Skip to Content
   
In Store Makeover Experts

Meet Our
Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

 
   

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

458
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 458
    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    3/12/2016 • Gary

    Customer did not leave a comment.

    5/1/2015 • Cecil

    Everything

    4/18/2015 • William

    Customer did not leave a comment.

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    2/9/2015 • Karen

    Customer service and product quality.

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    11/18/2016 • Bonnie

    Was very please with the whole process.

    4/20/2016 • Julia

    Customer did not leave a comment.

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    5/19/2016 • Nancy

    Customer did not leave a comment.

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    1/19/2016 • Lelia

    Customer did not leave a comment.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    1/13/2017 • Linda

    Customer did not leave a comment.

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    11/3/2016 • Kathy

    Loved working with Izabella!

    8/13/2015 • Diana

    Customer did not leave a comment.

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    10/1/2015 • Sarah

    Customer did not leave a comment.

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    4/28/2016 • Joanne

    Customer did not leave a comment.

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    11/24/2016 • Paul

    great service without the pressure

    12/22/2016 • Patti

    Customer did not leave a comment.

    1/14/2016 • David

    Customer did not leave a comment.

    2/17/2017 • Sharon

    Customer did not leave a comment.

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    12/30/2014 • Alberta

    Customer did not leave a comment.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    2/21/2015 • Morgan

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    3/11/2015 • Martha

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    4/6/2017 • Loretta

    Customer did not leave a comment.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    5/4/2017 • Kevin

    Customer did not leave a comment.

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    8/20/2016 • Cary

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    6/4/2015 • Howard W

    Customer did not leave a comment.

    7/18/2015 • Richard

    Customer did not leave a comment.

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    10/28/2016 • Charlie

    Customer did not leave a comment.

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    9/24/2015 • Peter

    Customer did not leave a comment.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    6/16/2016 • Anna

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    2/18/2016 • Lois

    Customer did not leave a comment.

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    2/2/2015 • Barbara

    Customer did not leave a comment.

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    11/27/2015 • Constance

    Customer did not leave a comment.

    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    6/6/2015 • Joan

    Customer did not leave a comment.

    10/1/2016 • Haywood

    Customer did not leave a comment.

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    7/30/2015 • Judy

    Attitude and good service

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    5/4/2017 • Mark

    Customer did not leave a comment.

    8/20/2015 • Margaret

    Customer did not leave a comment.

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    10/22/2015 • Sam

    Customer did not leave a comment.

    12/11/2015 • Kalyana

    quality of products

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    2/26/2015 • Faye

    Customer did not leave a comment.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    11/20/2015 • Mike

    Customer did not leave a comment.

    3/5/2015 • Dakota

    Customer did not leave a comment.

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    12/30/2014 • Brent

    Customer did not leave a comment.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    10/15/2015 • Michelle

    the quality of your product

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    4/27/2017 • Sean

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    1/15/2016 • Jim

    Delivery was done well.

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    4/7/2016 • Doris

    Everything!

    12/18/2015 • Drew

    Customer did not leave a comment.

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    2/17/2017 • Claire

    Customer did not leave a comment.

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    3/14/2015 • Frank

    Delivery

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    5/4/2016 • Steven

    Customer did not leave a comment.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    4/3/2016 • Mary

    Customer did not leave a comment.

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    11/19/2015 • Lee

    Customer did not leave a comment.

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    4/16/2015 • Walter

    Customer did not leave a comment.

    9/24/2015 • Colette

    make good furniture :)

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    4/9/2015 • Laurie

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    8/17/2016 • Calvin

    Customer did not leave a comment.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    6/10/2015 • Dakota

    Customer did not leave a comment.

    4/24/2015 • Betty

    Good communication.

    2/2/2017 • Megan

    Customer did not leave a comment.

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    7/9/2015 • Melissa

    Customer did not leave a comment.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    2/18/2015 • Jill

    Customer did not leave a comment.

    2/18/2017 • Mary

    Customer did not leave a comment.

    9/10/2015 • Peter

    Customer did not leave a comment.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    12/1/2016 • Martha

    Customer did not leave a comment.

    1/27/2015 • Barbara

    Customer did not leave a comment.

    8/28/2015 • Brian

    Customer did not leave a comment.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    3/4/2017 • Terri

    Picked up mirror at store

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    12/2/2015 • Frances

    Customer did not leave a comment.

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    2/11/2016 • Cecil

    Customer did not leave a comment.

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    11/23/2016 • Emily

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    6/23/2016 • Kristina

    Customer did not leave a comment.

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    11/9/2016 • Joshua

    Customer did not leave a comment.

    1/27/2015 • Chris

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    3/18/2016 • Becky

    Great service with no pressure!

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    11/10/2016 • Angelia

    Customer did not leave a comment.

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    4/28/2016 • Tamara

    Customer did not leave a comment.

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    6/29/2015 • Chris

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    2/18/2015 • Kyle

    The in store experience was impressive.

    8/10/2016 • Cary

    Customer did not leave a comment.

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    1/25/2017 • Wade

    Customer did not leave a comment.

