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In Store Makeover Experts

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Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

455
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 455
    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    6/16/2016 • Anna

    Customer did not leave a comment.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    8/7/2015 • Sarah

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    2/18/2017 • Mary

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    9/10/2015 • Peter

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    9/16/2016 • Martha

    All the above!

    11/19/2015 • Lee

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    2/21/2015 • Morgan

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    12/2/2015 • Frances

    Customer did not leave a comment.

    6/6/2015 • Joan

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    5/25/2016 • Micah

    Customer did not leave a comment.

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    5/4/2016 • Steven

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    2/26/2015 • Faye

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    5/11/2017 • Terri

    Customer did not leave a comment.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    11/18/2016 • Bonnie

    Was very please with the whole process.

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    6/4/2015 • Howard W

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    3/29/2015 • Nancy

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    4/16/2015 • Walter

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    4/7/2016 • Doris

    Everything!

    11/3/2016 • Kathy

    Loved working with Izabella!

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    3/11/2015 • Martha

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    2/9/2015 • Karen

    Customer service and product quality.

    1/25/2017 • Wade

    Customer did not leave a comment.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    8/20/2016 • Cary

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    4/27/2017 • Sean

    Customer did not leave a comment.

    12/17/2016 • Jill

    Customer did not leave a comment.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    11/20/2015 • Mike

    Customer did not leave a comment.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    4/28/2016 • Joanne

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/14/2015 • Frank

    Delivery

    12/18/2015 • Drew

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    4/18/2015 • William

    Customer did not leave a comment.

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    11/10/2016 • Angelia

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    10/19/2016 • Myra

    Customer did not leave a comment.

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    2/18/2017 • Thomas

    Customer did not leave a comment.

    3/12/2016 • Gary

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    11/14/2015 • Lela

    Good good communication regarding delivery.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    1/15/2016 • Jim

    Delivery was done well.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    12/22/2016 • Patti

    Customer did not leave a comment.

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    4/14/2016 • Angela

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    1/19/2016 • Lelia

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    9/24/2015 • Peter

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    4/20/2016 • Julia

    Customer did not leave a comment.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    1/15/2015 • Dakota

    Customer did not leave a comment.

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    2/18/2015 • Jon

    Customer did not leave a comment.

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    2/14/2016 • Kent

    Customer did not leave a comment.

    11/23/2016 • Emily

    Customer did not leave a comment.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    5/1/2015 • Cecil

    Everything

    11/23/2016 • Barb

    Customer did not leave a comment.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    10/1/2016 • Anastasia

    Very professional

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    7/30/2015 • Judy

    Attitude and good service

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    7/18/2015 • Richard

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    4/24/2015 • Betty

    Good communication.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    2/18/2015 • Jill

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    11/27/2015 • Constance

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    8/13/2015 • Diana

    Customer did not leave a comment.

    2/18/2016 • Lois

    Customer did not leave a comment.

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    12/30/2014 • Brent

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    11/24/2016 • Paul

    great service without the pressure

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    3/17/2016 • Brooke

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    6/29/2015 • Chris

    Customer did not leave a comment.

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    5/4/2017 • Mark

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    2/2/2017 • Megan

    Customer did not leave a comment.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    12/1/2016 • Martha

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    3/5/2015 • Dakota

    Customer did not leave a comment.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    8/10/2016 • Cary

    Customer did not leave a comment.

    4/28/2016 • Tamara

    Customer did not leave a comment.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    8/28/2015 • Brian

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    10/21/2016 • Dannice

    Everything

    4/3/2016 • Mary

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    2/17/2017 • Claire

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

Read All Reviews for this Store
455 Customer Reviews
4.35 out of 5 stars



101-150 OF 455 CUSTOMER REVIEWS
sorted by date

Jooyun
Raleigh, NC
10/14/2016
Whenever funiture come to my house it can with defects. Not satisfied at all

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Sharon
Raleigh, NC
10/7/2016
Customer did not leave a comment.

Bassett Response:  
We are trying to reach customer so we can learn about their experience.

Jane
Raleigh, NC
10/7/2016
Wrong lamps were ordered. Having trouble getting consistent communication with my sales representative. Was not told that I had to have everything cleared from my room where furniture was being placed and that the delivery men could not help me move anything so new bed could be set up.

Kinnard
Raleigh, NC
10/6/2016
Customer did not leave a comment.

Terry And Mike
Raleigh, NC
10/3/2016
Home delivery was excellent--professional efficient delivery men both times. Pat our salesperson was great to start, very helpful, with good ideas. Came to our home to make sure what we were ordering would fit. But she ordered our sectional incorrectly. Pat said we would have to speak with the store manager, and it was finally made right by Grant, the store manager, but took an additional month or so to get the new one, and we were surprised that NO ONE called to follow up to make sure we were satisfied. I guess Bassett's policy is: "sale made--we're done with you." It is quality furniture though, and we would purchase from Bassett again.

