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Bassett Home Furnishings
Greensboro
4501 Landover Drive
Greensboro,  NC  27407

(336) 323-0166

Store Hours
Mon-Sat 10-8
Sun 12-6

HGTV HOME™ Design Studio

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306
Customer Reviews
4.59 out of 5 stars
Bassett Home Furnishings
4501 Landover Drive
Greensboro
NC
27407
(336) 323-0166
4.59 306
    5/4/2017 • Janet

    Customer did not leave a comment.

    5/11/2017 • James

    Very good Sales Associate( Candy Baker)& excellent follow up and communication during build period....

    4/20/2016 • Spencer

    Everything was done well!

    2/13/2015 • Peggy

    Customer did not leave a comment.

    5/10/2015 • Renate

    Customer did not leave a comment.

    11/3/2016 • Phyllis

    Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer...

    1/23/2015 • June & Chuck

    Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

    3/10/2017 • Brenda

    Would have given sales higher but customer service dropped the ball on reporting my repair. Today a...

    5/26/2016 • Jeff

    Customer did not leave a comment.

    10/26/2017 • Maureen

    The delivery men were very efficient and helpful as well as respectful. We really appreciated them.

    8/10/2017 • Patricia

    Customer did not leave a comment.

    2/1/2018 • Olin

    Customer did not leave a comment.

    4/12/2018 • Bruce And Elisa

    Customer did not leave a comment.

    4/21/2017 • Jay

    Customer did not leave a comment.

    8/26/2016 • Sandy

    Customer did not leave a comment.

    3/12/2015 • Carol & Frank

    Lisa Sheehan was a super sales associate!

    9/13/2017 • Bill

    Customer did not leave a comment.

    7/27/2016 • Denise

    Customer did not leave a comment.

    2/26/2015 • Amy

    My Salesman, Curt Lanier, was perfect for someone in my situation-had lost most of my furnishings in a...

    2/1/2017 • Johnsie

    The only issue that I have with my last delivery was my single chair. The upholstery is not pulled...

    4/13/2016 • Chris

    The SR was well informed of the items we purchased and helped us to make a decision. We were very...

    12/29/2016 • John And Wanda

    Designer came to my home and sketched the area needing a plan. I visited local studio to select...

    4/21/2016 • Chris

    Allison Hensley was extremely professional and knowledgeable. This is our second time making a major...

    5/30/2017 • Elizabeth

    Customer did not leave a comment.

    1/14/2016 • Mila

    The entire experience was great! I love my furniture!!!

    8/26/2016 • Fred & Tracie

    Customer did not leave a comment.

    5/11/2016 • John & Lisa

    From beginning to end, our experience with Basset was flawless. Our sales representative was helpful and...

    3/11/2016 • Cyndi

    The salespeople were very helpful and knowledgeable. Vickie had great design insights.

    10/26/2017 • Nicholas

    Sales associate, Ashley, was awesome! Helped us pick everything out and with no pressure. Will work with...

    1/20/2017 • Asim & Ashley

    Candy was very professional and great to work with. Her services were greatly appreciated.

    5/18/2018 • Christy

    From sales to delivery everything was great. We have a few issues with the sectional and a service rep...

    8/31/2015 • Ray & Susanna

    Delivery people were professional, friendly, and helpful. They came exactly when they said they would....

    11/1/2017 • Suzanne

    Customer did not leave a comment.

    7/13/2016 • Vicki

    My shopping experience was great from beginning to end. I look forward to doing business with you again.

    2/9/2017 • Willard

    Customer did not leave a comment.

    10/26/2017 • Carl & Julie

    Follow up. Easy of sale

    5/15/2015 • Coral

    make you feel like you are the only customer, very attentive

    6/10/2016 • Andrew And Kim

    Customer did not leave a comment.

    8/13/2015 • Sheila

    I went to Bassett Furniture in Greensboro NC to find a (sofa & chair). My consultant (Allison **)...

    12/29/2016 • Doug

    Customer did not leave a comment.

    11/29/2017 • Lisa

    Customer did not leave a comment.

    10/1/2015 • Willetta

    Sales Associate kept me updated with the status of the furniture completion.

    9/5/2015 • Mia

    Customer did not leave a comment.

