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Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

643
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 643
    4/6/2017 • Loretta

    Customer did not leave a comment.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    11/15/2017 • Lynne

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    6/9/2017 • John

    Customer did not leave a comment.

    8/3/2017 • Georgia

    Customer did not leave a comment.

    10/12/2017 • Alicia

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    2/14/2016 • Kent

    Customer did not leave a comment.

    5/11/2016 • Jessica

    Customer did not leave a comment.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    3/21/2018 • Susan

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    3/17/2016 • Brooke

    Customer did not leave a comment.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    11/1/2017 • Linda

    Everything! Izabella our sales associate was so helpful (all 3 times we met with her while trying to...

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    9/5/2016 • Deborah

    Everything was great!

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    2/18/2017 • Mary

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    10/5/2017 • Jeff

    I would have given the Home Delivery Experience a higher mark however, my leather chair was delivered...

    1/31/2018 • Karla

    Customer did not leave a comment.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    3/14/2015 • Frank

    Delivery

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    3/11/2015 • Martha

    Customer did not leave a comment.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    2/21/2018 • Joe

    Customer did not leave a comment.

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    11/5/2017 • Sarah

    We LOVE our new sectional! It's beautiful and high quality and exactly what we wanted. The delivery...

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    12/6/2017 • Patricia

    customer service is excellent on all fronts. I found the designers helpful with my fabric choices and...

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    2/2/2017 • Wendy

    Customer did not leave a comment.

    9/26/2017 • Diane & Tom

    Donna foster was fantastic salesperson!

    4/18/2018 • Sidney

    Customer did not leave a comment.

    3/8/2018 • Larry

    I picked up my swivel rocker recliner from the store, no need for $$ delivery. For a sofa, I would pay...

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    11/1/2017 • Joseph

    Izabella did a fantastic job helping us narrow down and hone in on what we wanted. After purchasing our...

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    4/28/2017 • Cleta

    Customer did not leave a comment.

    4/5/2018 • Joy

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    2/10/2018 • Mary

    I don’t think that it should be necessary to block off a whole day for delivery. At...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    11/1/2017 • Sharon

    Customer did not leave a comment.

    12/17/2016 • Jill

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    1/27/2015 • Barbara

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    11/20/2015 • Mike

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    11/3/2016 • Kathy

    Loved working with Izabella!

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    12/14/2017 • Sharon Michael

    The designers in the store were tremendous! Molli and Jason were extremely friendly, they had great...

    8/25/2017 • Amanda

    Customer did not leave a comment.

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    4/18/2018 • Todd & Jody

    Customer did not leave a comment.

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    4/20/2016 • Julia

    Customer did not leave a comment.

    7/27/2017 • Elaine

    Customer did not leave a comment.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    11/23/2016 • Barb

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    12/2/2015 • Frances

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    2/19/2018 • Will

    Customer did not leave a comment.

    2/18/2015 • Jon

    Customer did not leave a comment.

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    3/29/2018 • Taylor

    This is Taylor Fuqua in Pittsboro, NC. We have ordered or exchanged 13 items in the last 3 months....

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    4/16/2015 • Walter

    Customer did not leave a comment.

    10/11/2017 • Jessica

    I had a pleasant experience from entering the sales center up through delivery. All staff was friendly,...

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    2/10/2017 • Don

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    10/1/2016 • Haywood

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    11/2/2017 • Alicia

    Customer did not leave a comment.

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    12/27/2017 • Paula

    Customer did not leave a comment.

    2/21/2018 • Keith

    I had a wonderful shopping experience while looking for costumed made furniture. I am completely...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    1/31/2018 • Judith

    I love working with Bassett Furniture ! From my purchases for a home in Palm Beach Gardens, Florida as...

    12/29/2017 • Nancy

    Everything was a very positive experience!!!

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    11/23/2017 • Richard

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    11/24/2017 • Kayla

    Customer did not leave a comment.

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    12/14/2017 • Nereida

    We have worked with Donna over many of our furnishings and we are very happy with her and all her help...

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    4/9/2015 • Laurie

    Customer did not leave a comment.

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    7/6/2017 • Debra

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    5/19/2016 • Nancy

    Customer did not leave a comment.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    3/4/2017 • Terri

    Picked up mirror at store

    7/5/2017 • Lila

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    11/10/2016 • Angelia

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    4/5/2018 • Rhonda

    Customer did not leave a comment.

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    3/15/2018 • Dina

    Customer did not leave a comment.

