Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

559
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 559
    8/17/2016 • Calvin

    Customer did not leave a comment.

    1/25/2017 • Wade

    Customer did not leave a comment.

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    11/15/2017 • Freddy

    My salesperson Scott Webber was a tremendous help to me. The quality of our NC made furniture far...

    11/27/2015 • Constance

    Customer did not leave a comment.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    8/6/2017 • William

    Customer did not leave a comment.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    9/5/2016 • Deborah

    Everything was great!

    5/25/2016 • Micah

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    7/18/2015 • Richard

    Customer did not leave a comment.

    8/28/2015 • Brian

    Customer did not leave a comment.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    9/24/2015 • Colette

    make good furniture :)

    10/5/2017 • Jeff

    I would have given the Home Delivery Experience a higher mark however, my leather chair was delivered...

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    8/10/2016 • Cary

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    9/26/2017 • Diane & Tom

    Donna foster was fantastic salesperson!

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    4/6/2017 • Loretta

    Customer did not leave a comment.

    11/10/2016 • Angelia

    Customer did not leave a comment.

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    2/21/2015 • Morgan

    Customer did not leave a comment.

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    1/27/2015 • Barbara

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    4/16/2015 • Walter

    Customer did not leave a comment.

    10/5/2017 • Chuck & Mary Jo

    Customer did not leave a comment.

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    8/20/2015 • Mitch

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    2/18/2016 • Lois

    Customer did not leave a comment.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    12/17/2016 • Jill

    Customer did not leave a comment.

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    6/2/2017 • Beverly

    Customer did not leave a comment.

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    12/18/2015 • Drew

    Customer did not leave a comment.

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    4/3/2016 • Mary

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    4/7/2016 • Doris

    Everything!

    12/17/2015 • Kathy

    Customer did not leave a comment.

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    2/17/2017 • Claire

    Customer did not leave a comment.

    9/11/2017 • Lorraine

    I love this place!!

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    7/6/2017 • Debra

    Customer did not leave a comment.

    11/24/2016 • Paul

    great service without the pressure

    11/18/2016 • Bonnie

    Was very please with the whole process.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    5/4/2016 • Steven

    Customer did not leave a comment.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    3/29/2015 • Nancy

    Customer did not leave a comment.

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    2/10/2017 • Don

    Customer did not leave a comment.

    6/16/2016 • Anna

    Customer did not leave a comment.

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    1/27/2015 • Chris

    Customer did not leave a comment.

    1/13/2017 • Linda

    Customer did not leave a comment.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    5/11/2017 • Terri

    Customer did not leave a comment.

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    8/13/2015 • Diana

    Customer did not leave a comment.

    7/19/2017 • Angela

    Customer did not leave a comment.

    10/12/2017 • Alicia

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    9/10/2015 • Peter

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    5/11/2016 • Jessica

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    2/18/2015 • Kyle

    The in store experience was impressive.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    11/5/2017 • Sarah

    We LOVE our new sectional! It's beautiful and high quality and exactly what we wanted. The delivery...

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    8/7/2015 • Sarah

    Customer did not leave a comment.

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    1/14/2016 • David

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    11/15/2017 • Lynne

    Customer did not leave a comment.

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    6/9/2017 • John

    Customer did not leave a comment.

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    4/27/2017 • Sean

    Customer did not leave a comment.

    7/30/2015 • Judy

    Attitude and good service

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    9/16/2016 • Martha

    All the above!

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    11/10/2016 • Douglas

    Customer did not leave a comment.

    10/15/2015 • Michelle

    the quality of your product

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    6/8/2016 • Deborah

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    11/17/2017 • Barbara

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    11/23/2016 • Emily

    Customer did not leave a comment.

    11/15/2017 • Bob

    Customer did not leave a comment.

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    5/4/2017 • Mark

    Customer did not leave a comment.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    5/25/2017 • Norman

    Customer did not leave a comment.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    11/2/2017 • Lynn

    The rug we ordered is still not here after a couple of months with no communication on ETA.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    9/27/2017 • Stephanie

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    2/2/2017 • Megan

    Customer did not leave a comment.

    10/4/2017 • Susan

    Molli Young helped us design the perfect bed. The delivery team was outstanding particularly the men who...

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    2/9/2015 • Karen

    Customer service and product quality.