    8/10/2016 • Judy

    Custom pieces arrive quickly! Very good quality and great price point.

    1/27/2017 • Eric & Brenda

    Customer did not leave a comment.

    5/29/2016 • Rhonda

    Customer did not leave a comment.

    2/18/2015 • William & Maria

    Our sales representatives at both the NC store and the Newport News stores were so helpful and friendly....

    11/19/2015 • Neftafi

    excellent sales experience, no push and always trying to help you. No hassle!!

    2/21/2015 • Terry

    Customer did not leave a comment.

    5/10/2018 • Renee

    Sales staff took the time to listen to what I wanted and needed. Table and chairs were delivered way...

    10/26/2017 • Eileen

    Ordered online. Did not interact with sales staff.

    5/20/2015 • Carole

    The sales associate/design consultant that came to my home was helpful in solidifying choices I pondered.

    10/8/2015 • Marshall

    Sue Myers was a wonderful salesperson to work with. She made suggestions, listened to what we wanted,...

    3/7/2018 • Kerry & Stuart

    Can’t really pick one thing. The entire transaction was... flawless. Special thanks...

    9/1/2016 • Lynn

    Delivery was on time and easy. I really like the options available for upholstered pieces.

    6/9/2017 • Dana & Carlos

    Sales associate, Ashley, was great! Delivery great. Custom sectional sofa beautiful and good quality....

    4/25/2016 • Janet

    Sue Myers was fantastic. I will be back to complete the furnishing of my house.

    9/1/2017 • Beth

    The entire experience was great. A special Thank You to Russell in the Greensboro NC store - very...

    1/3/2018 • Brent

    Everyone was very polite and professional. Easy to work with.

    1/3/2015 • Jayand Karen

    Customer did not leave a comment.

    9/7/2017 • Joe & Anne

    Customer did not leave a comment.

    1/4/2018 • Kathy

    You offered a beautiful quality product that compliments my home! The experience in the store was very...

    7/30/2015 • Kathy And Jim

    Great contact regarding delivery, arrived as predicted. We still have not received a credit card...

    3/29/2018 • Marcia

    Very pleased with the sales people. Kind, very informative, helpful. Delivery people were careful and...

    1/20/2017 • Sheri

    Allison was an awesome sales person. She paid attention to every detail & worked with us for several...

    10/6/2016 • Jan

    Your staff from the sales floor to the delivery van are just super. A total joy to work with....so...

    3/15/2018 • David

    Customer did not leave a comment.

    6/26/2015 • Teresa

    Customer did not leave a comment.

    2/22/2018 • Rita

    Only the latest of MANY Bassett purchases and I have already been back to the store to help a friend buy...

    10/19/2016 • Amanda

    Customer did not leave a comment.

    3/11/2016 • David

    Customer did not leave a comment.

    1/31/2018 • Harrison

    Customer did not leave a comment.

    5/4/2017 • Rita

    Everything was great. Prices are a bit high but quality is good and I expect furniture to last a long...

    2/24/2017 • Arpad

    The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she...

    7/27/2016 • Lydia

    Customer did not leave a comment.

    10/11/2017 • Victoria

    Everything

    2/20/2016 • Susan & Mark

    Customer did not leave a comment.

    6/16/2017 • Jay &Stephanie

    Customer did not leave a comment.

    2/7/2018 • Paul & Addy

    Our sales person, Curt Lanier, was excellent!

    2/27/2015 • Dave & Melanie

    Excellent delivery people.

    1/5/2017 • Tom & Dee

    Sue is a wonderful person to have

    8/14/2015 • Mensah

    You delivered on schedule

    6/8/2017 • Loretta

    Making of chair was finished , Earlier than promised which was a real bonus. Delivery was a breeze--the...

    4/13/2017 • James

    Great experience from all aspects.Candy was a terrific salesperson and kept us well informed throughout...

    3/12/2016 • Bob

    Customer did not leave a comment.

    7/6/2016 • Robert

    We loved working with Vickie

    5/19/2017 • Dawn Rene

    Customer did not leave a comment.

    2/23/2015 • Jeffrey

    Lisa helped us out on the bedroom suite. Very professional!

    1/24/2015 • Sylvia

    helpful and friendly sales staff and GREAT deliverly men

    8/10/2017 • Beth

    Customer did not leave a comment.

