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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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290
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.59 290
    12/29/2017 • Richard & Becky

    Overall very good shopping experience. Russell James, our salesperson, was very helpful and made us feel...

    12/29/2016 • Doug

    Customer did not leave a comment.

    1/27/2017 • Sarah

    Customer did not leave a comment.

    1/18/2018 • Stacey

    Customer did not leave a comment.

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    1/18/2018 • Charles & Judy

    Customer did not leave a comment.

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    2/21/2015 • Terry

    Customer did not leave a comment.

    3/11/2016 • Mildred

    Customer did not leave a comment.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    11/1/2017 • Waynette & Saba

    Customer did not leave a comment.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    3/31/2016 • Vicki

    Customer did not leave a comment.

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    6/23/2016 • Amy

    Customer did not leave a comment.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    5/4/2017 • Janet

    Customer did not leave a comment.

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    1/18/2018 • Loretta

    Customer did not leave a comment.

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    2/8/2016 • O K

    Customer did not leave a comment.

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    9/10/2015 • Beth

    Personable delivery people

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    2/3/2018 • Matthew T

    Customer did not leave a comment.

    7/20/2017 • Adrienne

    Customer did not leave a comment.

    11/29/2017 • Lisa

    Customer did not leave a comment.

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    1/31/2018 • Harrison

    Customer did not leave a comment.

    8/10/2017 • Patricia

    Customer did not leave a comment.

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    4/7/2016 • Vicki

    Customer did not leave a comment.

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    4/13/2016 • Richard

    Customer did not leave a comment.

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    10/26/2017 • Maureen

    The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    7/6/2016 • Robert

    We loved working with Vickie

    10/26/2017 • Eileen

    Ordered online. Did not interact with sales staff.

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    2/16/2018 • Victor

    Customer did not leave a comment.

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    2/11/2016 • Laura

    Customer did not leave a comment.

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    1/4/2018 • Larry & Marcie

    Everything, everyone that helped us while looking for a couch. Ashley was the best sales person we have...

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    10/8/2015 • Ralph

    Customer did not leave a comment.

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    8/17/2017 • Sara

    Customer did not leave a comment.

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    2/21/2016 • Scott

    Customer did not leave a comment.

    8/29/2015 • Russell

    Customer did not leave a comment.

    7/27/2016 • Denise

    Customer did not leave a comment.

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    2/2/2017 • Laura

    Customer did not leave a comment.

    2/8/2018 • Phillip

    Customer did not leave a comment.

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    1/18/2018 • Linda

    Curt was especially helpful from the meeting/greeting at the door of the store, to helping us understand...

    2/15/2018 • Matthew

    Customer did not leave a comment.

    10/11/2017 • Victoria

    Everything

    6/26/2015 • Teresa

    Customer did not leave a comment.

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    2/4/2016 • Patricia

    Customer did not leave a comment.

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    8/14/2015 • Mensah

    You delivered on schedule

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    7/27/2016 • Lydia

    Customer did not leave a comment.

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    6/11/2015 • Nancy

    Customer did not leave a comment.

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    5/25/2017 • Brooke

    Customer did not leave a comment.

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    2/18/2016 • Cherie

    Customer did not leave a comment.

    8/21/2017 • James & Katie

    Solidly built furniture and great fabric selection

    1/4/2018 • Kathy

    You offered a beautiful quality product that compliments my home! The experience in the store was very...

    3/19/2015 • Jack

    Customer did not leave a comment.

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    7/27/2017 • Patti

    The sales guy was wonderful and the delivery guy was very personable

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    7/24/2015 • Wade

    Customer did not leave a comment.

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    8/31/2017 • Dan And Iva

    Customer did not leave a comment.

    9/5/2015 • Mia

    Customer did not leave a comment.

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    3/12/2016 • Bob

    Customer did not leave a comment.

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    7/13/2017 • Debra

    Russell kept me updated with latest sales and had fantastic suggestions

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    9/15/2016 • Kathy

    Customer did not leave a comment.

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    10/18/2015 • Sue

    Customer did not leave a comment.

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    2/7/2018 • Paul & Addy

    Our sales person, Curt Lanier, was excellent!

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    11/23/2017 • Kristi & Mark

    Customer did not leave a comment.

    3/11/2016 • David

    Customer did not leave a comment.

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    8/10/2017 • Steve & Anneita

    Great members of the team in the store. Delivery was also great and worked with my schedule. I do...

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    2/5/2015 • Ralph

    Customer did not leave a comment.

