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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

507
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 507
    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    7/6/2017 • Debra

    Customer did not leave a comment.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    8/3/2017 • Georgia

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    4/28/2016 • Joanne

    Customer did not leave a comment.

    9/10/2015 • Peter

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    2/17/2017 • Claire

    Customer did not leave a comment.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    7/15/2017 • Wanda

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    5/1/2015 • Cecil

    Everything

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    2/18/2017 • Mary

    Customer did not leave a comment.

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    6/2/2017 • Beverly

    Customer did not leave a comment.

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    4/16/2015 • Walter

    Customer did not leave a comment.

    3/14/2015 • Frank

    Delivery

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    8/20/2016 • Cary

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    2/18/2015 • Kyle

    The in store experience was impressive.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    7/6/2016 • Tia

    Awesome experience!

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    10/21/2016 • Dannice

    Everything

    4/7/2016 • Doris

    Everything!

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    12/1/2016 • Martha

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    11/24/2016 • Paul

    great service without the pressure

    5/11/2017 • Terri

    Customer did not leave a comment.

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    11/10/2016 • Angelia

    Customer did not leave a comment.

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    10/1/2015 • Sarah

    Customer did not leave a comment.

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    3/29/2015 • Nancy

    Customer did not leave a comment.

    11/23/2016 • Emily

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    12/17/2016 • Jill

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    7/27/2017 • Elaine

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    8/13/2015 • Diana

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    7/5/2017 • Lila

    Customer did not leave a comment.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    8/10/2017 • Christine

    Customer did not leave a comment.

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    1/15/2016 • Jim

    Delivery was done well.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    2/10/2017 • Don

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    9/5/2016 • Deborah

    Everything was great!

    5/25/2017 • Norman

    Customer did not leave a comment.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    8/10/2016 • Cary

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    8/10/2017 • Albert

    Customer did not leave a comment.

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    6/9/2017 • John

    Customer did not leave a comment.

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    11/23/2016 • Barb

    Customer did not leave a comment.

    4/18/2015 • William

    Customer did not leave a comment.

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    1/15/2015 • Dakota

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    1/27/2015 • Chris

    Customer did not leave a comment.

    3/11/2015 • Martha

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    4/2/2015 • Dakota

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    2/18/2015 • Jon

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    8/6/2017 • William

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    7/19/2017 • Angela

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    8/28/2015 • Brian

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    11/19/2015 • Lee

    Customer did not leave a comment.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    4/27/2017 • Sean

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    9/24/2015 • Peter

    Customer did not leave a comment.

    2/9/2015 • Karen

    Customer service and product quality.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    1/14/2016 • David

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    12/30/2014 • Brent

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    6/8/2017 • Janet

    Customer did not leave a comment.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    2/18/2015 • Jill

    Customer did not leave a comment.

    4/24/2015 • Betty

    Good communication.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    11/20/2015 • Mike

    Customer did not leave a comment.

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    10/19/2016 • Myra

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    6/1/2017 • Carl

    Pam Ericson is the best

    10/22/2015 • Sam

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    10/1/2016 • Anastasia

    Very professional

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    6/16/2016 • Anna

    Customer did not leave a comment.

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    2/18/2016 • Lois

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    1/25/2017 • Wade

    Customer did not leave a comment.

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    11/27/2015 • Constance

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    6/6/2015 • Joan

    Customer did not leave a comment.

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    2/2/2017 • Megan

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    3/18/2016 • Becky

    Great service with no pressure!

    3/5/2015 • Dakota

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    5/4/2016 • Steven

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    11/9/2016 • Joshua

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    8/20/2015 • Mitch

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    5/4/2017 • Mark

    Customer did not leave a comment.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    11/3/2016 • Kathy

    Loved working with Izabella!

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    9/24/2015 • Colette

    make good furniture :)

    12/11/2015 • Kalyana

    quality of products

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    8/7/2015 • Sarah

    Customer did not leave a comment.

