Shipping and Delivery Information
In-Home White Glove Delivery
Your room isn’t complete until there’s furniture in it! It's our pleasure to treat your home and belongings with care and respect: our white-glove service means that our professionally trained delivery teams will deliver your product, place it in the appropriate room, assemble*, and remove all product packaging.
In-Home Delivery Pricing
Enter your delivery zip code here to check your In-Home White Glove Delivery fee:
Some of our stores are able to hold your pieces for a short time for you to pick up. Keep in mind that, for safety reasons, store staff will not be able to load or secure furniture in your vehicle and some items may require customer assembly. Availability depends on the size of your pieces: If your pieces are eligible for pickup at a store near you, this option will be displayed in your cart. Pickup times will vary by location, please contact your local store for details. This service is complimentary!
UPS / FedEx
Love accessories? We do too. Some of them are even eligible to ship directly to you via UPS or Fed Ex. Pricing and availability of UPS/FedEx shipping is based on pieces ordered and will appear in your cart with your order. Please note that if your order has pieces that will be delivered via In-Home White Glove Delivery, we will not charge you additional shipping to send accessories.
*Cribs will not be assembled and will be delivered boxed with detailed instruction included for customer assembly.
We can’t wait for you to get your furniture and we’re certain you can’t either! That’s why it usually takes us just 30 days for your order to be ready for delivery. For custom items, time to completion depends on your fabric and parts being in stock. Your local store team will advise you of any stock delay. We also strive to schedule delivery around your needs - this may extend the total time to delivery.
Because we use many different vendors in order to bring you such a great variety and range of accessories, delivery times range from 2 – 4 weeks. Once your accessory order is placed, your design consultant will advise you of expected time and may be able to issue a tracking number once your pieces have shipped.
We believe the best retailers combine their national strength with the personal touch of their local stores and delivery centers. We are proud to have a strong network of Bassett stores and retail partners across the country. Whenever possible, we pass on the delivery and care of your web order to these local stores and retail partners.
Once you place an order online, you’ll receive an email acknowledging both your order and your sale price. This email will also include the contact information for the local team handling your order.
Review, confirmation and updates
The location handling your order will review your order to verify your items, especially when custom product is ordered. A design consultant may contact you to discuss your design and options that may not have been available online. Over the course of production, your local team will keep you updated with the status of your order.
Once your pieces are available, your local team will call to schedule delivery! We strive to deliver at your convenience and usually have several days of the week on which we regularly deliver. One to two days before scheduled delivery, your local team will provide a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Bassett is not able to guarantee a specific delivery time. At your request, however, your local store will gladly contact you 1 hour prior to scheduled delivery.
Your room is almost complete! Please read the following to ensure the smoothest possible delivery:
We realize things may happen that require changes to your schedule. We’re happy to accommodate rescheduling your delivery with 48 hours advanced notice.
Before you order, please consider the size of your space in relation to your new pieces. Measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room. Make note of any obstacles such as bannisters, narrow entries, low ceilings, or interior walls that may cause issue with furniture placement. Your local team will be happy to provide detailed measurements of your new pieces.
Bassett offers both a room planner and an in-home design service to assist with the measurement and placement of your new pieces! We strongly recommend using these tools to ensure a proper fit for your new pieces.
Please communicate to your team if you have challenging roads, driveways or other access points that would be difficult for our trucks. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight elevators, etc.
In with the new, out with the old! Please make arrangements to have old furniture removed prior to delivery. Have a pathway cleared through your home to the room in which the furniture will be placed.
Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Please note our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
We only smile if you do....please inspect your furniture and share any concerns you may have with your delivery team immediately.
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