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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

455
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 455
    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    12/1/2016 • Martha

    Customer did not leave a comment.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    8/13/2015 • Diana

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    12/18/2015 • Drew

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    4/16/2015 • Walter

    Customer did not leave a comment.

    11/27/2015 • Constance

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    10/19/2016 • Myra

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    8/20/2016 • Cary

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    9/23/2016 • Martha

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    4/14/2016 • Angela

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    10/21/2016 • Dannice

    Everything

    3/14/2015 • Frank

    Delivery

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    2/18/2016 • Lois

    Customer did not leave a comment.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    12/30/2014 • Brent

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    8/10/2016 • Cary

    Customer did not leave a comment.

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    3/11/2015 • Martha

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    6/6/2015 • Joan

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    4/18/2015 • William

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    2/10/2017 • Don

    Customer did not leave a comment.

    7/9/2015 • Melissa

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    1/25/2017 • Wade

    Customer did not leave a comment.

    8/7/2015 • Sarah

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    8/20/2015 • Mitch

    Customer did not leave a comment.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    3/12/2016 • Gary

    Customer did not leave a comment.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    10/1/2016 • Anastasia

    Very professional

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    4/28/2016 • Joanne

    Customer did not leave a comment.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    9/10/2015 • Peter

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    11/20/2015 • Mike

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    11/10/2016 • Angelia

    Customer did not leave a comment.

    2/9/2015 • Karen

    Customer service and product quality.

    5/4/2016 • Steven

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    3/29/2015 • Nancy

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    9/24/2015 • Peter

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    2/17/2017 • Claire

    Customer did not leave a comment.

    3/17/2016 • Brooke

    Customer did not leave a comment.

    2/2/2017 • Megan

    Customer did not leave a comment.

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    11/2/2016 • Margaret

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    1/13/2017 • Linda

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    4/27/2017 • Sean

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    5/1/2015 • Cecil

    Everything

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    11/23/2016 • Emily

    Customer did not leave a comment.

    5/11/2017 • Terri

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    4/7/2016 • Doris

    Everything!

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    11/14/2015 • Lela

    Good good communication regarding delivery.

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    2/11/2016 • Cecil

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    11/24/2016 • Paul

    great service without the pressure

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    4/24/2015 • Betty

    Good communication.

    4/28/2016 • Tamara

    Customer did not leave a comment.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    2/21/2015 • Morgan

    Customer did not leave a comment.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    2/18/2015 • Jon

    Customer did not leave a comment.

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    11/18/2016 • Bonnie

    Was very please with the whole process.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    5/4/2017 • Mark

    Customer did not leave a comment.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    11/3/2016 • Kathy

    Loved working with Izabella!

    12/11/2015 • Kalyana

    quality of products

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    10/15/2015 • Michelle

    the quality of your product

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    2/14/2016 • Kent

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    6/16/2016 • Anna

    Customer did not leave a comment.

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    2/18/2015 • Jill

    Customer did not leave a comment.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    2/18/2017 • Mary

    Customer did not leave a comment.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    11/19/2015 • Lee

    Customer did not leave a comment.

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    12/30/2014 • Alberta

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    6/4/2015 • Howard W

    Customer did not leave a comment.

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    8/28/2015 • Brian

    Customer did not leave a comment.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    6/29/2015 • Chris

    Customer did not leave a comment.

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    1/28/2016 • William

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    1/15/2016 • Jim

    Delivery was done well.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    2/2/2017 • Wendy

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    12/17/2016 • Jill

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    7/18/2015 • Richard

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

Read All Reviews for this Store
455 Customer Reviews
4.35 out of 5 stars



1-50 OF 455 CUSTOMER REVIEWS
sorted by date

Becky & George
Raleigh, NC
5/19/2017
Customer did not leave a comment.

Norman
Raleigh, NC
5/11/2017
We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was great. The employees at the store were very helpful and the delivery service is the best,

Terri
Raleigh, NC
5/11/2017
Customer did not leave a comment.

