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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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270
Customer Reviews
4.57 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.57 270
    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    9/15/2016 • Kathy

    Customer did not leave a comment.

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    8/16/2016 • Brian

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    2/13/2015 • Peggy

    Customer did not leave a comment.

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    11/2/2016 • Rodney

    Customer did not leave a comment.

    10/26/2017 • Carl & Julie

    Follow up. Easy of sale

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    10/26/2017 • Nicholas

    Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with...

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    8/10/2017 • Patricia

    Customer did not leave a comment.

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    4/7/2016 • Vicki

    Customer did not leave a comment.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    7/20/2017 • Adrienne

    Customer did not leave a comment.

    8/17/2017 • Sara

    Customer did not leave a comment.

    5/10/2015 • Renate

    Customer did not leave a comment.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    7/30/2015 • Kathy

    Your delivery person was great

    1/27/2017 • Sarah

    Customer did not leave a comment.

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    3/11/2016 • Mildred

    Customer did not leave a comment.

    10/26/2017 • Maureen

    The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

    7/27/2017 • Patti

    The sales guy was wonderful and the delivery guy was very personable

    8/29/2015 • Russell

    Customer did not leave a comment.

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    9/1/2017 • Beth

    The entire experience was great. A special Thank You to Russell in the Greensboro NC store - very...

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    8/21/2017 • James & Katie

    Solidly built furniture and great fabric selection

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    7/27/2016 • Denise

    Customer did not leave a comment.

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    9/21/2017 • Jenny

    Customer did not leave a comment.

    9/13/2017 • Bill

    Customer did not leave a comment.

    8/31/2017 • Dan And Iva

    Customer did not leave a comment.

    1/14/2016 • Mark

    Customer did not leave a comment.

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    2/21/2016 • Scott

    Customer did not leave a comment.

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    8/17/2017 • Richard

    Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our...

    12/18/2015 • Carol

    Customer did not leave a comment.

    2/9/2017 • Willard

    Customer did not leave a comment.

    10/26/2015 • Kenny

    Customer did not leave a comment.

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    6/11/2015 • Nancy

    Customer did not leave a comment.

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    9/7/2017 • Joe & Anne

    Customer did not leave a comment.

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    2/18/2016 • Cherie

    Customer did not leave a comment.

    11/29/2017 • Lisa

    Customer did not leave a comment.

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    3/12/2016 • Bob

    Customer did not leave a comment.

    11/30/2017 • Peggy

    Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your...

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    5/26/2016 • Jeff

    Customer did not leave a comment.

    6/22/2017 • Renee & Chuck

    The sofa that we purchased looks great. It was a nice addition to our existing furniture.

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    7/24/2015 • Wade

    Customer did not leave a comment.

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    9/5/2015 • Mia

    Customer did not leave a comment.

    5/6/2016 • Gisele

    Options and lead time

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    5/4/2017 • Janet

    Customer did not leave a comment.

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    10/26/2017 • Roxanne

    Great customer service. Fast delivery.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    9/10/2015 • Beth

    Personable delivery people

    7/20/2017 • Samantha

    Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very...

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    4/1/2015 • Terry

    Customer did not leave a comment.

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    2/11/2016 • Laura

    Customer did not leave a comment.

    8/10/2017 • Michelle

    Customer did not leave a comment.

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    6/16/2016 • Amy

    Customer did not leave a comment.

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    2/21/2015 • Terry

    Customer did not leave a comment.

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    9/28/2017 • Terry

    excellent salesman, product was received ahead of schedule, delivery people very professional.

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    7/27/2016 • Lydia

    Customer did not leave a comment.

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    10/26/2017 • Eileen

    Ordered online. Did not interact with sales staff.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    8/10/2017 • Steve & Anneita

    Great members of the team in the store. Delivery was also great and worked with my schedule. I do...

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    2/2/2017 • Laura

    Customer did not leave a comment.

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    4/20/2016 • Spencer

    Everything was done well!

    12/3/2015 • William

    Customer did not leave a comment.

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    2/8/2016 • O K

    Customer did not leave a comment.

