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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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208
Customer Reviews
4.64 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.64 208
    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    3/31/2016 • Vicki

    Customer did not leave a comment.

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    8/29/2015 • Russell

    Customer did not leave a comment.

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    7/27/2016 • Lydia

    Customer did not leave a comment.

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    2/21/2015 • Terry

    Customer did not leave a comment.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    9/10/2015 • Beth

    Personable delivery people

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    9/5/2015 • Mia

    Customer did not leave a comment.

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    1/27/2017 • Sarah

    Customer did not leave a comment.

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    3/19/2015 • Jack

    Customer did not leave a comment.

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    6/26/2015 • Teresa

    Customer did not leave a comment.

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    9/15/2016 • Kathy

    Customer did not leave a comment.

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    3/11/2016 • David

    Customer did not leave a comment.

    4/13/2016 • Richard

    Customer did not leave a comment.

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    6/23/2016 • Amy

    Customer did not leave a comment.

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    2/18/2016 • Cherie

    Customer did not leave a comment.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    4/1/2015 • Terry

    Customer did not leave a comment.

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    12/18/2015 • Carol

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    8/16/2016 • Brian

    Customer did not leave a comment.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    4/20/2016 • Spencer

    Everything was done well!

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    5/26/2016 • Jeff

    Customer did not leave a comment.

    7/30/2015 • Kathy

    Your delivery person was great

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    8/26/2016 • Sandy

    Customer did not leave a comment.

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    2/8/2016 • O K

    Customer did not leave a comment.

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    2/9/2017 • Willard

    Customer did not leave a comment.

    8/14/2015 • Mensah

    You delivered on schedule

    6/11/2015 • Nancy

    Customer did not leave a comment.

    7/27/2016 • Denise

    Customer did not leave a comment.

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    7/6/2016 • Robert

    We loved working with Vickie

    11/2/2016 • Rodney

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    10/8/2015 • Ralph

    Customer did not leave a comment.

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    10/18/2015 • Sue

    Customer did not leave a comment.

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    2/21/2016 • Scott

    Customer did not leave a comment.

    2/2/2017 • Laura

    Customer did not leave a comment.

    5/10/2015 • Renate

    Customer did not leave a comment.

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    4/14/2016 • Amanda

    Customer did not leave a comment.

    10/19/2016 • Amanda

    Customer did not leave a comment.

    3/12/2016 • Bob

    Customer did not leave a comment.

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    12/3/2015 • William

    Customer did not leave a comment.

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    2/13/2015 • Peggy

    Customer did not leave a comment.

    1/14/2016 • Mark

    Customer did not leave a comment.

    12/29/2016 • Doug

    Customer did not leave a comment.

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    7/24/2015 • Wade

    Customer did not leave a comment.

    2/11/2016 • Laura

    Customer did not leave a comment.

    4/7/2016 • Vicki

    Customer did not leave a comment.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    10/26/2015 • Kenny

    Customer did not leave a comment.

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    2/5/2015 • Ralph

    Customer did not leave a comment.

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    3/11/2016 • Mildred

    Customer did not leave a comment.

    6/16/2016 • Amy

    Customer did not leave a comment.

    2/4/2016 • Patricia

    Customer did not leave a comment.

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    5/6/2016 • Gisele

    Options and lead time

Read All Reviews for this Store
208 Customer Reviews
4.64 out of 5 stars



51-100 OF 208 CUSTOMER REVIEWS
sorted by date

Elizabeth
Greensboro, NC
9/9/2016
Customer did not leave a comment.

Susan
Greensboro, NC
9/3/2016
The experience was Amazing !!! All the way through !:)

Roland & Sirena
Greensboro, NC
9/1/2016
Everything was professional, and we appreciate the quality of the furniture.

Lynn
Greensboro, NC
9/1/2016
Delivery was on time and easy. I really like the options available for upholstered pieces.

Sandy
Greensboro, NC
8/26/2016
Customer did not leave a comment.

Fred & Tracie
Greensboro, NC
8/26/2016
Customer did not leave a comment.

Brian
Greensboro, NC
8/16/2016
Customer did not leave a comment.

Karen / Kim
Greensboro, NC
8/10/2016
Walked through the various options for not just the table, but the various choices of chairs

Judy
Greensboro, NC
8/10/2016
Custom pieces arrive quickly! Very good quality and great price point.

Lydia
Greensboro, NC
7/27/2016
Customer did not leave a comment.

Denise
Greensboro, NC
7/27/2016
Customer did not leave a comment.

Vicki
Greensboro, NC
7/13/2016
My shopping experience was great from beginning to end. I look forward to doing business with you again.

Karen
Greensboro, NC
7/7/2016
Customer did not leave a comment.

Robert
Greensboro, NC
7/6/2016
We loved working with Vickie

Amy
Greensboro, NC
6/23/2016
Customer did not leave a comment.

Amy
Greensboro, NC
6/16/2016
Customer did not leave a comment.

Andrew And Kim
Greensboro, NC
6/10/2016
Customer did not leave a comment.

William
Greensboro, NC
6/2/2016
Customer did not leave a comment.

Rhonda
Greensboro, NC
5/29/2016
Customer did not leave a comment.

Jeff
Greensboro, NC
5/26/2016
Customer did not leave a comment.

