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Design Team

Bassett Home Furnishings
Raleigh
8201 Glenwood Avenue
Raleigh,  NC  27612

(919) 781-5161

Store Hours
Monday thru Saturday 10AM-8PM
Sunday 1PM-5PM

HGTV HOME™ Design Studio

Book a Design Appointment

523
Customer Reviews
4.35 out of 5 stars
Bassett Home Furnishings
8201 Glenwood Avenue
Raleigh
NC
27612
(919) 781-5161
4.35 523
    3/6/2015 • Don & Paula

    Customer did not leave a comment.

    5/21/2015 • Donna

    Helpful, patient and informative Sales person. No pressure but willing to offer suggestions and gave me...

    1/15/2016 • Jim

    Delivery was done well.

    12/11/2015 • Kalyana

    quality of products

    5/4/2016 • Debbie

    I love the quality and appearance of my sofas. David, at the Raleigh store, was most helpful and...

    4/15/2015 • Kirit

    Overall good quality and communications to customer

    10/28/2016 • Charlie

    Customer did not leave a comment.

    8/18/2016 • Jean

    You are in the process of correcting the problems with the furniture with little hassle. You design...

    5/25/2017 • Stephen

    The sales associate was very helpful but not at all overbearing. She assisted and offered her opinions...

    5/28/2017 • David

    We look forward to future purchases at your store. Thank you for great customer service.

    7/30/2015 • Judy

    Attitude and good service

    2/21/2015 • Morgan

    Customer did not leave a comment.

    1/28/2016 • William

    Customer did not leave a comment.

    12/22/2016 • Patti

    Customer did not leave a comment.

    5/21/2015 • Mike & Lisa

    Everything about this is amazing! Terrye in sales was awesome, she helped decorate our whole house!...

    5/21/2015 • Gail

    Patricia Green is a professional & knowledgeable member of your team! We enjoyed working with...

    8/20/2015 • Mitch

    Customer did not leave a comment.

    3/27/2015 • Brian

    delivered earlier than promised, but one piece was apparently damaged and not delivered yet. I did...

    2/18/2017 • Thomas

    Customer did not leave a comment.

    4/20/2015 • Jp And Megan

    Customer did not leave a comment.

    5/4/2015 • Lynne

    The sales person, Donna Foster, really explained the custom sofa options and helped us choose a fabric....

    6/30/2016 • Melinda

    From the minute we walked into the Bassett in Raleigh, NC our experience has been nothing short of...

    5/9/2017 • Ron And Dorothy

    Our sales person was Isabella in Cary NC. she was outstanding!!

    3/19/2015 • Cheryl

    The local store, Donna and Grant, were exceptional. Very thoughtful, very talented and experienced....

    5/28/2017 • Kush

    Great sales experience. Painless delivery process.

    5/11/2016 • Jennifer

    Customer did not leave a comment.

    8/3/2017 • Lorraine

    The home delivery took extremely long due to delay in product but the delivery staff was excellent! Im...

    5/26/2016 • Michelle

    great customer service and fast turn around time from order to receiving furniture.

    9/7/2017 • Carl

    Your salesperson, Pam Ericson is phenomenal

    1/30/2015 • Gretchen

    The salesman was very nice and very knowledgeable. The sofa is wonderful!

    6/1/2017 • Cherly

    Can't say enough about Molli and Mary, they were so knowledgeable, helpful and fun.

    2/10/2016 • Doris & Paul

    Customer did not leave a comment.

    2/11/2016 • Jan & Bob

    Customer did not leave a comment.

    3/9/2017 • Becky & George

    Customer did not leave a comment.

    6/9/2017 • John

    Customer did not leave a comment.

    8/17/2016 • David

    Sales staff was amazing. Very helpful, and understanding of our needs. Delivery was great as well....

    10/1/2016 • Anastasia

    Very professional

    3/4/2015 • Stacey

    Everything. We purchased our home 9 months ago and we'd purchased some furniture from Rooms to Go and...

    5/5/2016 • Ann

    The delivery guys were excellent. They were very careful not to hit walls, etc. They went out of their...

    8/10/2017 • Christine

    Customer did not leave a comment.

    9/6/2017 • Lloyd

    Customer did not leave a comment.

    5/4/2016 • Rebecca

    I had a wonderful experience with Bassett! Mary Drum designed us a gorgeous media room. The couch is...

    11/18/2015 • Nicole

    The couch I purchased is very good quality. The delivery was good and packaged very well.

    11/5/2016 • Edward

    I already have recommended Bassett Furniture and in particular Scott Weber to several friends. It is so...

    8/13/2015 • Virginia

    helped me create the look I wanted and coordinate my room

    8/13/2015 • Diana

    Customer did not leave a comment.

    11/9/2016 • Joshua

    Customer did not leave a comment.

    8/7/2015 • Sarah

    Customer did not leave a comment.

    11/14/2015 • Lela

    Good good communication regarding delivery.

    4/6/2017 • Loretta

    Customer did not leave a comment.

    7/6/2016 • Tia

    Awesome experience!

    10/14/2016 • Arrel

    We were very satisfied with everything, beginning to end. Thanks so much.

    10/1/2016 • Haywood

    Customer did not leave a comment.

    1/28/2015 • Ginger

    Delivery services were superb, but the furniture had a very strong unpleasant odor, which is dissipating...

    2/2/2015 • Barbara

    Customer did not leave a comment.

