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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

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491
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 491
    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    4/14/2016 • Angela

    Customer did not leave a comment.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    11/10/2016 • Angelia

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    2/21/2015 • Morgan

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    7/5/2017 • Lila

    Customer did not leave a comment.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    5/4/2016 • Steven

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    11/24/2016 • Paul

    great service without the pressure

    1/27/2015 • Chris

    Customer did not leave a comment.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    10/22/2015 • Sam

    Customer did not leave a comment.

    2/9/2015 • Karen

    Customer service and product quality.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    9/16/2016 • Martha

    All the above!

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    4/16/2015 • Walter

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    5/1/2015 • Cecil

    Everything

    6/16/2017 • Daniel

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    11/18/2016 • Bonnie

    Was very please with the whole process.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    5/4/2017 • Kevin

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    8/7/2015 • Sarah

    Customer did not leave a comment.

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    7/15/2017 • Wanda

    Customer did not leave a comment.

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    3/14/2015 • Frank

    Delivery

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    1/15/2016 • Jim

    Delivery was done well.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    2/17/2017 • Claire

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    10/19/2016 • Myra

    Customer did not leave a comment.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    8/13/2015 • Diana

    Customer did not leave a comment.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    2/10/2017 • Don

    Customer did not leave a comment.

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    7/6/2017 • Debra

    Customer did not leave a comment.

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    4/7/2016 • Doris

    Everything!

    11/14/2015 • Lela

    Good good communication regarding delivery.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    4/27/2017 • Sean

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    7/19/2017 • Angela

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    1/25/2017 • Wade

    Customer did not leave a comment.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    7/18/2015 • Richard

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    11/19/2015 • Lee

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    3/4/2017 • Terri

    Picked up mirror at store

    2/18/2015 • Jon

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    3/12/2016 • Gary

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    4/18/2015 • William

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    6/29/2015 • Chris

    Customer did not leave a comment.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    11/23/2016 • Emily

    Customer did not leave a comment.

    3/11/2015 • Martha

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    10/1/2015 • Sarah

    Customer did not leave a comment.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    6/6/2015 • Joan

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    12/1/2016 • Martha

    Customer did not leave a comment.

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    10/21/2016 • Dannice

    Everything

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    1/13/2017 • Linda

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    2/2/2017 • Megan

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    6/9/2017 • John

    Customer did not leave a comment.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    11/3/2016 • Kathy

    Loved working with Izabella!

    10/1/2016 • Anastasia

    Very professional

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    12/2/2015 • Frances

    Customer did not leave a comment.

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    12/10/2015 • Kevin

    Customer did not leave a comment.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    2/11/2016 • Cecil

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    9/23/2016 • Martha

    Customer did not leave a comment.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    8/28/2015 • Brian

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    4/9/2015 • Laurie

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    2/18/2017 • Mary

    Customer did not leave a comment.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    9/10/2015 • Peter

    Customer did not leave a comment.

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    6/8/2017 • Janet

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    2/2/2015 • Barbara

    Customer did not leave a comment.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    6/16/2016 • Thomas

    Customer did not leave a comment.

    3/29/2015 • Nancy

    Customer did not leave a comment.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    5/4/2017 • Mark

    Customer did not leave a comment.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    1/27/2015 • Barbara

    Customer did not leave a comment.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    6/23/2016 • Kristina

    Customer did not leave a comment.

    4/24/2015 • Betty

    Good communication.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    4/28/2016 • Joanne

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    8/10/2016 • Cary

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    5/11/2017 • Terri

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    11/27/2015 • Constance

    Customer did not leave a comment.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    6/16/2016 • Anna

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    12/17/2016 • Jill

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    4/28/2016 • Tamara

    Customer did not leave a comment.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    5/25/2017 • Norman

    Customer did not leave a comment.

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    11/20/2015 • Mike

    Customer did not leave a comment.

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    8/20/2016 • Cary

    Customer did not leave a comment.

    9/24/2015 • Peter

    Customer did not leave a comment.

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    3/5/2015 • Dakota

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    6/2/2017 • Beverly

    Customer did not leave a comment.

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    6/1/2017 • Carl

    Pam Ericson is the best

    4/6/2017 • Loretta

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    4/2/2015 • Dakota

    Customer did not leave a comment.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    5/19/2016 • Nancy

    Customer did not leave a comment.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    12/30/2014 • Brent

    Customer did not leave a comment.

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    10/28/2016 • Charlie

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    2/18/2016 • Lois

    Customer did not leave a comment.