Sue
Greensboro, NC
5/25/2016
We received the wrong king bed head board. The fabric and cording were wrong.

Pat
Greensboro, NC
5/16/2016
Customer did not leave a comment.

Frank & Nancy
Greensboro, NC
5/11/2016
The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered very quickly. Shopping, purchasing and then delivery were all handled very professionally.

John & Lisa
Greensboro, NC
5/11/2016
From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and seemingly talented as she helped us make difficult decisions based on design. Our furniture arrived far quicker than expected, which is always nice and our delivery folks were friendly, courteous and respectful of our new furniture and our home. Thank-you, Bassett!

Gisele
Greensboro, NC
5/6/2016
Options and lead time

Mike
Greensboro, NC
4/25/2016
The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We will return!

Janet
Greensboro, NC
4/25/2016
Sue Myers was fantastic. I will be back to complete the furnishing of my house.

Tamara
Greensboro, NC
4/21/2016
I did not receive the sectional that I thought I'd ordered and was told that I can't return it. I was quite specific in wanting 3 seats on the left, 2 on the right, not including the corner. The salesman ordered the sectional with 3 left seats that INCLUDED the corner, thus the end product only had 2 seats on each side, too small for our needs. No diagram, drawing, or photo was offered to clarify my request. This being my first time purchasing from Bassett, and inexperienced in ordering custom furniture, I am sick and very upset over the fact that I paid over $3000 for this sectional that is not what I ordered and can't be returned. No compensation of any kind was offered when I returned to the store the day after delivery to report what had happened. If I had received the sectional I wanted, you would have a thrilled customer for life. Instead, what should have been an exciting experience has turned out to be a complete travesty. I can't tell you how upset we are.

Bassett Response:  
We followed up with the customer to offer her some solutions.

Chris
Greensboro, NC
4/21/2016
Allison Hensley was extremely professional and knowledgeable. This is our second time making a major purchase with Bassett, primarily due to the high product quality, style, and friendliness of store personnel. We plan to recommend Allison Hensley and the Greensboro (Wendover Avenue) Bassett store to family and friends.

Toni
Greensboro, NC
4/21/2016
Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

Spencer
Greensboro, NC
4/20/2016
Everything was done well!

Amanda
Greensboro, NC
4/14/2016
Customer did not leave a comment.

Chris
Greensboro, NC
4/13/2016
The SR was well informed of the items we purchased and helped us to make a decision. We were very pleased with the store and our purchase. We will definitely buy from Bassett again.

Richard
Greensboro, NC
4/13/2016
Customer did not leave a comment.

Lisa
Greensboro, NC
4/11/2016
The repair service has been out once and needs to come back again. If you team would build/inspect all furniture as if it were on the showroom floor, you would not need the repair service. Not impressed with quality due to high cost of furniture. Hopefully it will last.

Dana
Greensboro, NC
4/9/2016
Great furniture products with the ability to customize. Very friendly sales/design staff; came to my home to view my space & make recommendations. Home delivery was the only piece that did not meet expectations.

Vicki
Greensboro, NC
4/7/2016
Customer did not leave a comment.

Jennifer
Greensboro, NC
4/7/2016
The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say about them. Sue Myers the sales woman was delightful. She even offered to come in on her day off to start the paperwork for me. Have nothing but great things to say about her.

Ron And Ruth
Greensboro, NC
4/7/2016
The delivery team was professional, courteous, and efficient. They were terrific. The store manager helped us with our purchase. He was great.

Vicki
Greensboro, NC
3/31/2016
Customer did not leave a comment.

Lydia
Greensboro, NC
3/22/2016
This is the second side board that has been delivered. In both, the color is very uneven it does not match the dinning table or chairs. It looks like a piece of furniture from a consignment or thrift store. I would like for it to be repainted, stained replaced again or I would like my money back. Everything else that I have bought I love. I have NO complaints about the sales person or delivering men. On a scale of 1 to 10 I would give them a 10. Thank you. Lydia Endy.

Bassett Response:  
We have followed up with the customer to address her concerns.

Ron & Juanita
Greensboro, NC
3/18/2016
Customer did not leave a comment.

Bob
Greensboro, NC
3/12/2016
Customer did not leave a comment.

Cyndi
Greensboro, NC
3/11/2016
The salespeople were very helpful and knowledgeable. Vickie had great design insights.

Mildred
Greensboro, NC
3/11/2016
Customer did not leave a comment.

David
Greensboro, NC
3/11/2016
Customer did not leave a comment.

Sue
Greensboro, NC
3/10/2016
Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and punctual. Great Experience in every aspect!!!! Love New sofa. Sue Toomes

Liz And Alan
Greensboro, NC
3/3/2016
Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was hilarious to work with, but very professional! What a great experience. The delivery was on time, well-communicated, and the men were courteous and careful.

Lydia
Greensboro, NC
2/25/2016
a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in fixing it for me today.

Karlton
Greensboro, NC
2/25/2016
My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and wants. He treated us with respect and took our ideas to heart. Good customer service is sometimes hard to come by in today's world but Curt is shining example it still exists! Also, the quality of our furniture is incomparable. We love our new sectional sofa! It works well for my family. Thanks Bassett
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