    5/1/2015 • Cecil

    Everything

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    12/16/2017 • Vicki

    Izabella (Raleigh NC store) is amazing .... lovely to work with .... great ideas ... so helpful and fun...

    6/2/2017 • Beverly

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    12/30/2014 • Alberta

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    2/15/2018 • Julie

    Delivery persons gave very good attention to detail. Good job!

    4/11/2018 • Lisa

    Customer did not leave a comment.

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    5/4/2017 • Mark

    Customer did not leave a comment.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    7/15/2017 • Wanda

    Customer did not leave a comment.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    2/2/2015 • Barbara

    Customer did not leave a comment.

    2/1/2018 • Tony & Cindy

    Customer did not leave a comment.

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    9/27/2017 • Stephanie

    Customer did not leave a comment.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    11/2/2017 • Lynn

    The rug we ordered is still not here after a couple of months with no communication on ETA.

    6/1/2017 • Carl

    Pam Ericson is the best

    4/28/2016 • Tamara

    Customer did not leave a comment.

    2/4/2018 • Ben

    We liked the “build your own sofa” experience, picking the...

    12/27/2017 • Emily

    Customer did not leave a comment.

    10/26/2017 • Kirk & Melissa

    Customer did not leave a comment.

    5/11/2017 • Terri

    Customer did not leave a comment.

    3/1/2018 • Carrie

    Customer did not leave a comment.

    1/7/2018 • Michael

    Moli Young was able to help me find exactly what I was looking for. I was having hard time finding a...

    11/9/2016 • Joshua

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    3/1/2018 • Deborah

    Customer did not leave a comment.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    8/13/2015 • Diana

    Customer did not leave a comment.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    9/11/2017 • Lorraine

    I love this place!!

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    9/10/2015 • Peter

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    11/18/2016 • Bonnie

    Was very please with the whole process.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    1/14/2016 • David

    Customer did not leave a comment.

    8/10/2017 • Albert

    Customer did not leave a comment.

    1/4/2018 • Maxine

    Customer did not leave a comment.

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    12/28/2017 • Marc

    Customer did not leave a comment.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    11/24/2016 • Paul

    great service without the pressure

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    3/29/2018 • Sarah

    Customer did not leave a comment.

    1/10/2018 • Jorge

    Customer did not leave a comment.

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    10/13/2017 • Sigrid

    Our shopping experience was positive and we feel like we got a decent deal. The delivery experience was...

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    3/29/2015 • Nancy

    Customer did not leave a comment.

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    6/10/2015 • Dakota

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    1/3/2018 • Lisa

    Delivery, customer service

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    2/2/2017 • Megan

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    2/21/2018 • Erin

    Customer did not leave a comment.

    2/17/2017 • Claire

    Customer did not leave a comment.

    11/27/2015 • Constance

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    3/12/2016 • Gary

    Customer did not leave a comment.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    1/15/2016 • Jim

    Delivery was done well.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    12/21/2017 • Jonathan

    Customer did not leave a comment.

    3/12/2018 • Shadia

    My designer was excellent. I was surprised at the customer service though - i was quoted a different...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    12/14/2017 • Grant

    Sales team was great although there was no room for negotiating the price, even if we paid cash. On the...

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    12/30/2014 • Brent

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    11/10/2017 • Wendell

    Assisting with decisions on materials without persuading. Follow through of sending material swatches....

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    1/13/2017 • Linda

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    8/10/2017 • Christine

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    11/17/2017 • Barbara

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    8/7/2015 • Sarah

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    3/15/2018 • Emily

    Scott Webber was an exceptional sales and interior design staff member. He spent time with me making...

    2/18/2015 • Kyle

    The in store experience was impressive.

    8/10/2016 • Cary

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    6/16/2016 • Anna

    Customer did not leave a comment.

    4/7/2016 • Doris

    Everything!

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    4/24/2015 • Betty

    Good communication.

    8/28/2015 • Brian

    Customer did not leave a comment.

    7/19/2017 • Angela

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    6/4/2015 • Howard W

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    11/2/2017 • Philip

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    11/23/2016 • Emily

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    1/21/2018 • Margaret

    Very easy to find what I wanted and excellent assistance from Scott our salesman.

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    9/7/2017 • Deborah

    Customer did not leave a comment.

    2/8/2018 • Keith

    Customer did not leave a comment.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    5/4/2016 • Steven

    Customer did not leave a comment.

    10/21/2016 • Dannice

    Everything

    10/27/2017 • Susan

    Our sales gal Isabella is awesome!!! Furniture delivery guys are so professional. My husband said they...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    3/1/2018 • Frank And Karen

    Pat green is the best designer there! She knows her stuff!