    2/18/2015 • Jill

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    2/18/2017 • Thomas

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

Read All Reviews for this Store
491 Customer Reviews
4.35 out of 5 stars



101-150 OF 491 CUSTOMER REVIEWS
sorted by date

Binaya
Raleigh, NC
12/1/2016
There were a few ball bearings out on the floor from wheels of the storage compartment piece of the sectional. I am not sure if it came out during delivery or before.

Paul
Raleigh, NC
11/24/2016
great service without the pressure

Barb
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Emily
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Rhonda & Mason
Raleigh, NC
11/23/2016
Customer did not leave a comment.

Catherine
Raleigh, NC
11/18/2016
Very happy with over all experience,would do it again.Thanks

Bonnie
Raleigh, NC
11/18/2016
Was very please with the whole process.

Malathia
Raleigh, NC
11/18/2016
Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us well on some size issues and making sure that we were satisfied. Thank you Mary Drum for your help. Bala and Malathi

Michael
Raleigh, NC
11/18/2016
The design group was great and took the time to let us think about our choices. Delivery was on time and set up was quick.

Debra
Raleigh, NC
11/13/2016
Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I thought I bought. It is not comfortable and hopefully with time will get broken in. The back is too low and my feet don't touch the floor. It is a quality product in fabric and how it is built.

Darlene
Raleigh, NC
11/12/2016
The craftsman ship of your sofas

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Douglas
Raleigh, NC
11/10/2016
Customer did not leave a comment.

Kim
Raleigh, NC
11/10/2016
Issue with quality requiring a service visit. Felt a bit rushed with sales process because of volume of customers. Would like to see online items(value sofas) in the store to compare. Who buys a sofa without sitting in it???

Pete & Patrice
Raleigh, NC
11/10/2016
The last product (end table) delivered was repaired once, then replace. The replacement table was still not satisfactory. Waiting to receive a totally different table. The product was definitely not comparable to the floor model in the store. I was disappointed with this product. All other items meet our expectations.

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Linda
Raleigh, NC
11/10/2016
If I didn't have a sales rep that I knew from shopping previously at Bassett and asked for her, I do not believe anyone would have assisted me. I was in the store twice for 30 minutes or more each time with NO one asking me if they could help. Also after my order was placed, the 30 day delivery seemed to disappear! It was actually 45 days waiting and then I had to call to find out what was going on. And I spent over $20,000. The delivery company scheduling lacks big time!

Decine
Raleigh, NC
11/10/2016
I was extremely disappointed working with sales person Donna and also with the less-than-friendly response from the store manager when we had a problem, I will never work with Bassett.

Bassett Response:  
We are sorry that the product was not to the customer's liking or expectations. Our company cares about the customer experience. We have offered several resolutions for the customer.

Janet
Raleigh, NC
11/10/2016
Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece of furniture that has not been delivered and it is going on 6 weeks since I ordered it.

Bill And Kathy
Raleigh, NC
11/10/2016
Customer did not leave a comment.

Angelia
Raleigh, NC
11/10/2016
Customer did not leave a comment.

Joshua
Raleigh, NC
11/9/2016
Customer did not leave a comment.

Betty Jo
Raleigh, NC
11/9/2016
Your design professionals can be more personable and not be all about the sale or talk negatively about other furniture stores.

Bassett Response:  
We are sorry that the experience was not to the customer's liking or expectations.

Edward
Raleigh, NC
11/5/2016
I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so awesome to look at a face as you're describing things that are both out of your vocabulary and such a large investment and just KNOW they have figured out exactly what you are trying to say. Add to that the confidence to be the "tie breaker" when my husband and have different opinions.... I have no words for that. I am so glad I listened to his advice on pillow options and fabric choices. The delivery guys were awesome! Ahead of schedule and accommodating. The quality is great but that was a known factor because the bedroom furniture we bought 15 years ago told us what to expect.

Patricia
Raleigh, NC
11/3/2016
The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery window. I was not notified that they would be late.

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Kathy
Raleigh, NC
11/3/2016
Loved working with Izabella!

Margaret
Raleigh, NC
11/2/2016
Customer did not leave a comment.

Charlie
Raleigh, NC
10/28/2016
Customer did not leave a comment.

Bob And Kim
Raleigh, NC
10/27/2016
Customer did not leave a comment.

Jerrae
Raleigh, NC
10/21/2016
The furniture did not have the floor caps and it took a few weeks to get them.

