Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

594
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 594
    11/23/2016 • Barb

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    11/27/2015 • Constance

    Customer did not leave a comment.

    12/14/2017 • Nereida

    We have worked with Donna over many of our furnishings and we are very happy with her and all her help...

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    10/12/2017 • Alicia

    Customer did not leave a comment.

    4/28/2016 • Joanne

    Customer did not leave a comment.

    11/16/2017 • Debbie

    Customer did not leave a comment.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    1/3/2018 • Natalia & Dan

    Customer did not leave a comment.

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    6/9/2017 • John

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    2/17/2017 • Claire

    Customer did not leave a comment.

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    4/27/2017 • Sean

    Customer did not leave a comment.

    11/5/2017 • Sarah

    We LOVE our new sectional! It's beautiful and high quality and exactly what we wanted. The delivery...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    8/28/2015 • Brian

    Customer did not leave a comment.

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    11/2/2016 • Margaret

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    4/6/2017 • Loretta

    Customer did not leave a comment.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    11/9/2017 • Shirley

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    5/25/2016 • Micah

    Customer did not leave a comment.

    1/5/2018 • Abdelhakeem

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    1/11/2018 • Jo

    Listening to "how" my family lives and coming up with ideas that fit the style AND the budget....

    3/29/2015 • Nancy

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    10/11/2017 • Jessica

    I had a pleasant experience from entering the sales center up through delivery. All staff was friendly,...

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    6/6/2015 • Joan

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    9/16/2016 • Martha

    All the above!

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    5/4/2017 • Kevin

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    6/8/2016 • Deborah

    Customer did not leave a comment.

    11/2/2017 • Lynn

    The rug we ordered is still not here after a couple of months with no communication on ETA.

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    9/24/2015 • Colette

    make good furniture :)

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    12/30/2014 • Brent

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    10/28/2016 • Charlie

    Customer did not leave a comment.

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    11/24/2016 • Paul

    great service without the pressure

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    7/27/2017 • Elaine

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    9/7/2017 • Deborah

    Customer did not leave a comment.

    1/25/2017 • Wade

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    12/27/2017 • Paula

    Customer did not leave a comment.

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    11/15/2017 • Lynne

    Customer did not leave a comment.

    8/7/2015 • Sarah

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    10/5/2017 • Chuck & Mary Jo

    Customer did not leave a comment.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    6/23/2016 • Ken

    Service, delivery and product are all above average

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    2/26/2015 • Faye

    Customer did not leave a comment.

    11/23/2017 • Richard

    Customer did not leave a comment.

    8/6/2017 • William

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    2/18/2015 • Jill

    Customer did not leave a comment.

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    7/6/2017 • Debra

    Customer did not leave a comment.

    11/2/2017 • Alicia

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    10/26/2017 • Kirk & Melissa

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    7/9/2015 • Melissa

    Customer did not leave a comment.

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    2/9/2015 • Karen

    Customer service and product quality.

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    4/18/2015 • William

    Customer did not leave a comment.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    5/25/2017 • Norman

    Customer did not leave a comment.

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    7/5/2017 • Lila

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    3/17/2016 • Brooke

    Customer did not leave a comment.

    1/15/2016 • Jim

    Delivery was done well.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    12/21/2017 • Sheila

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    11/15/2017 • Bob

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    10/4/2017 • Susan

    Molli Young helped us design the perfect bed. The delivery team was outstanding particularly the men who...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    7/19/2017 • Angela

    Customer did not leave a comment.

    1/4/2018 • Maxine

    Customer did not leave a comment.

    2/18/2015 • Jon

    Customer did not leave a comment.

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    12/29/2017 • Nancy

    Everything was a very positive experience!!!

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    1/3/2018 • Lisa

    Delivery, customer service

    1/7/2018 • Michael

    Moli Young was able to help me find exactly what I was looking for. I was having hard time finding a...

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    1/10/2018 • Jorge

    Customer did not leave a comment.

    12/14/2017 • Grant

    Sales team was great although there was no room for negotiating the price, even if we paid cash. On the...

    8/10/2017 • Albert

    Customer did not leave a comment.

    1/15/2018 • Sharon Michael

    Molli and Jason were incredible to work with. Every time we came in, they made themselves available,...

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    2/2/2017 • Wendy

    Customer did not leave a comment.

    11/10/2017 • Wendell

    Assisting with decisions on materials without persuading. Follow through of sending material swatches....

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    9/10/2015 • Peter

    Customer did not leave a comment.