    9/9/2016 • Elizabeth

    Customer did not leave a comment.

    4/15/2017 • Arpad

    Allison did a wonderful job helping me to get my dream carpet. She has followed up with me and...

    9/15/2016 • Russell

    When we got home with the chairs we discovered that there is a problem with the clear coat on one of the...

    2/18/2015 • Vinnie & Linda

    Was delivered promptly

    7/17/2015 • Davis

    We picked up the furniture in Conover NC Rodney Roberts was supper, along with all the employees there....

    2/24/2018 • Marsha

    Russell was professional, personable and most helpful.

    2/24/2017 • Kay

    Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire...

    5/11/2016 • Frank & Nancy

    The designers/sales persons in the stores were very helpful. Requested fabric samples were delivered...

    1/23/2016 • Elizabeth M

    In the Greensboto store, Vickie helped me choose my fabric and design the sofa. She was so talented and...

    5/10/2018 • Michael

    Expedient delivery, friendly but not pushy saleswoman, product is REALLY well made and has no defects.

    4/8/2017 • Crystal

    Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and...

    7/24/2015 • Wade

    Customer did not leave a comment.

    7/20/2017 • Adrienne

    Customer did not leave a comment.

    2/25/2016 • Karlton

    My husband and I loved working with Curt Lanier. He was the best! He was attentive to our needs and...

    2/9/2017 • Gary And Yvette

    Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was...

    2/5/2015 • Ralph

    Customer did not leave a comment.

    4/16/2015 • Linda

    We had a fabulous and easy experience at the store and the folks delivering our furniture rounded out...

    2/4/2016 • Michael

    Salesman was great, however date commitments did not work and the order was delayed (not our fault,...

    4/9/2015 • Diana

    Customer service with Sue Myers was excellent. She called frequently to check in with me and offer her...

    8/27/2015 • Megan

    Help with fabric selection. Follow up.

    2/11/2016 • Laura

    Customer did not leave a comment.

    10/26/2017 • Roxanne

    Great customer service. Fast delivery.

    8/27/2015 • Linda And Ron

    the product is made extremely well. very solid and just beautiful. The sales person was very new,...

    1/29/2016 • Betsy

    Customer service was excellent, contact for delivery, overall experience was terrific.

    5/6/2016 • Gisele

    Options and lead time

    4/7/2016 • Jennifer

    The delivery guys were fantastic! Very professional, above amazing. Could not have better things to say...

    4/7/2016 • Vicki

    Customer did not leave a comment.

    9/9/2016 • Ron & Debbie

    Customer did not leave a comment.

    2/2/2017 • Jerry And Kathy

    Customer did not leave a comment.

    8/10/2017 • Michelle

    Customer did not leave a comment.

    6/22/2017 • Renee & Chuck

    The sofa that we purchased looks great. It was a nice addition to our existing furniture.

    12/3/2015 • William

    Customer did not leave a comment.

    1/18/2018 • Charles & Judy

    Customer did not leave a comment.

    3/26/2015 • Darrell & Lisa

    The online order process was flawless, I received a confirmation of my order quickly. The delivery...

    1/27/2017 • Sarah

    Customer did not leave a comment.

    3/14/2015 • Judy & John

    The entire xperience was excellent!! Loved all of the people from beginning to end!

    11/23/2017 • Kristi & Mark

    Customer did not leave a comment.

    10/9/2015 • Courtney

    I loved the salesman I worked with. I was very decisive about what I wanted, and he simply helped me...

    2/25/2016 • Lydia

    a chip on a small table that was delivered was fixed today. Stephen Varga did an excellent job in...

    8/17/2017 • Sara

    Customer did not leave a comment.

    3/31/2016 • Vicki

    Customer did not leave a comment.

    3/23/2017 • Eddie

    Purchase and delivery was timely and seemless.

    12/18/2015 • Carol

    Customer did not leave a comment.

    1/7/2016 • Ira And Jane

    My husband was in pain--facing a hip replacement within days. Our sales representative, Curt Lanier,...

    4/28/2017 • Judy

    Gave appropriate discount Thank you..