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    11/23/2017 • Kristi & Mark

    Customer did not leave a comment.

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    3/31/2016 • Vicki

    Customer did not leave a comment.

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    3/19/2015 • Jack

    Customer did not leave a comment.

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    2/4/2016 • Patricia

    Customer did not leave a comment.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    8/10/2017 • Beth

    Customer did not leave a comment.

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    6/26/2015 • Teresa

    Customer did not leave a comment.

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    2/5/2015 • Ralph

    Customer did not leave a comment.

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    7/6/2016 • Robert

    We loved working with Vickie

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    10/18/2015 • Sue

    Customer did not leave a comment.

    8/14/2015 • Mensah

    You delivered on schedule

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    9/28/2017 • Meredith

    Customer did not leave a comment.

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    4/13/2016 • Richard

    Customer did not leave a comment.

    6/23/2016 • Amy

    Customer did not leave a comment.

    10/8/2015 • Ralph

    Customer did not leave a comment.

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    4/21/2017 • Jay

    Customer did not leave a comment.

    12/29/2016 • Doug

    Customer did not leave a comment.

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    10/19/2016 • Amanda

    Customer did not leave a comment.

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    10/11/2017 • Victoria

    Everything

    11/1/2017 • Suzanne

    Customer did not leave a comment.

    7/13/2017 • Debra

    Russell kept me updated with latest sales and had fantastic suggestions

    3/11/2016 • David

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    5/25/2017 • Brooke

    Customer did not leave a comment.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    11/1/2017 • Waynette & Saba

    Customer did not leave a comment.

Read All Reviews for this Store
270 Customer Reviews
4.57 out of 5 stars



1-50 OF 270 CUSTOMER REVIEWS
sorted by date

Matthew
Greensboro, NC
12/1/2017
The design experience was a good one - Vickie picked out pieces that were a great fit for our room in terms of size as well as functionality. Unfortunately there have been several issues with the quality of items received (and the order processing itself) - from damage, to missing items, to fabrics that are not performing well with our pets. Bassett is aware of most of these issues and working to correct them, but it is taking a long time. We'd like to speak with someone about the fabric for our couch, which is getting pulled frequently by our cats' back nails.

Bassett Response:  
The customer was missing 2 toss pillows and those are now in the customer's home. The delivery damage has been repaired to the customer's satisfaction. A mirror was delivered by UPS broken and have a replacement arriving at the store this week. No manufacturer warranties fabric against damage caused by cat claws so this issue is beyond our control.

Peggy
Greensboro, NC
11/30/2017
Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your décor and so was Darla with the delivery company. I requested that my new sofa be delivered wrapped and Darla made sure it was. The delivery notifications were spot on and the guys who brought it up were great. I’m sitting on it now and absolutely love it!! ❤️

Lisa
Greensboro, NC
11/29/2017
Customer did not leave a comment.

Linda
Greensboro, NC
11/28/2017
Please call me for details. 336-288-8516. As of 11/27/17 I am a VERY unhappy ex customer that is ready to contact the BBB, news media, WFMY Who Wants to Know, social media, etc.

Bassett Response:  
This customer has been satisfied per their request.

Kristi & Mark
Greensboro, NC
11/23/2017
Customer did not leave a comment.

Suzanne
Greensboro, NC
11/1/2017
Customer did not leave a comment.

Waynette & Saba
Greensboro, NC
11/1/2017
Customer did not leave a comment.

Nicholas
Greensboro, NC
10/26/2017
Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with her in the future. Product is beautiful and appears well constructed.

Maureen
Greensboro, NC
10/26/2017
The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

Carl & Julie
Greensboro, NC
10/26/2017
Follow up. Easy of sale

Eileen
Greensboro, NC
10/26/2017
Ordered online. Did not interact with sales staff.

Roxanne
Greensboro, NC
10/26/2017
Great customer service. Fast delivery.

Raymond & Becky
Greensboro, NC
10/18/2017
I will be able to reply to this question after someone representing Bassett arrives next week to see why the sections of sofa don't meet together as they should. There is also a place on the seat of corner section that looks like something made a pressure dent in leather that is not going away. If this all can be corrected we will love the sofa because it's just what we wanted.

Victoria
Greensboro, NC
10/11/2017
Everything

Denise
Greensboro, NC
9/28/2017
I felt like the pieces were too expensive for the quality of them. The chair and ottoman specifically. It was absolutely ridiculous that an ottoman cost $800. They are not made that well and the fabric was one of Bassett's most expensive ones but it definitely does not look like a high end fabric which is what the price suggests.

Bassett Response:  
The customer purchased the chair in April and returned in September to purchase the matching ottoman. She received the sale price of $619 for the ottoman in a grade 30 fabric.

Terry
Greensboro, NC
9/28/2017
excellent salesman, product was received ahead of schedule, delivery people very professional.

Meredith
Greensboro, NC
9/28/2017
Customer did not leave a comment.

Diane
Greensboro, NC
9/22/2017
I'm very pleased with the area rug that I purchased but the chair is a HUGE disappointment. The chair that I bought (Victoria) is uncomfortable and doesn't seem to have enough fill. The chair has ripples in it and is definitely not the quality I expected from Bassett. Based on this chair I won't buy from Bassett again and won't recommend Bassett to friends and colleagues.

Bassett Response:  
We sent a service technician out to address the customers concerns.

Jenny
Greensboro, NC
9/21/2017
Customer did not leave a comment.

Bill
Greensboro, NC
9/13/2017
Customer did not leave a comment.

Melissa
Greensboro, NC
9/8/2017
We are having a problem with the upholstery developing knots on a cushion. The sofas were delivered three weeks ago. We do not have pets. We order performance fabric. Customer service is sending a technician to look at it. We bought two sofas from Bassett to avoid these types of headaches. I'm frustrated. Thank you.

Bassett Response:  
A new casing has been ordered, the customer is now satisfied.

Joe & Anne
Greensboro, NC
9/7/2017
Customer did not leave a comment.

Beth
Greensboro, NC
9/1/2017
The entire experience was great. A special Thank You to Russell in the Greensboro NC store - very helpfull !

Dan And Iva
Greensboro, NC
8/31/2017
Customer did not leave a comment.

Wayne
Greensboro, NC
8/24/2017
Ordered a $5000+ dining table and 6 upholstered chairs. The finish was chosen to match existing furniture by matching the store sample with a piece we brought to the store. When the order arrived, the wood finish was not even close to what was ordered. We took a table leaf to the store and sales and customer service staff agreed that it was totally wrong. We have waited a week now for the factory to agree to the error and agree to remake the table and chairs in the right finish. Very dissatisfied and disappointed.

Bassett Response:  
We have reordered the furniture for the customer and apologized for the disappointment. The customer is satisfied.

Terry & Judy
Greensboro, NC
8/23/2017
Salesman was extremely professional....not pushy at all but very accommodating:eager to show us pieces that he felt would peak our interest. It worked. Delivery service on the other hand...forgot tools to assemble furniture

Bassett Response:  
We apologize for a poor delivery experience, we will strive to better ourselves in the future. We value your business.

James & Katie
Greensboro, NC
8/21/2017
Solidly built furniture and great fabric selection

Richard
Greensboro, NC
8/17/2017
Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our selection of fabrics for our recliner and knowledgeable of the products. Would definitely purchase additional items from him. Thank you,

Sara
Greensboro, NC
8/17/2017
Customer did not leave a comment.

Beth
Greensboro, NC
8/10/2017
Customer did not leave a comment.

Steve & Anneita
Greensboro, NC
8/10/2017
Great members of the team in the store. Delivery was also great and worked with my schedule. I do think that the cost of the product may be slightly overpriced, but do like my purchase.

Michelle
Greensboro, NC
8/10/2017
Customer did not leave a comment.

Patricia
Greensboro, NC
8/10/2017
Customer did not leave a comment.