    11/24/2017 • Kayla

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    8/10/2016 • Cary

    Customer did not leave a comment.

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    9/27/2017 • Stephanie

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    3/14/2015 • Frank

    Delivery

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    3/12/2016 • Gary

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    3/11/2015 • Martha

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    5/11/2017 • Terri

    Customer did not leave a comment.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    2/18/2017 • Thomas

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    6/10/2015 • Dakota

    Customer did not leave a comment.

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    8/25/2017 • Amanda

    Customer did not leave a comment.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    10/15/2015 • Michelle

    the quality of your product

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    4/3/2016 • Mary

    Customer did not leave a comment.

    10/1/2016 • Anastasia

    Very professional

    7/18/2015 • Richard

    Customer did not leave a comment.

    2/18/2015 • Kyle

    The in store experience was impressive.

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    5/1/2015 • Cecil

    Everything

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    11/1/2017 • Linda

    Everything! Izabella our sales associate was so helpful (all 3 times we met with her while trying to...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    8/3/2017 • Georgia

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    9/24/2015 • Peter

    Customer did not leave a comment.

    12/27/2017 • Emily

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    10/5/2017 • Jeff

    I would have given the Home Delivery Experience a higher mark however, my leather chair was delivered...

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    12/17/2016 • Jill

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    4/7/2016 • Doris

    Everything!

    2/18/2017 • Mary

    Customer did not leave a comment.

    11/15/2017 • Freddy

    My salesperson Scott Webber was a tremendous help to me. The quality of our NC made furniture far...

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    10/22/2015 • Sam

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    4/9/2015 • Laurie

    Customer did not leave a comment.

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    4/28/2016 • Tamara

    Customer did not leave a comment.

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    9/26/2017 • Diane & Tom

    Donna foster was fantastic salesperson!

    12/21/2017 • Jonathan

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    8/17/2016 • Calvin

    Customer did not leave a comment.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    2/18/2016 • Lois

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    12/1/2016 • Martha

    Customer did not leave a comment.

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    10/13/2017 • Sigrid

    Our shopping experience was positive and we feel like we got a decent deal. The delivery experience was...

    12/28/2017 • Kevin & Marilia

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    8/10/2017 • Christine

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    1/11/2018 • Patricia

    Working with the sales staff to choose furnishings and materials for my living room.

    7/30/2015 • Judy

    Attitude and good service

    11/1/2017 • Sharon

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    6/8/2017 • Janet

    Customer did not leave a comment.

    10/27/2017 • Susan

    Our sales gal Isabella is awesome!!! Furniture delivery guys are so professional. My husband said they...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    9/11/2017 • Lorraine

    I love this place!!

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    2/2/2017 • Megan

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    5/4/2016 • Steven

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    9/5/2016 • Deborah

    Everything was great!

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    11/23/2016 • Emily

    Customer did not leave a comment.

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    12/27/2017 • Vickie

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    12/14/2017 • Sharon Michael

    The designers in the store were tremendous! Molli and Jason were extremely friendly, they had great...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    6/2/2017 • Beverly

    Customer did not leave a comment.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    7/15/2017 • Wanda

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    11/2/2017 • Philip

    Customer did not leave a comment.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    4/2/2015 • Dakota

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    11/20/2015 • Mike

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    3/5/2015 • Dakota

    Customer did not leave a comment.

    8/13/2015 • Diana

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    11/10/2016 • Angelia

    Customer did not leave a comment.

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    8/20/2016 • Cary

    Customer did not leave a comment.

    11/3/2016 • Kathy

    Loved working with Izabella!

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    10/1/2015 • Sarah

    Customer did not leave a comment.

    6/1/2017 • Carl

    Pam Ericson is the best

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    11/19/2015 • Lee

    Customer did not leave a comment.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    12/6/2017 • Patricia

    customer service is excellent on all fronts. I found the designers helpful with my fabric choices and...

    5/19/2016 • Nancy

    Customer did not leave a comment.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    12/21/2017 • Judith

    I have purchased numerous home furnishing items from Bassett for two different homes. The quality of the...

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    5/4/2017 • Mark

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    4/24/2015 • Betty

    Good communication.

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    1/27/2015 • Chris

    Customer did not leave a comment.

    6/16/2016 • Anna

    Customer did not leave a comment.

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    11/1/2017 • Joseph

    Izabella did a fantastic job helping us narrow down and hone in on what we wanted. After purchasing our...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    12/16/2017 • Vicki

    Izabella (Raleigh NC store) is amazing .... lovely to work with .... great ideas ... so helpful and fun...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    11/17/2017 • Barbara

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    3/4/2017 • Terri

    Picked up mirror at store

    4/16/2015 • Walter

    Customer did not leave a comment.