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    2/9/2018 • Ginny

    Customer did not leave a comment.

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    11/1/2017 • Suzanne

    Customer did not leave a comment.

    12/18/2015 • Carol

    Customer did not leave a comment.

    2/1/2018 • Olin

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    12/3/2015 • William

    Customer did not leave a comment.

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    9/7/2017 • Joe & Anne

    Customer did not leave a comment.

    8/10/2017 • Beth

    Customer did not leave a comment.

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    5/10/2015 • Renate

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    8/10/2017 • Michelle

    Customer did not leave a comment.

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    8/17/2017 • Richard

    Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our...

    10/26/2017 • Carl & Julie

    Follow up. Easy of sale

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    4/20/2016 • Spencer

    Everything was done well!

    10/26/2015 • Kenny

    Customer did not leave a comment.

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    10/26/2017 • Nicholas

    Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with...

    2/9/2017 • Willard

    Customer did not leave a comment.

    2/13/2015 • Peggy

    Customer did not leave a comment.

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    9/1/2017 • Beth

    The entire experience was great. A special Thank You to Russell in the Greensboro NC store - very...

    9/13/2017 • Bill

    Customer did not leave a comment.

    9/28/2017 • Terry

    excellent salesman, product was received ahead of schedule, delivery people very professional.

    7/30/2015 • Kathy

    Your delivery person was great

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    1/3/2018 • Brent

    Everyone was very polite and professional. Easy to work with.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    9/28/2017 • Meredith

    Customer did not leave a comment.

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    6/16/2016 • Amy

    Customer did not leave a comment.

    11/30/2017 • Peggy

    Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your...

    2/14/2018 • Debbie

    Customer did not leave a comment.

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    2/5/2018 • Ashley

    Customer did not leave a comment.

    8/16/2016 • Brian

    Customer did not leave a comment.

    10/19/2016 • Amanda

    Customer did not leave a comment.

    1/14/2016 • Mark

    Customer did not leave a comment.

    7/20/2017 • Samantha

    Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very...

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    6/22/2017 • Renee & Chuck

    The sofa that we purchased looks great. It was a nice addition to our existing furniture.

    5/26/2016 • Jeff

    Customer did not leave a comment.

    5/6/2016 • Gisele

    Options and lead time

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    4/1/2015 • Terry

    Customer did not leave a comment.

    12/27/2017 • Lorinda

    The furniture delivery experience was excellent

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    10/26/2017 • Roxanne

    Great customer service. Fast delivery.

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    11/2/2016 • Rodney

    Customer did not leave a comment.

    9/21/2017 • Jenny

    Customer did not leave a comment.

Read All Reviews for this Store
290 Customer Reviews
4.59 out of 5 stars



51-100 OF 290 CUSTOMER REVIEWS
sorted by date

Steve & Anneita
Greensboro, NC
8/10/2017
Great members of the team in the store. Delivery was also great and worked with my schedule. I do think that the cost of the product may be slightly overpriced, but do like my purchase.

Michelle
Greensboro, NC
8/10/2017
Customer did not leave a comment.

Patricia
Greensboro, NC
8/10/2017
Customer did not leave a comment.

Patti
Greensboro, NC
7/27/2017
The sales guy was wonderful and the delivery guy was very personable

Brittany
Greensboro, NC
7/24/2017
It has been 3-4 weeks and our order still isn't fully taken care of. Our drawer broke the day the piece arrived- still not replaced/ fixed. Our handles were installed unlevel- still not fixed. And our bedside tables had the wrong handles because the salesmen told us we could get it with the handles that matched the dresser/ chest and that wasn't true. Now I'm very unhappy with the overall look of the pieces in the room. They've tried to help me find other matching handles, but none will look right. I can't believe that you would make a set of furniture where the handles don't match from piece to piece.

Bassett Response:  
All issues have been corrected and the customer is satisfied. The customer assumed the handles were wrong, when they were actually correct for the piece. The store ordered and installed different hardware from another collection to satisfy the customer.

Adrienne
Greensboro, NC
7/20/2017
Customer did not leave a comment.

Samantha
Greensboro, NC
7/20/2017
Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very curtious and personable. The quality is outstanding with many options to choose from during my shopping experience. I am extremely pleased and will pass on the word.

Joseph
Greensboro, NC
7/13/2017
Customer did not leave a comment.

Bassett Response:  
We are reaching out to the customer to better understand their experience.

Robbin
Greensboro, NC
7/13/2017
The furniture was not completely assembled. There is still packaging on the sofa. I am not impressed or satisfied.