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    10/1/2016 • Anastasia

    Very professional

    3/29/2015 • Nancy

    Customer did not leave a comment.

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    2/18/2015 • Jon

    Customer did not leave a comment.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    8/7/2015 • Sarah

    Customer did not leave a comment.

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    10/21/2016 • Dannice

    Everything

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    12/17/2016 • Jill

    Customer did not leave a comment.

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    12/10/2015 • Kevin

    Customer did not leave a comment.

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    6/8/2016 • Deborah

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    9/5/2016 • Deborah

    Everything was great!

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    2/18/2017 • Thomas

    Customer did not leave a comment.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    4/28/2017 • Cleta

    Customer did not leave a comment.

    10/19/2016 • Myra

    Customer did not leave a comment.

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    11/10/2016 • Douglas

    Customer did not leave a comment.

    5/11/2017 • Terri

    Customer did not leave a comment.

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

Read All Reviews for this Store
458 Customer Reviews
4.35 out of 5 stars



301-350 OF 458 CUSTOMER REVIEWS
sorted by date

Manan
Raleigh, NC
10/9/2015
Customer did not leave a comment.

Lynn
Raleigh, NC
10/8/2015
Customer did not leave a comment.

William
Raleigh, NC
10/1/2015
I was told by the sales person that all your furniture was made locally in North Carolina and came with a seven year warranty. When my furniture was delivered the tag on my sofa said it was warranted for five years and the tag on my bedroom furniture states it was made in Vietnam. Given this information, I have to wonder about the ethics of your company and its employees. I typically don't bad mouth others but certainly won't be quick to recommend Bassett to my family and friends. I might have misunderstood but don't think so and would have called the store to try and resolve the issue but my last encounter with the sales person and store manager did not go well.

Paul
Raleigh, NC
10/1/2015
Furniture was almost a month late. Not happy.

Peketa
Raleigh, NC
10/1/2015
Shopping and selection was made easy and fun by Suzanne.

Virginia
Raleigh, NC
10/1/2015
sales staff very knowledgeable and helpful, delivery prompt and professional

Janelle
Raleigh, NC
10/1/2015
best pricing. follow up before and after delivery. up to date with status of custom chairs without having to ask.

Sarah
Raleigh, NC
10/1/2015
Customer did not leave a comment.

Chelesey
Raleigh, NC
9/28/2015
Furniture was damaged when arriving at my house. Whoever inspected it before delivery did an awful job. United Furniture is a joke on the repair side. I have had my furniture for 2 months now and I am still dealing with getting things fixed and straightened out. Compared to the service of Arhaus and Restoration Hardware, Bassett is far behind.

Garry
Raleigh, NC
9/25/2015
Sell a product that is worthy of the price. I spent over $6000.00 on a BR set and already had to send the high chest back and now the closures on the Dresser are breaking. I ordered closure and was charged for the part. when it arrived,it was the wrong color and no screws were sent. I could see that the original closure had been screwed too tight and the plastic piece was split since it was delivered. I am at 919-846-3797 to discuss.

Peter
Raleigh, NC
9/24/2015
Customer did not leave a comment.

Cheryl
Raleigh, NC
9/24/2015
Wrong item was delivered and then customer service has to come out to repair Very unhappy with service after the purchase

Colette
Raleigh, NC
9/24/2015
make good furniture :)

Julia
Raleigh, NC
9/21/2015
Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and made sure we were happy. The delivery guys were friendly, polite and efficient. Thanks!

Stephen
Raleigh, NC
9/17/2015
Order and deliver the right product. The bookcase is a different color than the other pieces.

Amber
Raleigh, NC
9/17/2015
-Be more accurate on advertising the timing of delivery of your products -inform your sales staff of delivery timing for better communication to your clients - Have your delivery staff prepared to assemble the furniture

Carolyn
Raleigh, NC
9/17/2015
Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items. Took the full 30 days.

Peter
Raleigh, NC
9/10/2015
Customer did not leave a comment.

Vernon
Raleigh, NC
9/10/2015
From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks Again

Mike And Anita
Raleigh, NC
9/10/2015
Deliver unbroken furniture and offer to order another one. We were given two choices of either allowing repairs or refund. Lost a future customer.

Jennifer
Raleigh, NC
9/3/2015
Sales was helpful

Constance
Raleigh, NC
9/3/2015
The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what we wanted. I told him the colors I liked and he showed me the perfect swatch. We're definitely going back to him for our living room set. The bed arrived and was even more beautiful than we imagined. The dresser and end tables are gorgeous. There is a problem with one drawer not sliding in and out easily and already someone is scheduled to come take a look at it. We're very happy with our bedroom set.

Brian
Raleigh, NC
8/28/2015
Customer did not leave a comment.

Tom
Raleigh, NC
8/27/2015
The entire process was easy. Everyone was professional and helpful.

Cathi
Raleigh, NC
8/22/2015
Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't be more happy with my new furniture and tables. I would not hesitate to recommend Bassett and Pat (my sales rep) for the home furnishings. I will definitely return in the future. Thank You...Cathi Vowell

Aloma
Raleigh, NC
8/21/2015
On time delivery. Staff in sore and delivery folks top notch.

