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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

Book a Design Appointment

303
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.59 303
    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    10/11/2017 • Victoria

    Everything

    2/14/2018 • Debbie

    Customer did not leave a comment.

    6/16/2016 • Amy

    Customer did not leave a comment.

    2/5/2015 • Ralph

    Customer did not leave a comment.

    10/26/2017 • Carl & Julie

    Follow up. Easy of sale

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    1/27/2017 • Sarah

    Customer did not leave a comment.

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    8/21/2017 • James & Katie

    Solidly built furniture and great fabric selection

    7/24/2015 • Wade

    Customer did not leave a comment.

    8/10/2017 • Michelle

    Customer did not leave a comment.

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    12/27/2017 • Lorinda

    The furniture delivery experience was excellent

    4/14/2016 • Amanda

    Customer did not leave a comment.

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    6/22/2017 • Renee & Chuck

    The sofa that we purchased looks great. It was a nice addition to our existing furniture.

    2/7/2018 • Paul & Addy

    Our sales person, Curt Lanier, was excellent!

    6/11/2015 • Nancy

    Customer did not leave a comment.

    5/26/2016 • Jeff

    Customer did not leave a comment.

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    2/2/2017 • Laura

    Customer did not leave a comment.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    10/8/2015 • Ralph

    Customer did not leave a comment.

    3/7/2018 • Kerry & Stuart

    Can’t really pick one thing. The entire transaction was... flawless. Special thanks...

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    11/2/2016 • Rodney

    Customer did not leave a comment.

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    5/4/2017 • Janet

    Customer did not leave a comment.

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    7/27/2016 • Lydia

    Customer did not leave a comment.

    7/20/2017 • Adrienne

    Customer did not leave a comment.

    1/18/2018 • Stacey

    Customer did not leave a comment.

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    10/26/2017 • Maureen

    The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    2/15/2018 • Matthew

    Customer did not leave a comment.

    9/28/2017 • Terry

    excellent salesman, product was received ahead of schedule, delivery people very professional.

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    12/29/2017 • Richard & Becky

    Overall very good shopping experience. Russell James, our salesperson, was very helpful and made us feel...

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    8/16/2016 • Brian

    Customer did not leave a comment.

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    4/7/2016 • Vicki

    Customer did not leave a comment.

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    8/26/2016 • Sandy

    Customer did not leave a comment.

    3/15/2018 • Robert & Lori

    Customer did not leave a comment.

    10/18/2015 • Sue

    Customer did not leave a comment.

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    2/1/2018 • Olin

    Customer did not leave a comment.

    2/13/2015 • Peggy

    Customer did not leave a comment.

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    2/28/2018 • Sally

    Customer did not leave a comment.

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    8/10/2017 • Beth

    Customer did not leave a comment.

    8/10/2017 • Steve & Anneita

    Great members of the team in the store. Delivery was also great and worked with my schedule. I do...

    1/4/2018 • Larry & Marcie

    Everything, everyone that helped us while looking for a couch. Ashley was the best sales person we have...

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    7/27/2017 • Patti

    The sales guy was wonderful and the delivery guy was very personable

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    3/7/2018 • Elizabeth

    I was just ‘looking’ n Curt struck up conversation n engaged me!...

    9/15/2016 • Kathy

    Customer did not leave a comment.

    9/28/2017 • Meredith

    Customer did not leave a comment.

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    2/3/2018 • Matthew T

    Customer did not leave a comment.

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    7/20/2017 • Samantha

    Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very...

    6/26/2015 • Teresa

    Customer did not leave a comment.

    4/12/2018 • Bruce And Elisa

    Customer did not leave a comment.

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    2/9/2017 • Willard

    Customer did not leave a comment.

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    3/29/2018 • Marcia

    Very pleased with the sales people. Kind, very informative, helpful. Delivery people were careful and...

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    8/17/2017 • Richard

    Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our...

    2/18/2016 • Cherie

    Customer did not leave a comment.

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    9/5/2015 • Mia

    Customer did not leave a comment.

    7/30/2015 • Kathy

    Your delivery person was great

    11/1/2017 • Suzanne

    Customer did not leave a comment.

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    11/23/2017 • Kristi & Mark

    Customer did not leave a comment.

