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Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

523
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 523
    4/13/2017 • Becky & George

    Customer did not leave a comment.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    8/17/2016 • Calvin

    Customer did not leave a comment.

    3/12/2016 • Gary

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    12/30/2014 • Alberta

    Customer did not leave a comment.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    8/13/2015 • Diana

    Customer did not leave a comment.

    8/25/2017 • Amanda

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    11/2/2016 • Margaret

    Customer did not leave a comment.

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    12/22/2016 • Patti

    Customer did not leave a comment.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    1/28/2016 • William

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    11/3/2016 • Kathy

    Loved working with Izabella!

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    11/23/2016 • Emily

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    6/2/2017 • Beverly

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    11/19/2015 • Lee

    Customer did not leave a comment.

    7/19/2017 • Angela

    Customer did not leave a comment.

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    2/9/2015 • Karen

    Customer service and product quality.

    4/14/2016 • Angela

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    2/18/2017 • Mary

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    10/19/2016 • Myra

    Customer did not leave a comment.

    1/15/2016 • Jim

    Delivery was done well.

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    11/20/2015 • Mike

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    11/27/2015 • Constance

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    5/11/2017 • Terri

    Customer did not leave a comment.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    10/21/2016 • Dannice

    Everything

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    12/17/2016 • Jill

    Customer did not leave a comment.

    2/2/2017 • Megan

    Customer did not leave a comment.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    5/4/2016 • Steven

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    4/27/2017 • Sean

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    11/14/2015 • Lela

    Good good communication regarding delivery.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    10/15/2015 • Michelle

    the quality of your product

    11/23/2016 • Barb

    Customer did not leave a comment.

    7/15/2017 • Wanda

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/10/2017 • Albert

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    2/18/2017 • Thomas

    Customer did not leave a comment.

    12/30/2014 • Brent

    Customer did not leave a comment.

    3/29/2015 • Nancy

    Customer did not leave a comment.

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    4/9/2015 • Laurie

    Customer did not leave a comment.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    6/9/2017 • John

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    2/21/2015 • Morgan

    Customer did not leave a comment.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    2/14/2016 • Kent

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    6/8/2017 • Janet

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    4/7/2016 • Doris

    Everything!

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    8/10/2017 • Christine

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    9/7/2017 • Deborah

    Customer did not leave a comment.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    1/25/2017 • Wade

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    4/20/2016 • Julia

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    8/7/2015 • Sarah

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    6/16/2016 • Anna

    Customer did not leave a comment.

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    1/13/2017 • Linda

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    11/9/2016 • Joshua

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    3/17/2016 • Brooke

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    9/10/2015 • Peter

    Customer did not leave a comment.

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    3/5/2015 • Dakota

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    1/27/2015 • Chris

    Customer did not leave a comment.

    8/10/2016 • Cary

    Customer did not leave a comment.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    8/20/2016 • Cary

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    2/26/2015 • Faye

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    7/27/2017 • Elaine

    Customer did not leave a comment.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    4/24/2015 • Betty

    Good communication.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    11/10/2016 • Angelia

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    1/15/2015 • Dakota

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    5/4/2017 • Mark

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    9/24/2015 • Peter

    Customer did not leave a comment.

    7/6/2017 • Debra

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    8/20/2015 • Mitch

    Customer did not leave a comment.

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    3/14/2015 • Frank

    Delivery

    4/28/2016 • Joanne

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    9/11/2017 • Lorraine

    I love this place!!

    10/1/2016 • Anastasia

    Very professional

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    7/9/2015 • Melissa

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    3/11/2015 • Martha

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    7/5/2017 • Lila

    Customer did not leave a comment.

    2/18/2015 • Jill

    Customer did not leave a comment.

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    11/24/2016 • Paul

    great service without the pressure

    2/17/2017 • Claire

    Customer did not leave a comment.

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    8/28/2015 • Brian

    Customer did not leave a comment.

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    6/10/2015 • Dakota

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    4/2/2015 • Dakota

    Customer did not leave a comment.

    5/25/2017 • Norman

    Customer did not leave a comment.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    8/3/2017 • Georgia

    Customer did not leave a comment.

    4/18/2015 • William

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    9/23/2016 • Martha

    Customer did not leave a comment.

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    4/16/2015 • Walter

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    6/1/2017 • Carl

    Pam Ericson is the best

    6/8/2016 • Deborah

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    8/6/2017 • William

    Customer did not leave a comment.