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    11/19/2015 • Lee

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    11/3/2016 • Kathy

    Loved working with Izabella!

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    2/18/2015 • Jill

    Customer did not leave a comment.

    10/1/2016 • Haywood

    Customer did not leave a comment.

    10/21/2016 • Dannice

    Everything

    11/1/2017 • Joseph

    Izabella did a fantastic job helping us narrow down and hone in on what we wanted. After purchasing our...

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    10/13/2017 • Sigrid

    Our shopping experience was positive and we feel like we got a decent deal. The delivery experience was...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    11/2/2017 • Alicia

    Customer did not leave a comment.

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    10/11/2017 • Jessica

    I had a pleasant experience from entering the sales center up through delivery. All staff was friendly,...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    2/2/2017 • Wendy

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    11/2/2017 • Philip

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    7/15/2017 • Wanda

    Customer did not leave a comment.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    10/27/2017 • Susan

    Our sales gal Isabella is awesome!!! Furniture delivery guys are so professional. My husband said they...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    3/18/2016 • Becky

    Great service with no pressure!

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    2/2/2015 • Barbara

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    3/14/2015 • Frank

    Delivery

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    6/8/2017 • Janet

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    12/11/2015 • Kalyana

    quality of products

    10/28/2016 • Charlie

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    7/27/2017 • Elaine

    Customer did not leave a comment.

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    10/1/2015 • Sarah

    Customer did not leave a comment.

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    8/10/2017 • Christine

    Customer did not leave a comment.

    4/24/2015 • Betty

    Good communication.

    4/28/2016 • Joanne

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    9/24/2015 • Peter

    Customer did not leave a comment.

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    2/18/2017 • Mary

    Customer did not leave a comment.

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    11/10/2017 • Wendell

    Assisting with decisions on materials without persuading. Follow through of sending material swatches....

    7/6/2016 • Tia

    Awesome experience!

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    10/26/2017 • Kirk & Melissa

    Customer did not leave a comment.

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    11/20/2015 • Mike

    Customer did not leave a comment.

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    10/1/2016 • Anastasia

    Very professional

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    11/9/2016 • Joshua

    Customer did not leave a comment.

    4/18/2015 • William

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    12/2/2015 • Frances

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    6/16/2017 • Daniel

    Customer did not leave a comment.

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    8/25/2017 • Amanda

    Customer did not leave a comment.

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    9/23/2016 • Martha

    Customer did not leave a comment.

    11/1/2017 • Linda

    Everything! Izabella our sales associate was so helpful (all 3 times we met with her while trying to...

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    7/5/2017 • Lila

    Customer did not leave a comment.

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    3/11/2015 • Martha

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    2/18/2015 • Jon

    Customer did not leave a comment.

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    12/30/2014 • Brent

    Customer did not leave a comment.

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    3/12/2016 • Gary

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    5/1/2015 • Cecil

    Everything

    12/1/2016 • Martha

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    1/15/2016 • Jim

    Delivery was done well.

    1/28/2016 • William

    Customer did not leave a comment.

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    11/1/2017 • Sharon

    Customer did not leave a comment.

    8/10/2017 • Albert

    Customer did not leave a comment.

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    11/9/2017 • Shirley

    Customer did not leave a comment.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    6/1/2017 • Carl

    Pam Ericson is the best

    8/20/2016 • Cary

    Customer did not leave a comment.

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    11/16/2017 • Debbie

    Customer did not leave a comment.

    8/3/2017 • Georgia

    Customer did not leave a comment.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    9/7/2017 • Deborah

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

Read All Reviews for this Store
559 Customer Reviews
4.35 out of 5 stars



301-350 OF 559 CUSTOMER REVIEWS
sorted by date

Tamara
Raleigh, NC
4/28/2016
Customer did not leave a comment.

Baljeet
Raleigh, NC
4/28/2016
After 4 weeks they delivered the Bed Room Set with wrong Mattresses. Now we can't use the bed for another 4 weeks. This is unacceptable.

Bassett Response:  
The design consultant ordered the wrong mattress. We have apologized and ordered the correct mattress.

David
Raleigh, NC
4/28/2016
Customer did not leave a comment.

