer service. Our sales lady was so polite and professional. The delivery men also so helpful...

    1/10/2017 • Margaret

    Sandra and Janice were extremely helpful and knowledgeable and I enjoyed working with both of them. Your...

    1/22/2015 • Kelly

    Customer did not leave a comment.

    5/26/2016 • Jamie

    Customer did not leave a comment.

    6/12/2017 • Leonor

    Everything

    11/10/2017 • Leroy

    Customer did not leave a comment.

    5/29/2016 • Judy

    We worked with Janice at your store in Friendswood, Tx. and went above and beyond to help us with our...

    10/1/2015 • Carolina

    Customer did not leave a comment.

    6/25/2015 • Tom

    Customer did not leave a comment.

    8/10/2016 • Patrick

    Customer did not leave a comment.

    3/3/2016 • Carole

    Delivery men put my old headboard in my other bedroom for me. Thanks again to them.

    12/3/2015 • Jeanette

    Sales person was very helpful in picking out fabrics for all pieces. Drew layout of furniture to help...

    4/20/2016 • Deborah

    Melissa was very helpful and courteous. She was great with follow-up.

    7/21/2017 • Marsha

    I am disappointed in my own choice, I purchased the medium size sofa and the seat is too shallow, the...

    1/5/2017 • Geneena

    Ruth, my furniture specialist helped me pick the perfect fabric for my price and kindly contacted me...

    2/18/2015 • Erica

    Your sales person was very knowledgable and listened to my needs. The delivery team was prompt,...

    12/31/2014 • Mary

    Worked with me on time and date of delivery, even considering special circumstances for the installation.

    3/26/2015 • Michael

    Customer did not leave a comment.

    5/27/2016 • Molly

    Customer did not leave a comment.

Read All Reviews for this Store
156 Customer Reviews
4.69 out of 5 stars



1-50 OF 156 CUSTOMER REVIEWS
sorted by date

Preferred
Friendswood, TX
11/16/2017
Customer did not leave a comment.

Leroy
Friendswood, TX
11/10/2017
Customer did not leave a comment.

Jarrod
Friendswood, TX
11/9/2017
Customer did not leave a comment.

Robert
Friendswood, TX
11/9/2017
Customer did not leave a comment.

Brittany
Friendswood, TX
11/1/2017
Customer did not leave a comment.

Christine
Friendswood, TX
10/11/2017
Customer did not leave a comment.

Lisa
Friendswood, TX
10/11/2017
From the time we began speaking with Melissa about our dining room table and chairs, it was pleasant. She was extremely knowledgeable about what we were interested in and had great advice on what we needed. She recommended a fabric for our chairs and it is prettier than I expected. I will definitely tell friends about Bassett.

Christine
Friendswood, TX
9/21/2017
Customer did not leave a comment.

Preferred
Friendswood, TX
9/14/2017
Very satisfied with the furniture. Delivery was delayed because of Hurricane Harvey. However, we were updated periodically. Delivery personnel were experienced and very professional. Oscar and his co-worker were excellent.

Marjorie
Friendswood, TX
9/14/2017
Customer did not leave a comment.

Tori
Friendswood, TX
9/6/2017
The couch we loved in the store was very well made. The one that came to our house has issues and I don't know how to get them addressed. I expected exceptional quality and we did not get that. Four out of 5 legs are crooked and loose and the back of the couch squeaks. I just don't think new construction with quality wood should squeak when you sit down. We arranged for my husband's phone to be called when the delivery guys were on their way. Bassett called our house and my cell to tell us they were waiting at our house and were going to leave if we didn't call back. I was teaching a class and did not have my phone. It all worked out, but when I asked why they didn't call my husband as was the plan, they acted like they had never heard of his number. He was the one that set up the time and gave his contact info stating I would not be available all day.

Bassett Response:  
The sofa and chair were picked up on 9/20/17 for a service appointment. The items were turned on Friday 9/22/17. On the sofa,the legs and back panel will be repaired, and on the chair the right leg will be finished.

Cassandra
Friendswood, TX
8/10/2017
Customer did not leave a comment.

Barbara
Friendswood, TX
8/7/2017
Very happy with our sofa. But, the only thing is they sent cheap looking arm covers for the sofa. They don't even fit over the whole arm of the sofa. I am hoping to get this rectified soon. But, other than that we are very happy.

Mechell
Friendswood, TX
7/23/2017
Our salesperson, Nancy Norton, purchased an item that we did not agree upon. We asked for a battery self contained not a wall plug in. We were NOT AWARE that there was a difference in the chair that we tried out at store because of the reclining range. We were NOT AWARE that the chair, when reclined fully, took up more space than our expectation. No self contained battery pack available!!!!!

Bassett Response:  
A battery pack has been ordered for this customer.

Marsha
Friendswood, TX
7/21/2017
I am disappointed in my own choice, I purchased the medium size sofa and the seat is too shallow, the back pillows too big so it makes you feel like you're being pushed forward. It does not feel comfortable and the color of my fabric looks different in my living room and it is not soft to the touch. I am sick about my choice and this was not inexpensive!

Stephen
Friendswood, TX
7/20/2017
Ease of building exactly what I needed in the right color to match antableni already had. My saleswoman was smart, efficient and friendly. Too bad one chair out of the four was a different shade.

Jeff
Friendswood, TX
7/20/2017
Sandra Lund my sales associate was fantastic. She helped me so much picking out and designing my ottoman.

Amy
Friendswood, TX
7/5/2017
Customer did not leave a comment.