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    3/4/2017 • Terri

    Picked up mirror at store

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    12/1/2016 • Martha

    Customer did not leave a comment.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    2/18/2016 • Lois

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    5/1/2015 • Cecil

    Everything

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    4/6/2017 • Loretta

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    2/18/2015 • Jon

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    10/1/2016 • Haywood

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

Read All Reviews for this Store
523 Customer Reviews
4.35 out of 5 stars



1-50 OF 523 CUSTOMER REVIEWS
sorted by date

Gerald & Jane
Raleigh, NC
9/18/2017
Molly was great and patient. She could have done a better job of following up and letting us know that our recliners were in. The delivery guy in charge was nice and courteous. The delivery process was simple and they arrived within the window and we were notified that they were coming. There is spot on the bottom corner of the leather recliner that won't come off. The delivery guy said it was glue, tried to get it off, but it didn't come off. The chair doesn't seem to be the same 'height' as the one in the store. It seems higher. I cannot touch the ground with my feet, I'm 5'4". I could in the chair in the store. Are they adjustable? Are there different sizes? It's difficult to rock and swivel. I have to scooch to the edge to do this. Not very comfortable.

Ava
Raleigh, NC
9/12/2017
Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or Highway 70. Very much a people person with skills to help customer with ideas and suggestions. She is a very good designer and is interested in satisfying her customer and knowing they are happy after.

Lorraine
Raleigh, NC
9/11/2017
I love this place!!

Carl
Raleigh, NC
9/7/2017
Your salesperson, Pam Ericson is phenomenal

Gina & Trey
Raleigh, NC
9/7/2017
Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened to my needs and style to help format an awesome looking living room! Everyone who has come inside since has said it looks like a model home! Thank you Suzanne!

Deborah
Raleigh, NC
9/7/2017
Customer did not leave a comment.

Amy
Raleigh, NC
9/7/2017
Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful experience. We love our bench made TV console. Highly recommend.

Lloyd
Raleigh, NC
9/6/2017
Customer did not leave a comment.

Sigrid
Raleigh, NC
8/30/2017
All of it - I am very happy with the deal I got, the quality of the furniture I received and the delivery. Very happy.

Kristi
Raleigh, NC
8/30/2017
My sales person was great, delivery was just fine, but I am STILL waiting on the pillows I ordered. Also, I reported several issues with my sleeper sofa, as well as the rug, and I am yet to have anyone from customer service contact me. I am really surprised by this and very disappointed.

Bassett Response:  
We have spoken to the customer and apologized for any delays. The pillows arrived on 9/1 and a service has been scheduled for 9/14. The customer is happy with the service.

Amanda
Raleigh, NC
8/25/2017
Customer did not leave a comment.

Lloyd
Raleigh, NC
8/23/2017
Customer did not leave a comment.

Jessica
Raleigh, NC
8/23/2017
Loved the in store experience and delivery was fast and professional.

Kayla & Jon
Raleigh, NC
8/17/2017
Customer did not leave a comment.

John
Raleigh, NC
8/14/2017
Sales team and delivery top notch. Quality of the product well below average. Very surprised having owned Bassett products in the past and very different from the similar product viewed on display.

Bassett Response:  
The customers issues have been resolved.

Albert
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Lucy
Raleigh, NC
8/10/2017
The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style and colors.

Asuncion
Raleigh, NC
8/10/2017
Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy. Delivery staff worked fast and made sure no trash left behind. Products are really the best for me. Only if I could buy all my furnitures from Bassett I will. Waiting for sale time!

Christine
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Susan
Raleigh, NC
8/10/2017
Kept in touch about delivery date updates.

Lloyd
Raleigh, NC
8/6/2017
We love the designers at Bassett and the products are all of quality! The designers do a great job helping you create your dream room/look. Best furniture company that we've used.

William
Raleigh, NC
8/6/2017
Customer did not leave a comment.

Lorraine
Raleigh, NC
8/3/2017
The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im still waiting for one of my pieces and its been about 8 weeks

Georgia
Raleigh, NC
8/3/2017
Customer did not leave a comment.

Melissa & Derek
Raleigh, NC
8/3/2017
Suzanne was great but forgot to order my extra pillowS. We ordered months ago ama our build delayed the delivery - now we need to wait for pillows that should have been ordered. Delivery guys were amazing!! Professional, very good at set up. Furniture quality was disappointing- several pieces has over apart, paint globs etc... when the customer service rep called to fix ( Lillian) her response was" I'm not surprised with such a big order" - just because I spent $25,000 shouldn't mean I would have more problem- that was not the right way to handle the lack of quality and manufacturing defects of furniture. Still tryin to settle bans correct problems!!!!! I would have rather her said sorry as. We will make it right - it just didn't set right with me that she Blamed the defects on my large order!

