FAQs

Your local Bassett Design Consultant or Customer Care Specialist will be able to give you additional measurements that may not be listed on our site.

Bassett is one of the few American manufacturers who have maintained a domestic production presence with factories in Virginia and North Carolina.  Our BenchMade wood lines are made right here in Bassett, VA and all of our upholstery is made in our Newton, N.C. factory, from both domestic and imported components.

In an effort to meet the needs of all of our customers, we are proud to be able to offer a wide range of products, both domestically produced and imported.   Regardless of manufacturing location, Bassett is involved in designing and specifying detailed product requirements for all pieces.   We maintain employees in international plants to oversee production and ensure Bassett quality and all of our products meet U.S. safety standards, as well as compliance standards for California (typically the strictest standards in the U.S.).

See more about the quality and care put into all of our pieces here.   For more information on specific items, please contact your local store or Customer Care Specialist.

Our stores vary in size and not all stores will have every piece on display. Our Bassett Home Furnishings stores feature our top selling items, and usually have representative pieces of each wood furniture collection so that you can see and touch the finish first-hand. Select items are only displayed online, and will be noted as such on our website. Clearance items shown on our website may not be displayed in our stores. Please feel free to contact the store you intend to visit to ask if the item of interest is displayed there. If not, the store may be able to direct you to another Bassett store or retail partner where the item may be viewed.

Our Bassett Home Furnishings stores, Bassett Design Center galleries and retail partners will honor pricing posted on the website, with the exception of our periodic Flash Sale pricing, which is available online only. Sometimes promotions or reduced pricing on clearance items or floor models may be available in stores and not available online.

The majority of our products can be purchased online. Items that are shown but not available for sale online will be identified as such on the item description page. Additionally, some items you see on the website may have more options available than are offered for online purchase. Please contact your local store or Customer Care Specialist for details.

The model number for wood products may be affixed to the back of the product or underneath tables and chairs. The model number for sofa upholstery products are located underneath the seat cushion. The model number for a recliner is located under the footrest. Please use these model numbers to identify your products whenever you are communicating with either Bassett or our retailers.

Please utilize our Store Locator service on our site to find the authorized Bassett store nearest you.

Please reach out to your local store or our customer care department for more information on how to best clean your furniture. Please use our Dealer Locator to find your nearest store or contact customer care at 833-498-6383.

Cast + Forge hardware is currently sold in select retail locations.  Each piece is meticulously cast in solid brass with hand-applied finishes to ensure its beauty for years.

CARE INSTRUCTIONS:

Solid Brass (with applied finishes): Clean with a slightly damp soft cloth and mild soap. Once cleaned, wipe with a clean damp cloth and dry thoroughly. Please use non-abrasive, lint-free, or microfiber cloth that will not scratch the surface. Please note the burnished brass finish is a "living" finish and is intended to have some patina over time. 

Lucite: Clean with a slightly damp cloth and mild soapy water.

Leather: Clean leather with a soft brush or cloth. It is best to use a damp cloth or cleaning products specifically designed for leather instead of household cleaners.

Assembly instructions are always included with the furniture. It is very important that these instructions be followed completely to ensure safety as well as the care of the item. Please contact Consumer Affairs or your dealer for further assistance if you should need it.

Yes! Bassett Home Furnishings stores are proud to offer the industry’s leading furniture protection program. The Guardian Signature Plus Protection Plan offers to clean and repair all stains and damage covered by the plan for 3 years from your date of purchase, giving you confidence and peace of mind. Authorized Bassett retailers may offer the Guardian plan or a similar protection plan.

“Wood” refers to a variety of lumber and wood products used in furniture making, including fancy veneers. Veneers are often used on large flat surfaces such as dining tabletops, and door fronts, and are prized for the unique way they reflect light. “Solid hardwood” refers to Bassett’s 100% American Benchmade collection. The American maple and oak timber is cut and milled in the Appalachian region and shipped to our Bassett, Va., factory where it is shaped and finished.

We know that shopping for the perfect bed can be overwhelming with so many factors to consider. We’re here to help with that process!

We know that shopping for the perfect bed can be overwhelming with so many factors to consider. We’re here to help with that process! When choosing a bed or headboard you should consider the distance between the base of the headboard to the floor compared to the total of your frame, foundation, and mattress height. You want to avoid having a gap between the bottom of the headboard panel and the top of the mattress. Many beds are designed for use with traditional box springs, 5” to 9” high. When choosing a lower foundation or using an adjustable base without a box spring, it will be important to calculate the overall height.

Still not feeling confident in your decision? Book an appointment or just stop in to chat with one of our many design professionals.

Bassett does accept credit cards. For the best financing options at Bassett Home Furnishings stores, apply for a Bassett credit card.

After placing your order, you will receive order status emails along the way! To learn more about shipping and delivery timelines learn more here.

For fastest service, contact the store where you purchased your Bassett products. They will have a record of your purchase. In some cases, parts may be ordered directly from consumer affairs. If you need additional assistance, please contact Customer Service.

Our delivery is a white-glove service - it includes the preparation, delivery and assembly* of your pieces in your home, as well as packaging removal. The amount of the delivery fee will depend on the distance from our closest store or warehouse to your home. 

Alternatively, some of our smaller items such as lamps and accessories, will ship directly to your home via Fed Ex or UPS.  This fee will range depending on the amount of the order.

See our delivery page for full shipping details.

