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BASSETT - TERMS AND CONDITIONS OF ONLINE SALE

IMPORTANT: When you select the checkbox provided in the online checkout and click the “submit order” button, you are agreeing to the following terms and conditions of your online purchase and limitations of Bassett warranty:

RETURNS AND CANCELLATIONS*

Custom Items: Bassett does not accept cancellations on any custom ordered product after 24 hours of the order being placed. Bassett does not accept returns on any custom ordered product.

Non-Custom Items: For any non-custom items, Bassett will accept cancellation for a full refund if the item has not been shipped from the main distribution center. If the item has been shipped from the main distribution center, the following cancellation policy and procedures must be followed: any cancellations or returns of non-custom product require a 15% re-stocking fee. This fee is 15% of the total sale price of the merchandise, excluding taxes. Delivery fees are non-refundable.

Clearance/Flash Sale Items: Clearance and Flash Sale items cannot be cancelled. Clearance and Flash Sale items are final sale and may not be returned. Quantities are limited and no price adjustments will be made on prior sales.

*Some states have laws which differ from the above policies, please see your local Bassett store / retailer for details.

ORDER MANAGEMENT

Web orders are handled through your local Bassett retailer, whose contact information you’ll receive in your order acknowledgement email. This local team may contact you to discuss your specific order details and to give you order updates. Once your order is reviewed and approved, your credit card will be charged. To expedite service, all order questions should be directed to the Bassett retailer handling your order.

TIMING

We estimate 30 - 45 days for your order to be ready for delivery, provided your fabric and parts are in stock - your local store team will advise you of any delay. We also strive to schedule delivery around your needs, which may extend the total time to delivery.

SCHEDULING DELIVERY

Once your pieces are available, your local team will call to schedule delivery. One to two days beforehand, you’ll be given a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Bassett is not able to guarantee a specific delivery time and is only able to accommodate rescheduling of delivery with 48 hours advanced notice.

IN-STORE PICKUPS

If you have elected to pick-up your pieces in-store, for safety reasons, store staff will not be able to load or secure furniture in your vehicle – please bring any necessary support. Some items may require customer assembly and pickup times will vary by location.

PREPARATION

Before ordering, measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room, as all custom furniture is non-returnable.

All old furniture should be removed prior to delivery and a pathway should be cleared through your home to the room in which the furniture will be placed.

Communicate to your team if you have challenging roads, driveways or other access points that would be difficult for our trucks to access.

DELIVERY

Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Our team cannot rearrange or remove existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.

INSPECTION

Please immediately inspect your furniture and share any concerns you may have with your delivery team. You must make any claims for damage, shortage or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. Bassett reserves the right to inspect, repair or replace any merchandise at its discretion.

 
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