    10/15/2015 • Michelle

    the quality of your product

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    3/1/2018 • Joanna And Ray

    Customer did not leave a comment.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    10/1/2016 • Anastasia

    Very professional

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    12/27/2017 • Vickie

    Customer did not leave a comment.

    4/18/2015 • William

    Customer did not leave a comment.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    12/21/2017 • Judith

    I have purchased numerous home furnishing items from Bassett for two different homes. The quality of the...

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    8/17/2016 • Calvin

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    2/14/2018 • Lindsay

    Customer did not leave a comment.

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    10/4/2017 • Susan

    Molli Young helped us design the perfect bed. The delivery team was outstanding particularly the men who...

    11/14/2015 • Lela

    Good good communication regarding delivery.

    5/25/2017 • Norman

    Customer did not leave a comment.

    12/28/2017 • Kevin & Marilia

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    2/28/2018 • Beth

    Customer did not leave a comment.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    10/22/2015 • Sam

    Customer did not leave a comment.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    11/9/2017 • Shirley

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    4/27/2017 • Sean

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    2/9/2015 • Karen

    Customer service and product quality.

    2/18/2015 • Jill

    Customer did not leave a comment.

    3/8/2018 • Marilia

    Customer did not leave a comment.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    1/5/2018 • Abdelhakeem

    Customer did not leave a comment.

    11/15/2017 • Bob

    Customer did not leave a comment.

    1/11/2018 • Jo

    Listening to "how" my family lives and coming up with ideas that fit the style AND the budget....

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    11/16/2017 • Debbie

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    1/11/2018 • Patricia

    Working with the sales staff to choose furnishings and materials for my living room.

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    1/25/2017 • Wade

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    8/20/2016 • Cary

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    11/19/2015 • Lee

    Customer did not leave a comment.

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    2/18/2016 • Lois

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    2/8/2018 • Kathie

    I was rather disappointed with my sales experience as I had to contact her several times to order. Then...

    1/15/2018 • Sharon Michael

    Molli and Jason were incredible to work with. Every time we came in, they made themselves available,...

    11/15/2017 • Freddy

    My salesperson Scott Webber was a tremendous help to me. The quality of our NC made furniture far...

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    4/3/2016 • Mary

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    8/6/2017 • William

    Customer did not leave a comment.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    7/9/2015 • Melissa

    Customer did not leave a comment.

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    10/5/2017 • Chuck & Mary Jo

    Customer did not leave a comment.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    3/15/2018 • Beverly

    Loved our sales person, mary drum! Delivery guys were great too!

    2/15/2018 • Joan

    Extremely positive experience on all levels

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    12/1/2016 • Martha

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    9/24/2015 • Peter

    Customer did not leave a comment.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    10/19/2016 • Myra

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    10/28/2016 • Charlie

    Customer did not leave a comment.

    1/3/2018 • Natalia & Dan

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    4/28/2016 • Joanne

    Customer did not leave a comment.

    12/21/2017 • Sheila

    Customer did not leave a comment.

    6/8/2017 • Janet

    Customer did not leave a comment.

Read All Reviews for this Store
643 Customer Reviews
4.35 out of 5 stars



101-150 OF 643 CUSTOMER REVIEWS
sorted by date

Jerome & Ozell
Raleigh, NC
10/27/2017
Customer did not leave a comment.

Bassett Response:  
We have reached out to the customer to address their concerns.

Susan
Raleigh, NC
10/27/2017
Our sales gal Isabella is awesome!!! Furniture delivery guys are so professional. My husband said they are the best we have ever had.

Joe
Raleigh, NC
10/26/2017
Customer did not leave a comment.

Bassett Response:  
We are reaching out to this customer to better understand their experience.

Kirk & Melissa
Raleigh, NC
10/26/2017
Customer did not leave a comment.

John
Raleigh, NC
10/19/2017
Customer did not leave a comment.

Donald
Raleigh, NC
10/18/2017
Customer did not leave a comment.

Sigrid
Raleigh, NC
10/13/2017
Our shopping experience was positive and we feel like we got a decent deal. The delivery experience was excellent.

Alicia
Raleigh, NC
10/12/2017
Customer did not leave a comment.

Jessica
Raleigh, NC
10/11/2017
I had a pleasant experience from entering the sales center up through delivery. All staff was friendly, knowledgeable and wonderful to work with. The delivery crew did a quick job that was right on point. I plan to shop Bassett again.