    3/19/2015 • Jack

    Customer did not leave a comment.

    8/31/2017 • Dan And Iva

    Customer did not leave a comment.

    3/31/2016 • Vicki

    Customer did not leave a comment.

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    11/29/2017 • Lisa

    Customer did not leave a comment.

    9/10/2015 • Beth

    Personable delivery people

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    6/23/2016 • Amy

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    2/24/2018 • Marsha

    Russell was professional, personable and most helpful.

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    5/25/2017 • Brooke

    Customer did not leave a comment.

    12/29/2016 • Doug

    Customer did not leave a comment.

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    2/22/2018 • Rita

    Only the latest of MANY Bassett purchases and I have already been back to the store to help a friend buy...

    2/8/2018 • Phillip

    Customer did not leave a comment.

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    11/30/2017 • Peggy

    Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your...

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    7/13/2017 • Debra

    Russell kept me updated with latest sales and had fantastic suggestions

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    1/18/2018 • Loretta

    Customer did not leave a comment.

    1/31/2018 • Harrison

    Customer did not leave a comment.

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    2/11/2016 • Laura

    Customer did not leave a comment.

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    10/26/2017 • Eileen

    Ordered online. Did not interact with sales staff.

    3/15/2018 • David

    Customer did not leave a comment.

    2/21/2015 • Terry

    Customer did not leave a comment.

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    9/7/2017 • Joe & Anne

    Customer did not leave a comment.

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    8/29/2015 • Russell

    Customer did not leave a comment.

    1/14/2016 • Mark

    Customer did not leave a comment.

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    1/18/2018 • Linda

    Curt was especially helpful from the meeting/greeting at the door of the store, to helping us understand...

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    12/18/2015 • Carol

    Customer did not leave a comment.

    1/4/2018 • Kathy

    You offered a beautiful quality product that compliments my home! The experience in the store was very...

    3/11/2016 • Mildred

    Customer did not leave a comment.

    7/6/2016 • Robert

    We loved working with Vickie

    5/6/2016 • Gisele

    Options and lead time

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    5/10/2015 • Renate

    Customer did not leave a comment.

    2/21/2016 • Scott

    Customer did not leave a comment.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    2/8/2016 • O K

    Customer did not leave a comment.

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    12/3/2015 • William

    Customer did not leave a comment.

    8/17/2017 • Sara

    Customer did not leave a comment.

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    11/1/2017 • Waynette & Saba

    Customer did not leave a comment.

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    7/27/2016 • Denise

    Customer did not leave a comment.

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    10/19/2016 • Amanda

    Customer did not leave a comment.

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    2/4/2016 • Patricia

    Customer did not leave a comment.

    2/16/2018 • Victor

    Customer did not leave a comment.

    2/9/2018 • Ginny

    Customer did not leave a comment.

    4/1/2015 • Terry

    Customer did not leave a comment.

    10/26/2015 • Kenny

    Customer did not leave a comment.

    3/12/2016 • Bob

    Customer did not leave a comment.

    3/11/2016 • David

    Customer did not leave a comment.

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    9/1/2017 • Beth

    The entire experience was great. A special Thank You to Russell in the Greensboro NC store - very...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    4/20/2016 • Spencer

    Everything was done well!

    8/10/2017 • Patricia

    Customer did not leave a comment.

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    1/3/2018 • Brent

    Everyone was very polite and professional. Easy to work with.

    10/26/2017 • Nicholas

    Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with...

    4/13/2016 • Richard

    Customer did not leave a comment.

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    2/5/2018 • Ashley

    Customer did not leave a comment.

    8/14/2015 • Mensah

    You delivered on schedule

    10/26/2017 • Roxanne

    Great customer service. Fast delivery.

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    3/21/2018 • Samantha

    Customer did not leave a comment.

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    1/18/2018 • Charles & Judy

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    9/21/2017 • Jenny

    Customer did not leave a comment.

    9/13/2017 • Bill

    Customer did not leave a comment.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

Read All Reviews for this Store
303 Customer Reviews
4.59 out of 5 stars



1-50 OF 303 CUSTOMER REVIEWS
sorted by date

Bruce And Elisa
Greensboro, NC
4/12/2018
Customer did not leave a comment.

