Since I gave you a good score, how about I tell you what you didn't do well. You are running a 50%...

I really like the products that I selected. I went into the store knowing what I was looking for. My...

I was very impressed with the guys that delivered my furniture; they were prompt, courteous, and took...

Our experience with Bassett was outstanding! From the friendly sales staff, to the great selection, and...

The design center was a big help. And, the fact that the staff came directly to my home to offer advice...

This sales lady was great. She wasn't pushy, was very helpful and patient with us.

Delivery team was very friendly and professional. I love the repeat calls with the delivery notice and...

Sales staff were very helpful and knowledgeable about your products. Delivery men were fast, efficient...

Customer service, assisting in planning and designing, and most importantly making the process fun.....

Michelle helped me put items together to get the look I want. The only think I didn't like is my one...

Your staff did an awesome job of explaining, and answering all of the questions we had about the leather...

The sales woman took the time to work with us and made sure we bought when there was a sale. The...

The sales staff were very knowledgeable and friendly. The delevery men were great. Very happy with the...

everything

Service at the store was very good. When there was an issue with the couch, no nail heads as desired,...

Provided friendly, knowledgeable delivery professionals!

Everything was well done, sales staff was outstanding

Salesperson was excellent, knew product. Delivery staff were on time, took care to not damage product...

My Bassett account and order were put in my First and Middle name NOT my First and Last name. This...

Professional service and great design help. Custom ordering was an easy process and arrived on time.

Exceptional product knowledge, no-pressure assistance, very responsive and helpful.

Lynn in the Fredericksburg store was very helpful and the delivery men were polite and knew exactly how...

I love the quality of the furniture and the ability to customize a lot of it. We purchased a custom...

Your sales staff was very friendly, efficient, and helpful. and not pushy which I appreciated. The...

everything from greeting at store for first time to final delivery set up.

Our sales person (Janice Faust) is extremely knowledgeable, patient and pleasant. We have used her to...

I bought the product on-line. Your delivery staff was very professional and very good!

The furniture is beautiful. Perfect texture to the wood grain in the Mid Century Modern bedroom and...

Enjoyed the complimentary design help. In addition, I felt the showroom was classy, organized, and...

The quality and choices for the sofa were excellent and the quick turnaround for delivery was especially...

Everything!!!! From our lovely, helpful, knowledgeable sales person, to the friendly associates behind...

Our salesperson, Suzanne was awesome. She is very knowledgeable and helped us by coming to our home...

Product lived up to its online description and pics. Communication from Bassett was excellent....

The process was easy and we love the product! We went back on the day our couch was delivered to order...

The entire purchase experience was stress free and most enjoyable. We're loving our new furniture....

You provided a good made-in-America product that was exactly as I ordered it and the sofa came sooner...

Sales staff was superb. They were nice, efficient, and friendly. Even the head delivery guys was...

The sales associate did not follow up with the information regarding touch up paint as she had stated....

Our salesperson was amazing and on point. He went above and beyond across the board. We requested...

The furniture is beautiful, however there were nails sticking out of the back of my chair I had to take...

Tina Owens was great to work with. Very knowledgeable. The delivery guys, Tim and James, were...

My experience from the minute I enter the store was excellent. The sales person was kind and listened to...

We loved the free home visit from our designer and the one-on-one design consultation was wonderful!

Sales person very attentive and helpful = making for a great shopping experience.

We are thrilled with the product and Curt was so knowledgeable and helpful, we will definitely recommend...

The entire xperience was excellent!! Loved all of the people from beginning to end!

Sales staff was very knowledgeable and friendly. Followed up with me at home and ensured I had a great...

My sofa itself is way too good in quality and style. We love it. It is beautiful. Also working with...

very courteous and professional staff

Chris was our salesperson. We met twice and he was knowledgeable, patient and helpful. I had to call...

You made the sale more personal, as if finding exactly what I wanted was more important than just making...

Online order delivery people were great

My shopping experience was great from beginning to end. I look forward to doing business with you again.

Customer did not leave a comment.

I appreciated the time taken to walk me through my different options on styles and material on all the...

Joanna Tisko was very good, patient and I love the choices we made. She helped pick lots of furntiture...

I didn't receive my delivery schedule call the day prior, so I called the morning of delivery as I had...

Everything! As repeat customers we were not surprised that Bassett was the first and last place we...

Customer did not leave a comment.

Our initial Designer was Cori Blank, she was well above average. Unfortunately after she left the...

designer was knowledgeable & helpful she understood my tastes and desired look. I like the fact...

pleasant, knowledgeable staff, efficient service and fulfilled promised delivery time. Delivery guys...

From sales to delivery Bassett did a great job! Delivery was on time.

Everyone was courteous and friendly and helpful with our selections of product plus our designer was...

the sales experience was good. however, after driving to the airport warehouse to pick up the bench...

Staff at store were very helpful! I would definitely recommend going to Bassett

Customer Service was excellent from looking at fabrics and furniture to ordering to delivery. Excellent...

Assistance with selection of body fabric and customization of sofa and loveseat were excellent as were...

We were very pleased with our experience at Bassett. We shopped on "Black Friday" when it was...

Coordinating all orders...thank you.

I am currently unemployed and on a very tight budget. I did not want to pay the delivery charge above...

Michael Remus is fantastic.

Kathy, who sold us the couch was fantastic. and up until the delivery I would have recommended you hands...

Diana Wilson, our design consultant, was very patient and helpful as we made all of our selections. We...

Customer did not leave a comment.

Everything went very smoothly from sales (choosing the table finishes); delivery (there within the...

Salesperson knew what I wanted and assisted me to order it.

Happy with furniture but realized the day we received our leather recliner it was broken. The lever was...

Lisa, was so helpful, as my decorated was leaving town, and so was I my furniture was delivered and...

We got a custom sofa, and we LOVED the ability to customize to our liking. We'd been sofa-searching for...

Recliner concept outstanding. Tayloring below average. Should have never left the factory....

We love our new furniture & Kathy our sales rep was very helpful. Items came in on time &'the...

Excellent & knowledgeable sales personnel. Timely delivery of product.

Great service, excellent quality, helpful and friendly.

Your Design Consultant who served me was courteous and professional during our interactions; her...

I am pleased with my furniture. Although the quality is good, I would have appreciated a follow-up...

The online order process was flawless, I received a confirmation of my order quickly. The delivery...

The salesman, Karl Sternberg, is the absolute best with design and customer service. The delivery men...

Quality furniture, warehouse staff a pleasure to work with.

The Sales Person was very attentive, patient and thorough. The Delivery people were excellent. I love...

I picked up end table at warehouse and it was already ready, put together and the man was waiting with...

Gail was great. She was patient- we never felt rushed. Despite the small size of our order, she took the...

Sales people don't bother you & are helpful.

Internet ordering was a breeze; delivery was prompt and extremely professional; product is just as...

Everything was wonderful from the gentleman that helped us at the store that was very patient and...

Sales staff was very patient with me while I was trying to make a decision on my fabric choice. That...

The furniture is of excellent quality and just what we wanted. Our delivery experience couldn't have...

Beautiful timeless furniture at a great value. Very happy with my selections.

I was satisfied with all aspects of the experience.

Customer did not leave a comment.

Worked well with me on picking out items

Everything - from service in the store to the final delivery, which was ahead of schedule! Friendly,...

Delivery was a nightmare. The guys knocked paint off the walls including gashes and broke an ceiling...

I love the quality of Bassett furniture, as well as the ability to customize a lot of the furniture. The...

YOUR CUSTOMER SERVICE IS OUTSTANDING!