Jeff
Raleigh, NC
10/5/2017
I would have given the Home Delivery Experience a higher mark however, my leather chair was delivered damaged. I didn't notice until the delivery team had left. Upon calling the store from which i purchased the Sales team and Management team reacted quickly and efficiently to resolve my problem.

Chuck & Mary Jo
Raleigh, NC
10/5/2017
Customer did not leave a comment.

Luz
Raleigh, NC
10/5/2017
QA Your merchandise in advance....don't wait until the day before delivery to notify customers that something is wrong and they will Not be receiving their furniture after waiting 30 days.

Bassett Response:  
We apologize for any inconvenience, quality is a priority. The sectional piece has been repaired and will be delivered next week.

Andrew
Raleigh, NC
10/4/2017
Customer did not leave a comment.

Susan
Raleigh, NC
10/4/2017
Molli Young helped us design the perfect bed. The delivery team was outstanding particularly the men who did the delivery.

Jr
Raleigh, NC
9/28/2017
In store experience was excellent. Bill paying/collection arrangements were flawless. Delivery set up....meaning coordination/communication was outstanding. The 2 guys who brought and placed the furniture were great. The problem is that I did not receive what I paid for. I was shorted 2 arm chairs for my dinning room table set. Absolutely ruined what was a nice experience. Been told it will be 2 to 3 weeks to get WHAT I ORDERED 2 MONTHS AGO!! Store manager says he will refund my delivery charge. We are having the 2 chairs delivered to the store so I can pick up at my convenience.

Bassett Response:  
We spoke with the customer and apologized for the mix up at the warehouse.

Sharon
Raleigh, NC
9/28/2017
Our table base was damaged. The delivery go tried to fix with a magic marker. One of the chairs had a stain! Serious quality issues. I expect at these prices the items should have been checked for quality and never should have made their way into the delivery truck in the first place. My husband had to wait around for the service tech to come out wasting more of our time. The delivery also didn't go well as far as arrival time. We got a call saying they were going to arrive 3 hours early. We changed our plans and waited for over an hour and then learned they were actually coming at the original time. Again more time wasted on our end. We expected much better quality and service. The sales person on the phone however was very helpful and quickly arranged for the tech to come out. So service for that was very good.

Bassett Response:  
The service technician was able to bring the table up to manufacturing standards. The customer is happy.

Stephanie
Raleigh, NC
9/27/2017
Customer did not leave a comment.

Liz
Raleigh, NC
9/27/2017
Bench made bed: Leather on headboard- delivery guys thought it was penmark. Repair guy tried cleaning it and it looks worse now. But, he is going to come back with some dye in hopes of fixing it. I’m not happy about this and concerned about how it is going to hold up over the years. Also, Three drawers of the dresser/chest are damaged. Parts are on order. Very frustrating considering the cost of these pieces.

Bassett Response:  
We have spoken to the customer to assure her we are going to correct this. A replacement bed has been ordered.

Diane & Tom
Raleigh, NC
9/26/2017
Donna foster was fantastic salesperson!

Ina
Raleigh, NC
9/21/2017
I followed the advice of the interior designer and got a "small" sectional because she thought that my sofa scale was too big for the area.When my furniture was delivered I was horrified that the furniture was larger than what I had previously had. The fabric on the back was loose, and I'm expecting someone to come out and repair it soon. The carpet that we received had been stored for a long time in a rolled up position, and when we unrolled the rug, the edge stayed curled up. It's been 2 weeks and it is still curled up. Bassett goes out of its way to Market the HGTV experience, turning a space into a cozy space. Frankly, I was disappointed in the outcome. I don't have the skill set to make a situation look like those rooms on HGTV and I was relying on the designer to do so. My experience is that she is basically a sales person with really good taste. She did not really help make the room into that wow space

Bassett Response:  
We have worked with this client on some great alternatives for room placement to get the cozy look she expected. We have serviced the back panel and replace the rug to meet the correct standards.

Gerald & Jane
Raleigh, NC
9/18/2017
Molly was great and patient. She could have done a better job of following up and letting us know that our recliners were in. The delivery guy in charge was nice and courteous. The delivery process was simple and they arrived within the window and we were notified that they were coming. There is spot on the bottom corner of the leather recliner that won't come off. The delivery guy said it was glue, tried to get it off, but it didn't come off. The chair doesn't seem to be the same 'height' as the one in the store. It seems higher. I cannot touch the ground with my feet, I'm 5'4". I could in the chair in the store. Are they adjustable? Are there different sizes? It's difficult to rock and swivel. I have to scooch to the edge to do this. Not very comfortable.

