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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

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434
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 434
    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    1/15/2015 • Dakota

    Customer did not leave a comment.

    10/1/2016 • Haywood

    Customer did not leave a comment.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    1/19/2016 • Lelia

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    8/10/2016 • Cary

    Customer did not leave a comment.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    3/12/2016 • Gary

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    4/18/2015 • William

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    9/23/2016 • Martha

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    11/3/2016 • Kathy

    Loved working with Izabella!

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    12/30/2014 • Brent

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/18/2016 • Becky

    Great service with no pressure!

    9/24/2015 • Colette

    make good furniture :)

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    2/2/2017 • Megan

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    8/28/2015 • Brian

    Customer did not leave a comment.

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    10/1/2015 • Sarah

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    1/15/2016 • Jim

    Delivery was done well.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    11/20/2015 • Mike

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    4/20/2016 • Julia

    Customer did not leave a comment.

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    5/4/2016 • Steven

    Customer did not leave a comment.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    2/2/2015 • Barbara

    Customer did not leave a comment.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    10/15/2015 • Michelle

    the quality of your product

    2/17/2017 • Claire

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    12/30/2014 • Alberta

    Customer did not leave a comment.

    8/20/2016 • Cary

    Customer did not leave a comment.

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    11/10/2016 • Angelia

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    2/18/2016 • Lois

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    12/22/2016 • Patti

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    4/7/2016 • Doris

    Everything!

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    6/4/2015 • Howard W

    Customer did not leave a comment.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    6/10/2015 • Dakota

    Customer did not leave a comment.

    12/17/2016 • Jill

    Customer did not leave a comment.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    4/28/2016 • Joanne

    Customer did not leave a comment.

    10/1/2016 • Anastasia

    Very professional

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    11/24/2016 • Paul

    great service without the pressure

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    2/18/2017 • Mary

    Customer did not leave a comment.

    11/27/2015 • Constance

    Customer did not leave a comment.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    2/18/2015 • Kyle

    The in store experience was impressive.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    8/13/2015 • Diana

    Customer did not leave a comment.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    1/14/2016 • David

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    2/14/2016 • Kent

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    4/16/2015 • Walter

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    11/14/2015 • Lela

    Good good communication regarding delivery.

    5/25/2016 • Micah

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    3/11/2015 • Martha

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    8/7/2015 • Sarah

    Customer did not leave a comment.

    6/16/2016 • Anna

    Customer did not leave a comment.

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    11/23/2016 • Emily

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    12/11/2015 • Kalyana

    quality of products

    9/10/2015 • Peter

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    2/18/2017 • Thomas

    Customer did not leave a comment.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    1/28/2016 • William

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    10/22/2015 • Sam

    Customer did not leave a comment.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    2/10/2017 • Don

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    5/1/2015 • Cecil

    Everything

    9/24/2015 • Peter

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    3/29/2015 • Nancy

    Customer did not leave a comment.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    11/9/2016 • Joshua

    Customer did not leave a comment.

    3/14/2015 • Frank

    Delivery

    2/9/2015 • Karen

    Customer service and product quality.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    9/16/2016 • Martha

    All the above!

    10/21/2016 • Dannice

    Everything

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    2/18/2015 • Jill

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    1/25/2017 • Wade

    Customer did not leave a comment.

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    4/14/2016 • Angela

    Customer did not leave a comment.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    12/1/2016 • Martha

    Customer did not leave a comment.

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    2/18/2015 • Jon

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    4/9/2015 • Laurie

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    4/24/2015 • Betty

    Good communication.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    4/3/2016 • Mary

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    12/18/2015 • Drew

    Customer did not leave a comment.

    11/19/2015 • Lee

    Customer did not leave a comment.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

Read All Reviews for this Store
434 Customer Reviews
4.35 out of 5 stars



1-50 OF 434 CUSTOMER REVIEWS
sorted by date

Becky & George
Raleigh, NC
4/13/2017
Customer did not leave a comment.