    12/29/2016 • Debra

    Great customer service both on the phone and in person...plusI love my living room furniture

    9/1/2016 • Roland & Sirena

    Everything was professional, and we appreciate the quality of the furniture.

    7/27/2017 • Patti

    The sales guy was wonderful and the delivery guy was very personable

    3/15/2018 • Robert & Lori

    Customer did not leave a comment.

    6/18/2015 • Sally

    Our sales person was very helpful in helping us find the chair we were looking for. She allowed us to...

    1/20/2017 • Rick And

    Great experience all around - from the moment my wife and I walked in the front door - very helpful...

    9/9/2015 • Don & Anne

    Helped us find the right chair thank you

    7/17/2015 • Barb

    Love the quick turnaround time on custom furniture. Styles are up to date and with plenty of...

    7/13/2017 • Debra

    Russell kept me updated with latest sales and had fantastic suggestions

    8/10/2016 • Karen / Kim

    Walked through the various options for not just the table, but the various choices of chairs

    11/2/2016 • Rodney

    Customer did not leave a comment.

    9/10/2015 • William

    Keeping word on all said and delivery was good.

    2/16/2017 • Jan

    I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our...

    6/23/2016 • Amy

    Customer did not leave a comment.

    12/29/2017 • Richard & Becky

    Overall very good shopping experience. Russell James, our salesperson, was very helpful and made us feel...

    10/8/2015 • Ralph

    Customer did not leave a comment.

    4/1/2015 • Terry

    Customer did not leave a comment.

    9/10/2015 • Beth

    Personable delivery people

    9/28/2017 • Meredith

    Customer did not leave a comment.

    11/30/2017 • Peggy

    Curt at Bassett is wonderful with helping you find the right fabrics and colors to match your...

    1/18/2018 • Stacey

    Customer did not leave a comment.

    3/19/2015 • Jack

    Customer did not leave a comment.

    8/10/2017 • Steve & Anneita

    Great members of the team in the store. Delivery was also great and worked with my schedule. I do...

    9/9/2016 • Sean & Dechen

    for listening to your customers needs and guiding us to the right direction. i was also very impressed...

    12/27/2017 • Lorinda

    The furniture delivery experience was excellent

    3/5/2015 • Edward

    Sales associate was very knowledgeable and provided great information and assistance

    10/1/2015 • Dyanne

    The in store service with Vickie was excellent. Very impressed also with the two men that delivered...

    6/16/2016 • Amy

    Customer did not leave a comment.

    4/25/2016 • Mike

    The manager and entire staff were so helpful. Sue Myers was extremely helpful with suggestions. We...

    5/25/2017 • Brooke

    Customer did not leave a comment.

    4/21/2016 • Toni

    Russell made my experience at Bassett smooth from beginning to the end!! Delivery guys were great!

    8/16/2016 • Brian

    Customer did not leave a comment.

    2/15/2018 • Matthew

    Customer did not leave a comment.

    1/17/2016 • Robert

    We have Bassett customers for over 47yrs. We have always had a great experience with both your products...

    2/28/2018 • Sally

    Customer did not leave a comment.

    2/11/2016 • Cundiff

    Credit application process was easy. Delivery was on time.

    10/26/2015 • Kenny

    Customer did not leave a comment.

    5/12/2017 • Sylvia

    Curt and Russell at the Greensboro store were so nice to work with. My daughter, a designer, had worked...

    4/15/2015 • Claire

    The showroom is lovely, inviting. Suzanne Higgins was the salesperson who waiting on me and she couldn't...

    6/8/2017 • Lee & Audra

    Customer did not leave a comment.

    1/18/2018 • Loretta

    Customer did not leave a comment.

    3/18/2016 • Ron & Juanita

    Customer did not leave a comment.

    4/14/2016 • Amanda

    Customer did not leave a comment.

    12/16/2015 • Coral

    We yet again worked with Alison and yet again Alison helped us create a beautiful room for our home. I...

    3/26/2015 • Pat And Ken

    Customer did not leave a comment.

    3/11/2016 • Mildred

    Customer did not leave a comment.

    12/19/2016 • Geraldine

    Your white-glove treatment is truly royal treatment! AWESOME experience!

    1/18/2018 • Linda

    Curt was especially helpful from the meeting/greeting at the door of the store, to helping us understand...

    4/7/2016 • Ron And Ruth

    The delivery team was professional, courteous, and efficient. They were terrific. The store manager...

    10/20/2016 • Preferred

    My sales experience was enjoyable- did not feel pressured-

    1/7/2015 • Wayne &Mandy

    Customer did not leave a comment.

    4/10/2015 • Joyce

    The sales person that helped me with my selections gave me her full attention to every detail and...

    5/23/2017 • Susan & Mike

    Customer did not leave a comment.

    7/22/2015 • Dwight

    Kurt our sales person was really good and very knowledgeable of the Basset products and Interior design....

    3/2/2017 • Myron

    Bassett has always provided excellent services. Allison, our sale representative was definitely a...

    7/20/2017 • Samantha

    Bassett has went above and beyond from day 1 to make my experience exceptional. The staff were very...

    3/10/2016 • Sue

    Russell, the floor salesman, excellent service in every way. Delivery company , very accommodating and...

    8/31/2017 • Dan And Iva

    Customer did not leave a comment.

    3/3/2016 • Liz And Alan

    Sue Myers / Greensboro, NC is unbelievably helpful and definitely knows her "stuff". She was...

    7/30/2015 • Kathy

    Your delivery person was great

    9/3/2016 • Susan

    The experience was Amazing !!! All the way through !:)

    9/21/2017 • Jenny

    Customer did not leave a comment.

    2/8/2016 • O K

    Customer did not leave a comment.

    2/2/2017 • Laura

    Customer did not leave a comment.

    1/7/2016 • Franklin

    you did not over sell, delivery was problematic at first but it got worked out. The delivery itself was...

    4/29/2015 • Wes & Anne

    Allison with the sales staff. Home delivery team.

    9/16/2016 • Cheryl

    Customer did not leave a comment.

    2/9/2018 • Ginny

    Customer did not leave a comment.

    2/16/2018 • Victor

    Customer did not leave a comment.

    2/8/2015 • Stephen

    Sales order and financing over the phone Excellant delivery, very professional Furniture looks great...

    3/7/2018 • Elizabeth

    I was just ‘looking’ n Curt struck up conversation n engaged me!...

    1/5/2017 • Debra

    great customer service and I was able to communicate to the sales rep what I wanted over the phone and...

    2/14/2018 • Debbie

    Customer did not leave a comment.

    3/2/2017 • Roland

    My experience from the moment of the sale through my requested delay in delivery was very professional...

    8/21/2017 • James & Katie

    Solidly built furniture and great fabric selection

    2/26/2015 • Kim

    knowledgeable, very very patient, most helpful with suggestions

    6/8/2017 • Bill & Judy

    Customer did not leave a comment.

    4/13/2016 • Richard

    Customer did not leave a comment.

    9/28/2017 • Terry

    excellent salesman, product was received ahead of schedule, delivery people very professional.

    11/1/2017 • Waynette & Saba

    Customer did not leave a comment.

    2/5/2018 • Ashley

    Customer did not leave a comment.

    8/29/2015 • Russell

    Customer did not leave a comment.

    10/18/2015 • Sue

    Customer did not leave a comment.

    6/19/2015 • Hank And Karen

    Customer did not leave a comment.

    6/11/2015 • Nancy

    Customer did not leave a comment.

    11/18/2016 • Sue

    First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will...

    6/15/2017 • Rene & Doug

    Vickie, your decorator in the Greensboro store is so knowledgeable and was the best experience ever. We...

    3/21/2018 • Samantha

    Customer did not leave a comment.

    9/29/2016 • Dianne

    First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our...

    8/17/2017 • Richard

    Such a pleasant experience - we enjoyed working with Curt Lanier - he was very helpful with our...

    6/18/2015 • Cheryl & Jim

    Vicki was professional, courteous and very helpful by coming out to our home to help us decide what to...

    2/8/2018 • Phillip

    Customer did not leave a comment.

    1/15/2016 • Lee And Stacey

    We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

    9/24/2015 • Carolyn & Stan

    From the showroom to delivery it was a pleasure. It did take longer than promised to deliver.

    12/30/2014 • Sandra

    My salesperson, Eric, was very helpful. He understood my needs and my lack of time while I visited the...

    12/1/2016 • Tom And Wendy

    I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great...

    4/10/2015 • Wayne

    Overall, the product (partner's desk) is a solid piece and beautifully stained. There was a technical...

    2/4/2016 • Patricia

    Customer did not leave a comment.

    2/18/2016 • Cherie

    Customer did not leave a comment.

    1/14/2016 • Adam And Leslie

    Customer did not leave a comment.

    1/4/2018 • Larry & Marcie

    Everything, everyone that helped us while looking for a couch. Ashley was the best sales person we have...

    11/5/2015 • Kathy

    Sales,person great. Delivery people were best we ever had. You should be very proud of all involved.

    12/30/2014 • Michael

    Communication about the estimated delivery date was excellent and is above your competitors (which...

    2/21/2016 • Scott

    Customer did not leave a comment.

    5/25/2016 • Sue

    We received the wrong king bed head board. The fabric and cording were wrong.

    1/7/2015 • Antionette

    The salesperson worked with me to make sure that I have a product (chair) that is comfortable and...

    6/11/2015 • Lora

    TV wall unit, coffee table, end table and king box spring

    10/14/2016 • Kelly

    Every part of the process went as stated, from shopping to financing to delivery. My only advice to...

    1/14/2016 • Mark

    Customer did not leave a comment.

    2/3/2018 • Matthew T

    Customer did not leave a comment.

    1/14/2015 • Brenda

    Good service in store (Eric) & good delivery guys (Zenith).

    9/15/2016 • Kathy

    Customer did not leave a comment.

Read All Reviews for this Store
306 Customer Reviews
4.59 out of 5 stars



101-150 OF 306 CUSTOMER REVIEWS
sorted by date

Crystal
Greensboro, NC
4/8/2017
Curt was amazing! He was not pushy, very knowledgeable and a true pleasure to work with. My husband and I could not have put our living room together the way he did. I have already recommended him as an individual and Bassett for their quality. Delivery got down to the wire for our time window but the guys did a good job.

Kay
Greensboro, NC
3/30/2017
Customer did not leave a comment.

Bassett Response:  
We are trying to reach customer so we can learn about their experience.

Eddie
Greensboro, NC
3/23/2017
Purchase and delivery was timely and seemless.

Brenda
Greensboro, NC
3/10/2017
Would have given sales higher but customer service dropped the ball on reporting my repair. Today a young man came made the repairs he was very professional. Love my furniture wish I couyget more and wish Basset was closer. I will be a repeat customer

Roland
Greensboro, NC
3/2/2017
My experience from the moment of the sale through my requested delay in delivery was very professional and appreciated.

Myron
Greensboro, NC
3/2/2017
Bassett has always provided excellent services. Allison, our sale representative was definitely a professional and a joy to work with. I look forward to meeting with her again.

Arpad
Greensboro, NC
2/24/2017
The sales person made several errors including quoting me a wrong price. I spent nearly $10 k and she has never sent me a thank you note neither followed up with me about my purchase. Went I went back to the store she told me that I was sent $100 coupon, which I never received. She promised to call someone about it 10 days ago and would call me. I am still awaiting her call... I am very disappointed...wanted to buy more accessories but probably I won't because of this poor treatment.

Bassett Response:  
The designer has followed up with the customer regarding their missing coupon. The customer has placed an additional order and the designer is working closely with the customer to keep them updated on their order.

Kay
Greensboro, NC
2/24/2017
Sales lady was great. Delivery guys were efficient and very helpful. No bad experiences. My entire house is Bassett for those very reasons!!

George & Jeanne
Greensboro, NC
2/24/2017
I don't recommend to others, period.

Jim And Karen
Greensboro, NC
2/17/2017
My furniture arrived damaged on 2/7/2017. Paid almost $6K so i expected good customer service. On 2/9/2017 I called the stores and also sent E-mail with photos. I was told that a repairman would could me on Monday 2/13/2017. No response at all for several days. I called again and was asked to send the photos again. On 2/16/2017 I had my first response. Was told that nothing was done until the 15th when I called the 2nd time. It will be two weeks before the parts arrive to fix my chair and then more time to schedule the repair person. The chair is laying on it's side in my dining room on a rug and everyone who comes in to my new home knows the chair was defective. Not happy.