Darren & Kyshon
Greensboro, NC
4/12/2018
Customer did not leave a comment.

Marcia
Greensboro, NC
3/29/2018
Very pleased with the sales people. Kind, very informative, helpful. Delivery people were careful and prompt.

Samantha
Greensboro, NC
3/21/2018
Customer did not leave a comment.

David
Greensboro, NC
3/15/2018
Customer did not leave a comment.

Robert & Lori
Greensboro, NC
3/15/2018
Customer did not leave a comment.

Kerry & Stuart
Greensboro, NC
3/7/2018
Can’t really pick one thing. The entire transaction was... flawless. Special thanks to Vicki, our consultant. She is amazing.

Elizabeth
Greensboro, NC
3/7/2018
I was just ‘looking’ n Curt struck up conversation n engaged me! Next thing I know...I have a great living room! Delivery was extraordinary! Very communicative about delivery time n furniture was handled with care by 2 very respectful young men! Am so happy n will b back when I need more!

Sally
Greensboro, NC
2/28/2018
Customer did not leave a comment.

Marsha
Greensboro, NC
2/24/2018
Russell was professional, personable and most helpful.

Rita
Greensboro, NC
2/22/2018
Only the latest of MANY Bassett purchases and I have already been back to the store to help a friend buy a house full of furniture. Love my sales person, Curt Lanier, and quality and style of the furniture is exceptional. Zenith Delivery always provides excellent service

Dan
Greensboro, NC
2/22/2018
Customer did not leave a comment.

Victor
Greensboro, NC
2/16/2018
Customer did not leave a comment.

Matthew
Greensboro, NC
2/15/2018
Customer did not leave a comment.

Debbie
Greensboro, NC
2/14/2018
Customer did not leave a comment.

Ginny
Greensboro, NC
2/9/2018
Customer did not leave a comment.

Phillip
Greensboro, NC
2/8/2018
Customer did not leave a comment.

Paul & Addy
Greensboro, NC
2/7/2018
Our sales person, Curt Lanier, was excellent!

Ashley
Greensboro, NC
2/5/2018
Customer did not leave a comment.

Matthew T
Greensboro, NC
2/3/2018
Customer did not leave a comment.

Olin
Greensboro, NC
2/1/2018
Customer did not leave a comment.

Harrison
Greensboro, NC
1/31/2018
Customer did not leave a comment.

Todd & Beth
Greensboro, NC
1/24/2018
Customer did not leave a comment.

Sabrina
Greensboro, NC
1/20/2018
I placed my 1st order in store with sales rep. Sue 11/21/17 sofa, chair, mirror. She gave me a delivery date of 12/7/17. Prior to delivery date I called with questions about my purchase prices, which resulted in me asking to cancel mirror Sue Said she had shut down her computer for the day and she would call me back, next day. She was very rude and aggre w/me “Why do you want to cancel the mirror anyway???” She did not call back. I called the manager 48 hrs after I had spoken to Sue, I asked the manager about my order and the cancellation of mirror. He gave me the run around, said he was busy and that he would have Sue call me. I told him I did not want to speak w/Sue again b/c she was rude, and did not call me back as promised. He said he’d call me back. Long story short, i asked 4xs over 2 mths Before the mirror was canceled. Today-still no delivery of my sofa and chair. No apology from Sue or manager. Lynn got involved due to my 2nd order via internet & she has been a great help.

Bassett Response:  
We have reached out to the customer to resolve the customers concerns.

Linda
Greensboro, NC
1/18/2018
Curt was especially helpful from the meeting/greeting at the door of the store, to helping us understand the products, selecting styles, amount of softness or firmness, cloth and pillows, measuring the room in person and providing a drawing, and to checking in with us as to our satisfaction. We had a great experience with Bassett, Curt and our delivery personnel! Linda and Kay

Charles & Judy
Greensboro, NC
1/18/2018
Customer did not leave a comment.

Loretta
Greensboro, NC
1/18/2018
Customer did not leave a comment.

Stacey
Greensboro, NC
1/18/2018
Customer did not leave a comment.

Larry & Marcie
Greensboro, NC
1/4/2018
Everything, everyone that helped us while looking for a couch. Ashley was the best sales person we have ever meet. Just lovely, she has the best personality and she treates you as if you were family. She was was wonderful.