Beverly
Raleigh, NC
5/11/2017
I also ordered a mirror that was to be delivered to the store and was expected to get there much sooner than i was to receive couch. Have couch and loving it. However have still not received call that mirror is in. Called and then later dropped by the store and each time told it was in warehouse and should be at store the following Tuesday. But then it wasn't. Planning to go by again within next few days and if still not there then demanding a refund. Sales person great, delivery people great, couch great but everything else not so much.

Marshall
Raleigh, NC
5/11/2017
Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were very patient with me and moved furniture into three configurations to did the right 'look'. Thank you!

Matt & Laura
Raleigh, NC
5/11/2017
Customer did not leave a comment.

Tom
Raleigh, NC
5/11/2017
Customer service and delivery personnel were very professional

Karen & Brian
Raleigh, NC
5/11/2017
We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time to explain and show us the differences in all the sofas Bassett has to offer. She patiently helped us "build" our custom sofas and I had total confidence in her advice. Also, the whole Bassett delivery process is the best. The people at Zenith really know what they're doing, from the professional scheduling staff to the friendly and on-time delivery people. Great experience from start to finish!

Willie
Raleigh, NC
5/11/2017
Great help in finding furniture that best fit the room space. Also great help in coordinating colors. Many thanks to Pamela.

Carly
Raleigh, NC
5/11/2017
Your price point is a little high, but so far the couch has been worth it.

Ron And Dorothy
Raleigh, NC
5/9/2017
Our sales person was Isabella in Cary NC. she was outstanding!!

Edith
Raleigh, NC
5/5/2017
I'm so disappointed in the fabric color of my new headboard. It looks so different in the room than it looked under the lights in the showroom. It looks gray instead of ivory as the swatch looked in the showroom. The sales person should mention that possibility at the time of the sale. I have to buy all new bedding. I thought I'd have ivory or cream colored, now that clashes with the headboard which clashes with the ivory print in the wallpaper that it backs up to. My whole color scheme needs to be revised to go with the grey tint of my headboard. As I said I'm very disappointed.

Kevin
Raleigh, NC
5/4/2017
Customer did not leave a comment.

Mark
Raleigh, NC
5/4/2017
Customer did not leave a comment.

Randall
Raleigh, NC
5/4/2017
Personal attention and got everything correct. That almost never happens in my experience.

Cleta
Raleigh, NC
4/28/2017
Customer did not leave a comment.

Jennifer
Raleigh, NC
4/27/2017
My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the furniture fitting that I bought from Bassett and Z Gallerie. She took me to a computer and we laid it all out and it fits perfect. The table base had a few scratches on it and the bottom drawer of the chest is a little loose so its hard to get opened. I have a repair man coming on Tuesday May 2nd and I am sure everything will be taken care of. Thank you.

Sean
Raleigh, NC
4/27/2017
Customer did not leave a comment.

Nehal
Raleigh, NC
4/27/2017
Unfortunately the couch is not the comfort level or quality level expected of Bassett

Bassett Response:  
We have followed up with the customer to let the know our sofas do have a break in period. The cores need some time to relax, which happens with a few weeks of use.

Debbie
Raleigh, NC
4/22/2017
We received our sectional sofa last Thursday and noticed very bad gathering and wrinkles in the corner peice after one sitting. Also the bottom of the sofa is lumpy. I notified the office by phone email and text with pictures. I asked my salesperson to call me. No call however I received a text saying they would order a new cushion and casing. I'm disappointed with the quality.

Bassett Response:  
The store is working with the store to correct this issue.

Alvaro
Raleigh, NC
4/20/2017
3 pieces of furniture came damaged, and I had to wait for somebody to call me so that they can come in and do an assessment to see if they can fix it. I feel that I shouldn't have to wait, the furniture should have been taken back by the delivery men as soon as I showed the damage to them. I paid a lot of money for this furniture I should be getting a new replacement for it, not having somebody come in and determine if can be fixed. I would appreciate it if someone can please try to make this right. thank you.

