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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

 
   

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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228
Customer Reviews
4.62 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.62 228
    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    7/27/2016 • Denise

    Customer did not leave a comment.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    5/10/2015 • Renate

    Customer did not leave a comment.

    2/11/2016 • Laura

    Customer did not leave a comment.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    9/10/2015 • Beth

    Personable delivery people

    9/15/2016 • Kathy

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    10/8/2015 • Ralph

    Customer did not leave a comment.

    4/7/2016 • Vicki

    Customer did not leave a comment.

    7/30/2015 • Kathy

    Your delivery person was great

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    8/16/2016 • Brian

    Customer did not leave a comment.

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    11/2/2016 • Rodney

    Customer did not leave a comment.

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    8/14/2015 • Mensah

    You delivered on schedule

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    5/25/2017 • Brooke

    Customer did not leave a comment.

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    3/11/2016 • David

    Customer did not leave a comment.

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    2/18/2016 • Cherie

    Customer did not leave a comment.

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    4/20/2016 • Spencer

    Everything was done well!

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    7/27/2016 • Lydia

    Customer did not leave a comment.

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    8/29/2015 • Russell

    Customer did not leave a comment.

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    10/26/2015 • Kenny

    Customer did not leave a comment.

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    6/26/2015 • Teresa

    Customer did not leave a comment.

    2/5/2015 • Ralph

    Customer did not leave a comment.

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    5/26/2016 • Jeff

    Customer did not leave a comment.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    10/18/2015 • Sue

    Customer did not leave a comment.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    3/11/2016 • Mildred

    Customer did not leave a comment.

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    4/1/2015 • Terry

    Customer did not leave a comment.

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    6/23/2016 • Amy

    Customer did not leave a comment.

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    6/16/2016 • Amy

    Customer did not leave a comment.

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    2/21/2016 • Scott

    Customer did not leave a comment.

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    12/3/2015 • William

    Customer did not leave a comment.

    1/27/2017 • Sarah

    Customer did not leave a comment.

    7/6/2016 • Robert

    We loved working with Vickie

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    3/12/2016 • Bob

    Customer did not leave a comment.

    4/13/2016 • Richard

    Customer did not leave a comment.

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    10/19/2016 • Amanda

    Customer did not leave a comment.

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    5/6/2016 • Gisele

    Options and lead time

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    2/4/2016 • Patricia

    Customer did not leave a comment.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    7/24/2015 • Wade

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    3/19/2015 • Jack

    Customer did not leave a comment.

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    1/14/2016 • Mark

    Customer did not leave a comment.

    3/31/2016 • Vicki

    Customer did not leave a comment.

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    5/4/2017 • Janet

    Customer did not leave a comment.

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    2/8/2016 • O K

    Customer did not leave a comment.

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    2/13/2015 • Peggy

    Customer did not leave a comment.

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    6/11/2015 • Nancy

    Customer did not leave a comment.

    2/9/2017 • Willard

    Customer did not leave a comment.

    2/2/2017 • Laura

    Customer did not leave a comment.

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    9/5/2015 • Mia

    Customer did not leave a comment.

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    12/29/2016 • Doug

    Customer did not leave a comment.

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    2/21/2015 • Terry

    Customer did not leave a comment.

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    12/18/2015 • Carol

    Customer did not leave a comment.

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

Read All Reviews for this Store
228 Customer Reviews
4.62 out of 5 stars



51-100 OF 228 CUSTOMER REVIEWS
sorted by date

Geraldine
Greensboro, NC
12/19/2016
Your white-glove treatment is truly royal treatment! AWESOME experience!

Kristina
Greensboro, NC
12/9/2016
Customer did not leave a comment.

Tom And Wendy
Greensboro, NC
12/1/2016
I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great suggestions, but he also listened to me and was responsive to my ideas and questions. A great experience!