    12/28/2017 • Marc

    Customer did not leave a comment.

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    10/21/2016 • Dannice

    Everything

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

Read All Reviews for this Store
594 Customer Reviews
4.35 out of 5 stars



101-150 OF 594 CUSTOMER REVIEWS
sorted by date

Angela
Raleigh, NC
7/19/2017
Customer did not leave a comment.

Wanda
Raleigh, NC
7/15/2017
Customer did not leave a comment.

Linda
Raleigh, NC
7/14/2017
Your updates of information concerning the delivery, the salesperson and the actual delivery were above average.

John & Roberta
Raleigh, NC
7/13/2017
We appreciate our sales person Izabella sitting down with us at her computer & planning a design for our bedroom.

Debra
Raleigh, NC
7/6/2017
Customer did not leave a comment.

Lila
Raleigh, NC
7/5/2017
Customer did not leave a comment.

Tyler & Laurie
Raleigh, NC
7/1/2017
Customer did not leave a comment.

Curtis & Clara
Raleigh, NC
6/29/2017
Great help with product selection, excellent service.

Hero
Raleigh, NC
6/29/2017
Thank you for sending me this survey so I can voice my opinion...I ordered a bedroom set and the headboard is defective (big scratch.) I have to take time off for another delivery - to replace.... AND I had to drive back to the store to show a picture of the defect. I'm not happy about that at all. Need Quality Control improvements. Best Regards, Hero Joyner

Bassett Response:  
The headboard was damaged during delivery and we have ordered a new headboard for the client.

Annie
Raleigh, NC
6/29/2017
We purchased our Beckham sectional three years ago and having only two adult people using it mainly in the evening we had to replace the worn fabric on it after only a year and a half. We are very disappointed in the fabric that the sales person told us was very good for wear. This same sectional is still in your store and now has worn fabric on it also. We had to buy new fabric at full price with no discount when asked! We will most likely never buy furniture again from Bassett!

Bassett Response:  
We feel the fabric is performing to factory standards. This standard is reflected in the floor model.

Nyahanga
Raleigh, NC
6/27/2017
I ordered dinning chairs and table that did not fit well in my dinning room due to the colors. Less than a week of delivery I called to return or exchange only the 8 chairs and was going to be charged $500 restocking and delivery fees. I do understand the delivery charge. However I don't think it's fair that I am stock with chair colors that don't match my dinning area because your restock fee is too much. I think this is a reap off.

Bassett Response:  
We are sorry, the chairs are not returnable, per our terms and conditions the client signed. Offered 15% restocking fee as a resolution. The chairs matched the set, client stated they simply did not like the chairs.

Karren
Raleigh, NC
6/22/2017
The sales person was great to work with however I am disappointed in the quality of my Beckham sofa as it came dirty and dented in. There is not padding on the back side of the sofa so you can clearly see the wood indent on the fabric. There was also extra padding on the front seams where there shouldn't be. We had someone come to the house to evaluate 2 weeks ago and have not heard back or gotten any resolution on the issues.

Leah
Raleigh, NC
6/19/2017
Customer did not leave a comment.

Robert
Raleigh, NC
6/16/2017
After the initial delivery of damaged furniture excellent things happened. Tonya is customer service quickly resolved my problem. She is professional and efficient. The delivery team on the 16th did a wonderful job They stayed until everything was just right. Great job.

Daniel
Raleigh, NC
6/16/2017
Customer did not leave a comment.

Erica
Raleigh, NC
6/15/2017
Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

Mel & Carol
Raleigh, NC
6/15/2017
Customer did not leave a comment.

John
Raleigh, NC
6/9/2017
Customer did not leave a comment.

Janet
Raleigh, NC
6/8/2017
Customer did not leave a comment.

Beverly
Raleigh, NC
6/2/2017
Customer did not leave a comment.

Gene
Raleigh, NC
6/2/2017
It took 2 months to resolve a product issue and the sales staff was checked out.

Bassett Response:  
The customer purchased a floor model and one month after the purchased realized the leaf did not fit properly. We have worked with the customer to resolve.

Matt & Marisa
Raleigh, NC
6/2/2017
Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

Cherly
Raleigh, NC
6/1/2017
Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

Bridgett
Raleigh, NC
6/1/2017
My sales lady was fantastic! She made the process and fun and I will return for other furniture in the near further. All around great experience!