Margaret
Raleigh, NC
8/20/2015
Customer did not leave a comment.

Mitch
Raleigh, NC
8/20/2015
Customer did not leave a comment.

Virginia
Raleigh, NC
8/13/2015
helped me create the look I wanted and coordinate my room

Diana
Raleigh, NC
8/13/2015
Customer did not leave a comment.

Vernon
Raleigh, NC
8/13/2015
Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from selection to delivery. Thank You

Julia
Raleigh, NC
8/13/2015
Customer service was excellent and delivery service was also.

Kristin
Raleigh, NC
8/13/2015
Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about particular items. Very knowledgeable about fabric choices. A pleasure to work with her. I felt up to date on the status of the order and the delivery went well.

Sarah
Raleigh, NC
8/7/2015
Customer did not leave a comment.

Zenda
Raleigh, NC
8/6/2015
First our order was over 3 weeks late. Then only part of the order arrived. Last Saturday (Aug 8)the remaining part of our arrived - but it was the wrong color. In addition the doors on the huntboard pinch and do not shut correctly. We told the deliver guys to take it back. They stated they could not, but Bassett would make it right. My wife, Zenda, called Melody our sales person, she said she would call us on Monday (Aug 3) and get to fix it. Today is Thursday (Aug6) and NO ONE has called us back. Zenda called Bassett yesterday was told Melody was out until Friday. Thus Zenda will be stopping by in the showroom in person tomorrow (since no one seem to care enough to return our calls). We bought $19,000 of furniture from you. I COULD NOT BE MORE DISAPPOINTED. Your lack of customer service and response is shocking. At this point, I would tell others to NOT shop at your store. Sincerely, Richard Hines

Judy
Raleigh, NC
7/30/2015
Attitude and good service

Suzanne
Raleigh, NC
7/29/2015
Your furniture is staged extremely well in the store and helped me to decide on my purchase. I had an idea what I was looking for but the staging really helped. Also the delivery folks were great. If I can make one recommendation it is that the delivery folks bring a soft dry cloth (like a cotton diaper, etc.) to wipe down the furniture upon delivery. It was really dusty from being in a warehouse I am sure. Thanks again for having a great store.

Paul & Theresa
Raleigh, NC
7/27/2015
Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be put out by the wayside, the way they treat customers.

Kathryn
Raleigh, NC
7/27/2015
Customer did not leave a comment.

Linda
Raleigh, NC
7/26/2015
I'm extremely disappointed with the quality of the entertainment center recently delivered. There are many dings, dents, scratches, nail pops, and spots with no finish. Also, a back panel came off, another panel loose, and the bridge piece is not secured properly. Knobs are uneven and some bolts missing. I have someone coming to look at it (finally, after 2 weeks), but will return the whole unit if serious adjustments aren't made. I thought Bassett was a quality furniture store. This unit would qualify as second-hand or "distressed."

Cristen
Raleigh, NC
7/25/2015
Customer did not leave a comment.

Michael
Raleigh, NC
7/24/2015
David sent me weekly updates to give me status reports. The furniture was well wrapped for protection. All staff I dealt with was friendly and courteous. We will be returning customers.

Steve
Raleigh, NC
7/23/2015
I ordered a "custom" table and 4 chairs. They were delivered in a fair amount of time. However, when we were wiping off the table, we noticed that one side was very rough. I called customer service and a representative came a few days later. The person was very knowledgeable and friendly and arranged for a replacement top and leaf - which we are waiting delivery of.

Robert
Raleigh, NC
7/20/2015
helpful with in store sells people who have decorating experience.

Richard
Raleigh, NC
7/18/2015
Customer did not leave a comment.

Cynthia
Raleigh, NC
7/17/2015
Sales and being helped by Celeste. The delivery guys knocked a piece of art off the wall and scratched my front door but the furniture was fine, so I signed off on delivery. Now I have a damaged door but worse, a piece of art (wall sculpture) that is ruined. I wish they had been honest and told me about it. Very disappointed in Zenith freight services.

Eric
Raleigh, NC
7/13/2015
The time that sales staff spent with us helping to coordinate the sofa and area rug was very appreciated. We felt very comfortable and that made the purchase very easy. Delivery crew was very good. They took the time to demonstrate how to separate the two components of the sectional - very important as the layout of the room has changed a few times since delivery.

Hannah
Raleigh, NC
7/9/2015
outstanding quality of furniture including sofa style, fabric, selection)

Melissa
Raleigh, NC
7/9/2015
Customer did not leave a comment.

Marjorie
Raleigh, NC
7/6/2015
I was happy with the whole experience. The sales and design team really helped me by coming to the house and measuring and giving great suggestions. They were very patient helping me pick exactly what I wanted. The delivery people were wonderful. Very hard working.
Page 7 of 10
 
Copyright © 2003-2016 Bassett Furniture Industries. All Rights Reserved. Website Development by Beacon Technologies