FAQs
Can I receive pricing over the internet?
Our prices are not available through the Internet. Please use the Dealer Locator on our site to find your nearest retailer. They should be able to assist you with your pricing questions. How I can I receive fabric or wood samples? These items are only available through our authorized retailers. Please use our Dealer Locator on this site to find the retailer nearest you.
I'm looking for a Bassett store near me and I can't find one on your Dealer Locator. Why?
Our Dealer Locator is dedicated to Bassett's top retailers. It is not a comprehensive list of all of Bassett's retailers because many do not carry a selection of our products. You may contact Consumer Affairs if you would like help finding additional Bassett retailers.
Can I purchase Bassett products on the internet?
At this time, Bassett does not sell its products, or authorize the sale of our products, through the Internet.
How I can I receive fabric or wood samples?
These items are only available through our authorized retailers. Please use our Dealer Locator on this site to find the retailer nearest you.
What about my warranty?
Our retailers handle the service and warranty work for our products. Please contact your selling retailer should you have any problems with your products.
Where can I purchase Bassett accessories?
You can find these products at all Bassett Furniture Direct Stores and @t Home With Bassett retailers. Please utilize the Dealer Locator for the store nearest you.
Does Bassett accept major credit cards?
While Bassett does not sell directly to the public, Bassett retailers do accept credit cards. For the best financing options at Bassett Furniture Direct stores, apply for a Bassett credit card.
Where is the model number located?
The model number for wood products may be affixed to the back of the product or underneath tables and chairs. The model number for sofa upholstery products are located underneath the seat cushion. The model number for a recliner is located under the footrest. Please use these model numbers to identify your products whenever you are communicating with either Bassett or our retailers.
Where can I buy Bassett Products?
Please utilize our Dealer Locator service on our site to find the authorized Bassett retailer nearest you.
What is the status of my order?
On average, our wood products will ship within two to four weeks if the items are in stock. Out of stock items might take longer. All of our upholstery products are made to order, just for you, and will generally take from six to eight weeks to ship. Please contact your selling retailer for more complete delivery information.
How can I order repair parts?
For fastest service, contact the store where you purchased your Bassett products. They will have a record of your purchase. In some cases, parts may be ordered directly from consumer affairs. If you need additional assistance, please contact Customer Service.
How do I clean my furniture?
Please utilize the Dealer Locator and contact the dealer nearest you. The dealer will provide assistance in caring for your Bassett furniture.
How do I become a Bassett dealer?
To become a Bassett dealer, please contact our Consumer Affairs department through this site for referral. They will notify your local sales representative who will contact you directly.
Do you have instructions on assembling furniture?
Assembly instructions are always included with the furniture. It is very important that these instructions be followed completely to ensure safety as well as the care of the item. Please contact Consumer Affairs or your dealer for further assistance if you should need it.
How do I get replacement Bassett drawer pulls and other decorative hardware?
Most of Bassett's drawer pulls and decorative hardware are made by Keeler Brass Company in High Point, N.C. Each piece is marked on the back by "KBC" and an identifying number. You may contact Keeler Brass and provide them with this information and they will attempt to locate a replacement for you. They may need you to send them a sample. If you do not find "KBC" on your hardware, Keeler still may be able to help you find a suitable alternative. Keeler may be contacted at 336-841-4220, 8 a.m. - noon, Monday-Friday. Or you may write to:
Keeler Hardware Division
Attn: Consumer Services
1006 North Main Street
High Point, NC, 27262
How do I get replacement crib parts for my Bassett crib?
Bassett recommends that all cribs manufactured prior to 1972 be replaced because improved safety features were instituted that year. If your crib was made in 1972 or after, replacement parts are available from Products America at 1-800-772-1041. If you are unsure when your Bassett crib was made, Bassett urges you to replace it.
How do I find discontinued product?
Bassett sends out a national "Want List" weekly to our retailers. Please supply you name, phone number and items you are looking for so that we may add your request to this list. If any Bassett retailer has these items, they will contact you directly within 30 days. Please contact us directly to use this service.
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