    7/28/2016 • Robert

    Knowledgable sales staff that worked with us to get the couch we were looking for. It was ready when...

    12/17/2015 • Kathy

    Customer did not leave a comment.

    5/25/2017 • Norman

    Customer did not leave a comment.

    2/14/2016 • Kent

    Customer did not leave a comment.

    3/4/2017 • Terri

    Picked up mirror at store

    6/30/2016 • Frank And Karen

    Even though piece was damaged and needed to be replaced, it is a beautiful piece to complete our bedroom...

    8/10/2016 • Cary

    Customer did not leave a comment.

    9/10/2015 • Peter

    Customer did not leave a comment.

    12/29/2016 • Neal & Rosemary

    Sales person very helpful in aiding us as far as colors went.

    7/9/2015 • Melissa

    Customer did not leave a comment.

    9/3/2015 • Constance

    The salesman in store was wonderful. Scott Weber in Raleigh took his time to help us find exactly what...

    6/16/2016 • Anna

    Customer did not leave a comment.

    3/14/2016 • Katherine

    Didn't feel like we were being "attacked" as we walked in the store like in most places. Liz...

    5/11/2017 • Willie

    Great help in finding furniture that best fit the room space. Also great help in coordinating colors....

    3/12/2016 • Gary

    Customer did not leave a comment.

    7/14/2017 • Linda

    Your updates of information concerning the delivery, the salesperson and the actual delivery were above...

    7/14/2016 • Sara Louise

    Making easy changes to some miss communication problems. Friendly and excellent advise and service.

    12/10/2015 • Kevin

    Customer did not leave a comment.

    2/1/2017 • Melissa

    The bed is exactly what I wanted. The home delivery was top notch! I can't say enough about the service...

    2/18/2015 • Kyle

    The in store experience was impressive.

    4/3/2016 • Mary

    Customer did not leave a comment.

    7/27/2015 • Paul & Theresa

    Handeled a bassett problem without any hesistation Unlike Wells-Wayside in Havelock NC, they should be...

    12/30/2014 • Brent

    Customer did not leave a comment.

    7/20/2015 • Robert

    helpful with in store sells people who have decorating experience.

    3/18/2016 • Becky

    Great service with no pressure!

    5/11/2017 • Karen & Brian

    We have never had such a great experience with a furniture sales person. Izabella Faulkner took the time...

    8/10/2017 • Lucy

    The sales person, Mary, followed through with us when we were having trouble deciding on our rug, style...

    2/13/2015 • Christine

    Good customer service. Sofa is far les comfortable than the one in the showroom, which is a big...

    11/6/2015 • Sharon

    Our Design consultant Suzanne helped us greatly. We enjoyed working with her very much. She made our...

    1/6/2016 • Cynthia

    Excellent products for the price. Have purchased several items here and plan to buy more in the future....

    3/17/2016 • Aida & Luis

    Customer did not leave a comment.

    11/10/2016 • Angelia

    Customer did not leave a comment.

    8/27/2015 • Tom

    The entire process was easy. Everyone was professional and helpful.

    6/4/2015 • Howard W

    Customer did not leave a comment.

    8/6/2017 • William

    Customer did not leave a comment.

    4/14/2016 • Angela

    Customer did not leave a comment.

    4/30/2015 • Dan & Paula

    Customer did not leave a comment.

    2/2/2017 • Tom

    On our initial visit, the first sales person was not very knowledgeable. We returned a second time and...

    9/11/2017 • Lorraine

    I love this place!!

    11/18/2016 • Michael

    The design group was great and took the time to let us think about our choices. Delivery was on time and...

    6/30/2016 • Elizabeth

    Kept me informed about my online order.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    1/26/2015 • John

    Friendly people, kept in contact on special deals and financing offers.

    1/13/2017 • Linda

    Customer did not leave a comment.

    10/6/2016 • Kinnard

    Customer did not leave a comment.

    6/15/2017 • Erica

    Izabella Faulkner (Raleigh, NC) was a great design consultant and was very helpful!

    6/1/2017 • Bridgett

    My sales lady was fantastic! She made the process and fun and I will return for other furniture in the...

    11/10/2016 • Janet

    Sales staff very helpful. Delivery people were exceptionally nice. The only problem is here is one piece...

    7/1/2017 • Tyler & Laurie

    Customer did not leave a comment.

    12/15/2015 • Ron & Conni

    Customer did not leave a comment.

    2/17/2017 • Barbara

    stand behind products and correct any mistakes

    8/13/2015 • Kristin

    Sales associate wasn't pushy in the showroom - let us walk the store and then ask questions about...

    3/17/2016 • Brooke

    Customer did not leave a comment.

    8/10/2017 • Asuncion

    Sales rep is really good in remembering us as returning customers, Melanie. Accommodating and not pushy....

    9/7/2017 • Amy

    Everything was great. Custom order with quick arrival and fantastic delivery. It was a wonderful...

    2/10/2017 • Elizabeth

    Customer did not leave a comment.

    9/10/2015 • Vernon

    From our sales person(Dave Foster) to the delivery guys,very professional and very courteous. Thanks...

    2/17/2017 • Tammy & Pete

    Customer did not leave a comment.

    8/13/2015 • Vernon

    Our sales person(David Foster) was excellent and very professional. Everything went very smoothly from...

