Shipping and Delivery Information
For stocked pieces, we keep these ready to go in our central warehouse. Once an order is placed, we'll ship these out to your local professional delivery team. For customized items, we’re proud to get right to work building your piece -- and to get it into your home. We’ll let you know when you view your piece on a product page (or in your cart) the time to your home!
After you order, you can expect order update emails along the way letting you know the status of your build. When it’s time for local delivery, we’ll call you to schedule your White Glove delivery. Please note that this delivery time is an estimated arrival based on specific store areas and product or fabric availability. Geographic exceptions apply, and delivery message will be confirmed in the cart.
Our team takes pride in curating a selection of accessories to express your style, and we know you are eager to get your room refresh started. Accessories will arrive to your home via UPS within 7-10 business days.
Rugs coming directly from our vendors may take up to 14 days. Once your accessory order is placed, you can expect tracking emails for your package along the way.
If you’ve ordered Jasmine, expect your new mattress in 7-10 business days. We hope you’re ready to enjoy good nights and great mornings.
UPS / FedEx
Shipping Times:
Standard: Order Delivered in 7-10 business days
Standard (Rugs): Order Delivered in 14 business days
While we strive to have delivery coverage across the United States, we are unable to meet standard delivery timelines in all areas. In home dates may be 1-2 weeks more than average in extended delivery areas contact us at 1.833.498.6383 for additional details.
Select stores are able to hold your pieces for a short time for you to pick up. If your order is eligible, a “pick-up” option will be displayed in your cart. Keep in mind that, for safety reasons, store staff will not be able to load or secure furniture in your vehicle and some items may require customer assembly. Availability depends on the size of your pieces. Pickup times will vary by location, please contact your local store for details. This service is complimentary!
We believe the best retailers combine their national strength with the personal touch of their local stores and delivery centers. We are proud to have a strong network of Bassett stores and retail partners across the country. Whenever possible, we pass on the delivery and care of your furniture web order to these local stores and retail partners.
Order Acknowledgement
Once you place an order online, you’ll receive an email acknowledging both your order and your sale price. This email will also include the contact information for the local team handling your order.
Review, confirmation and updates
The location handling your order will review your order to verify your items, especially when custom product is ordered. A design consultant may contact you to discuss your design and options that may not have been available online. Over the course of production, your local team, supported by updates over email, will keep you updated with the status of your order.
Delivery Scheduling
Once your pieces are available, your local team will call to schedule delivery! We strive to deliver at your convenience and usually have several days of the week on which we regularly deliver. One to two days before scheduled delivery, your local team will provide a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Bassett is not able to guarantee a specific delivery time and is only able to accommodate rescheduling of delivery with 48 hours advance notice. At your request, however, your local store will gladly contact you 1 hour prior to scheduled delivery.
We strive to schedule deliveries around your needs, which may extend the total time to deliver. Bassett will hold your order in the local distribution center for 30 days. After 30 days, your order must be paid in full. If your order is held in a Bassett distribution center for 60 days or more, a service fee of 2% of your order total (excluding tax and delivery) will be charged monthly until your order is scheduled for delivery. Service fees must be paid monthly. All service fees must be paid prior to scheduling delivery. All orders with no communication from the customer will be cancelled after holding the order for 6 months after receiving the merchandise in our local distribution center. A 15% restocking fee plus all service fees will be applied to the order upon cancellation. Contact your local store for details.
Accessories
Shipped straight to you! As with all Bassett pieces, you’ll be given a confirmation email that we’ve received your order and will be updated as your order progresses through processing and shipment.
Your room is almost complete! Please read the following to ensure the smoothest possible delivery:
Rescheduling
We realize things may happen that require changes to your schedule. We’re happy to accommodate rescheduling your delivery with 48 hours advanced notice.
Measuring
Before you order, please consider the size of your space in relation to your new pieces. Measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room, as all custom furniture is non-returnable. Make note of any obstacles such as bannisters, narrow entries, low ceilings, or interior walls that may cause issue with furniture placement. Your local team will be happy to provide detailed measurements of your new pieces.
Bassett offers both a room planner and an in-home design service to assist with the measurement and placement of your new pieces! We strongly recommend using these tools to ensure a proper fit for your new pieces.
Delivery Obstacles
Please communicate to your team if you have challenging roads, driveways or other access points that would be difficult for our trucks. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight elevators, etc.
Room Preparation
Out with the old and in with the new! Please make arrangements to have old furniture removed prior to delivery. Have a pathway cleared through your home to the room in which the furniture will be placed.
Delivery
Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Please note our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
Inspection
We only smile if you do....please inspect your furniture and share any concerns you may have with your delivery team immediately.