Jan
Greensboro, NC
2/16/2017
I have been very pleased with Bassett, and love my new sofa. Curt Lanier was outstanding as our salesman. The sofa was missing the tacking around the front bottom, and we need to know when Bassett can come out to fix that. Thank you. Jan Gallimore

Willard
Greensboro, NC
2/9/2017
Customer did not leave a comment.

Gary And Yvette
Greensboro, NC
2/9/2017
Every phase went well. The order was actually delivered Friday of the 3rd week post order. That was fantastic

Jerry And Kathy
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Laura
Greensboro, NC
2/2/2017
Customer did not leave a comment.

Johnsie
Greensboro, NC
2/1/2017
The only issue that I have with my last delivery was my single chair. The upholstery is not pulled tight on one side so there are wrinkles (it puckers) on the right hand side of my chair. I feel that as much as I paid for the chair they could have done a better job to make sure the material was smooth.

Eric & Brenda
Greensboro, NC
1/27/2017
Customer did not leave a comment.

Patrick
Greensboro, NC
1/27/2017
I was upset by the way the Financing Group handled my purchase. I was told I could finance less than half of my bill. Instead about two days before delivery, I received a telephone call with the statement "How are you going to pay the remainder of the purchase price?" I had not heard from Wells Fargo at that point. And, didn't heard from them until two days after the delivery. PK

Bassett Response:  
This customer applied online for the financing. We were unable to access any of his account information as he did not apply in the showroom.

Sarah
Greensboro, NC
1/27/2017
Customer did not leave a comment.

Sheri
Greensboro, NC
1/20/2017
Allison was an awesome sales person. She paid attention to every detail & worked with us for several hours. The delivery process was great as well. Everything was put in place & set up exactly how we wanted it.

Asim & Ashley
Greensboro, NC
1/20/2017
Candy was very professional and great to work with. Her services were greatly appreciated.

Rick And
Greensboro, NC
1/20/2017
Great experience all around - from the moment my wife and I walked in the front door - very helpful sales associate who made it easy for us to buy - the delivery service was excellent.......the placement of the sofa was not easy and the two guys managed professionally to do the job.........we will be back!

Debra
Greensboro, NC
1/5/2017
great customer service and I was able to communicate to the sales rep what I wanted over the phone and all was provided to me.

Tom & Dee
Greensboro, NC
1/5/2017
Sue is a wonderful person to have

Lon
Greensboro, NC
12/30/2016
Sofa & recliners were great. Carpet 8x10 smelled the entire house with mildew/mold. Had to roll up and place in garage. Waiting for replacement..... Delivery drivers aware of the horrible odors from this $1400.00 carpet. Hope the replacement comes from different warehouse. Lon Atkins

Bassett Response:  
We addressed the customers concerns with her rug. The customer has happy with the outcome.

John And Wanda
Greensboro, NC
12/29/2016
Designer came to my home and sketched the area needing a plan. I visited local studio to select upholstery and furniture styles and 2 area rugs. Three weeks later sofa, 2 recliners, and rugs were delivered and placed by the delivery men. The designer called same day and scheduled appointment to visit again. We selected paint colors for area. I returned to Bassett to select & order 2 more area rugs, coordinated with first 2. Promised in 3 weeks, they arrived in 1, and the designer personally delivered them so he could see everything with paint and draperies. We could not have designed and completed our beautiful great room without Bassett's products, expertise, and personalized care.

Doug
Greensboro, NC
12/29/2016
Customer did not leave a comment.

Debra
Greensboro, NC
12/29/2016
Great customer service both on the phone and in person...plusI love my living room furniture

Geraldine
Greensboro, NC
12/19/2016
Your white-glove treatment is truly royal treatment! AWESOME experience!

Kristina
Greensboro, NC
12/9/2016
Customer did not leave a comment.

Tom And Wendy
Greensboro, NC
12/1/2016
I loved working with my Bassett designer in the HGTV studio. He was knowledgeable and had great suggestions, but he also listened to me and was responsive to my ideas and questions. A great experience!