Kathy
Greensboro, NC
1/4/2018
You offered a beautiful quality product that compliments my home! The experience in the store was very pleasing, our sales associate was very helpful and knowledgeable and made sure we went home with exactly what we wanted. The delivery was excellent, the two young men were very careful with the furniture both bringing it into the house and setting it up. I am drawn to and love Bassett furniture and will buy again!

Brent
Greensboro, NC
1/3/2018
Everyone was very polite and professional. Easy to work with.

Richard & Becky
Greensboro, NC
12/29/2017
Overall very good shopping experience. Russell James, our salesperson, was very helpful and made us feel important but at the same time didn’t hover as we were shopping the store. The delivery was exceptional. The furniture was wrapped very well and the delivery people were very careful and courteous. Will definitely shop Bassett again.

Lorinda
Greensboro, NC
12/27/2017
The furniture delivery experience was excellent

Matthew
Greensboro, NC
12/1/2017
The design experience was a good one - Vickie picked out pieces that were a great fit for our room in terms of size as well as functionality. Unfortunately there have been several issues with the quality of items received (and the order processing itself) - from damage, to missing items, to fabrics that are not performing well with our pets. Bassett is aware of most of these issues and working to correct them, but it is taking a long time. We'd like to speak with someone about the fabric for our couch, which is getting pulled frequently by our cats' back nails.

Bassett Response:  
The customer was missing 2 toss pillows and those are now in the customer's home. The delivery damage has been repaired to the customer's satisfaction. A mirror was delivered by UPS broken and have a replacement arriving at the store this week. No manufacturer warranties fabric against damage caused by cat claws so this issue is beyond our control.

Peggy
Greensboro, NC
11/30/2017
Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your décor and so was Darla with the delivery company. I requested that my new sofa be delivered wrapped and Darla made sure it was. The delivery notifications were spot on and the guys who brought it up were great. I’m sitting on it now and absolutely love it!! ❤️

Lisa
Greensboro, NC
11/29/2017
Customer did not leave a comment.

Linda
Greensboro, NC
11/28/2017
Please call me for details. 336-288-8516. As of 11/27/17 I am a VERY unhappy ex customer that is ready to contact the BBB, news media, WFMY Who Wants to Know, social media, etc.

Bassett Response:  
This customer has been satisfied per their request.

Kristi & Mark
Greensboro, NC
11/23/2017
Customer did not leave a comment.

Suzanne
Greensboro, NC
11/1/2017
Customer did not leave a comment.

Waynette & Saba
Greensboro, NC
11/1/2017
Customer did not leave a comment.

Nicholas
Greensboro, NC
10/26/2017
Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with her in the future. Product is beautiful and appears well constructed.

Maureen
Greensboro, NC
10/26/2017
The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

Carl & Julie
Greensboro, NC
10/26/2017
Follow up. Easy of sale

Eileen
Greensboro, NC
10/26/2017
Ordered online. Did not interact with sales staff.

Roxanne
Greensboro, NC
10/26/2017
Great customer service. Fast delivery.

Raymond & Becky
Greensboro, NC
10/18/2017
I will be able to reply to this question after someone representing Bassett arrives next week to see why the sections of sofa don't meet together as they should. There is also a place on the seat of corner section that looks like something made a pressure dent in leather that is not going away. If this all can be corrected we will love the sofa because it's just what we wanted.

Victoria
Greensboro, NC
10/11/2017
Everything

Denise
Greensboro, NC
9/28/2017
I felt like the pieces were too expensive for the quality of them. The chair and ottoman specifically. It was absolutely ridiculous that an ottoman cost $800. They are not made that well and the fabric was one of Bassett's most expensive ones but it definitely does not look like a high end fabric which is what the price suggests.

Bassett Response:  
The customer purchased the chair in April and returned in September to purchase the matching ottoman. She received the sale price of $619 for the ottoman in a grade 30 fabric.

Terry
Greensboro, NC
9/28/2017
excellent salesman, product was received ahead of schedule, delivery people very professional.

Meredith
Greensboro, NC
9/28/2017
Customer did not leave a comment.
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