Patti
Greensboro, NC
12/1/2016
I picked up my table in the store, the delivery person was in a big rush to get it into the vehicle so I did not get a chance to examine it before leaving the store. When I got it home there are two scratched places that look like they were filled in with color so that they were not obvious, there are two other spots where the finish is rubbed off. I immediately contacted the store, sent them pictures by email and then when I did not here back, called the sales associate who then I texted the pictures to who assured me they would be given to the person who determines what happens and I have still not heard anything back. I live 1.5 hours away from the store but I plan to stop by there tomorrow and inquire as to what they are going to do. This is not my first purchase from Bassett but it may be the last.

Bassett Response:  
We have addressed the customers concerns.

Sue
Greensboro, NC
11/18/2016
First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will consider if future needs arise.

Phyllis
Greensboro, NC
11/3/2016
Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer service and product knowledge are rare it today's world. Yes will return to Bassett for additional purchases.

Rodney
Greensboro, NC
11/2/2016
Customer did not leave a comment.

Shannon
Greensboro, NC
10/20/2016
Sales Staff and design services are good. I was disappointed about my custom ottoman having a scratch in it, a wood chip in my table leaf, and some dings in end table top surface

Preferred
Greensboro, NC
10/20/2016
My sales experience was enjoyable- did not feel pressured-

Amanda
Greensboro, NC
10/19/2016
Customer did not leave a comment.

Kelly
Greensboro, NC
10/14/2016
Every part of the process went as stated, from shopping to financing to delivery. My only advice to sales is not to talk a customer out of their preferences in favor of your own. If a customer comes in wanting white furniture, do NOT convince them they'd rather have the antique white instead because that is your preference or because that is what's "in style." It's their home, not yours. I regret allowing the sales lady to convince me otherwise. The delivery men were exceptional. I hope they are compensated fairly and appropriately for the level of professionalism they provide. They are the final, most lasting impression a customer experiences, and the delivery process is what most customers remember most and share with friends and family. Well done, Bassett.

Jan
Greensboro, NC
10/6/2016
Your staff from the sales floor to the delivery van are just super. A total joy to work with....so helpful in all aspects from the minute you walk in the door to the minute your purchase is sitting in your room. Love This Place!!!!

Dianne
Greensboro, NC
9/29/2016
First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our furniture was delivered before the expected time and it was exactly what we wanted. Looks great!!!!! The delivery men were very professional and were right on time. We will be using Bassett again. Dianne and Britton Roberts

Linda
Greensboro, NC
9/19/2016
The design of the chairs is perfect. The finish on the chairs does not match the sample of the finish I picked in the showroom. Also the finish on the chairs is not consistent. Some chairs are dark, some are light, and some are light on some parts and dark on other parts. I would never have purchased these chairs if these particular chairs had been displayed in your showroom. Customer service has yet to resolve my issue.

Bassett Response:  
We are working with customer to resolve their concerns.

Cheryl
Greensboro, NC
9/16/2016
Customer did not leave a comment.

Russell
Greensboro, NC
9/15/2016
When we got home with the chairs we discovered that there is a problem with the clear coat on one of the chairs.

Kathy
Greensboro, NC
9/15/2016
Customer did not leave a comment.

Katherine
Greensboro, NC
9/11/2016
The delivery men were very cordial and efficient but the delivery scheduler needs new training. Furniture arrived almost 2 hrs beyond the window of delivery. When I called to check if I might have misinformation the rep on the phone was dismissive & not helpful. I am not accustomed to paying $ for this kind of service.

Bassett Response:  
Our company cares about the customer experience. We have offered several resolutions for the customer.

Ron & Debbie
Greensboro, NC
9/9/2016
Customer did not leave a comment.

Sean & Dechen
Greensboro, NC
9/9/2016
for listening to your customers needs and guiding us to the right direction. i was also very impressed with your staff's(Russell) kind gesture and patience. He surpassed most designers i have met with his personal touch to his hand written card. Definitely made me go back to Bassett

Elizabeth
Greensboro, NC
9/9/2016
Customer did not leave a comment.

