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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

594
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 594
    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    4/28/2016 • Joanne

    Customer did not leave a comment.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    11/10/2016 • Angelia

    Customer did not leave a comment.

    8/13/2015 • Diana

    Customer did not leave a comment.

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    10/21/2016 • Dannice

    Everything

    12/14/2017 • Nereida

    We have worked with Donna over many of our furnishings and we are very happy with her and all her help...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    8/20/2016 • Cary

    Customer did not leave a comment.

    4/7/2016 • Doris

    Everything!

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    6/4/2015 • Howard W

    Customer did not leave a comment.

    2/18/2015 • Jill

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    8/28/2015 • Brian

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    1/11/2018 • Jo

    Listening to "how" my family lives and coming up with ideas that fit the style AND the budget....

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    4/27/2017 • Sean

    Customer did not leave a comment.

    1/15/2016 • Jim

    Delivery was done well.

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    9/27/2017 • Stephanie

    Customer did not leave a comment.

    7/19/2017 • Angela

    Customer did not leave a comment.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    5/4/2016 • Steven

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    2/9/2015 • Karen

    Customer service and product quality.

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    5/4/2017 • Kevin

    Customer did not leave a comment.

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    12/30/2014 • Brent

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    9/26/2017 • Diane & Tom

    Donna foster was fantastic salesperson!

    4/20/2016 • Julia

    Customer did not leave a comment.

    5/4/2017 • Mark

    Customer did not leave a comment.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    12/16/2017 • Vicki

    Izabella (Raleigh NC store) is amazing .... lovely to work with .... great ideas ... so helpful and fun...

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    7/27/2017 • Elaine

    Customer did not leave a comment.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    6/16/2016 • Anna

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    3/11/2015 • Martha

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    5/25/2016 • Micah

    Customer did not leave a comment.

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    12/1/2016 • Martha

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    5/11/2017 • Terri

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    2/2/2017 • Wendy

    Customer did not leave a comment.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    3/18/2016 • Becky

    Great service with no pressure!

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    11/1/2017 • Sharon

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    3/29/2015 • Nancy

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    8/10/2017 • Christine

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    12/28/2017 • Kevin & Marilia

    Customer did not leave a comment.

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    1/7/2018 • Michael

    Moli Young was able to help me find exactly what I was looking for. I was having hard time finding a...

    11/19/2015 • Lee

    Customer did not leave a comment.

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    11/27/2015 • Constance

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    11/15/2017 • Freddy

    My salesperson Scott Webber was a tremendous help to me. The quality of our NC made furniture far...

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    10/1/2016 • Anastasia

    Very professional

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    9/16/2016 • Martha

    All the above!

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    4/18/2015 • William

    Customer did not leave a comment.

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    4/28/2016 • Tamara

    Customer did not leave a comment.

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    6/2/2017 • Beverly

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    12/27/2017 • Paula

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    9/24/2015 • Peter

    Customer did not leave a comment.

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    1/15/2018 • Sharon Michael

    Molli and Jason were incredible to work with. Every time we came in, they made themselves available,...

    6/10/2015 • Dakota

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    9/10/2015 • Peter

    Customer did not leave a comment.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    3/14/2015 • Frank

    Delivery

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    4/14/2016 • Angela

    Customer did not leave a comment.

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    9/7/2017 • Deborah

    Customer did not leave a comment.

    11/23/2017 • Richard

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    11/15/2017 • Bob

    Customer did not leave a comment.

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    5/25/2017 • Norman

    Customer did not leave a comment.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    10/1/2016 • Haywood

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    11/17/2017 • Barbara

    Customer did not leave a comment.

    12/29/2017 • Nancy

    Everything was a very positive experience!!!

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    7/6/2017 • Debra

    Customer did not leave a comment.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    12/14/2017 • Sharon Michael

    The designers in the store were tremendous! Molli and Jason were extremely friendly, they had great...