Your zip code and merchandise total will determine your delivery fee and displays in your cart. This fee will include all pieces in each transaction and include our White Glove Delivery service. Should you need to change your delivery zip code, this can be done in cart.

We strive to schedule deliveries around your needs, which may extend the total time to deliver. Bassett will hold your order in the local distribution center for 30 days. After 30 days, your order must be paid in full. If your order is held in a Bassett distribution center for 60 days or more, a service fee of 2% of your order total (excluding tax and delivery) will be charged monthly until your order is scheduled for delivery. Service fees must be paid monthly. All service fees must be paid prior to scheduling delivery. All orders with no communication from the customer will be canceled after holding the order for 6 months after receiving the merchandise in our local distribution center. A 15% restocking fee plus all service fees will be applied to the order upon cancellation. Contact your local store for details.

Some of our stores are able to hold your items for a short amount of time for you to pick up. If your pieces are eligible for in-store pick-up, you’ll be given the option when you view your cart.  Keep in mind that store staff will not be able to assemble or load furniture into your vehicle.

After placing your order, you will receive order status emails along the way! To learn more about shipping and delivery timelines learn more here.

Our delivery teams will not be able to move or remove any existing furniture. To ensure a successful delivery, we do ask that you have your space prepared to receive your new pieces.

Yes. We hold our customers’ information in the highest confidence. Creating an account helps us to ensure that your order and order information are available to you and you alone.

Because we understand that furniture purchases are a big decision, we do have a 24-hour hold period after you place your order online, should there be a need to change your order.  Please contact the store listed on your order to make any additional changes. 

Please note, any Clearance or Flash Sale items are Final Sale and are not eligible for cancellation, 24 hour hold, or return after order has been placed.  

We want you to love your furniture!  To prevent errors or concerns about design, color or measurement, we recommend our complimentary design service through our Bassett Home Furnishings locations.

CUSTOM FURNITURE: Because we’re making pieces to meet your specific needs, we are not able to cancel custom orders or take returns. 

NON-CUSTOM FURNITURE + RUGS: Returns of these items will have a restocking fee.

STOCKED NON-FURNITURE ITEMS - We accept returns for non-Furniture Items within 30 days, with proof of purchase.

FINISH SAMPLES: Undamaged finish samples may be returned to Bassett for a full refund within 90 days of purchase.  Finishes must be returned in the original packaging.  Returns for finishes can be started here. 

CAST + FORGE HARDWARE: Hardware may be returned for a full refund within 30 days from the date of purchase. Hardware must be returned with screws in the original packaging.  Hardware returns can be started here.

Please note, any Clearance or Flash Sale items are Final Sale and are not eligible for cancellation, 24 hour hold, or return after order has been placed.   

Please see our Cancellation and Return Policy for details.

Yes! We do have authorized retailers who offer select Bassett product outside of the continental United States.  While we do not offer sale outside of the continental United States on our website, you may contact these businesses directly for pricing and availability – please see our Store Locator for available retailers.

Yes!  We're on a mission to help you grow your business. One customer, one room, one smile at a time.  Our program is the perfect match for interior and architectural design professionals who have a passion for their craft.  Please look for our Designer Incentive Program for details and application.

Our retail network includes Bassett Home Furnishings stores, Bassett Design Center galleries and retail partners who carry a selection of Bassett products. There may be independently owned and operated retailers in your area who have a very limited selection and are not featured in our online store locator. Please contact us and we will be happy to help you find the nearest location. 

Samples of fabrics shown on our upholstered items can be requested free of charge on our website by clicking on the small image of a fabric below an upholstered item.  Our Design Consultants at your local Bassett store can also request the fabric swatches for you, as well as help guide you to appropriate selections for your project.

Fabric swatches are usually received within 2 – 3 weeks of the request. 

Our local retailers handle the service and warranty work for our products. Please contact your selling retailer should you have any problems with your products.

We extend a one-year warranty for our decorative cabinet hardware. The warranty is limited to repair or replacement of the hardware itself and does not extend to ancillary charges such as site work or carpenter/handyman fees.

You can find these products at all Bassett Home Furnishings Stores. Visit our Store Locator.

To become a Bassett dealer, please contact our Consumer Affairs department through this site for referral. They will notify your local sales representative who will contact you directly.

Please contact Hinges and Handles, which is a locator service that will try to locate something that will fit in the holes already drilled in your furniture. You may email a picture to hingesandhandles@gmail.com or call 574-674-8878.

Bassett sends out a national "Want List" weekly to our retailers. Please supply your name, phone number and items you are looking for so that we may add your request to this list. If any Bassett retailer has these items, they will contact you directly within 30 days. Please contact us directly to use this service.

While we do not offer gift cards online or in our corporate stores at this time, we do offer a Wish List on line, which is a great way to share favorite items with friends and family!

If you would no longer like to receive special offers from us in the mail, please visit the Opt-Out page and submit the form.

If you no longer wish to receive email marketing messages from Bassett, please go the “Unsubscribe” link found at the bottom of every email we send. You can also select “Manage Preferences” and choose to limit the emails you’ll receive going forward.

Yes!  Our Bassett credit card is issued with credit approval through Synchrony Bank. We are often able to offer promotional special financing for a limited number of months - please contact your local store or Customer Care Specialist for promotional details.  The Bassett credit card is accepted online for most delivery locations and in our Bassett Home Furnishings stores, however, it is not accepted in the stores of our retail partners.  You can apply online or at your local Bassett Home Furnishings store – please visit our online application to verify that you’re in an area where the card is accepted.