Bassett Response:  
We are reaching out to the customer to better understand their experience.

Debra
Greensboro, NC
7/13/2017
Russell kept me updated with latest sales and had fantastic suggestions

Jeremy
Greensboro, NC
6/22/2017
I called after placing the order and requested to have the items made in a different color. The items ordered are a standard style (Brewster) which I was told was one of your most popular lines, and it was ordered within one of your original colors offered (Fog). I requested the order to be switched to the other standard color (2 primary fabrics are offered and I wanted to change to Natural), and I was told that production had began and I was stuck with the items. Given its a standard style/pattern and a standard color, and the goods had not left the production facility, why couldn't that order have been switched to someone else and I received the color I wanted? I spoke with the sales rep, manager of the store, and the regional manager and none would do anything to assist. To say I am disappointed is an understatement. I will not buy from your stores again given this scenario, I felt it was a total lack of customer service. There is nothing custom about the order at all.

Bassett Response:  
Customer requested to change the cover weeks after the initial order was placed. The item was already thru production as the customer initially requested.

Renee & Chuck
Greensboro, NC
6/22/2017
The sofa that we purchased looks great. It was a nice addition to our existing furniture.

Jay &Stephanie
Greensboro, NC
6/16/2017
Customer did not leave a comment.

Rene & Doug
Greensboro, NC
6/15/2017
Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We love all she helped us with. Our home is now beautiful. We could not have done this without her. We love love our furniture.

Dana & Carlos
Greensboro, NC
6/9/2017
Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality. TV console/stand very nice. Sofa bought on line is average and had indentions in fabric on one end of sofa where it had imprints from the interior wooden frame. Sofa must have rested on one end for awhile and the imprints on fabric aren't going away... I am going to ask if they could be steamed out or something.

Loretta
Greensboro, NC
6/8/2017
Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the driver called the day before and told me when he expected to deliver. The morning of delivery, he called to tell me he was on his way and approximately how long it would take and was very prompt. Chair was beautiful!

Bill & Judy
Greensboro, NC
6/8/2017
Customer did not leave a comment.

Lee & Audra
Greensboro, NC
6/8/2017
Customer did not leave a comment.

Donna
Greensboro, NC
6/2/2017
Be more accurate and honest about the production and delivery times for ordering custom items. Reducing these times also. The delivery itself was fine by the carrier but the constant delays and confusion about where the items were and when they would be delivered was unacceptable. As was your delivery fee. Another company near you delivered a complete dining set for a third of what you charged.

Bassett Response:  
We are sorry the delivery experience did not meet the customer’s expectations. Our company cares about the customer experience. We have offered several resolutions for the customer.

Elizabeth
Greensboro, NC
5/30/2017
Customer did not leave a comment.

Brooke
Greensboro, NC
5/25/2017
Customer did not leave a comment.

Susan & Mike
Greensboro, NC
5/23/2017
Customer did not leave a comment.

Dawn Rene
Greensboro, NC
5/19/2017
Customer did not leave a comment.

Tim
Greensboro, NC
5/18/2017
Furniture quality was way below what I expected. If I could return it I would. I could have gone down the street to Rooms to Go and received far more comfortable sofa for same price or much less price. If I wanted this kind of poor comfort quality, I could have paid 1/3 the price anywhere. I realise we didn't buy the most expensive sofa Basett carries but I did pay $1700 for the sofa that was on sale and for 1699 + tax I should have been able to expect far better comfort quality.

Bassett Response:  
Quality control is our highest priority and we are following the process and taking steps to ensure the optimum outcome.

Sylvia
Greensboro, NC
5/12/2017
Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked with them before I entered the picture to select items she thought I'd like. Deliver was on time; bringing the furniture inside was professionally handled by Tommy and Tom; placement was perfect under the direction of my daughter; the furniture itself is gorgeous and even more beautiful than I had thought it could be. I have not a single complaint, only accolades for all the ones who worked with/for me. Many thanks to all for a most pleasant experience. I'm sold on your personnel and products.

James
Greensboro, NC
5/11/2017
Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period. One and only service call handled expediently by Steve Varga. So far very pleased with quality and comfort of product. Keep up the good job. Not many manufacturers left in the US so those of you who are left will be how the domestic industry is viewed. People who appreciate better made products are willing to pay the price for quality so long as the total value is there. Jim & Gloria Adams High Point, NC

Judy
Greensboro, NC
5/7/2017
Customer did not leave a comment.

Janet
Greensboro, NC
5/4/2017
Customer did not leave a comment.