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    1/28/2016 • William

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    3/12/2016 • Gary

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

Read All Reviews for this Store
507 Customer Reviews
4.35 out of 5 stars



1-50 OF 507 CUSTOMER REVIEWS
sorted by date

Albert
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Lucy
Raleigh, NC
8/10/2017
The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style and colors.

Asuncion
Raleigh, NC
8/10/2017
Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy. Delivery staff worked fast and made sure no trash left behind. Products are really the best for me. Only if I could buy all my furnitures from Bassett I will. Waiting for sale time!

Christine
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Susan
Raleigh, NC
8/10/2017
Kept in touch about delivery date updates.

Lloyd
Raleigh, NC
8/6/2017
We love the designers at Bassett and the products are all of quality! The designers do a great job helping you create your dream room/look. Best furniture company that we've used.

William
Raleigh, NC
8/6/2017
Customer did not leave a comment.

Lorraine
Raleigh, NC
8/3/2017
The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im still waiting for one of my pieces and its been about 8 weeks

Georgia
Raleigh, NC
8/3/2017
Customer did not leave a comment.

Melissa & Derek
Raleigh, NC
8/3/2017
Suzanne was great but forgot to order my extra pillowS. We ordered months ago ama our build delayed the delivery - now we need to wait for pillows that should have been ordered. Delivery guys were amazing!! Professional, very good at set up. Furniture quality was disappointing- several pieces has over apart, paint globs etc... when the customer service rep called to fix ( Lillian) her response was" I'm not surprised with such a big order" - just because I spent $25,000 shouldn't mean I would have more problem- that was not the right way to handle the lack of quality and manufacturing defects of furniture. Still tryin to settle bans correct problems!!!!! I would have rather her said sorry as. We will make it right - it just didn't set right with me that she Blamed the defects on my large order!

Elaine
Raleigh, NC
7/27/2017
Customer did not leave a comment.

Jennifer
Raleigh, NC
7/20/2017
Customer did not leave a comment.

Brian
Raleigh, NC
7/20/2017
Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and chair.

Angela
Raleigh, NC
7/19/2017
Customer did not leave a comment.

Wanda
Raleigh, NC
7/15/2017
Customer did not leave a comment.

Linda
Raleigh, NC
7/14/2017
Your updates of information concerning the delivery, the salesperson and the actual delivery were above average.

John & Roberta
Raleigh, NC
7/13/2017
We appreciate our sales person Izabella sitting down with us at her computer & planning a design for our bedroom.

Debra
Raleigh, NC
7/6/2017
Customer did not leave a comment.

Lila
Raleigh, NC
7/5/2017
Customer did not leave a comment.

Tyler & Laurie
Raleigh, NC
7/1/2017
Customer did not leave a comment.

Curtis & Clara
Raleigh, NC
6/29/2017
Great help with product selection, excellent service.

Hero
Raleigh, NC
6/29/2017
Thank you for sending me this survey so I can voice my opinion...I ordered a bedroom set and the headboard is defective (big scratch.) I have to take time off for another delivery - to replace.... AND I had to drive back to the store to show a picture of the defect. I'm not happy about that at all. Need Quality Control improvements. Best Regards, Hero Joyner

Bassett Response:  
The headboard was damaged during delivery and we have ordered a new headboard for the client.

Annie
Raleigh, NC
6/29/2017
We purchased our Beckham sectional three years ago and having only two adult people using it mainly in the evening we had to replace the worn fabric on it after only a year and a half. We are very disappointed in the fabric that the sales person told us was very good for wear. This same sectional is still in your store and now has worn fabric on it also. We had to buy new fabric at full price with no discount when asked! We will most likely never buy furniture again from Bassett!

Bassett Response:  
We feel the fabric is performing to factory standards. This standard is reflected in the floor model.

Nyahanga
Raleigh, NC
6/27/2017
I ordered dinning chairs and table that did not fit well in my dinning room due to the colors. Less than a week of delivery I called to return or exchange only the 8 chairs and was going to be charged $500 restocking and delivery fees. I do understand the delivery charge. However I don't think it's fair that I am stock with chair colors that don't match my dinning area because your restock fee is too much. I think this is a reap off.