    12/22/2016 • Anita

    Everything. I had shopping for the entertainment console for quite awhile (at every place other than...

    12/16/2015 • Ronald & Olga

    You have a very knowledgeable sales staff.

    7/6/2017 • Debra

    Customer did not leave a comment.

    7/7/2016 • Brenda

    Once style of furniture had been decided, Scott was amazing helping me pick out fabric and an amazing...

    12/6/2016 • Lisa

    David Alston was absolutely amazing. Gave me confidence in every piece of furnishing I purchased. I am...

    3/30/2017 • Traci

    Scott Webber was great! Super friendly and really listened to what we hoping to find and he made it...

    6/3/2016 • Donald

    The people that helped us were Melanie Lopresti and Gil Croy. They were awesome!! Both came to visit me...

    1/28/2015 • Alan And Nicole

    The whole process, from sales, communication before delivery, delivery and also after sales service was...

    1/30/2015 • Kevin

    Our salesperson, Melanie LoPresti, was knowledgeable, efficient and friendly. Delivery went very...

    11/19/2015 • Mike

    Everything went very smoothly. Many thanks !

    5/25/2016 • Linda

    My purchase was based solely on the expertise of Gil Croy. From one piece of artwork that I showed him,...

    11/3/2016 • Patricia

    The delivery crew was good. My furniture was delivered 21/2 hours after late time in the delivery...

    3/18/2016 • Matthew&Christi

    Customer did not leave a comment.

    5/11/2017 • Norman

    We did have to exchange two end tables because they were the wrong ones. Otherwise the experience was...

    8/17/2016 • Calvin

    Customer did not leave a comment.

    12/1/2016 • Martha

    Customer did not leave a comment.

    6/2/2017 • Matt & Marisa

    Izabella was great to work with, the delivery folks were pleasant and accommodating to my wife.

    10/21/2016 • Jerrae

    The furniture did not have the floor caps and it took a few weeks to get them.

    11/13/2015 • Joyce

    Joyce, helped me a lot with my purchase.

    5/11/2017 • Marshall

    Terry was most helpful and patient in finding the couch and chair I had in mind. Delivery guys were...

    2/6/2015 • Carrie

    My furniture was promised to be delivered in six weeks but it came in five weeks!

    7/13/2015 • Eric

    The time that sales staff spent with us helping to coordinate the sofa and area rug was very...

    6/29/2016 • James & Shirley

    You had the furniture delivered when scheduled and within the expected timeline. We are completely...

    9/24/2015 • Peter

    Customer did not leave a comment.

    8/22/2015 • Cathi

    Customer Service! You did what you said you would do and the delivery guys were fantastic. I couldn't...

    4/13/2017 • Becky & George

    Customer did not leave a comment.

    6/16/2016 • Thomas

    Customer did not leave a comment.

    2/2/2017 • Wendy

    Customer did not leave a comment.

    5/19/2016 • Ronnie

    Customer did not leave a comment.

    7/6/2016 • Melanie

    Good product, and sales person was knowledgeable, but not pushy. delivery by Zenith delivery was...

    10/15/2015 • Laura & Neal

    Terrye was really nice. Delivery was on time (showed up early, actually) and the furniture was wrapped...

    8/5/2016 • Todd

    I contacted an associate at your Raleigh, NC store after determining I couldn't avoid a $150 delivery...

    5/28/2017 • David

    We look forward to making future purchases. Your delivery crew were awesome. Great communication on...

    8/23/2017 • Jessica

    Loved the in store experience and delivery was fast and professional.

    2/6/2016 • Susan

    Accommodating, personable staff; quality of furniture; on-time delivery

    2/18/2016 • Lois

    Customer did not leave a comment.

    1/20/2017 • James

    The entire experience has been so positive for us. When you only buy furniture every 10 - 15 years, it...

    12/3/2015 • Dave And Ali

    Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my...

    9/2/2016 • Donna

    The sales person was helpful, not pushy and eager for us to make our own "right" choices. She...

    5/25/2017 • Joel

    This is the message with a photo that we sent to Dave Foster our sales person. Dave Thanks for our...

    9/24/2015 • Colette

    make good furniture :)

    6/15/2017 • Mel & Carol

    Customer did not leave a comment.

    3/18/2016 • Lea

    I am very happy with the design process, the fabrics available, and the furniture delivery itself....

    4/23/2015 • Patricia

    Furniture came sooner than expected. Delivery was great. Sales lady very helpful. Nice store.

    6/23/2016 • Kristina

    Customer did not leave a comment.

    2/27/2015 • Ralph

    The in-store sales experience with David has been superb. There is no pressure, but he is always ready...

    3/29/2015 • Nancy

    Customer did not leave a comment.

    12/2/2015 • Frances

    Customer did not leave a comment.

    12/10/2015 • Bonnie

    Customer Service is excellent. Delivery personnel Fabulous.

    10/22/2015 • Steve

    Delivery was a breeze. They came in, set it up and left in about 20 mins. Awesome experience. Our...

    11/23/2016 • Rhonda & Mason

    Customer did not leave a comment.

    9/12/2017 • Ava

    Your sales associate was awesome. Her name was Mary Drum in the store located on Glenwood Avenue or...

    8/20/2015 • Margaret

    Customer did not leave a comment.

    6/23/2016 • Ken

    Service, delivery and product are all above average

    3/18/2016 • Karthi

    Pat, my designer and sales person was fantastic. She helped me past the close of the store at a time...

    2/5/2015 • Jared

    Scheduling the delivery, and the delivery arriving early was a plus. The delivery team were very...

    3/4/2016 • Mary

    Very pleased with all aspects of my purchase. Management and sales staff really go above and beyond to...

    6/5/2015 • Kathryn

    Helped me coordinate furniture and fabrics with the size of my space and an area rug I am using.

    9/7/2017 • Gina & Trey

    Suzanne who worked with us was amazing and beyond patient. She had fantastic ideas and really listened...

    3/11/2016 • Blake

    Sales person made us feel very valued as customers and was able to make the transaction very smooth and...

    8/25/2016 • Arvette

    Polite, courteous, friendly, and informative sales staff. Responsive, and effective communication by...

    7/19/2017 • Angela

    Customer did not leave a comment.

    12/17/2015 • Brian

    We has very specific needs and dimensions to work with and the sales staff worked closely with us to...

    4/24/2015 • Betty

    Good communication.

    12/19/2016 • Rebecca

    From the moment I walked in the door at the Bassett store in Raleigh, to the time of delivery of my...

    4/23/2015 • Sarah

    Sales rep kept me informed of my order in a timely manner. Store worked closely with us so that we...

    11/17/2015 • Peter

    My entire experience -- from my purchase to the financing to the delivery -- was professional and...

    9/1/2016 • Jay

    The entire process was easy and pain-free. The delivery was on time and very efficient. Thanks!

    8/18/2016 • Edward

    Everything! We absolutely love our new L-shaped sofa. Sales person was cordial, knowledgeable and...

    7/6/2015 • Marjorie

    I was happy with the whole experience. The sales and design team really helped me by coming to the...

    8/17/2016 • Ann Marie

    Customer did not leave a comment.

    2/26/2015 • Faye

    Customer did not leave a comment.

    6/10/2015 • Dakota

    Customer did not leave a comment.

    3/17/2016 • Mary

    Dave really knew all about the products that I purchased and asked about in the store.

    2/10/2015 • Josh

    Customer service, delivery... it was all great!

    1/27/2015 • Barbara

    Customer did not leave a comment.

    8/18/2016 • Kathryn

    Customer did not leave a comment.

    5/22/2017 • Monica

    From start to finish - the sales person that took my order over the phone (instead of redirecting me to...

    3/31/2016 • Karen

    I worked with two sales people. On my initial visit the woman was very helpful, providing information...

    1/25/2017 • Wade

    Customer did not leave a comment.

    9/10/2016 • Stefanie

    Salesperson was very helpful in picking out the right couch and color. The delivery staff was prompt...

    12/1/2016 • Thomas And Eliz

    Customer did not leave a comment.

    12/18/2015 • Drew

    Customer did not leave a comment.

    2/17/2017 • Claire

    Customer did not leave a comment.

    8/13/2015 • Julia

    Customer service was excellent and delivery service was also.

    12/16/2015 • Lea

    Scheduling, follow-up, delivery all went extremely well.

    6/11/2015 • Allison

    great to work with only put quality down to above adv bc there were many threads not cut on the...

    11/27/2015 • Dawn

    The delivery was done in a very professional manner. They were on time, did all the things necessary to...

    5/21/2015 • Mariann T

    Customer did not leave a comment.

    8/21/2015 • Aloma

    On time delivery. Staff in sore and delivery folks top notch.

    5/11/2017 • Matt & Laura

    Customer did not leave a comment.

    8/17/2017 • Kayla & Jon

    Customer did not leave a comment.

    8/20/2016 • Cary

    Customer did not leave a comment.

    4/1/2015 • Dennis & Susan

    You did stay in touch as there was a delay and error in my order. calling and emailing meto keep me up...

    11/6/2015 • Dino

    It's a great couch! And Mary was awesome!

    2/2/2017 • Megan

    Customer did not leave a comment.

    5/25/2017 • Nereida

    We have purchased twice from Bassett. Donna has been great each time. She knows her stuff!! We love...

    3/27/2015 • John

    Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

    8/11/2016 • Michael

    The entire experience of purchasing through delivery was excellent. I do want to especially compliment...

    10/15/2015 • Michelle

    the quality of your product

    3/5/2015 • Dakota

    Customer did not leave a comment.

    6/29/2017 • Curtis & Clara

    Great help with product selection, excellent service.

    8/10/2016 • Susan

    Isabella our sales associate was awesome! She was knowledgeable, friendly and not pushy at all. She...

    3/29/2016 • Suzanne

    Customer did not leave a comment.

    8/3/2017 • Georgia

    Customer did not leave a comment.

    2/18/2015 • Jill

    Customer did not leave a comment.

    1/15/2015 • Dakota

    Customer did not leave a comment.

    11/18/2016 • Malathia

    Working with us to understand our needs, tailoring solutions that fit our tastes, and working with us...

    12/30/2014 • Caroline

    Sales and also delivery guys were great

    8/10/2017 • Albert

    Customer did not leave a comment.

    4/16/2015 • Edward

    The whole experience. The sales force was very helpful and accommodating. The delivery was excellent.

    1/6/2017 • Mallory

    Scott and Mary were extremely helpful and knowledgeable of the products.

    2/19/2016 • Don & Carol

    Customer did not leave a comment.

    7/27/2015 • Kathryn

    Customer did not leave a comment.

    5/25/2016 • Micah

    Customer did not leave a comment.

    5/1/2015 • Cecil

    Everything

    12/30/2014 • Alberta

    Customer did not leave a comment.

    9/16/2016 • Martha

    All the above!

    10/14/2016 • Oneal

    The staff at Bassett made us feel like we were family not just a costumer. They answered all our...

    2/13/2015 • Diane

    Good selection. Reasonable pricing

    3/15/2016 • Bruna

    Really liked the fact that the two salespeople I worked with were helpful and never pushy!!! One little...

    4/30/2015 • Debbie

    I think all of my experience with Bassett was what I expected as a customer, the way it should be! That...

    7/9/2015 • Hannah

    outstanding quality of furniture including sofa style, fabric, selection)

    3/12/2015 • Sam

    Sales staff was exceptional, Tracy that is. Delivery and the way furniture was wrapped eas outstanding

    6/8/2016 • Deborah

    Customer did not leave a comment.

    3/12/2015 • Stacy & Joe

    Customer did not leave a comment.

    2/10/2017 • Don

    Customer did not leave a comment.

    2/18/2015 • Jennifer

    Service was wonderful. Donna was great to work with. Delivery was pleasant and professional. Will...

    4/7/2016 • Doris

    Everything!

    8/10/2017 • Susan

    Kept in touch about delivery date updates.

    5/19/2016 • Nancy

    Customer did not leave a comment.

    6/25/2015 • Mike & Eliza

    Customer did not leave a comment.

    11/2/2016 • Margaret

    Customer did not leave a comment.

    9/5/2016 • Deborah

    Everything was great!

    6/8/2016 • Gary

    My only disappointment was reading "Made in Viet Nam" when I was led to believe it was...

    2/11/2016 • Powell

    Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified...

    1/14/2016 • David

    Customer did not leave a comment.

    8/10/2016 • Curtis

    I would recommend our sales person Molli Young( no relationship) to anyone going to the store. Excellent...

    11/3/2016 • Kathy

    Loved working with Izabella!

    11/10/2016 • Douglas

    Customer did not leave a comment.

    4/13/2017 • Titilayo

    Customer did not leave a comment.

    4/27/2017 • Jennifer

    My salesperson Terrye Johnson at the Glenwood Ave store in NC was AWESOME!!! I was worried about the...

    7/13/2016 • Ric

    I had a fantastic experience from start to finish. I was just going to buy a few things as I was unsure...

    4/29/2015 • Maryle

    Experienced salesperson. Great delivery men.

    10/1/2015 • Virginia

    sales staff very knowledgeable and helpful, delivery prompt and professional

    4/28/2017 • Cleta

    Customer did not leave a comment.

    4/2/2015 • Dakota

    Customer did not leave a comment.

    4/10/2015 • Ann

    you continue make the product in the USA. Thank you.

    4/18/2015 • William

    Customer did not leave a comment.

    7/13/2016 • Diane

    So happy with all!! We started in a franchise store in Middletown, NJ who quickly handled getting your...

    1/27/2015 • Chris

    Customer did not leave a comment.

    5/11/2017 • Tom

    Customer service and delivery personnel were very professional

    12/17/2016 • Jill

    Customer did not leave a comment.

    9/17/2015 • Carolyn

    Beautiful furniture. Friendly staff both in the store and the delivery-men. Long wait for items....

    3/29/2015 • Gordon & Cindy

    Customer did not leave a comment.

    11/18/2016 • Catherine

    Very happy with over all experience,would do it again.Thanks

    12/30/2014 • Vickie

    Very helpful and patient sales staff. Delivery guys were very good and did not damage anything during...

    4/27/2017 • Sean

    Customer did not leave a comment.

    8/25/2016 • Jonathan

    Customer did not leave a comment.

    4/7/2016 • Rebecca

    Mary designed our room for us. She is so nice and professional! I've loved working with her. She...

    5/14/2015 • Diane

    Your products are high quality and are delivered in a very timely manner. Your sales staff and delivery...

    5/11/2016 • Jessica

    Customer did not leave a comment.

    3/6/2015 • Jory

    David at the Raleigh, NC location we bought our bed from was extremely friendly and helpful. We ordered...

    3/6/2015 • Rick

    Everyone was wonderful to work with. The guys who delivered & set up our sectional were very nice....

    4/28/2016 • Terri

    Salesperson was excellent - knowledgeable and very helpful. I really appreciated that she took the...

    5/4/2016 • Steven

    Customer did not leave a comment.

    7/24/2015 • Michael

    David sent me weekly updates to give me status reports. The furniture was well wrapped for protection....

    7/15/2017 • Wanda

    Customer did not leave a comment.

    9/7/2017 • Deborah

    Customer did not leave a comment.

    2/6/2016 • Ansel

    Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel...

    11/10/2016 • Bill And Kathy

    Customer did not leave a comment.

    11/18/2016 • Bonnie

    Was very please with the whole process.

    10/1/2015 • Janelle

    best pricing. follow up before and after delivery. up to date with status of custom chairs without...

    3/18/2016 • Hank

    Liz was great. She asked many questions and really guided me in the right direction

    6/2/2017 • Beverly

    Customer did not leave a comment.

    5/4/2017 • Kevin

    Customer did not leave a comment.

    11/20/2015 • Mike

    Customer did not leave a comment.

    4/20/2016 • Julia

    Customer did not leave a comment.