Carl
Raleigh, NC
6/1/2017
Pam Ericson is the best

Lisa
Raleigh, NC
6/1/2017
Everything has been wonderful and we do love the couch. However there is a piece of the frame that is bent. I have contacted the local store and sent pictures. I am waiting to hear back

Bassett Response:  
We have scheduled a service technician to visit the customers home and correct the customers concerns.

David
Raleigh, NC
5/28/2017
We look forward to future purchases at your store. Thank you for great customer service.

David
Raleigh, NC
5/28/2017
We look forward to making future purchases. Your delivery crew were awesome. Great communication on delivery date and time. They we right on with the time of delivery. Both men were very professional, polite took a lot of pride and time in the delivery of our queen sleeper sofa. Best experience ever!!! Thank you!!!

Kush
Raleigh, NC
5/28/2017
Great sales experience. Painless delivery process.

Nereida
Raleigh, NC
5/25/2017
We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love buying from Bassett. Having someone take care of us as she does makes it a fabulous experience.

Norman
Raleigh, NC
5/25/2017
Customer did not leave a comment.

Joel
Raleigh, NC
5/25/2017
This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our new living room. Thank Gil for his help. Zenith did a great job of bringing the sectional into the house and setting it up. Joel and Carolyn Moulin

Stephen
Raleigh, NC
5/25/2017
The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions which were rather helpful. The delivery people were very professional and accommodative to our needs. Great quality product.

Scott
Raleigh, NC
5/25/2017
Customer did not leave a comment.

Monica
Raleigh, NC
5/22/2017
From start to finish - the sales person that took my order over the phone (instead of redirecting me to the website) to the red carpet delivery (on time) & quick set up! The great service made me look at other pieces I want to add to my home from Bassett!

Becky & George
Raleigh, NC
5/19/2017
Customer did not leave a comment.

Duncan
Raleigh, NC
5/15/2017
Charge the correct price for the item ordered and order the product that the customer wanted in the beginning. (Do not tell the customer that they did not order what they indeed had!) Teach all employees how to price their products.

Bassett Response:  
We are sorry that the experience was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Norman
Raleigh, NC
5/11/2017
We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was great. The employees at the store were very helpful and the delivery service is the best,

Terri
Raleigh, NC
5/11/2017
Customer did not leave a comment.

Beverly
Raleigh, NC
5/11/2017
I also ordered a mirror that was to be delivered to the store and was expected to get there much sooner than i was to receive couch. Have couch and loving it. However have still not received call that mirror is in. Called and then later dropped by the store and each time told it was in warehouse and should be at store the following Tuesday. But then it wasn't. Planning to go by again within next few days and if still not there then demanding a refund. Sales person great, delivery people great, couch great but everything else not so much.

Marshall
Raleigh, NC
5/11/2017
Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were very patient with me and moved furniture into three configurations to did the right 'look'. Thank you!

Matt & Laura
Raleigh, NC
5/11/2017
Customer did not leave a comment.

Tom
Raleigh, NC
5/11/2017
Customer service and delivery personnel were very professional

Karen & Brian
Raleigh, NC
5/11/2017
We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time to explain and show us the differences in all the sofas Bassett has to offer. She patiently helped us "build" our custom sofas and I had total confidence in her advice. Also, the whole Bassett delivery process is the best. The people at Zenith really know what they're doing, from the professional scheduling staff to the friendly and on-time delivery people. Great experience from start to finish!

Willie
Raleigh, NC
5/11/2017
Great help in finding furniture that best fit the room space. Also great help in coordinating colors. Many thanks to Pamela.

Carly
Raleigh, NC
5/11/2017
Your price point is a little high, but so far the couch has been worth it.

Ron And Dorothy
Raleigh, NC
5/9/2017
Our sales person was Isabella in Cary NC. she was outstanding!!

Edith
Raleigh, NC
5/5/2017
I'm so disappointed in the fabric color of my new headboard. It looks so different in the room than it looked under the lights in the showroom. It looks gray instead of ivory as the swatch looked in the showroom. The sales person should mention that possibility at the time of the sale. I have to buy all new bedding. I thought I'd have ivory or cream colored, now that clashes with the headboard which clashes with the ivory print in the wallpaper that it backs up to. My whole color scheme needs to be revised to go with the grey tint of my headboard. As I said I'm very disappointed.

Kevin
Raleigh, NC
5/4/2017
Customer did not leave a comment.

Mark
Raleigh, NC
5/4/2017
Customer did not leave a comment.
Page 3 of 12
 
Copyright © 2003-2017 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies