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How To Shop For Furniture Online

Shopping for furniture online for your brand new “forever” home, or just to upgrade the hand-me-down sofa from your sister, you’ll want to start by doing your homework. All online furniture stores are definitely not the same. 

History, please?

Some online furniture companies seem to pop up overnight, or they’re based in another country; others have questionable reputations. Learn as much as you can about them on their ‘About’ website page, check out their policies, and read as many reviews as you can find. Reputable companies will always offer information about their customer service, satisfaction guarantee, as well as a phone number or address. 

Find one you can trust. Bassett’s blend of style, comfort and value goes back more than 100 years, making it one of the most recognizable brands in America. Learn more about us here.

Online and in-store.

Online stores like Bassett have brick and mortar locations where you can see, touch, sit-in and shop for furniture before you buy. (You’d be surprised how different something can look on-screen – and in person.) With close to 100 retail locations throughout the U.S., Bassett and Bassett.com are never more than a click away. According to Mandy Dillon, Bassett Web Store Manager, “Customers are always surprised to learn I’m a real person answering their questions, and not a robot.” The Bassett, Va. native adds “It’s nice to shop online for furniture from the comfort of your home where you can explore all the options on your own.” 

Is it a match?

Look for a store that “looks” like you. Ask yourself, “What style suits my personality – modern, classic, eclectic…?” Think about how you will use these pieces in your home, think about the colors you gravitate toward. Finally, consider your space. Check out this Interactive Room Planner to get a better sense of size and scale. 

Go for selection.

Shop where there’s a good selection. If you are purchasing multiple pieces of furniture in one stain or color, buy them from one retailer to be sure they truly match. Most items at Bassett are customizable and made just for you -- from sofas and sectionals to ottomans and benches, upholstered beds to all the accessories in between. (Not to mention 800 fabric and leather choices.)

Look closely at the photos.

Look at the furniture in as many photos as you can, go from the room scene (don’t be swayed by the props) to the links offering side angles and back views. You’re trying to get the best idea of how the furniture will look in your space. And, don't forget to checkout Rooms We Love for inspiration.

Read the product copy.  

Know what your furniture is made of, click the “+” sign for detailed dimensions and description. Know what you’re buying – you’re looking for durable, well-constructed pieces; you may even find cleaning instructions here. 

Measurements matter. 

Always double check length, width and depth measurements of furniture; and be sure that hallways, doorways, and door openings aren’t a problem. 

Pro Tip: Use painter’s tape to block out the area on your carpet or floor or use taped-together newspaper cut the exact size of the furniture and lay it where you envision the furniture. Again, this will give you a better sense of size and scale. 

Colors can be tricky. 

Unless your monitor is color calibrated, it will show colors slightly different from everyone else’s monitor. Request a fabric swatch. Online retailers like Bassett offer swatches free of charge. 

A lot of online customers have questions about fabrics and colors, according to Mandy. “There’s a fabric wall with about 800 different samples for reference. And we send swatches to online customers every day.” 

Bassett XRay Leaves

Feel secure.

Shop only from secure websites.  At ‘Checkout’, be sure the URL changes from http to https – this means the site is secure. 

Know the shipping costs.

Review a store’s shipping policies before you buy, most will list them on their FAQ page. 

Bassett has a strong network of stores and retail partners across the country. Whenever possible, the delivery and care of your website order is given to those local stores and retail partners. Store pick up may even be available for web purchases in some zip codes, see availability at ‘Checkout’. 

Pro Tip: Sometimes a store includes the cost of shipping in the purchase price and claims to offer “free shipping”. Do yourself a favor: compare prices. 

Know the return policy. 

A store’s return policy should be included on their FAQ page as well. Accessories should be returnable within 30 days, non-custom furniture and rugs should be cancellable before they are shipped, and custom orders require cancellation within 24 hours of the order being placed. 

Taxes may apply.

You can usually find an online retailer’s tax policy on their ‘About’ page, or in the summary at ‘Checkout’. Know the amount before completing the sale. 

Want it your way? 

No cookie cutters here. Bassett  offers a variety of options including upholstery, beds, dining, home storage and home entertainment. Few stores offer professional design services. Bassett’s Design Consultants can help create custom furnishings, define your decorating style, establish a budget, make a house call or simply offer an opinion – all free of charge. 

Shop today at a Bassett store near you, or simply click and shop now

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