    11/23/2016 • Barb

    Customer did not leave a comment.

    5/4/2017 • Mark

    Customer did not leave a comment.

    1/30/2015 • Jennifer

    Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

    3/14/2015 • Frank

    Delivery

    10/28/2015 • Gwen

    Helped with fabric selection..figuring out which pillows would go best

    11/27/2015 • Cecil

    Great people to work with Cecil Holcomb

    3/11/2015 • Pat

    Making shopping a pleasant experience.

    3/26/2015 • Elliott

    Sales and delivery people were very courtious and helpful,

    10/1/2015 • Sarah

    Customer did not leave a comment.

    9/23/2016 • Martha

    Customer did not leave a comment.

    12/16/2016 • Nancy

    Love the couch. Seemed to be some last minute confusion about balance due. Balance confusion was...

    8/30/2017 • Sigrid

    All of it - I am very happy with the deal I got, the quality of the furniture I received and the...

    2/18/2015 • Ann

    Your delivery people are the best I have ever had deliver furniture. Your store manager gave us...

    8/16/2016 • Bonnie

    Thanks to everyone! The delivery guys were awesome. Never touched anything bringing that big...

    11/19/2015 • Rebecca

    Communication about my online order was timely and informative. The delivery crew was excellent:...

    5/4/2017 • Randall

    Personal attention and got everything correct. That almost never happens in my experience.

    2/18/2017 • Mary

    Customer did not leave a comment.

    8/28/2015 • Brian

    Customer did not leave a comment.

    6/16/2017 • Daniel

    Customer did not leave a comment.

    6/1/2017 • Carl

    Pam Ericson is the best

    11/21/2015 • Dana

    Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

    10/19/2016 • Myra

    Customer did not leave a comment.

    4/16/2015 • Walter

    Customer did not leave a comment.

    6/26/2015 • Andrea

    Follow up on delivery of product to store. Followed up with Lillian at Bassett store on Glenwood Ave in...

    7/13/2017 • John & Roberta

    We appreciate our sales person Izabella sitting down with us at her computer & planning a design for...

    9/20/2016 • Elizabeth

    The buying experience was pleasant.The sales associate was very helpful during the fabric selection...

    9/18/2017 • Gerald & Jane

    Molly was great and patient. She could have done a better job of following up and letting us know that...

    5/11/2017 • Terri

    Customer did not leave a comment.

    11/27/2015 • Constance

    Customer did not leave a comment.

    2/11/2016 • Cecil

    Customer did not leave a comment.

    4/9/2015 • Rebecca

    Customer did not leave a comment.

    8/25/2017 • Amanda

    Customer did not leave a comment.

    7/5/2017 • Lila

    Customer did not leave a comment.

    11/5/2015 • Sharon

    Designer service was excellent. I hope I get same level of help with future projects. Delivery service...

    11/19/2015 • Lee

    Customer did not leave a comment.

    6/6/2016 • Rebecca

    Sales consultant was very patient and helpful in picking out design features & options for...

    11/24/2016 • Paul

    great service without the pressure

    9/1/2016 • Shauna & Josh

    From start to finish it was an amazing and easy order.

    2/18/2015 • Jon

    Customer did not leave a comment.

    11/23/2016 • Emily

    Customer did not leave a comment.

    10/22/2015 • Sam

    Customer did not leave a comment.

    4/9/2015 • Stone

    Hired Suzanne Herzog! I gave her our vision, our room dimensions and we now have the BEST man room we...

    8/23/2017 • Lloyd

    Customer did not leave a comment.

    7/21/2016 • Richard

    Suzanne was fun and knowledgeable about bed and Temperpedic mattresses - did not rush - created a great...

    3/2/2017 • George & Nancy

    Kept us informed on the order.

    3/18/2016 • Kristin

    My sales associate was Izabella Faulkner at the Raleigh NC location. She was a pleasure to work with and...

    7/3/2015 • Calvin

    Terry was extremely helpful and accommodating. She offered to come in on her day off, we told her it was...

    4/28/2016 • Tamara

    Customer did not leave a comment.

    8/18/2016 • Cathy

    Patricia green great sales person, very helpful

    3/11/2015 • Martha

    Customer did not leave a comment.

    1/19/2016 • Lelia

    Customer did not leave a comment.

    8/6/2017 • Lloyd

    We love the designers at Bassett and the products are all of quality! The designers do a great job...

    7/20/2017 • Brian

    Jameeka Bland provided great customer service with design selections for my dresser, nightstands, and...

    2/10/2016 • Patricia

    I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

    9/1/2016 • Jane

    Ability to design and make a sofa to my physical need for support to my back. Fabric choices were also...

    2/4/2016 • Suzanne

    Isabelle was wonderful at helping us choose our new furniture

    6/6/2015 • Joan

    Customer did not leave a comment.

    8/6/2016 • Shelby

    I whole experience was great! From start to finish.

    10/19/2016 • Helene

    I would have rated the Quality of Product Well Above Average but the recliner that was delivered to me...

    4/28/2016 • Joanne

    Customer did not leave a comment.

    4/9/2015 • Laurie

    Customer did not leave a comment.

    10/21/2016 • Dannice

    Everything

    2/9/2015 • Karen

    Customer service and product quality.

    3/18/2016 • Mary Sue

    Customer did not leave a comment.

