Review some of our frequently asked questions below.
What is my benefit as a member?
Members receive 25% off listed ''original Price'' our SRP every day and 5% commission paid monthly on all delivered sales. No minimum purchase required. No minimum annual volume required.
If the store is offering a deeper discount than my 25% member discount, am I eligible for that instead? Absolutely! In the event the store has special sale discounts greater than your member discount of 25%, you will receive the greater discount.
Who can qualify for the program?
Design professionals conducting business in the United States who meet qualifications listed on the Overview and Application page.
We reserve the right to make all membership determinations at our sole discretion. Each designer must individually apply for membership by submitting their individual qualifications. Incomplete applications will not be accepted.
Employees of Bassett Furniture Industries are not eligible for membership.
Once my application is submitted, how quickly will I receive my membership card?
Once we receive all the necessary documentation, approved applicants will receive an e-mail confirming acceptance within 3-5 business days. The email will contain a unique member number that allows you to start shopping right away! You may begin using your benefits with the printout of your welcome e-mail; your personalized membership card should arrive in 4-6 weeks.
Where can I shop to receive all the benefits of my membership?
Currently, program benefits (discount + commission) are honored in all Bassett Corporate stores. Program orders cannot be placed via www.Bassettfurniture.com or at retail locations not listed above.
Why can't I shop online or in non-corporate store locations using my program benefits?
While we hope your find our website an excellent resource for you to use while working on a project we believe our in store design team is our strongest resource to explore the full product assortment and custom capabilities of Bassett. If a non-corporate store location is more convenient to your location you may wish to contact the store manager to inquire about any incentives they may offer independent of this program. They are not obligated to offer the benefits listed above.
How do I pay for my order?
Bassett retail locations accept all major credit cards and offer in store financing. Checks are also accepted with verification.
Do I have to pay tax on my purchases?
Sales tax is charged at point of sale in all applicable states. If you have a reseller’s license and wish to be exempt from sales tax you must have provide a copy of your Tax Exempt Certificate with application and present at time of purchase.
Can my client take advantage of in-store financing offers and still have their purchase count towards my sales?
Absolutely! You will still need to show your card so they can enter your membership number for the sale, but they can ring the sale under your client's name to secure the financing offers available.
When should I expect to receive my commission check?
Commissions are calculated in the month following delivery based on a fiscal calendar. Please note orders that require multiple deliveries will result in multiple checks to a member. On average a check will arrive 4-6 weeks after delivery. Please click here for example.
Note: Checks are mailed to the address provided on your completed W-9 form.
Do my sales need to reach a required minimum before they are eligible for discount or commission?
There is NO REQUIRED MINIMUM purchase/sales amount to earn discount or commission! All sales for enrolled members are commission eligible (pre-tax + delivery).
How long does it take to receive orders?
Lead times are specific to product selection. Please work with your Bassett Design Consultant to receive the most accurate information.
Can Bassett hold orders / organize multiple orders into one client delivery?
Our store team's goal is to deliver a high level of service to your project. Please communicate delivery expectations and timelines with your Bassett Design Consultant to work with your specific project.
What is Bassett's return policy?
The majority of orders that are placed are custom orders and they are not returnable. Please work with your local store to answer specific questions or concerns.
How do I receive a quote on specific pieces for my client or showroom?
Work with your local Bassett store's highly trained design staff to discuss pricing on all of our products.
Does Bassett rent / loan furniture?
Bassett does not loan furniture or rent furniture at this time.
I am a current member who has changed companies / started my own business / closed my own business and joined a design firm. Do I need to re-apply for a new membership?
No. Our unique memberships are issued to individuals, not companies. Therefore, no matter where you go, if you are your own boss or work for a high profile firm, your Bassett Designer Incentive Program membership remains the same!