Rachel
Raleigh, NC
4/21/2016
It may be too early for me to complete the survey, I do have concerns about the sofa but you all have been responsive in sending someone out to look at it, he came today. My biggest concern is that I ordered a sofa with a chase and the chase cushion is 1/2 inch higher and firm - than the rest of the sofa. It might be a good idea to advice clients that they need firmer cushions for it to match up and not the standard at time of purchase. I'm waiting to see now if I will incur additional costs or have a sofa that looks uneven. Also, the sofa looks much smoother in the store, I gather it's due to lighting in the store whereas at my home I can see every pucker in the fabric. I'm told over time this may smooth out, I hope so. I am sure once all is resolved I will be happy with it and appreciate all the assistance I am receiving from customer service so far since the delivery on Friday. Many thanks for the care.

Bassett Response:  
We have followed up with the customer and resolved their concerns.

Julia
Raleigh, NC
4/20/2016
Customer did not leave a comment.

Angela
Raleigh, NC
4/14/2016
Customer did not leave a comment.

Sean
Raleigh, NC
4/13/2016
Customer did not leave a comment.

Bassett Response:  
Customer stated the bed was delivered on time within the 30 days with no issues.

Francis
Raleigh, NC
4/13/2016
The communication throughout the process was excellent!! I was sent two emails letting me know when the furniture would arrive at the warehouse. The delivery guys called us to let us know they were on their way. I was called to schedule the delivery and the delivery guys were on time, efficient, careful, friendly and quick!! Very pleased!!

Doris
Raleigh, NC
4/7/2016
Everything!

Rebecca
Raleigh, NC
4/7/2016
Mary designed our room for us. She is so nice and professional! I've loved working with her. She designed us a beautiful room. It turned out even better than I had expected. The couch is very, very comfortable and looks great. I've received many calls about payment, scheduling delivery, etc. I appreciate receiving these calls. I've had 3 delivery men in my home. Every one of them exceeded my expectations by far. They were so nice, had a friendly, clean, approachable appearance, and went above and beyond to get the furniture and rug situated just right in our room. Everything about our experience with Bassett has exceeded our expectations. We have a beautiful, comfortable room!!

Evon
Raleigh, NC
4/7/2016
The sales associate was not personable at all. If I did not need the piece of furniture I bought to complete a set, I would have left your store immediately.

Mary
Raleigh, NC
4/3/2016
Customer did not leave a comment.

Karen
Raleigh, NC
3/31/2016
I worked with two sales people. On my initial visit the woman was very helpful, providing information on the different cushions, styles, etc. and helped me select the materials for the final product. When I returned a few days later to actually place the order my sales person was not there, but another sales person pulled the order and placed it for me. The delivery crew (2 men) were fantastic. Called when they were on their way; arrived; brought the furniture in; unwrapped it and placed it where I wanted it to go. I will be back as we replace additional pieces in our home!

Suzanne
Raleigh, NC
3/29/2016
Customer did not leave a comment.

Diane
Raleigh, NC
3/28/2016
The follow through from order to delivery was very poor to say the least.

Bassett Response:  
The fabrics purchased had multiple fabric delays. The customer requested no partial deliveries. We held the product until all product could be delivered.

Matthew&Christi
Raleigh, NC
3/28/2016
Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth Martinez at the Bassett on Hwy 70 in Raleigh.

Matthew&Christi
Raleigh, NC
3/18/2016
Customer did not leave a comment.

Lea
Raleigh, NC
3/18/2016
I am very happy with the design process, the fabrics available, and the furniture delivery itself. Everything went smoothly, exactly as planned. I am delighted with the results.

Hank
Raleigh, NC
3/18/2016
Liz was great. She asked many questions and really guided me in the right direction

Mary Sue
Raleigh, NC
3/18/2016
Customer did not leave a comment.

Karthi
Raleigh, NC
3/18/2016
Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time when I needed help decorating my new apartment after my separation. I was so happy to get a rug and tables that fit my style and budget as well as the advice to be empowered to decorate my place to my tastes. Thank you, Pat and Thank You, Bassett!

Kristin
Raleigh, NC
3/18/2016
My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and I would absolutely return to Bassett in the future to work with her on my furniture needs

Becky
Raleigh, NC
3/18/2016
Great service with no pressure!

Aida & Luis
Raleigh, NC
3/17/2016
Customer did not leave a comment.

Mary
Raleigh, NC
3/17/2016
Dave really knew all about the products that I purchased and asked about in the store.

