Terms & Conditions

Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.

• Payment: All orders require a 33% deposit at the time of placing the order. All orders must be paid in full prior to scheduling your delivery. If you are financing with the Bassett Credit Card, any amount you are financing will be processed in full when placing your order to secure your financing terms. All out of area, final mile deliveries must be paid for in full at point of sale.

• Order Management: Once your order has been placed, Bassett will check on the progress of your merchandise and provide updates as needed. Emails are sent to a valid email address to let you know the status of your order.  

• Timing: Many accessories are available to ship to your home and should arrive in 7-10 business days, if in stock. Other accessories are not available to ship via a national parcel company and will require delivery; shipping times will vary.

• The timing of your order is based on your item, fabric and parts being in stock- your local store team will advise you of any delay. We strive to schedule deliveries around your needs, which may extend the total time to deliver. Bassett will hold your order in the local distribution center for 30 days. After 30 days, your order must be paid in full. If your order is held in a Bassett distribution center for 60 days or more, a service fee of 2% of your order total (excluding tax and delivery) will be charged monthly until your order is scheduled for delivery. Service fees must be paid monthly. All service fees must be paid prior to scheduling delivery. All orders with no communication from the customer will be canceled after holding the order for 6 months after receiving the merchandise in our local distribution center. A 30% restocking fee plus all service fees will be applied to the order upon cancellation.

• Scheduling Delivery: All orders must be paid in full prior to scheduling your delivery, including service fees, if applicable. Once your pieces are available, your local team will call you to schedule delivery. 1 to 2 days beforehand, you will be given a 3-hour window for when you can expect your furniture. Bassett cannot guarantee a specific delivery time and is only able to accommodate rescheduling of delivery with 48 hours advance notice. All orders rescheduled less than 48 hours advance notice or not at home the day of delivery will be charged a rescheduling fee of $199.

• In Store Pick-Ups (available in select locations):If you have elected to pick up your pieces in-store, for safety reasons, store staff will not be able to load or secure furniture in your vehicle. Please bring any necessary packing materials (i.e., blankets, rope, etc.) to help guarantee the successful loading and securing of your items. Some items may require customer assembly and pick-up times will vary by location.

• Preparation: Please measure all doorways, stairwells, hallways, ceilings, entryways and landings to ensure that your furniture will fit into your room, as all custom furniture is non-returnable. All existing furniture should be removed prior to delivery and a pathway should be cleared through your home to the room in which the furniture will be placed. Please communicate to your scheduler if you have challenging roads, driveways or other access points that could be difficult for a truck to access.

• Delivery: Our professionally trained delivery team will unwrap, place, and assemble your furniture in the appropriate room. Our team cannot rearrange or remove existing furniture, connect, or reconnect electrical equipment, or hang mirrors, wall art, or window treatments. .

• Inspection: Please immediately inspect your furniture and share any concerns you may have with your delivery team. You must make any claims for damage, shortage, or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. Bassett reserves the right to inspect, repair or replace any merchandise at its discretion

*Some states have laws which differ from the above policies.