Ava
Raleigh, NC
9/12/2017
Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or Highway 70. Very much a people person with skills to help customer with ideas and suggestions. She is a very good designer and is interested in satisfying her customer and knowing they are happy after.

Lorraine
Raleigh, NC
9/11/2017
I love this place!!

Carl
Raleigh, NC
9/7/2017
Your salesperson, Pam Ericson is phenomenal

Gina & Trey
Raleigh, NC
9/7/2017
Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened to my needs and style to help format an awesome looking living room! Everyone who has come inside since has said it looks like a model home! Thank you Suzanne!

Deborah
Raleigh, NC
9/7/2017
Customer did not leave a comment.

Amy
Raleigh, NC
9/7/2017
Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful experience. We love our bench made TV console. Highly recommend.

Lloyd
Raleigh, NC
9/6/2017
Customer did not leave a comment.

Sigrid
Raleigh, NC
8/30/2017
All of it - I am very happy with the deal I got, the quality of the furniture I received and the delivery. Very happy.

Kristi
Raleigh, NC
8/30/2017
My sales person was great, delivery was just fine, but I am STILL waiting on the pillows I ordered. Also, I reported several issues with my sleeper sofa, as well as the rug, and I am yet to have anyone from customer service contact me. I am really surprised by this and very disappointed.

Bassett Response:  
We have spoken to the customer and apologized for any delays. The pillows arrived on 9/1 and a service has been scheduled for 9/14. The customer is happy with the service.

Amanda
Raleigh, NC
8/25/2017
Customer did not leave a comment.

Lloyd
Raleigh, NC
8/23/2017
Customer did not leave a comment.

Jessica
Raleigh, NC
8/23/2017
Loved the in store experience and delivery was fast and professional.

Kayla & Jon
Raleigh, NC
8/17/2017
Customer did not leave a comment.

John
Raleigh, NC
8/14/2017
Sales team and delivery top notch. Quality of the product well below average. Very surprised having owned Bassett products in the past and very different from the similar product viewed on display.

Bassett Response:  
The customers issues have been resolved.

Albert
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Lucy
Raleigh, NC
8/10/2017
The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style and colors.

Asuncion
Raleigh, NC
8/10/2017
Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy. Delivery staff worked fast and made sure no trash left behind. Products are really the best for me. Only if I could buy all my furnitures from Bassett I will. Waiting for sale time!

Christine
Raleigh, NC
8/10/2017
Customer did not leave a comment.

Susan
Raleigh, NC
8/10/2017
Kept in touch about delivery date updates.

Lloyd
Raleigh, NC
8/6/2017
We love the designers at Bassett and the products are all of quality! The designers do a great job helping you create your dream room/look. Best furniture company that we've used.

William
Raleigh, NC
8/6/2017
Customer did not leave a comment.

Lorraine
Raleigh, NC
8/3/2017
The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im still waiting for one of my pieces and its been about 8 weeks

Georgia
Raleigh, NC
8/3/2017
Customer did not leave a comment.

Melissa & Derek
Raleigh, NC
8/3/2017
Suzanne was great but forgot to order my extra pillowS. We ordered months ago ama our build delayed the delivery - now we need to wait for pillows that should have been ordered. Delivery guys were amazing!! Professional, very good at set up. Furniture quality was disappointing- several pieces has over apart, paint globs etc... when the customer service rep called to fix ( Lillian) her response was" I'm not surprised with such a big order" - just because I spent $25,000 shouldn't mean I would have more problem- that was not the right way to handle the lack of quality and manufacturing defects of furniture. Still tryin to settle bans correct problems!!!!! I would have rather her said sorry as. We will make it right - it just didn't set right with me that she Blamed the defects on my large order!

Ruth
Raleigh, NC
7/27/2017
I called the store and spoke to someone that I was not happy with the sleeper sofa I had purchased because it made a loud crunching noise every time you sat on it or get up from sitting on it. I was promised that someone would be in touch with me in a couple of days, I am still waiting to hear from someone. I would appreciate it very much if someone would honor that promise to me. Thank you, Ruth Henderson

Bassett Response:  
We have reached out to the customer and scheduled a service to address the customers concerns.

Elaine
Raleigh, NC
7/27/2017
Customer did not leave a comment.

Jennifer
Raleigh, NC
7/20/2017
Customer did not leave a comment.

Brian
Raleigh, NC
7/20/2017
Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and chair.

Angela
Raleigh, NC
7/19/2017
Customer did not leave a comment.
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