Our design consultants are ready to assist with your design decisions wherever you are comfortable. Shop online now, book a Virtual Appointment or Private In-Store Appointment. As we adapt to new health and safety guidelines, we are experiencing extended home delivery dates - we appreciate your patience and understanding. Safety is paramount, and we invite you to learn more about what we're doing to follow health guidelines in our stores and home deliveries. READ MORE.
You Are Always Welcome!
Customer Service
Our Commitment to Safety
We are grateful for our loyal customers, communities, and our Bassett family. We are committed to a safe path forward, and are listening carefully to adjust as needed. Our 118 years of experience have taught us we can navigate uncertain times – by being realistic yet optimistic, empathetic as we help each other find the way through each day, and supporting each other through this extraordinary time.
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Delivery Safety
We are looking forward to delivering your custom Bassett Furniture order. Due to the COVID-19 pandemic, we have taken extra safety measures to minimize risk to you and our delivery team.
Working together we can minimize the threat of COVID-19 and help prevent the spread of the virus. We hope you and your family enjoy your custom Bassett Furniture for years to come.
If you have any questions or concerns with your delivery or our safety protocol, please contact your local store.
What You Can Expect During Delivery
Our delivery team will be wearing masks, disposable gloves and disposable shoe coverings at all times during your delivery.
We have directed our team to adhere to the social distancing recommendations of the Centers for Disease Control (CDC).
At all times possible, our team will remain at a 6 foot distance from you and minimize direct interaction.
We've implemented a contactless delivery confirmation process. Our team will print your name indicating your acceptance of delivery on a tablet rather than asking you to sign or touch the tablet.
Disinfecting and Hygiene
We have implemented disinfecting and hygiene protocol for our team and trucks before and following each delivery in accordance with CDC, Occupational Safety and Health (OSHA) and local health authority recommendation and guidelines.
What We Request of You
Please keep the rooms in your home in which furniture will be placed well-ventilated. If possible, open doors and windows prior to and during delivery.
Limit the number of individuals in your home during delivery and the rooms in which furniture will be placed.
Wear a face covering during the time our team is at your home. The CDC has instructions on how to make your own cloth face covering here.
Wash your hands with soap and water for 20 seconds before our team arrives and after we depart.
If you or anyone in your home is sick or have any of the following symptoms: fever, shortness of breath or cough, please let us know and we will reschedule your delivery.
No-contact Drop-offs
If you would prefer that we deliver your furniture to your door step or driveway rather than place in your home, just let us know.
Delivery Timing
With the implementation of new health and safety guidelines in our warehouses and our home delivery centers, we have experienced extended home delivery dates. We appreciate your patience as we learn to work differently to protect the health of our teams and our customers.
In-Store Safety
Bassett is opening stores when permitted to do so by state or local orders. Our decision to reopen stores and our NC + VA manufacturing is to bring stability to our employees and continue to service our customers. Our returning team members are following recommended or required safety protocols to minimize exposure to COVID-19.
In these challenging times, Bassett Home Furnishings is making every effort to protect the health of its customers and its team members, while continuing to provide the best possible shopping experience. In order to protect you and our team, we ask you to observe the following guidelines while inside our store:
- If you have a fever, are experiencing cough or shortness of breath, or believe that you have been exposed to someone who has COVID-19 related illnesses within the last 14 days, please wait and visit our store at another time
- We can currently allow a maximum of 10 customers inside the store at one time
- Please make use of the hand sanitizer provided just inside the door as you enter the store, and also please take a complementary disposable facemask and wear it while you are shopping with us
- Our team members are wearing face masks in order to comply with CDC Guidelines and we ask you to do so as well (complimentary face masks are available)
- Please observe social distancing and maintain at least 6 feet between our team members and yourself, and other customers that are not part of your household
Store specific guidelines are posted at entry of each store; find your local store info here.
FAQs
Are Bassett stores open? Are there limited hours?
At this time, Bassett is opening stores when permitted to do so by state or local guidance. Local hours can be found here and private in-store appointments can also be booked. For all locations, virtual appointments are available. As the situation progresses, we will monitor closely and will email and post updates as necessary. We look forward to continuing to work with you on your design projects and providing quality furniture.
When are private in-store appointments available?
Private in-store appointments are available during current store open hours. For your comfort, we also accept after-hours appointments. Please contact your local store for details.
What should I expect if I book a virtual appointment?
Your designer will reach out via email and schedule a time to share ideas and inspirations back and forth through the screen of your choice. Read more about virtual appointments and FAQ's on our blog.
What steps are Bassett taking to keep their employees safe?
We are adhering to the Centers for Disease Control's (CDC) guidelines as well as information from local health organizations for recommendations on the steps we can take to help prevent the spread of the virus.
We asked employees who have traveled to at-risk locations or have been exposed to others who have traveled to such areas to self-quarantine and work with local health officials as needed. Specific instructions to our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk.
We are supporting all teammates, especially those who are at a higher risk, with work from home options or paid time off.
We asked employees who have traveled to at-risk locations or have been exposed to others who have traveled to such areas to self-quarantine and work with local health officials as needed. Specific instructions to our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk.
We are supporting all teammates, especially those who are at a higher risk, with work from home options or paid time off.
What steps has Bassett taken to ensure that the imported products I have ordered are safe to be brought into my home?
Our stores, manufacturing facilities, and distribution centers have increased cleaning and sanitizing procedures, including both domestic and imported goods, which represent only 20% of our product line. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. The Center for Disease Control updates their FAQ's on this topic daily.
I recently placed an order. Will it be delayed?
We have reopened home delivery in most locations, in accordance with current guidance from local health officials + CDC guidelines. Orders and deliveries will be scheduled by purchase date, so you will be at the front of the line as we work through the pent up demand.
Accessories continue to ship via UPS, and your local store will contact you with all status updates.
Are there changes in my financing?
Currently, all billing statements will be sent on a normal schedule. If there are questions or special requests due to hardship, please contact the Wells Fargo Customer Service Center to discuss options. Wells Fargo is currently open for normal operating hours, though may be experiencing high call volumes.
