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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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240
Customer Reviews
4.62 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.62 240
    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    2/13/2015 • Peggy

    Customer did not leave a comment.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    6/16/2016 • Amy

    Customer did not leave a comment.

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    2/11/2016 • Laura

    Customer did not leave a comment.

    2/21/2016 • Scott

    Customer did not leave a comment.

    9/10/2015 • Beth

    Personable delivery people

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    4/13/2016 • Richard

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    8/29/2015 • Russell

    Customer did not leave a comment.

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    5/10/2015 • Renate

    Customer did not leave a comment.

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    8/10/2017 • Michelle

    Customer did not leave a comment.

    7/24/2015 • Wade

    Customer did not leave a comment.

    7/27/2016 • Denise

    Customer did not leave a comment.

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    7/20/2017 • Samantha

    Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very...

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    11/2/2016 • Rodney

    Customer did not leave a comment.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    4/1/2015 • Terry

    Customer did not leave a comment.

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    8/10/2017 • Patricia

    Customer did not leave a comment.

    6/23/2016 • Amy

    Customer did not leave a comment.

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    2/9/2017 • Willard

    Customer did not leave a comment.

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    2/5/2015 • Ralph

    Customer did not leave a comment.

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    9/15/2016 • Kathy

    Customer did not leave a comment.

    7/6/2016 • Robert

    We loved working with Vickie

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    5/6/2016 • Gisele

    Options and lead time

    2/2/2017 • Laura

    Customer did not leave a comment.

    7/13/2017 • Debra

    Russell kept me updated with latest sales and had fantastic suggestions

    7/27/2017 • Patti

    The sales guy was wonderful and the delivery guy was very personable

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    3/12/2016 • Bob

    Customer did not leave a comment.

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    8/14/2015 • Mensah

    You delivered on schedule

    7/20/2017 • Adrienne

    Customer did not leave a comment.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    2/8/2016 • O K

    Customer did not leave a comment.

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    8/17/2017 • Richard

    Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our...

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    4/20/2016 • Spencer

    Everything was done well!

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    5/25/2017 • Brooke

    Customer did not leave a comment.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    8/16/2016 • Brian

    Customer did not leave a comment.

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    5/4/2017 • Janet

    Customer did not leave a comment.

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    2/21/2015 • Terry

    Customer did not leave a comment.

    6/11/2015 • Nancy

    Customer did not leave a comment.

    6/26/2015 • Teresa

    Customer did not leave a comment.

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    6/22/2017 • Renee & Chuck

    The sofa that we purchased looks great. It was a nice addition to our existing furniture.

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    2/4/2016 • Patricia

    Customer did not leave a comment.

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    12/18/2015 • Carol

    Customer did not leave a comment.

    8/10/2017 • Steve & Anneita

    Great members of the team in the store. Delivery was also great and worked with my schedule. I do...

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    4/7/2016 • Vicki

    Customer did not leave a comment.

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    3/19/2015 • Jack

    Customer did not leave a comment.

    1/27/2017 • Sarah

    Customer did not leave a comment.

    3/11/2016 • David

    Customer did not leave a comment.

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    7/30/2015 • Kathy

    Your delivery person was great

    1/14/2016 • Mark

    Customer did not leave a comment.

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    10/19/2016 • Amanda

    Customer did not leave a comment.

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    9/5/2015 • Mia

    Customer did not leave a comment.

    2/18/2016 • Cherie

    Customer did not leave a comment.

    10/8/2015 • Ralph

    Customer did not leave a comment.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    3/11/2016 • Mildred

    Customer did not leave a comment.

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    8/10/2017 • Beth

    Customer did not leave a comment.

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    3/31/2016 • Vicki

    Customer did not leave a comment.

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    7/27/2016 • Lydia

    Customer did not leave a comment.

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    5/26/2016 • Jeff

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    12/29/2016 • Doug

    Customer did not leave a comment.

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    12/3/2015 • William

    Customer did not leave a comment.

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    8/17/2017 • Sara

    Customer did not leave a comment.

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    10/26/2015 • Kenny

    Customer did not leave a comment.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    10/18/2015 • Sue

    Customer did not leave a comment.

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

Read All Reviews for this Store
240 Customer Reviews
4.62 out of 5 stars



101-150 OF 240 CUSTOMER REVIEWS
sorted by date

Rhonda
Greensboro, NC
5/29/2016
Customer did not leave a comment.

Jeff
Greensboro, NC
5/26/2016
Customer did not leave a comment.

Sue
Greensboro, NC
5/25/2016
We received the wrong king bed head board. The fabric and cording were wrong.

Pat
Greensboro, NC
5/16/2016
Customer did not leave a comment.

Frank & Nancy
Greensboro, NC
5/11/2016
The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered very quickly. Shopping, purchasing and then delivery were all handled very professionally.

John & Lisa
Greensboro, NC
5/11/2016
From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and seemingly talented as she helped us make difficult decisions based on design. Our furniture arrived far quicker than expected, which is always nice and our delivery folks were friendly, courteous and respectful of our new furniture and our home. Thank-you, Bassett!

Gisele
Greensboro, NC
5/6/2016
Options and lead time

Mike
Greensboro, NC
4/25/2016
The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We will return!

Janet
Greensboro, NC
4/25/2016
Sue Myers was fantastic. I will be back to complete the furnishing of my house.

Tamara
Greensboro, NC
4/21/2016
I did not receive the sectional that I thought I'd ordered and was told that I can't return it. I was quite specific in wanting 3 seats on the left, 2 on the right, not including the corner. The salesman ordered the sectional with 3 left seats that INCLUDED the corner, thus the end product only had 2 seats on each side, too small for our needs. No diagram, drawing, or photo was offered to clarify my request. This being my first time purchasing from Bassett, and inexperienced in ordering custom furniture, I am sick and very upset over the fact that I paid over $3000 for this sectional that is not what I ordered and can't be returned. No compensation of any kind was offered when I returned to the store the day after delivery to report what had happened. If I had received the sectional I wanted, you would have a thrilled customer for life. Instead, what should have been an exciting experience has turned out to be a complete travesty. I can't tell you how upset we are.

Bassett Response:  
We followed up with the customer to offer her some solutions.

Chris
Greensboro, NC
4/21/2016
Allison Hensley was extremely professional and knowledgeable. This is our second time making a major purchase with Bassett, primarily due to the high product quality, style, and friendliness of store personnel. We plan to recommend Allison Hensley and the Greensboro (Wendover Avenue) Bassett store to family and friends.

Toni
Greensboro, NC
4/21/2016
Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

Spencer
Greensboro, NC
4/20/2016
Everything was done well!

Amanda
Greensboro, NC
4/14/2016
Customer did not leave a comment.

Chris
Greensboro, NC
4/13/2016
The SR was well informed of the items we purchased and helped us to make a decision. We were very pleased with the store and our purchase. We will definitely buy from Bassett again.

Richard
Greensboro, NC
4/13/2016
Customer did not leave a comment.

Lisa
Greensboro, NC
4/11/2016
The repair service has been out once and needs to come back again. If you team would build/inspect all furniture as if it were on the showroom floor, you would not need the repair service. Not impressed with quality due to high cost of furniture. Hopefully it will last.

Dana
Greensboro, NC
4/9/2016
Great furniture products with the ability to customize. Very friendly sales/design staff; came to my home to view my space & make recommendations. Home delivery was the only piece that did not meet expectations.

Vicki
Greensboro, NC
4/7/2016
Customer did not leave a comment.

Jennifer
Greensboro, NC
4/7/2016
The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say about them. Sue Myers the sales woman was delightful. She even offered to come in on her day off to start the paperwork for me. Have nothing but great things to say about her.

Ron And Ruth
Greensboro, NC
4/7/2016
The delivery team was professional, courteous, and efficient. They were terrific. The store manager helped us with our purchase. He was great.

Vicki
Greensboro, NC
3/31/2016
Customer did not leave a comment.

Lydia
Greensboro, NC
3/22/2016
This is the second side board that has been delivered. In both, the color is very uneven it does not match the dinning table or chairs. It looks like a piece of furniture from a consignment or thrift store. I would like for it to be repainted, stained replaced again or I would like my money back. Everything else that I have bought I love. I have NO complaints about the sales person or delivering men. On a scale of 1 to 10 I would give them a 10. Thank you. Lydia Endy.

Bassett Response:  
We have followed up with the customer to address her concerns.

Ron & Juanita
Greensboro, NC
3/18/2016
Customer did not leave a comment.

Bob
Greensboro, NC
3/12/2016
Customer did not leave a comment.