Patti
Greensboro, NC
12/1/2016
I picked up my table in the store, the delivery person was in a big rush to get it into the vehicle so I did not get a chance to examine it before leaving the store. When I got it home there are two scratched places that look like they were filled in with color so that they were not obvious, there are two other spots where the finish is rubbed off. I immediately contacted the store, sent them pictures by email and then when I did not here back, called the sales associate who then I texted the pictures to who assured me they would be given to the person who determines what happens and I have still not heard anything back. I live 1.5 hours away from the store but I plan to stop by there tomorrow and inquire as to what they are going to do. This is not my first purchase from Bassett but it may be the last.

Bassett Response:  
We have addressed the customers concerns.

Sue
Greensboro, NC
11/18/2016
First time that I had been in a Bassett store. All experiences from sales to delivery were great. Will consider if future needs arise.

Phyllis
Greensboro, NC
11/3/2016
Your design consultant, Curt Lanier is patient and committed to helping the customer. Curt's customer service and product knowledge are rare it today's world. Yes will return to Bassett for additional purchases.

Rodney
Greensboro, NC
11/2/2016
Customer did not leave a comment.

Shannon
Greensboro, NC
10/20/2016
Sales Staff and design services are good. I was disappointed about my custom ottoman having a scratch in it, a wood chip in my table leaf, and some dings in end table top surface

Preferred
Greensboro, NC
10/20/2016
My sales experience was enjoyable- did not feel pressured-

Amanda
Greensboro, NC
10/19/2016
Customer did not leave a comment.

Kelly
Greensboro, NC
10/14/2016
Every part of the process went as stated, from shopping to financing to delivery. My only advice to sales is not to talk a customer out of their preferences in favor of your own. If a customer comes in wanting white furniture, do NOT convince them they'd rather have the antique white instead because that is your preference or because that is what's "in style." It's their home, not yours. I regret allowing the sales lady to convince me otherwise. The delivery men were exceptional. I hope they are compensated fairly and appropriately for the level of professionalism they provide. They are the final, most lasting impression a customer experiences, and the delivery process is what most customers remember most and share with friends and family. Well done, Bassett.

Jan
Greensboro, NC
10/6/2016
Your staff from the sales floor to the delivery van are just super. A total joy to work with....so helpful in all aspects from the minute you walk in the door to the minute your purchase is sitting in your room. Love This Place!!!!

Dianne
Greensboro, NC
9/29/2016
First of all, we were very pleased with our design consultant, Russell James in Greensboro, NC. Our furniture was delivered before the expected time and it was exactly what we wanted. Looks great!!!!! The delivery men were very professional and were right on time. We will be using Bassett again. Dianne and Britton Roberts

Linda
Greensboro, NC
9/19/2016
The design of the chairs is perfect. The finish on the chairs does not match the sample of the finish I picked in the showroom. Also the finish on the chairs is not consistent. Some chairs are dark, some are light, and some are light on some parts and dark on other parts. I would never have purchased these chairs if these particular chairs had been displayed in your showroom. Customer service has yet to resolve my issue.

Bassett Response:  
We are working with customer to resolve their concerns.

Cheryl
Greensboro, NC
9/16/2016
Customer did not leave a comment.

Russell
Greensboro, NC
9/15/2016
When we got home with the chairs we discovered that there is a problem with the clear coat on one of the chairs.

Kathy
Greensboro, NC
9/15/2016
Customer did not leave a comment.

Katherine
Greensboro, NC
9/11/2016
The delivery men were very cordial and efficient but the delivery scheduler needs new training. Furniture arrived almost 2 hrs beyond the window of delivery. When I called to check if I might have misinformation the rep on the phone was dismissive & not helpful. I am not accustomed to paying $ for this kind of service.

Bassett Response:  
Our company cares about the customer experience. We have offered several resolutions for the customer.

Ron & Debbie
Greensboro, NC
9/9/2016
Customer did not leave a comment.

Sean & Dechen
Greensboro, NC
9/9/2016
for listening to your customers needs and guiding us to the right direction. i was also very impressed with your staff's(Russell) kind gesture and patience. He surpassed most designers i have met with his personal touch to his hand written card. Definitely made me go back to Bassett

Elizabeth
Greensboro, NC
9/9/2016
Customer did not leave a comment.

Susan
Greensboro, NC
9/3/2016
The experience was Amazing !!! All the way through !:)
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