Titilayo
Raleigh, NC
4/13/2017
Customer did not leave a comment.

Loretta
Raleigh, NC
4/6/2017
Customer did not leave a comment.

Traci
Raleigh, NC
3/30/2017
Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it happen! Delivery guys were super nice and made sure everything was right where we wanted it to be.

Becky & George
Raleigh, NC
3/9/2017
Customer did not leave a comment.

Wendi
Raleigh, NC
3/9/2017
It took way way too long to get the items. Delivery in a reasonable amount of time is paramount in making this type of a purchase.

Bassett Response:  
The rug was delayed from the vendor. We did offer the customer the option to received deliver without the rug but the customer opted to wait and receive one complete delivery.

Terri
Raleigh, NC
3/4/2017
Picked up mirror at store

George & Nancy
Raleigh, NC
3/2/2017
Kept us informed on the order.

Gwendolyn R
Raleigh, NC
2/20/2017
I have made two purchase recently. First, sofa, chair and ottoman. I feel like fabric selection was rushed and the sales person didn't listen really well. It is a tiring process and I ended up with pillows that didn't meet my needs-I expressed concern when selecting and was dismissed. I was right on what I though, but am stuck with them. Sofa was delivered and chaise feet does not match sofa so am waiting on resolution as they are unlevel. I thought I needed a second ottoman and sales said no. Thanks to the coupon, I ordered a second-very helpful staff in this process. Waiting on sofa issue. I would likely have used the coupon on a end table if ottoman ordered with original purchase, but didn't expect it so thank you! Oh well. I am happy overall, just little things that I would caution another buyer on (including myself).

Mary
Raleigh, NC
2/18/2017
Customer did not leave a comment.

Thomas
Raleigh, NC
2/18/2017
Customer did not leave a comment.

Barbara
Raleigh, NC
2/17/2017
stand behind products and correct any mistakes

Claire
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Sharon
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Tammy & Pete
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Sharon
Raleigh, NC
2/17/2017
Sales staff was fabulous. She gave advise and was readily available. There was an issue with the furniture and she coordinated a repair in a timely matter

Don
Raleigh, NC
2/10/2017
Customer did not leave a comment.

Elizabeth
Raleigh, NC
2/10/2017
Customer did not leave a comment.

Blake & Julie
Raleigh, NC
2/2/2017
Did not feel our couch had as much stuffing as the product we sat on at the store, which was disappointing. First home delivery guys did a terrible job, but it was fixed with a second visit with gentleman who knew how to set up a modular couch.

Megan
Raleigh, NC
2/2/2017
Customer did not leave a comment.

Tom
Raleigh, NC
2/2/2017
On our initial visit, the first sales person was not very knowledgeable. We returned a second time and found a much more helpful and knowledgeable sales person and completed the purchase.

Wendy
Raleigh, NC
2/2/2017
Customer did not leave a comment.

Melissa
Raleigh, NC
2/1/2017
The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service that Bassett provided us!

Wade
Raleigh, NC
1/25/2017
Customer did not leave a comment.

James
Raleigh, NC
1/20/2017
The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it helps when the people make the event something special and very memorable.

Tyrus
Raleigh, NC
1/13/2017
Customer did not leave a comment.

Linda
Raleigh, NC
1/13/2017
Customer did not leave a comment.

S Ray
Raleigh, NC
1/8/2017
Salesperson did not contact me when my furniture arrived.I had to call them. One of the doors does not close properly. Quality control at the factory and store is very poor. This problem should have been caught and repaired at the factory or store.

Bassett Response:  
We are addressing the customers concerns and the importance of follow up after the sale.

Mallory
Raleigh, NC
1/6/2017
Scott and Mary were extremely helpful and knowledgeable of the products.

Kim
Raleigh, NC
1/5/2017
Sales staff was knowledgeable but too busy to provide quality time on a Saturday-even with an appointment. Error was made in cushion order by salesperson and waited 6 weeks for correct cushions. Delivery people were nice but unwrapped white sofas with slightly dirty hands leaving prints. Loveseat and sofa were damaged and delivery people weren't sure what to do about it.Chair was not to quality expectation and could not be corrected after repair person looked at it. Sofa had two seams open and had to wait for repairman-who did a super job but quality should have been better from factory. Waiting over 6 weeks now for another chair that was ordered. Since bought a lamp that was damaged that I must return to the store- 30 miles away. Come on Bassett...you had a bad reputation for quality a few years back but read that you fixed it. Have since heard from local decorators that you are a quality nightmare! Every piece of my $8000 purchase had an issue expect the rug.

Bassett Response:  
The paint variation was due to the distressing of the wood frame. We reviewed the characteristics of the furniture with the customer and she was accepting of this explanation. The customer is happy with her furniture.

David
Raleigh, NC
1/5/2017
Customer did not leave a comment.

Bassett Response:  
No comments left however we have reached out to the customer to hear about their experience at our Raleigh location.

David
Raleigh, NC
1/5/2017
The furniture is well made. The ottoman was delivered with bad casters. The bearing fell out on my carpet. New casters were ordered but have to wait another 2-3 weeks for them to be installed.

Bassett Response:  
We ordered new casters for the ottoman and our service technician will install for the customer.

Neal & Rosemary
Raleigh, NC
12/29/2016
Sales person very helpful in aiding us as far as colors went.

Anita
Raleigh, NC
12/22/2016
Everything. I had shopping for the entertainment console for quite awhile (at every place other than Basset). During my first my very first visit to Basset, I was impressed by the selection. I found what I wanted. And the service was Excellent.

Patti
Raleigh, NC
12/22/2016
Customer did not leave a comment.

Rebecca
Raleigh, NC
12/19/2016
From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my products I have had a wonderful experience working with Bassett. My clients have been very pleased with the quality and ease of delivery. Thank you.

Jill
Raleigh, NC
12/17/2016
Customer did not leave a comment.

Nancy
Raleigh, NC
12/16/2016
Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was really mine but it felt like the last minute part was dramatic and negative.

Virginia
Raleigh, NC
12/9/2016
-Sales person was not pushy yet helpful. -Delivery men treated table harshly and badly damaged it. -The table is not the color we expected. -If the table is replaced with darker color version, we will definitely recommend Bassett in a positive light.

Bassett Response:  
We have address with our delivery partner. The customer opted to kept the table with the agreement of the service tech addressing the concern.

Lisa
Raleigh, NC
12/6/2016
David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am thoroughly enjoying every piece.

Sandy
Raleigh, NC
12/5/2016
Re Sales person. She was very good and attentive as we were buying,but after that follow up was lacking from her and your store/manager. Things with other employees improved later. Re: Delivery,.The one gentleman that we interfaced with the most was careful and customer oriented. However, The other guy on the truck let this guy do all the work..carry the tabletop all the way by himself.etc..not good. Re: your product..the Benchmade pedestal table and matching Huntboard. I fell in love with this table when I saw it in a store and still do love the style and the chairs we picked out. However, We are disappointed. And are sorry that we are. Attention to detail in making this is lacking as there are rough spots on some of the chairs and the creative distressing and theknot holes left on the top of the table is truly overdone to the point that it distracts from the beauty of this furniture.. we did pay good money for this special product of yours. we do feel it is somewhat overprice.

Thomas And Eliz
Raleigh, NC
12/1/2016
Customer did not leave a comment.

Martha
Raleigh, NC
12/1/2016
Customer did not leave a comment.

Binaya
Raleigh, NC
12/1/2016
There were a few ball bearings out on the floor from wheels of the storage compartment piece of the sectional. I am not sure if it came out during delivery or before.

Paul
Raleigh, NC
11/24/2016
great service without the pressure

Barb
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Emily
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Rhonda & Mason
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Catherine
Raleigh, NC
11/18/2016
Very happy with over all experience,would do it again.Thanks

Bonnie
Raleigh, NC
11/18/2016
Was very please with the whole process.
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