    9/21/2015 • Julia

    Suzanne, the sales rep, was very knowledgeable and patient. She explained all the details clearly and...

    11/13/2016 • Debra

    Very busy day we went. Wish the personnel had more time to spend with us. My couch is not what I...

    2/6/2015 • Jerry & Patsy

    Customer did not leave a comment.

    4/13/2016 • Francis

    The communication throughout the process was excellent!! I was sent two emails letting me know when the...

    3/28/2016 • Matthew&Christi

    Sales staff were extremely knowledgeable and went out of their way for us, particularly Elizabeth...

    3/2/2016 • Gene

    Joyce was very helpful and knowledgeable about the things we wanted to purchase.

    6/8/2017 • Janet

    Customer did not leave a comment.

    6/2/2015 • Sarah

    Staff is really knowledgeable and customer service seems to be on the forefront.

    7/7/2016 • Pete & Patrice

    We were extremely satisfied with our designer, Suzanne Herzog. She went above and beyond the call of...

    6/29/2015 • Chris

    Customer did not leave a comment.

    4/29/2015 • Gina

    The red carpet treatment was awesome and the delivery guys were very fast in putting our bed to...

    2/17/2017 • Sharon

    Customer did not leave a comment.

    5/19/2017 • Becky & George

    Customer did not leave a comment.

    7/27/2017 • Elaine

    Customer did not leave a comment.

    7/28/2016 • Ric

    Very happy with the whole process at Bassett from a knowledgeable and helpful sales person (Izabella) to...

    3/17/2016 • Jeannie

    Very helpful choosing furniture, responsive to questions before delivery, delivered on time. So...

    7/18/2015 • Richard

    Customer did not leave a comment.

Read All Reviews for this Store
523 Customer Reviews
4.35 out of 5 stars



301-350 OF 523 CUSTOMER REVIEWS
sorted by date

Lois
Raleigh, NC
2/18/2016
Customer did not leave a comment.

Kent
Raleigh, NC
2/14/2016
Customer did not leave a comment.

Powell
Raleigh, NC
2/11/2016
Delivery folks were great. Sofa was wet on side and front. Driver said not acceptable and notified Bassett by Tablet. We were allowed to use damaged sofa until replacement arrives. When I called store where purchased terrific service at that end also. Have not received any communication from Bassett since delivery date. Mary Lou Powell

Jan & Bob
Raleigh, NC
2/11/2016
Customer did not leave a comment.

Cecil
Raleigh, NC
2/11/2016
Customer did not leave a comment.

Patricia
Raleigh, NC
2/10/2016
I found Isabella Faulkner to be very helpful, she was very knowledgeable. Great experience!!

Doris & Paul
Raleigh, NC
2/10/2016
Customer did not leave a comment.

Susan
Raleigh, NC
2/6/2016
Accommodating, personable staff; quality of furniture; on-time delivery

Ansel
Raleigh, NC
2/6/2016
Donna was AMAZING. She took the time to learn what we liked. She really listened. She made us feel valued and worked within our budget. We will definitely shop with her again.

Lanard
Raleigh, NC
2/4/2016
Customer did not leave a comment.

Chuck
Raleigh, NC
2/4/2016
This was a good process - and your delivery team was great. Excellent customer service -- from initial phone call to delivery. Purchase was expensive (in spite of being discounted) -- but we are happy with product thus far.

Amy
Raleigh, NC
2/4/2016
I bought the Callahan recliner...it was on clearance, not at the store. yep, bought it sight unseen....I wanted a wall away recliner so when I asked the sales rep if it was a wall away and I was told it was, they are making all recliners wall away. WELL...it is not!!!!! So now I am stuck with a recliner that is not what I told it was. I feel like I was lied too. But I will just deal with it!!! My advise....PLEASE make sure your sales reps know all they can about the furniture they are selling...if they don't ask someone who does!!!!

Bassett Response:  
We have addressed recliners with the design consultant. The customer is unhappy because she thought she was purchasing a wall saver recliner and the recliner she purchased is not a wall saver recliner. We followed up with the customer and the customer wants to keep the recliner.

Suzanne
Raleigh, NC
2/4/2016
Isabelle was wonderful at helping us choose our new furniture

Kelly
Raleigh, NC
1/30/2016
Customer did not leave a comment.

William
Raleigh, NC
1/28/2016
Customer did not leave a comment.

Chuck &Gail
Raleigh, NC
1/28/2016
We like the quality of the furniture. The problem is we bought 6 side chairs and 2 end chairs with a different fabric. The end chairs are about 4 inches shorter than the 6 side chairs. It really throws off the balance and the look. I could send you a picture. Every time we look at it we are unhappy. Especially with the amount of money we spent. I sent our salesperson an email with a picture to show her

Linda
Raleigh, NC
1/23/2016
Produce product as ordered, our table was the wrong finish; deliver a product that is not damaged, the first table, with the incorrect finish was damaged as well; stain the entire product not just the easily visible surfaces, we were surprised to see that the underside of the table was not stained - we have never had a piece in the past that was not completely stained even inexpensive pieces so never thought to look under the table in the showroom. Very disappointing.

Bassett Response:  
The incorrect table was delivered to the customers home. We did correct this mistake by delivering the correct table the same day. This table was manufactured to company standards and represented the table in the showroom.

Robin
Raleigh, NC
1/21/2016
I would recommend Bassett but not the Raleigh location.