Leonor
Friendswood, TX
6/12/2017
Everything

Jamie
Friendswood, TX
6/8/2017
Customer did not leave a comment.

Sheri
Friendswood, TX
6/1/2017
Our salesperson Ruth at the Friendswood location was wonderful from start to finish!!!! The prior week we went to the 45 North location...we walked around the store for about 20 minutes....NO ONE APPROACHED US NO ONE ACKNOWLEDGED US!!! Several ladies were conversating at the desk; one gentleman stood right in the middle of the floor as we walked past him out the door.

Jalaine
Friendswood, TX
6/1/2017
Built chair and had it ready in record time. Nancy was great. Thank you. Jalaine Shirley

Jan
Friendswood, TX
5/18/2017
The sales help was incredible.

Charlene
Friendswood, TX
5/11/2017
Customer did not leave a comment.

Kim
Friendswood, TX
5/4/2017
Customer did not leave a comment.

Regina
Friendswood, TX
5/1/2017
Delivered quality furniture

Charlene
Friendswood, TX
4/27/2017
Customer did not leave a comment.

Diane
Friendswood, TX
4/14/2017
I was unhappy with delivery person. He took a picture of my room before and after placement of furniture without asking me. The before he told me about after the fact and the after was so quick I didn't have time to react to it. I did not and do not appreciate this being done and frankly DO NOT understand why it was….

Bassett Response:  
We are sorry that the experience was not to the customer's liking or expectations and that the customer service communications were crossed. Our company cares about the customer experience. We have offered several resolutions for the customer.

Christine
Friendswood, TX
4/1/2017
Customer did not leave a comment.

Christine
Friendswood, TX
3/25/2017
Customer did not leave a comment.

Jasmine
Friendswood, TX
3/5/2017
We can't say enough about Melissa. She was just awesome! Her sense of understanding our style and being patient with us made us fall in love with bassett furniture. And of course the quality of your product is phenomenal. Melissa thank you soo much for putting our living room together! We love it so much!

Ross
Friendswood, TX
2/25/2017
Delivery driver was very nice and came right on time. The product is exactly as shown and good quality.

Cathy
Friendswood, TX
2/9/2017
Saleslady kept us informed on our order!!

Carrie
Friendswood, TX
1/19/2017
Quality- this furniture is beautiful, well-made, and comfortable.

Margaret
Friendswood, TX
1/10/2017
Sandra and Janice were extremely helpful and knowledgeable and I enjoyed working with both of them. Your showroom furniture and fabric samples are so plentiful, I had trouble making a decision.

John
Friendswood, TX
1/5/2017
Customer did not leave a comment.

Dana
Friendswood, TX
1/5/2017
Sales and delivery teams are excellent! Five time delivery and four times I had product quality issues. So sad for us.

Geneena
Friendswood, TX
1/5/2017
Ruth, my furniture specialist helped me pick the perfect fabric for my price and kindly contacted me during the holiday rush to tell me that my sofas would soon be delivered. The men that delivered my furniture did very well in making sure my doors remained with no damage and assembled nicely.

Angie
Friendswood, TX
1/5/2017
From the moment I stepped into the store to the time the delivery truck pulled away, I have been completely satisfied and impressed with the quality of the product, the respect of the sales staff, and the timeliness of the delivery. Additionally, I got an exceptionally great value on my Tempurpedic mattress. It is the best decision I've made in ages. Thanks so much, Bassett Furniture!!!

Joe
Friendswood, TX
12/29/2016
Nancy was very helpful and cordial in helping me get the correct chairs and the warehouse personel were very polite and made sure everything was in place(shipping package). Thank you and Happy New Year..

Rhonda
Friendswood, TX
12/27/2016
You communicated well as to when our furniture would be delivered and the delivery guys were great and on time as stated.

Todd & Teresa
Friendswood, TX
12/17/2016
I ordered a custom table and chairs to match. The order for the first four chairs took nearly eight weeks to be ready for delivery. I ordered two additional chairs. The order was incorrect. I waited six weeks for the additional chairs. When received, they had cloth seats. The salesperson said it would take three weeks for the correct chairs to come in. It took two months. I had to repeatedly email and call to get delivery scheduled. I expected two new chairs. All they sent were the chair seats. When finally delivered, they are a completely different and lighter stain color than the rest of the chair. So now I have two chairs that are mismatched from the rest of the seating. I want my money back for the entire purchase. I spent nearly six thousand $6000 dollars on a kitchen table set and am COMPLETELY disappointed in the service and the quality of the product! I will not purchase from or recommend anyone to Bassett. This is utterly ridiculous.

Bassett Response:  
We have reached out to the customer several times with no response back. We will continue to reach out.

Julie
Friendswood, TX
12/2/2016
Melissa, my decorator, was able to provide me the type of look I was wanting for my living room.

Melissa
Friendswood, TX
11/23/2016
Customer did not leave a comment.

David
Friendswood, TX
11/23/2016
Customer did not leave a comment.

Pierre
Friendswood, TX
11/7/2016
Customer did not leave a comment.

Ed & Andrea
Friendswood, TX
11/2/2016
low pressure sales. delivery on time. personable delivery guys and sales people

Irene
Friendswood, TX
10/28/2016
Design assistance was extremely helpful

Amy
Friendswood, TX
10/27/2016
Great sale, great products and delivery was outstanding. I am rating the sales staff Above Average, but we didn't actually interact with the sales staff, since it was online. But, when I called for an update, the staff was friendly and informative.

Tina
Friendswood, TX
10/26/2016
Customer did not leave a comment.
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