Bassett Response:  
We are sorry, the chairs are not returnable, per our terms and conditions the client signed. Offered 15% restocking fee as a resolution. The chairs matched the set, client stated they simply did not like the chairs.

Karren
Raleigh, NC
6/22/2017
The sales person was great to work with however I am disappointed in the quality of my Beckham sofa as it came dirty and dented in. There is not padding on the back side of the sofa so you can clearly see the wood indent on the fabric. There was also extra padding on the front seams where there shouldn't be. We had someone come to the house to evaluate 2 weeks ago and have not heard back or gotten any resolution on the issues.

Leah
Raleigh, NC
6/19/2017
Customer did not leave a comment.

Robert
Raleigh, NC
6/16/2017
After the initial delivery of damaged furniture excellent things happened. Tonya is customer service quickly resolved my problem. She is professional and efficient. The delivery team on the 16th did a wonderful job They stayed until everything was just right. Great job.

Daniel
Raleigh, NC
6/16/2017
Customer did not leave a comment.

Erica
Raleigh, NC
6/15/2017
Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

Mel & Carol
Raleigh, NC
6/15/2017
Customer did not leave a comment.

John
Raleigh, NC
6/9/2017
Customer did not leave a comment.

Janet
Raleigh, NC
6/8/2017
Customer did not leave a comment.

Beverly
Raleigh, NC
6/2/2017
Customer did not leave a comment.

Gene
Raleigh, NC
6/2/2017
It took 2 months to resolve a product issue and the sales staff was checked out.

Bassett Response:  
The customer purchased a floor model and one month after the purchased realized the leaf did not fit properly. We have worked with the customer to resolve.

Matt & Marisa
Raleigh, NC
6/2/2017
Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

Cherly
Raleigh, NC
6/1/2017
Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

Bridgett
Raleigh, NC
6/1/2017
My sales lady was fantastic! She made the process and fun and I will return for other furniture in the near further. All around great experience!

Carl
Raleigh, NC
6/1/2017
Pam Ericson is the best

Lisa
Raleigh, NC
6/1/2017
Everything has been wonderful and we do love the couch. However there is a piece of the frame that is bent. I have contacted the local store and sent pictures. I am waiting to hear back

Bassett Response:  
We have scheduled a service technician to visit the customers home and correct the customers concerns.

David
Raleigh, NC
5/28/2017
We look forward to future purchases at your store. Thank you for great customer service.

David
Raleigh, NC
5/28/2017
We look forward to making future purchases. Your delivery crew were awesome. Great communication on delivery date and time. They we right on with the time of delivery. Both men were very professional, polite took a lot of pride and time in the delivery of our queen sleeper sofa. Best experience ever!!! Thank you!!!

Kush
Raleigh, NC
5/28/2017
Great sales experience. Painless delivery process.

Nereida
Raleigh, NC
5/25/2017
We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love buying from Bassett. Having someone take care of us as she does makes it a fabulous experience.

Norman
Raleigh, NC
5/25/2017
Customer did not leave a comment.

Joel
Raleigh, NC
5/25/2017
This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our new living room. Thank Gil for his help. Zenith did a great job of bringing the sectional into the house and setting it up. Joel and Carolyn Moulin

Stephen
Raleigh, NC
5/25/2017
The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions which were rather helpful. The delivery people were very professional and accommodative to our needs. Great quality product.

Scott
Raleigh, NC
5/25/2017
Customer did not leave a comment.

Monica
Raleigh, NC
5/22/2017
From start to finish - the sales person that took my order over the phone (instead of redirecting me to the website) to the red carpet delivery (on time) & quick set up! The great service made me look at other pieces I want to add to my home from Bassett!

Becky & George
Raleigh, NC
5/19/2017
Customer did not leave a comment.

Duncan
Raleigh, NC
5/15/2017
Charge the correct price for the item ordered and order the product that the customer wanted in the beginning. (Do not tell the customer that they did not order what they indeed had!) Teach all employees how to price their products.

Bassett Response:  
We are sorry that the experience was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.
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