Cyndi
Greensboro, NC
3/11/2016
The salespeople were very helpful and knowledgeable. Vickie had great design insights.

Mildred
Greensboro, NC
3/11/2016
Customer did not leave a comment.

David
Greensboro, NC
3/11/2016
Customer did not leave a comment.

Sue
Greensboro, NC
3/10/2016
Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and punctual. Great Experience in every aspect!!!! Love New sofa. Sue Toomes

Liz And Alan
Greensboro, NC
3/3/2016
Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was hilarious to work with, but very professional! What a great experience. The delivery was on time, well-communicated, and the men were courteous and careful.

Lydia
Greensboro, NC
2/25/2016
a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in fixing it for me today.

Karlton
Greensboro, NC
2/25/2016
My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and wants. He treated us with respect and took our ideas to heart. Good customer service is sometimes hard to come by in today's world but Curt is shining example it still exists! Also, the quality of our furniture is incomparable. We love our new sectional sofa! It works well for my family. Thanks Bassett

Scott
Greensboro, NC
2/21/2016
Customer did not leave a comment.

Susan & Mark
Greensboro, NC
2/20/2016
Customer did not leave a comment.

Cherie
Greensboro, NC
2/18/2016
Customer did not leave a comment.

Cynthia
Greensboro, NC
2/11/2016
Customer did not leave a comment.

Bassett Response:  
We followed up with the customer and they replied everything was great.

Cundiff
Greensboro, NC
2/11/2016
Credit application process was easy. Delivery was on time.

Laura
Greensboro, NC
2/11/2016
Customer did not leave a comment.

Maria
Greensboro, NC
2/9/2016
I ordered an end table, large rug and rug pad for one of my interior design clients. The table and rug are great. Love them. HOWEVER, the rug pad arrived folded and has not yet released the bumpy folds. I emailed my sales rep immediately about it. She took the issue up with her manager. Now I haven't heard anything back and I'm starting to get quite upset, as you can imagine. My first email to her regarding this issue was on 12/21/15 & it is now 2/9/16. I have never, ever had an issue with a pad before because my usual rug store brings them on a roll. I've never seen one folded like that before. I would like for this to be resolved ASAP. Thanks! Maria Money 336.254.0567

Bassett Response:  
We have reached out to the customer and we are waiting a return call so that we can address the customers concern

O K
Greensboro, NC
2/8/2016
Customer did not leave a comment.

Michael
Greensboro, NC
2/4/2016
Salesman was great, however date commitments did not work and the order was delayed (not our fault, Bassett's). We love the quality of the furniture and appreciate the sales price. Just wish the rug had NOT been delayed due to a separate PO and the furniture order delayed...

Kathleen
Greensboro, NC
2/4/2016
No communication from store after purchase. Delivery took over twice as long as promised. Delivery was missing items. Incorrect items sent. Furniture that did come was beautiful and I love it. But, the communication and delivery problems tarnished the experience.

Bassett Response:  
The delivery was outside of the normal delivery area which extended the time beyond 30 days.The customer has received all of her product and is happy now.

Patricia
Greensboro, NC
2/4/2016
Customer did not leave a comment.

Betsy
Greensboro, NC
1/29/2016
Customer service was excellent, contact for delivery, overall experience was terrific.

Elizabeth M
Greensboro, NC
1/23/2016
In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and her eye for detail was amazing. The delivery men were very careful with sitting up the sofa. A great team of professionals! Thank you Bassett! My sofa and pillows are gorgeous!

Debbie
Greensboro, NC
1/17/2016
The furniture is beautiful, however there were nails sticking out of the back of my chair I had to take a hammer to since they cut me, and the front right leg on my couch is loose and crooked.

Bassett Response:  
We have scheduled a service technician to address the customers concerns.

Robert
Greensboro, NC
1/17/2016
We have Bassett customers for over 47yrs. We have always had a great experience with both your products and sales personal. We have been very pleased with every Bassett product we have ever bought. Keep up the GREAT quality. When ever we have been in the market for new furniture we only go to Bassett because we know we'll get great quality and craftsmanship.

Lee And Stacey
Greensboro, NC
1/15/2016
We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend him and Bassett!

Mark
Greensboro, NC
1/14/2016
Customer did not leave a comment.

Adam And Leslie
Greensboro, NC
1/14/2016
Customer did not leave a comment.
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