    5/1/2015 • Cecil

    Everything

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    3/17/2016 • Brooke

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    11/24/2016 • Paul

    great service without the pressure

    4/24/2015 • Betty

    Good communication.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    1/13/2017 • Linda

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    8/25/2017 • Amanda

    Customer did not leave a comment.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    10/12/2017 • Alicia

    Customer did not leave a comment.

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    1/25/2017 • Wade

    Customer did not leave a comment.

    10/11/2017 • Jessica

    I had a pleasant experience from entering the sales center up through delivery. All staff was friendly,...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    11/20/2015 • Mike

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    11/2/2017 • Philip

    Customer did not leave a comment.

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    12/10/2015 • Kevin

    Customer did not leave a comment.

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    1/5/2018 • Abdelhakeem

    Customer did not leave a comment.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    2/11/2016 • Cecil

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    8/20/2015 • Mitch

    Customer did not leave a comment.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    6/9/2017 • John

    Customer did not leave a comment.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    5/19/2016 • Nancy

    Customer did not leave a comment.

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    2/2/2017 • Megan

    Customer did not leave a comment.

    7/15/2017 • Wanda

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    12/11/2015 • Kalyana

    quality of products

    7/30/2015 • Judy

    Attitude and good service

    8/7/2015 • Sarah

    Customer did not leave a comment.

    12/14/2017 • Grant

    Sales team was great although there was no room for negotiating the price, even if we paid cash. On the...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    4/16/2015 • Walter

    Customer did not leave a comment.

    1/10/2018 • Jorge

    Customer did not leave a comment.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    11/9/2017 • Shirley

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    11/1/2017 • Joseph

    Izabella did a fantastic job helping us narrow down and hone in on what we wanted. After purchasing our...

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    11/23/2016 • Emily

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    12/27/2017 • Emily

    Customer did not leave a comment.

    11/2/2017 • Alicia

    Customer did not leave a comment.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    1/28/2016 • William

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    12/21/2017 • Sheila

    Customer did not leave a comment.

    9/11/2017 • Lorraine

    I love this place!!

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    11/3/2016 • Kathy

    Loved working with Izabella!

    8/3/2017 • Georgia

    Customer did not leave a comment.

    1/4/2018 • Maxine

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    8/6/2017 • William

    Customer did not leave a comment.

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    11/15/2017 • Lynne

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    6/6/2015 • Joan

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    10/4/2017 • Susan

    Molli Young helped us design the perfect bed. The delivery team was outstanding particularly the men who...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    2/18/2017 • Mary

    Customer did not leave a comment.

    6/8/2017 • Janet

    Customer did not leave a comment.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    7/5/2017 • Lila

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    6/1/2017 • Carl

    Pam Ericson is the best

    12/27/2017 • Vickie

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    3/4/2017 • Terri

    Picked up mirror at store

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    2/17/2017 • Claire

    Customer did not leave a comment.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    12/17/2016 • Jill

    Customer did not leave a comment.

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    2/18/2016 • Lois

    Customer did not leave a comment.

    10/27/2017 • Susan

    Our sales gal Isabella is awesome!!! Furniture delivery guys are so professional. My husband said they...

    10/26/2017 • Kirk & Melissa

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    11/16/2017 • Debbie

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    10/13/2017 • Sigrid

    Our shopping experience was positive and we feel like we got a decent deal. The delivery experience was...

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    11/2/2017 • Lynn

    The rug we ordered is still not here after a couple of months with no communication on ETA.

    10/22/2015 • Sam

    Customer did not leave a comment.

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    12/21/2017 • Jonathan

    Customer did not leave a comment.

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    7/9/2015 • Melissa

    Customer did not leave a comment.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    8/10/2017 • Albert

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    11/24/2017 • Kayla

    Customer did not leave a comment.

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    12/30/2014 • Alberta

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    1/15/2015 • Dakota

    Customer did not leave a comment.