Haywood
Raleigh, NC
10/1/2016
Customer did not leave a comment.

Anastasia
Raleigh, NC
10/1/2016
Very professional

Martha
Raleigh, NC
9/23/2016
Customer did not leave a comment.

Jooyun
Raleigh, NC
9/23/2016
I purchased about$ 10000ib basset. But once the furniture artived i was so disappointed. My dresser wasn't ckesed well because delivery guys didn't take some package out .eveb i found it after they left. My night stand table also had problems. So the shop sent a technician but he didn't eorj properly at all .he made it more worse than before.the shop belive only what the technician reported. After i e mailed with pucture and video which i took my defect funiture. They accepted to replace. What a long process

Bassett Response:  
We have addressed the customers product concerns.

Elizabeth
Raleigh, NC
9/22/2016
I like that the furniture that we bought was made in America. I am disappointed that 3 out of 4 chairs that were delivered had noticeable defects. I would expect quality control to catch these flaws. The three chairs had either a chip of wood missing, a dent, or obvious scratch. You would expect to see those chairs in the clearance room, but not first quality.

Elizabeth
Raleigh, NC
9/20/2016
The buying experience was pleasant.The sales associate was very helpful during the fabric selection process. The sofa came faster than expected. It looks very nice in my den. Wish there was some kind of fabric protection for the furniture. Very happy.

Martha
Raleigh, NC
9/16/2016
All the above!

Stefanie
Raleigh, NC
9/10/2016
Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt friendly and helpful. The couch looks great in our new home.

Deborah
Raleigh, NC
9/5/2016
Everything was great!

Donna
Raleigh, NC
9/2/2016
The sales person was helpful, not pushy and eager for us to make our own "right" choices. She presented ideas and options and left us to decide. Although it was almost closing time and I changed my mind a couple of times, she was patient and gave the impression she was there to help me make the right decision for our home.

Jay
Raleigh, NC
9/1/2016
The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

Jane
Raleigh, NC
9/1/2016
Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also excellent. I am very pleased with my new sofa and pillows.

Shauna & Josh
Raleigh, NC
9/1/2016
From start to finish it was an amazing and easy order.

Arvette
Raleigh, NC
8/25/2016
Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by staff during, and after ordering, an delivery process. Prompt, courteous, reliable, and efficient home delivery service provided. Product quality is superior to average similar items offered elsewhere

Jonathan
Raleigh, NC
8/25/2016
Customer did not leave a comment.

Cary
Raleigh, NC
8/20/2016
Customer did not leave a comment.

Linda
Raleigh, NC
8/19/2016
We are disappointed and will never purchase a Bassett product again. The chairs are poorly made . The quality is poor and cheap - plastic thread sticking out, top stitching instead of cording on the arms. Honestly, it is the cheap top stitching on the glider rocker that truly surprises and disappoints me. There are no arm protectors, nor head protectors. We are sick about this because already the life of the chairs is decreased. We called Bassett to ask about having this done and were told they would check and get back with us. No one has called . That was seven days ago. One chair was damaged before arrival and the pedestal and swivel mechanisms were bent. A repairman came out and verified that and ordered new ones. We are now waiting for those parts to come and be replaced. We are afraid to use that chair because we do not want to make the damage worse. The selection of fabric at the Bassett store was very sparse. We are disappointed and will not ever buy Bassett again. Never!

Bassett Response:  
Unfortunately, the swivel base on the recliner was damaged during delivery and we are replacing the base. The characteristics of the recliner in the customers home are the same as the recliner on the store floor from which the customer ordered. The recliner the customer purchased does not come with arm covers or a head rest.

Jean
Raleigh, NC
8/18/2016
You are in the process of correcting the problems with the furniture with little hassle. You design consultant was good a picking fabrics that complimented and satisfied my goal.

Kathryn
Raleigh, NC
8/18/2016
Customer did not leave a comment.

Dan
Raleigh, NC
8/18/2016
Delivery experience was not great. They claimed to have no felt pads to protect the floor. We gave them some (white) not brown. After they left we noticed there were brown pads on the piece. I had to change them. they did not have a great attitude.

Bassett Response:  
Our delivery partner contacted the client and apologized for the experience. They will use the feedback to improve the delivery experience.

Edward
Raleigh, NC
8/18/2016
Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and efficient. Company kept us in the loop in regards to completion/delivery date. Delivery men were polite, careful about entering home and ON TIME.

Cathy
Raleigh, NC
8/18/2016
Patricia green great sales person, very helpful

Cathy
Raleigh, NC
8/18/2016
Patricia green great sales person, very helpful

Calvin
Raleigh, NC
8/17/2016
Customer did not leave a comment.

David
Raleigh, NC
8/17/2016
Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well. All around, very positive experience.

Ann Marie
Raleigh, NC
8/17/2016
Customer did not leave a comment.

Bonnie
Raleigh, NC
8/16/2016
Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big furniture through my house. Keep these guys! Bonnie :-)

Frank
Raleigh, NC
8/12/2016
We ordered a loveseat, chair, ottoman, and recliner. The chair and recliner came through with obvious construction mistakes that should have been caught before leaving the factory. After spending what we consider considerable money, I do not feel that I should have to be your quality control. If there were this many mistakes that I could see what is hidden. We are very disappointed with your product and would not recommend Bassett without a lot of conditions. Not at all what I expected from your company.

Bassett Response:  
The customer is correct. These items should have never gotten to the customers home. We have replaced the customers items and we are reviewing this with our quality team.

Michael
Raleigh, NC
8/11/2016
The entire experience of purchasing through delivery was excellent. I do want to especially compliment the delivery guys. They were great and very professional with attention to every detail of carrying in the furniture, unwrapping and setting it up.

Deb And Terry
Raleigh, NC
8/11/2016
Our chair Was delivered damaged. I know how a brand new DAMAGED chair. Yes someone came out to fix it but for the price paid new should mean in perfect condition. If I wanted damaged goods I could have shopped at Rooms to Go. Deb Pickett 609-774-3818

Bassett Response:  
The recliner base does wobble. We have ordered a replacement base and will install.

Curtis
Raleigh, NC
8/10/2016
I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent young lady that was very helpful with choices and color selections.

Jean
Raleigh, NC
8/10/2016
replace furniture when damaged

Bassett Response:  
The customer had multiple items damaged upon delivery. We apologized and have addressed the product concerns to the customers satisfaction.

Cary
Raleigh, NC
8/10/2016
Customer did not leave a comment.

Susan
Raleigh, NC
8/10/2016
Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She made our shopping experience pleasant and rewardingly!

Shelby
Raleigh, NC
8/6/2016
I whole experience was great! From start to finish.

Megan
Raleigh, NC
8/6/2016
Customer did not leave a comment.

Bassett Response:  
We followed up with customer on low rating. We found the incorrect bed was ordered and we have ordered a replacement and will expedite quickly.

Brenda & Neil
Raleigh, NC
8/5/2016
We like what we got but the finish was not up to the standard of the displayed items in the store. The local store is working on a resolution.

Bassett Response:  
We are working with the customer to resolve the customers concerns.

Todd
Raleigh, NC
8/5/2016
I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery charge on a bed. She was very helpful and we ordered the bed and paid for it but preferred to pick it up at that store when it arrived. I want to commend your salesperson for bending the rules to allow me to bring my truck and trailer to pick up this wonderful bed frame, my wife loves it and so do I. So, just remember some of us with beer budgets and champagne taste want to own your furniture but cant afford to have it delivered at a flat rate that high and pay your asking price too. Your sales associate made it possible for us to get what we wanted, the way that worked for us, and that's what you did really well this time...

James
Raleigh, NC
8/4/2016
The Skylar sectional sofa I bought in January is beginning to sink in the middle of the seats. Poorly constructed for the 1700.00 I paid for it. I will not be purchasing anything else from Bassett. Your prices are equal to or greater than Ethan Allen but your quality is sadly lacking. Regards , James Born

Bassett Response:  
The customer purchase a floor sample. Floor samples prices are reduced and are not covered under warranty.

Ric
Raleigh, NC
7/28/2016
Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to a professional delivery crew. Well done.

Robert
Raleigh, NC
7/28/2016
Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when promised and the delivery was quick and professional.

Myrna
Raleigh, NC
7/27/2016
Help to decide color of fabric and wood

Tyrus
Raleigh, NC
7/27/2016
Our experience this time as with our other purchases has always been positive!

Richard
Raleigh, NC
7/21/2016
Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great experience. Delivery guys were the best in our 25 years of various furniture purchase/delivery experience. VERY impressed with Bassett!

Megan
Raleigh, NC
7/14/2016
Much better customer service is needed over the phone. I had to call multiple times and spoke to multiple staff members and was reassured that my products would be delivered on a certain date. I called 3 days before the expected delivery date to be told that I was not going to be receiving my products on that date and that I needed to schedule a multiple order. It would have been nice had one of the many staff members I spoke to on the phone, let me know about this option, instead of having to call you guys to find out last minute.

Bassett Response:  
Expectation of delivery was set by a designer at a different location. We have followed up with the customer to offer our apology
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