Jeannie
Raleigh, NC
3/17/2016
Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So basically everything was great.

Brooke
Raleigh, NC
3/17/2016
Customer did not leave a comment.

Bruna
Raleigh, NC
3/15/2016
Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little nit I have is that one of the chair cushions has a small section in the side front where there is a gap between the fabric and the internal cushion. It doesn't look completely filled out. I love my furniture! Bruna Piccin

Katherine
Raleigh, NC
3/14/2016
Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz introduced herself, backed off and gave us time time look and then was there to guide thru the entire ordering process. She was AMAZING!

Gary
Raleigh, NC
3/12/2016
Customer did not leave a comment.

Blake
Raleigh, NC
3/11/2016
Sales person made us feel very valued as customers and was able to make the transaction very smooth and memorable.

Glen
Raleigh, NC
3/10/2016
The chair and a half I purchase was delivered with 2 black stains under seat cushion. I saw these before sitting on it. I used a clean moist dishcloth with some residual ivory soap and damp paper towels to remove it and decking is discolored from this substance with 2 tiny black dots remaining. I notified Basset salesperson promptly by email. I no not have a cell phone with a camera and notified salesperson I could not take a picture. Furniture was delivered on March 4. I called to talk to the store manager and did not get to talk to him, but a tech will be here tomorrow. I want decking replaced, or chair and a half replaced. Sofa that was delivered was fine. This experience has been terrible and I am expecting Bassett to make it right. I paid in full and was told in advance by salesperson that Bassett would fix or replace furniture if anything was wrong. Salesperson dropped support and I only was able to get support by trying to contact the store manager.

Bassett Response:  
We have reached out to the customer and addresses his concerns.

Allison
Raleigh, NC
3/4/2016
Customer did not leave a comment.

Mary
Raleigh, NC
3/4/2016
Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to make sure the customer has is happy!

Gene
Raleigh, NC
3/2/2016
Joyce was very helpful and knowledgeable about the things we wanted to purchase.

Don & Carol
Raleigh, NC
2/19/2016
Customer did not leave a comment.

Lois
Raleigh, NC
2/18/2016
Customer did not leave a comment.

Kent
Raleigh, NC
2/14/2016
Customer did not leave a comment.

Powell
Raleigh, NC
2/11/2016
Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified Bassett by Tablet. We were allowed to use damaged sofa until replacement arrives. When I called store where purchased terrific service at that end also. Have not received any communication from Bassett since delivery date. Mary Lou Powell

Jan & Bob
Raleigh, NC
2/11/2016
Customer did not leave a comment.

Cecil
Raleigh, NC
2/11/2016
Customer did not leave a comment.

Patricia
Raleigh, NC
2/10/2016
I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

Doris & Paul
Raleigh, NC
2/10/2016
Customer did not leave a comment.

Susan
Raleigh, NC
2/6/2016
Accommodating, personable staff; quality of furniture; on-time delivery

Ansel
Raleigh, NC
2/6/2016
Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel valued and worked within our budget. We will definitely shop with her again.

Lanard
Raleigh, NC
2/4/2016
Customer did not leave a comment.

Chuck
Raleigh, NC
2/4/2016
This was a good process - and your delivery team was great. Excellent customer service -- from initial phone call to delivery. Purchase was expensive (in spite of being discounted) -- but we are happy with product thus far.

Amy
Raleigh, NC
2/4/2016
I bought the Callahan recliner...it was on clearance, not at the store. yep, bought it sight unseen....I wanted a wall away recliner so when I asked the sales rep if it was a wall away and I was told it was, they are making all recliners wall away. WELL...it is not!!!!! So now I am stuck with a recliner that is not what I told it was. I feel like I was lied too. But I will just deal with it!!! My advise....PLEASE make sure your sales reps know all they can about the furniture they are selling...if they don't ask someone who does!!!!

Bassett Response:  
We have addressed recliners with the design consultant. The customer is unhappy because she thought she was purchasing a wall saver recliner and the recliner she purchased is not a wall saver recliner. We followed up with the customer and the customer wants to keep the recliner.

Suzanne
Raleigh, NC
2/4/2016
Isabelle was wonderful at helping us choose our new furniture

Kelly
Raleigh, NC
1/30/2016
Customer did not leave a comment.
Page 7 of 12
 
Copyright © 2003-2017 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies