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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

430
Customer Reviews
4.34 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.34 430
    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    4/16/2015 • Walter

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    6/8/2016 • Deborah

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    3/18/2016 • Becky

    Great service with no pressure!

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    9/23/2016 • Martha

    Customer did not leave a comment.

    12/30/2014 • Brent

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    11/14/2015 • Lela

    Good good communication regarding delivery.

    11/19/2015 • Lee

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    12/17/2016 • Jill

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    1/25/2017 • Wade

    Customer did not leave a comment.

    9/24/2015 • Peter

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    2/2/2017 • Megan

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    4/18/2015 • William

    Customer did not leave a comment.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    10/1/2016 • Haywood

    Customer did not leave a comment.

    4/28/2016 • Joanne

    Customer did not leave a comment.

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    1/27/2015 • Chris

    Customer did not leave a comment.

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    1/19/2016 • Lelia

    Customer did not leave a comment.

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    12/1/2016 • Martha

    Customer did not leave a comment.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    11/20/2015 • Mike

    Customer did not leave a comment.

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    8/13/2015 • Diana

    Customer did not leave a comment.

    10/21/2016 • Dannice

    Everything

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    11/9/2016 • Joshua

    Customer did not leave a comment.

    8/7/2015 • Sarah

    Customer did not leave a comment.

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    8/10/2016 • Cary

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    3/12/2016 • Gary

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    11/18/2016 • Bonnie

    Was very please with the whole process.

    12/18/2015 • Drew

    Customer did not leave a comment.

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    2/18/2015 • Kyle

    The in store experience was impressive.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    11/23/2016 • Emily

    Customer did not leave a comment.

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    1/27/2015 • Barbara

    Customer did not leave a comment.

    11/10/2016 • Angelia

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    11/3/2016 • Kathy

    Loved working with Izabella!

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    4/7/2016 • Doris

    Everything!

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    2/14/2016 • Kent

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    3/4/2017 • Terri

    Picked up mirror at store

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    8/17/2016 • Calvin

    Customer did not leave a comment.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    8/20/2016 • Cary

    Customer did not leave a comment.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    2/18/2015 • Jon

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    12/10/2015 • Kevin

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    6/4/2015 • Howard W

    Customer did not leave a comment.

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    2/18/2017 • Mary

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    10/1/2016 • Anastasia

    Very professional

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    9/10/2015 • Peter

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    6/10/2015 • Dakota

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    4/3/2016 • Mary

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    12/2/2015 • Frances

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    7/9/2015 • Melissa

    Customer did not leave a comment.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    3/17/2016 • Brooke

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    2/26/2015 • Faye

    Customer did not leave a comment.

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    6/29/2015 • Chris

    Customer did not leave a comment.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    3/5/2015 • Dakota

    Customer did not leave a comment.

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    4/24/2015 • Betty

    Good communication.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    11/24/2016 • Paul

    great service without the pressure

    3/11/2015 • Martha

    Customer did not leave a comment.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    3/29/2015 • Nancy

    Customer did not leave a comment.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    5/4/2016 • Steven

    Customer did not leave a comment.

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    2/9/2015 • Karen

    Customer service and product quality.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    2/18/2016 • Lois

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    7/30/2015 • Judy

    Attitude and good service

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    11/27/2015 • Constance

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    2/11/2016 • Cecil

    Customer did not leave a comment.

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    8/28/2015 • Brian

    Customer did not leave a comment.

    2/17/2017 • Claire

    Customer did not leave a comment.

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    3/14/2015 • Frank

    Delivery

    6/16/2016 • Anna

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    5/1/2015 • Cecil

    Everything

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    1/15/2016 • Jim

    Delivery was done well.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    2/18/2015 • Jill

    Customer did not leave a comment.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    10/28/2016 • Charlie

    Customer did not leave a comment.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    5/19/2016 • Nancy

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    1/14/2016 • David

    Customer did not leave a comment.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    4/9/2015 • Laurie

    Customer did not leave a comment.

    12/17/2015 • Kathy

    Customer did not leave a comment.

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    4/14/2016 • Angela

    Customer did not leave a comment.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    1/28/2016 • William

    Customer did not leave a comment.

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    10/1/2015 • Sarah

    Customer did not leave a comment.

Read All Reviews for this Store
430 Customer Reviews
4.34 out of 5 stars



101-150 OF 430 CUSTOMER REVIEWS
sorted by date

Edward
Raleigh, NC
8/18/2016
Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and efficient. Company kept us in the loop in regards to completion/delivery date. Delivery men were polite, careful about entering home and ON TIME.