Dannice
Raleigh, NC
10/21/2016
Everything

Myra
Raleigh, NC
10/19/2016
Customer did not leave a comment.

Sue
Raleigh, NC
10/19/2016
Easy purchase, amazing delivery... Very efficient. Hopefully the response concerning the tear in my sofa will be just as quick.

Bassett Response:  
We are repairing the tear for the customer and will follow up with the customer after service has been completed.

Helene
Raleigh, NC
10/19/2016
I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me has about 8 things wrong with it. The couch, love seat, ottoman and rug are all perfect. I do have someone coming on Friday to look at the chair but I am guessing you will be replacing the chair. What you did really well was to keep me posted about the status of the furniture. The delivery company is absolutely amazing. Be sure to keep that company.

Jennifer
Raleigh, NC
10/17/2016
My bed came and right after it was delivered I noticed the foot board was broken (wood was cracked/snapped). I immediately started calling and leaving messages. IT took 5 days for me to actually find the correct person. They were supposed to come today to fix the bed (I want to replace the broken part but was told that they needed to got through the steps). They confirmed the appointment which was to occur before 4 today (it's now 4:16). It should not take this long or be this much work on my part to get a part replaced.

Bassett Response:  
The bed was damaged in delivery. We have ordered a new bed and are expediting it to the customer. We will follow up after delivery to ensure the customer is satisfied.

Arrel
Raleigh, NC
10/14/2016
We were very satisfied with everything, beginning to end. Thanks so much.

Rita
Raleigh, NC
10/14/2016
Customer did not leave a comment.

Oneal
Raleigh, NC
10/14/2016
The staff at Bassett made us feel like we were family not just a costumer. They answered all our questions and phone with a smile and a happy voice. We have really enjoyed our furniture and hope to for a long time.

Jooyun
Raleigh, NC
10/14/2016
Whenever funiture come to my house it can with defects. Not satisfied at all

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Sharon
Raleigh, NC
10/7/2016
Customer did not leave a comment.

Bassett Response:  
We are trying to reach customer so we can learn about their experience.

Jane
Raleigh, NC
10/7/2016
Wrong lamps were ordered. Having trouble getting consistent communication with my sales representative. Was not told that I had to have everything cleared from my room where furniture was being placed and that the delivery men could not help me move anything so new bed could be set up.

Kinnard
Raleigh, NC
10/6/2016
Customer did not leave a comment.

Terry And Mike
Raleigh, NC
10/3/2016
Home delivery was excellent--professional efficient delivery men both times. Pat our salesperson was great to start, very helpful, with good ideas. Came to our home to make sure what we were ordering would fit. But she ordered our sectional incorrectly. Pat said we would have to speak with the store manager, and it was finally made right by Grant, the store manager, but took an additional month or so to get the new one, and we were surprised that NO ONE called to follow up to make sure we were satisfied. I guess Bassett's policy is: "sale made--we're done with you." It is quality furniture though, and we would purchase from Bassett again.

Haywood
Raleigh, NC
10/1/2016
Customer did not leave a comment.

Anastasia
Raleigh, NC
10/1/2016
Very professional

Martha
Raleigh, NC
9/23/2016
Customer did not leave a comment.

Jooyun
Raleigh, NC
9/23/2016
I purchased about$ 10000ib basset. But once the furniture artived i was so disappointed. My dresser wasn't ckesed well because delivery guys didn't take some package out .eveb i found it after they left. My night stand table also had problems. So the shop sent a technician but he didn't eorj properly at all .he made it more worse than before.the shop belive only what the technician reported. After i e mailed with pucture and video which i took my defect funiture. They accepted to replace. What a long process

Bassett Response:  
We have addressed the customers product concerns.

Elizabeth
Raleigh, NC
9/22/2016
I like that the furniture that we bought was made in America. I am disappointed that 3 out of 4 chairs that were delivered had noticeable defects. I would expect quality control to catch these flaws. The three chairs had either a chip of wood missing, a dent, or obvious scratch. You would expect to see those chairs in the clearance room, but not first quality.

Elizabeth
Raleigh, NC
9/20/2016
The buying experience was pleasant.The sales associate was very helpful during the fabric selection process. The sofa came faster than expected. It looks very nice in my den. Wish there was some kind of fabric protection for the furniture. Very happy.

Martha
Raleigh, NC
9/16/2016
All the above!

Stefanie
Raleigh, NC
9/10/2016
Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt friendly and helpful. The couch looks great in our new home.

Deborah
Raleigh, NC
9/5/2016
Everything was great!
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