Rita
Greensboro, NC
5/4/2017
Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long time. Awesome sales staff who really understand design. Delivery people could not have been better - very efficient and personable. Design service is a huge benefit! Will be back - when I save some money!

Judy
Greensboro, NC
4/28/2017
Gave appropriate discount Thank you..

Jay
Greensboro, NC
4/21/2017
Customer did not leave a comment.

David & Allison
Greensboro, NC
4/20/2017
We ordered a dining table and 6 chairs. Our sales person forgot to include the table base in the order and the mistake was not caught until the delivery was already scheduled and the delivery company realized the base was missing. By the time the base was ordered it was on back order. The delivered the table, chairs, and a temporary base, but we still don't have the base we ordered.

Bassett Response:  
We are sorry that the experience was not to the customer's liking. Our company cares about the customer experience. We have offered several resolutions for the customer.

Arpad
Greensboro, NC
4/15/2017
Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and scheduled a one-on-one consultation. She gave good inputs and valuable advice. In addition, she sent me a hand written thank you note, once we completed the business. I will go back and work with her again. Job well done. Thank you!

James
Greensboro, NC
4/13/2017
Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout the entire process. Although our furniture was slightly delayed due to a leather outage, we were able to get everything in six weeks. Having spent my entire career in the furniture industry, this was our first retail purchase since I retired two years ago. Bassett is producing some very nicr products today,and while we bought from their custom goods, I feel certain that the quality these itrms exhibit are indicative of Bassett's quality throughout their lineup. Jim & Gloria Adams High Point, NC

Crystal
Greensboro, NC
4/8/2017
Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and I could not have put our living room together the way he did. I have already recommended him as an individual and Bassett for their quality. Delivery got down to the wire for our time window but the guys did a good job.

Kay
Greensboro, NC
3/30/2017
Customer did not leave a comment.

Bassett Response:  
We are trying to reach customer so we can learn about their experience.

Eddie
Greensboro, NC
3/23/2017
Purchase and delivery was timely and seemless.

Brenda
Greensboro, NC
3/10/2017
Would have given sales higher but customer service dropped the ball on reporting my repair. Today a young man came made the repairs he was very professional. Love my furniture wish I couyget more and wish Basset was closer. I will be a repeat customer

Roland
Greensboro, NC
3/2/2017
My experience from the moment of the sale through my requested delay in delivery was very professional and appreciated.

Myron
Greensboro, NC
3/2/2017
Bassett has always provided excellent services. Allison, our sale representative was definitely a professional and a joy to work with. I look forward to meeting with her again.

Arpad
Greensboro, NC
2/24/2017
The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she has never sent me a thank you note neither followed up with me about my purchase. Went I went back to the store she told me that I was sent $100 coupon, which I never received. She promised to call someone about it 10 days ago and would call me. I am still awaiting her call... I am very disappointed...wanted to buy more accessories but probably I won't because of this poor treatment.

Bassett Response:  
The designer has followed up with the customer regarding their missing coupon. The customer has placed an additional order and the designer is working closely with the customer to keep them updated on their order.

Kay
Greensboro, NC
2/24/2017
Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire house is Bassett for those very reasons!!

George & Jeanne
Greensboro, NC
2/24/2017
I don't recommend to others, period.

Jim And Karen
Greensboro, NC
2/17/2017
My furniture arrived damaged on 2/7/2017. Paid almost $6K so i expected good customer service. On 2/9/2017 I called the stores and also sent E-mail with photos. I was told that a repairman would could me on Monday 2/13/2017. No response at all for several days. I called again and was asked to send the photos again. On 2/16/2017 I had my first response. Was told that nothing was done until the 15th when I called the 2nd time. It will be two weeks before the parts arrive to fix my chair and then more time to schedule the repair person. The chair is laying on it's side in my dining room on a rug and everyone who comes in to my new home knows the chair was defective. Not happy.

Jan
Greensboro, NC
2/16/2017
I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our salesman. The sofa was missing the tacking around the front bottom, and we need to know when Bassett can come out to fix that. Thank you. Jan Gallimore

Willard
Greensboro, NC
2/9/2017
Customer did not leave a comment.

Gary And Yvette
Greensboro, NC
2/9/2017
Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was fantastic

Jerry And Kathy
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Laura
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Johnsie
Greensboro, NC
2/1/2017
The only issue that I have with my last delivery was my single chair. The upholstery is not pulled tight on one side so there are wrinkles (it puckers) on the right hand side of my chair. I feel that as much as I paid for the chair they could have done a better job to make sure the material was smooth.
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