Ruth
Raleigh, NC
7/27/2017
I called the store and spoke to someone that I was not happy with the sleeper sofa I had purchased because it made a loud crunching noise every time you sat on it or get up from sitting on it. I was promised that someone would be in touch with me in a couple of days, I am still waiting to hear from someone. I would appreciate it very much if someone would honor that promise to me. Thank you, Ruth Henderson

Bassett Response:  
We have reached out to the customer and scheduled a service to address the customers concerns.

Elaine
Raleigh, NC
7/27/2017
Customer did not leave a comment.

Jennifer
Raleigh, NC
7/20/2017
Customer did not leave a comment.

Brian
Raleigh, NC
7/20/2017
Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and chair.

Angela
Raleigh, NC
7/19/2017
Customer did not leave a comment.

Wanda
Raleigh, NC
7/15/2017
Customer did not leave a comment.

Linda
Raleigh, NC
7/14/2017
Your updates of information concerning the delivery, the salesperson and the actual delivery were above average.

John & Roberta
Raleigh, NC
7/13/2017
We appreciate our sales person Izabella sitting down with us at her computer & planning a design for our bedroom.

Debra
Raleigh, NC
7/6/2017
Customer did not leave a comment.

Lila
Raleigh, NC
7/5/2017
Customer did not leave a comment.

Tyler & Laurie
Raleigh, NC
7/1/2017
Customer did not leave a comment.

Curtis & Clara
Raleigh, NC
6/29/2017
Great help with product selection, excellent service.

Hero
Raleigh, NC
6/29/2017
Thank you for sending me this survey so I can voice my opinion...I ordered a bedroom set and the headboard is defective (big scratch.) I have to take time off for another delivery - to replace.... AND I had to drive back to the store to show a picture of the defect. I'm not happy about that at all. Need Quality Control improvements. Best Regards, Hero Joyner

Bassett Response:  
The headboard was damaged during delivery and we have ordered a new headboard for the client.

Annie
Raleigh, NC
6/29/2017
We purchased our Beckham sectional three years ago and having only two adult people using it mainly in the evening we had to replace the worn fabric on it after only a year and a half. We are very disappointed in the fabric that the sales person told us was very good for wear. This same sectional is still in your store and now has worn fabric on it also. We had to buy new fabric at full price with no discount when asked! We will most likely never buy furniture again from Bassett!

Bassett Response:  
We feel the fabric is performing to factory standards. This standard is reflected in the floor model.

Nyahanga
Raleigh, NC
6/27/2017
I ordered dinning chairs and table that did not fit well in my dinning room due to the colors. Less than a week of delivery I called to return or exchange only the 8 chairs and was going to be charged $500 restocking and delivery fees. I do understand the delivery charge. However I don't think it's fair that I am stock with chair colors that don't match my dinning area because your restock fee is too much. I think this is a reap off.

Bassett Response:  
We are sorry, the chairs are not returnable, per our terms and conditions the client signed. Offered 15% restocking fee as a resolution. The chairs matched the set, client stated they simply did not like the chairs.

Karren
Raleigh, NC
6/22/2017
The sales person was great to work with however I am disappointed in the quality of my Beckham sofa as it came dirty and dented in. There is not padding on the back side of the sofa so you can clearly see the wood indent on the fabric. There was also extra padding on the front seams where there shouldn't be. We had someone come to the house to evaluate 2 weeks ago and have not heard back or gotten any resolution on the issues.

Leah
Raleigh, NC
6/19/2017
Customer did not leave a comment.

Robert
Raleigh, NC
6/16/2017
After the initial delivery of damaged furniture excellent things happened. Tonya is customer service quickly resolved my problem. She is professional and efficient. The delivery team on the 16th did a wonderful job They stayed until everything was just right. Great job.

Daniel
Raleigh, NC
6/16/2017
Customer did not leave a comment.

Erica
Raleigh, NC
6/15/2017
Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

Mel & Carol
Raleigh, NC
6/15/2017
Customer did not leave a comment.

John
Raleigh, NC
6/9/2017
Customer did not leave a comment.

Janet
Raleigh, NC
6/8/2017
Customer did not leave a comment.

Beverly
Raleigh, NC
6/2/2017
Customer did not leave a comment.

Gene
Raleigh, NC
6/2/2017
It took 2 months to resolve a product issue and the sales staff was checked out.

Bassett Response:  
The customer purchased a floor model and one month after the purchased realized the leaf did not fit properly. We have worked with the customer to resolve.
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