Susan
Greensboro, NC
9/3/2016
The experience was Amazing !!! All the way through !:)

Roland & Sirena
Greensboro, NC
9/1/2016
Everything was professional, and we appreciate the quality of the furniture.

Lynn
Greensboro, NC
9/1/2016
Delivery was on time and easy. I really like the options available for upholstered pieces.

Sandy
Greensboro, NC
8/26/2016
Customer did not leave a comment.

Fred & Tracie
Greensboro, NC
8/26/2016
Customer did not leave a comment.

Brian
Greensboro, NC
8/16/2016
Customer did not leave a comment.

Karen / Kim
Greensboro, NC
8/10/2016
Walked through the various options for not just the table, but the various choices of chairs

Judy
Greensboro, NC
8/10/2016
Custom pieces arrive quickly! Very good quality and great price point.

Lydia
Greensboro, NC
7/27/2016
Customer did not leave a comment.

Denise
Greensboro, NC
7/27/2016
Customer did not leave a comment.

Vicki
Greensboro, NC
7/13/2016
My shopping experience was great from beginning to end. I look forward to doing business with you again.

Karen
Greensboro, NC
7/7/2016
Customer did not leave a comment.

Robert
Greensboro, NC
7/6/2016
We loved working with Vickie

Amy
Greensboro, NC
6/23/2016
Customer did not leave a comment.

Amy
Greensboro, NC
6/16/2016
Customer did not leave a comment.

Andrew And Kim
Greensboro, NC
6/10/2016
Customer did not leave a comment.

William
Greensboro, NC
6/2/2016
Customer did not leave a comment.

Rhonda
Greensboro, NC
5/29/2016
Customer did not leave a comment.

Jeff
Greensboro, NC
5/26/2016
Customer did not leave a comment.

Sue
Greensboro, NC
5/25/2016
We received the wrong king bed head board. The fabric and cording were wrong.

Pat
Greensboro, NC
5/16/2016
Customer did not leave a comment.

Frank & Nancy
Greensboro, NC
5/11/2016
The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered very quickly. Shopping, purchasing and then delivery were all handled very professionally.

John & Lisa
Greensboro, NC
5/11/2016
From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and seemingly talented as she helped us make difficult decisions based on design. Our furniture arrived far quicker than expected, which is always nice and our delivery folks were friendly, courteous and respectful of our new furniture and our home. Thank-you, Bassett!

Gisele
Greensboro, NC
5/6/2016
Options and lead time

Mike
Greensboro, NC
4/25/2016
The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We will return!

Janet
Greensboro, NC
4/25/2016
Sue Myers was fantastic. I will be back to complete the furnishing of my house.

Tamara
Greensboro, NC
4/21/2016
I did not receive the sectional that I thought I'd ordered and was told that I can't return it. I was quite specific in wanting 3 seats on the left, 2 on the right, not including the corner. The salesman ordered the sectional with 3 left seats that INCLUDED the corner, thus the end product only had 2 seats on each side, too small for our needs. No diagram, drawing, or photo was offered to clarify my request. This being my first time purchasing from Bassett, and inexperienced in ordering custom furniture, I am sick and very upset over the fact that I paid over $3000 for this sectional that is not what I ordered and can't be returned. No compensation of any kind was offered when I returned to the store the day after delivery to report what had happened. If I had received the sectional I wanted, you would have a thrilled customer for life. Instead, what should have been an exciting experience has turned out to be a complete travesty. I can't tell you how upset we are.

Bassett Response:  
We followed up with the customer to offer her some solutions.

Chris
Greensboro, NC
4/21/2016
Allison Hensley was extremely professional and knowledgeable. This is our second time making a major purchase with Bassett, primarily due to the high product quality, style, and friendliness of store personnel. We plan to recommend Allison Hensley and the Greensboro (Wendover Avenue) Bassett store to family and friends.

Toni
Greensboro, NC
4/21/2016
Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!
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