Cathy
Raleigh, NC
8/18/2016
Patricia green great sales person, very helpful

Cathy
Raleigh, NC
8/18/2016
Patricia green great sales person, very helpful

Calvin
Raleigh, NC
8/17/2016
Customer did not leave a comment.

David
Raleigh, NC
8/17/2016
Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well. All around, very positive experience.

Ann Marie
Raleigh, NC
8/17/2016
Customer did not leave a comment.

Bonnie
Raleigh, NC
8/16/2016
Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big furniture through my house. Keep these guys! Bonnie :-)

Frank
Raleigh, NC
8/12/2016
We ordered a loveseat, chair, ottoman, and recliner. The chair and recliner came through with obvious construction mistakes that should have been caught before leaving the factory. After spending what we consider considerable money, I do not feel that I should have to be your quality control. If there were this many mistakes that I could see what is hidden. We are very disappointed with your product and would not recommend Bassett without a lot of conditions. Not at all what I expected from your company.

Bassett Response:  
The customer is correct. These items should have never gotten to the customers home. We have replaced the customers items and we are reviewing this with our quality team.

Michael
Raleigh, NC
8/11/2016
The entire experience of purchasing through delivery was excellent. I do want to especially compliment the delivery guys. They were great and very professional with attention to every detail of carrying in the furniture, unwrapping and setting it up.

Deb And Terry
Raleigh, NC
8/11/2016
Our chair Was delivered damaged. I know how a brand new DAMAGED chair. Yes someone came out to fix it but for the price paid new should mean in perfect condition. If I wanted damaged goods I could have shopped at Rooms to Go. Deb Pickett 609-774-3818

Bassett Response:  
The recliner base does wobble. We have ordered a replacement base and will install.

Curtis
Raleigh, NC
8/10/2016
I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent young lady that was very helpful with choices and color selections.

Jean
Raleigh, NC
8/10/2016
replace furniture when damaged

Bassett Response:  
The customer had multiple items damaged upon delivery. We apologized and have addressed the product concerns to the customers satisfaction.

Cary
Raleigh, NC
8/10/2016
Customer did not leave a comment.

Susan
Raleigh, NC
8/10/2016
Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She made our shopping experience pleasant and rewardingly!

Shelby
Raleigh, NC
8/6/2016
I whole experience was great! From start to finish.

Megan
Raleigh, NC
8/6/2016
Customer did not leave a comment.

Bassett Response:  
We followed up with customer on low rating. We found the incorrect bed was ordered and we have ordered a replacement and will expedite quickly.

Brenda & Neil
Raleigh, NC
8/5/2016
We like what we got but the finish was not up to the standard of the displayed items in the store. The local store is working on a resolution.

Bassett Response:  
We are working with the customer to resolve the customers concerns.

Todd
Raleigh, NC
8/5/2016
I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery charge on a bed. She was very helpful and we ordered the bed and paid for it but preferred to pick it up at that store when it arrived. I want to commend your salesperson for bending the rules to allow me to bring my truck and trailer to pick up this wonderful bed frame, my wife loves it and so do I. So, just remember some of us with beer budgets and champagne taste want to own your furniture but cant afford to have it delivered at a flat rate that high and pay your asking price too. Your sales associate made it possible for us to get what we wanted, the way that worked for us, and that's what you did really well this time...

James
Raleigh, NC
8/4/2016
The Skylar sectional sofa I bought in January is beginning to sink in the middle of the seats. Poorly constructed for the 1700.00 I paid for it. I will not be purchasing anything else from Bassett. Your prices are equal to or greater than Ethan Allen but your quality is sadly lacking. Regards , James Born

Bassett Response:  
The customer purchase a floor sample. Floor samples prices are reduced and are not covered under warranty.

Ric
Raleigh, NC
7/28/2016
Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to a professional delivery crew. Well done.

Robert
Raleigh, NC
7/28/2016
Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when promised and the delivery was quick and professional.

Myrna
Raleigh, NC
7/27/2016
Help to decide color of fabric and wood

Tyrus
Raleigh, NC
7/27/2016
Our experience this time as with our other purchases has always been positive!

Richard
Raleigh, NC
7/21/2016
Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great experience. Delivery guys were the best in our 25 years of various furniture purchase/delivery experience. VERY impressed with Bassett!

Megan
Raleigh, NC
7/14/2016
Much better customer service is needed over the phone. I had to call multiple times and spoke to multiple staff members and was reassured that my products would be delivered on a certain date. I called 3 days before the expected delivery date to be told that I was not going to be receiving my products on that date and that I needed to schedule a multiple order. It would have been nice had one of the many staff members I spoke to on the phone, let me know about this option, instead of having to call you guys to find out last minute.