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    2/18/2015 • Jon

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    11/10/2017 • Wendell

    Assisting with decisions on materials without persuading. Follow through of sending material swatches....

    8/10/2016 • Cary

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    12/6/2017 • Patricia

    customer service is excellent on all fronts. I found the designers helpful with my fabric choices and...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    1/11/2018 • Patricia

    Working with the sales staff to choose furnishings and materials for my living room.

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    3/12/2016 • Gary

    Customer did not leave a comment.

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    11/5/2017 • Sarah

    We LOVE our new sectional! It's beautiful and high quality and exactly what we wanted. The delivery...

    11/2/2016 • Margaret

    Customer did not leave a comment.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    6/8/2016 • Deborah

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    2/26/2015 • Faye

    Customer did not leave a comment.

    1/3/2018 • Natalia & Dan

    Customer did not leave a comment.

    12/28/2017 • Marc

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    12/21/2017 • Judith

    I have purchased numerous home furnishing items from Bassett for two different homes. The quality of the...

    11/1/2017 • Linda

    Everything! Izabella our sales associate was so helpful (all 3 times we met with her while trying to...

    10/5/2017 • Jeff

    I would have given the Home Delivery Experience a higher mark however, my leather chair was delivered...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    6/29/2015 • Chris

    Customer did not leave a comment.

    1/3/2018 • Lisa

    Delivery, customer service

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    10/5/2017 • Chuck & Mary Jo

    Customer did not leave a comment.

Read All Reviews for this Store
594 Customer Reviews
4.35 out of 5 stars



1-50 OF 594 CUSTOMER REVIEWS
sorted by date

Sharon Michael
Raleigh, NC
1/15/2018
Molli and Jason were incredible to work with. Every time we came in, they made themselves available, they listened to what we wanted and offered ideas to bring our vision alive and improved it greatly! They took the time to come out to our home and look at the space; we then talked about that space and how best to fill it in a way that fit our lifestyle. Both of our deliveries went very well and the movers were so nice, personable and easy to work with. I felt comfortable being alone with them and they went above and beyond, offering to move things around until it was set where I wanted it. From first meet in store, to planning, to delivery and another visit from Molli and Jason to see the finished space, I couldn't be happier with the results. I have already recommended Bassett to several people and we will be back for next steps! Thank you to all involved!

Patricia
Raleigh, NC
1/11/2018
Working with the sales staff to choose furnishings and materials for my living room.

Jo
Raleigh, NC
1/11/2018
Listening to "how" my family lives and coming up with ideas that fit the style AND the budget. We don't purchase new furniture often, the last time was 15 years, so this was a big deal for us. Very satisfied and appreciate all the help we received. Thank you!

Jorge
Raleigh, NC
1/10/2018
Customer did not leave a comment.

Michael
Raleigh, NC
1/7/2018
Moli Young was able to help me find exactly what I was looking for. I was having hard time finding a good date for delivery as I work at night and mother was had just been diagnosed with cancer which further complicated my schedule. Moli really went above and beyond working with me on this, showing sincere concern for my mother and the situation.

Abdelhakeem
Raleigh, NC
1/5/2018
Customer did not leave a comment.

Maxine
Raleigh, NC
1/4/2018
Customer did not leave a comment.

Natalia & Dan
Raleigh, NC
1/3/2018
Customer did not leave a comment.

Lisa
Raleigh, NC
1/3/2018
Delivery, customer service

Nancy
Raleigh, NC
12/29/2017
Everything was a very positive experience!!!

Kevin & Marilia
Raleigh, NC
12/28/2017
Customer did not leave a comment.

Marc
Raleigh, NC
12/28/2017
Customer did not leave a comment.

Paul
Raleigh, NC
12/27/2017
Check furniture for damage BEFORE it ships. 2 deliveries and both were damaged. Very disappointing. Reported the latest defect on the day of delivery with a promise that someone would call. Still waiting. We are looking to replace our bedroom furniture based on our experiences we will not be shopping at Bassett.

Bassett Response:  
We apologized for the missing and damaged pieces. The customer has all his pieces now and all pieces are to the customers satisfaction.

Giri
Raleigh, NC
12/27/2017
For the price I paid, never expected a low quality product.

Bassett Response:  
Our designer was present for the delivery and we immediately replaced the damaged product and our delivery partner is addressing the nick in the wall from delivery.

Paula
Raleigh, NC
12/27/2017
Customer did not leave a comment.

Mary Ann
Raleigh, NC
12/27/2017
I liked working with Ms. Drum. However, I sent an email and made a phone call to ask a question. Over a period of three weeks, I received no response. I also made a comment on the delivery iPad and didn’t receive follow up so I am disappointed after having spent a great deal of money with Bassett.

Alison
Raleigh, NC
12/27/2017
My order was delivered a week ago today. Several of the pieces were broken and my newly painted stairwell was scuffed in the process (I paid a $200 delivery fee). I have emailed and called my sales rep and two customer service reps to make sure the replacement process has started for the broken pieces and inquire about another issue that arouse because the sales rep used the incorrect dimensions on the dressers when I was in the store. It has been a week and I have not had a returned phone call or email from anyone. I understand that we are in the midst of the holidays, but that is why I called and emailed multiple people. I don't like feeling that I spent $6,000 and now that Bassett has my money, they are not interested in following through with the quality customer service one would expect from a "high end" custom furniture company. Please contact me for further feedback about my experience and the opportunity to rectify the situation. Alisontblodgett@gmail.com 252-343-1324

Bassett Response:  
We have replaced the broken piece,replaced the nightstand for the smaller one and addressed other delivery issues upon return from the Christmas closure.

Emily
Raleigh, NC
12/27/2017
Customer did not leave a comment.

Vickie
Raleigh, NC
12/27/2017
Customer did not leave a comment.

Sheila
Raleigh, NC
12/21/2017
Customer did not leave a comment.

Michele
Raleigh, NC
12/21/2017
Your customer service team is outstanding & responsive. It's unfortunate I had to call them 3 times. When furniture was delivered there was puckering on sectional (which was fixed a few days after my call). I ordered down blend. Only the back cushions were down blend the seats were not upgraded- 3 weeks later Sean swapped out the cushions. The pillows included with sectional purchase were different they sent 1 down blend and 1 standard. I am still working with Tonya (who is wonderful to get this resolved). So would I recommend Basset? Maybe - it's a maybe because of the customer service team at excelled at making 3 issues with my purchase right. Too bad I had the issues.

Judith
Raleigh, NC
12/21/2017
I have purchased numerous home furnishing items from Bassett for two different homes. The quality of the items ( sofas, window coverings, tables, chairs, and rugs) is wonderful. Your sales staff ( in two different locations, Florida and North Carolina) is knowledgeable as well as helpful, without being "pushy". Love your products and staff!!

Jonathan
Raleigh, NC
12/21/2017
Customer did not leave a comment.

Raymond
Raleigh, NC
12/18/2017
Our carpet arrived and was badly stained, cleaner couldn't get the stains out and the manager would only give us half the price we paid for a discount if we bought the carpet. Can't believe they would not lower their price since obviously the carpet will not be salable.

Vicki
Raleigh, NC
12/16/2017
Izabella (Raleigh NC store) is amazing .... lovely to work with .... great ideas ... so helpful and fun to work with. Goes above and beyond! Look forward to shopping with her in the future 👍😊👏

Sharon Michael
Raleigh, NC
12/14/2017
The designers in the store were tremendous! Molli and Jason were extremely friendly, they had great ideas, listened to us and what we wanted and followed through on those desires. They took the time to come to our home, look at the space and talk through ideas and possibilities. When we returned to the store they had an entire concept planned and layed out for us to see their vision. They were open to any changes we wanted to make and helped us make those changes but still keep the overall look. We love the furniture we chose together and it all makes our new home feel like home to us. The gentlemen who delivered our 1st batch of furniture - Roland and Terrance(?) - were equally pleasant and friendly. I felt comfortable having them in my home and were extremely accommodating and helpful in unloading, moving and placing my items. We chatted as they worked and they were so friendly! I hope they deliver our 2nd load of furniture!

Grant
Raleigh, NC
12/14/2017
Sales team was great although there was no room for negotiating the price, even if we paid cash. On the other hand, all the staff was very friendly. The home delivery guys were awesome, but it took the scheduler almost a week to call and schedule a delivery date. I had to call the sales guy 3 times in order for the scheduler to give me a call. Despite these minor things, they are great products!

Nereida
Raleigh, NC
12/14/2017
We have worked with Donna over many of our furnishings and we are very happy with her and all her help when we are there! Love Bassett and love our rep Donna!!

Melissa
Raleigh, NC
12/14/2017
Customer did not leave a comment.

Patricia
Raleigh, NC
12/6/2017
customer service is excellent on all fronts. I found the designers helpful with my fabric choices and selections.

Laura
Raleigh, NC
11/29/2017
Our dresser was delivered damaged and my husband was talked into getting it serviced. We are still waiting on an answer regarding service and it’s been 6 days. We need to anchor this to the wall and put our tv on it and cannot do it in tits condition. Very upsetting situation.

Kayla
Raleigh, NC
11/24/2017
Customer did not leave a comment.

Richard
Raleigh, NC
11/23/2017
Customer did not leave a comment.

Dawna
Raleigh, NC
11/20/2017
Customer did not leave a comment.

Barbara
Raleigh, NC
11/17/2017
Customer did not leave a comment.

Linda
Raleigh, NC
11/16/2017
My designer Molli worked well with us to determine our needs. Her fabric choices were perfect.

Debbie
Raleigh, NC
11/16/2017
Customer did not leave a comment.

Dita
Raleigh, NC
11/15/2017
Four of the cushions were of different fabric. A week later and I have not heard anything on when the replacement or when Bassette will fix the issue. Two of the furniture pieces were not connected by the delivery guys and they are missing hardware.

Bob
Raleigh, NC
11/15/2017
Customer did not leave a comment.

Freddy
Raleigh, NC
11/15/2017
My salesperson Scott Webber was a tremendous help to me. The quality of our NC made furniture far surpasses anything we have ever owned.

Debbie
Raleigh, NC
11/15/2017
Love the couch, but I wish the sales person had told me the couch came in different lengths. I thought I Ordered the larger one, and now I am am stuck with the smaller one

Lynne
Raleigh, NC
11/15/2017
Customer did not leave a comment.

Wendell
Raleigh, NC
11/10/2017
Assisting with decisions on materials without persuading. Follow through of sending material swatches. Customer service.

Shirley
Raleigh, NC
11/9/2017
Customer did not leave a comment.

Sarah
Raleigh, NC
11/5/2017
We LOVE our new sectional! It's beautiful and high quality and exactly what we wanted. The delivery guys were great - nice, professional, and careful when bringing the furniture into our home. Also, our sales rep in Raleigh NC, Mary Drum, is the absolute BEST!!!! We love working with her and just bought another piece of furniture from Bassett in large part because we enjoyed our first experience with her so much.

Lynn
Raleigh, NC
11/2/2017
The rug we ordered is still not here after a couple of months with no communication on ETA.

Philip
Raleigh, NC
11/2/2017
Customer did not leave a comment.

Alicia
Raleigh, NC
11/2/2017
Customer did not leave a comment.

Joseph
Raleigh, NC
11/1/2017
Izabella did a fantastic job helping us narrow down and hone in on what we wanted. After purchasing our sectional, she recommended a rug within our price range that worked perfectly! The turnaround time was so fast and delivery staff and setup was professional and efficient.

Sharon
Raleigh, NC
11/1/2017
Customer did not leave a comment.
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