Patti
Greensboro, NC
7/27/2017
The sales guy was wonderful and the delivery guy was very personable

Brittany
Greensboro, NC
7/24/2017
It has been 3-4 weeks and our order still isn't fully taken care of. Our drawer broke the day the piece arrived- still not replaced/ fixed. Our handles were installed unlevel- still not fixed. And our bedside tables had the wrong handles because the salesmen told us we could get it with the handles that matched the dresser/ chest and that wasn't true. Now I'm very unhappy with the overall look of the pieces in the room. They've tried to help me find other matching handles, but none will look right. I can't believe that you would make a set of furniture where the handles don't match from piece to piece.

Bassett Response:  
All issues have been corrected and the customer is satisfied. The customer assumed the handles were wrong, when they were actually correct for the piece. The store ordered and installed different hardware from another collection to satisfy the customer.

Adrienne
Greensboro, NC
7/20/2017
Customer did not leave a comment.

Samantha
Greensboro, NC
7/20/2017
Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very curtious and personable. The quality is outstanding with many options to choose from during my shopping experience. I am extremely pleased and will pass on the word.

Joseph
Greensboro, NC
7/13/2017
Customer did not leave a comment.

Bassett Response:  
We are reaching out to the customer to better understand their experience.

Robbin
Greensboro, NC
7/13/2017
The furniture was not completely assembled. There is still packaging on the sofa. I am not impressed or satisfied.

Bassett Response:  
We are reaching out to the customer to better understand their experience.

Debra
Greensboro, NC
7/13/2017
Russell kept me updated with latest sales and had fantastic suggestions

Jeremy
Greensboro, NC
6/22/2017
I called after placing the order and requested to have the items made in a different color. The items ordered are a standard style (Brewster) which I was told was one of your most popular lines, and it was ordered within one of your original colors offered (Fog). I requested the order to be switched to the other standard color (2 primary fabrics are offered and I wanted to change to Natural), and I was told that production had began and I was stuck with the items. Given its a standard style/pattern and a standard color, and the goods had not left the production facility, why couldn't that order have been switched to someone else and I received the color I wanted? I spoke with the sales rep, manager of the store, and the regional manager and none would do anything to assist. To say I am disappointed is an understatement. I will not buy from your stores again given this scenario, I felt it was a total lack of customer service. There is nothing custom about the order at all.

Bassett Response:  
Customer requested to change the cover weeks after the initial order was placed. The item was already thru production as the customer initially requested.

Renee & Chuck
Greensboro, NC
6/22/2017
The sofa that we purchased looks great. It was a nice addition to our existing furniture.

Jay &Stephanie
Greensboro, NC
6/16/2017
Customer did not leave a comment.

Rene & Doug
Greensboro, NC
6/15/2017
Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We love all she helped us with. Our home is now beautiful. We could not have done this without her. We love love our furniture.

Dana & Carlos
Greensboro, NC
6/9/2017
Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality. TV console/stand very nice. Sofa bought on line is average and had indentions in fabric on one end of sofa where it had imprints from the interior wooden frame. Sofa must have rested on one end for awhile and the imprints on fabric aren't going away... I am going to ask if they could be steamed out or something.

Loretta
Greensboro, NC
6/8/2017
Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the driver called the day before and told me when he expected to deliver. The morning of delivery, he called to tell me he was on his way and approximately how long it would take and was very prompt. Chair was beautiful!

Bill & Judy
Greensboro, NC
6/8/2017
Customer did not leave a comment.

Lee & Audra
Greensboro, NC
6/8/2017
Customer did not leave a comment.

Donna
Greensboro, NC
6/2/2017
Be more accurate and honest about the production and delivery times for ordering custom items. Reducing these times also. The delivery itself was fine by the carrier but the constant delays and confusion about where the items were and when they would be delivered was unacceptable. As was your delivery fee. Another company near you delivered a complete dining set for a third of what you charged.

Bassett Response:  
We are sorry the delivery experience did not meet the customer’s expectations. Our company cares about the customer experience. We have offered several resolutions for the customer.

Elizabeth
Greensboro, NC
5/30/2017
Customer did not leave a comment.
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