Bassett Response:  
Expectation of delivery was set by a designer at a different location. We have followed up with the customer to offer our apology

Sara Louise
Raleigh, NC
7/14/2016
Making easy changes to some miss communication problems. Friendly and excellent advise and service.

Cheryl
Raleigh, NC
7/14/2016
Customer did not leave a comment.

Bassett Response:  
The customer didn't leave any comments so we left a message so we can learn about their experience.

Cheryl
Raleigh, NC
7/14/2016
Customer did not leave a comment.

Ric
Raleigh, NC
7/13/2016
I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure how i wanted to furnish the entire condo. However, Izabella was very helpful in helping me coordinate furniture and colors across the condo. So, I ended up furnishing the entire thing. She made the process fun and saved me from making multiple trips to pick out furniture and shopping around other furniture stores. The delivery guys were very professional and organized.They were very helpful and careful as they placed the furniture. Great experience!.

Diane
Raleigh, NC
7/13/2016
So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your Bassett credit card. Because of our second home was in NC/VA line, we needed to go to a more local store in Raleigh which turned out to be a corporate store. And wow!! A larger selection made our purchase all that more easy. Suzanne really stepped up and Zenith guys were professional. Bassett card allows us to add new purchases with ease. Email communication, personal service and quality of merchandise the best!! Thank you

Pete & Patrice
Raleigh, NC
7/7/2016
We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of duty to help us design our new home as well as give us tips for staging our previous home. I don't think we would have made a purchased if she had not been so friendly and accommodating. We spent far more than we anticipated; however, we love our furniture and know the quality is the best.

Brenda
Raleigh, NC
7/7/2016
Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing rug to pull it all together.

Ronald
Raleigh, NC
7/7/2016
The furniture arrived damaged. Reported damage upon delivery. Yet receive an estimate on when the product will be replaced.

Bassett Response:  
We have replaced the damaged furniture and the customer is scheduled for delivery.

Tia
Raleigh, NC
7/6/2016
Awesome experience!

Melanie
Raleigh, NC
7/6/2016
Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was excellent, the gentlemen who delivered my furniture were personable, professional and top notch in my view. Great job, and I will purchase from Bassett in Raleigh on Glenwood ave again when needed, I am now a customer for life.

Mark
Raleigh, NC
7/1/2016
The furniture (coffee table, sofa table and end tables) is very nice, however, I was disappointed to find Made in Vietnam on the underside of each of the pieces. I had always thought Bassett furniture was American made and, in fact, recently read an article about this. That was one of the reasons we chose Bassett over other brands. Mark Gagliardi daysail@nc.rr.com

Elizabeth
Raleigh, NC
6/30/2016
Kept me informed about my online order.

Melinda
Raleigh, NC
6/30/2016
From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of EXCELLENT! Our furniture exceeded all of our expectations and was exactly what we had ordered. The custom rug was damaged on delivery, we completed the necessary forms with the delivery personnel, and within 2 hours the store had called to apologize and let me know that a new rug had already been ordered. That is customer service above and beyond in my book!

Frank And Karen
Raleigh, NC
6/30/2016
Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom set

James & Shirley
Raleigh, NC
6/29/2016
You had the furniture delivered when scheduled and within the expected timeline. We are completely satisfied with our recent purchase.

Kristina
Raleigh, NC
6/23/2016
Customer did not leave a comment.

Ken
Raleigh, NC
6/23/2016
Service, delivery and product are all above average

Jay
Raleigh, NC
6/20/2016
Quality of furniture was not indicative of its price point. The swivel rocker's cushion should have anchors attached. It continually slips. Also, the height should be 38.5, but only measured 36.0. 2.5 inches makes a substantial difference.

Bassett Response:  
All specs measure to factory standards and match the floor sample. The floor model is an accurate representation of this product.

Thomas
Raleigh, NC
6/16/2016
Customer did not leave a comment.

Anna
Raleigh, NC
6/16/2016
Customer did not leave a comment.

Brian
Raleigh, NC
6/8/2016
Product was delivered at the time set: however one item was damaged and the delivery person did not mention it. I received a large wall mirror out of the original box which possibly caused the damage in route to delivery. Items should be delivered in its packing box and unpackaged only upon delivery.

Bassett Response:  
The mirror was damaged during delivery and the store has ordered a replacement mirror for the customer.

Gary
Raleigh, NC
6/8/2016
My only disappointment was reading "Made in Viet Nam" when I was led to believe it was "Made In USA"

Deborah
Raleigh, NC
6/8/2016
Customer did not leave a comment.

Vernette
Raleigh, NC
6/8/2016
Customer did not leave a comment.

Rebecca
Raleigh, NC
6/6/2016
Sales consultant was very patient and helpful in picking out design features & options for furniture. Furniture delivery team was very professional and careful.
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