Bassett Response:  
We could not repair the damage to factory standard. We have reordered the furniture for the client and they are happy with the resolution.

Becky & George
Raleigh, NC
4/13/2017
Customer did not leave a comment.

Titilayo
Raleigh, NC
4/13/2017
Customer did not leave a comment.

Loretta
Raleigh, NC
4/6/2017
Customer did not leave a comment.

Traci
Raleigh, NC
3/30/2017
Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it happen! Delivery guys were super nice and made sure everything was right where we wanted it to be.

Becky & George
Raleigh, NC
3/9/2017
Customer did not leave a comment.

Wendi
Raleigh, NC
3/9/2017
It took way way too long to get the items. Delivery in a reasonable amount of time is paramount in making this type of a purchase.

Bassett Response:  
The rug was delayed from the vendor. We did offer the customer the option to received deliver without the rug but the customer opted to wait and receive one complete delivery.

Terri
Raleigh, NC
3/4/2017
Picked up mirror at store

George & Nancy
Raleigh, NC
3/2/2017
Kept us informed on the order.

Gwendolyn R
Raleigh, NC
2/20/2017
I have made two purchase recently. First, sofa, chair and ottoman. I feel like fabric selection was rushed and the sales person didn't listen really well. It is a tiring process and I ended up with pillows that didn't meet my needs-I expressed concern when selecting and was dismissed. I was right on what I though, but am stuck with them. Sofa was delivered and chaise feet does not match sofa so am waiting on resolution as they are unlevel. I thought I needed a second ottoman and sales said no. Thanks to the coupon, I ordered a second-very helpful staff in this process. Waiting on sofa issue. I would likely have used the coupon on a end table if ottoman ordered with original purchase, but didn't expect it so thank you! Oh well. I am happy overall, just little things that I would caution another buyer on (including myself).

Mary
Raleigh, NC
2/18/2017
Customer did not leave a comment.

Thomas
Raleigh, NC
2/18/2017
Customer did not leave a comment.

Barbara
Raleigh, NC
2/17/2017
stand behind products and correct any mistakes

Claire
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Sharon
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Tammy & Pete
Raleigh, NC
2/17/2017
Customer did not leave a comment.

Sharon
Raleigh, NC
2/17/2017
Sales staff was fabulous. She gave advise and was readily available. There was an issue with the furniture and she coordinated a repair in a timely matter

Don
Raleigh, NC
2/10/2017
Customer did not leave a comment.

Elizabeth
Raleigh, NC
2/10/2017
Customer did not leave a comment.

Blake & Julie
Raleigh, NC
2/2/2017
Did not feel our couch had as much stuffing as the product we sat on at the store, which was disappointing. First home delivery guys did a terrible job, but it was fixed with a second visit with gentleman who knew how to set up a modular couch.

Megan
Raleigh, NC
2/2/2017
Customer did not leave a comment.

Tom
Raleigh, NC
2/2/2017
On our initial visit, the first sales person was not very knowledgeable. We returned a second time and found a much more helpful and knowledgeable sales person and completed the purchase.

Wendy
Raleigh, NC
2/2/2017
Customer did not leave a comment.

Melissa
Raleigh, NC
2/1/2017
The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service that Bassett provided us!

Wade
Raleigh, NC
1/25/2017
Customer did not leave a comment.

James
Raleigh, NC
1/20/2017
The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it helps when the people make the event something special and very memorable.

Tyrus
Raleigh, NC
1/13/2017
Customer did not leave a comment.

Linda
Raleigh, NC
1/13/2017
Customer did not leave a comment.

S Ray
Raleigh, NC
1/8/2017
Salesperson did not contact me when my furniture arrived.I had to call them. One of the doors does not close properly. Quality control at the factory and store is very poor. This problem should have been caught and repaired at the factory or store.

Bassett Response:  
We are addressing the customers concerns and the importance of follow up after the sale.

Mallory
Raleigh, NC
1/6/2017
Scott and Mary were extremely helpful and knowledgeable of the products.
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