Bassett Response:  
The customer ordered online and we failed to provide the proper communication to the customer. We have apologized and will use this as a training opportunity.

Lelia
Raleigh, NC
1/19/2016
Customer did not leave a comment.

Jim
Raleigh, NC
1/15/2016
Delivery was done well.

David
Raleigh, NC
1/14/2016
Customer did not leave a comment.

Lauri
Raleigh, NC
1/14/2016
Customer did not leave a comment.

Lauren
Raleigh, NC
1/12/2016
Hi - I loved my sales associate Isabella Faulkner, give her a raise! She was very knowledgeable and professional. The delivery folks were a little difficult, I had to play phone tag quite a bit and I felt like it took a while to get my furniture. I also did not like the pillows that were included with my sofa and wish I could have exchanged them for something more my style/color pallet. Thank you for a great couch! Lauren

Jodi And Gabe
Raleigh, NC
1/7/2016
The sales associate did not follow up with the information regarding touch up paint as she had stated. Also, the sales associate indicate that the crib would be taken apart, wrapped, and delivered. However, the crib was entirely together. The delivery gentlemen were great!

Bassett Response:  
We are using this as a training opportunity to improve our follow up and to ensure we provide the customer with the correct information at time of sale.

Cynthia
Raleigh, NC
1/6/2016
Excellent products for the price. Have purchased several items here and plan to buy more in the future. Also refer my friends to Bassett.

Drew
Raleigh, NC
12/18/2015
Customer did not leave a comment.

Kathy
Raleigh, NC
12/17/2015
Customer did not leave a comment.

Brian
Raleigh, NC
12/17/2015
We has very specific needs and dimensions to work with and the sales staff worked closely with us to show us all available options.

Lea
Raleigh, NC
12/16/2015
Scheduling, follow-up, delivery all went extremely well.

Ronald & Olga
Raleigh, NC
12/16/2015
You have a very knowledgeable sales staff.

Ron & Conni
Raleigh, NC
12/15/2015
Customer did not leave a comment.

Kalyana
Raleigh, NC
12/11/2015
quality of products

Kevin
Raleigh, NC
12/10/2015
Customer did not leave a comment.

Bonnie
Raleigh, NC
12/10/2015
Customer Service is excellent. Delivery personnel Fabulous.

Dave And Ali
Raleigh, NC
12/3/2015
Sales -I liked the low pressure but thorough salesperson at the store. I was told, however, that my credit card would only be billed deposit for the entire purchase and the rest when shipped. It was ALL billed that day. Delivery - The delivery guys could not have been nicer. They were very helpful moving my old furniture. They efficiently set up the new bedroom, cleaned up the wrappings, and made sure I was satisfied with the end result.

Frances
Raleigh, NC
12/2/2015
Customer did not leave a comment.

Karen & Brian
Raleigh, NC
12/2/2015
Customer did not leave a comment.

Dawn
Raleigh, NC
11/27/2015
The delivery was done in a very professional manner. They were on time, did all the things necessary to respect our home and the set up was flawless. Very impressed with the two men that brought our new bed.

Constance
Raleigh, NC
11/27/2015
Customer did not leave a comment.

Cecil
Raleigh, NC
11/27/2015
Great people to work with Cecil Holcomb

Dana
Raleigh, NC
11/21/2015
Sales associate was patient and helpful, despite my unruly children climbing all over the showroom!

Patti
Raleigh, NC
11/21/2015
On 10/12/15, I purchased a "Gordon" leather chair (model 1192-02L) and ottoman (1192-01L) from your Raleigh store. The purchase $3089.09. When delivered on Nov 11, the ottoman was quite a bit lighter than the chair and the leather on the back of the chair was stretched and puckered. I called Lillian at Bassett and about my concerns and sent pictures via email documenting the problems. Although Lillian has been very cordial, I had to call her back on 11/16 because I had not heard anything regarding my email. She let me know later that she was contacting her service manager and store manager but as of 11/21 I have not heard anything back.I was not told that there was even a chance that the two pieces would not match. In addition, the quality of the workmanship is in no way indicative of the price of the 2 pieces. I expected more than the mismatched, poorly constructed,$3000 chair and ottoman. I want to return the chair and ottoman for a full refund. Patti Frank 615-504-2200.

Bassett Response:  
We are sorry. The customer returned the chair and ottoman for a full refund.

Mike
Raleigh, NC
11/20/2015
Customer did not leave a comment.

Chad
Raleigh, NC
11/20/2015
Salesperson taking the time to help us choose what we'd like to purchase in the store was helpful as well as ability to come to the house, measure and layout rooms and what pieces would fit. Delivery was very good. Furniture was very well wrapped/protected and delivery folks did a great job.

Mike
Raleigh, NC
11/19/2015
Everything went very smoothly. Many thanks !

Lee
Raleigh, NC
11/19/2015
Customer did not leave a comment.

Rebecca
Raleigh, NC
11/19/2015
Communication about my online order was timely and informative. The delivery crew was excellent: courteous, friendly, took great care with my home as well as newly purchased bed.

Nicole
Raleigh, NC
11/18/2015
The couch I purchased is very good quality. The delivery was good and packaged very well.

Peter
Raleigh, NC
11/17/2015
My entire experience -- from my purchase to the financing to the delivery -- was professional and competent.

Lela
Raleigh, NC
11/14/2015
Good good communication regarding delivery.
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