Our Commitment to Safety
We are grateful for our loyal customers, communities, and our Bassett family. We are committed to a safe path forward, and are listening carefully to adjust as needed. Our 118 years of experience have taught us we can navigate uncertain times – by being realistic yet optimistic, empathetic as we help each other find the way through each day, and supporting each other through this extraordinary time.
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Delivery Safety
We are looking forward to delivering your custom Bassett Furniture order. Due to the COVID-19 pandemic, we have taken extra safety measures to minimize risk to you and our delivery team.
Working together we can minimize the threat of COVID-19 and help prevent the spread of the virus. We hope you and your family enjoy your custom Bassett Furniture for years to come.
If you have any questions or concerns with your delivery or our safety protocol, please contact your local store.
Our delivery team will be wearing masks, disposable gloves and disposable shoe coverings at all times during your delivery.
We have directed our team to adhere to the social distancing recommendations of the Centers for Disease Control (CDC).
At all times possible, our team will remain at a 6 foot distance from you and minimize direct interaction.
We've implemented a contactless delivery confirmation process. Our team will print your name indicating your acceptance of delivery on a tablet rather than asking you to sign or touch the tablet.
Please keep the rooms in your home in which furniture will be placed well-ventilated. If possible, open doors and windows prior to and during delivery.
Limit the number of individuals in your home during delivery and the rooms in which furniture will be placed.
Wear a face covering during the time our team is at your home. The CDC has instructions on how to make your own cloth face covering here.
Wash your hands with soap and water for 20 seconds before our team arrives and after we depart.
If you or anyone in your home is sick or have any of the following symptoms: fever, shortness of breath or cough, please let us know and we will reschedule your delivery.
In-Store Safety
Bassett is opening stores when permitted to do so by state or local orders. Our decision to reopen stores and our NC + VA manufacturing is to bring stability to our employees and continue to service our customers. Our returning team members are following recommended or required safety protocols to minimize exposure to COVID-19.
In these challenging times, Bassett Home Furnishings is making every effort to protect the health of its customers and its team members, while continuing to provide the best possible shopping experience. In order to protect you and our team, we ask you to observe the following guidelines while inside our store:
- If you have a fever, are experiencing cough or shortness of breath, or believe that you have been exposed to someone who has COVID-19 related illnesses within the last 14 days, please wait and visit our store at another time
- We can currently allow a maximum of 10 customers inside the store at one time
- Please make use of the hand sanitizer provided just inside the door as you enter the store, and also please take a complementary disposable facemask and wear it while you are shopping with us
- Our team members are wearing face masks in order to comply with CDC Guidelines and we ask you to do so as well (complimentary face masks are available)
- Please observe social distancing and maintain at least 6 feet between our team members and yourself, and other customers that are not part of your household
Store specific guidelines are posted at entry of each store; find your local store info here.
FAQs
We asked employees who have traveled to at-risk locations or have been exposed to others who have traveled to such areas to self-quarantine and work with local health officials as needed. Specific instructions to our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk.
We are supporting all teammates, especially those who are at a higher risk, with work from home options or paid time off.
We have reopened home delivery in most locations, in accordance with current guidance from local health officials + CDC guidelines. Orders and deliveries will be scheduled by purchase date, so you will be at the front of the line as we work through the pent up demand.
Accessories continue to ship via UPS, and your local store will contact you with all status updates.
